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# Nearshore Americas

Serving the Digital Supply Chain of the Americas

## Sitemaps

- [XML Sitemap](https://nearshoreamericas.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [NSAM Home NEWS - May 18](https://nearshoreamericas.com/) - Milei's Shock Therapy Puts Argentina on a Path of RecoveryA Domestic BPO Sees Plenty of Reasons to be Positive'The Labor is Here,' But Policy Needs to Support the CaribbeanNearshore Industry News, Analysis and Guidance News AnalysisCaribbean Ops Lead: Eight Keys to Navigating Through the TurbulenceMarvin Bartholomew, senior vice president of Caribbean operations at KM² Solutions
- [Nearshore Value Index 2023](https://nearshoreamericas.com/nearshore-value-index-2023/) - Nearshore Value Index 2023Where BPO and IT Investments Generate the Best ReturnsWhy a Value Lens is So Important for Location Evaluation Deciding where to invest in Latin America and the Caribbean is not an easy exercise, and in many ways, it shouldn’t be easy. Those who do their homework, who really dig to validate data
- [Nexus Illuminate Awards](https://nearshoreamericas.com/nexus-illuminate-awards/) - Nexus Illuminate AwardsSHOWCASING THE WINNERS OF NEARSHORE Every year, Nearshore Americas recognizes the very best of Nearshore services through its annual “Best of Nearshore – Nexus Illuminate Awards.” The awards are presented during our annual Nexus conference. The Latin America and Caribbean region continues to flourish in global business services. Our “Best of Nearshore” Awards
- [Nexus Illuminate Awards 2016](https://nearshoreamericas.com/nexus-illuminate-awards-2016/) - 2016 ILLUMINATE AWARD WINNERS The inaugural edition of the Nexus Illuminate Awards kicked off successfully in May at the annual Nexus conference in 2016. The six winners were celebrated for their outstanding achievements in raising quality and performance in the Nearshore IT/ BPO marketplace, nominated by members of our loyal audience, with the final decision
- [Nexus Illuminate Awards 2017](https://nearshoreamericas.com/nexus-illuminate-awards-2017/) - 2017 ILLUMINATE AWARD WINNERS Held in Mountain View, California, the second annual Nexus Illuminate Awards brought together some of the most influential industry leaders of the year, in celebration of their outstanding achievements in raising quality and performance in the Nearshore IT & BPO marketplace. These six winners were nominated by members of our loyal audience, with the
- [Nexus Illuminate Awards 2018](https://nearshoreamericas.com/nexus-illuminate-awards-2018/) - 2018 ILLUMINATE AWARD WINNERS Held in San Francisco, California, the third annual Nexus Illuminate Awards brought together some of the most influential industry leaders of the year, in celebration of their outstanding achievements in raising quality and performance in the Nearshore IT & BPO marketplace. These six winners were nominated by members of our loyal audience, with the
- [Nexus Illuminate Awards 2019](https://nearshoreamericas.com/nexus-illuminate-awards-2019/) - 2019 ILLUMINATE AWARD WINNERS Colombia was a big winner at this year’s Illuminate Awards at Nexus 2019, which acknowledge the work done in the nearshore space by executives, companies and countries in expanding the sector’s reach and consolidating markets as outsourcing destinations.
- [Nexus Illuminate Awards 2022](https://nearshoreamericas.com/nexus-illuminate-awards-2022/) - 2022 ILLUMINATE AWARD WINNERS The Nexus Illuminate Awards exist to honor the achievements of the people and the places that had a profoundly positive impact in the development of this industry. After more than two years of economic struggle at a global level, it makes more sense than ever to applaud those triumphs and celebrate
- [Nexus Illuminate Awards 2023](https://nearshoreamericas.com/nexus-illuminate-awards-2023/) - 2023 ILLUMINATE AWARD WINNERS The Nexus Illuminate Awards shine a spotlight on the best performing, most adaptable and innovative players in the Nearshore; those responsible for continuing to build a reputation that is slowly changing the pathways of business in the Americas. But they also recognize, in this particular year, the visionaries who keep betting
- [No Access](https://nearshoreamericas.com/no-access/)
- [Nearshore Americas Featured Events](https://nearshoreamericas.com/nearshore-americas-featured-events/) - Nearshore Americas Featured Events Nexus Miami Dates Announced: October 7-8th, 2026 The one “can’t miss” industry gathering of the year: Join us and see why Nexus, after 16 years, remains the most influential executive conference for partnering and investing in knowledge services in Latin America, the Caribbean and other global destinations. Click here for Nexus
- [Why Nearshore Americas?](https://nearshoreamericas.com/advertise-with-us/) - ADVERTISING AND SPONSORSHIP OPPORTUNITIES Engage with your target market and boost your brand by partnering with Nearshore Americas: The leading authority on services exports of Latin America and the Caribbean.
- [Our Purpose](https://nearshoreamericas.com/our-purpose/) - Nearshore Americas, established in 2009, stimulates engagement between customers, investors, service providers, regional and country-based investment agencies and other stakeholders in the “Nearshore” technology-services industry. Our foremost objective is to supply independent news and analysis as a 'publication of record' for the Nearshore industry. In our
- [Analysis](https://nearshoreamericas.com/analysis-news/)
- [Connect with Nearshore Americas](https://nearshoreamericas.com/contact_us/) - CONNECT WITH US Nearshore Americas, founded in 2009, is the leading resource for decision makers engaging in knowledge services sourcing and investment in Latin America, the Caribbean and Canada. OUR TEAM Kirk LaughlinFounder and Chief Analyst Kirk Laughlin founded Nearshore Americas in 2009, after working as a business journalist and media executive in the United
- [Nigeria Now: Executive Dinner in NYC](https://nearshoreamericas.com/nigeria-now-executive-dinner-in-nyc/) - Nov 6th, 2024 5pm - 8pmNigeria Now: Executive Dinner in NYCThere are relatively few moments when rising nations debut on the global stage, declaring readiness to engage in global IT and BPO services. Nigeria is such a case. Boasting the largest population of any country in Africa, Nigeria is putting significant energy and focus into
- [Africa's Young Upstart](https://nearshoreamericas.com/africas-young-upstart/) - Nigeria NowA rising nation builds momentum as a BPO hubOver the past decade, Nigeria has emerged as one of Africa’s top prospects for business.The country is the most populous in all of the African continent, with a population of more than 200 million, and the greater bulk of its inhabitants are young, motivated and energized.This
- [Look Nearshore](https://nearshoreamericas.com/look-nearshore/) - Take a Closer Look at NearshoreMany senior business leaders have only recently become aware of the rich software and IT talent pool Latin America has to offer. This pool is made up of tens-of-thousands of hard-working bilingual professionals. They live and work in over 18 countries in the region and are a key reason why
- [Nearshore Value Index 2024](https://nearshoreamericas.com/nearshore-value-index-2024/) - Nearshore Value Index 2024Where BPO and IT Investments Generate the Best ReturnsTech Readiness Drives Nearshore Value in 2024 The Nearshore Value Index (NVI) identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. This year, given that technology has reached a level of relevance not seen in
- [Resources](https://nearshoreamericas.com/resources/) - Panama’s bold vision Download Jamaica’s Digital Advantage Download Adapting to increased disruptions in the Offshore and Onshore models Download Deploying the Hard Benefits of Jamaica’s Abundant Soft Skills Download Building Software Engineering Capacity in Mexico Download Understanding How Latin America’s Becoming a Hub for High-Quality Tech Talent Download Why Top Brands are Outsourcing Their Digital
- [Masterclass](https://nearshoreamericas.com/masterclass/) - NEARSHORE AMERICAS’ OFFICIAL MASTERCLASS: Re-Invent + Re-ImagineBuilding a world-class Nearshore business requires a rock-solid business model supported by high-value intelligence and insight. Learn how to operate your IT/ custom software and digital business at a higher level applying key strategies aimed at re-inventing and re-imaging your core business. This special Masterclass is facilitated by the
- [Commentary](https://nearshoreamericas.com/commentary-news/)
- [2023 webinar special offer](https://nearshoreamericas.com/2023-webinar-special-offer/) - SPECIAL OFFER: Take the Lead by Owning the ConversationPartner with Nearshore Americas to co-host a lead-generation webinar Buy one webinar, get the second for 50% off (A savings of $3,500 USD)* Partner with Nearshore Americas and capture new contacts and new business by participating in a high-quality thought leadership discussion. Clients and partners in the
- [Video](https://nearshoreamericas.com/video-posts/) - Videos AnalysisVideoNexus 2024: Diagnosing the Nearshore ModelThe nearshoring model has been chugging along for decades now, and like any machine, it requires a checkup every now and then. Many questions arise among nearshore market players as the landscape twists and turns, challenging them to renew their sales pitches, business strategies or overall operating models. How
- [Dev test](https://nearshoreamericas.com/dev-test/) - Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic
- [Testimonials](https://nearshoreamericas.com/testimonials/) - TESTIMONIALS What Key Influencers and Market Movers Say About Nearshore Americas “Nearshore Americas has been a true partner to the investment promotion agency in El Salvador by covering the most important issues in the “Nearshore” services industry. They constantly keep in touch and are aware of trends that influence and drive this fast-growing sector in
- [Stress-Testing Nearshore: Can Banks and Fintechs Better Leverage Latin America?](https://nearshoreamericas.com/stress-testing-nearshore-as-bfsi-goes-deeper-into-digital/) - BANKING, FINANCE AND FINTECH VIP DINNER NOVEMBER 17, 2022 5 PM – 8 PM Award-winning Black Barn Restaurant 19 E 26th St, New York, NY Register HereStress-Testing Nearshore:Why Banks and Fintechs Need to Take a Closer LookBFSI Needs More Digital and Analytical Capabilities: Why Nearshore Should be Part of the Solution One of the most
- [Stress-Testing Nearshore](https://nearshoreamericas.com/stress-testing-nearshore/) - BANKING, FINANCE AND FINTECH VIP DINNER NOVEMBER 17, 2022 5 PM – 8 PM Award-winning Black Barn Restaurant 19 E 26th St, New York, NY Stress-Testing Nearshore:Why Banks and Fintechs Need to Take a Closer LookBFSI Needs More Digital and Analytical Capabilities: Why Nearshore Should be Part of the Solution One of the most significant
- [nexus2022](https://nearshoreamericas.com/nexus2022/) - After a two-year absence, Nexus came back to address the state of the Nearshore industry in a new, though still volatile landscape. The changes caused by the Covid-19 pandemic, the acceleration of tech transformation and innovation, a crisis of talent supply in IT, high inflation and the possibility of a sharp economic downturn in the US made a
- [VIRTUAL REGISTRATION](https://nearshoreamericas.com/nexus-2022-virtual-registration/) - Nexus 2022 Virtual is the online streaming companion to the Nexus conference. Registration on this page permits attendees to obtain the live stream of the Nexus conference – including all presentations, panel discussions and special announcements. Upon making payment, registrants will receive further instructions.Schedule:Nexus 2022 Virtual Event – June 9, 2022: 8:45 am – 5
- [IN PERSON REGISTRATION](https://nearshoreamericas.com/nexus-2022-in-person-registration/) - Nexus 2022 is a face-to-face event experience featuring industry leading dialogue, thought-leadership, networking and exhibitions. Registration on this page permits attendees to attend all in-person activities connected with Nexus 2022.Schedule:Nexus Opening Night – June 8, 2022: 6pm – 8pm (location to be announced) Nexus Main Event – June 9, 2022: 8am – 6pm, Apella Events
- [COLOMBIA: A NEARSHORE POWERHOUSE](https://nearshoreamericas.com/colombia-a-nearshore-powerhouse/) - COLOMBIA: A NEARSHORE POWERHOUSE A crucial secret to Colombia’s enormous success in global outsourcing services has been the country’s diverse set of high-caliber digital destinations. Our special Nearshore Americas video series highlights three superstar locations. These segments are designed to provide on-the ground perspective on why Colombia has become such a powerful force in Nearshore
- [Resources_old](https://nearshoreamericas.com/resources__/) - Featured Resources Utilizing AI When Hiring Bilingual Agents Language assessments should not be subjective, but sometimes they are. If there are multiple people engaged in a hiring process, human bias can distort decision-making. The result is that a contact center might place bilingual agents in environments that are well beyond their abilities. Poor outcomes often
- [Guest Commentaries](https://nearshoreamericas.com/guest-commentaries/) - GUEST COMMENTARIES Craig DempseyCo-Founder & Managing Director | Biz Latin Hub Craig is the Managing Director and Co-Founder of the Biz Latin Hub Group. Craig holds a degree in Mechanical Engineering, with honours, a Master’s Degree in Project Management and various other diplomas covering logistics, personal management and government administration. Craig is also a military
- [NSAM Home NEWS - May 18 - AD TESTING](https://nearshoreamericas.com/nsam-home-news-may-18-ad-testing/) - The longstanding authority on digital innovation, built and delivered from Latin America and the Caribbean.
- [Shop](https://nearshoreamericas.com/shop/)
- [Investor Missions](https://nearshoreamericas.com/investor-missions/) - EXPERIENCE NEARSHORE FIRST-HAND:Participate in a Nearshore Americas Investor Mission Nearshore Americas has become – during the last 12 years – the go-to platform for outsourcing customers to learn about Nearshore services and create new business relationships. The Nearshore Americas Investor Mission is designed to accelerate these types of encounters by bringing groups of investors directly
- [Resources OLD](https://nearshoreamericas.com/resources-old/) - Resources Cognitive Computing: Machine Learning Finally Comes of AgeThis white paper, produced by Nearshore Delivery Solutions in collaboration with Nearshore Americas, provides an in-depth look at the achievable business value that cognitive computing can produce today. Download ReportResources Making The Most of Mexico’s Digital OpportunityCreated in collaboration with Mexico IT, this white paper covers the
- [NSAM Home NEWS](https://nearshoreamericas.com/nsam-home-test-news/) - The longstanding authority on digital innovation, built and delivered from Latin America and the Caribbean.
- [Cookie Policy](https://nearshoreamericas.com/cookie-policy/) - About this cookie policy This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data
- [Research and Advisory](https://nearshoreamericas.com/research-and-advisory/)
- [Sponsors](https://nearshoreamericas.com/sponsors/) - ​
- [Premium Reports](https://nearshoreamericas.com/all-premium-reports-old/)
- [Premium Reports](https://nearshoreamericas.com/all-premium-reports/) - Premium Reports ResourcesCognitive Computing: Machine Learning Finally Comes of AgeThis white paper, produced by Nearshore Delivery Solutions in collaboration with Nearshore Americas, provides an in-depth look at the achievable business value that cognitive computing can produce today. ResourcesCognitive Computing Inside a Global Enterprise: Seeing into the FutureCreated in collaboration with Nearshore Delivery Solutions, this 10-page
- [Sponsored Content](https://nearshoreamericas.com/sponsored-content/) - Sponsored Content Sponsored ContentBuilding Trust: Poor Quality Data a Silent Enterprise RiskFor all the talk of innovation and analytics, most business decisions still come down to trust. Can we trust what the numbers are telling us? Can we trust that our systems are secure? Can we trust the data? In many companies, the honest answer
- [Sponsored Content OLD](https://nearshoreamericas.com/sponsored-content-old/)
- [Commentary OLD](https://nearshoreamericas.com/commentary-news-old/)
- [Analysis OLD](https://nearshoreamericas.com/analysis-news-old/)
- [NSAM Home](https://nearshoreamericas.com/nsa-home/) - The longstanding authority on digital innovation, built and delivered from Latin America and the Caribbean.
- [Navigate the Nearshore With Confidence](https://nearshoreamericas.com/gateway-to-the-nearshore-consulting/) - We help companies build successful entry and partnership strategies in Latin America and the Caribbean. Capitalizing on the advantages offered in Latin America and the Caribbean is often a complex undertaking. We can help reduce the level of complexity while guiding your organization toward a rational, sustainable path into the region. Whether working with a
- [Monterrey](https://nearshoreamericas.com/mexicos-states-of-innovation/monterrey/)
- [Queretaro](https://nearshoreamericas.com/mexicos-states-of-innovation/queretaro/)
- [Mexico](https://nearshoreamericas.com/mexicos-states-of-innovation/mexico-city/)
- [Guadalajara](https://nearshoreamericas.com/mexicos-states-of-innovation/guadalajara/)
- [Mexico's States of innovation](https://nearshoreamericas.com/mexicos-states-of-innovation/)
- [Aguascalientes](https://nearshoreamericas.com/mexico-rising-states-documentary/aguascalientes/)
- [Meridayucatan](https://nearshoreamericas.com/mexico-rising-states-documentary/meridayucatan/)
- [Mexico Rising States Documentary](https://nearshoreamericas.com/mexico-rising-states-documentary/)
- [Bajacalifornia](https://nearshoreamericas.com/mexico-rising-states-documentary/bajacalifornia/)
- [Authors page](https://nearshoreamericas.com/authors-page/) - This is Authors page template which you can use to automatically display your website users (authors). It can use all of available page layouts.

## News

- [Nexus 2023 Keynote: 'For AI, We're All In on Day One'](https://nearshoreamericas.com/nexus-2023-keynote-for-ai-were-all-in-on-day-one/) - Nexus 2023 keynoter Richie Etwaru provides a hopeful yet sober vision for the Nearshore's future, in which AI could play a protagonic role.
- [Nexus 2023: Debating the Next Frontier of CX Delivery](https://nearshoreamericas.com/nexus-2023-debating-the-next-frontier-of-cx-delivery/) - CX providers keep trying to balance attempts at offering the best value for their clients while remaining nimble and creative enough to be adaptable in the industry’s ever-changing terrain. Though the relationship between CX vendors and the Nearshore has been going for long, there are business opportunities which remain unexplored. At Nexus 2023, a group
- [SEC Takes Aim at Cyberattacks with New Disclosure Rule for Businesses](https://nearshoreamericas.com/sec-takes-aim-at-cyberattacks-with-new-disclosure-rule-for-businesses/) - The Securities and Exchange Comission proposed a new rule which would force publicly traded companies to disclose cyberattacks within four business days.
- [AI-Skeptic CX Firm Horatio Expands to Colombia](https://nearshoreamericas.com/ai-skeptic-cx-firm-horatio-expands-to-colombia/) - American CX provider Horatio, known for its anti-automation stand in regards to customer service, recently landed in Colombia.
- [India's Top Tech Firms Face a Hiring Crunch](https://nearshoreamericas.com/indias-top-tech-firms-face-a-hiring-crunch/) - The top tech firms in India, like TCS and Infosys, are facing a hiring crunch which might lead to 40% less onboardings this fiscal year.
- [Breakdown: Why São Paulo Should Not be Your First Choice for Tech Services](https://nearshoreamericas.com/breakdown-why-sao-paulo-should-not-be-your-first-choice-for-tech-services/) - São Paulo is Brazil's top tech city, but its popularity has made it quite expensive. Is it time to look for alternatives among smaller geos?
- [What’s Behind the Tech Awakening in Central America?](https://nearshoreamericas.com/whats-behind-the-tech-awakening-in-central-america/) - There's a digital awakening taking place in Central America, and US companies seem to be noticing. What's behind the region's IT growth?
- [Unlocking Aguascalientes: Your Ultimate Choice for Technology Investment](https://nearshoreamericas.com/unlocking-aguascalientes-your-ultimate-choice-for-foreign-technology-investment/) - Aguascalientes is growing into one of Mexico's emerging tech hubs thanks to its affordability and wealth of skillful talent, among other things.
- [Bogota's El Dorado is South America's Busiest Airport](https://nearshoreamericas.com/bogotas-el-dorado-is-south-americas-busiest-airport/) - El Dorado International Airport was ranked as the businest airpot in all of South America during the month of August.
