# Batch

> Batch is a mobile customer engagement platform for push notifications, in-app messaging, SMS, and email — helping brands engage their users at scale.

## Main pages

- [Batch AI - Agentic CRM and AI Decisioning](https://batch.com/batch-ai): Boost your CRM teams, predict behaviours and automate decisions with Batch AI: AI Assist, AI Predict and AI Decide. Stay in control.
- [Become a certified expert](https://batch.com/certification-crm-marketing): Boost your career and become a certified expert with Batch.
- [Web Push notifications: sky-high engagement](https://batch.com/web-push): Although still under-used, Web Push notifications have an unbelievable impact on engagement rates.
- [App Push notifications: all there is to know](https://batch.com/notification-push): App Push notifications are powerful engagement and retention drivers, provided best practices are followed.
- [In-App Push messages: follow our guide!](https://batch.com/message-push-inapp): In-App Push messages help you better communicate with your customers and send your sales through the roof.
- [Email marketing: how to make your strategy a success](https://batch.com/emailing): Email marketing plays a vital role in an omni-channel approach. Pay close attention to ensure it is customised, deliverable and consistent.
- [All about SMS marketing](https://batch.com/sms): Engage, optimise your conversions: 99% open rate, including 90% within 15min, 5 billion targets. The impact of this CRM channel speaks for itself
- [Personalize the Customer Journey for more Engagement](https://batch.com/platform/customer-engagement-crm): Test Batch to create customised and elegant journeys, to offer a stand-out customer experience in all channels.
- [Batch - Quick and easy CRM campaigns!](https://batch.com/platform/crm-campaign): With a user-friendly platform set up your CRM campaigns in just two clicks, make time for yourself to design the best campaigns.
- [Finance & CRM : master the digital world](https://batch.com/customers/finance): Many companies in the banking and insurance industry rely on Batch to achieve their goals and offer their customers new experiences...
- [Luxury CRM : Batch develops your clienteling](https://batch.com/customers/luxury): Discover how luxury brands use our CRM to develop their clienteling
- [Media CRM : engage your clients with Batch](https://batch.com/customers/medias): Leading media companies have chosen Batch to offer their clients new, more refined interactions and achieve better results...
- [Batch — The Customer Engagement Platform (CEP)](https://batch.com/platform): Orchestrate real-time customer journeys with a high level of personalisation across all channels.
- [Batchelor Club : The trendiest CRM community](https://batch.com/batchelor-club): As a Batch customer, you automatically become a Club member.
- [Batch, boost the performance of your CRM campaigns](https://batch.com/platform/performance-crm-campaign): Are your performance and ROI ambitions high for your CRM? Invest in the best solutions
- [e-commerce CRM : boost your sales with Batch](https://batch.com/customers/retail): Many e-commerce players rely on our CRM for their sales, with an effective omnichannel strategy...
- [Event Webinar — AI Agents - discover Batch AI](https://batch.com/event-webinar-discover-batch-ai): AI Agents for Smarter CRM : discover Batch AI
- [Event Webinar — Sunrise 2026](https://batch.com/event-webinar-sunrise-2026): The Batch team will walk you through the migration from the Mobile Engagement Platform to Customer Engagement Platform.
- [Batch - Why choose the CRM solution of the future?](https://batch.com/differentiators): Batch builds a new generation, real-time customer engagement CRM platform, designed for a Mobile First world.
- [Who implements Batch's Customer Engagement Platform?](https://batch.com/switch): Who’s switching to Batch’s Customer Engagement Platform — and why?
- [Case Studies & Success Stories - Batch](https://batch.com/customers): Discover how Batch supports 350+ clients in orchestrating omnichannel campaigns to improve customer engagement and everyday performance.
- [Batch — Contact us](https://batch.com/contact): Schedule a demo for Batch's Customer Engagement Platform (CEP)
- [Live Webinar — Batch Keynote Summer 2025 Edition](https://batch.com/webinar-batch-keynote-summer-2025): Missed the Batch Keynote Summer 2025 in Paris? Join us for a live catch-up session! 🚀
- [How top retailers win Peak Season](https://batch.com/webinar-from-black-friday-to-christmas-strategies-of-the-best-retailers): From Black Friday to Christmas: strategies from top retailers
- [Webinar — The Great Mobile Engagement Benchmark 2025](https://batch.com/webinar-the-great-mobile-engagement-benchmark-2025): What can we learn from the 2025 Mobile Engagement Benchmark, and how can these insights be turned into concrete levers for your mobile CRM campaigns?

