# Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk. - llms.txt

Chatwoot is an AI-powered, open-source customer support platform. Self-host on your infrastructure or use our cloud to manage conversations across live chat, email, WhatsApp, Instagram, Facebook, and more. Built-in AI assistant helps agents respond faster. A modern, privacy-focused alternative to Intercom, Zendesk, and Freshdesk.

Base URL: [https://www.chatwoot.com](https://www.chatwoot.com)

## Documentation

- [https://www.chatwoot.com/docs/contributing-guide](https://www.chatwoot.com/docs/contributing-guide)
- [https://www.chatwoot.com/docs/contributing-guide/chatwoot-apis/](https://www.chatwoot.com/docs/contributing-guide/chatwoot-apis)
- [https://www.chatwoot.com/docs/contributing-guide/security-reports/](https://www.chatwoot.com/docs/contributing-guide/security-reports)
- [https://www.chatwoot.com/docs/contributing-guide/translation-guidelines](https://www.chatwoot.com/docs/contributing-guide/translation-guidelines)
- [User Guide](https://www.chatwoot.com/docs/product)
- [How to setup an Email channel?](https://www.chatwoot.com/docs/product/channels/email/create-channel) - Follow step-by-step instructions for creating an email inbox & configuring settings for Gmail and Microsoft users. Get your inbox up & running today.
- [How to setup a Facebook channel?](https://www.chatwoot.com/docs/product/channels/facebook) - Interact with your customers from Facebook. Follow these step-by-step instructions.
- [How to setup a Line channel?](https://www.chatwoot.com/docs/product/channels/line) - Interact with your customers from Line. Follow these step-by-step instructions.
- [How to continue conversations through email?](https://www.chatwoot.com/docs/product/channels/live-chat/conversation-continuity) - Your customers can continue their chat conversations with your agents through email threads. This guide explains how.
- [Website live chat settings explained](https://www.chatwoot.com/docs/product/channels/live-chat/create-website-channel) - A step-by-step guide to help you get your website live chat widget up and running using Chatwoot.
- [How to bring your Dialogflow chatbot to Chatwoot?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/dialogflow) - Learn how to create a Dialogflow chatbot and integrate it with Chatwoot for efficient customer engagement. Follow the step-by-step guide.
- [How to install live chat on a Gatsby website?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/gatsby) - Learn how to install the Chatwoot live chat widget on your Gatsby-powered website. Follow our step-by-step guide for easy installation.
- [How to install live chat using Google Tag Manager?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/google-tag-manager) - Learn how to install the Chatwoot live chat widget on your website using Google Tag Manager. Follow our step-by-step guide for easy installation.
- [How to install live-chat on a Next.js app?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/nextjs) - Learn how to install Chatwoot live chat on your Next.js application. Follow our step-by-step guide for quick installation.
- [How to install live-chat on a React Native app?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/react-native-widget) - Learn how to install Chatwoot live chat on your React Native application. Follow our step-by-step guide for quick installation.
- [How to install live-chat on a Vue.js app?](https://www.chatwoot.com/docs/product/channels/live-chat/integrations/vue) - Learn how to install Chatwoot live chat widget on your Vue.js application. Follow our step-by-step guide for effortless installation.
- [How to enable identity validation in Chatwoot?](https://www.chatwoot.com/docs/product/channels/live-chat/sdk/identity-validation) - Identity validation helps ensure private conversations between your customers and support agents. It also helps with disallowing impersonation.
- [How to enable dark mode on live-chat widget?](https://www.chatwoot.com/docs/product/channels/live-chat/sdk/live-chat-dark-mode) - This guide helps you set up dark mode for the Chatwoot live-chat widget on your website.
- [How to install live chat on a WordPress website?](https://www.chatwoot.com/docs/product/channels/live-chat/sdk/setup) - Learn how to install the Chatwoot live chat widget on your WordPress-powered website. Follow our step-by-step guide for easy installation.
- [How to install live chat on a Webflow website?](https://www.chatwoot.com/docs/product/channels/live-chat/webflow-integration) - Learn how to install the Chatwoot live chat widget on your Webflow website. Follow our step-by-step guide for easy installation.
- [How to setup an SMS channel?](https://www.chatwoot.com/docs/product/channels/sms/twilio) - You can engage your contacts through SMS using two API providers in Chatwoot. This guide explains the steps in detail.
- [How to setup a Telegram channel?](https://www.chatwoot.com/docs/product/channels/telegram) - Interact with your customers from Telegram. Follow this step-by-step guide.
- [Twitter API updates · chatwoot · Discussion #6983 · GitHub](https://www.chatwoot.com/docs/product/channels/twitter) - Twitter API updates
- [How to setup a WhatsApp channel?](https://www.chatwoot.com/docs/product/channels/whatsapp/whatsapp-cloud) - You can connect your WhatsApp business account to Chatwoot using three API providers. This guide gives detailed steps.
- [Wildcard URL support in website live-chat campaigns](https://www.chatwoot.com/docs/product/features/campaigns/wild-card-url-in-campaigns)
- [How to use webhooks?](https://www.chatwoot.com/docs/product/features/webhooks) - Webhooks are HTTP callbacks set up for an account. This detailed guide explains adding and configuring webhooks in Chatwoot.
- [Mobile app for Android](https://www.chatwoot.com/docs/product/mobile-app/android) - Manage your Chatwoot conversations on the go. Download the Android Chatwoot mobile app by following these steps.
- [Mobile app for iOS](https://www.chatwoot.com/docs/product/mobile-app/ios) - Access your Chatwoot account on the go. Download the iOS Chatwoot mobile app.
- [Which cookies are used by Chatwoot?](https://www.chatwoot.com/docs/product/others/cookies) - Chatwoot uses some cookies to be able to function properly. This document lists such cookies.
- [How to use Dashboard Apps?](https://www.chatwoot.com/docs/product/others/dashboard-apps) - Learn how to integrate custom apps into your Chatwoot dashboard with our step-by-step guide.
- [Enterprise Edition](https://www.chatwoot.com/docs/product/others/enterprise-edition) - Chatwoot's Enterprise Edition offers advanced features to help organizations manage large-scale customer communication.
- [How to set up a Help Center?](https://www.chatwoot.com/docs/product/others/help-center) - Learn how to set up a Help Center for your customers in Chatwoot with this step-by-step guide. Create a portal, add articles, and customize it for your needs.
- [How to create interactive messages?](https://www.chatwoot.com/docs/product/others/interactive-messages) - A step-by-step guide to creating message types like cards and forms directly in the Chatwoot web widget.
- [How to use webhooks?](https://www.chatwoot.com/docs/product/others/webhook-events) - Webhooks are HTTP callbacks set up for an account. This detailed guide explains adding and configuring webhooks in Chatwoot.
- [How to setup a WebSocket connection?](https://www.chatwoot.com/docs/product/others/websocket-events) - Connect with Chatwoot's WebSocket for real-time updates on platform events. Follow our guide for simple setup instructions using a token.
- [https://www.chatwoot.com/docs/self-hosted](https://www.chatwoot.com/docs/self-hosted)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity](https://www.chatwoot.com/docs/self-hosted/configuration/features/email-channel/conversation-continuity)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-channel-setup](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-channel-setup)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-via-instagram-business-login](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/instagram-via-instagram-business-login)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/linear-integration-setup](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/linear-integration-setup)
- [https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/slack-integration-setup](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/slack-integration-setup)
- [Twitter API updates · chatwoot · Discussion #6983 · GitHub](https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/twitter-channel-setup) - Twitter API updates
- [Adding inboxes](https://www.chatwoot.com/docs/user-guide/add-inbox-settings) - This guide helps you connect your inboxes like live web chat, social media accounts or messenger accounts to Chatwoot to engage with your customers.
- [Lesson 3 (a): Mastering core features](https://www.chatwoot.com/docs/user-guide/add-label-settings) - The first part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication.
- [Adding teams](https://www.chatwoot.com/docs/user-guide/add-teams-settings) - This guide explains how to create teams in your Chatwoot account. Teams let you organize your agents into groups based on their responsibilities.
- [Apps and Integrations](https://www.chatwoot.com/docs/user-guide/applications)
- [Understanding Contacts](https://www.chatwoot.com/docs/user-guide/contacts) - Learn using the Contacts feature on Chatwoot. From uploading & reading filters to grouping contacts & adding important notes, this guide covers everything.
- [How to enhance conversations with OpenAI integration?](https://www.chatwoot.com/docs/user-guide/features/ai-assist) - Learn how to enhance your customer conversations with Chatwoot's OpenAI integration. Get AI-powered suggestions in real time.
- [How to create saved reply templates 
with Canned Responses?](https://www.chatwoot.com/docs/user-guide/features/canned-responses) - This guide explains how you can use canned responses to save replies to frequently asked questions. This helps reduce an agent's response time.
- [How to create and use custom attributes?](https://www.chatwoot.com/docs/user-guide/features/custom-attributes) - Custom attributes let you track custom info about a conversation or customer, like order history or sign up date. This guide explains how to set this up for your account.
- [How to use pre-chat forms?](https://www.chatwoot.com/docs/user-guide/features/pre-chat-form) - Collect vital customer info before starting a conversation & provide personalized support. This step-by-step guide helps you get started with pre-chat forms in Chatwoot.
- [How to read CSAT Reports?](https://www.chatwoot.com/docs/user-guide/features/reports/csat) - Learn how to analyze your CSAT reports and gain valuable insights into your customer satisfaction levels.
- [Group your contacts into custom segments.](https://www.chatwoot.com/docs/user-guide/features/segments) - Learn how to save custom Contact Segments in Chatwoot. Organize your contacts and access them anytime to answer crucial business questions.
- [Apps and Integrations](https://www.chatwoot.com/docs/user-guide/integrations)
- [Website live chat settings explained](https://www.chatwoot.com/docs/user-guide/setting-up-chatwootwidget) - A step-by-step guide to help you get your website live chat widget up and running using Chatwoot.
- [Customizing your personal profile](https://www.chatwoot.com/docs/user-guide/setup-your-account/configure-your-profile) - This guide explains how to set up your personal profile with your image/avatar, display name, personal message signature, password and more.
- [Creating a Chatwoot Account](https://www.chatwoot.com/docs/user-guide/setup-your-account/create-an-account) - This guide will help you create your account on Chatwoot cloud or any self-hosted Chatwoot installations.
- [Start the Engine: Intro to Chatwoot and Customer Engagement.](https://www.chatwoot.com/hc/user-guide/articles/1673260810-getting-started-chatwoot-101) - If you are new to Chatwoot or to the ways in which you can interact with your customers and web visitors, we have designed this tutorial for you.
- [Chatwoot Glossary](https://www.chatwoot.com/hc/user-guide/articles/1677141565-chatwoot-glossary) - Learn all the key terms used in Chatwoot and navigate it like a pro. Enhance your understanding of Chatwoot and engage better with your customers.
- [Lesson 1: Your first Chatwoot conversation](https://www.chatwoot.com/hc/user-guide/articles/1677229173-lesson-1-your-first-chatwoot-conversation) - The first lesson explains the working of Chatwoot and how to use it to engage with your customers.
- [Lesson 2: Dashboard Basics](https://www.chatwoot.com/hc/user-guide/articles/1677231493-lesson-2-dashboard-basics) - The second lesson explains all the key things you can do on the Chatwoot dashboard to effectively communicate with your customers.
- [Lesson 3 (a): Mastering core features](https://www.chatwoot.com/hc/user-guide/articles/1677235281-lesson-3-a-mastering-core-features) - The first part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication.
- [Lesson 3 (b): Mastering core features](https://www.chatwoot.com/hc/user-guide/articles/1677237449-lesson-3-b-mastering-core-features) - The second part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication.
- [Lesson 4: Complete your customer engagement suite](https://www.chatwoot.com/hc/user-guide/articles/1677238266-lesson-4-complete-your-customer-engagement-suite) - The fourth lesson explains how to select and add the best channels in Chatwoot to have a whole customer engagement arsenal.
- [Creating a Chatwoot Account](https://www.chatwoot.com/hc/user-guide/articles/1677242820-create-your-chatwoot-account) - This guide will help you create your account on Chatwoot cloud or any self-hosted Chatwoot installations.
- [Customizing your personal profile](https://www.chatwoot.com/hc/user-guide/articles/1677477447-customizing-your-personal-profile) - This guide explains how to set up your personal profile with your image/avatar, display name, personal message signature, password and more.
- [Updating your General settings](https://www.chatwoot.com/hc/user-guide/articles/1677480617-customizing-your-general-settings) - This guide helps you update your organization’s information like the name or language used in your Chatwoot account.
- [Adding Agents](https://www.chatwoot.com/hc/user-guide/articles/1677482414-adding-agents) - This guide helps you bring your team members to Chatwoot as agents. Agents can view and reply to messages from your customers.
- [Adding inboxes](https://www.chatwoot.com/hc/user-guide/articles/1677492191-adding-inboxes) - This guide helps you connect your inboxes like live web chat, social media accounts or messenger accounts to Chatwoot to engage with your customers.
- [Adding teams](https://www.chatwoot.com/hc/user-guide/articles/1677492970-adding-teams) - This guide explains how to create teams in your Chatwoot account. Teams let you organize your agents into groups based on their responsibilities.
- [How to add labels?](https://www.chatwoot.com/hc/user-guide/articles/1677496066-how-to-add-labels) - This guide explains the process of creating a label for your account. Labels help you easily categorize conversations and manage your workflow.
- [How to use Agent bots?](https://www.chatwoot.com/hc/user-guide/articles/1677497472-how-to-use-agent-bots) - Learn how Agent bots can streamline your customer query handling by serving as a dedicated bot for your inboxes.