- [HatchWorks Launches Two Delivery Centers in Colombia](https://nearshoreamericas.com/hatchworks-launches-two-delivery-centers-in-colombia/) - American software development firm Hatchworks expanded operations to the Colombian cities of Bogota and Medellin
- [Nicaragua Considers Adopting Russian Payments System](https://nearshoreamericas.com/nicaragua-considers-adopting-russian-payments-system/) - Nicaragua is giving thought to the adoption of Russian cards for international payments to circumvent sanctions imposed by the US.
- [Rent Prices in Argentina Soar 90% in Seven Months](https://nearshoreamericas.com/rent-prices-in-argentina-soar-90-in-seven-months/) - Rental prices in Argentina are soaring. The country registered steep price hikes in its residential market, with numbers not seen in over 10 year.
- [Widening Skills Gap and AI Leaps Put Philippines BPO Industry at a Crossroads](https://nearshoreamericas.com/widening-skills-gap-and-ai-leaps-put-philippines-bpo-industry-at-a-crossroads/) - The BPO industry in the Philippines is facing a major challenge, as the skills of its workforce dwindles and AI is taking hold of several of its main services.
- [Sysco Sets Up Global Support Center in Costa Rica](https://nearshoreamericas.com/sysco-sets-up-global-support-center-in-costa-rica/) - Food company Sysco installed a global support center in the Costa Rican city of Heredia, consolidating its pressence in the country.
- [Acid Labs Lands in Mexico with $1.2 Million Investment](https://nearshoreamericas.com/acid-labs-lands-in-mexico-with-1-2-million-investment/) - Chilean IT vendor Acid Labs landed in Mexico City, where it will launch its Mexican operations while it considers expansion to other cities in the country.
- [Teleperformance Is Making Larger Bets on India](https://nearshoreamericas.com/teleperformance-is-making-larger-bets-on-india/) - Teleperformance has made it clear that it will bet big in India, where it plans to hire 60,000 people over the next couple years.
- [Engineers Sitting on the Bench? Here are Five Steps to Better Utilization](https://nearshoreamericas.com/engineers-sitting-on-the-bench-here-are-five-steps-to-better-utilization/) - A downturn in the amount and duration of IT projects coming from the US has left many Nearshore software engineers on the bench. What can be done with them?
- [A Look at How Automation Can Power the Healthcare Industry’s Future](https://nearshoreamericas.com/a-look-at-how-automation-can-power-the-healthcare-industrys-future/) - Automation can power the future of the healthcare industry, allowing staff to focus on more relevant tasks and make better use of data.
- [Accenture Opens Three Tech Centers in Yucatan](https://nearshoreamericas.com/accenture-opens-three-tech-centers-in-yucatan/) - Accenture landed in Yucatán, opening technology centers in three of the states cities. The centers represent a US$4 million investment.
- [StartupBootcamp to Invest $3.5 Million in Salvadoran Startups](https://nearshoreamericas.com/startupbootcamp-to-invest-3-5-million-in-salvadoran-startups/) - Business accelerator StartupBootcamp landed in El Salvador in search of local companies pushing to solve problems that ail their communities.
- [73% of US Companies Struggle to Entice Workers Back to the Office](https://nearshoreamericas.com/73-of-us-companies-struggle-to-entice-workers-back-to-the-office/) - HR managers in the US are having a lot of trouble bringing workers back into the office, a phenomenon which is affecting access to talent and productivity.
- [INFOGRAPHIC: The Nearshore → US Talent Pipeline](https://nearshoreamericas.com/infographic-the-nearshore-→-us-talent-pipeline/) - The flow of talent between the Nearshore and the US has been steady for several years. The story is told by the number of migrant visas issued from the US.
- [When Bribery Comes Knocking in LATAM, Do You Have a Compliant Answer?](https://nearshoreamericas.com/when-bribery-comes-knocking-in-latam-do-you-have-a-compliant-answer/) - Nearshore providers and foreign investors tend to forget that compliance and corruption are matters that concern private actors too.
- [Q&A: ESG, M&As and the Near-Future of TELUS International](https://nearshoreamericas.com/qa-esg-ma-and-the-near-future-of-telus-international/) - Nearshore Americas spoke with José-Luis García, recently appointed COO at TELUS International, about the plans for the company near-term.
- [US Senators Warn Biden: Help LATAM or They'll Turn to China](https://nearshoreamericas.com/us-senators-warn-biden-help-latam-or-theyll-turn-to-china/) - A host of Senators in the US warned the White House about the relationship between China and Latin America, which grows tighter fast.
- [Evertec Acquires Brazilian Developer Sinqia](https://nearshoreamericas.com/evertec-acquires-brazilian-developer-sinqia/) - Puerto Rican fintech firm Evertec just purchased Sinqia, a Brazilian software developer that has been working with local banks for several years.
- [Miami Housing Crisis Drives Out Residents, But LATAM Migrants Keep Coming In](https://nearshoreamericas.com/miami-housing-crisis-drives-out-residents-but-latam-migrants-keep-coming-in/) - The housing crisis in Miami is driving residents away from the city, while Latin American migrants keep arriving to the state.
- [EU to Invest $50 Billion in LATAM & Caribbean Through 2027](https://nearshoreamericas.com/eu-to-invest-50-billion-in-latam-caribbean-through-2027/) - The EU pledged to make strong investments in Latin America in the Caribbean in an attempt to help the region's develpment and growth.
- [Warburg Pincus Closes in on Everise Acquisition: Report](https://nearshoreamericas.com/warburg-pincus-closes-in-on-everise-acquisition-report/) - Media reports point to the imminent acquisition of BPO provider Everise by private equity firm Warburg Pincus
- [AI Adoption in Mexico: A Challenge for Businesses](https://nearshoreamericas.com/ai-adoption-in-mexico-a-challenge-for-businesses/) - Businesses in Mexico are having trouble finding the people necessary for their AI deployment and adoption plans.
- [Sequential Tech Expands to El Salvador](https://nearshoreamericas.com/sequential-tech-expands-to-el-salvador/) - Sequential Tech made its move into El Salvador, where the company set up a call center in one of the country's FTZs, expecting to create 70 jobs.
- [Employees Want to Work Remotely, But Bosses Won't Budge](https://nearshoreamericas.com/employees-want-to-work-remotely-but-bosses-wont-budge/) - While most employees wish to work remotely, their bosses keep pushing for a return to the office.
- [Aptiv Launches Tech Center in Monterrey, its Third in Mexico](https://nearshoreamericas.com/aptiv-launches-tech-center-in-monterrey-its-third-in-mexico/) - Irish auto company Aptiv opened a new tech center in the city of Monterrey. This is company's third tech center in Mexico.
- [Barbados Will Upgrade Grantley Adams Airport with $147 Million Investment](https://nearshoreamericas.com/barbados-will-upgrade-grantley-adams-airport-with-147-million-investment/) - The government of Barbados, in tandem with the UAE, will invest millions to upgrade the facilities of the country's main airport.
- [São Paulo Holds LATAM’S Largest Tech Talent Pool: CBRE](https://nearshoreamericas.com/sao-paulo-holds-latams-largest-tech-talent-pool-cbre/) - Brazil stands atop the mountain of Latin American tech talent, according to a recent survey by market analysis firm CBRE.
- [GlobalLogic Bags Irish Engineering Firm Sidero](https://nearshoreamericas.com/globallogic-bags-irish-engineering-firm-sidero/) - BPO provider GlobalLogic has acquired Sidero, an Irish vendor of tech services with an specialization within the telecom sector.
- [Minimum Wages Set for a Climb in LATAM](https://nearshoreamericas.com/minimum-wages-set-for-a-climb-in-latam/) - Minimum wages are expected to rise in some Latin American countries where household income has been hit hard by inflation.
- [Automation VS Customer Experience: The Case of Amazon Go](https://nearshoreamericas.com/automation-vs-customer-experience-the-case-of-amazon-go/) - Although several retail businesses are moving towards automation, the results usually clash with the quality of customer experience.
- [Q&A: Looking Back at SoftServe’s First Year in Mexico](https://nearshoreamericas.com/qa-looking-back-at-softserves-first-year-in-mexico/) - SoftServe's celebrating a year of operations in Mexico. How has a Ukrainian company fared in the country, in a context of global economic turnmoil?
- [Killing the Hype: Most Customers Don’t Use CX Chatbots](https://nearshoreamericas.com/killing-the-hype-most-customers-dont-use-cx-chatbots/) - In spite of the hype around chatbots in CX, the truth is that a very small portion of consumers rarely use them for customer service.
- [Canada Opens its Doors to Laid-Off H-1B Workers](https://nearshoreamericas.com/canada-opens-its-doors-to-laid-off-h-1b-workers/) - Laid-off tech talent who held H-1B visas that allowed them to work in the US will now get a shot at moving to Canada to work for the local tech industry.
- [Q&A: What’s Cooking Between Austin and Monterrey?](https://nearshoreamericas.com/qa-whats-cooking-between-austin-and-monterrey/) - Tech Ranch Founder and CEO, Kevin Koym, spoke with NSAM about the business relationship that keeps developing between the cities of Monterrey and Austin.
- [Nearshoring and Geopolitical Risk: A Strategic Analysis](https://nearshoreamericas.com/nearshoring-and-geopolitical-risk-a-strategic-analysis/) - A throrough assessment of geopolitical risk of any investment location is necessary for any nearshoring or reshoring opperation.
- [Microsoft Opens LATAM'S First AI Lab in Uruguay](https://nearshoreamericas.com/microsoft-opens-latams-first-ai-lab-in-uruguay/) - Microsoft opened an open AI lab in Uruguay. The lab is the first of its kind in Latin America, and its resources will be available for all businesses in the area.
- [Jamaican Dollar Finally Begins Road to Stability](https://nearshoreamericas.com/jamaican-dollar-finally-begins-road-to-stability/) - The Jamaican dollar (JDM) managed to achieve stability in the currency markets after a spell of depreciations.
- [Experian Will Increase Costa Rican Headcount by 250](https://nearshoreamericas.com/experian-will-increase-costa-rican-headcount-by-250/) - Experian will expand its opperations in Costa Rica by hiring 250 CX agents in the country by the end of this year.
- [Mexico Achieves Internet Coverage for 80% of its Residents](https://nearshoreamericas.com/mexico-achieves-internet-coverage-for-80-of-its-residents/) - Internet coverage in Mexico has reached 80% of local residents, according to the latest data released by the country's statistics organization.
- [Sutherland Ponders Suneratech Acquisition: Report](https://nearshoreamericas.com/sutherland-ponders-suneratech-acquisition-report/) - Sutherland is pondering the acquisition of Indian automation solutions vendor Suneratech, a move that would add to its portfolio of IT solutions.
- [Special Report: Introducing the Nearshore Value Index (NVI)](https://nearshoreamericas.com/special-report-introducing-the-nearshore-value-index-nvi/) - Nearshore Americas is proud to present its Nearshore Value Index (NVI), a tool meant to help investors questing for the Nearshore's best value propositions.
- [The Technical Edge: How AI Assistants Help Agents Deliver Personalized CX](https://nearshoreamericas.com/the-technical-edge-how-ai-assistants-help-agents-deliver-personalized-cx/) - Generative AI tools can be used to improve the experience of customer care and attention even further, allowing agents to handle more relevant matters.
- [US Programmers Already Make Major Use of AI: Study](https://nearshoreamericas.com/us-programmers-already-make-major-use-of-ai-study/) - A good deal of programmers and software engineers in the US are already leveraging AI tools available to improve their productivity.
- [Mexican Peso Hits 7 Year High Against USD](https://nearshoreamericas.com/mexican-peso-hits-7-year-high-against-usd/) - The Mexican peso achieved a 7-year high in the currency markets, hitting a value against the USD that hasn't been seen since December of 2015.
- [Sagility Opents Its Fifth Delivery Center in Jamaica](https://nearshoreamericas.com/sagility-opents-its-fifth-delivery-center-in-jamaica/) - Indian firm Sagility opened its fifth delivery center in Jamaica. The new delivery center is expected to be operational by the end of 2023.
- [Nexus 2023 Slideshow: Nearshore Transformation Hits New Highs](https://nearshoreamericas.com/nexus-2023-slideshow-nearshore-transformation-hits-new-highs/) - Nexus 2023 is in the books. The two-day event gathered under one roof some of the most innovative people, who discussed the future of the industry.
- [In Fear of Job Losses, LATAM Countries Begin Regulating AI](https://nearshoreamericas.com/in-fear-of-job-losses-latam-countries-begin-regulating-ai/) - Several Latin American governments have been pushing laws and policy to regulate the use of AI in their respective countries.
- [Teleperformance Strikes $185 Million Deal with Microsoft to Develop AI Tool for CX](https://nearshoreamericas.com/teleperformance-strikes-185-million-deal-with-microsoft-to-develop-ai-tool-for-cx/) - Teleperformance is teaming up with Microsoft to build and launch a generative AI tool that the company expects will have a huge impact on CX.
- [Ricoh Unveils Innovation Center in Costa Rica](https://nearshoreamericas.com/ricoh-unveils-innovation-center-in-costa-rica/) - Japanese IT vendor Ricoh opened an innovation center in the Costa Rican city of Heredia.
- [Google Brings IT Training Program to Chile; Aims to Benefit 3,500 Nationals](https://nearshoreamericas.com/google-brings-it-training-program-to-chile-aims-to-benefit-3500-nationals/) - Google will bring its IT training program to Chile, where it expects to benefit 3,500 Chileans with access to its upskilling and tech education tools.
- [Study: AI is Improving Worker Productivity Among Filipino BPOs](https://nearshoreamericas.com/study-ai-is-improving-worker-productivity-among-filipino-bpos/) - A study conducted by NBER in the Philippines showed that generative AI can improve the performance of call center workers, particularly less experienced ones.
- [Nexus 2023: AI Puts the Nearshore on the Brink of a Great Leap Forward](https://nearshoreamericas.com/nexus-2023-ai-puts-the-nearshore-on-the-brink-of-a-great-leap-forward/) - AI is the great equalizer for the Nearshore and the rest of the world. At Nexus, experts addressed what the technology means for the region's future
- [Illuminate Awards 2023: Celebrating the Nearshore's Top Performers and Visionaries](https://nearshoreamericas.com/illuminate-awards-2023-celebrating-the-nearshores-top-performers-and-visionaries/) - NSAM is proud to present 2023's edition of the Nexus Illuminate Awards, a celebration of the best that the region has to offer to the world.
- [JetBlue Will Fly Twice a Day to Belize and St. Kitts](https://nearshoreamericas.com/jetblue-will-fly-twice-a-day-to-belize-and-st-kitts/) - JetBlue will open more routes to the Caribbean and Central America, with Belize and St. Kitts being the latest additions to its destinations portfolio.
- [White House Launches $500 Million Grant to Build Tech Hubs](https://nearshoreamericas.com/white-house-launches-500-million-grant-to-build-tech-hubs/) - The White House will provide a US$500 million grant to states willing to put in the time and the effort to become designated tech hubs.
- [Ukrainian IT Firm N-iX lands in Medellin](https://nearshoreamericas.com/ukrainian-it-firm-n-ix-lands-in-medellin/) - Ukrainian IT firm N-iX landed in Latin America, setting its first delivery center in the region in the Colombian city of Medellín.
- [Fibre Broadband Use Achieves Record Jump in LATAM](https://nearshoreamericas.com/fibre-broadband-use-achieves-record-jump-in-latam/) - The use of fibre optic broadband achieved a record-setting 24% jump in Latin America during 2022, according to an FBA report.
- [Cloud Computing at the Edge of Emerging Markets](https://nearshoreamericas.com/cloud-computing-at-the-edge-of-emerging-markets/) - Cloud technology has become a transformative tool for many industries. Now, it opens the path for entrepreneurs in emerging markets to compete globally.
- [Q&A: The Development Lifecycle of an IT University in Mexico](https://nearshoreamericas.com/qa-the-development-lifecycle-of-an-it-university-in-mexico/) - Why would an IT provider build its own university? What's the paperwork involved? How are they performing? NSAM spoke to Ksquare Group to find out.
- [Huawei Will Award LATAM Partners Who Push for Tech Transformation](https://nearshoreamericas.com/huawei-will-award-latam-partners-who-push-for-tech-transformation/) - Huawei is growing its business partnership program in Latin America by leaps and bounds. The Chinese ICT giant set aside US$40 million which will be used to incentivize Latin American business partners that are creating digital transformation infrastructure. Huawei shared the news during a regional technology conference in Sao Paulo, where the company stated that
- [Demand Among SMEs Is Fueling IT Boom in Queretaro](https://nearshoreamericas.com/demand-among-smes-is-fueling-it-boom-in-queretaro/) - The tech industry in Queretaro is expected to keep up with its fantastic growth in 2023, thanks in great part to demand coming from local SMEs.
- [Claro to Invest $600 Million in Ecuador](https://nearshoreamericas.com/claro-to-invest-600-million-in-ecuador/) - Claro is ramping up capital expenditure in Ecuador with a fresh US$600 million investment aimed at strengthening network capacity and accelerating 5G rollout.
- [Mercado Libre Earmarks $3.4 Billion for Argentina](https://nearshoreamericas.com/mercado-libre-earmarks-3-4-billion-for-argentina/) - Mercado Libre has announced a US$3.4 billion investment in Argentina, alongside plans to hire 1,900 employees by the end of this year.
- [Latam's Quality of Life May Be Improving, But Deep Flaws Remain](https://nearshoreamericas.com/latams-quality-of-life-may-be-improving-but-deep-flaws-remain/) - Latin America is making measurable gains in quality of life, with Puerto Rico and Uruguay emerging as regional leaders in Numbeo’s latest index.
- [Caribbean Ops Lead: Eight Keys to Navigating Through the Turbulence](https://nearshoreamericas.com/caribbean-ops-lead-8-keys-to-navigating-through-the-turbulence/) - Marvin Bartholomew, senior vice president of Caribbean operations at KM² Solutions in St. Lucia, recently spoke with Nearshore Americas to detail how the operations world is shifting in the Caribbean, and where things may be heading next. Bartholomew has worked at KM² for nearly 20 years, with 14 years spent as site director before being
- [Telus Confirms Data Breach](https://nearshoreamericas.com/telus-confirms-data-breach/) - Canadian outsourcing firm TELUS Digital has confirmed that cybercriminals breached its network and accessed sensitive data.
- [Humand: A Better Way to Manage Remote Workers](https://nearshoreamericas.com/humand-a-better-way-to-manage-remote-workers/) - Startup Humand is wagering that the next generation of workplace software won’t be built for office workers, but for the billions of people whose jobs keep them away from a desk — a problem that often plagues the nearshoring industry. The company recently secured $66 million in a Series A funding round co-led by Goodwater
- [Philippines' Aggressive New Tax Burns BPOs](https://nearshoreamericas.com/philippines-aggressive-new-tax-burns-bpos/) - Foreign BPO companies in the Philippines are once again under pressure, with several local government agencies imposing taxes on their operations.
- [Trump Presses Latin America to Curb China’s Influence](https://nearshoreamericas.com/trump-presses-latin-america-to-curb-chinas-influence/) - U.S. President Donald Trump is intensifying pressure on Latin American nations to limit China’s strategic presence in the region.
- [India’s IT sector to Surpass $300 Billion Revenue](https://nearshoreamericas.com/indias-it-sector-to-surpass-300-billion-revenue/) - India’s IT services industry is on track to cross the $300-billion revenue mark, even as AI-driven disruption continues to slash the share prices of IT vendors.
- [Argentina's Uala raises $195 Million in Funding](https://nearshoreamericas.com/argentinas-uala-raises-195-million-in-funding/) - Argentine fintech Ualá has secured $195 million in a new equity funding round led by Germany’s Allianz X, taking the company’s valuation to $3.2 billion.