## Blog

- [Customer retention: what if you acted before the tipping point?](https://batch.com/blog/posts/retention-campaign-trigger-before-churn): Triggering retention on an arbitrary threshold often means acting too late. Here's how predictive AI changes the timing.
- [Product recommendations: personalize your campaigns customer by customer](https://batch.com/blog/posts/product-recommendation-personalized-selection-campaigns): With Batch AI Predict, every customer sees a different product selection in your campaigns. Results: +47% to +64% click rates.
- [Marketing pressure: halve your unsubscribe rate without giving up revenue](https://batch.com/blog/posts/marketing-pressure-halve-unsubscribes-propensity-score): Blasting themed campaigns to your whole base and burning out contacts? Here’s how to target right with a propensity score.
- [Propensity score: how to target thematic campaigns and drive +20% AOV](https://batch.com/blog/posts/themed-campaign-targeting-propensity-score): Themed campaigns take hours to target for underwhelming engagement? Here's how a propensity score changes that.
- [Email tracking pixels: how to prepare your information campaigns before the July 14 deadline](https://batch.com/blog/posts/email-tracking-pixels-cnil-compliance-2026): Batch setup, segmentation, warmup planning, and compliance checklist everything you need before the July 14 CNIL deadline.
- [Email deliverability : how Batch uses AI to better support every client](https://batch.com/blog/posts/deliverability-tools): No tool fit our needs, so we built one from scratch. Here's a look at how we did it internally.
- [Predictive scores: how to target customers when purchase history isn't enough](https://batch.com/blog/posts/predictive-scores-ai-crm-personalization): Predictive scores anticipate customer behavior where past data runs out. Here's Batch AI Predict and its 15 scores, explained.
- [Cloud sync: activate your warehouse data in your CRM campaigns](https://batch.com/blog/posts/cloud-sync-data-warehouse-crm): How Cloud Sync gives CRM teams full autonomy over their warehouse data, without tickets or delays.
- [Batch is taking part in the Piano Academy 2026 !](https://batch.com/blog/posts/batch-partners-with-the-piano-academy-2026): Batch is taking part in the Piano Academy, the key event for media and digital professionals, dedicated to data, engagement, and monetization.
- [Batch is heading to Tech for Retail 2026!](https://batch.com/blog/posts/batch-tech-for-retail-2026): Batch is a partner of Tech For Retail, taking place on November 24–25, 2025 in Paris, Porte de Versailles!
- [Tech due diligence: how AI cuts costs and accelerates the process](https://batch.com/blog/posts/tech-due-diligence-ai): How Batch ran its full tech due diligence in-house with Claude, without external consultants.
- [Mailizio x Batch: build and ship email templates faster](https://batch.com/blog/posts/mailizio-batch-email-template-creation): Mailizio integrates natively with Batch to take the friction out of email template creation variables intact, push auto-generated, fully sovereign stack.
- [Deliverability Summit : the ideas that changed how we think about email](https://batch.com/blog/posts/deliverability-summit-2026): Three days at the Deliverability Summit: monitoring, DKIM2, list hygiene — what changes for senders in 2026.
- [Conversion goal : the gap between engagement metrics and actual business impact](https://batch.com/blog/posts/conversion-goals-crm-campaign-business-impact): Open rate, click rate — and then what? Alaïs Pluyaud, Senior PM at Batch, explains how Conversion Goals bridges the gap between CRM engagement and business impact.
- [Batch Acquires Moonfish AI to Accelerate Its Agentic CRM Roadmap](https://batch.com/blog/posts/batch-acquires-moonfish-ai): Our first acquisition in 11 years. What it changes for Batch, and for customer engagement.
- [All your channels, one platform: how Universal Channel redefines orchestration](https://batch.com/blog/posts/universal-channel-omnichannel-orchestration): Universal Channel lets you activate any channel directly from your Batch journeys. No redevelopment required.
- [35% of CRM revenue, here’s how maeva.com pulled it off.](https://batch.com/blog/posts/maeva-crm-data-driven-tourism): How maeva.com replaced its legacy CRM with Batch, activated BigQuery data in real time and grew CRM revenue to 35% via web push.
- [A/B testing CRM: from opportunistic testing to structured conviction](https://batch.com/blog/posts/ab-testing-crm-method): 77% of CRM teams A/B test. Only a third get actionable results. The difference? A structured method.
- [How Batch implements your platform: a six-phase methodology](https://batch.com/blog/posts/batch-implementation-methodology-step-by-step): From contract signature to go-live, your project is owned by a single PMP-certified Solutions Engineer — accountable for scope, timeline, and delivery quality.
- [Data, channels, impact: what's new at Batch](https://batch.com/blog/posts/news-product-batch-march-2026): Data without the wait, every channel in one journey, measurable business impact: here's what Batch shipped over the past few months.