- [Understanding Contacts](https://www.chatwoot.com/hc/user-guide/articles/1677498364-understanding-contacts) - Learn using the Contacts feature on Chatwoot. From uploading & reading filters to grouping contacts & adding important notes, this guide covers everything.
- [How to create saved reply templates 
with Canned Responses?](https://www.chatwoot.com/hc/user-guide/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses) - This guide explains how you can use canned responses to save replies to frequently asked questions. This helps reduce an agent's response time.
- [How to create and use custom attributes?](https://www.chatwoot.com/hc/user-guide/articles/1677502327-how-to-create-and-use-custom-attributes) - Custom attributes let you track custom info about a conversation or customer, like order history or sign up date. This guide explains how to set this up for your account.
- [How to enable CSAT surveys?](https://www.chatwoot.com/hc/user-guide/articles/1677503828-how-to-enable-csat-surveys) - Learn how to enable CSAT surveys in Chatwoot and gather valuable feedback from your customers after each conversation is resolved.
- [Website live chat settings explained](https://www.chatwoot.com/hc/user-guide/articles/1677580558-website-live-chat-settings-explained) - A step-by-step guide to help you get your website live chat widget up and running using Chatwoot.
- [How to send additional user information to Chatwoot using SDK?](https://www.chatwoot.com/hc/user-guide/articles/1677587234-how-to-send-additional-user-information-to-chatwoot-using-sdk) - This guide explains the Chatwoot website SDK settings. This helps you send user information to Chatwoot.
- [How to enable identity validation in Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1677587479-how-to-enable-identity-validation-in-chatwoot) - Identity validation helps ensure private conversations between your customers and support agents. It also helps with disallowing impersonation.
- [How to enable dark mode on live-chat widget?](https://www.chatwoot.com/hc/user-guide/articles/1677587636-how-to-enable-dark-mode-on-live_chat-widget) - This guide helps you set up dark mode for the Chatwoot live-chat widget on your website.
- [How to continue conversations through email?](https://www.chatwoot.com/hc/user-guide/articles/1677587761-how-to-continue-conversations-through-email) - Your customers can continue their chat conversations with your agents through email threads. This guide explains how.
- [How to install live chat using Google Tag Manager?](https://www.chatwoot.com/hc/user-guide/articles/1677588225-how-to-install-live-chat-using-google-tag-manager) - Learn how to install the Chatwoot live chat widget on your website using Google Tag Manager. Follow our step-by-step guide for easy installation.
- [How to install live chat on a Docusaurus website?](https://www.chatwoot.com/hc/user-guide/articles/1677669621-how-to-install-live-chat-on-a-docusaurus-website) - Learn how to install the Chatwoot live chat widget on your Docusaurus-powered website. Follow our step-by-step guide for easy installation.
- [How to install live chat on a WordPress website?](https://www.chatwoot.com/hc/user-guide/articles/1677669989-how-to-install-live-chat-on-a-word_press-website) - Learn how to install the Chatwoot live chat widget on your WordPress-powered website. Follow our step-by-step guide for easy installation.
- [How to install live chat on a Gatsby website?](https://www.chatwoot.com/hc/user-guide/articles/1677671443-how-to-install-live-chat-on-a-gatsby-website) - Learn how to install the Chatwoot live chat widget on your Gatsby-powered website. Follow our step-by-step guide for easy installation.
- [How to install live chat on a Webflow website?](https://www.chatwoot.com/hc/user-guide/articles/1677671793-how-to-install-live-chat-on-a-webflow-website) - Learn how to install the Chatwoot live chat widget on your Webflow website. Follow our step-by-step guide for easy installation.
- [How to install live-chat on a React Native app?](https://www.chatwoot.com/hc/user-guide/articles/1677672686-how-to-install-live_chat-on-a-react-native-app) - Learn how to install Chatwoot live chat on your React Native application. Follow our step-by-step guide for quick installation.
- [How to install live-chat on a Next.js app?](https://www.chatwoot.com/hc/user-guide/articles/1677676986-how-to-install-live_chat-on-a-next-js-app) - Learn how to install Chatwoot live chat on your Next.js application. Follow our step-by-step guide for quick installation.
- [How to install live-chat on a Vue.js app?](https://www.chatwoot.com/hc/user-guide/articles/1677677232-how-to-install-live_chat-on-a-vue-js-app) - Learn how to install Chatwoot live chat widget on your Vue.js application. Follow our step-by-step guide for effortless installation.
- [How to use Conversation Filters?](https://www.chatwoot.com/hc/user-guide/articles/1677688192-how-to-use-conversation-filters) - You can filter your conversations using different criteria. This step-by-step guide illustrates the process.
- [How to use pre-chat forms?](https://www.chatwoot.com/hc/user-guide/articles/1677688647-how-to-use-pre_chat-forms) - Collect vital customer info before starting a conversation & provide personalized support. This step-by-step guide helps you get started with pre-chat forms in Chatwoot.
- [How to create interactive messages?](https://www.chatwoot.com/hc/user-guide/articles/1677689344-how-to-use-interactive-messages) - A step-by-step guide to creating message types like cards and forms directly in the Chatwoot web widget.
- [How to use Automation?](https://www.chatwoot.com/hc/user-guide/articles/1677689800-how-to-use-automation) - This comprehensive guide explains how automation works in Chatwoot and how you can use it to maximize your team's efficiency.
- [How to setup a WebSocket connection?](https://www.chatwoot.com/hc/user-guide/articles/1677691027-how-to-setup-a-web_socket-connection) - Connect with Chatwoot's WebSocket for real-time updates on platform events. Follow our guide for simple setup instructions using a token.
- [How to use Dashboard Apps?](https://www.chatwoot.com/hc/user-guide/articles/1677691702-how-to-use-dashboard-apps) - Learn how to integrate custom apps into your Chatwoot dashboard with our step-by-step guide.
- [How to use webhooks?](https://www.chatwoot.com/hc/user-guide/articles/1677693021-how-to-use-webhooks) - Webhooks are HTTP callbacks set up for an account. This detailed guide explains adding and configuring webhooks in Chatwoot.
- [How to read Overview Reports (realtime)?](https://www.chatwoot.com/hc/user-guide/articles/1677693459-how-to-read-overview-reports-realtime) - This guide explains the various metrics seen in your Overview report. This helps you in getting real-time updates on your account.
- [How to read CSAT Reports?](https://www.chatwoot.com/hc/user-guide/articles/1677693868-how-to-read-csat-reports) - Learn how to analyze your CSAT reports and gain valuable insights into your customer satisfaction levels.
- [Reading Conversations, Agents, Labels, Inbox, and Team Reports.](https://www.chatwoot.com/hc/user-guide/articles/1677694691-reading-conversations-agents-labels-inbox-and-team-reports)
- [Languages supported in Chatwoot](https://www.chatwoot.com/hc/user-guide/articles/1677695546-languages-supported-in-chatwoot) - Chatwoot natively supports 30+ languages. With our guide, you can use your preferred language on Chatwoot's dashboard and live chat widget.
- [Assigning conversations in a round-robin fashion.](https://www.chatwoot.com/hc/user-guide/articles/1677696868-assigning-conversations-in-a-round_robin-fashion) - Our step-by-step guide will show you how to assign conversations evenly and fairly, ensuring all team members have an equal workload.
- [Working with command bar](https://www.chatwoot.com/hc/user-guide/articles/1677697180-working-with-command-bar) - Maximize your productivity with Chatwoot's command bar feature. Navigate around the app or perform quick conversation actions with a simple shortcut.
- [Working with keyboard shortcuts](https://www.chatwoot.com/hc/user-guide/articles/1677698168-working-with-keyboard-shortcuts) - To make the Chatwoot experience smoother, we have configured some keyboard shortcuts within your account. This guide explains what each shortcut does.
- [Group chats with filters, save as folders](https://www.chatwoot.com/hc/user-guide/articles/1677698771-group-chats-with-filters-save-as-folders) - Stay organized with Chatwoot's conversation folders. Our guide explains how to quickly filter and save conversations for quick access in the sidebar.
- [How to use Campaigns?](https://www.chatwoot.com/hc/user-guide/articles/1677738682-how-to-use-campaigns) - With Campaigns, you can send proactive messages to your customers and engage them. Learn about using the ongoing and one off campaigns in Chatwoot.
- [How to bring your Dialogflow chatbot to Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1677743452-how-to-integrate-your-dialogflow-chatbot-with-chatwoot) - Learn how to create a Dialogflow chatbot and integrate it with Chatwoot for efficient customer engagement. Follow the step-by-step guide.
- [Group your contacts into custom segments.](https://www.chatwoot.com/hc/user-guide/articles/1677748953-group-your-contacts-using-filters-and-save-them-as-custom-segments) - Learn how to save custom Contact Segments in Chatwoot. Organize your contacts and access them anytime to answer crucial business questions.
- [How to answer conversations from Slack?](https://www.chatwoot.com/hc/user-guide/articles/1677774874-how-to-answer-conversations-from-slack) - Integrate Chatwoot with Slack to manage inbox conversations in your workspace. Learn how in this detailed guide for seamless customer support.
- [Enterprise Edition](https://www.chatwoot.com/hc/user-guide/articles/1677776492-enterprise-edition) - Chatwoot's Enterprise Edition offers advanced features to help organizations manage large-scale customer communication.
- [Mobile app for iOS](https://www.chatwoot.com/hc/user-guide/articles/1677776959-mobile-app-for-i_os) - Access your Chatwoot account on the go. Download the iOS Chatwoot mobile app.
- [Mobile app for Android](https://www.chatwoot.com/hc/user-guide/articles/1677777866-mobile-app-for-android) - Manage your Chatwoot conversations on the go. Download the Android Chatwoot mobile app by following these steps.
- [Which cookies are used by Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1677778232-which-cookies-are-used-by-chatwoot) - Chatwoot uses some cookies to be able to function properly. This document lists such cookies.
- [How to setup a Facebook channel?](https://www.chatwoot.com/hc/user-guide/articles/1677778588-how-to-setup-a-facebook-channel) - Interact with your customers from Facebook. Follow these step-by-step instructions.
- [How to setup an Instagram channel (via Facebook login)?](https://www.chatwoot.com/hc/user-guide/articles/1677829420-how-to-setup-an-instagram-channel) - Interact with your customers from Instagram. Follow these step-by-step instructions.
- [How to setup a Twitter channel?](https://www.chatwoot.com/hc/user-guide/articles/1677831888-how-to-setup-a-twitter-channel) - With a Twitter inbox, you can manage both tweets mentioning you and your Twitter DMs from Chatwoot. Follow these steps to create a Twitter inbox in Chatwoot.
- [How to setup a WhatsApp channel?](https://www.chatwoot.com/hc/user-guide/articles/1677832735-how-to-setup-a-whats_app-channel) - You can connect your WhatsApp business account to Chatwoot using three API providers. This guide gives detailed steps.
- [How to setup a Telegram channel?](https://www.chatwoot.com/hc/user-guide/articles/1677838569-how-to-setup-a-telegram-channel) - Interact with your customers from Telegram. Follow this step-by-step guide.
- [How to setup a Line channel?](https://www.chatwoot.com/hc/user-guide/articles/1677838977-how-to-setup-a-line-channel) - Interact with your customers from Line. Follow these step-by-step instructions.
- [How to create an API channel inbox?](https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox) - Integrate with API channel and start engaging your customers.
- [How to setup an Email channel?](https://www.chatwoot.com/hc/user-guide/articles/1677843043-how-to-setup-an-email-channel) - Follow step-by-step instructions for creating an email inbox & configuring settings for Gmail and Microsoft users. Get your inbox up & running today.
- [How to setup an SMS channel?](https://www.chatwoot.com/hc/user-guide/articles/1677846958-how-to-setup-an-sms-channel) - You can engage your contacts through SMS using two API providers in Chatwoot. This guide explains the steps in detail.
- [How to setup an SSL certificate for your Help Center's custom domain?](https://www.chatwoot.com/hc/user-guide/articles/1677855950-generate-ssl-certificate) - Using your own domain, like docs.your-company.com, makes your help center feel more trustworthy and on-brand. Chatwoot allows you to use your own custom domain and would help you to secure your site with SSL certificates so that it's safe for your visitors.
- [How to set up a Help Center?](https://www.chatwoot.com/hc/user-guide/articles/1677861202-how-to-setup-a-help-center) - Learn how to set up a Help Center for your customers in Chatwoot with this step-by-step guide. Create a portal, add articles, and customize it for your needs.
- [How to use template variables?](https://www.chatwoot.com/hc/user-guide/articles/1679579699-template-variables) - Personalize your messages by inserting dynamic content tailored to each recipient.
- [How to translate messages with Google Translate?](https://www.chatwoot.com/hc/user-guide/articles/1679916448-how-to-translate-your-messages-with-google-translate) - Translate customers' messages in one click. Avoid the back-and-forth & provide a seamless customer experience.
- [How to enable video calls with Dyte integration?](https://www.chatwoot.com/hc/user-guide/articles/1679928145-how-to-enable-video-calls-with-dyte-integration) - Support your customers with Chatwoot's video-calling feature and provide quick resolutions.
- [How to use Macros?](https://www.chatwoot.com/hc/user-guide/articles/1679978392-how-to-use-macros) - Macros let you run a sequence of actions like labeling a conversation, sending an attachment, etc., in one click.
- [How to assign a priority](https://www.chatwoot.com/hc/user-guide/articles/1682679737-how-to-assign-a-priority)
- [How to enhance conversations with OpenAI integration?](https://www.chatwoot.com/hc/user-guide/articles/1683707349-openai) - Learn how to enhance your customer conversations with Chatwoot's OpenAI integration. Get AI-powered suggestions in real time.