- [As H-1B Costs Soar, Some Clients Race Back to India](https://nearshoreamericas.com/as-h-1b-costs-soar-some-clients-race-back-to-india/) - With the sky-high H-1B visa fee nearly cutting off their access to foreign tech talent, American firms are shifting a chunk of their business operations to India under the guise of expansion.
- [High Rates of US Visa Rejection for Latam Visitors](https://nearshoreamericas.com/high-rates-of-us-visa-rejection-for-latam-visitors/) - Citizens of several LatAm countries face a high probability of having their U.S. visitor visa applications rejected, according to the U.S. Department of State.
- [Accenture Acquires Brazil’s Verum Partners](https://nearshoreamericas.com/accenture-acquires-brazils-verum-partners/) - Accenture will acquire Verum Partners, strengthening its tech capabilities in Latin America at a time when Brazil’s investment cycle is accelerating.
- [Unosquare's Humble Beginnings Pay Off in Next-Gen Succession](https://nearshoreamericas.com/unosquares-humble-beginnings-pay-off-in-next-gen-succession/) - Mike Barrett’s career story took an abrupt turn in 2009 when he found himself jobless and in debt, with no safety net, while scraping by to pay his mortgage and support four kids during one of the most difficult job markets in the 21st century. At 45 years old, he had been working in the
- [Nexus Video: The State of BPO in Africa](https://nearshoreamericas.com/nexus-video-the-state-of-bpo-in-africa/) - MIAMI — Outsourcing Global Founder and CEO Amal Hassan talks with Nearshore Americas Founder and Managing Director Kirk Laughlin about the state of the BPO industry in Africa. https://www.youtube.com/watch?v=h8xpTh3j2wk
- [Small Islands, Smart Strategy: Caribbean Rewrites Data Center Model](https://nearshoreamericas.com/small-islands-smart-strategy-caribbean-rewrites-data-center-model/) - Caribbean countries have long stored their data in foreign facilities, but that is beginning to change with the rise of artificial intelligence.
- [View from the Buyside: Five Ways Vendors Go Wrong](https://nearshoreamericas.com/view-from-the-buyside-five-ways-vendors-go-wrong/) - Between 2006 and the mid-2010s, finance and accounting functions at The Home Depot were transitioning from Atlanta to offshore providers in India, similar to many other large companies in the U.S. Work was initially split between two companies, but later consolidated under a one-company master services agreement. The transition occurred after the company had already
- [Island Nations Are Latam's Most Expensive: Study](https://nearshoreamericas.com/island-nations-are-latams-most-expensive-study/) - Island nations are the most expensive places in Latin America and the Caribbean, according to the 2026 Cost of Living Index published by Numbeo.
- [Minimum Wage Decision Ripples Across Colombian Economy](https://nearshoreamericas.com/minimum-wage-decision-ripples-across-colombian-economy/) - Colombia’s 2026 minimum wage increase has entered legal limbo after the Council of State temporarily suspended the government decree that set a 23.7% hike.
- [Fuel Shortage Paralyzes Waste Collection in Cuba](https://nearshoreamericas.com/fuel-shortage-paralyzes-waste-collection-in-cuba/) - A worsening fuel shortage is reportedly triggering a public sanitation crisis in Havana, as uncollected garbage piles up across neighborhoods and heightens pollution risks.
- [Costa Rica’s New President Declares Big Changes for Global Services](https://nearshoreamericas.com/costa-ricas-new-president-declares-big-changes-for-global-services/) - Costa Rica’s global services industry is awaiting the inauguration of Laura Fernández, as her incoming administration signals a series of policy changes
- [Uruguay Tops Regional Anti-Corruption Rankings](https://nearshoreamericas.com/uruguay-tops-regional-anti-corruption-rankings/) - Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 CPI.
- [Volvo Group Data Exposed in Conduent Cyberattack](https://nearshoreamericas.com/volvo-group-data-exposed-in-conduent-cyberattack/) - Volvo Group has reportedly discovered that its data at North American operations was compromised during a late-2024 cyberattack on its BPO partner, Conduent.
- [Costa Rica, Panama Top List of Expensive Tourist Locales](https://nearshoreamericas.com/costa-rica-panama-top-list-of-expensive-tourist-visits/) - Costa Rica is one of the most expensive tourist destinations in Latin America and the Caribbean, ranking second in average visitor spending
- [Remittance Flows Reach a Record High](https://nearshoreamericas.com/remittance-flows-reach-a-record-high/) - Remittance flows from the United States to Latin America and the Caribbean reached an all-time high of more than $158 billion in 2025
- [In the Age of AI, Cyberattack Risks Multiply](https://nearshoreamericas.com/in-the-age-of-ai-cyberattack-risks-multiply/) - With AI beginning to find widespread use across BPO and IT operations, companies are grappling with how to best face customer demands without running into regulatory or cybersecurity risks. Security and compliance experts for years have stated that security and speed can be mutually exclusive with the proper framework, but companies still fall victim to
- [PwC Spells Out How AI is Transforming Software](https://nearshoreamericas.com/pwc-spells-out-how-ai-is-transforming-software/) - AI has transformed the software industry like never before, according to a recent study by global accounting and consulting firm PwC.
- [Evertec Acquires Brazilian Rival Dimensa](https://nearshoreamericas.com/evertec-acquires-brazilian-rival-dimensa/) - Latin American fintech firm Evertec Inc has agreed to its Brazilian rival Dimensa S.A. for US$181 million.
- [Currencies of Chile, Brazil, Colombia and Mexico Rise against USD](https://nearshoreamericas.com/currencies-of-chile-brazil-colombia-and-mexico-rise-against-usd/) - Four Latin American currencies have strengthened against the U.S. dollar this year, supported by carry trades and mineral exports.
- [AI Adoption Triggers New Wave of Custom Software Spending](https://nearshoreamericas.com/ai-adoption-triggers-new-wave-of-custom-software-spending/) - After two years of sluggish growth, demand for custom software is finally showing signs of revival, driven by entrepreneurs’ push to adopt AI.
- [TCS to Invest $37 Million in Brazil’s Londrina](https://nearshoreamericas.com/tcs-to-invest-37-million-in-brazils-londrina/) - Tata Consultancy Services (TCS) has unveiled plans to invest $37 million to build a major delivery and innovation campus in Londrina, Brazil.
- [Philippines Bets $25 Million to Shield BPO Jobs From AI Disruption](https://nearshoreamericas.com/philippines-bets-25-million-to-shield-bpo-jobs-from-ai-disruption/) - The Philippines’ IT-BPM industry body has committed to investing at least US$25 million a year to future-proof a workforce in this AI era.
- [Housing prices surge across Latin America: Knight Frank](https://nearshoreamericas.com/housing-prices-surge-across-latin-america-knight-frank/) - Housing prices in several Latin American countries are rising faster than the global average, even as inflation continues to erode household purchasing power.
- [LatAm’s Super-rich Match GDP of Chile and Peru: Study](https://nearshoreamericas.com/latams-super-rich-match-gdp-of-chile-and-peru-study/) - The wealth of the super-rich in Latin America expanded at a pace 16 times faster than the region’s overall economic growth in 2025, according to Oxfam.
- [H1B Impact: Many Indian Tech Workers Return Home](https://nearshoreamericas.com/h1b-impact-many-indian-tech-workers-return-home/) - A growing number of Indian technology professionals working in the United States are returning home, following sweeping changes to the H-1B visa regime.
- [Demand for AI Solutions 'Rapidly Maturing' for Biggest IT Partners](https://nearshoreamericas.com/demand-for-ai-solutions-rapidly-maturing-for-biggest-it-partners/) - Tech spending is on the rise, and AI infrastructure is absorbing a large share of the investment. IT outsourcing firms are emerging as key beneficiaries.
- [In 'States of Emergency', How Companies Pay Dearly](https://nearshoreamericas.com/rights-vs-security-a-common-latam-topic/) - Amid gang violence in Guatemala, the country’s president has announced a state of emergency to quell unrest.
- [Firms Yet to Gain Returns on AI: PwC Survey](https://nearshoreamericas.com/firms-yet-to-gain-returns-on-ai-pwc-survey/) - Corporate investments in artificial intelligence are rising sharply, but most companies are yet to see meaningful payoffs.
- [UST Acquires Brazil's Fintech Tailwind](https://nearshoreamericas.com/ust-acquires-brazils-fintech-tailwind/) - UST has acquired fintech firm Tailwind, strengthening its access to banks across Latin America, where digital banking adoption has accelerated in recent years.
- [Nexus Video: Logistics and Manufacturing Get a Second Look](https://nearshoreamericas.com/nexus-video-logistics-and-manufacturing-get-a-second-look/) - MIAMI — Experts at Nexus Miami discuss how exactly the Western Hemisphere will be affected by the growing nearshoring industry, which is becoming increasingly popular on a year-over-year basis. The transitionial moment has launched a new conversation in the space — is uncertainty too much to overlook or do the opportunities outweight the potential negatives?
- [AI Disrupts Pricing Models for IT Providers](https://nearshoreamericas.com/ai-disrupts-pricing-models-for-it-providers/) - Indian IT vendors are reportedly struggling to price services contracts, with traditional billing models rapidly losing relevance in the AI era.
- [Finnish Firm Relex Expands Ops to Querétaro](https://nearshoreamericas.com/finnish-firm-relex-expands-ops-to-queretaro/) - Finnish software company Relex Solutions has expanded its operations into Mexico by opening a technology center in Querétaro.
- [Nexus Video: Debating the Next Chapter of Nearshore](https://nearshoreamericas.com/nexus-video-debating-the-next-chapter-of-nearshore/) - MIAMI — The next chapter will undoubtedly look different. Gone are the days of labor arbitrage and a new era utilizing artificial intelligence and more specialized employees has arrived. Check out this panel, moderated by Nearshore Americas Founder and Chief Analyst Kirk Laughlin, featuring Remoti CEO Pablo Miller, FPT Software Business Development Director for Latam
- [Costa Rica, Colombia Outshine Brazil, Mexico: Latest Figures](https://nearshoreamericas.com/costa-rica-colombia-outshine-brazil-mexico-latest-figures/) - Costa Rica and Colombia are increasing their presence in LatAm’s modern services exports, taking share from larger economies such as Brazil and Mexico.
- [Evalueserve Marks 25 Years in Chile](https://nearshoreamericas.com/evalueserve-marks-25-years-in-chile/) - KPO firm Evalueserve is celebrating 25 years in Chile, underscoring how a global company can thrive in the Andean nation’s competitive business landscape.
- [Ransomware Attackers Target Enterprises Adopting GenAI: Study](https://nearshoreamericas.com/ransomware-attackers-target-enterprises-adopting-genai-study/) - Latin America is facing the highest incidence of cyberattacks globally, as ransomware groups exploit enterprises integrating GenAI into their operations.
- [Nexus Video: The Age of CX Urgency](https://nearshoreamericas.com/nexus-video-the-age-of-cx-urgency/) - MIAMI — Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, moderates a panel at Nexus Miami on “the urgent customer” and how the need for agility is reshaping expectations. Ferreira is joined by Spectrum Brands Manager of Consumer Services Brad Meiller, Audible Director of Customer Service Operations Guy Jackson,
- [The 'Disruptive Reset' Fueling a Slide in BPO Valuations](https://nearshoreamericas.com/the-disruptive-reset-fueling-a-slide-in-bpo-valuations/) - After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry have entered a prolonged reset — one increasingly shaped by artificial intelligence, labor economics and investor skepticism about traditional delivery models. For Amanda Quinn, principal at Quinn Growth Advisors, the shift has been slow, structural and unavoidable. I
- [Concentrix Opens Third Delivery Center in Guatemala](https://nearshoreamericas.com/concentrix-launches-its-3rd-delivery-center-in-guatemala/) - Global customer experience (CX) services provider Concentrix this week inaugurated its third headquarters in Guatemala, located in Zone 14 of Guatemala City.
- [SGF Global Buys Two Colombian Staffing Firms to Boost Nearshore Capacity](https://nearshoreamericas.com/sgf-global-buys-two-colombian-staffing-firms-to-boost-nearshore-capacity/) - Nearshore RPO provider SGF Global has strengthened its South American operations with the acquisition of Colombia's Asertempo and Polifuncionales.
- [In 2026, Cost is 'Number One' Factor in CX Spend](https://nearshoreamericas.com/in-2026-cost-is-number-one-factor-in-cx-spend/) - As enterprises move into 2026, customer experience leaders remain focused on cost, while struggling to make sense of artificial intelligence and what real transformation will require. According to Everest Group Partner David Rickard, cost remains the dominant priority in CX decision-making. “Cost has never gone away and it’s still probably going to be the number
- [Q&A: iQor CEO Chris Crowley on Rebuilding the BPO and Buying OP360](https://nearshoreamericas.com/q-a-iqor-ceo-chris-crowley-on-rebuilding-the-bpo-and-buying-op360/) - iQor has made acquisition, OP360, within six months, following its purchase of JumpCrew, as the company accelerates expansion after years of restructuring.
- [Some Caribbean Nations Welcome Asylum Seekers](https://nearshoreamericas.com/some-caribbean-nations-welcome-asylum-seekers/) - As part of the president’s drive to push migrants out of the United States, American diplomats are quietly touring the Caribbean asking them to take in asylum seekers.
- [Maduro's Arrest Will Have Limited Impact on LatAm Economy: Rating Agencies](https://nearshoreamericas.com/maduros-arrest-will-have-limited-impact-on-latam-economy-rating-agencies/) - Ratings agencies see little immediate economic fallout for Latin America from the detention of Venezuela’s president, Nicolás Maduro.
- [TCS’ Q3 Results show how AI is rescuing India’s IT services](https://nearshoreamericas.com/tcs-q3-results-show-how-ai-is-rescuing-indias-it-services/) - TCS’ latest numbers say that traditional IT spending is losing momentum, but vendors that pivot towards AI infrastructure services can still sustain growth.
- [Nexus Video: A Smarter Engineering Strategy](https://nearshoreamericas.com/nexus-video-a-smarter-engineering-strategy/) - MIAMI — Check out this video from Nexus Miami, with NGN Advisory CEO Rajat Sharma and People Inc.'s Sreejith Chelanchery outlining a nearshore engineering strategy that has proven itself to be effective. Sharma and Chelanchery dive into the intricacies of tech innovation and how it can support nearshore delivery. https://www.youtube.com/watch?v=icjeZXNOTms&feature=youtu.be
- [Concentrix Expands in Peru to Provide CX Services to Japanese Clients](https://nearshoreamericas.com/concentrix-expands-in-peru-to-provide-cx-services-to-japanese-clients/) - American business process outsourcing (BPO) major Concentrix has inaugurated a large delivery center in Lima, reinforcing its expansion in Peru.
- [India’s Coforge Goes Nearshore With $2.35 Billion Encora Acquisition](https://nearshoreamericas.com/indias-coforge-goes-nearshore-with-2-35-billion-encora-acquisition/) - Coforge has agreed to acquire Encora in a $2.35 billion all-stock deal, marking a strategic push at a time when IT outsourcing is slowing.
- [Hightekers Acquires Mexico City-based Rival Serviap](https://nearshoreamericas.com/hightekers-acquires-mexico-city-based-rival-serviap/) - Hightekers has expanded its presence in Latin America through the acquisition of Serviap Global, a specialist in cross-border employment services.
- [SoftBank–DigitalBridge Merger Could Transform Digital Infrastructure](https://nearshoreamericas.com/softbank-digitalbridge-merger-could-transform-digital-infrastructure/) - Digital infrastructure in Latin America could get a major lift if Japanese conglomerate SoftBank goes ahead with its plan to buy U.S.-based DigitalBridge.
- [Trump’s Policies Trigger New Risks for U.S. Firms in Latin America](https://nearshoreamericas.com/trumps-policies-trigger-new-risks-for-u-s-firms-in-latin-america/) - President Trump’s recent moves toward Latin America make it seem as if LatAm countries are not sovereign but an extension of the U.S. homeland.
- [High Rents Persist in Latin America’s Core Business Hubs, JLL Finds](https://nearshoreamericas.com/high-rents-persist-in-latin-americas-core-business-hubs-jll-finds/) - Office rents remain elevated in major Latin American business hubs such as Montevideo, Buenos Aires and Mexico City.
- [Bilingual Crunch Threatens Barranquilla's BPO Boom](https://nearshoreamericas.com/bilingual-crunch-threatens-barranquillas-bpo-boom/) - Foreign investment is accelerating in Colombia’s Barranquilla, particularly in BPOs. But the supply of English-speaking workers is lagging badly.
- [TCS Makes Second Cloud Acquisition in Three Months](https://nearshoreamericas.com/tcs-makes-second-cloud-acquisition-in-three-months/) - IT services major TCS has strengthened its push into cloud and AI services by acquiring Coastal Cloud for $700 million.
- [Amazon Takes on Starlink With $10B Satellite Internet Push](https://nearshoreamericas.com/amazon-takes-on-starlink-with-10b-satellite-internet-push/) - Online retail giant Amazon is pouring $10 billion into satellite internet to connect remote communities across South America.
- [Colombia’s Economy Beats Forecasts With Strongest Growth Since 2022](https://nearshoreamericas.com/colombias-economy-beats-forecasts-with-strongest-growth-since-2022/) - Colombia’s economy delivered an unexpected boost in the third quarter of 2025, expanding 3.6% year-on-year
- [Philippines Targets POGOs Masquerading as BPOs](https://nearshoreamericas.com/philippines-targets-bpos-masquerading-as-pogos/) - Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as offshore gaming hubs (POGOs).
- [Argentina's Tech Workers Prefer Payments in Stablecoins](https://nearshoreamericas.com/argentinas-tech-workers-prefer-payments-in-stablecoins/) - Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as stablecoins.
- [Mexico Moves to Strengthen Cybersecurity With New National Plan and Law](https://nearshoreamericas.com/mexico-moves-to-strengthen-cybersecurity-with-new-national-plan-and-law/) - Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses.
- [Indra Sells BPO Business in Latin America and Europe](https://nearshoreamericas.com/indra-sells-bpo-business-in-latin-america-and-europe/) - Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based technology and consulting company.
- [Indian IT Firms See 70% Drop in New H-1B Visas](https://nearshoreamericas.com/indian-it-firms-see-70-drop-in-new-h-1b-visas/) - H-1B visa approvals for major Indian IT companies have plunged to a decade-low in FY 2025, falling to just 4,573.
- [Nexus Video: The New Rules that Define LATAM Ops](https://nearshoreamericas.com/nexus-video-what-does-it-take-to-do-business-in-latam/) - MIAMI — Three industry leaders spoke about what it takes to start doing business in Latin America during Nexus Miami panel hosted by Nearshore Americas Managing Editor Tim Zyla. B&H Compliance CEO Susana Sierra, Lucia Vargas, of J.A. Del Rio, and Fisher Broyles attorney Sergio Legoretta participated, giving attendees insights into the importance of compliance,
- [Agents Getting 'Burned Out' by Monotony of AI](https://nearshoreamericas.com/agents-getting-burned-out-by-monotony-of-ai/) - AI was sold as a support tool for contact center agents. However, these days the agents working beside bots are finding themselves increasingly drained.
- [New H1-B Fees: Big Bark and Little Bite](https://nearshoreamericas.com/new-h1-b-fees-big-bark-and-little-bite/) - Two months after the Trump administration imposed a $100,000 fee on new H-1B visa petitions, nearshore service providers say the market response may have brought an increase in interest, but has not yet translated to sales. That news comes after offshore companies swept into action following the Sept. 19 announcement, launching marketing pages targeted toward
- [Uruguay’s Global Services Exports Hit $4.1 Billion in 2024](https://nearshoreamericas.com/uruguays-global-services-exports-hit-4-1-billion-in-2024/) - Uruguay’s global services sector continued its steady climb in 2024, exporting $4.101 billion worth of services.
