# CSM \- Customer Service Manager Magazine: The Magazine for Customer Service Managers \& Professionals

> CSM Magazine \- Resource for Customer Service Managers \& Professionals \- improve your customer service, free customer service articles and advice\.

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## Pages
- [Workforce Management \(WFM\)](https://customerservicemanager.com/workforce-management/)
- [Recruitment Software](https://customerservicemanager.com/recruitment-software/)
- [Payment Solutions](https://customerservicemanager.com/payment-solutions/)
- [Past Events](https://customerservicemanager.com/past-events/)
- [Knowledge Management](https://customerservicemanager.com/knowledge-management/)

## Posts
- [Protecting Your Reputation Like It’s Your Most Valuable Asset](https://customerservicemanager.com/protecting-your-reputation-like-its-your-most-valuable-asset/): A business’ reputation among customers, employees, and business partners is key\. In this article, Jack Metallinos, founder of All Occasions Tents, reveals some surefire ways to maximize your business’ reputation\.\. 
- [Maximizing CX ROI in 2026: A Guide to Future\-Proofing Profit](https://customerservicemanager.com/maximizing-cx-roi-in-2026-a-guide-to-future-proofing-profit/): Business leaders are under increasing pressure to prove that every dollar spent on CX technology, personnel, and training translates directly to the bottom line\. Learn how to maximize CX ROI in 2026\.\.
- [Virgin Media O2 Leverages AI and Cross\-Skilling to Cut 1\.3 Million Call Transfers](https://customerservicemanager.com/virgin-media-o2-leverages-ai-and-cross-skilling-to-cut-1-3-million-call-transfers/): Virgin Media O2 has revealed that its ongoing digital transformation has eliminated 1\.3 million unnecessary call transfers over the past year, by integrating AI\-driven routing and a massive agent upskilling initiative\.\.
- [FirstComm Unveils AscendOne: A Converged UC, CC and AI Platform](https://customerservicemanager.com/firstcomm-unveils-ascendone-a-converged-uc-cc-and-ai-platform/): FirstComm has entered the next generation of business communications with the launch of AscendOne, a unified platform designed to bridge the gap between UC, CC and Artificial Intelligence \(AI\)\.\.
- [10 Human Skills That Drive Exceptional Customer Interactions](https://customerservicemanager.com/10-human-skills-that-drive-exceptional-customer-interactions/): In an era dominated by chatbots and AI\-driven support, it is easy to assume that technology is the sole future of customer service\. However, the most memorable customer experiences are almost always human\.\.

## Categories
- [Customer Service Articles](https://customerservicemanager.com/customer-service-articles/)
- [Knowledge Base](https://customerservicemanager.com/knowledge-base/)
- [Customer Service News](https://customerservicemanager.com/customer-service-news/)
- [Manager's Toolbox](https://customerservicemanager.com/management/)
- [Technology](https://customerservicemanager.com/customer-service-technology/)

## Tags
- [Contact Center](https://customerservicemanager.com/tag/contact-center/)
- [Call Center](https://customerservicemanager.com/tag/call-center/)
- [Customer Complaints](https://customerservicemanager.com/tag/customer-complaints/)
- [Customer Loyalty](https://customerservicemanager.com/tag/customer-loyalty/)
- [Artificial Intelligence \(AI\)](https://customerservicemanager.com/tag/artificial-intelligence-ai/)

## Optional
- [Sitemap index](https://customerservicemanager.com/sitemap_index.xml)