- [How to use Audit Logs?](https://www.chatwoot.com/hc/user-guide/articles/1692251809-how-to-use-audit-logs) - Audit Logs keep a record of the activities occurring in your account, which you can track to audit your account, team, or services.
- [How to use omnichannel message signature?](https://www.chatwoot.com/hc/user-guide/articles/1695209306-how-to-use-the-omnichannel-message-signature) - A comprehensive guide to crafting and using omnichannel message signatures in Chatwoot.
- [How to migrate from Freshdesk to Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1696159781-how-to-migrate-from-freshdesk-to-chatwoot) - If you're currently using Freshdesk and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process.
- [How to migrate from Intercom to Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1696162098-how-to-migrate-from-intercom-to-chatwoot) - If you're currently using Intercom and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process.
- [How to migrate from Zendesk to Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1696162432-how-to-migrate-from-zendesk-to-chatwoot) - If you're currently using Zendesk and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process.
- [How to migrate from Front to Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1696163019-how-to-migrate-from-front-to-chatwoot) - If you're currently using Front and want to switch to Chatwoot, this guide will walk you through the step-by-step migration process.
- [What we don't cover in Chatwoot Free Trial](https://www.chatwoot.com/hc/user-guide/articles/1699010044-what-we-don-t-cover-in) - Explore Chatwoot's 15-day Free Trial: Most features included; find out what's not.
- [Wildcard URL support in website live-chat campaigns](https://www.chatwoot.com/hc/user-guide/articles/1712785075-wildcard-url-support-in-website-live_chat-campaigns)
- [Service Level Agreements](https://www.chatwoot.com/hc/user-guide/articles/1713167310-service-level-agreemtns)
- [How to read the SLA Reports](https://www.chatwoot.com/hc/user-guide/articles/1713170964-how-to-read-the-sla-reports)
- [How to read Conversations Reports?](https://www.chatwoot.com/hc/user-guide/articles/1724140319-how-to-read-conversations-report)
- [How to read Bot Reports?](https://www.chatwoot.com/hc/user-guide/articles/1724141456-how-to-read-the-bot-reports)
- [How to read SLA Reports?](https://www.chatwoot.com/hc/user-guide/articles/1724145182-how-to-read-sla-reports)
- [Setting up notifications](https://www.chatwoot.com/hc/user-guide/articles/1731478912-setting-up-notifications)
- [How to enable push notifications in your browser](https://www.chatwoot.com/hc/user-guide/articles/1731484809-how-to-enable-push-notifications-in-your-browser)
- [Preventing Agent Collision](https://www.chatwoot.com/hc/user-guide/articles/1732243644-preventing-agent-collision)
- [Introduction to Captain](https://www.chatwoot.com/hc/user-guide/articles/1738101283-captain-_-introduction)
- [Creating an assistant with Captain](https://www.chatwoot.com/hc/user-guide/articles/1738101547-creating-an-assistant-with-captain)
- [Creating an FAQ with Captain](https://www.chatwoot.com/hc/user-guide/articles/1738101609-creating-an-faq-with-captain)
- [How to use Captain Memories?](https://www.chatwoot.com/hc/user-guide/articles/1738101691-how-to-use-captain-memories)
- [Creating a document in Captain](https://www.chatwoot.com/hc/user-guide/articles/1738104411-creating-a-document-in-captain)
- [How to use Captain Copilot?](https://www.chatwoot.com/hc/user-guide/articles/1738110272-how-to-use-captain-copilot)
- [How to track Issues and Features with Linear Integration?](https://www.chatwoot.com/hc/user-guide/articles/1739949089-how-to-track-issues-and-features-with-linear-integration)
- [How does sorting work?](https://www.chatwoot.com/hc/user-guide/articles/1740546374-how-does-sorting-work)
- [Manage team access control with flexible role-based permissions](https://www.chatwoot.com/hc/user-guide/articles/1741923706-manage-team-access-control-with-flexible-role_based-permissions)
- [Agent Capacity](https://www.chatwoot.com/hc/user-guide/articles/1741998212-agent-capacity)
- [How to hard-reload on most browsers](https://www.chatwoot.com/hc/user-guide/articles/1742879613-how-to-hard_reload-on-most-browsers)
- [How to Set Up a WhatsApp Channel with Twilio?](https://www.chatwoot.com/hc/user-guide/articles/1742910590-how-to-set-up-a-whats_app-channel-with-twilio)
- [How to Use Your Coupon Code on Chatwoot?](https://www.chatwoot.com/hc/user-guide/articles/1744047690-how-to-apply-your-coupon-code-inside-chatwoot)
- [How to setup an Instagram channel?](https://www.chatwoot.com/hc/user-guide/articles/1744361165-how-to-setup-an-instagram-channel-via-instagram-login)
- [What is Human Agent tag in Instagram/Messenger channel](https://www.chatwoot.com/hc/user-guide/articles/1745225158-what-is-human-agent-tag-in-instagram-messenger-channel)
- [Embedding videos in Help Center](https://www.chatwoot.com/hc/user-guide/articles/1748419710-embedding-videos-in-help-center)
- [Purchasing a Paid Self-Hosted Chatwoot License: A Step-by-Step Guide](https://www.chatwoot.com/hc/user-guide/articles/1750735898-purchasing-a-paid-self_hosted-chatwoot-license-a-step_by_step-guide)
- [How to setup a WhatsApp channel (Embedded signup)](https://www.chatwoot.com/hc/user-guide/articles/1752129193-how-to-use-whatsapp-embedded-signup)
- [Whatsapp templates](https://www.chatwoot.com/hc/user-guide/articles/1754940076-whatsapp-templates)
- [How to enable Captain on self-hosted installations?](https://www.chatwoot.com/hc/user-guide/articles/1755284287-how-to-enable-captain-on-self_hosted-installations)
- [Twilio content templates](https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates)
- [How to setup a WhatsApp channel (Manual flow)?](https://www.chatwoot.com/hc/user-guide/articles/1756799850-how-to-setup-a-whats_app-channel-manual-flow)
- [How to Find Your Personal Access Token in Chatwoot](https://www.chatwoot.com/hc/user-guide/articles/1757445004-how-to-find-your-personal-access-token-in-chatwoot)
- [How to Embed Your Help Center Articles in the Live Chat Widget](https://www.chatwoot.com/hc/user-guide/articles/1757446321-how-to-embed-your-help-center-articles-in-the-live-chat-widget)
- [How to Change Your Email Address in Chatwoot](https://www.chatwoot.com/hc/user-guide/articles/1757447973-how-to-change-your-email-address-in-chatwoot)
- [How to Remove the Free Usage Limit Exceeded Message in Chatwoot](https://www.chatwoot.com/hc/user-guide/articles/1757451305-how-to-remove-the-free-usage-limit-exceeded-message-in-chatwoot)
- [Setting up SAML Authentication](https://www.chatwoot.com/hc/user-guide/articles/1758635327-setting-up-saml)
- [Inconsistencies for WhatsApp Numbers in Brazil and Argentina](https://www.chatwoot.com/hc/user-guide/articles/1758697086-inconsistencies-for-whats_app-numbers-in-brazil-mexico-and-argentina)
- [How AI Credits work in Captain?](https://www.chatwoot.com/hc/user-guide/articles/1765223602-how-ai-credits-work-in-captain)
- [Updating robots.txt to Allow Chatwoot Assistant to Crawl Your Website](https://www.chatwoot.com/hc/user-guide/articles/1765224466-updating-robots-txt-to-allow-chatwoot-assistant-to-crawl-your-website)
- [WhatsApp CSAT Surveys using Templates](https://www.chatwoot.com/hc/user-guide/articles/1768303449-whats_app-csat-surveys-in-chatwoot)
- [Review Notes for CSAT](https://www.chatwoot.com/hc/user-guide/articles/1768536939-review-notes-for-csat)
- [Common WhatsApp issues and how to fix them](https://www.chatwoot.com/hc/user-guide/articles/1768986869-common-whats_app-issues-and-how-to-fix-them)
- [Required Conversation Attributes](https://www.chatwoot.com/hc/user-guide/articles/1769161760-required-conversation-attributes)
- [How to setup a TikTok channel?](https://www.chatwoot.com/hc/user-guide/articles/1769595702-how-to-setup-a-tik_tok-channel)
- [User Guide](https://www.chatwoot.com/hc/user-guide/en)
- [Advanced features explained](https://www.chatwoot.com/hc/user-guide/en/categories/advanced-features-explained)
- [Apps and Integrations](https://www.chatwoot.com/hc/user-guide/en/categories/apps-and-integrations)
- [Best practices](https://www.chatwoot.com/hc/user-guide/en/categories/best-practices)
- [Captain](https://www.chatwoot.com/hc/user-guide/en/categories/captain) - Read more about Captain, our AI agent designed specifically for customer support.
- [Chatwoot 101](https://www.chatwoot.com/hc/user-guide/en/categories/chatwoot-101) - Learn how to use Chatwoot effectively and make the most of its features to enhance customer support and engagement.
- [Features explained](https://www.chatwoot.com/hc/user-guide/en/categories/features-explained)
- [Help Center](https://www.chatwoot.com/hc/user-guide/en/categories/help-center)
- [How To](https://www.chatwoot.com/hc/user-guide/en/categories/how-to)
- [Migrations](https://www.chatwoot.com/hc/user-guide/en/categories/migrations) - Guides to help with a smooth transition from other platforms, such as Zendesk, Freshdesk, Intercom, etc, to Chatwoot.
- [Other channels](https://www.chatwoot.com/hc/user-guide/en/categories/other-channels)
- [Other topics](https://www.chatwoot.com/hc/user-guide/en/categories/other-topics)
- [Reports](https://www.chatwoot.com/hc/user-guide/en/categories/reports)
- [Setup account](https://www.chatwoot.com/hc/user-guide/en/categories/setup-account) - Get started with Chatwoot. This section guides you through the basic setup and introduces fundamental concepts in Chatwoot.
- [Website live chat](https://www.chatwoot.com/hc/user-guide/en/categories/website-live-chat)

## Features

- [Agent Capacity](https://www.chatwoot.com/features/agent-capacity) - Prevent agent overload with smart capacity limits. Set maximum conversations per agent and inbox, create exclusion rules, and ensure balanced workloads.
- [Agent Reports](https://www.chatwoot.com/features/agent-reports) - Track your agents' performance with auto-updating reports. View conversations handled, response times, and resolution metrics from your Chatwoot dashboard.
- [Assignments - Auto-assign Conversations to Agents](https://www.chatwoot.com/features/assignments) - Create assignment policies to automatically distribute conversations among agents. Choose round-robin or capacity-based assignment with fair distribution limits.
- [Audit Logs](https://www.chatwoot.com/features/audit-logs) - Track and trace account activities with detailed audit logs. Know who did what, when, and from where. Stay secure and compliant.
- [Automations](https://www.chatwoot.com/features/automations) - Automate repetitive tasks with powerful automation rules, macros, canned responses, and SLA tracking. Route conversations, assign agents, and trigger actions automatically.
- [Bulk Actions](https://www.chatwoot.com/features/bulk-actions) - Perform key actions on multiple conversations at once. Assign agents, add labels, resolve or snooze conversations in bulk from your Chatwoot dashboard.
- [Business Hours](https://www.chatwoot.com/features/business-hours) - Set office hours for your inbox channels and display a custom unavailable message to visitors. Configure per-inbox hours and adjust reports for business hours.
- [Campaigns - Live Chat, WhatsApp & SMS](https://www.chatwoot.com/features/campaigns) - Send proactive outbound messages via live chat, WhatsApp, and SMS. Trigger messages based on visitor behavior, send WhatsApp templates, and reach customers directly.
- [Canned Responses](https://www.chatwoot.com/features/canned-responses) - Save frequently sent messages as templates and reply to common questions in seconds. Create canned responses with custom shortcodes for quick access.
- [Channels](https://www.chatwoot.com/features/channels) - Connect all your support channels—live chat, email, WhatsApp, Facebook, Instagram—into one unified inbox. Manage every conversation from one place.
- [Chatbots - Automate Customer Support](https://www.chatwoot.com/features/chatbots) - Integrate chatbots from popular platforms to handle routine queries, qualify leads, and provide instant support 24/7. Hand off to agents when needed.
- [Collision Detection](https://www.chatwoot.com/features/collision-detection) - Prevent multiple agents from replying to the same conversation. See who's typing in real-time and avoid confusing customers with conflicting responses.
- [Command Bar](https://www.chatwoot.com/features/command-bar) - Navigate Chatwoot like a pro with the command bar. Press Cmd+K to jump to any page or action instantly. Context-aware suggestions help you work faster.
- [Contact Notes - Never Forget Important Customer Details](https://www.chatwoot.com/features/contact-notes) - Add rich notes to any contact to capture meeting summaries, feedback, follow-up tasks, or any information your team needs to remember.
- [Contact Segments - Organize Contacts with Smart Filters](https://www.chatwoot.com/features/contact-segments) - Create saved filters to group your contacts based on any criteria. Find VIP customers, identify active users, or segment by location instantly with Chatwoot.
- [Conversation Filters](https://www.chatwoot.com/features/conversation-filters) - Find any conversation instantly with powerful filters. Filter by status, assignee, labels, channels, and more. Save filters as folders for quick access.
- [Conversation Reports](https://www.chatwoot.com/features/conversation-reports) - Get detailed insights into your conversations. Track first response time, resolution time, and conversation volume with easy-to-understand reports.
- [CSAT Reports](https://www.chatwoot.com/features/csat-reports) - Collect customer satisfaction feedback after every resolved conversation. Track CSAT scores, read customer comments, and improve your support experience.