## Resources

- [How mobile.de drives app conversions with multichannel mobile engagement](https://batch.com/ressources/case-studies/mobile-de-marketplace-engagement-revenue-en): mobile.de replaced reach with relationships. Here's how CRM became their core mobile engagement lever, with Batch.
- [How Le Point rebuilt its CRM strategy to send 600M emails a year](https://batch.com/ressources/case-studies/media-lepoint-the-audiencers): Le Point looks back at its CRM transformation to engage readers, orchestrate email and push notifications on a large scale and simplify its stack with Batch.
- [Audience engagement in media: inside L’Express’ CRM approach](https://batch.com/ressources/case-studies/media-lexpress-piano-academy): Piano Academy 2025 replay: discover how the french media L’Express engages readers and scales a subscription-first media model with Batch.
- [Oscaro implements a highly personalized CRM strategy for its 5 million customers across Europe using Batch](https://batch.com/ressources/case-studies/e-commerce-oscaro): Discover how Oscaro engages 5M customers with a highly personalized CRM and optimized their marketing pressure. Download the Case Study to find out more!
- [How Castorama leverages the power of Web Push notifications](https://batch.com/ressources/case-studies/retail-castorama): Discover how Castorama performed 10x better using Web Push notification rather than email. This case study reveals the different types of campaigns implemented to inform, inspire and convert its visitors.
- [How did Sarenza successfully deploy its omnichannel loyalty strategy with Batch?](https://batch.com/ressources/case-studies/retail-sarenza): Discover how Sarenza orchestrates and deploys its omnichannel loyalty strategy thanks to Batch. From the brand's stakes, to the assessment two years later, through the mechanisms put in place and the details of the CRM strategies deployed.
- [How did BVG Jelbi successfully deploy its omnichannel strategy with Batch?](https://batch.com/ressources/case-studies/mobility-bvg): Discover the strategies implemented by BVG in order to differentiate itself on the Berlin Maas market and achieve growth in 1 year thanks to Batch.
- [How Maeva.com's personalized campaigns have generated 42% more sales in just one year!](https://batch.com/ressources/case-studies/retail-maeva-en): Discover in this case study how Maeva.com achieved +42% revenue growth thanks to personalized Batch campaigns! From the brand's challenges to the results one year later, including the mechanisms implemented and the details of the CRM strategies deployed.
- [How does BNP Paribas speed up digital adoption with Batch?](https://batch.com/ressources/case-studies/bank-bnp-paribas): Case Study: how is BNP accelerating its digital transformation through its international mobile-first strategy?
- [How ultra personalized campaigns boosted 24S revenues by +20%](https://batch.com/ressources/case-studies/luxury-24s): Discover how 24S boosts its mobile revenue by 20% thanks to its ultra-personalized campaigns, with details including the brand's challenges, our two year partnership overview and practical examples of the brand's CRM strategy.
- [How does Lalalab optimize its segmentation and marketing pressure management?](https://batch.com/ressources/case-studies/retail-lalalab): Discover in this case study how Lalalab segments and optimizes the management of its marketing pressure thanks to Batch! From the brand's stakes, to the assessment one year later, through the mechanisms put in place and the details of the CRM strategies deployed.
- [How Albert Heijn achieves 16% conversion on its loyalty program with personalised In-app Messaging.](https://batch.com/ressources/case-studies/albert-heijn): Discover the impact of In-app Messaging How Albert Heijn achieves 16% conversion on its loyalty program with personalised.
- [Accor: Achieving +300% App Audience Growth Through Personalized Mobile Experiences](https://batch.com/ressources/case-studies/hospitality-accor): How did Accor achieve +300% global app audience through personalised mobile experience ?
- [Kiabi’s lightning-fast go-to-market strategy: from the vision to CRM execution to rapid growth](https://batch.com/ressources/case-studies/retail-kiabi): Discover Kiabi’s lightning-fast go-to-market strategy: from the vision to CRM execution to rapid growth
- [How Kaia Health leverages Omnichannel Customer Engagement to accelerate its Go-To-Market Strategy](https://batch.com/ressources/case-studies/healthcare-kaia-health): Discover how Kaia Health leverages Omnichannel Customer Engagement to accelerate its Go-To-Market Strategy
- [How ManoMano generated five times more mobile sales in 12 months to maximise profitability](https://batch.com/ressources/case-studies/retail-manomano): Discover ManoMano’s customer engagement strategy and use case!