- [Costa Rican Attorney Talks IP Risks with AI-Generated Content](https://nearshoreamericas.com/costa-rican-attorney-talks-ip-risks-with-ai-generated-content/) - Artificial intelligence has rapidly emerged as a transformative tool for companies across industries. From drafting marketing materials to automating client communications, AI-generated content offers both efficiency and cost savings. It has proven especially valuable in areas such as marketing, where organizations can now centralize design and targeting strategies internally, reducing their reliance on external freelancers.
- [Long Immigration Lines Make for Nightmarish Arrivals](https://nearshoreamericas.com/long-immigration-lines-make-for-nightmarish-arrivals/) - Extended wait times in the immigration line at Latin American airports is not a new phenomenon, but this year several high-profile political players are blowing the whistle in hopes of finding a solution. Colombia has seen record numbers of international travelers entering its borders over the past 18 months, a positive happening that has been
- [Provana Enters Latam With Acquisition of Neostella’s Staffing Business](https://nearshoreamericas.com/provana-enters-latam-with-acquisition-of-neostellas-staffing-business/) - India-born BPO and compliance services provider Provana has entered the Latin American market through the acquisition of Neostella’s staffing business.
- [Cuba’s Deepening Crisis Pushes Millions into Extreme Poverty](https://nearshoreamericas.com/cubas-deepening-crisis-pushes-millions-into-extreme-poverty/) - Millions of Cubans are slipping deeper into extreme poverty as runaway inflation and chronic shortages make daily survival increasingly difficult.
- [Nexus Video: 'Some People Aren't Going to Make it' in Leadership Amid AI Shift](https://nearshoreamericas.com/nexus-video-some-people-arent-going-to-make-it-in-leadership-amid-ai-shift/) - MIAMI — A common theme arising in the nearshoring space is whether or not business leaders who have decades of experience in the industry are equipped to navigate the quickly changing technology demands as a result of the artificial intelligence boom. This super panel, held during Nearshore Americas' Nexus Miami in October, highlights what companies
- [Latin America Outperforms South Asia on Rule of Law](https://nearshoreamericas.com/latin-america-outperforms-south-asia-on-rule-of-law/) - Many LAC countries have strengthened their adherence to the rule of law — showing greater improvement than regions like the Middle East and South Asia.
- [Mexico’s Banorte Bets on Student Workforce](https://nearshoreamericas.com/mexicos-banorte-bets-on-student-workforce/) - Mexican lender Grupo Financiero Banorte has earmarked US$40.2 million to expand its contact center operations and step up hiring of student agents.
- [SoftServe Taps Smaller Towns, Launches Center in Chillán](https://nearshoreamericas.com/ukraines-softserve-taps-chiles-smaller-towns-launches-center-in-chillan/) - SoftServe is expanding its talent search beyond Chile’s cities by opening a new delivery center in Chillán, a relatively unknown town in the Ñuble region.
- [The Reasons Why Costa Rica is in a Slump](https://nearshoreamericas.com/the-reasons-why-costa-rica-is-in-a-slump/) - A surging colon and new 15% U.S. tariffs are battering Costa Rica’s economy, forcing the country to endure slower growth for faults that aren’t its own.
- [U.S. Layoffs Surge and Blaming AI is Part of the Smokescreen](https://nearshoreamericas.com/u-s-layoffs-surge-and-blaming-ai-is-part-of-the-smokescreen/) - Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat.
- [Quito has Most Affordable Housing in Latin America: Study](https://nearshoreamericas.com/quito-has-most-affordable-housing-in-latin-america-study/) - Montevideo has overtaken its regional peers as the most expensive city in Latin America to buy a home, while Quito ranks as the cheapest.
- [Valoris Merges with European BPO Mplus](https://nearshoreamericas.com/valoris-merges-with-european-bpo-mplus/) - Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its footprint across key EU markets.
- [Nokia Opens Tech Lab for Telcos and Data Centers in Mexico](https://nearshoreamericas.com/nokia-opens-tech-lab-for-telcos-and-data-centers-in-mexico/) - Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand for data center services.
- [Filipino BPO MicroSourcing Arrives in Bogotá](https://nearshoreamericas.com/filipino-bpo-microsourcing-arrives-in-bogota/) - MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the capital of Colombia.
- [AI Investments May be Up, But Optimism is Not Really Warranted](https://nearshoreamericas.com/ai-investments-may-be-up-but-optimism-is-not-really-warranted/) - The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the service economy, however recent earnings calls show the sector is continuing to navigate a landscape between promise and pressure. The narrative was surprisingly consistent. Clients are eager for AI, but the returns are slow, and profit margins
- [Nexus Video: The US Agenda in Latin America Comes into Focus](https://nearshoreamericas.com/nexus-video-washingtons-focus-on-latam-is-unprecedented/) - Eric Farnsworth, of the Center for Strategic and International Studies, told Nearshore Americas’ Kirk Laughlin that Washington is paying unprecedented attention to Latin America and the Caribbean — but the region remains cautious. Farnsworth noted that in just eight months, top U.S. officials from State, Treasury, Defense and Homeland Security have all visited the region,
- [India's Firstsource Solutions Expands to Canada Amid H1B Visa Fee Hike](https://nearshoreamericas.com/indias-firstsource-solutions-expands-to-canada-amid-h1b-visa-fee-hike/) - India’s IT and BPO major Firstsource Solutions has announced the launch of a new subsidiary in Canada, marking its latest international expansion.
- [What TTEC's Stock Decline Says About Perception of CX Outsourcers](https://nearshoreamericas.com/what-ttecs-stock-decline-says-about-perception-of-cx-outsourcers/) - TTEC Holdings’ five-year decline is continuing after the customer-experience outsourcer reported another quarter of decreasing revenue while its founder abandoned plans to take the company private. In the second quarter, TTEC’s revenue fell 3.8% from a year earlier, totaling $514 million, according to its latest earnings release. Adjusted EBITDA increased to $52 million, but this
- [Peru Nears Full Connectivity as 99.5% of Households Access Telecom Services](https://nearshoreamericas.com/peru-nears-full-connectivity-as-99-5-of-households-access-telecom-services/) - Peru is advancing rapidly toward full digital inclusion, with authorities reporting that 99.5 % of households subscribe to at least one telecom service.
- [Conduent Confirms Data Breach Exposing Over 10 Million People](https://nearshoreamericas.com/conduent-confirms-data-breach-exposing-over-10-million-people/) - BPO firm Conduent has confirmed a large-scale data breach that may have exposed the personal information of more than 10 million people.
- [Colombia's BPO Emtelco to Hire 1,300 Workers](https://nearshoreamericas.com/colombias-bpo-emtelco-to-hire-1300-workers/) - Colombia's BPO Emtelco S.A.S. has announced an expansion in the Aburrá Valley and the capital city of Bogotá that will create 1,300 new jobs.
- [Spain’s Tech Gap Draws 'Latinoamericano Talent' Across the Atlantic](https://nearshoreamericas.com/spains-tech-gap-draws-latinoamericano-talent-across-the-atlantic/) - A growing wave of Latin American tech professionals is making Spain their new home, as the country opens its doors to fill a widening tech talent gap.
- [Trump's H-1B Squeeze Opens Door for Latin American Talent](https://nearshoreamericas.com/trumps-h-1b-squeeze-opens-door-for-latin-american-talent/) - Latin America felt little pain from Trump’s sharp H-1B visa fee hike. If the move speeds up outsourcing, the region could turn out to be its biggest winner.
- [TCS Cuts Reliance on H-1B Visas as US Imposes $100K Fee](https://nearshoreamericas.com/tcs-cuts-reliance-on-h-1b-visas-as-us-imposes-100k-fee/) - Tata Consultancy Services (TCS) is ramping up local hiring in the U.S. and further trimming its use of H-1B visas.
- [Accenture Cites AI in 11,000 Worker Layoff](https://nearshoreamericas.com/thanks-to-ai-accenture-lays-off-11000-workers/) - Accenture has laid off around 11,000 employees in the quarter ending August 30, 2025, as it shifts focus toward jobs linked to generative AI.
- [Spanish Multinational Oesía Establishes Tech Center](https://nearshoreamericas.com/spanish-multinational-oesia-establishes-tech-center/) - Spanish multinational Groupo Oesía is planning to invest about US$1 million in Argentina to set up an innovation hub in Córdoba.
- [Three Key Takeaways from Nexus Miami](https://nearshoreamericas.com/three-key-takeaways-from-nexus-miami/) - We have run the Nexus conference for 14 years now. That’s a pretty stretch of time to gain some perspective on the evolution of the Nearshore services’ model. (Check out the launch announcement from 2010). The recent Miami edition of Nexus seemed to land, timing wise, at a very opportune moment. Everywhere you turn there
- [Nexus Panel Explores Human Element of AI Leadership](https://nearshoreamericas.com/nexus-panel-explores-human-element-of-ai-leadership/) - MIAMI — Artificial intelligence is changing how companies operate faster than any technology in recent memory, but speakers at this year’s Nexus Miami agreed that the real disruption is not about machines but about people. “AI is not coming for our jobs — it’s coming for some of our tasks,” said Andrea Iorio, a former
- [Boston Scientific Expands in Costa Rica with A Shared Service Center](https://nearshoreamericas.com/boston-scientific-expands-in-costa-rica-with-a-shared-service-center/) - Boston Scientific Corporation has expanded its presence in Costa Rica with the opening of a new shared services center in the Zona Franca América, Heredia.
- [Halo BPO Launches Remote Hiring Drive in Belize](https://nearshoreamericas.com/halo-bpo-launches-remote-hiring-drive-in-belize/) - Belize-based contact center company Halo BPO has started hiring remote workers across the country. In a recent Facebook post, the company announced that employees can work from any location in Belize, earning US$9 per hour. However, workers are expected to manage their own infrastructure and must have minimum internet speeds of 85 Mbps download and
- [16 Arrested in India for Running Fake BPO Targeting U.S. and Canadian Citizens](https://nearshoreamericas.com/16-arrested-in-india-for-running-fake-bpo-targeting-u-s-and-canadian-citizens/) - Police in Bangalore have arrested 16 individuals accused of running a fake call center that allegedly defrauded American and Canadian citizens
- [NSAM Releases Photo Gallery from Nexus Miami](https://nearshoreamericas.com/nsam-releases-photo-gallery-from-nexus-miami/) - MIAMI — Nearshore Americas has released its photo gallery from Nexus Miami, highlighting both Day 1 and Day 2 activities during the premier event that brings leaders from across the nearshoring industry together. Check out the slideslow below to view the photos.
- [Farnsworth: US Puts Latam High on the Priority List. Why?](https://nearshoreamericas.com/farnsworth-us-puts-latam-high-on-the-priority-list-why/) - MIAMI — The United States is showing an unprecedented level of attention to Latin America and the Caribbean, but the region remains wary of Washington’s shifting tone and unpredictable policy direction, said Eric Farnsworth, senior associate of the Americas Program at the Center for Strategic and International Studies, during a conversation with Nearshore Americas Founder
- [Tough Talks Ahead: Mexico Prepares for Trump’s USMCA Review](https://nearshoreamericas.com/tough-talks-ahead-mexico-prepares-for-trumps-usmca-review/) - Mexico is gearing up for what analysts call a tough negotiation with the Donald Trump administration over the North American free trade pact (USMCA).
- [Mexico Tops Latin America in Global Retirement Index, Surpassing Chile](https://nearshoreamericas.com/mexico-tops-latin-america-in-global-retirement-index-surpassing-chile/) - Mexico has emerged as the best country in Latin America to retire, according to the latest Global Retirement Index (GRI)
- [Guyana and Argentina to Lead LatAm Growth: World Bank](https://nearshoreamericas.com/guyana-and-argentina-to-lead-latam-growth-world-bank/) - The economies of Guyana, Argentina, and Paraguay are leading growth in Latin America and the Caribbean (LAC) in 2025.
- [Nexus Keynote: Focus on Opportunity Despite the Turbulence](https://nearshoreamericas.com/nexus-keynote-focus-on-opportunity-despite-the-turbulence/) - MIAMI — The United States cannot deliver on an America First agenda unless it elevates the Americas, keynote speaker Eric Farnsworth told attendees at Nexus Miami last week. The senior associate of the Americas Program at the Center for Strategic and International Studies and former U.S. State Department official said nearshoring critical industries and tightening
- [Philippines Suspends Six BPOs in Cebu Over Safety Violations](https://nearshoreamericas.com/philippines-suspends-six-bpos-in-cebu-over-safety-violations/) - The Philippine government has suspended operations at six business process outsourcing (BPO) firms in Cebu after investigations found they endangered employees.
- [Colombia Breaks Tourism Records with 3.1 Million Visitors in 8 Months](https://nearshoreamericas.com/colombia-breaks-tourism-records-with-3-1-million-visitors-in-8-months/) - Colombia has reached a landmark achievement in its tourism sector, welcoming a record 3,137,210 international visitors between January and August 2025.
- [Nexus Splashes Down in Miami](https://nearshoreamericas.com/nexus-splashes-down-in-miami/) - MIAMI — Nearshoring executives from across the globe converged Wednesday evening on Miami to welcome Nexus to its new location, which Nearshore Americas Founder and Chief Analyst Kirk Laughlin said is a natural place to discuss business opportunities between the U.S., Latin America and the Caribbean. Laughlin launched Nexus as a premier conference for technology
- [Uruguay’s Service Exports Reaches Record High](https://nearshoreamericas.com/uruguays-service-exports-reaches-record-high/) - Uruguay’s service exports are gaining steady momentum, nearing $7 billion in 2024, driven by robust performance in tourism, IT, and business services.
- [Alorica Cuts 440 Jobs in Uruguay After Verizon Ends Contract](https://nearshoreamericas.com/alorica-cuts-440-jobs-in-uruguay-after-verizon-ends-contract/) - Alorica has laid off around 440 employees in Uruguay following the termination of its contract with U.S. telecom giant Verizon.
- [Remittance Surge in LatAm Driven by U.S. Migrants’ Fears](https://nearshoreamericas.com/remittance-surge-in-latam-driven-by-u-s-migrants-deportation-fears/) - Latin America is witnessing a rise in remittances from the United States, Bloomberg reports, attributing the surge to migrants accelerating money transfers.
- [Kayla S. Grant Appointed as New Executive Director of Compete Caribbean](https://nearshoreamericas.com/kayla-s-grant-appointed-as-new-executive-director-of-compete-caribbean/) - Compete Caribbean has announced the appointment of Kayla S. Grant as its new Executive Director.
- [Uncertainty and Opportunity: Nexus Panel Explores Business Climate](https://nearshoreamericas.com/uncertainty-and-opportunity-nexus-panel-explores-business-climate/) - MIAMI — Shifting visa rules, evolving legal frameworks, rising compliance demands, and fresh investment opportunities will all be on the table when three Latin American business leaders join Nearshore Americas Managing Editor Tim Zyla for a panel discussion at its annual Nexus conference. The session, slated for the morning of Oct. 9, brings together Lucía Vargas,
- [Gen AI Hits India's CX Industry: Entry-Level Roles Decline Sharply](https://nearshoreamericas.com/gen-ai-hits-indias-cx-industry-entry-level-roles-decline-sharply/) - India's CX industry is losing jobs as customer services providers are adopting AI-power platforms in the name of streamlining operations.
- [New Tax Rules Could Let Mexico Block Some Digital Platforms](https://nearshoreamericas.com/new-tax-rules-could-let-mexico-block-some-digital-platforms/) - Mexico is pursuing legislation that would require digital platforms to provide tax authorities with direct access to their operational and transactional data.
- [Costa Rica Leads Latin America in Economic Freedom](https://nearshoreamericas.com/costa-rica-leads-latin-america-in-economic-freedom/) - Costa Ricans have more economic freedom than any other in Latin America, according to Economic Freedom of the World 2025 report by the Fraser Institute.
- [Mexico City Strengthens Its Lead as LatAm Talent Hub](https://nearshoreamericas.com/mexico-city-strengthens-its-lead-as-latam-talent-hub/) - Mexico City now hosts more than 320,000 technology professionals—nearly double the number from five years ago—marking a 95% growth rate.
- [Lenovo Fixes CX Chatbot After it was Found leaking Sensitive Data](https://nearshoreamericas.com/lenovo-fixes-cx-chatbot-after-it-was-found-leaking-sensitive-data/) - Lenovo has confirmed and fixed a security weakness in its ChatGPT-powered customer service assistant, Lena, after researchers showed leaking data.
- ['The Urgent Customer': Nexus Panel Looks at New Direction of CX](https://nearshoreamericas.com/the-urgent-customer-nexus-panel-looks-at-new-direction-of-cx/) - Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, will moderate a panel on Oct. 9 at Nexus Miami on "the urgent customer" and how agility is reshaping expectations. Bridging the Gap from Finance to CX Ferreira, who currently serves as Founder and CEO of Rise UP, began her career
- [The H-1B Backfire: How a New Order Will Accelerate Offshoring](https://nearshoreamericas.com/the-h-1b-backfire-how-a-new-order-will-accelerate-offshoring/) - Donald Trump’s sky-high H-1B visa fees could hit America far harder in the long run, industry veterans warn.
- [Chile and Brazil Lead LatAm in Innovation, WIPO 2025 Index Shows](https://nearshoreamericas.com/chile-and-brazil-lead-latam-in-innovation-wipo-2025-index-shows/) - Chile and Brazil are the most innovative countries in Latin America, positioning them well for growth, according to the Global Innovation Index (GII) 2025.
- [Bogotá’s Tech Workforce Grows Faster than Other LatAm Cities: CBRE](https://nearshoreamericas.com/bogotas-tech-workforce-grows-faster-than-other-latam-cities-cbre/) - Bogotá is rapidly consolidating its position as one of Latin America’s leading centers for digital talent, according to CBRE’s Scoring Tech Talent report.
- [Turks and Caicos Emerging as Caribbean’s Homicide Hotspot Amid Migrant Influx](https://nearshoreamericas.com/turks-and-caicos-emerging-as-caribbeans-homicide-hotspot-amid-migrant-influx/) - Turks and Caicos is witnessing a surge in violent crime that is turning the twin-island nation into one of the Caribbean’s deadliest territories.
- [Global66 to Invest $3.2M in Argentina, Establish Tech Hub](https://nearshoreamericas.com/global66-to-invest-3-2m-in-argentina-establish-tech-hub/) - Global66 will invest US$3.2 million to set up an innovation center in Buenos Aires, aiming to make Argentina the company’s technology hub for Latin America.
- [Amazon Buys $25M Stake in Rappi, Taking Aim at MercadoLibre](https://nearshoreamericas.com/amazon-buys-25m-stake-in-rappi-taking-aim-at-mercadolibre/) - US online retail giant Amazon has invested $25 million in Rappi, one of Latin America’s fastest-growing last-mile delivery startups.
- [Banks Still Have Vast Needs and Some BPOs are Seizing the Moment](https://nearshoreamericas.com/banks-still-have-vast-needs-and-some-bpos-are-seizing-the-moment/) - As automation hollows out BPO revenues, banks and financial firms are offering a much-needed lifeline—drawing outsourcers into even core banking activities.
- [Equifax's Costa Rica Expansion Adds 300 New Roles](https://nearshoreamericas.com/equifaxs-costa-rica-expansion-adds-300-new-roles/) - Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles aimed at scaling advanced business functions and accelerating the company's adoption of artificial intelligence. Equifax Strategy Director of Global Business Services Karin Lachner said the new hires will span multiple specialties, from automation and
- [Costa Rica Sees 72% Surge in Millionaires Over Past Decade](https://nearshoreamericas.com/costa-rica-sees-72-surge-in-millionaires-over-the-past-decade/) - The number of millionaires in Costa Rica has jumped by more than 72% over the past ten years, according to consulting firm Henley & Partners.