- [Custom Attributes - Store Any Contact or Conversation Data](https://www.chatwoot.com/features/custom-attributes) - Create custom fields to capture business-specific information. Track subscription plans, account IDs, preferences, and any other data that matters to your team.
- [Email Integration - Unified Inbox for Email Support](https://www.chatwoot.com/features/email-integration) - Connect your support email to Chatwoot. Manage email conversations alongside chat, WhatsApp, and social media in one unified inbox.
- [Facebook Messenger Integration](https://www.chatwoot.com/features/facebook-integration) - Connect Facebook Messenger to Chatwoot. Manage customer conversations from your Facebook Page in a unified inbox without sharing page access.
- [Help Center - Knowledge Base Software](https://www.chatwoot.com/features/help-center) - Build your personalized help center with our intuitive knowledge base software. Streamline queries, enhance agent efficiency, and elevate customer support.
- [Inbox Reports](https://www.chatwoot.com/features/inbox-reports) - Get insights into your inboxes with auto-updating reports. See which channels get the most activity and compare resolution times across inboxes.
- [Instagram DM Integration](https://www.chatwoot.com/features/instagram-integration) - Connect Instagram Business to Chatwoot. Manage DMs, story replies, and mentions in a unified inbox without sharing account access.
- [Integrations](https://www.chatwoot.com/features/integrations) - Connect Chatwoot with your favorite apps. Native integrations with Slack, Linear, HubSpot, Shopify, Stripe, and more. Plus webhooks and REST API for custom integrations.
- [Keyboard Shortcuts](https://www.chatwoot.com/features/keyboard-shortcuts) - Master Chatwoot with keyboard shortcuts. Navigate, resolve conversations, toggle sidebars, and more without touching your mouse.
- [Label Reports](https://www.chatwoot.com/features/label-reports) - See which labels get the most conversations and how long it takes to resolve them. Understand the types of requests your team handles.
- [Labels - Organize Contacts and Conversations](https://www.chatwoot.com/features/labels) - Categorize contacts and conversations with custom labels for easy filtering, reporting, and team collaboration. Find what you need instantly and track metrics by category.
- [LINE Integration](https://www.chatwoot.com/features/line-integration) - Connect your LINE Official Account to Chatwoot. Manage customer conversations in a unified inbox without sharing LINE access with your team.
- [Website Live Chat](https://www.chatwoot.com/features/live-chat) - Add a customizable live chat widget to your website. Engage visitors in real-time with typing indicators, file sharing, pre-chat forms, and 50+ language support.
- [Live View](https://www.chatwoot.com/features/live-view-of-reports) - View the status of your conversations and agents in real-time. See open conversations, available agents, and workload distribution on one screen.
- [Macros](https://www.chatwoot.com/features/macros) - Create macros to execute multiple actions with one click. Assign teams, add labels, send messages, and automate your support workflow.
- [Multilingual Live Chat Support in 50+ Languages](https://www.chatwoot.com/features/multilingual) - Offer live chat support in Arabic, Hebrew, Spanish, French, German, Japanese, Chinese, and 50+ languages. Full RTL support for Arabic and Hebrew. Localized chat widget and agent dashboard.
- [Pre-Chat Forms](https://www.chatwoot.com/features/pre-chat-forms) - Collect customer information before conversations start. Add custom fields, set required validation, and get context for faster resolutions.
- [Conversation Priority](https://www.chatwoot.com/features/priority) - Set priority levels on conversations to ensure urgent issues get handled first. Help your team identify and respond to critical customer needs quickly.
- [Private Notes - Internal Team Collaboration](https://www.chatwoot.com/features/private-notes) - Discuss customer queries with teammates privately inside conversations. Use @mentions to notify team members and collaborate without customers seeing.
- [Read Receipts](https://www.chatwoot.com/features/read-receipts) - Know when customers read your messages with real-time read receipts. Track message delivery status across all channels in Chatwoot.
- [Roles & Permissions - Custom Access Control](https://www.chatwoot.com/features/roles-permissions) - Create custom roles with specific permissions to control team access. Manage conversations, contacts, reports, and knowledge base access at scale.
- [Shared Inbox - Team Collaboration for Customer Support](https://www.chatwoot.com/features/shared-inbox) - Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.
- [SLA Management](https://www.chatwoot.com/features/sla) - Set response time targets and track SLA compliance. Get alerts before breaches happen and ensure your team meets customer expectations consistently.
- [Slack Integration](https://www.chatwoot.com/features/slack-integration) - Use Slack to answer your customer queries coming in Chatwoot. Manage conversations without switching between apps. Two-click setup.
- [SMS Integration](https://www.chatwoot.com/features/sms-integration) - Connect your business phone number to Chatwoot via Twilio or Bandwidth. Manage SMS conversations in a unified inbox.
- [Single Sign-On (SSO)](https://www.chatwoot.com/features/sso) - Secure your team's access with SAML-based single sign-on. Integrate Chatwoot with Okta, Azure AD, Google Workspace, OneLogin, and more.
- [Team Reports](https://www.chatwoot.com/features/team-reports) - Track how each of your teams is performing with auto-updating reports. See conversation volume, resolution times, and more per team.
- [Teams - Organize Agents by Department](https://www.chatwoot.com/features/teams) - Group agents into teams by function or expertise. Assign conversations to the right team and track performance with team-level analytics.
- [Telegram Integration](https://www.chatwoot.com/features/telegram-integration) - Connect your Telegram Bot to Chatwoot. Manage customer conversations in a unified inbox without sharing Telegram access with your team.
- [TikTok Integration (Coming Soon)](https://www.chatwoot.com/features/tiktok-integration) - Connect your TikTok Business account to Chatwoot. Manage DMs from your TikTok audience in a unified inbox.
- [X (Twitter) Integration (Coming Soon)](https://www.chatwoot.com/features/twitter-integration) - Connect your X (formerly Twitter) account to Chatwoot. Manage DMs and mentions from your audience in a unified inbox.
- [Voice Channel (Coming Soon)](https://www.chatwoot.com/features/voice-channel) - Add phone support to your Chatwoot inbox. Handle calls, record conversations, and get AI-powered transcripts - all in your unified inbox.
- [WhatsApp Business Integration](https://www.chatwoot.com/features/whatsapp-for-business) - Connect WhatsApp Business to Chatwoot. Manage customer conversations from the world's most popular messaging app in your unified inbox.
- [Self-Hosted Pricing](https://www.chatwoot.com/pricing/self-hosted-plans) - Deploy Chatwoot on your own infrastructure. Keep full control of your data with our community edition or get premium support and enterprise features.
- [CRM Workspace](https://www.chatwoot.com/product/crm-workspace) - Manage customer contacts with unified profiles, conversation history, notes, and segments. Give your team the context they need.
- [Help Center](https://www.chatwoot.com/product/help-center) - Build a knowledge base that reduces tickets. AI-powered search, multilingual support, and seamless chat widget integration.
- [Support Desk](https://www.chatwoot.com/product/support-desk) - Collaborative, omnichannel support desk with automations, Captain AI, and enterprise controls. Bring all your customer conversations into one inbox.

## Optional

- [Chatwoot: AI-powered, open-source customer support platform. Self-host or cloud. Alternative to Intercom & Zendesk.](https://www.chatwoot.com) - Chatwoot is an AI-powered, open-source customer support platform. Self-host on your infrastructure or use our cloud to manage conversations across live chat, email, WhatsApp, Instagram, Facebook, and more. Built-in AI assistant helps agents respond faster. A modern, privacy-focused alternative to Intercom, Zendesk, and Freshdesk.
- [Chatwoot Blog](https://www.chatwoot.com/blog) - Insights on customer service, product updates, engineering deep-dives, and tips to deliver exceptional support experiences.
- [2.0 release, EE Edition, et al.](https://www.chatwoot.com/blog/2-0-release-ee-edition-et-al) - Announcing Chatwoot 2.0! This version brings improvements to the product stability, adds new features, and brings a complete design overhaul. This release also marks our first Enterprise edition offering.
- [Woot Journals: 2020 - The year in review](https://www.chatwoot.com/blog/2020-year-in-review) - A blog about the progress we made in 2020. 2020 was an overwhelming year for everyone globally due to a global pandemic, concerns over political unrest and racial injustice, climate change etc…
- [2022 in review: Improving customer communications every day](https://www.chatwoot.com/blog/2022-year-in-review) - 2022 has been fun to build Chatwoot and a community around it. We thank you for keeping us going throughout this and many more years to come. Let us do a quick replay––2022 in retrospect.
- [50,000 Installations of Chatwoot](https://www.chatwoot.com/blog/50-000-installations-of-chatwoot) - I’m excited to share that we have crossed 50,000 self-hosted production installations of Chatwoot. What is Chatwoot? Chatwoot is an open-source support tool built as an alternative to Intercom and Zendesk.
- [Advanced Search](https://www.chatwoot.com/blog/advanced-search) - Find messages, conversations, and recent activity faster with improved search filters.
- [Leveraging AI in Chatwoot: Compose, Optimize, Summarize](https://www.chatwoot.com/blog/ai-in-chatwoot) - Introducing exciting AI features in Chatwoot! Welcome your conversation sidekick, which effortlessly helps you compose, optimize, & summarize. Spend more time building meaningful relationships with your customers and always providing top-notch customer service.
- [Changelog: AI Search in help center articles](https://www.chatwoot.com/blog/ai-search-in-help-center-articles) - We've been focused on improving the search functionality within our system, which is utilized in multiple parts of the product such as the Help Center, Messages, and Contacts. While we aim to improve all of these areas, this particular update pertains solely to the Help Center articles. In the latest update, we've added an AI Search feature. Previously, the search function was purely text-based. For instance, if you searched for "saved replies" instead of "canned responses", it wouldn't return
- [Red pill or Blue pill? Answering an acquisition offer](https://www.chatwoot.com/blog/answering-an-acquistion-offer) - Thoughts on the acquisition offer for Chatwoot from a prominent player in Helpdesk SaaS. For those not familiar with the analogy here, the red pill, together with it's opposite, the blue pill, is a popular cultural meme derived from a…
- [Audio Transcripts](https://www.chatwoot.com/blog/audio-transcripts) - Audio messages are common in support conversations, especially on channels like WhatsApp and Telegram. Until now, agents had to listen to each one manually. With this update, Chatwoot will generate a transcript for every supported audio message and show it directly in the conversation. It works automatically and would save time for agents handling high volumes of voice queries. Formats we support We’ve tried to make this as seamless as possible. Most audio file types are supported: mp3, mp4,
- [Audit Logs: Enhancing transparency and security in Chatwoot](https://www.chatwoot.com/blog/audit-logs) - We recently rolled out something exciting to help keep things crystal clear – Audit Logs. Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account, which you can screen later.
- [Captain & CSAT updates](https://www.chatwoot.com/blog/better-csat-and-captain) - A focused release this week, with a handful of thoughtful updates that continue to make things better. We’ve made CSAT setup cleaner and added small improvements to Captain that make it easier to use and a bit more aware of what’s going on. Here’s everything that’s new this week: 🌟 Better CSAT for Smarter Feedback We’ve made the CSAT settings easier to manage and more transparent. The entire configuration now lives in a dedicated tab under Inbox Settings. You can control how the score is sh
- [Learnings from building a community around Chatwoot](https://www.chatwoot.com/blog/building-a-community-around-a-product) - Building a community around a product is hard. It takes a good amount of effort to create an active group of enthusiastic people about what you are building. Being open source simplifies the process. However, continuing the progress without burnout is a balance.
- [Building in the open](https://www.chatwoot.com/blog/building-in-the-open) - The story of a failed startup that turned into a trending open-source project. We released Chatwoot on Hackernews and remained in the top 15 for over a day. A dream start for our small team, right?