- [How Resilience leverages Batch to deliver a personalized omnichannel patient experience](https://batch.com/ressources/case-studies/healthcare-resilience-improving-patient-experience-telehealth): Resilience's CEO and Senior CRM Manager tell us about their omnichannel strategy and how it is implemented on a day-to-day basis.
- [Printemps Group: which engagement strategy for the new Place des Tendances app?](https://batch.com/ressources/case-studies/retail-printemps): Printemps Group: their new app Place des Tendances mobile engagement strategy
- [Omnichannel strategy: how did FizzUp centralise all its customer data and CRM channels with Batch to optimise its 360° customer retention?](https://batch.com/ressources/case-studies/services-fizzup): FizzUp's CEO, Digital Marketer, and Lead Tech explain how they managed to centralise all their customer data and
- [How MADSACK’s RND leverages Batch to grow Active Fans & Digital Subscriptions](https://batch.com/ressources/case-studies/media-madsack-rnd): Discover how German media company RND (MADSACK Group) uses Batch to increase active users and digital subscriptions.
- [European expansion: how La Redoute grows app revenue by 152% YoY leveraging the Batch Trigger Automations](https://batch.com/ressources/case-studies/retail-laredoute): European expansion: how La Redoute grows app revenue by 152% YoY with Batch
- [2-month CRM migration: how Potager City (Carrefour Group) switched to Batch](https://batch.com/ressources/case-studies/e-commerce-potager-city): How Potager City (Carrefour Group) migrated from its legacy CRM to Batch in just 2 months
- [Migrating from a Legacy CRM to Batch’s Customer Engagement Platform in 6 weeks: the Gojob case](https://batch.com/ressources/case-studies/services-gojob): How Gojob migrated from its legacy CRM to Batch's Customer Engagement Platform in just 6 weeks, thanks to their composable data stack.
- [How Refectory launched its omnichannel loyalty program with Batch](https://batch.com/ressources/case-studies/e-commerce-refectory): Attract. Engage. Retain. See how Refectory built its omnichannel loyalty program with Batch.
- [How Le Monde grows its paid Subscribers thanks to Batch?](https://batch.com/ressources/case-studies/media-le-monde): Discover in this case study how Le Monde Grows Online Paid Subscribers with 1,5% Free Trial Starts thanks to targeted messaging! From the brand's challenges to the results one year later, including the mechanisms implemented and the details of the CRM strategies deployed.
- [Subscription & Advertising Revenue for Media Companies & Publishers: From Activation to Engagement & Retention Tactics](https://batch.com/ressources/events/batch-piano-event-amsterdam): Join us for these insightful afternoon sessions, followed by drinks and nibbles to network with peers from other media and publisher companies. We will explore on and off-site engagement strategies and tactics to grow advertising revenue and subscriptions for publishers.
- [The Inspiration Guide for Your Retention Use Cases 🔒](https://batch.com/ressources/ebook/retention-use-case-the-inspiration-guide)
- [The Inspiration Guide for your Monetization Use Cases 🛎️](https://batch.com/ressources/ebook/monetization-use-case-the-inspiration-guide)
- [A/B Testing: Top 30 campaigns from the best CRM teams](https://batch.com/ressources/ebook/ab-testing)
- [Ebook: the ultimate guide to activate and engage your customers on mobile](https://batch.com/ressources/ebook/ebook-retail-engage-customers)
- [How Batch helps luxury Retailers extend clienteling online?](https://batch.com/ressources/ebook/study-industry-luxury)
- [Banks and Insurance: the guide to maximizing your digital adoption](https://batch.com/ressources/ebook/ebook-banks-insurances-embracing-digital)
- [Data Privacy: the true differentiators of being EU-based.](https://batch.com/ressources/ebook/guide-data-privacy)
- [3 tips to stand out for Valentine's Day](https://batch.com/ressources/ebook/crm-campaign-valentines-day)
- [Manage your marketing pressure across all your channels!](https://batch.com/ressources/ebook/marketing-pressure)
- [Sales: 20+ examples of inspiring campaigns to help you stand out!](https://batch.com/ressources/ebook/sales-crm-campaigns)
- [NEW ⭐️ | 2024 Email Design Guide + 30 Tips & Best Practices](https://batch.com/ressources/ebook/email-design-guide)
- [The Inspiration Guide for your Activation Use Cases 🎢](https://batch.com/ressources/ebook/activation-use-case-the-inspiration-guide)
- [Batch Email Migration Guide: ready to get started?](https://batch.com/ressources/ebook/email-migration-guide)
- [From Black Friday to Christmas: how top retailers drive results with CRM](https://batch.com/ressources/ebook/peak-season-use-cases)

## Optional

- [Legal Notice](https://batch.com/legal-notice)
- [Privacy Policy](https://batch.com/privacy-policy)
- [Service Agreement](https://batch.com/service-agreement)