- [India’s IT Giants Scale Back H-1B Visa Dependence](https://nearshoreamericas.com/indias-it-giants-scale-back-h-1b-visa-dependence/) - India’s IT services companies are steadily cutting back on their reliance on H-1B visas, deterred by soaring visa costs and growing geopolitical uncertainties.
- [Redefining Nearshore: Transforming the Hemisphere's Supply Chain](https://nearshoreamericas.com/redefining-nearshore-transforming-the-hemispheres-supply-chain/) - The past few years revealed the fragility of long-distance supply chains, as pandemic lockdowns, geopolitical tensions and trade conflicts spurred a “massive shift” in global logistics. Companies and governments are rethinking far-flung factories and building hemisphere-wide networks; under the current administration, “nearshoring” is being redefined as policy tilts toward onshoring critical industries (chips, EVs, batteries)
- [Irfaan Ali Secures Second Term as Guyana’s President](https://nearshoreamericas.com/irfaan-ali-secures-second-term-as-guyanas-president/) - Irfaan Ali has been sworn in for a second term as President of Guyana after winning more votes than his rival, Azruddin Mohamed.
- [Evertec to Acquire 75% Stake in Brazil’s Tecnobank for R$144 Million](https://nearshoreamericas.com/evertec-to-acquire-75-stake-in-brazils-tecnobank-for-r144-million/) - Evertec, Inc. has signed a definitive agreement to acquire a 75% controlling stake in Brazilian digital contract solutions provider Tecnobank
- [Agentic AI Upends Contact Centers as Salesforce Halves Support](https://nearshoreamericas.com/agentic-ai-upends-contact-centers-as-salesforce-halves-support/) - Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had cut its customer service workforce by nearly half.
- [Mexico, Brazil and Chile Rank High for Entrepreneurial Spirit](https://nearshoreamericas.com/mexico-brazil-and-chile-rank-high-for-entrepreneurial-spirit-in-global-study/) - A global study by Remitly Global Inc. has placed Mexico, Brazil, and Chile among the world’s top 15 nations for entrepreneurial spirit.
- [Mexican Fintech Kapital Hits Unicorn Status](https://nearshoreamericas.com/mexican-fintech-kapital-hits-unicorn-status/) - Mexican fintech Kapital has achieved unicorn status after securing $86 million in a Series C funding round, doubling its valuation to $1.3 billion.
- [Medellin Still Performs at a High Level, Despite New Pressures](https://nearshoreamericas.com/medellin-still-performs-at-a-high-level-despite-new-pressures/) - Medellín had already established itself as a growing tech hub when the COVID-19 pandemic hit in 2020 and killed much of the city's momentum in attracting U.S. business attention. It wasn't down for long. A resurgence has lifted Antioquia's capital, causing some conversations surrounding gentrification taking place amongst locals as foreign investors and digital nomads
- [ECLAC Projects Mixed Growth Outlook for Latin America in 2025](https://nearshoreamericas.com/eclac-projects-mixed-growth-outlook-for-latin-america-in-2025/) - South America’s economy is set to expand by 2.7% in 2025, supported by robust performances in Argentina, Ecuador, Colombia, and Paraguay
- [Low Cost and Bilingual Strengths Raise Armenia's Profile](https://nearshoreamericas.com/low-cost-and-bilingual-strengths-raise-armenias-profile/) - Armenia is emerging as Colombia's new tech hub, with giant customer service providers like Teleperformance scouting for talent here.
- [Argentina and Peru Seen as Hottest Markets](https://nearshoreamericas.com/argentina-and-peru-seen-as-hottest-markets/) - Moody’s Analytics projects Latin America’s economy to expand by 2.2% in 2025, with growth expected across key markets including Argentina and Brazil
- [Nexus Keynoter Says Geopolitical Dramas are Different This Time](https://nearshoreamericas.com/nexus-keynoter-says-geopolitical-dramas-are-different-this-time/) - Eric Farnsworth, a longtime voice in hemispheric affairs and former White House and State Department official, will kickoff Nexus Miami with a keynote address on the state of U.S.-Latin American relations. Farnsworth's speech, on Thursday, Oct. 9, in Miami, could not come at a more relevant time as economic tensions continue to rise amid a
- [Argentina’s ICT Sector Presses for Tax Relief, Regulatory Reform](https://nearshoreamericas.com/argentinas-ict-sector-presses-for-tax-relief-regulatory-reform/) - The Argentine Association of ICT, Video & Connectivity (ATVC) has voiced concerns that telecom and technology companies are constrained.
- [Costa Rica’s Juan Santamaría Airport Earns Certification](https://nearshoreamericas.com/costa-ricas-juan-santamaria-airport-earns-certification/) - Costa Rica's Juan Santamaría International Airport (AIJS)has earned the Level 5 Customer Experience certification from Airports Council International.
- [Zoom’s Virtual Agent Triggers Alarm Bells for BPOs](https://nearshoreamericas.com/zooms-virtual-agent-rings-alarm-bells-for-bpos/) - Zoom Communications, is now looking set to carve out a niche in the customer experience (CX) industry with a virtual agent.
- [Minority Shareholders Push Back Against TaskUs Delisting Offer](https://nearshoreamericas.com/minority-shareholders-push-back-against-taskus-delisting-offer/) - Customer experience services provider TaskUs’ plan to delist from the stock market is running into stiff resistance.
- [U.S. to Outsource Asylum Claims to Paraguay Under New Agreement](https://nearshoreamericas.com/u-s-to-outsource-asylum-claims-to-paraguay-under-new-agreement/) - The United States has signed a new migration agreement with Paraguay, which will move a portion of the U.S. asylum process to the South American nation.
- [Canada’s Volaris Group Acquires Brazilian Software Vendor Useall](https://nearshoreamericas.com/canadas-volaris-group-acquires-brazilian-software-vendor-useall/) - Volaris Group has acquired Brazilian software developer Useall, signalling its intent to tap into the surging demand for digital transformation services.
- [Five Things We Learned From Sofka Tech Day](https://nearshoreamericas.com/five-things-we-learned-from-sofka-tech-day/) - Sofka Technologies’ Tech Day, held last week in Medellin, brought together IT leaders from across the Americas for an annual forum that served as an update on the tech services' industry and a look toward the future. And the speakers couldn’t stop talking about artificial intelligence. Based on a wide-ranging set of panels and conversations,
- [Accenture Launches Fifth Delivery Center in Mendoza, Argentina](https://nearshoreamericas.com/accenture-launches-fifth-delivery-center-in-mendoza-argentina/) - Accenture has strengthened its presence in Argentina with the launch of a new delivery center in Mendoza.
- [USA Universities Failing to Adapt to GBS Needs](https://nearshoreamericas.com/usa-universities-failing-to-adapt-to-gbs-needs/) - There’s a notable intersection between business and knowledge process outsourcing and academics — and Bill Hefley’s life experiences meet right in the middle. After spending years working in both realms, Hefley is using his experience to blow the whistle on academia’s inability to keep up with the global business services industry, noting that by-and-large universities
- [The Seven Safest Countries in the Americas](https://nearshoreamericas.com/the-seven-safest-countries-in-the-americas/) - Several Latin American countries in the region are now safer than the United States, according to the 2025 Global Peace Index (GPI).
- [GCCs in India Outpace IT Firms in Hiring Tech Talent](https://nearshoreamericas.com/gccs-in-indian-outpace-it-firms-in-hiring-tech-talent/) - Global Capacity Centers (GCCs) are now hiring more technology professionals in India than traditional IT services firms, according to Info Edge.
- [Data Governance Enables Innovation in Age of AI](https://nearshoreamericas.com/data-governance-enables-innovation-in-age-of-ai/) - Most data governance models weren’t built for AI. They were designed to ensure compliance, not to support real-time decision-making. They helped manage audits and reports but were never intended to enable automation, experimentation, or cross-functional collaboration. Today, those old governance practices are showing their limits. New use cases emerge. Teams move faster. Data is used
- [Bolivia Poised for First Non-Leftist Leader in Two Decades](https://nearshoreamericas.com/bolivia-poised-for-first-non-leftist-leader-in-two-decades/) - Bolivia appears set to break with leftist leadership, as both candidates advancing to the presidential runoff represent alternative political traditions.
- [Paraguay Moves to Extend Maquila Benefits to BPOs](https://nearshoreamericas.com/paraguay-moves-to-extend-maquila-benefits-to-bpos/) - Paraguayan President Santiago Peña has announced plans to expand the country’s successful maquila regime to cover BPO and KPO services.
- [Volkswagen Appoints CI&T as U.S. Digital Agency of Record](https://nearshoreamericas.com/volkswagen-appoints-cit-as-u-s-digital-agency-of-record/) - Volkswagen has appointed CI&T, a global technology transformation services provider, as its Digital Agency of Record (DAOR) in the United States.
- [iQor’s JumpCrew Deal Adds B2B Sales, Marketing to CX Portfolio](https://nearshoreamericas.com/iqors-jumpcrew-deal-adds-b2b-sales-marketing-to-cx-portfolio/) - BPO provider iQor has acquired JumpCrew, marking its shift from a pure customer experience (CX) outsourcer to a full customer lifecycle partner.
- [Intra-Regional Investment Seen as Counterbalance to Global Trade](https://nearshoreamericas.com/intra-regional-investment-seen-as-counterbalance-to-global-trade/) - Latin America’s outbound investment is surging, and a majority of that capital is staying within the region.
- [Software Dev Efficiency Gains Aren't Driving Layoffs](https://nearshoreamericas.com/software-dev-efficiency-gains-arent-driving-layoffs/) - With AI-related layoffs drawing plenty of attention as companies continue to boast about heavy increases in efficiency, two leaders in the nearshoring space are showing hesitance to embrace what is quickly becoming the new expectation — using those efficiency gains to justify job cuts. But in today's market, which Applaudo CEO and Co-Founder Jose Giammattei
- [Zendesk Expands to Meet Rising AI-Driven Demand](https://nearshoreamericas.com/zendesk-expands-to-meet-rising-ai-driven-demand/) - Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand for AI solutions in contact centers.
- [Omnispace Enters Argentina, Challenging Starlink](https://nearshoreamericas.com/omnispace-enters-argentina-challenging-starlink/) - U.S.-based satellite internet provider Omnispace has entered the Argentine market, setting the stage for direct competition with Elon Musk’s Starlink.
- [AWS Unveils AI-Centric Methodology to Accelerate Software Development](https://nearshoreamericas.com/aws-unveils-ai-centric-methodology-to-accelerate-software-development/) - AWS has introduced a new artificial intelligence-powered approach that redefines how software is built, placing AI at the heart of the development lifecycle.
- [Grant Thornton Acquires Auxis to Launch Full-Service Advisory Offering](https://nearshoreamericas.com/grant-thornton-acquires-auxis-to-launch-full-service-advisory-offering/) - Grant Thornton has acquired Auxis with plans to launch what it calls “the industry’s first full-service advisory offering.”
- [NICE-Cognigy Merger Signals More Automation in Contact Centers](https://nearshoreamericas.com/nice-cognigy-merger-signals-more-automation-in-contact-centers/) - The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service industry.
- [Building Trust: Poor Quality Data a Silent Enterprise Risk](https://nearshoreamericas.com/building-trust-poor-quality-data-a-silent-enterprise-risk/) - For all the talk of innovation and analytics, most business decisions still come down to trust. Can we trust what the numbers are telling us? Can we trust that our systems are secure? Can we trust the data? In many companies, the honest answer is: not always. Behind boardroom dashboards and AI pilots lies a
- [Brazil’s BRQ Acquires Weme to Accelerate Gen AI-Driven Innovation](https://nearshoreamericas.com/brazils-brq-acquires-weme-to-accelerate-gen-ai-driven-innovation/) - BRQ Digital Solutions, one of Brazil’s major technology and digital transformation firms, has acquired Weme.
- [Dollar to Remain Firm as Primary Reserve Currency: Analysts](https://nearshoreamericas.com/dollar-to-remain-firm-as-primary-reserve-currency-analysts/) - The US dollar may have experienced some depreciation amid ongoing global trade tensions, but it is expected to remain the global reserve currency.
- [Nexus Preview: 'Not an Easy Moment' To Do Business in LATAM](https://nearshoreamericas.com/nexus-preview-not-an-easy-moment-to-do-business-in-latam/) - Susana Sierra, chief executive officer of BH Compliance, is set to return to the Nexus Miami stage this October, where she will bring her extensive expertise in corporate compliance, risk management and governance to the table for discussions on doing business in Latin America. Registration Now Open for Nexus Miami Sierra, who spoke at Nexus
- [When a TaskUs Agent Took Screenshots, Things Fell Apart](https://nearshoreamericas.com/when-a-taskus-agent-takes-screenshots-things-fall-apart/) - Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across the industry.
- [Brazil Eyes Plan to Impose Digital Tax on US Tech Giants](https://nearshoreamericas.com/brazil-eyes-plan-to-impose-digital-tax-on-us-tech-giants/) - The Brazilian government is advancing plans to unify its taxation regimes in a bid to bring major U.S. tech companies under its tax net.
- [Nexus Preview: Dotdash Meredith Leverages NGN's Nearshore Ops](https://nearshoreamericas.com/nexus-preview-dotdash-meredith-leverages-ngns-nearshore-ops/) - MIAMI — Dotdash Meredith and NGN Advisory will deliver a collaborative presentation outlining their nearshore engineering strategy designed to deploy AI infrastructure quicker and with improved quality of experience at this year's Nexus conference, taking place Oct. 8 and 9 in Miami. Registration Now Open for Nexus Miami The session, "Enabling Quality of Experience for
- [A New Look at Latin America’s Silent Talent Exodus](https://nearshoreamericas.com/a-new-look-at-latin-americas-silent-talent-exodus/) - Latin American nations are watching, almost helpless, as their brightest young minds pack up and leave.
- [LatAm Unemployment Dips, Yet Structural Fault Lines Persist](https://nearshoreamericas.com/latam-unemployment-dips-yet-structural-fault-lines-persist/) - Unemployment in Latin America experienced a slight decline in 2024, with countries such as Brazil, Colombia, and Peru witnessing modest job growth.
- [IDB Funds Tigo's Broadband Expansion in El Salvador](https://nearshoreamericas.com/idb-funds-tigos-broadband-expansion-in-el-salvador/) - Tigo has secured a $205 million financing package from IDB Invest and Bladex to enhance and expand its fixed broadband infrastructure across El Salvador.
- [Intel to Downscale Manufacturing in Costa Rica, Axing Thousands of Jobs](https://nearshoreamericas.com/intel-to-downscale-manufacturing-in-costa-rica-axing-thousands-of-jobs/) - Intel Corporation is scaling back its manufacturing operations in Costa Rica as part of a broader global restructuring plan.
- [Nortal Acquires Nearsure, Strengthening Nearshore Capabilities](https://nearshoreamericas.com/nortal-acquires-nearsure-strengthening-nearshore-capabilities/) - Nortal has acquired Nearsure, a nearshore IT provider headquartered in the U.S., marking a significant expansion of its operations across the Americas.
- [GFT Acquires Megawork for SAP domain](https://nearshoreamericas.com/gft-acquires-megawork-for-sap-domain/) - GFT Technologies has acquired Megawork, a Brazil-based SAP consultancy focused on sectors like manufacturing, pharmaceuticals, and consumer goods.
- [Quarter of India's IT Workers Are Surpassing 70 Hours Per Week](https://nearshoreamericas.com/quarter-of-indias-it-workers-are-surpassing-70-hours-per-week/) - Overtime is an open secret in India’s IT sector. That's something everyone knows, but no one cares about. But IT workers are suffering a lot.
- [Alleged Spying at the Heart of Court Fight Between Deel and Rippling](https://nearshoreamericas.com/alleged-spying-at-the-heart-of-court-fight-between-deel-and-rippling/) - In a corporate spying lawsuit alleging encrypted communications, under-the-table cryptocurrency payments and a secretive sting operation on Slack, global HR and payroll services companies Deel and Rippling have become entangled in a high-stakes legal battle that reads more like a thriller than a tech industry dispute. An amended complaint filed in the U.S. District Court for
- [CIOs Temper AI Hype with Caution and Practicality: Survey](https://nearshoreamericas.com/cios-temper-ai-hype-with-caution-and-practicality-survey/) - Amid surging hype around artificial intelligence, CIOs remain measured in their approach, according to a new survey by Experis.
- [Microsoft Says AI Saved Over $500 Million in CX Operations](https://nearshoreamericas.com/microsoft-says-ai-saved-over-500-million-in-cx-operations/) - Microsoft has revealed that it saved over $500 million in its customer service division last year by deploying AI-powered agents across its service centers.
- [The Real-Time Mandate: Market Leaders Win with Streaming Data](https://nearshoreamericas.com/the-real-time-mandate-market-leaders-win-with-streaming-data/) - Business is moving faster than ever. Customers expect instant updates. Supply chains shift by the minute. Competitors launch and adapt in real time, yet many companies still operate on delayed cycles. Reports are pulled the next morning. Dashboards lag behind what’s actually happening. By the time decisions are made, the window to act has already
- ['We Are Concerned’: Five Takeaways from a Top Mexican Lawyer](https://nearshoreamericas.com/we-are-concerned-five-takeaways-from-a-top-mexican-lawyer/) - As more U.S. companies look to Mexico for nearshoring opportunities, the legal terrain beneath them is shifting fast. In a recent interview with Nearshore Americas, Carlos Vela-Treviño, a cybersecurity attorney and partner at Baker McKenzie in Mexico City, warned of mounting risks — from judicial instability and labor rigidity to sweeping surveillance reforms that could
- [FPT Software Taps Alejandro Morales to Bolster US Nearshore Operations](https://nearshoreamericas.com/fpt-software-taps-alejandro-morales-to-bolster-us-nearshore-operations/) - FPT Software looks set to bolster its operations in the American nearshore as the IT provider has tapped technology industry veteran Alejandro Morales.
- [No School, No Work: The Worrisome Expansion of LatAm’s 'Ninis'](https://nearshoreamericas.com/no-school-no-work-the-worrisome-expansion-of-latams-ninis/) - Young people in Latin America who neither study nor work — the so-called Ninis — are becoming a ticking time bomb for the region's economies.
- [US IT Firm Integrātz Launches Operations in Chile](https://nearshoreamericas.com/us-it-firm-integratz-launches-operations-in-chile/) - Dallas-based IT consulting firm Integrātz has expanded its presence in Latin America by launching a delivery center in Viña del Mar, Chile.
- [Argentina Poised to Lead LatAm's Growth in 2025: Study](https://nearshoreamericas.com/argentina-poised-to-lead-latams-growth-in-2025-study/) - Argentina is projected to become Latin America’s fastest-growing economy in 2025, with BBVA Research forecasting a robust 5.5% expansion in the country’s GDP.
- [UNDP: China Tops Global Trust in AI](https://nearshoreamericas.com/undp-china-tops-global-trust-in-ai/) - Public trust in artificial intelligence (AI) varies sharply across the world, with China emerging as the global leader in AI confidence
- [Colombia Cuts the Red Tape and Looks to Speed Up FTZ Provision](https://nearshoreamericas.com/colombia-free-trade-zone/) - Bureaucratic red tape is nothing new in Latin America, but for Colombia – a nation devoting an enormous amount of energy to attracting global services investment – the long and drawn out process of obtaining a ‘single enterprise free trade zone’ exemption has been the country’s one big, gaping weakness. Why is it that an
- [Why Your AI Strategy Is Only as Strong as Your Data Foundations](https://nearshoreamericas.com/why-your-ai-strategy-is-only-as-strong-as-your-data-foundations/) - Everyone wants to talk about AI. Many companies are actively investing in artificial intelligence. Strategies are drafted, vendors are selected, pilots are launched. Although AI is expected to deliver insights, speed and innovation, very few organizations stop asking whether their data is truly ready to support it. And that’s where things begin to fall apart.