- [Bulk actions for contacts](https://www.chatwoot.com/blog/bulk-actions-for-contacts) - We’ve introduced bulk actions on the Contacts page, starting with two high-impact improvements: bulk label assignment and bulk delete. Bulk Label Assignment Grouping large segments of users is now much faster. Instead of updating labels one by one, you can: * Select multiple contacts at once * Assign one or more labels in a single action This is especially useful when preparing targeted lists—for example, labeling a WhatsApp campaign audience without editing each contact individually. B
- [Captain AI Credits and Billing](https://www.chatwoot.com/blog/captain-ai-credits-and-billing) - This release introduces clearer billing controls for Captain. The goal is simple: make AI usage easier to understand and easier to manage as teams scale. Captain uses AI credits to measure usage. Credits are consumed only when Captain actually performs AI work, like generating replies, answering questions, summarizing conversations etc. If Captain isn’t running an AI task, no credits are used. (More here). Buy AI credits when you need them You can now purchase AI credits directly from the da
- [Captain AI custom instructions, Better Auto-resolve & more](https://www.chatwoot.com/blog/captain-custom-instructions) - Another basket of exciting updates are here, we've been at work improving the Chatwoot experience across the board. Here are the highlights 🥅 Custom Instructions for Captain Our goal is to make Captain the best AI support assistant on the internet, we've had great feedback from a lot of our customers, and we've been working to get those out the door this past few weeks. We've addressed the two most requested features 1. Ability to provide custom instructions. 2. Custom hand-off and resolu
- [Changelog: SLA Reports (Beta)](https://www.chatwoot.com/blog/change-log-sla-reports) - Last week, we released an update to support Service Level Agreements (SLAs) that ensure timely responses to your customers. This week, we've added reports to track SLA performance. These reports will help monitor if your SLAs are being met and identify areas that require improvement. In the SLA reports, we primarily provide two metrics: Hit Rate: This metric provides a percentage of conversations where the SLAs are met out of the total conversations where SLAs were applied. If all the requirem
- [Changelog: Week of March 18](https://www.chatwoot.com/blog/change-log-week-of-march-18) - From now on, we'll publish a weekly change log to keep you informed of our progress. Each week, we'll list the updates implemented during the previous week. This will allow you to keep track of the improvements we've made and the decisions we've taken. We're starting now with the changes from the previous week. ✨ Product Updates Here are the main updates in the product last week. Ability to zoom in on images Community contributed: Contribution from Matheus Rodrigues Now, when you receive
- [Changelog: Week of December 10](https://www.chatwoot.com/blog/changelog-audio-alerts-contact-redesign) - We've shipped a bunch of new features over the last few weeks, here are the highlights 📒 New Contacts Page We've been busy redesigning the Chatwoot dashboard for a while now, and have been shipping these changes weekly. The latest in these changes was the redesigned contacts page. The design features a better editing experience, easier to navigate and start a conversation 🔥 Granular controls for audio alerts We had multiple community members pointing out that the audio alerts did not a
- [Changelog: Service Level Agreements (Beta)](https://www.chatwoot.com/blog/changelog-week-of-april-1-sla) - Service Level Agreements (SLAs) are contracts that establish clear expectations between your team and customers. These agreements set standards for response and resolution times, forming a framework for accountability and ensuring a consistent, high-quality experience. Last week, we introduced the ability to create an SLA policy and apply it to your conversations. The feature is currently in beta and will be publicly released for Business and Enterprise customers in the coming weeks. If you'd l
- [Changelog: Week of April 22](https://www.chatwoot.com/blog/changelog-week-of-april-22) - Here are the key updates for the week. 🦹🏼 SLA alerts on mobile app Last week, we implemented SLA support in our mobile app. Now, you can directly view SLA breaches within the conversations. See the screencast below. 0:00 /0:18 1× 📹 Support for Loom videos on help center articles We have added the support for Loom videos on help center articles this week. You can directly paste a link to a Loom video and it would render the video properly in the
- [Changelog: Week of April 29](https://www.chatwoot.com/blog/changelog-week-of-april-29) - Here are the main updates for the last week. 🪐 Support for Sitemaps in help centers We've introduced a feature that generates sitemaps for your help center portals automatically, supporting your SEO initiatives. This feature, enabled by default, increases the visibility of your articles. The sitemap can be accessed at <help-center-domain>/hc/<slug>/sitemap.xml. Bug fixes & Improvements * Added an option to remove audio attachments and improved the user experience around the recorder to pr
- [Changelog: Week of December 18](https://www.chatwoot.com/blog/changelog-week-of-december-18) - Exciting updates are here! We've launched version 3.16.0, packed with new features that bring us closer to v4.0. Here are this week's highlights: 🤖 Captain Copilot (alpha) We’ve launched Captain Copilot in alpha, enabling agents to interact seamlessly with the knowledge base and access relevant questions right alongside the conversation screen. Responses can also be used with a single click. This feature will be widely available in version 4.0. 💬 Create conversations directly using an ema
- [Changelog: Week of July 1](https://www.chatwoot.com/blog/changelog-week-of-july-1) - Here are the main updates from the last week. 🔥 Support for inline video previews in website live-chat We have added support for inline video previews in the live-chat widget. This feature has been requested for some time. You can now view videos directly within the widget without needing to open them in a separate window or downloading it.
- [Changelog: Week of June 10](https://www.chatwoot.com/blog/changelog-week-of-june-10) - Here are the main updates from the last week. ⭐️ CLI Support for installation on Ubuntu 24.04 LTS (Contributed by André J) The cwctl Command Line Tool now supports self-hosted installations on Ubuntu 24.04. You can run commands to restart, or upgrade, just as you would with Ubuntu 22.04 or 20.04 installations. 💬 Update on Reports: Calculation of First Response Time Previously, the first response time calculation was based on the assignee of a conversation. This assumed that agents would
- [Changelog: Week of June 17](https://www.chatwoot.com/blog/changelog-week-of-june-17) - Here are the main updates for the last week. ✈️ Native Gmail channel (Beta) We have now added support for native Gmail integration. This integration uses OAuth, which is more secure than the basic IMAP/SMTP authentication. The migration steps for the users who have been using the basic auth would provided soon. 🌟 Changes in the processing of the auto-responders Automatic vacation responses or out-of-office replies will now be ignored in conversation threads to prevent confusion among sup
- [Changelog: Week of June 24](https://www.chatwoot.com/blog/changelog-week-of-june-24) - Here are the main updates for the last week. ✈️ Ability to un-assign a team in an automation Contributed by Clairton Rodrigo Heinzen While the ability to assign different teams in automation existed before, the option to remove one did not. We have included this feature in our latest update. You'll now find a 'None' option in the dropdown. Selecting this will remove the team from the conversation. 📲 Changes in push notifications on mobile We used FCM legacy APIs to send push notification
- [Changelog: Week of June 3](https://www.chatwoot.com/blog/changelog-week-of-june-3) - Here are the items we fixed and improved last week. * Now, the edit option is enabled for custom attributes if a value is present. Previously, updating a value required deleting the attribute and adding it again. This change reduces the effort needed to update values. * Added markdown support for table rendering in the help center articles. We would update the editor in the coming weeks to support editing tables in the UI. * The reauthorization banner for Facebook has been updated. Now it sh
- [Font Scaling, Captain AI improvements & more](https://www.chatwoot.com/blog/changelog-week-of-march) - We’ve been working hard to make Chatwoot even better over the past few weeks. Here’s a quick look at what’s new and what's changed. 🔠 Ability to change UI font size Chatwoot now lets you customise the UI scaling by adjusting the font size! We heard feedback that the UI density wasn't ideal on all screens, especially for folks on lower resolution displays. This update addresses that: choose a font size from the 6 available options that works best for your display and comfort. We've ensured th
- [Macros Now Available in the Mobile App!](https://www.chatwoot.com/blog/changelog-week-of-march-12) - Ability to run Macros from the mobile app has been a long awaited feature. And we’re thrilled to announce that it's finally available! With version 4.0.14, you can now use macros to boost efficiency on the go. 🔹 Easily access and apply macros 🔹 Tap the info icon to view details for each macro. Learn more about macros here. Give it a try and let us know your thoughts! 🚀 👉 Download or update the app from here: Chatwoot Mobile Apps
- [Changelog: Week of March 25](https://www.chatwoot.com/blog/changelog-week-of-march-25) - I would like to share the key updates from the previous week with you. ✨ Product Updates Ability to filter blocked contacts In past updates, we introduced a feature to block contacts. Now, if you encounter spam, you can mute the conversation and block the associated contact to prevent notifications about any new conversations they start. In our most recent update, we added a feature that lets you view your blocked contacts. By using the 'blocked' filter, you can easily see who you've bloc
- [Changelog: Week of May 13](https://www.chatwoot.com/blog/changelog-week-of-may-13) - Here are the major updates from the last week. 🌞 Ability to snooze conversations in bulk You can now snooze multiple conversations at once using bulk actions. Simply select the conversations you wish to snooze, then choose the snooze options displayed in the command bar. 0:00 /0:26 1× ⭐️ Export contacts after applying filters You can export a specific subset of contacts by filtering your contact list. After narrowing down the selection of contact
- [Changelog: Week of May 20](https://www.chatwoot.com/blog/changelog-week-of-may-20) - Despite being a short week with many team members falling ill, we have some updates to share from the last week. 🙂 🌟 Improved SDK support for frameworks. Last week, we have added the support for Turbo (Rails), turbo-links (older, deprecated, but still widely used), Astro (the new hot framework in town) in the website live-chat. The default live chat-widget SDK would now work without any additional configuration. Bug Fixes: * Location Identification fixes: Some accounts noted that Chatwoo
- [Changelog: Week of May 6](https://www.chatwoot.com/blog/changelog-week-of-may-6) - Here are the major updates from the last week. 🗂️ Ability to sort canned responses Contributed by @JeffOtano You now have the ability to sort canned responses using the short code in the canned responses console. This helps for the quick lookup of information. See the attached screencast below. 0:00 /0:09 1× New Profile Settings UI As part of our design refresh, we are making improvements to our User Interface (UI). Please see the updated profil
- [Chatwoot - August Update](https://www.chatwoot.com/blog/chatwoot-august-update) - We are starting a new series from this month, where we would share exciting things happening around Chatwoot. We will share the product updates, progress, community events, etc., through these...
- [Chatwoot - September Update](https://www.chatwoot.com/blog/chatwoot-september-update) - I'm excited to share the updates for the last month. We were trending on the Github trending list in September. 🔥 New Channels - Line & Telegram Now you can communicate with your customers from Line & Telegram on Chatwoot.
- [The 10 crucial customer service KPIs and how to track them?](https://www.chatwoot.com/blog/crucial-customer-service-kpis) - Customer service KPIs help you get insight into your performance. You should not miss out on the most important ones. Click to find out which ones are these.
- [9 critical goals in customer service that every business must set](https://www.chatwoot.com/blog/customer-service-goals) - If you want to bring objectivity and efficiency to your customer service process, set up these 9 customer service goals for your team.
- [20 reasons why is customer service important to drive business results in 2023](https://www.chatwoot.com/blog/customer-service-importance) - The long-term success of your business always boils down to your customers. We cannot deny the utmost importance of customer service. Read on to learn how it helps drive business results.
- [30 customer service tips you can adopt right now](https://www.chatwoot.com/blog/customer-service-tips) - Good customer service has endless benefits. But how can you ramp up without much friction? We might be able to help with these 30 quick tips.
- [Mind the gap: The difference between customer service and customer support](https://www.chatwoot.com/blog/customer-service-vs-customer-support) - Customer support and service look similar because both are aimed at helping customers. But, customer support is a subset of customer service focusing on specific things. By getting this distinction right, we can develop better strategies for creating positive customer experiences.
- [Dashboard Apps: View user info from other URLs on your Chatwoot Dashboard!](https://www.chatwoot.com/blog/dashboard-apps) - We tried to bring all of your users' info to your Chatwoot dashboard. Result: Our newest feature, Dashboard Apps. Read on to learn more about it.
- [Data protection, open-source, and millions worth of goodwill](https://www.chatwoot.com/blog/data-protection-open-source) - Data security is not so easy to maintain for anyone, whether it is you or a vendor. While Cloud computing is very convenient, it can also put your customer data at risk. This is capable of costing you your goodwill. Can open-source help?
- [Satisfactory customer service: 14 essential Do's & Don'ts](https://www.chatwoot.com/blog/dos-and-donts-of-customer-service) - Following good customer service practices and avoiding the bad ones makes at least 93% of your customers stick with your brand. It requires some learning and unlearning to ensure that your customer service is top-notch.
- [Easier Custom Domains and Mobile UI Improvements](https://www.chatwoot.com/blog/easier-custom-domains-and-mobile-ui-improvements) - This update is focused on simplifying a few core workflows, mainly around custom domains and mobile experience. It's a smaller release, but a meaningful one if you're working with our Help Center or managing inboxes on the go. 🌐 Custom Domain Setup Made Easier We’ve improved the flow for setting up custom domains on your Help Center. You can now verify DNS and activate SSL certificates directly from the Chatwoot UI—no need to reach out to support or wait for manual intervention. Once you up
- [Enhanced WhatsApp Templates and Coexistence](https://www.chatwoot.com/blog/enhanced-whatsapp-templates-coexistence-and-small-fixes) - This release brings better WhatsApp support and a set of small fixes across the app. Nothing big, just steady improvements to make daily use easier. Enhanced Embedded WhatsApp Coexistence We’ve added support for the coexistence method in Embedded WhatsApp. This lets you connect an existing WhatsApp Business number to Chatwoot without losing its current setup. Conversation history sync will come in a later release. Enhanced WhatsApp Template Support with Media Headers You can now use media
- [15 best ever examples of memorable customer service experiences [& bonus tips]](https://www.chatwoot.com/blog/examples-of-best-customer-service-experience) - One of the most important things to keep your customers happy and bring in more is your customer service experience. We looked for companies that have aced this and here are our top 15 examples.
- [6 evergreen factors that determine customer satisfaction (with infographic)](https://www.chatwoot.com/blog/factors-affecting-customer-satisfaction) - Satisfied customers will help you sustain and stay profitable in your business. So, how to ensure your customers are satisfied? Adopt these 6 factors.
- [The beginner’s guide to social media customer service](https://www.chatwoot.com/blog/guide-social-media-customer-service) - Through social media customer service, brands can keep customer satisfaction high, improve their retention rates, and potentially drive sales by engaging potential customers. Here is all you need to know to get started.
- [Complete guide: Create your Customer Experience strategy](https://www.chatwoot.com/blog/guide-to-building-customer-experience-strategy) - Customer experience is what shall differentiate your brand from others. It's here to stay and is going to become an important factor in determining key business performance indicators like retention and sales. Here are all of the actions you should take to create an effective CX strategy in 2022.
- [The complete guide to providing live chat customer support](https://www.chatwoot.com/blog/guide-to-providing-live-chat-customer-support) - Live chat has the second-highest customer satisfaction rating at 85%. How to implement it for your business? Mistakes to avoid? Best examples? We've got you covered.
- [Hacktoberfest 2021 at Chatwoot](https://www.chatwoot.com/blog/hacktoberfest-2021-at-chatwoot) - We are happy to announce that we are participating in Hacktoberfest 2021. For those who don't know about Hacktoberfest, it is an annual event conducted by DigitalOcean to promote open-source contributions and build awareness about open-source communities.
- [Showcase Help Center articles within the chat widget](https://www.chatwoot.com/blog/help-center-widget-integration) - The Help Center and chat widget integration brings a faster and more convenient way to answer your customers, and reduce queries for agents.
