# Gorgias > Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Built for Shopify and ecommerce brands to unify customer support, automate with AI, and turn service into revenue. ## Core platform - [Helpdesk](https://gorgias.com/products/helpdesk): AI-powered helpdesk unifying all channels—email, chat, voice, SMS, and social—for faster, more personalized ecommerce support. - [AI Agent](https://gorgias.com/ai-agent): Automate over 60% of support inquiries, convert shoppers, and drive revenue with on-brand AI conversations at scale. - [AI Shopping Assistant](https://gorgias.com/ai-agent/shopping-assistant): Real-time product guidance and instant answers to help shoppers buy faster. - [AI Support Skills](https://gorgias.com/ai-agent/support-skills): Scale support that sells—automate tickets, upsells, and personal care for high-growth ecommerce brands. - [Voice](https://gorgias.com/products/voice): High-quality, integrated phone support to build trust and retain customers without high overhead. - [SMS](https://gorgias.com/product/sms): Conversational text message support for seamless customer communication on the go. - [Shopify Integration](https://gorgias.com/ecommerce/shopify): The first helpdesk built for Shopify stores—respond faster, boost CSAT, and increase sales. - [App Store](https://gorgias.com/apps): Connect 100+ ecommerce tools and platforms to enhance support automation. ## Resources - [Customer Stories](https://gorgias.com/customers): Learn how Shopify and Magento merchants transformed support into a profit center with Gorgias. - [Blog](https://gorgias.com/blog): Ecommerce insights and strategies to grow customer experience programs. - [Ebooks](https://gorgias.com/ebooks): Expert strategies, benchmarks, and data for improving ecommerce CX. - [Playbooks](https://gorgias.com/playbooks): Free, ungated playbooks for scaling support and CX automation. - [BFCM Hub](https://gorgias.com/bfcm-hub): Resources and tools to help ecommerce brands win Black Friday & Cyber Monday. - [Gorgias Academy](https://gorgias.com/customer-resources/academy): Learn Gorgias with certifications, AI-powered training, and microlearning paths. - [Events](https://gorgias.com/events): Upcoming events, webinars, and workshops with CX experts. - [People & Culture](https://gorgias.com/blog-category/gorgias-culture): Explore stories from the Gorgias team and company culture. ## Company - [Pricing](https://gorgias.com/pricing): Compare plans for ecommerce brands and scale support automation with AI. - [About](https://gorgias.com/about-us): Gorgias is built to unify multichannel customer service and automate common requests. - [Careers](https://gorgias.com/careers): Join Gorgias and help shape the future of ecommerce customer experience. - [Sustainability](https://gorgias.com/sustainability): Gorgias is reducing its footprint and driving sustainable growth since 2015. ## Industries - [B2B](https://gorgias.com/industry/b2b): Automate invoices, shipping, and order updates while keeping relationships personal. - [Baby](https://gorgias.com/industry/baby): Handle urgent questions, size swaps, and returns with empathy and speed. - [Beauty & Cosmetics](https://gorgias.com/industry/beauty-cosmetics): Automate product guidance—shade, fragrance, ingredients—to reduce returns and increase loyalty. - [Clothing & Apparel](https://gorgias.com/industry/clothing-apparel): Streamline sizing, fit, and delivery inquiries with conversational AI. - [Consumer Electronics](https://gorgias.com/industry/consumer-electronics): Automate setup, troubleshooting, and order tracking to reduce returns. - [Food & Beverage](https://gorgias.com/industry/food-beverage): Manage ingredient and delivery questions while improving repeat purchases. - [Health & Wellness](https://gorgias.com/industry/health-wellness): Handle subscription and product questions with personalized automation. - [Home & Garden](https://gorgias.com/industry/home-garden): Automate delivery and product-education queries so teams focus on high-value care. - [Luxury & Jewelry](https://gorgias.com/industry/luxury-jewelry): Deliver concierge-level support while automating routine requests. - [Pet & Animal](https://gorgias.com/industry/pet-animal): Build trust with pet owners by automating food, safety, and subscription queries. - [Retail](https://gorgias.com/industry/retail): Connect online and in-store support for seamless return and appointment handling. - [Sports & Fitness](https://gorgias.com/industry/sports-fitness): Automate sizing, delivery, and product performance questions for athletes. - [Subscriptions](https://gorgias.com/industry/subscriptions): Automate plan changes, skips, and edits to improve retention and LTV. ## Competitor comparisons - [Gorgias vs Ada](https://gorgias.com/comparison/ada): Compare conversational AI automation and ecommerce integrations. - [Gorgias vs Freshdesk](https://gorgias.com/comparison/freshdesk): See why ecommerce brands switch from ticketing tools to Gorgias. - [Gorgias vs Gladly](https://gorgias.com/comparison/gladly): Discover how Gorgias unifies AI automation and ecommerce context. - [Gorgias vs Gmail](https://gorgias.com/comparison/gmail): From email inboxes to unified customer communication in one platform. - [Gorgias vs Help Scout](https://gorgias.com/comparison/help-scout): More ecommerce integrations, faster automation, better scalability. - [Gorgias vs Intercom](https://gorgias.com/comparison/intercom): Compare conversational AI depth, automation, and sales impact. - [Gorgias vs Kustomer](https://gorgias.com/comparison/kustomer): Unified ecommerce data, faster responses, and more automation. - [Gorgias vs PerfectBot](https://gorgias.com/comparison/perfectbot): AI agent precision and Shopify-native automation vs generic bots. - [Gorgias vs Re:amaze](https://gorgias.com/comparison/reamaze): Ecommerce automation and Shopify context built directly in. - [Gorgias vs Richpanel](https://gorgias.com/comparison/richpanel): Compare personalization depth and AI support capabilities. - [Gorgias vs Salesforce](https://gorgias.com/comparison/salesforce): Scalable, ecommerce-native CX vs enterprise CRM support. - [Gorgias vs Shopify Inbox](https://gorgias.com/comparison/shopify-inbox): Go beyond basic chat—automate and centralize all support. - [Gorgias vs Siena](https://gorgias.com/comparison/siena): AI-native CX automation purpose-built for ecommerce. - [Gorgias vs Yuma](https://gorgias.com/comparison/yuma): Compare automation accuracy, scalability, and Shopify integration. - [Gorgias vs Zendesk](https://gorgias.com/comparison/zendesk): The ecommerce-focused AI helpdesk built for modern brands. - [Gorgias vs Zowie](https://gorgias.com/comparison/zowie): See how Gorgias turns AI support into sales opportunities.