- [Cali Holds Global Business Summit to Boost Trade and Investment](https://nearshoreamericas.com/cali-holds-global-business-summit-to-boost-trade-and-investment/) - Over 3,000 business leaders from around the world are gathering in Cali, Colombia, as the country ramps up efforts to globalize its local industries.
- [Half of Ransomware Victims Paid money to Recover Data: Study](https://nearshoreamericas.com/half-of-ransomware-victims-paid-money-to-recover-data-study/) - Nearly 50% of ransomware victims over the past year recovered their data by paying a ransom—often lower than the amount originally demanded.
- [Mphasis Rolls into Buenos Aires with New Ops Center](https://nearshoreamericas.com/mphasis-rolls-into-buenos-aires-with-new-ops-center/) - Indian information technology solutions provider Mphasis has opened a new Centre of Excellence for Financial Services in Buenos Aires, creating its first operational base in Latin America. The centre will offer artificial intelligence, cloud computing and data-driven offerings for banking, insurance and payment services across the region. Already, the company has recruited 50 technical experts
- [Capital Fliers: Record Breaking Exodus of Latin America Millionaires](https://nearshoreamericas.com/capital-fliers-record-breaking-exodus-of-latin-america-millionaires/) - A record number of millionaires are fleeing Latin America, with the region's four largest economies set to lose around 1,600 high-net-worth individuals.
- [Study Finds AI Has Begun Eliminating White-Collar Jobs in the U.S.](https://nearshoreamericas.com/study-finds-ai-has-begun-eliminating-white-collar-jobs-in-the-u-s/) - The countdown to automation is no longer abstract—it’s already underway for many white-collar professionals in the United States.
- [Trump Reimposes Cuba Restrictions, Reversing Biden-Era Policy Shift](https://nearshoreamericas.com/trump-reimposes-cuba-restrictions-reversing-biden-era-policy-shift/) - President Trump has re-designated Cuba as a state sponsor of terrorism, reviving stringent restrictions on travel and financial dealings with the island.
- [Capgemini to Acquire WNS in Strategic Bet on Agentic AI](https://nearshoreamericas.com/capgemini-to-acquire-wns-in-strategic-bet-on-agentic-ai/) - Capgemini has announced the acquisition of Mumbai-based BPO firm WNS in an all-cash deal worth $3.3 billion.
- [Spain’s LLYC Acquires Majority Stake in Digital Solvers](https://nearshoreamericas.com/spains-llyc-acquires-majority-stake-in-digital-solvers/) - LLYC has acquired a 60% stake in Brazilian customer service and communications provider Digital Solvers.
- [LatAm Universities Struggle in Global Rankings](https://nearshoreamericas.com/latam-universities-struggle-in-global-rankings/) - Higher education in Latin America continues to suffer, with only one university from the region securing a spot in the latest QS’ top 100 global universities.
- [Chile, Costa Rica, El Salvador Among the Safest Countries in LatAm](https://nearshoreamericas.com/chile-costa-rica-el-salvador-among-the-safest-countries-in-latam/) - Chile, Uruguay, Costa Rica, Argentina, and El Salvador are the safest countries in Latin America for expatriates, digital nomads, and retirees.
- [Mexico’s Service Sector Warns Against 40-Hour Work Week](https://nearshoreamericas.com/mexicos-service-sector-warns-against-40-hour-work-week/) - Companies in Mexico’s service sector are urging the federal government to reconsider its proposal to reduce the standard workweek to 40 hours.
- [SGF Global Expands in Argentina to Tap Talent](https://nearshoreamericas.com/sgf-global-expands-in-argentina-to-tap-talent/) - SGF Global is strengthening its footprint in Argentina, aiming to tap into the country's highly regarded technology talent pool.
- [India, Mexico Explore Expanded Trade and Tech Partnership](https://nearshoreamericas.com/india-mexico-explore-expanded-trade-and-tech-partnership/) - India has launched high-level talks with Mexico aimed at deepening trade and boosting investment in science and technology.
- [Agentic AI Rewrites the Fundamentals of BPO, But Risks are Lurking](https://nearshoreamericas.com/agentic-ai-rewrites-the-fundamentals-of-bpo-but-risks-are-lurking/) - Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.
- [As China Courts the Caribbean, Some See Loss of US Soft Power](https://nearshoreamericas.com/as-china-courts-the-caribbean-some-see-loss-of-us-soft-power/) - China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and deepening ties with governments from Guyana to Grenada. At first glance, the region’s struggling economies appear to be getting long-overdue investment. But critics argue the real goal is not development — it’s influence. At a summit in Beijing
- [iQor's Homegrown GenAi Pathway Doesn't Abandon the Agent](https://nearshoreamericas.com/iqors-homegrown-genai-pathway-doesnt-abandon-the-agent/) - While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for managing customer service operations for some of the world's largest brands didn't just buy into AI — they built their own. Now, that
- [LatAm’s Shifting Crime Map: Gang Wars Surge in Ecuador, Chile and Costa Rica](https://nearshoreamericas.com/latams-shifting-crime-map-gang-wars-surge-in-ecuador-chile-and-costa-rica/) - Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 per 100,000 inhabitants
- [Microsoft Unveils First Cloud Region in Chile, Powered Entirely by Renewables](https://nearshoreamericas.com/microsoft-unveils-first-cloud-region-in-chile-powered-entirely-by-renewables/) - Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.
- [TP Strengthens AI Push with Acquisition of Crowdsourcing Platform](https://nearshoreamericas.com/tp-strengthens-ai-push-with-acquisition-of-crowdsourcing-platform/) - TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.
- [Argentina's Former President Cristina Kirchner Banned from Public Office](https://nearshoreamericas.com/argentinas-former-president-cristina-kirchner-banned-from-public-office/) - Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public office
- [Colombia Sees Rise in Microbusinesses, Decline in Jobs and Revenues](https://nearshoreamericas.com/colombia-sees-rise-in-microbusinesses-decline-in-jobs-and-revenues/) - In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period last year.
- [Hexaware Expands U.S. Presence with Chicago Delivery Center](https://nearshoreamericas.com/hexaware-expands-u-s-presence-with-chicago-delivery-center/) - Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold in the U.S. Midwest.
- [Italy’s Almaviva Acquires TIVIT](https://nearshoreamericas.com/italys-almaviva-acquires-tivit/) - Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin America.
- [Chile Partners with Google to Build First Direct Undersea Cable to Asia-Pacific](https://nearshoreamericas.com/chile-partners-with-google-to-build-first-direct-undersea-cable-to-asia-pacific/) - Chile has joined hands with Google to lay a 14,000-kilometer undersea optical cable that will directly connect South America to the Asia-Pacific region.
- [Latin America Sees 8.5% Drop in Millionaire Numbers](https://nearshoreamericas.com/latin-america-sees-8-5-drop-in-millionaire-numbers/) - Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or millioainers in 2024.
- [Wave of 'Micro Centers' Redefines Purpose of Offshore Ops](https://nearshoreamericas.com/wave-of-micro-centers-redefine-purpose-of-offshore-ops/) - As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers (GCCs) abroad.
- [CITY PROFILE: Argentina's Next Tech Hub Takes Shape in Paraná](https://nearshoreamericas.com/city-profile-argentinas-next-tech-hub-takes-shape-in-parana/) - In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in Paraná, Argentina, the capital of Entre Ríos province. A coalition of entrepreneurs, educators and private investors — guided by well-respected Argentine technology veteran Carlos Pallotti — is working to turn the midsize riverside city
- [Indra Nears Sale of BPO Unit to Servinform Amid Strategic Shift](https://nearshoreamericas.com/indra-nears-sale-of-bpo-unit-to-servinform-amid-strategic-shift/) - Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.
- [Cybercriminals Increasingly Impersonate Help Desks](https://nearshoreamericas.com/cybercriminals-increasingly-impersonate-help-desks/) - Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at stealing sensitive data.
- [Acquire CEO: Most BPO AI Platforms Won't Be Around in Three Years](https://nearshoreamericas.com/acquire-ceo-most-bpo-ai-platforms-wont-be-around-in-three-years/) - Artificial intelligence is reshaping the business process outsourcing industry at a noticeable pace, but most of today's AI platforms likely won't survive the next few years, according to Acquire Intelligence CEO Scott Stavretis. "I think most platforms out there now will not be in existence in three years' time," Stavretis said. "Most of them are
- [Canada and Mexico Deepen Trade Ties Amid U.S. Tariff Threats](https://nearshoreamericas.com/canada-and-mexico-deepen-trade-ties-amid-u-s-tariff-threats/) - Canada is deepening trade relations with Mexico, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to rethink its economic strategy.
- [FusionCX Plans $120M IPO to Fuel Global Expansion](https://nearshoreamericas.com/fusioncx-plans-120m-ipo-to-fuel-global-expansion/) - Indian BPO firm Fusion CX is preparing for an initial public offering aimed at raising approximately US$120 million.
- [Burned by Bureaucracy: Countries Doing Damage to Their Own Economies](https://nearshoreamericas.com/burned-by-bureaucracy-countries-doing-damage-to-their-own-economies/) - Four Latin American countries — Mexico, Colombia, Brazil and Bolivia — rank among the 10 most complex places in the world to do business.
- [Aguascalientes Sees FDI Surge Amid Nearshoring Boom](https://nearshoreamericas.com/aguascalientes-sees-fdi-surge-amid-nearshoring-boom/) - Nearshoring momentum is accelerating in Aguascalientes, with 20 new foreign companies expressing interest in establishing operations in the state.
- [Claro Invests $53M to Boost Networks in Colombia’s Caribbean Region](https://nearshoreamericas.com/claro-invests-53m-to-boost-networks-in-colombias-caribbean-region/) - Claro is ramping up its presence in Colombia, earmarking more than US$53 million to strengthen its operations in the Caribbean and Atlántico regions.
- [Money Laundering: Bolivia, BVI May Join FATF’s Gray List](https://nearshoreamericas.com/money-laundering-bolivia-bvi-may-join-fatfs-gray-list/) - The BVI and Bolivia is likely to be added to the Financial Action Task Force’s (FATF) gray list for failing to do enough to curb illicit money flows.
- [China's Flirty Overture: Courting LatAm with Visa-Free Invite](https://nearshoreamericas.com/chinas-flirty-overture-courting-latam-with-visa-free-invite/) - China has unveiled visa-free access for citizens of five key countries—Brazil, Argentina, Chile, Peru, and Uruguay.
- [Survey: Nearly Half of Tech Firms Embracing Agentic AI](https://nearshoreamericas.com/survey-nearly-half-of-tech-firms-embracing-agentic-ai/) - More than 47% of technology companies are currently adopting or have fully implemented agentic artificial intelligence (AI), according to EY.
- [TaskUs to Go Private in $1.62B Deal Amid AI Shift](https://nearshoreamericas.com/taskus-to-go-private-in-1-62b-deal-amid-ai-shift/) - TaskUs has announced plans to delist from the Nasdaq as part of a buyout deal valuing the company at $1.62 billion.
- [New Tech Order: AI-Fueled BPOs Outpace Legacy IT Firms](https://nearshoreamericas.com/new-tech-order-ai-fueled-bpos-outpace-legacy-it-firms/) - Non-voice BPO providers are seeing their stock values surge, while traditional IT vendors are watching their valuations crumble.
- [VC Investments in LatAm Startups Bounce Back with 26% Surge](https://nearshoreamericas.com/vc-investments-in-latam-startups-bounce-back-with-26-surge/) - Venture capital funding in Latin American startups rebounded sharply in 2024, climbing 26% from the previous year.
- [Argentina’s Werthein Group Launches AI Startup Illumia](https://nearshoreamericas.com/argentinas-werthein-group-launches-ai-startup-illumia/) - The Werthein Group, a prominent Argentine holding company, has announced its foray into the artificial intelligence sector with the launch of Illumia.
- [New Cayman Law Aims to Stimulate Web 3.0](https://nearshoreamericas.com/new-cayman-law-aims-to-stimulate-web-3-0/) - A growing number of Web 3.0 startups are choosing to relocate to the Cayman Islands as entrepreneurs seek clear regulations, faster immigration processes and a stable base for international expansion. Crypto markets have long faced regulatory uncertainty across major economic strongholds such as the European Union and the United States, though the Cayman government has
- [The Big AI Pivot: 'Upskilling' is Looked at as Savior for Philippines](https://nearshoreamericas.com/the-big-ai-pivot-upskilling-is-looked-at-as-savior-for-philippines/) - The Philippines is trying to upskill its BPO workforce in a desperate bid to save vital jobs. But will it work?
- [Billionaire Orlando Bravo Launches Mexican Recruitment Drive](https://nearshoreamericas.com/billionaire-orlando-bravo-launches-mexican-recruitment-drive/) - Orlando Bravo has reportedly launched an ambitious recruitment drive in Mexico to bolster the tech workforce of his portfolio companies.
- [Montevideo, Mexico City Among Most Expensive Cities for Housing](https://nearshoreamericas.com/montevideo-mexico-city-among-most-expensive-cities-for-housing/) - Montevideo has emerged as the priciest city in Latin America for residential real estate, with property prices reaching a staggering US$3,330 per square meter.
- [SurveyMonkey Expands with New Office in Costa Rica](https://nearshoreamericas.com/surveymonkey-expands-with-new-office-in-costa-rica/) - SurveyMonkey, an online survey platform, has expanded its global footprint by establishing a new office in Costa Rica.
- [Latin Tech Stocks Outpacing Wall Street’s Best](https://nearshoreamericas.com/latin-tech-stocks-outpacing-wall-streets-best/) - Technology companies based in Latin America have delivered investor returns that are 36% higher than their American counterparts so far in 2025.
- [Origen Tech Guides Energy Firm Through SAP Integration](https://nearshoreamericas.com/how-a-large-renewable-energy-company-achieved-seamless-sap-integration-with-origen-techs-expertise/) - By collaborating with Origen Tech, a US-based SAP consulting firm, this company overcame hurdles and established a new benchmark for operational excellence .
- [Origen Tech Redefines Landscape of SAP Ecosystem](https://nearshoreamericas.com/origen-tech-redefines-landscape-of-sap-ecosystem/) - In today's fast-paced world, businesses grapple with rapid technological advancements and complex regulatory landscapes that continuously evolve. This environment creates significant challenges for organizations that strive to remain competitive and compliant. Enter Origen Tech, a Tier 1 SAP Solutions provider that has established itself as a leading force in assisting multinational corporations in navigating these
- [AWS to Invest $4 Billion in Chile for New Cloud Region](https://nearshoreamericas.com/aws-to-invest-4-billion-in-chile-for-new-cloud-region/) - Amazon Web Services (AWS) has announced a $4 billion investment to establish a new cloud infrastructure region in Chile.
- [Rio de Janeiro Set to Build an AI City](https://nearshoreamericas.com/rio-de-janeiro-set-to-build-an-ai-city/) - Rio de Janeiro is planning to build an AI City—a dedicated technology hub featuring data centers and submarine cables.
- [A Domestic BPO Sees Plenty of Reasons to Be Positive](https://nearshoreamericas.com/a-domestic-bpo-sees-plenty-of-reasons-to-be-positive/) - When U.S. President Donald Trump captured the White House in 2016, his economic agenda was made crystal clear: Bring more jobs back to America. Plenty of onshore BPO executives are still waiting to see this become a reality. Trump's "America First" platform has had its share of wins over the years, but most of those
- [Belize BPOs Boom with $150M in Salaries, 16K Jobs](https://nearshoreamericas.com/belize-bpos-boom-with-150m-in-salaries-16k-jobs/) - Belize’s call center industry is now a major economic force, pumping out around $150 million in wages and employing over 16,000 people.
- [The Six Countries Where Taxes Won't Crush You](https://nearshoreamericas.com/the-six-countries-where-taxes-wont-crush-you/) - Latin America offers lawful and strategic avenues to significantly reduce your tax liability—sometimes to nearly zero.
- [Alto Merges into Revelo as Demand for AI Devs Accelerates](https://nearshoreamericas.com/revelo-acquires-alto-as-demand-for-latam-ai-workers-rise/) - U.S.-based AI hiring platform Revelo has acquired Alto, a regional competitor that helps American companies hire remote software developers from Latin America.
- [Assuresoft Launches New Delivery Center in Bolivia](https://nearshoreamericas.com/assuresoft-launches-new-delivery-center-in-bolivia/) - Nearshore IT vendor AssureSoft has expanded its operations in Bolivia with the launch of a delivery center in Santa Cruz.
- [NTT Corp. to Fully Acquire NTT Data for $15.2B](https://nearshoreamericas.com/ntt-corp-to-fully-acquire-ntt-data-for-15-2b/) - NTT Corp. plans to acquire the remaining 42.3% stake in NTT Data Group Corp., aiming to accelerate the IT vendor’s global growth strategy.
- [LatAm Leaders Turn to China Amid U.S. Trade Tensions](https://nearshoreamericas.com/latam-leaders-turn-to-china-amid-u-s-trade-tensions/) - Latin American leaders are strengthening economic and diplomatic relations with China, countering escalating U.S. trade pressures under President Donald Trump.
- [Visma Acquires Argentinean AI Startup Lara](https://nearshoreamericas.com/visma-acquires-argentinean-ai-startup-lara/) - Norwegian software giant Visma has acquired Lara AI, a promising artificial intelligence startup founded in Argentina and now headquartered in Mexico City.
- ['The Labor is Here,' But Policy Needs to Support the Caribbean](https://nearshoreamericas.com/the-labor-is-here-but-policy-needs-to-support-the-caribbean/) - When Debra Fraser first came to Jamaica from Canada in 2000 on a church mission trip, she never imagined she'd play a growing role in the Caribbean’s fast-growing business process outsourcing industry. After two years of volunteering, Fraser joined Vistaprint in 2003 as an HR leader, helping the company expand into Jamaica. That experience opened
- [Caribbean Tourism Surpasses Pre-Pandemic Levels](https://nearshoreamericas.com/caribbean-tourism-surpasses-pre-pandemic-levels/) - The Caribbean's tourism industry roared back in 2024, welcoming an estimated 34.2 million foreign visitors.
- [Language Schools See Surge in International Students](https://nearshoreamericas.com/language-schools-see-surge-in-international-students/) - Language schools across Argentina, Colombia, and wider Central and South America are experiencing a surge in interest from international students.
- [Izertis Expands Central American Footprint with Coderland Acquisition](https://nearshoreamericas.com/izertis-expands-central-american-footprint-with-coderland-acquisition/) - Panamanian software vendor Izertis has acquired a 50% stake in regional competitor Coderland, marking its third acquisition this year.
- [CXOutsourcers Forum: Trade and CX Disruptions Take Center Stage](https://nearshoreamericas.com/cxoutsourcers-forum-trade-and-cx-disruptions-take-center-stage/) - Multinational companies appear to be hitting pause on their future plans amid growing fears of a potential trade war. Geopolitical friction is already disrupting global supply chains and leaving customer service teams scrambling to manage the fallout. This is one of the key discussion areas at next week's CXOutsourcers 'Mindshare" Forum, in Munich, Germany. In
- [Milei’s Shock Therapy Puts Argentina on a Path of Recovery](https://nearshoreamericas.com/argentina-pulls-back-from-the-edge-as-mileis-shock-therapy-delivers/) - Argentina’s battered economy is finally showing signs of revival. President Javier Milei’s radical “shock therapy” is beginning to bear fruit.
- [IT Services Sector Sheds 34K Jobs Amid AI Disruption](https://nearshoreamericas.com/us-it-services-sector-sheds-34k-jobs-amid-ai-disruption/) - The US IT services sector saw a steep decline in employment in the first quarter of 2025, losing over 34,000 jobs.