- [Woot Journals: How to decide pricing plans for an open-source product?](https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product) - A blog about how Chatwoot pricing has evolved over time TLDR: Start selling services, identify the value you provide and decide pricing plans based on it. In this blog post, let me describe how we make our pricing...
- [Image Support in Captain and Improved Article Previews](https://www.chatwoot.com/blog/image-support-in-captain-and-improved-article-previews) - This week’s update is focused on improving small things that make the product feel more thoughtful. A few quality-of-life improvements, some visual polish, and a meaningful step forward for Captain. Image Analysis in Captain Captain can now analyze images shared by customers and respond with a caption or a brief explanation. This is especially useful when users share screenshots of issues or unclear visuals. Captain will try to understand the context and provide a helpful reply. For example,
- [Implementing Deep linking in React native mobile apps](https://www.chatwoot.com/blog/implementing-deep-linking-in-react-native) - Learnings from implementing Deep linking in Chatwoot mobile apps We live in a world where things are interlinked. We share links more frequently than ever before and want our customers to reach their desired pages...
- [41 actionable tips to improve your Customer Service strategy](https://www.chatwoot.com/blog/improve-customer-service-strategy) - A good customer service strategy means 4-8% higher revenues. When thinking about improving your CS strategy, keep these things in mind.
- [How we improved Chatwoot File Upload](https://www.chatwoot.com/blog/improving-chatwoot-file-upload) - We were facing some issues with faulty file upload in Chatwoot. How did we take this issue, and how did we finally fix it? Here's a full account!
- [Incident Report - April 16](https://www.chatwoot.com/blog/incident-report-april-16) - Chatwoot experienced an incident on April 16 which lasted from 01:15pm to 03:24pm UTC. A spike in requests led to degraded services, causing some message events to be missed. Read the detailed postmortem of the incident.
- [Instagram Channel, Agent Bots & More](https://www.chatwoot.com/blog/instagram-channel-agent-bots-more) - We've been hard at work delivering quality-of-life improvements across the platform. Here’s what we’ve shipped so far: Dedicated Instagram Channel Previously, integrating Instagram required linking your account to a Facebook Page, making setup unnecessarily complex. To address this, Instagram is now available as its own separate channel, using the Instagram Business Login APIs. This removes the Facebook Page dependency and makes Instagram inbox setup much more straightforward. Additionally,
- [Introducing Captain - our AI Agent](https://www.chatwoot.com/blog/introducing-captain) - I’m excited to introduce something we’ve been building at Chatwoot: Captain, our new AI agent that helps you deliver faster, more efficient support while reducing your team’s workload.
- [Introducing Chatwoot Affiliates](https://www.chatwoot.com/blog/introducing-chatwoot-affiliates) - Today, we’re launching the Chatwoot Affiliate Program — a simple way to reward the people who already believe in us.
- [It's a bot story](https://www.chatwoot.com/blog/its-a-bot-story) - Building conversational bots into Chatwoot. It’s a bot story Since the initial development days of Chatwoot, we have constantly asked ourselves how the platform should handle chatbots. Right…
- [This caretaker has cracked customer satisfaction unlike many MBAs](https://www.chatwoot.com/blog/lessons-on-customer-satisfaction-from-a-stayvista-caretaker) - Our team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. We cover everything he showed us about caring for customers and providing excellent customer satisfaction.
- [Changelog: Week of May 27](https://www.chatwoot.com/blog/linear-integration) - Here are the main updates for the last week. Linear Integration (Beta) You can now directly create issues in Linear from Chatwoot. This integration automatically links the conversation in Chatwoot with the issue in Linear, making it easier to track and monitor progress. Additionally, instead of creating a new conversation you can search for existing issues on Linear from the Chatwoot UI and link them directly to the conversation. See the quick demo of the feature below. This feature is avail
- [Access localhost from the internet – External service callbacks made easy with LocalTunnel](https://www.chatwoot.com/blog/manage-external-service-callbacks-with-local-tunnel) - Improve development experience with external service callbacks from Facebook, Twitter, Twilio etc., using LocalTunnel. Working with third-party integrations As a product developer, one of the biggest pain points that you come across might be related to working with…
- [Manual Sync for WhatsApp Templates](https://www.chatwoot.com/blog/manual-whatsapp-template-sync-and-more) - We’ve made a few practical updates this week that address everyday friction points, especially around WhatsApp template handling. These improvements should make things a bit smoother for support teams working at scale. 🔄 Manual WhatsApp Template Sync Previously, WhatsApp templates were only synced automatically every 3 hours. That meant if you created or updated a template in Meta’s dashboard, there was often a delay before it showed up in Chatwoot. We’ve now added a manual sync option in t
- [Multi-Factor Authentication and Captain PDF Uploads](https://www.chatwoot.com/blog/mfa-and-pdf-support) - This release focuses on practical improvements that make everyday work smoother: stronger security, and better ways to manage knowledge in Captain. Alongside these, we’ve made a set of smaller updates and fixes that address feedback from teams using Chatwoot day to day. Captain Now Supports PDF Documents You can now upload PDFs as knowledge sources in Captain. This allows you to bring existing documents like product manuals, training guides, or policy documents into Captain without convertin
- [Mobile App - v1.3.0](https://www.chatwoot.com/blog/mobile-v1-3) - We have released a new version of Chatwoot mobile app with the following updates. Compatibility * Upgrade to server version v1.15.0+ or later is required * Android operating system 7+ is required by Google [https://android-developers.googleblog.com/2017/12/improving-app-security-and-performance.html] . * iPhone 5s devices and later with iOS 10+ is required. Highlights * Upgraded react-native to 0.64.2. * Added development support for apple M1 devices. * Added posthog [https://posth
- [A new decade and the road ahead](https://www.chatwoot.com/blog/new-decade-and-the-road-ahead) - Welcoming a new decade with some exciting news from Chatwoot. It’s 2020 and the decade has begun with the world around us in turmoil. With rising political uncertainties across the globe and a warming planet that…
- [What is omnichannel customer service, and how to leverage it?](https://www.chatwoot.com/blog/omnichannel-customer-service-meaning) - Omnichannel isn't just about customers contacting you through multiple channels. It's about bringing all the resources together and enabling such interactions to happen seamlessly and consistently.
- [Omnichannel message signatures](https://www.chatwoot.com/blog/omnichannel-message-signatures) - Introducing all-new, enhanced, omnichannel message signatures – a unified signature for all inboxes; with image support and editing capabilities.
- [The age of "Optichannel" customer engagement: what is it, and how to approach it?](https://www.chatwoot.com/blog/optichannel-customer-engagement) - It can be overwhelming to engage with your customers through all the available channels. But is that really necessary? It is better to identify your best-performing channels and optimize them for a better customer experience. Enter: optichannel customer engagement.
- [🎧 The Customer Service Communication Playbook](https://www.chatwoot.com/blog/playbook-for-effective-customer-service-communication) - Communication in customer service is the process of understanding customer pain points to deliver consistent brand messaging and support across all channels. How to do that? This article will help.
- [Pre chat form + Automations = 🚀](https://www.chatwoot.com/blog/pre-chat-form-automations) - You can now get all the information you need about a contact before they even start a conversation with you. By using pre-chat forms along with automation, you'll save time and increase productivity. ✨
- [[Founders’ guide] Principles for writing UX copy](https://www.chatwoot.com/blog/principles-for-ux-copy) - Writing content for a digital product means helping customers throughout their journey. This directly impacts retention, sales, and branding. We offer insights into how we are developing our principles and improving our product's copywriting game.
- [Ready made Canned Responses, and the art of employing them](https://www.chatwoot.com/blog/ready-made-canned-responses) - Introducing: Canned Responses Library – a collection of 124 replies that can be used in commonly-occurring support situations like greeting a customer, dealing with angry customers, transferring chats, etc.
- [Reply to previous messages](https://www.chatwoot.com/blog/reply-to-previous-messages) - Most communication platforms today support quoted replies that enable users to respond directly to particular messages. This enhances clarity and boosts the efficiency of online interactions. As an omnichannel support product, we've received feedback about adding this feature. Over the past few months, we've seen a great set of use cases to enable people to offer better support, so we decided to add the support for it. Now, users can select a message on the Dashboard by clicking or right-click
- [Rotate images within Chatwoot](https://www.chatwoot.com/blog/rotate-images-within) - Every now and then, we get images in our live chat that are upside-down or sideways-rotated! It can be a bit frustrating for the support team, as they need to save the image and rotate it using an image viewer. It can take a bit of time, especially when there are many images with lots of text. In the latest update, we have released an option to support image rotation within the image preview. Here is how it looks. This feature was contributed entirely by our community member Liam (@LiamAshdown
- [How Tegrus uses Dashboard Apps to triple its sales](https://www.chatwoot.com/blog/sales-processes-with-dashboard-apps) - The Dashboard Apps feature lets you embed your app into the Chatwoot dashboard. This way, it becomes readily available to use. But what if it could be used to bring in more sales? Tegrus cracked the code.
- [Chatwoot is now SOC 2 Type II compliant](https://www.chatwoot.com/blog/soc-2-type-ii-compliance) - SOC 2 is a widely recognized auditing standard developed by the AICPA. Our audit report ensures the security, processing, integrity, & confidentiality of user data. With Chatwoot, your data is in safe hands.
- [Team Mentions and More](https://www.chatwoot.com/blog/team-mentions-and-more) - This release includes a few focused updates to improve collaboration, make integrations easier, and strengthen overall reliability. Here's a quick look at what’s new. 📢 Mention Teams in Private Notes You can now mention a whole team in private notes by using @team_name. It works the same as tagging an individual agent but sends a notification to everyone on the team who has access to the conversation inbox. It’s handy when you want to loop in an entire team without having to mention each pe
- [Twilio Content Templates](https://www.chatwoot.com/blog/twilio-content-templates) - This release brings one of the most requested features, along with a handful of quality-of-life improvements and a set of smaller fixes. If you’re using Twilio’s WhatsApp Business API, you can send pre-approved WhatsApp templates directly from Chatwoot. These templates are required to start new WhatsApp conversations and are also useful for sending structured messages, like appointment reminders or verification codes, that comply with WhatsApp’s rules. Please read more details about here. Ot
- [11 types of customer service (and how to pick the right one)](https://www.chatwoot.com/blog/types-of-customer-service) - Setting up your customer service? With so many support options, it can be daunting to select one for your support use case. Go through this list of different types of customer service, what they are, and what they bring to the table.
- [What if we could use Email Signatures across all channels?](https://www.chatwoot.com/blog/using-omnichannel-message-signatures) - Omnichannel message signatures are like a unified signature that you can use across different channels of customer communication, and not just in emails. Explore why they are important, and how to use them.
- [v1.10.0](https://www.chatwoot.com/blog/v1-10-0) - We are excited to release v1.10.0 with the following updates. Chatwoot CRM You will be able to view the list of the contacts you had conversations with, see their details and previous conversations. Global Message Search You will now be able to perform a full-text search through the messages. Other updates * IP Lookup for contact location * Business hours APIs * Ability to Resolve conversations after n days of inactivity * Agents, Inboxes Reports APIs * Activity messages for mute and unm
- [v1.11.0](https://www.chatwoot.com/blog/v1-11-0) - We have released v1.11.0 with the following updates. Ability to detect contact location You can now save the IP address and location of the contact by enabling the ip_lookup feature. Chatwoot uses Maxmind DB for identifying the location, you can set it up using this guide to enable IP logging [https://www.chatwoot.com/docs/self-hosted/enable-ip-logging]. Sidebar updated with location Agent Productivity reports We have added support for the agent productivity reports. You will be to see a re
- [v1.11.1](https://www.chatwoot.com/blog/v1-11-1) - This is a hotfix release. Some of the users reported an issue that the sidebar is not displaying the contact/conversation details. This release is an immediate fix for that. Cause:- The old contact additional attributes are initialized with a null value rather than empty JSON which triggered the error.
- [v1.12.0](https://www.chatwoot.com/blog/v1-12-0) - We have released v1.12.0 with the following updates. Rich content Support in Chatwoot Messages & Emails The editor supports rich content like bold, italics, links, lists etc. It natively supports markdown format. Preview attachments before sending The editor now displays a preview of the attachment before sending it so that you can confirm that you have attached the document. Pending Message State To provide an immediate feedback on message, a pending message state has been added in the lates
- [v1.12.1](https://www.chatwoot.com/blog/v1-12-1) - There was an error with DB migrations in Heroku deployments. After identifying the reason behind the crash, a fix was deployed.
- [v1.12.2 - Hotfix](https://www.chatwoot.com/blog/v1-12-2-hotfix) - prosemirror-schema tarball were broken due to new update. This release fixes the installation flow for Caprover and Heroku by using git instead tarball.
- [v1.13.0](https://www.chatwoot.com/blog/v1-13-0) - We have released v1.13.0 with the following updates. Use @mentions to tag users in a private note If you want to collaborate with your teammates internally about a conversation, you can use @mentions in the private note. The tagged users would get an email/push notification about the conversation. Pre Chat Form Use the pre-chat form feature to capture information about the users before they initiate a chat with your team. Other improvements * Notification center on the web * Added APIs to b
- [v1.14.0](https://www.chatwoot.com/blog/v1-14-0) - We have released v1.14.0 with the following updates. Ability to organize agents into teams With this release, we are making it even easier to collaborate with your teammates. Agents can now be organized teams. Conversations can be assigned to a team to share ownership. Business hours for the website widget Chatwoot now lets you control the availability shown on the chat widget to be based on predefined business hours. This lets you communicate with your customer on when they can expect a r
- [v1.14.1 - Bugfix](https://www.chatwoot.com/blog/v1-14-1-bugfix) - Squishing some of the bugs from our previous release. * Fixed issue with email config in containers * Hide pre-chat form for sessions initiated with setUser * fixes sidebar filters getting reset on the conversations page
- [v1.14.2 - Hotfix](https://www.chatwoot.com/blog/v1-14-2-hotfix) - Fixes the bug that prevents new conversations from appearing in real-time on the dashboard in some cases.
