# Zowie

> The AI agent platform leading enterprises run in production. Build, orchestrate, and quality-control customer-facing AI agents across chat, email, and voice - at enterprise scale.

Zowie is used by brands like Monos, InPost, Decathlon, Payoneer, Booksy, and a leading insurer. It handles 100M+ customer conversations a year. Enterprises choose Zowie because it is the only platform that covers the full lifecycle: building agents, deploying them across channels, connecting them to other systems, and automatically scoring every interaction.

## Platform overview

- [Orchestrator](https://getzowie.com/orchestrator): Reads intent, assigns the right agent, adapts to channel, and logs every decision. The AI agent runtime that routes and executes - 91% first-try resolution, 120ms average assignment time.
- [Agent Studio](https://getzowie.com/agent-studio): The single environment where CX teams build every agent. Scripted Flows, interpreted Playbooks, and Knowledge RAG - all in one place, no engineering required for most tasks.

## Agent building blocks

- [Flows](https://getzowie.com/flows): Deterministic, compiled execution for processes that cannot go wrong - refunds, claims, identity verification. Every branch and action is defined up front; the agent cannot improvise.
- [Playbooks](https://getzowie.com/playbooks): Plain-language guidance the AI interprets per conversation. Write your process the way you'd brief a new hire; the agent follows it across every customer interaction without scripting every path.
- [Knowledge](https://getzowie.com/knowledge): Managed RAG pipeline with 98% answer accuracy. Connects to Zendesk, Salesforce, Kustomer, Freshdesk, Intercom, website content, and custom APIs. No fine-tuning required.

## Quality and observability

- [Supervisor](https://getzowie.com/supervisor): Evaluates every interaction - AI agents, human agents, and third-party systems - automatically in seconds. Custom scorecards, real-time issue detection, coaching workflows.
- [Traces](https://getzowie.com/traces): The complete reasoning chain behind every AI decision. Full audit trail: intent classification, agent assignment, knowledge retrieval, action execution - not just a transcript.
- [Tester](https://getzowie.com/tester): Regression testing for AI agents. Simulate real conversations, catch failures before customers do, run test suites before every release.

## Integrations

- [Agent Connect](https://getzowie.com/agent-connect): Connect in-house AI agents, third-party vendors, and human teams via REST API, A2A protocol, or SDKs. One operational fabric under every agent.

## Channels

- [Chat](https://getzowie.com/chat): AI chat agent that holds full conversations, takes action in connected systems, and hands off to humans with full context intact.
- [Email](https://getzowie.com/email): AI email agent that manages complete email threads, not just one-shot replies - reads history, takes action, resolves without human intervention.
- [Voice](https://getzowie.com/voice): AI voice agent that holds real conversations, takes action mid-call, and escalates with context when needed.

## Industries

- [Insurance](https://getzowie.com/insurance): AI agents for insurance carriers - claims, sales, renewals, appointments, and support. Built for regulated conversations with full audit trails. Live in six weeks.
- [Debt Collection](https://getzowie.com/debt-collection): AI agents for debt collection organisations - payment arrangements, disputes, proactive outreach, and portfolio servicing. Vulnerability detection built in. Full audit trails. Live in eight weeks.
- [Commerce](https://getzowie.com/commerce): AI agents for commerce brands - conversational shopping, orders, returns, loyalty outreach, and customer care. Across every channel, in every language.

## Deployment

Zowie runs as Cloud (fully managed), Private Cloud (your VPC, Zowie-managed), or On-prem (air-gapped available). All three options share the same codebase, features, and support. SOC 2, GDPR, HIPAA, EU AI Act, and DORA compliant.

## Pricing and next steps

- [Book a demo](https://getzowie.com/book-a-demo): Talk to the Zowie team about your use case.

## Customer stories

- [Total Wine gave every shopper a store expert. Conversion went up 4x](https://getzowie.com/testimonials/total-wine)
- [How MuchBetter flipped the AI switch - hitting 70% automation in just 7 days](https://getzowie.com/testimonials/muchbetter)
- [Happy Mammoth Proved AI Can Be Human](https://getzowie.com/testimonials/happy-mammoth)
- [How Monos scaled
customer service while
cutting costs by 75%](https://getzowie.com/testimonials/monos)
- [How Booksy transformed customer support with Zowie's AI - automating 70% of tickets and saving $600,000 annually](https://getzowie.com/testimonials/booksy)
- [How Decathlon generated +20% support driven revenue by improving customer service efficiency](https://getzowie.com/testimonials/decathlon)
- [How InPost Cut Phone Calls by 25% Overnight With Zowie](https://getzowie.com/testimonials/how-inpost-cut-phone-calls-by-25-overnight-with-zowie)
- [How AirHelp Replaced 3 Tools With Zowie and Cut Response Times by up to 50%](https://getzowie.com/testimonials/how-airhelp-replaced-3-tools-with-zowie-cut-response-time)

## Recent blog posts

- [Introducing Cowork: build your AI agent as a team](https://getzowie.com/blog/introducing-cowork)
- [23 Customer Service Tips From Zowie Experts to Make Your Team More Effective](https://getzowie.com/blog/customer-service-tips)
- [Why AI Voice Still Sounds Robotic And How We Fixed It](https://getzowie.com/blog/why-ai-voice-still-sounds-robotic)
- [No More Blackbox: Introducing the Refreshed AI Supervisor](https://getzowie.com/blog/no-more-blackbox-introducing-the-refreshed-ai-supervisor)
- [The Next-Gen Zowie Widget: The Future of AI-Powered Customer Communication is Here](https://getzowie.com/blog/the-next-gen-zowie-widget-the-future-of-ai-powered-customer-communication-is-here)
- [Inside Zowie's AI Architecture: Engineering the Future of Customer Support](https://getzowie.com/blog/inside-ai-architecture)
- [The end of clicks, the rise of conversations](https://getzowie.com/blog/the-end-of-clicks-the-rise-of-conversations)
- [The New Reasoning Engine: Major Quality and Reliability Upgrade to Zowie’s AI Agent](https://getzowie.com/blog/introducing-the-new-reasoning-engine)
- [How to marry a CX and CTO office](https://getzowie.com/blog/how-to-marry-a-cx-and-cto-office)
- [Decision Engine: Revolutionizing Process Automation with GenAI](https://getzowie.com/blog/decision-engine-revolutionizing-process-automation-with-genai)