- [Ecuador Tips into Recession Amid Security, Electricity Crisis](https://nearshoreamericas.com/ecuador-tips-into-recession-amid-security-electricity-crisis/) - Ecuador slipped into recession in 2024, with its economy shrinking by 2.0%—the first contraction after three consecutive years of growth.
- [Trinidad Launches New Agency to Support Global Investment](https://nearshoreamericas.com/trinidad-launches-new-agency-to-support-global-investment/) - Trinidad has launched a new investment promotion agency called Global Trinidad & Tobago by merging three existing agencies.
- [The Artificial Argument in the Real World of Real Estate](https://nearshoreamericas.com/the-artificial-argument-in-the-real-world-of-real-estate/) - Nearshore operators have been discussing how artificial intelligence could transform the industry for years. However, like many other industries that AI experts had promised would bring transformation, the widespread layoffs have yet to come. The business process outsourcing market has ballooned in growth over the past 15 years, a trend that most analysts predict will
- [Philippines Under Pressure to Secure the Release of Cebu BPO Execs](https://nearshoreamericas.com/philippines-under-pressure-to-secure-the-release-of-cebu-bpo-execs/) - Lawyers representing two Cebu-based BPO executives detained in the United States are urging the Philippine government to step in and secure their release.
- [Rumors vs. Reality: The Real Cause of Guyana's BPO Woes](https://nearshoreamericas.com/rumors-vs-reality-the-real-cause-of-guyanas-bpo-woes/) - The closure of a facility operated by French BPO giant Teleperformance in Guyana has ignited a wave of speculation.
- [Mexico Last in Global Investment Confidence Index](https://nearshoreamericas.com/mexico-last-in-global-investment-confidence-index/) - Mexico has dropped to the bottom of the 2025 Kearney Foreign Direct Investment Confidence Index (FDICI), landing 25th out of 25 countries.
- [Argentine Firms Struggle to Retain Talent Amid Poaching, AI Surge](https://nearshoreamericas.com/argentine-firms-struggle-to-retain-talent-amid-poaching-ai-surge/) - Technology companies in Argentina are rolling out new strategies to retain talent, as over 40% of them lost key professionals last year.
- [U.S. Cancels $5.1 Billion in IT Contracts, Citing Cost-Cutting Measures](https://nearshoreamericas.com/u-s-cancels-5-1-billion-in-it-contracts-citing-cost-cutting-measures/) - The Trump administration has cancelled IT contracts valued at $5.1 billion, branding them as "non-essential expenditures" on external consultants.
- [Costa Rica's Living Costs Rising Despite Low Inflation](https://nearshoreamericas.com/costa-ricas-living-costs-rising-despite-low-inflation/) - Living costs in Costa Rica are rising even as the inflation rate plunges and the local currency, the colón, continues to strengthen.
- [Arias Out, Buying Influence In: Is LatAm Being Dismissed?](https://nearshoreamericas.com/arias-out-buying-influence-in-is-latam-being-dismissed/) - Thirteen years ago, former Costa Rican President Oscar Arias shared a lunch with Washington Post reporter Manuel Roig-Franzia to reflect on the 25th anniversary of the peace accord he established between five Central American nations ravaged by conflict. Last week, the U.S. revoked his visa. The state department told NPR visa records are confidential and
- [Morgan Stanley Advises Investing Cautiously in LatAm Assets](https://nearshoreamericas.com/morgan-stanley-advises-investing-cautiously-in-latam-assets/) - Morgan Stanley has issued a stark warning on the fallout of the global trade war, triggered by former President Donald Trump, for Latin America.
- [Brazil Reinstates Visa Requirements for U.S. and Canadian Travelers](https://nearshoreamericas.com/brazil-reinstates-visa-requirements-for-u-s-and-canadian-travelers/) - Brazil has reintroduced visa requirements for citizens of the United States, Canada, and Australia, reaffirming its commitment to the principle of reciprocity
- [Hermosillo Wants Entry into Mexico's Top Tier Locations](https://nearshoreamericas.com/hermosillo-wants-entry-into-mexicos-top-tier-locations/) - Hermosillo, the capital of the Mexican state of Sonora, increasingly attracts the interest of market participants looking to optimize operations and maintain competitive advantages in the Latin America and Caribbean BPO market. As the saturation of more established hubs in Mexico, Colombia and various Central American countries solidifies, Hermosillo’s providers plan to attract more businesses,
- [Bosch Expands Presence in Costa Rica](https://nearshoreamericas.com/bosch-expands-presence-in-costa-rica/) - Bosch is ramping up its operations in Costa Rica, with plans to grow its workforce from 600 to 1,000 employees.
- [Antitrust Heat Squeezes U.S. Tech Giants, Innovation Takes a Hit](https://nearshoreamericas.com/antitrust-heat-squeezes-u-s-tech-giants-innovation-takes-a-hit/) - Tightening antitrust regulations are increasingly weighing down U.S. tech giants, forcing them to spend more on legal battles than on innovation.
- [Police: BPO Employee Stole Tickets by Abusing StubHub Access](https://nearshoreamericas.com/police-bpo-employee-stole-tickets-by-abusing-stubhub-access/) - Global BPO provider Sutherland Global Services (SGS) has been thrust into controversy after an employee at its Kingston, Jamaica,
- [Delta Expands Winter Routes Across Caribbean and Latin America](https://nearshoreamericas.com/delta-expands-winter-routes-across-caribbean-and-latin-america/) - Delta Air Lines is boosting its winter travel offerings with a major expansion of routes to the Caribbean, Mexico, and Central America.
- [Chile Leads LatAm in Economic Freedom; Argentina Shows Progress](https://nearshoreamericas.com/chile-leads-latam-in-economic-freedom-argentina-shows-progress/) - Chile leads Latin America in terms of economic freedom, according to a study by US thinktank Heritage Foundation.
- [Acquia Launches Center of Excellence in Heredia](https://nearshoreamericas.com/acquia-launches-center-of-excellence-in-heredia/) - Acquia has strengthened its presence in Costa Rica by establishing a Center of Excellence in Heredia.
- [Indra Inaugurates High-Tech Security Support Center in Colombia](https://nearshoreamericas.com/indra-inaugurates-high-tech-security-support-center-in-colombia/) - Indra Sistemas has unveiled its inaugural Support Services Center (ISSC) in Bogotá to develop advanced technological solutions for security forces.
- [H1-B Visa Restrictions Likely to Boost Nearshore](https://nearshoreamericas.com/h1b-visa-restirctions-could-boost-nearshoring/) - Tech giants, including Microsoft, Google and Amazon, warned H1-B Visa employees this week against leaving the country for fear of not being allowed back in, the latest twist in an ongoing conversation surrounding immigration in America. As anxiety rises among U.S. visa holders amid rising deportations and scrutiny, some Nearshore industry experts are saying the
- [Japan Commits $1 Billion to Boost Private Sector Investment in LatAm](https://nearshoreamericas.com/japan-commits-1-billion-to-boost-private-sector-investment-in-latam/) - The Japanese government has pledged US$1 billion to support the IDB initiatives aimed at stimulating private sector investment in Latin America.
- [El Salvador to Bring Foreign Experts to Train Students in AI](https://nearshoreamericas.com/el-salvador-to-bring-foreign-experts-to-train-students-in-ai/) - In a bold new initiative, El Salvador is set to recruit foreign software engineers to train university students in artificial intelligence (AI).
- [Declining US Dollar Could Trigger Far-Reaching Disruption](https://nearshoreamericas.com/declining-us-dollar-could-trigger-far-reaching-disruption/) - The declining US dollar looks set to pose new challenges to service exporters across Latin America. From tourism to BPOs, all are feeling the pinch.
- [LatAm 5G Adoption Doubled in 2024](https://nearshoreamericas.com/latam-5g-adoption-doubled-in-2024/) - The number of 5G connections in Latin America reached 76 million in 2024, nearly doubling from 38.5 million in 2023, according to 5G Americas.
- [Study Shows GCCs in India Outpace Traditional IT Firms in Hiring and Growth](https://nearshoreamericas.com/study-shows-gccs-in-india-outpace-traditional-it-firms-in-hiring-and-growth/) - Global Capability Centers (GCCs) in India are rapidly surpassing traditional IT service providers in workforce expansion.
- [Dominican Republic Introducing E-Passports to Curb Illegal Immigration](https://nearshoreamericas.com/dominican-republic-introducing-e-passports-to-curb-illegal-immigration/) - The Dominican Republic is set to roll out electronic passports (e-passports) as part of efforts to strengthen border security.
- [Caribbean Education: A Colonial-Era System is Not Cutting It](https://nearshoreamericas.com/caribbean-education-a-colonial-era-system-is-not-cutting-it/) - The Caribbean’s education system is in crisis, with recent studies showing most students struggle with mathematics, a fundamental skill in the modern world.
- [Brazil’s IT Market Surges 13% in 2024, Leading Latin America](https://nearshoreamericas.com/brazils-it-market-surges-13-in-2024-leading-latin-america/) - Brazil’s Information Technology (IT) sector grew by 13.9% in 2024, surpassing the global average of 10.8%.
- [Feuji to Triple its Costa Rican Headcount](https://nearshoreamericas.com/feuji-to-triple-its-costa-rican-headcount/) - Feuji is set to expand its presence in Costa Rica, with plans to triple its workforce in the Central American nation.
- [Grupo Fermaca to Build LatAm’s Largest Data Center](https://nearshoreamericas.com/grupo-fermaca-to-build-latams-largest-data-center/) - Mexican infrastructure giant Grupo Fermaca has unveiled plans to construct Latin America’s largest data center in the northern state of Durango.
- [Origen Tech Tackles Global Trade and Compliance](https://nearshoreamericas.com/origen-tech-tackles-global-trade-and-compliance/) - Businesses face mounting challenges in managing global trade and compliance in an increasingly interconnected and regulated world. From navigating complex tax regulations to ensuring seamless cross-border transactions, the need for robust, scalable solutions has never been greater. Origen Tech, a leader in SAP consulting and solution development, has emerged as a trusted partner for multinational
- [Argentina and Uruguay Among LatAm's Safest Countries](https://nearshoreamericas.com/argentina-and-uruguay-among-latams-safest-countries/) - Argentines may be grappling with the highest inflation rate, but their country is the safest in the region, according to the Global Peace Index (GPI).
- [EnterOne Acquires SLS LATAM’s Operations](https://nearshoreamericas.com/enterone-acquires-sls-latams-operations/) - EnterOne has strengthened its presence in Latin America by acquiring the operations of SLS LATAM in Argentina and Chile.
- [Colombian Philosopher: 'Study the Classics' to Grasp Tech Disruption](https://nearshoreamericas.com/colombian-philosopher-study-the-classics-to-grasp-tech-disruption/) - Simón Villegas suggests AI-adoption leaders should go back to the history of technology development in order to understand the tech evolution.
- [Citigroup to Cut Outsourcing, Hire 2,000 IT Engineers](https://nearshoreamericas.com/citigroup-to-cut-outsourcing-hire-2000-it-engineers/) - After decades of outsourcing much of its back-office operations, banking giant Citigroup is shifting gears.
- [Costa Rica Legalizes Medical Marijuana Sales](https://nearshoreamericas.com/costa-rica-legalizes-medical-marijuana-sales/) - Costa Rica has officially legalized the sale of medical marijuana, but only with a doctor's prescription, according to local media reports.
- [TN Visa Scrutiny Rising Under Trump 2.0](https://nearshoreamericas.com/tnvisa-scrutiny-rising-under-trump-2-0/) - Jasmine Mooney, a 35-year-old Canadian business consultant, recently spent 11 days under detention by U.S. immigration officials after attempting to enter the country through Mexico with a TN visa application. Three months prior, Mooney’s work visa was revoked while attempting to travel to Los Angeles over what she claimed was a paperwork issue that Vancouver
- [Infosys to Pay $17.5 Million to Settle Lawsuits over 2023 Cyberattack](https://nearshoreamericas.com/infosys-to-pay-17-5-million-to-settle-lawsuits-over-2023-cyberattack/) - Indian technology giant Infosys has agreed to a $17.5 million settlement to resolve multiple lawsuits filed against its subsidiary, McCamish Systems (IMS).
- [DR Launches Academy to Provide Software Development Training](https://nearshoreamericas.com/dr-launches-academy-to-provide-software-development-training/) - UAPA, one of the major educational institutions in the Dominican Republic, has inaugurated an innovation center (CADESOFT) in Santo Domingo.
- [Bolivia to Sell $1 Billion in Gold Reserves Amid Currency Crisis](https://nearshoreamericas.com/bolivia-to-sell-1-billion-in-gold-reserves-amid-currency-crisis/) - Bolivia is liquidating gold reserves worth $1 billion as the country grapples with a severe foreign currency shortage.
- [Turks and Caicos Tourism Hits Snag as U.S. Updates Travel Advisory](https://nearshoreamericas.com/turks-and-caicos-tourism-hits-snag-as-u-s-updates-travel-advisory/) - The United States has issued an updated travel advisory urging Americans visiting Turks and Caicos to exercise increased caution.
- [Tariff-Related Margin Pressure Leads HPE To Lay Off 2,500](https://nearshoreamericas.com/tariff-related-margin-pressure-leads-hpe-to-lay-off-2500/) - HPE plans to lay off 2,500 employees as its server business grapples with margin pressures following U.S. tariffs on Mexico and Canada.
- [Year of Droughts and Wildfires Hits South America Hard](https://nearshoreamericas.com/year-of-droughts-and-wildfires-hits-south-america-hard/) - South America appears to be at the frontline of the climate crisis blamed on global warming, with wildfires wreaking havoc across the region.
- [Mercado Libre to Expand Mexican Operations with $3.4B Investment](https://nearshoreamericas.com/mercado-libre-to-expand-mexican-operations-with-3-4-billion-investment/) - E-commerce giant Mercado Libre is set to significantly expand its presence in Mexico, committing an ambitious $34 billion investment.
- [Uruguay Leads LatAm in Transparency; Venezuelan Corruption High](https://nearshoreamericas.com/uruguay-leads-latam-in-transparency-venezuela-remains-corruption-most-corrupt/) - Uruguay is the least corrupt nation in LatAmn, ranking 13th globally with a score of 76 in Transparency International’s Corruption Perceptions Index (CPI).
- [DR Hikes Minimum Wage 20%, Sparking Business Worries](https://nearshoreamericas.com/dr-dominican-increases-minimum-wage-20-sparking-concerns-among-businesses/) - The Dominican Republic has approved a 20% increase in the minimum wage for the non-sectorized private sector.
- [Uruguay's Orsi Pledges Social and Economic Reform](https://nearshoreamericas.com/uruguays-orsi-pledges-social-and-economic-reform/) - Yamandú Orsi has officially taken office as the President of Uruguay, vowing to reform the country’s social security system and lower the retirement age.
- [Costa Rica Attracts 21 New Foreign Investors in 2024](https://nearshoreamericas.com/costa-rica-attracts-21-new-foreign-investors-in-2024/) - Despite a global decline in foreign direct investment (FDI) in 2024, Costa Rica successfully attracted 21 new companies.
- [Chile, Colombia Drive Remote Hiring Boom to New Highs](https://nearshoreamericas.com/chile-colombia-drive-remote-hiring-boom-to-new-highs/) - Demand for remote Latin American tech experts leapfrogged in 2024, as U.S. companies scoured the region hiring talent.
- [Yachay Tech: The Quick Demise of Ecuador's 'Silicon Valley'](https://nearshoreamericas.com/yachay-tech-what-happened-to-ecuadors-silicon-valley-project/) - Ecuador’s Yachay “City of Knowledge", once former president Rafael Correa’s pride, is one of countless unfulfilled "Latin American Sillicon Valley" projects.
- [Survey: 25% of Younger Americans Want to Leave Country](https://nearshoreamericas.com/survey-shows-americans-want-to-leave/) - An increasing number of Americans are contemplating leaving their country, driven by economic challenges and the pursuit of a better quality of life.
- [The Dominican Emerges as FDI Powerhouse](https://nearshoreamericas.com/the-dominican-emerges-as-fdi-powerhouse/) - FDI in Caribbean is fluctuating sharply, with the Dominican Republic and the Eastern Caribbean States (OECS) attracting substantial investment recently.
- [Mexico’s FDI Falls Short of Expectations Amid Political Uncertainty](https://nearshoreamericas.com/mexicos-fdi-falls-short-of-expectations-amid-political-uncertainty/) - Mexico attracted approximately $36.87 billion in foreign direct investment (FDI) in 2024, nearly $1 billion below analysts' forecasts.
- [Power Outage Triggers Curfew, Economic Disruption in Chile](https://nearshoreamericas.com/power-outage-triggers-curfew-economic-disruption-in-chile/) - Chile’s power outage and the subsequent imposition of a curfew have significantly impacted the country’s economy and global reputation.
- [Philippines Extends Tax Breaks to Remote Work BPOs](https://nearshoreamericas.com/philippines-extends-tax-breaks-to-remote-work-bpos/) - Philippines has revised its investment regulations, reducing corporate tax rates and extending tax incentives to business process outsourcing (BPO) firms.
- [Hexaware IPO Raises $1 Billion](https://nearshoreamericas.com/hexaware-ipo-raises-1-billion/) - Hexaware Technologies has listed its shares on the Bombay Stock Exchange (BSE) following a significant initial public offering (IPO).
- [U.S. Funds Boost LatAm Stock Valuation Amid Political Shifts](https://nearshoreamericas.com/u-s-funds-boost-latam-stock-valuation-amid-political-shifts/) - U.S. equity funds are making significant investments in Latin American stocks, anticipating the emergence of business-friendly governments.
- [Preparing for New Trade Scenarios Amid USMCA Review](https://nearshoreamericas.com/preparing-for-new-trade-scenarios-amid-usmca-review/) - The trade landscape between the United States and Mexico could face transformations. That increases the need for advanced compliance support systems.
- [Less Talk and More Action: The New Tune for Colombia's Women in IT](https://nearshoreamericas.com/less-talk-and-more-action-the-new-tune-for-colombias-women-in-it/) - Juanita Rodríguez Kattah is tired of the endless conversations about gender disparity in Colombia’s tech industry. She asserts, "Every time we approach International Day of Women in Science or International Women’s Day, there are conferences, panels, and discussions. We must move on from talking so much about how grave it is and start taking action."
- [Smart Tactics to Reverse Weak Productivity](https://nearshoreamericas.com/smart-tactics-to-reverse-weak-productivity/) - Translating Hustling into “Joseo”: Latin America’s Productivity Nuances and Organizational Tools of Tech Business Leaders
- [Thanks to a Tweet, Argentina’s President faces a potential Impeachment](https://nearshoreamericas.com/thanks-to-a-tweet-argentinas-president-faces-a-potential-impeachment/) - President Javier Milei is facing the prospect of impeachment following a tweet that led to significant financial losses for cryptocurrency investors.
- [IT/BPO Firms in Argentina Demand for Tax Reduction](https://nearshoreamericas.com/it-bpo-firms-in-argentina-demand-for-tax-reduction/) - Argentina’s IT and business process outsourcing (BPO) sectors have urged the government to implement immediate tax reductions.
- [LAC Economies Grew 2.2% in 2024: World Bank](https://nearshoreamericas.com/lac-economies-grew-2-2-in-2024-world-bank/) - The World Bank estimates that Latin America and the Caribbean (LAC) recorded economic growth of 2.2% in 2024, slightly exceeding initial expectations.
- [Panama Withdraws from China's BRI Initiative](https://nearshoreamericas.com/panama-withdraws-from-chinas-bri-initiative/) - Panama has officially decided to leave China's Belt and Road Initiative (BRI), making it the first country in Latin America to do so.