- [v1.15.0](https://www.chatwoot.com/blog/v1-15-0) - We have released v1.15.0 with the following updates. Ability to create outbound Conversations Now you can send outbound message to your contacts in your SMS, Whatsapp, Email, Website Live chat inboxes in Chatwoot. You can select the "New Conversation" button in the contact sidebar and start sending messages. Other Improvements * Added the ability to send template messages in WhatsApp inbox. * Improved email rendering for HTML emails. * Ability to transfer conversation back to Bot from UI.
- [v1.15.1 - Security hotfix](https://www.chatwoot.com/blog/v1-15-1-security-hotfix) - This release includes a security fix to a reported XSS vulnerability that allowed agents to make an XSS attack against other admins/agents. The fix included upgrading the dependant library v-tooltip and disable the HTML rendering of agent names. Other bug fixes and improvements * Fix the bug to resolve the identity of the user via phone number in Twilio inboxes. * Add a new API to resolve the assignable agents in a particular inbox. * Fix reset password error message and default it to th
- [v1.16.1](https://www.chatwoot.com/blog/v1-16-1) - We have released a new version v1.16.1 with the following updates. Campaigns in live-chat widget We now support campaigns in the live-chat widget. You can create outbound messages based on the URL and the time user has spent on the page. Note: * The current conversation layout supports only one conversation thread, so the campaign would be executed only once. We will support multiple conversations on the widget in the upcoming releases which would solve this issue. * Support for the c
- [v1.16.2 - Hotfix](https://www.chatwoot.com/blog/v1-16-2-hotfix) - Addresses the issue in the v1.16.1 release which resulted in a loop of campaign API calls
- [v1.17.0](https://www.chatwoot.com/blog/v1-17-0) - We have released a version v1.17.0 with the following updates 🤖 Dialogflow integration Chatbots are an essential part of every customer service platform. If you have many conversations happening in your account, scaling human support might not be effective. You could deploy a chatbot that helps answer trivial questions and hand it off to an agent when necessary. We have created a native integration with Dialogflow in the release so that it is easier for your to connect your bots. 🔖 Tag a
- [v1.18.0](https://www.chatwoot.com/blog/v1-18-0) - ✨ Measure customer satisfaction with CSAT surveys When a conversation is closed, the system will automatically send a message to the user to rate the conversation and provide feedback. The survey is completely optional. The survey response is used to calculate customer satisfaction reports. Note: This is available on the live-chat channel only now. We will add support for the rest of the channels in future releases. Reports: A report will be generated based on the responses received, and you
- [v1.19.0](https://www.chatwoot.com/blog/v1-19-0) - Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide [https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] for help. We have released a new version of Chatwoot with the following updates. 🔥 Push notification servers If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any
- [v1.20.0](https://www.chatwoot.com/blog/v1-20-0) - We have released a new version of Chatwoot v1.20.0 with the following updates. 🔥 New Channels: Line & Telegram We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases. 🤡 CSAT surveys for every channel You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback.
- [v1.21.0](https://www.chatwoot.com/blog/v1-21-0) - With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration here. You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged...
- [v1.22.0](https://www.chatwoot.com/blog/v1-22-0) - Hey everyone, We have released a new version of Chatwoot v1.22.0 with the following updates: ⚡️ Quickly access commands using ⌘ + K For our power users, we have shipped a command bar for your common tasks. You can now resolve conversations, add labels, assign teams, or switch to reports all from one place. 📝 Contact Profile & Notes We have shipped a new dedicated profile page for contacts. You can now add notes to a contact. You can use this to manually log a call, email, or meeting you had
- [v1.22.1](https://www.chatwoot.com/blog/v1-22-1) - This is hot fix release which fixes the following issues. A security issue was reported which involved unverified contact sessions having access to agent messages in real-time. The fix involved migrating the existing real-time message logic to session instead of contact. A new warning sign (shown below) was introduced as an indicator of an unverified session was introduced in the conversation header.
- [v1.4.0](https://www.chatwoot.com/blog/v1-4-0) - Exciting news! We have released a version v1.4.0 with the following updates Twilio Whatsapp Channel If you have verified Whatsapp number in Twilio, you will now be able to add a customer support Channel for Whatsapp in Chatwoot. Typing Indicator We are excited to introduce typing indicators in the widget and the dashboard. This will help you to see if the user is typing on the widget and if any other agent is currently responding to the request. Agent collision can be avoided. Browser Push no
- [v1.4.1](https://www.chatwoot.com/blog/v1-4-1) - There was a bug which included private notes written by the agents in the mail sent to customers. This was happening due to the wrong scoping of the messages. The fix was released immediately considering the severity.
- [v1.4.2](https://www.chatwoot.com/blog/v1-4-2) - Hotfix: Use Reports V2 instead of Reports V1 API V1 reports were deprecated, this was not updated in the report UI.
- [v1.5.0](https://www.chatwoot.com/blog/v1-5-0) - We have released a new version v1.5.0 with the following updates. JS SDK option to set locales for web widget You can now pass a locale parameter in chatwootSettings to display the web widget in different languages window.chatwootSettings = { // ... locale: 'en', // Language to be set } Ability to mute contacts Author: @kadir96 In-order filter spam conversations we have added a new feature to mute a contact. This hides the messages from the user for the next 6 hours. Chrome styled colo
- [v1.5.1](https://www.chatwoot.com/blog/v1-5-1) - Recent changes around Heroku release commands broke Heroku deploy button. This release fixes the following. * Fix the Heroku deploy button * Fix undefined method compare_and_save (Author: @mzch)
- [v1.5.2](https://www.chatwoot.com/blog/v1-5-2) - There was a bug with Twitter integration which treated Twitter DMs and tweets as a single conversation. This led to unintentional tweets which were assumed to be sent as DMs. This release fixes this issue.
- [v1.6.0](https://www.chatwoot.com/blog/v1-6-0) - We have released a new version of Chatwoot v1.6.0 with the following updates. Conversation labels This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily. Integration with Slack You c
- [v1.7.0](https://www.chatwoot.com/blog/v1-7-0) - We have released a new version of Chatwoot, v1.7.0 with the following updates. API Channel To use Chatwoot as a conversation infrastructure, we have released an API Channel. You can now utilize the APIs and webhooks to create your own custom conversational channel in Chatwoot. New bubble design As per the reviews and suggestion we received from the community, we figured that the normal bubble design might not work with all customer demographies. We are introducing a new design for the bubble.
- [v1.7.1](https://www.chatwoot.com/blog/v1-7-1) - A new version of Chatwoot was released with the following updates. Allow agents to edit a contact With the new and improved sidebar update, the agents can update the contact profile, add name, email, location, bio etc. Add the ability to set custom attributes for a contact We have introduced a new SDK method setCustomAttributes which can be used to set custom attributes to the contact. Agents will be able to view the attributes in the contact sidepanel. Allow the user to launcher text on the
- [v1.7.2](https://www.chatwoot.com/blog/v1-7-2) - Hotfix: Fix window.chatwootSettings is undefined There was a bug in the SDK which prevented the widget rendering, a hotfix was released to fix the error.
- [v1.8.0](https://www.chatwoot.com/blog/v1-8-0) - * Improve widget loading performance by reducing the bundle size to 50% of earlier bundle size * Ability to detach chat widget into a separate window * Enable Slack integration in all channels * Add configuration to allow using CDN in on-premise instances. * Notifications for new messages in assigned conversations * Capture replies sent in Facebook messenger into chatwoot conversation * Email conversation continuity improvements * Made the email notification delivery faster * Numerou
- [v1.9.0](https://www.chatwoot.com/blog/v1-9-0) - We are excited to release v1.9.0 with the following updates. Chat widget redesign showing average reply time Each inbox will be able to set an average reply time. There are 3 options available. * In a few minutes * In a few hours * In a day The reply time would be displayed to the users as follows. Ability to reauthorize Facebook pages when the token expires If you are not receiving messages from Facebook, please check your inbox settings and see if there is a reauthorization message. Thi
- [[v2.10.0] Draft replies, hotkey preferences, and more](https://www.chatwoot.com/blog/v2-10-0) - Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.
- [[v2.11.0] Macros is here, along with other product enhancements](https://www.chatwoot.com/blog/v2-11-0-macros-and-more) - The new Chatwoot v2.11 is here. It allows you to run Macros to improve productivity, add a search bar to your Help Center, create automation with custom attributes, and more.
- [[v2.12.0] Unattended conversations view, Mark as unread, and more.](https://www.chatwoot.com/blog/v2-12-0) - The new Chatwoot v2.12 is here. You'll find a new view on the dashboard for unattended conversations, the option to mark a conversation as unread, run campaigns on wildcard URLs, and more.
- [[v2.13.0] Video calling, Microsoft support, template variables, and more.](https://www.chatwoot.com/blog/v2-13-0-dyte-microsoft-more) - This release includes a built-in integration with Dyte for video call functionality and support for Microsoft as an email provider. Additionally, users can now utilize template variables in their messages.
- [[v2.14.0] Google sign-in, Help Center image support, Conversation Participants, and more.](https://www.chatwoot.com/blog/v2-14-0-google-auth-images-more) - This release adds image support for Help Center articles, google authentication, the ability to participate in conversations, use dynamic canned responses, and more.
- [[V2.15.0] Heatmap, better searches, RTL support, and more.](https://www.chatwoot.com/blog/v2-15-0-heatmap-rtl-more) - The new release introduces a conversation traffic heatmap, a better search experience, RTL support, customizable pre-chat messages, and more.
- [[V2.16.0] Audit log, link to messages, automation, and more.](https://www.chatwoot.com/blog/v2-16) - Chatwoot's new version is up. Find Audit log, smarter automation rules, link to message, and much more.
- [[V2.17.0] AI, conversation prioritization, sorting, and more.](https://www.chatwoot.com/blog/v2-17) - Chatwoot's new version 2.17.0 is up. Find new AI-powered features, set priorities to conversations, sort conversations, and much more.
- [[V2.18.0] Attachment view, Contact export, CSAT filters, and more.](https://www.chatwoot.com/blog/v2-18) - Chatwoot's new version 2.18.0 is up. Find the all-new Attachment view, easy Contacts export, enhanced filters for CSAT reports, and much more.
- [v2.2.0](https://www.chatwoot.com/blog/v2-2-0) - Chatwoot v2.2 comes with Automations, conversation filters, email signatures, and more. Read on to learn more about this.
- [v2.3.0](https://www.chatwoot.com/blog/v2-3-0) - Hello everyone, We have released a new version of Chatwoot with the following updates. * Timezone support in reports * Ability for contacts to end conversations on Chat widget * Ability to record and send voice notes from the agent dashboard * Support for HCaptcha in public forms * Support for Instagram story mentions * API to bulk update conversations * Agent filter in CSAT reports * Ability to configure 24-hour slots in business hours * Support for MMS in Bandwidth SMS channel * Ab
- [v2.3.2](https://www.chatwoot.com/blog/v2-3-2) - Hello everyone, This release addresses the following bugs. * fix for the invalid contact resolved conversation activity messages * fix for file copy-paste issue * fix for the pre-chat form being rendered for identified contacts * fix for auto-scroll not working in the dashboard * sentry error fixes and improvements
- [v2.4.0](https://www.chatwoot.com/blog/v2-4-0) - Chatwoot v2.4 is live. Dark mode support for live-chat widget, Report Improvements, end conversation option, New and improved editor for conversations and more.
- [v2.5.0](https://www.chatwoot.com/blog/v2-5-0) - Chatwoot v2.5 is live. Read receipts for website channel, live reports, customer fields in the pre-chat form, event subscriptions in webhook, and more.
- [v2.6.0](https://www.chatwoot.com/blog/v2-6-0) - Chatwoot v2.6.0 is out! Now you can take bulk actions on your conversations, access your WhatsApp templates, use your reports better, and more. Click to learn more about this new release.
- [[v2.7.0] WhatsApp Cloud API, Dashboard Apps, and more](https://www.chatwoot.com/blog/v2-7-0) - Chatwoot v2.7 comes with Dashboard Apps to make your dashboard more powerful than ever, support for WhatsApp Cloud API, and much more. Take a quick look!
- [[v2.8.0] Context menu, no-code widget builder, layout switching, and more.](https://www.chatwoot.com/blog/v2-8-0) - v2.8 brings a lot of exciting updates with itself. This includes a widget builder, customizable dashboard, improved email experience, and more. Read on for more details.
- [[v2.9.0] Create your Help Center with Chatwoot!](https://www.chatwoot.com/blog/v2-9-0-create-your-help-center-on-chatwoot) - Chatwoot v2.9.0 is live. With this release, you will be able to manage your knowledge base easily from the Chatwoot dashboard. Read on to learn more about this.
- [9 clever ways companies are using FAQ Pages to win customers](https://www.chatwoot.com/blog/ways-companies-use-faq-pages-to-win-customers) - We went through a lot (about 50?) of websites with converting FAQ pages and found some common ground. There are some ways that can make your FAQ pages (or sections) way more helpful for your visitors and your revenue.
- [5 honest ways to write damn good customer service emails](https://www.chatwoot.com/blog/ways-to-write-good-customer-service-emails) - Research has shown that 95% of customer service teams prefer emails to communicate with their customers. So, your team will need to know what the best ways to write a good email are.
- [What is coming in Chatwoot V3?](https://www.chatwoot.com/blog/what-is-coming-in-chatwoot-v3) - Chatwoot V3.0 is on the horizon, slowly making its entrance. Our theme for this release is enhancing prioritization and boosting efficiency. In this article, we talk about the main changes we are introducing.
- [WhatsApp Account Health and Allowed Domains](https://www.chatwoot.com/blog/whatsapp-account-health-and-allowed-domains) - WhatsApp Account Health We’ve added a new Account Health tab under WhatsApp Inbox settings. It shows your number’s current status, messaging limits, display name, and quality rating all in one place. This helps teams quickly verify if their number is active, healthy, and ready to send messages without having to switch to Meta Business Manager. For deeper checks, there’s a direct link to open your WhatsApp Manager dashboard. Web Widget: Allowed Domains You can now restrict where your web wid
- [WhatsApp campaigns and more](https://www.chatwoot.com/blog/whatspp-and-small-workflow-improvements) - This release is modest in scope but includes two meaningful improvements for WhatsApp users, along with a handful of practical fixes and additions. Nothing flashy, just steady progress on features that make day-to-day support work smoother. 📣 WhatsApp Campaigns (alpha) We’re starting to roll out support for WhatsApp campaigns in Chatwoot. This feature lets you send pre-approved WhatsApp message templates to a selected list of contacts—perfect for sending reminders, updates, or promotions. I
- [Will customer service be replaced by robots?](https://www.chatwoot.com/blog/will-customer-service-be-replaced-by-robots) - AI-driven customer service is growing at a fast pace. At the same time, consumer acceptance of chatbots has lagged behind industry expectations. So, will customer service be replaced by robots?
- [Woot Journals:  One year since open-sourcing Chatwoot](https://www.chatwoot.com/blog/woot-journals-one-year-since-open-sourcing-chatwoot) - Looking into the one year of open-sourcing Chatwoot. Chatwoot is now one of the most popular open-source live chat software on Github. If you haven’t been following the story so far, here is the story…
- [Captain - AI Agent for Customer Support](https://www.chatwoot.com/captain) - Meet Captain, the AI agent that automates customer conversations, assists agents with smart suggestions, and delivers support in any language.
- [Notion](https://www.chatwoot.com/careers) - A tool that connects everyday work into one space. It gives you and your teams AI tools—search, writing, note-taking—inside an all-in-one, flexible workspace.
- [FairDee: Building the Core Customer Support Infrastructure with ChatwootWorkcation](https://www.chatwoot.com/case-studies/fair-dee) - FairDee, acquired by Qoala, stands as one of Thailands foremost insurance platforms. It empowers agents and customers with streamlined digital solutions, making insurance accessible across the country. As FairDees operations grew, they sought a reliable, scalable customer support solution that could keep pace with their rapid expansion. Chatwoot became their tool of choice in November 2021, forming a core component of FairDees infrastructure for customer service.
- [Chatwoot Changelog](https://www.chatwoot.com/changelog) - We release a new version of Chatwoot every month. Read all about the new features, product updates, bug fixes, etc. in our monthly release notes, here.
- [Self-Hosted Deployment](https://www.chatwoot.com/deploy) - Deploy Chatwoot on your own infrastructure. Data privacy and flexibility with open-source deployment. One-click installers for AWS, Azure, GCP, Docker, and more.
- [https://www.chatwoot.com/developers/api/](https://www.chatwoot.com/developers/api)
- [Fair Use Policy – Chatwoot Cloud](https://www.chatwoot.com/fair-use-policy) - Fair use guidelines for Chatwoot Cloud across messages, inboxes, and contacts by plan. Spikes are okay; we’ll work with you if usage grows.
- [Features](https://www.chatwoot.com/features) - Explore all Chatwoot features: live chat, shared inbox, AI automation, help center, reporting, and more. Everything you need for customer support.
- [Lesson 1: Your first Chatwoot conversation](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677229173-lesson-1-your-first-chatwoot-conversation) - The first lesson explains the working of Chatwoot and how to use it to engage with your customers.
- [Lesson 2: Dashboard Basics](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677231493-lesson-2-dashboard-basics) - The second lesson explains all the key things you can do on the Chatwoot dashboard to effectively communicate with your customers.
- [Lesson 3 (a): Mastering core features](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677235281-lesson-3-a-mastering-core-features) - The first part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication.
- [Lesson 3 (b): Mastering core features](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677237449-lesson-3-b-mastering-core-features) - The second part of the third lesson explains the core features of Chatwoot. How to find and use them effectively for smooth customer communication.
- [Lesson 4: Complete your customer engagement suite](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677238266-lesson-4-complete-your-customer-engagement-suite) - The fourth lesson explains how to select and add the best channels in Chatwoot to have a whole customer engagement arsenal.
- [Creating a Chatwoot Account](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677242820-create-your-chatwoot-account) - This guide will help you create your account on Chatwoot cloud or any self-hosted Chatwoot installations.
- [Adding Agents](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677482414-adding-agents) - This guide helps you bring your team members to Chatwoot as agents. Agents can view and reply to messages from your customers.
- [How to create saved reply templates 
with Canned Responses?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses) - This guide explains how you can use canned responses to save replies to frequently asked questions. This helps reduce an agent's response time.
- [How to create and use custom attributes?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677502327-how-to-create-and-use-custom-attributes) - Custom attributes let you track custom info about a conversation or customer, like order history or sign up date. This guide explains how to set this up for your account.
- [How to use Automation?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677689800-how-to-use-automation) - This comprehensive guide explains how automation works in Chatwoot and how you can use it to maximize your team's efficiency.
- [How to setup a Facebook channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677778588-how-to-setup-a-facebook-channel) - Interact with your customers from Facebook. Follow these step-by-step instructions.
- [How to setup an Instagram channel (via Facebook login)?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677829420-how-to-setup-an-instagram-channel) - Interact with your customers from Instagram. Follow these step-by-step instructions.
- [How to setup a Twitter channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677831888-how-to-setup-a-twitter-channel) - With a Twitter inbox, you can manage both tweets mentioning you and your Twitter DMs from Chatwoot. Follow these steps to create a Twitter inbox in Chatwoot.
- [How to setup a WhatsApp channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677832735-how-to-setup-a-whats_app-channel) - You can connect your WhatsApp business account to Chatwoot using three API providers. This guide gives detailed steps.
- [How to setup a Telegram channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677838569-how-to-setup-a-telegram-channel) - Interact with your customers from Telegram. Follow this step-by-step guide.
- [How to setup a Line channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677838977-how-to-setup-a-line-channel) - Interact with your customers from Line. Follow these step-by-step instructions.
- [How to create an API channel inbox?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677839703-how-to-create-an-api-channel-inbox) - Integrate with API channel and start engaging your customers.
- [How to setup an Email channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677843043-how-to-setup-an-email-channel) - Follow step-by-step instructions for creating an email inbox & configuring settings for Gmail and Microsoft users. Get your inbox up & running today.
- [How to setup an SMS channel?](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677846958-how-to-setup-an-sms-channel) - You can engage your contacts through SMS using two API providers in Chatwoot. This guide explains the steps in detail.
- [Other channels](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/en/categories/other-channels)
- [Website live chat](https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/en/categories/website-live-chat)
- [Product - Guidelines](https://www.chatwoot.com/hc/handbook/articles/1667587800-product-processes)
- [Best Practices](https://www.chatwoot.com/hc/handbook/articles/1676631499-best-practises)
- [Features FAQ](https://www.chatwoot.com/hc/handbook/articles/1680775423-features-faq)
- [How do push notifications work in Chatwoot?](https://www.chatwoot.com/hc/handbook/articles/1687935909-push-notification)
- [Speed up your local development workflow with Make](https://www.chatwoot.com/hc/handbook/articles/1689329439-local-development)
- [Account Suspension & Restoration](https://www.chatwoot.com/hc/handbook/articles/1702345934-account-suspension)
- [Runbooks](https://www.chatwoot.com/hc/handbook/articles/1708343201-runbooks)
- [Reporting scams to Chatwoot](https://www.chatwoot.com/hc/handbook/articles/1709840899-reporting-scams-and-investigations)
- [Translation Guidelines](https://www.chatwoot.com/hc/handbook/articles/1710791123-translation-guidelines)
- [Backend Guidelines](https://www.chatwoot.com/hc/handbook/articles/1743728412-backend-guidelines)
- [Brand Guidelines](https://www.chatwoot.com/hc/handbook/articles/brand-guidelines-4)
- [Chatwoot's Marketing Playbook](https://www.chatwoot.com/hc/handbook/articles/chatwoot-s-marketing-playbook-40)
- [Communication](https://www.chatwoot.com/hc/handbook/articles/communication-23)
- [Developing Enterprise Edition Features](https://www.chatwoot.com/hc/handbook/articles/developing-enterprise-edition-features-38)
- [Engineering FAQ](https://www.chatwoot.com/hc/handbook/articles/engineering-faq-1)
- [Frontend Guidelines](https://www.chatwoot.com/hc/handbook/articles/frontend-guidelines-30)
- [Guidelines](https://www.chatwoot.com/hc/handbook/articles/guidelines-26)
- [[Guidelines] Taking product screenshots/screencasts](https://www.chatwoot.com/hc/handbook/articles/guidelines-taking-product-screenshots-screencasts-21)
- [History of Chatwoot](https://www.chatwoot.com/hc/handbook/articles/history-of-chatwoot-39)
- [How to add blog posts to Chatwoot?](https://www.chatwoot.com/hc/handbook/articles/how-to-add-blog-posts-to-chatwoot-51)
- [Investors](https://www.chatwoot.com/hc/handbook/articles/investors-27)
- [Triaging an issue - Labels, Weights](https://www.chatwoot.com/hc/handbook/articles/issue-triage-29)
- [Pull Request Guidelines](https://www.chatwoot.com/hc/handbook/articles/pull-request-guidelines-32)
- [Release Process](https://www.chatwoot.com/hc/handbook/articles/release-process-33)
- [Scheduled maintenance](https://www.chatwoot.com/hc/handbook/articles/scheduled-maintenance-41)
- [Swagger Documentation](https://www.chatwoot.com/hc/handbook/articles/swagger-documentation-31)
- [Handbook](https://www.chatwoot.com/hc/handbook/en)
- [Company](https://www.chatwoot.com/hc/handbook/en/categories/company) - Articles about the company
- [Culture](https://www.chatwoot.com/hc/handbook/en/categories/culture) - Articles about culture
- [Design](https://www.chatwoot.com/hc/handbook/en/categories/design) - Articles about Design
- [Engineering](https://www.chatwoot.com/hc/handbook/en/categories/engineering) - Articles on engineering practices at Chatwoot.
- [Enterprise Edition](https://www.chatwoot.com/hc/handbook/en/categories/enterprise-edition) - Articles about Enterprise Edition
- [Marketing](https://www.chatwoot.com/hc/handbook/en/categories/marketing) - Articles about marketing practices at Chatwoot.
- [Processes](https://www.chatwoot.com/hc/handbook/en/categories/processes) - The details of the process we follow in Chatwoot.
- [Help Center](https://www.chatwoot.com/help-center) - Find answers on Chatwoot Help Center. Read product documentation, self-hosted installation guides, API developer docs, and more.
- [Mobile Apps](https://www.chatwoot.com/mobile-apps) - Never miss a customer conversation. Download the Chatwoot mobile app for iOS and Android to manage support from anywhere.
- [Pricing](https://www.chatwoot.com/pricing) - Pricing that scales with your team. Start free, upgrade when you need more. No hidden fees.
- [Privacy Policy](https://www.chatwoot.com/privacy-policy) - This privacy policy applies to all visitors and users of the `chatwoot.com` hosted services and websites. Please read this Privacy Policy carefully.
- [Security](https://www.chatwoot.com/security) - Chatwoot is SOC 2 Type II compliant. Learn about our security practices, data encryption, infrastructure security, and how we protect your customer data.
- [Customer Service](https://www.chatwoot.com/tags/customer-service) - A good customer service framework can help your customers in the short-run, and your business over time. So what's the key to making customer service great? We've got some helpful tips from the folks at Chatwoot.
- [Do more with Chatwoot](https://www.chatwoot.com/tags/do-more-with-chatwoot) - Learn how to make the most out of your Chatwoot account. Read about our best features, inspiring use cases, and how we recommend clubbing features together for getting more done, with less effort.
- [Engineering](https://www.chatwoot.com/tags/engineering) - We're always experimenting with new features and complex solutions, as well as improving our existing offerings. Read about how we do it, directly from Chatwoot engineers.
- [Open-source](https://www.chatwoot.com/tags/open-source) - We are built on open-source and contribute regularly to the community. Our articles cover stories, principles, nuances, and much more about the open-source community and our journey through it.
- [Woot Journals](https://www.chatwoot.com/tags/woot-journals) - Building Chatwoot is exciting for all of us. So, whenever we figure out something new, achieve a milestone, improve our processes, or do something nice behind-the-scenes, we like to write all about it.
- [Team - Meet the people behind Chatwoot](https://www.chatwoot.com/team) - The Chatwoot team is a remote-first group of product and CX enthusiasts building the world's leading open-source customer engagement platform.
- [Terms of Service](https://www.chatwoot.com/terms-of-service) - Read about the terms & conditions for using Chatwoot. These terms apply to all of our Cloud and Self-Hosted plans.
- [Canned Responses Library by Chatwoot](https://www.chatwoot.com/tools/canned-responses-library) - The canned response library is a helpful resource for the support team. It saves time and provides personalized support to customers. These pre-written responses are customizable to fit the company's and customers' needs, ensuring on-brand and relevant replies.

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