- [Darwin Romero’s Legacy Lives on at Applaudo](https://nearshoreamericas.com/darwin-romeros-legacy-lives-on-at-applaudo/) - Part of what made Applaudo the largest software developer in El Salvador was the special synergy between José Giammattei and Darwin Romero. Prior to Darwin's passing in a car accident in 2023, the country’s tech community recognized him as a key actor in putting El Salvador on the map. Because of his unique intellect and
- [As Fintech Funding Dries Up, Startups Fight for Survival](https://nearshoreamericas.com/as-fintech-funding-dries-up-startups-fight-for-survival/) - Latin America's fintech sector is stuck in a tough spot. Venture capital is drying up. and governments are slow to regulate the financial technology ecosystem.
- [Dominican BPO Advensus Expands to Trinidad](https://nearshoreamericas.com/dominican-bpo-advensus-expands-to-trinidad/) - Advensus, a Dominican Republic-based BPO operator, has expanded its operations into the Caribbean, establishing a presence in Trinidad and Tobago.
- [U.S. Offers Support to Dominican Republic for Rare Earth Extraction](https://nearshoreamericas.com/u-s-offers-support-to-dominican-republic-for-rare-earth-extraction/) - The United States has extended its support to the Dominican Republic in extracting rare earth materials.
- [Rubio’s Tour Highlights Nearshoring’s Strategic Importance](https://nearshoreamericas.com/rubios-tour-highlights-nearshorings-strategic-importance/) - In all the press conferences U.S. Secretary of State Marco Rubio held last week, the word "nearshoring" was mentioned only once.
- [Milei's "Shock Therapy" Sends Argentines Abroad](https://nearshoreamericas.com/mileis-shock-therapy-sends-argentines-abroad/) - Argentines are increasingly traveling to neighboring countries and extending their stays.
- [Barriers to Travel: Latin America’s Passport Problem](https://nearshoreamericas.com/barriers-to-travel-latin-americas-passport-problem/) - Many Latin Americans find their passports weak, as many developed nations still view the region through a lens of high crime rates and migration pressures.
- [Analyzing New Changes in Minimum Salary in Latin America](https://nearshoreamericas.com/analyzing-new-changes-in-minimum-salary-in-latin-america/) - Just like most years, January has seen changes in minimum salary in Latin America for 2025. While the majority of the region has seen a rise in the minimum wage again, the strength of the US economy and the ballooning cost of living have meant that in dollar terms most have stood still. It is
- [Altia and IDB Partner to Train 400 Hondurans in English Skills](https://nearshoreamericas.com/altia-and-idb-partner-to-train-400-hondurans-in-english-skills/) - Altia Smart City has joined forces with the Inter-American Development Bank (IDB) to train at least 400 Hondurans in English language skills.
- [Dominican Republic Invests $20 Million to Increase Broadband Coverage](https://nearshoreamericas.com/dominican-republic-invests-20-million-to-increase-broadband-coverage/) - The Dominican Republic is investing over $20 million to expand optical fiber in its southern provinces.
- [U.S. FALCON Cybersecurity Program Debuts Foreign Aid Strategy in Costa Rica](https://nearshoreamericas.com/u-s-falcon-cybersecurity-program-debuts-foreign-aid-strategy-in-costa-rica/) - The U.S. State Department reportedly helped Costa Rica regain control of its IT systems after a cyberattack its main refinery.
- [Rent Control: Mexico City Sets Limits on House Rent](https://nearshoreamericas.com/rent-control-mexico-city-sets-limits-on-house-rent/) - Mexico City has set a cap on rent increases after reports showed that many locals were moving to the outskirts due to soaring rental prices.
- [Breakdown: Staffing Trends Defining 2025’s Workplace](https://nearshoreamericas.com/breakdown-staffing-trends-defining-2025-workplace/) - "We need evangelization". Martin Padulla, Founder & CEO at Staffingamericalatina and former Managing Director of the World Employment Confederation preaches the old customer service and IT world is dying. "We need to make the general public understand that English proficiency and digital skills are essential, yet not enough anymore." In this breakdown, we gathered insights
- [AWS Mexico Explained: A New Tech Cornerstone in Mexico](https://nearshoreamericas.com/aws-mexico-explained-a-new-tech-cornerstone-in-mexico/) - "I believe the new Amazon Web Services (AWS) cloud 'region' will bring a lot to Mexico and all its industries," says David Victoria, a Senior Cloud Architect for Caylent in Latin America and one of the main ambassadors of Amazon's newest technology project. "However, I still think there's many things to ask Santa for." Querétaro
- [OutPLEX Founder on the Road Traveled and the Road Ahead](https://nearshoreamericas.com/from-agent-to-boss-outplexs-jim-ryans-rise-through-the-ranks-of-bpos/) - Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a personnel-retention strategy.
- [El Salvador Bids Farewell to Bitcoin as Legal Tender Amid IMF Pressure](https://nearshoreamericas.com/el-salvador-bids-farewell-to-bitcoin-as-legal-tender-amid-imf-pressure/) - Four years after making history as the first country to embrace Bitcoin as legal tender, El Salvador is scaling back its Bitcoin Law.
- [US BPO Firm iQor Holdings Files for Bankruptcy Protection](https://nearshoreamericas.com/iqor-holdings-bankruptcy/) - iQor Holdings has filed for chapter 11 bankruptcy protection, as the U.S. BPO provider finally makes up its mind to address its debt load.
- [IT Providers Frustrated by Years of H1B Visa Chaos](https://nearshoreamericas.com/president-trump-h1b-visas/) - As the US government continues to restrict the movement of tech professionals with H1B visas, foreign IT services providers are feeling frustrated.
- [Still Not Clear How Many Customers Affected by Sitel Breach](https://nearshoreamericas.com/still-not-clear-how-many-customers-affected-by-sitel-breach/) - The BPO industry is finding itself under a cloud of suspicion, as cybercriminals from Lapsus$, continues to break into their networks.
- [New Editor Brings Experienced Eye to Nearshore Reporting](https://nearshoreamericas.com/new-editor-brings-experienced-eye-to-nearshore-reporting/) - The team at Nearshore Americas is pleased to announce the placement of a new Managing Editor, César Cantú, a well-regarded Mexican journalist who began leading the group's editorial operation last week. César specializes in business journalism, and has covered a wide range of beats, including foreign trade policy, agribusiness, telecommunications, tech, energy and labor rights.
- [Barranquilla Bets on English-Teaching Program to Satiate Growing BPO Sector](https://nearshoreamericas.com/bilingual-bpos-barranquilla-english-training/) - Barranquilla is ramping up its ‘English-for-work’ program, as it wants slash unemployment rate and satiate BPOs' hunger for bilingual talent.
- [Colombia's Trump Came Out of Nowhere and Inches Close to a Presidential Win](https://nearshoreamericas.com/colombias-trump-came-out-of-nowhere-and-inches-close-to-a-presidential-win/) - Rodolfo Hernández, characterized as Colombia's Trump, is rattling political establishment in the country and inches close to the presidency
- [Illuminate Awards 2022: A Celebration of the Best in the Nearshore](https://nearshoreamericas.com/illuminate-awards-2022-a-celebration-of-the-best-in-the-nearshore/) - Meet the winners of the 2022 Illuminate Awards, who helped the Nearshore industry thrive and develop in the Americas
- [Colombia Passes Remote Work Law, Making Way for Hybrid Offices](https://nearshoreamericas.com/colombia-regulates-remote-work-making-way-for-hybrid-offices/) - A new law in Colombia removed the legal hurdles for remote work and is opening a path for a model of hybrid work in the country
- [Colombia Elects Its First Ever Leftist President, Leaving Investors Worried](https://nearshoreamericas.com/colombia-leftist-president-investors-gustavo-petro/) - Colombia has elected left-wing candidate Gustavo Petro, leaving investors scrambling to know what would be their future.
- [Nexus Keynote: A Finance Minister Oversees a Once-in-a-Lifetime Transformation](https://nearshoreamericas.com/nexus-keynote-a-finance-minister-oversees-a-once-in-a-lifetime-transformation/) - Guyana's Finance Minister, Ashni Singh, will be Nexus 2023's Keynote Speaker, providing insight into the country's future after its recent oil boom.
- [Accent Software Thrives Despite Being Labelled "Racist"](https://nearshoreamericas.com/accent-software-thrives-despite-being-labelled-racist/) - Customer service providers are increasingly embracing Sanas accent-matching software, despite some American analysts describing it as the 'racist' tool.
- [Peru's Chancay Port Stokes Trade Tension Between US and China](https://nearshoreamericas.com/perus-chancay-port-stokes-trade-tension-between-us-and-china/) - A mega port built in the Peruvian town of Chancay looks set to intensify US trade war with China like never before
- [LatAm's Productivity Rate: Four Times Less than the U.S.](https://nearshoreamericas.com/latams-productivity-rate-four-times-less-than-the-u-s/) - Latin America's productivity rate is alarmingly low, with the region being four times less productive than the United States, according to a study by the Economic Commission for Latin America and the Caribbean (ECLAC). To put this into perspective, a U.S. worker accomplishes in one hour what it takes a worker in Latin America four
- [Ecuador’s Rolling Blackouts Push Businesses to the Edge](https://nearshoreamericas.com/ecuadors-rolling-blackouts-push-businesses-to-the-edge/) - Ecuador is reeling from an energy crisis so severe that power blackouts now last up to 14 hours a day. For businesses, it’s a battle for survival.
- [Nearshore is Mostly Safe From Trump's Tariff Threats](https://nearshoreamericas.com/nearshore-is-mostly-safe-from-trumps-tariff-threats/) - With tariffs, retailers, automotive factories, agriculture, and other industrial giants might sense blood in the water. Nearshore seems safe from peril
- [Chile and Puerto Rico: LatAm's Top Digitally Competitive Economies](https://nearshoreamericas.com/chile-and-puerto-rico-latams-top-digitally-competitive-economies/) - Poor educational system and reluctance to embrace new technology weakening digital competency in LatAm, but Chile and Puerto Rico shine as beacons of hope.
- [Editor's Pick: From Currency Risk to Wage Disputes, the Top Ten Posts of 2024](https://nearshoreamericas.com/editors-pick-from-currency-risk-to-wage-disputes-the-ten-posts-of-2024/) - Predicting which Nearshore Americas' stories will gain the strongest audience engagement on web pages is more art than science. Of course, classic interest areas - such as technology disruption, political upheaval, and country-focused analysis - always are top-performing categories. But looking back at our Top Ten stories of 2024, we find that some of the
- [Outages and Outrage: Connectivity is a Growing Crisis for Venezuela](https://nearshoreamericas.com/outages-and-outrages-connectivity-is-a-growing-crisis-for-venezuela/) - Venezuela-based workforce dedicated to remote jobs must deal with three to four power blackouts or internet failures throughout a relatively stable week.
- [Four Latin American Cities Offering Affordable Real Estate](https://nearshoreamericas.com/four-latin-american-cities-offering-affordable-real-estate/) - While major Latin American capitals see property prices soar, a few hidden gems offer surprisingly affordable housing and lower living costs.
- [Reasons to Doubt the Latest Travel Warnings from US Bureaucrats](https://nearshoreamericas.com/reasons-to-doubt-the-latest-travel-warnings-from-us-bureaucrats/) - Travel warnings issued by the US are a quick yet unreliable system to approach safety in Latin American countries. Let alone doing business.
- [Call Center Crisis: AI Integration Leaves Agents on the Brink](https://nearshoreamericas.com/call-center-crisis-ai-integration-leaves-agents-on-the-brink/) - A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this... AI will replace the BPO industry."
- [A Premier Coding Bootcamp Tries to Recover from PR Nightmare](https://nearshoreamericas.com/a-premier-coding-bootcamp-tries-to-recover-from-pr-nightmare/) - The case of Holberton School begs the question: how can an initiative with so much potential move on from a scandal’s turmoil?
- [Rural Caribbean Areas Falling Behind in High Speed Internet](https://nearshoreamericas.com/rural-caribbean-areas-falling-behind-in-high-speed-internet/) - Across the Caribbean, hundreds of towns and villages remain untouched by optical fiber internet.
- [Pandemic Shift Reversed? LatAm Heads Back to Office](https://nearshoreamericas.com/pandemic-shift-reversed-latam-heads-back-to-office/) - Across Latin America, the remote work revolution appears to be grinding to a halt.
- [Workplace Harassment: Can Foreign Execs Be Held Accountable?](https://nearshoreamericas.com/workplace-harassment-can-foreign-execs-be-held-accountable/) - Workplace harassment is an undeniable reality. But can a Latin American nation hold accountable the CEOs and executives of companies operating within its borders, even if those leaders are foreign nationals residing outside the country? In 2022, the International Labour Organization (ILO) reported that nearly one in four workers (22.8%) worldwide faced violence or harassment
- [Exorbitant Salaries Won't Stop Developers From Moving On](https://nearshoreamericas.com/exorbitant-salaries-wont-stop-developers-from-moving-on/) - Increasing workloads of the AI-adoption era can be facilitated for tech professionals with more structural, housekeeping strategies that can help retention.
- [Water-Guzzling Data Centers Spark Outrage Across Latin America](https://nearshoreamericas.com/water-guzzling-data-centers-spark-outrage-across-latin-america/) - In Colón, a town in the Mexican state of Querétaro, residents are protesting the construction of new data centers nearby.
- [What Does DeepSeek Mean For Nearshore Operators?](https://nearshoreamericas.com/what-does-deepseek-mean-for-nearshore-operators/) - Operatively, DeepSeek's arrival won't change the nature of AI adoption. But experts agree it will significatively impact services and software development.
- [As Nicaragua Drifts into Political Oblivion, Great Talent Remains](https://nearshoreamericas.com/as-nicaragua-drifts-into-political-oblivion-great-talent-remains/) - It should come as no surprise to note that Nicaragua is not the Nearshore darling it once was. Strangled by President Daniel Ortega’s authoritarian rule and the ongoing crackdown on political dissent, Nicaragua is a much harder sell to foreign investors that it was ten years ago. Frustration runs deep among local entrepreneurs who watch
- [Aid Freeze Causes Disruption to Well Established Programs](https://nearshoreamericas.com/aid-freeze-causes-disruption-to-well-established-programs/) - The freeze on U.S. federal aid has thrown developmental programs in Central America into disarray, leading many nonprofits to abandon their projects midway.
- [Three LatAm Startups Likely to Gain Unicorn Status in 2025](https://nearshoreamericas.com/three-latam-startups-likely-to-gain-unicorn-status-in-2025/) - Despite economic upheavals and a decline in venture capital inflows, at least three Latin American startups could achieve unicorn status in 2025.
- [Tourism in Latin America Soars: 7 Nations See Major Revenue Gains](https://nearshoreamericas.com/tourism-in-latin-america-soars-7-nations-see-major-revenue-gains/) - The tourism industry in Latin America and the Caribbean experienced rapid growth in 2024, with seven countries generating substantial revenue.
- [CoreX Bets on Mexican Talent with Volteo Digital Takeover](https://nearshoreamericas.com/corex-bets-on-mexican-talent-with-volteo-digital-takeover/) - ServiceNow consultancy CoreX has acquired its Mexican competitor, Volteo Digital, in a strategic move to leverage Mexican talent.
- [Nexus 2025 Moves to Miami](https://nearshoreamericas.com/nexus-2025-moves-to-miami/) - The Nearshore Nexus, the premier event for BPO and technology services leaders in America’s nearshore, has now moved to Miami.
- [Google Maps Labels U.S. a "Sensitive Country"](https://nearshoreamericas.com/google-maps-labels-u-s-a-sensitive-country/) - Google Maps has classified the United States as a "sensitive country" following Trump’s decision to rename the Gulf of Mexico as the "Gulf of America."
- [Filipino BPO Executives Arrested in US for $44 Million Scam](https://nearshoreamericas.com/filipino-bpo-executives-arrested-in-us-for-44-million-scam/) - Two Filipino BPO executives have been arrested and charged in the United States for defrauding over 800 elderly authors of nearly $44 million.
- [Mexicans Shrug Off Trump’s ‘Gulf of America’ Order](https://nearshoreamericas.com/mexicans-shrug-off-trumps-gulf-of-america-order/) - Mexicans have largely dismissed President Donald Trump's executive order renaming the Gulf of Mexico as the Gulf of America.
- [Equisoft Acquires VisCalc to Strengthen Agent-Centric Solutions](https://nearshoreamericas.com/equisoft-acquires-viscalc-to-strengthen-agent-centric-solutions/) - Equisoft, which has strong presence in Latin America, has acquired Atlanta-based VisCalc in a move to enhance its agent-focused offerings.
- [Argentina Will Have Its Own Supercomputer for Scientific Research](https://nearshoreamericas.com/argentina-will-have-its-own-supercomputer-for-scientific-research/) - The Argentinean government acquired another Supercomputer, which will be used mainly by the country's universities and scientific community.
- [Jamaica’s Early BPO Entrepreneur Patrick Casserly Passes Away](https://nearshoreamericas.com/jamaicas-early-bpo-entrepreneur-patrick-casserly-passes-away/) - Patrick Casserly, a trailblazer of Jamaica’s BPO industry, passed away recently at the age of 58.
- [TaskUs Faces Backlash in India After Abrupt Layoffs of 300 Employees](https://nearshoreamericas.com/taskus-faces-backlash-in-india-after-abrupt-layoffs-of-300-employees/) - TaskUs is under scrutiny in India following the abrupt termination of over 300 employees at its facility in Indore, a city in the state of Madhya Pradesh.
- [Machines Writing 30% of Codes: Cognizant CEO](https://nearshoreamericas.com/machines-writing-30-of-codes-cognizant-ceo/) - AI is reshaping the software development landscape, with machines now contributing to 30% of code generation, according to Cognizant CEO Ravi Kumar.
- [Rental Prices in Buenos Aires Surge by Up to 96% Amid Market Uncertainty](https://nearshoreamericas.com/rental-prices-in-buenos-aires-surge-by-up-to-96-amid-market-uncertainty/) - Rental prices in Buenos Aires soared in 2024, with some neighborhoods experiencing an astonishing 96% increase.
- [Sheinbaum Absent, Slim Present at Trump’s Inauguration](https://nearshoreamericas.com/sheinbaum-absent-slim-present-mexicos-representation-at-trumps-inauguration/) - Mexican President Claudia Sheinbaum was notably absent from the guest list for Donald Trump’s presidential inauguration.
- [AWS to Invest $5 Billion in Mexico, Build Data Center](https://nearshoreamericas.com/aws-to-invest-5-billion-in-mexico-build-data-center/) - Amazon Web Services (AWS) announced plans to establish a mega data center in Querétaro as part of launching a new cloud region in Central Mexico.
- [Only Two LatAm Cities Appear on the Latest "World’s Best Cities" Report](https://nearshoreamericas.com/only-two-latam-cities-appear-on-the-latest-worlds-best-cities-report/) - Only two Latin American cities—São Paulo and Rio de Janeiro—are featured in the 2025 World’s Best Cities Report, ranking 75th and 100th globally, respectively.
- [El Salvador Welcomes Record Tourists in 2024](https://nearshoreamericas.com/el-salvador-welcomes-record-tourists-in-2024/) - El Salvador welcomed 3.9 million tourists in 2024, establishing itself as a prominent tourism hotspot in Central America.
- [UBO Registries and the Fight Against Corruption in Latin America](https://nearshoreamericas.com/ubo-registries-and-the-fight-against-corruption-in-latin-america/) - How Ultimate Beneficial Owner (UBO) registries are implemented across the continent, for greater transparency and strengthening of regional confidence
- [Scotiabank Exits Colombia, Costa Rica, and Panama in Deal with Davivienda](https://nearshoreamericas.com/scotiabank-exits-colombia-costa-rica-and-panama-in-deal-with-davivienda/) - Scotiabank has finalized an agreement to transfer its banking operations in Colombia, Costa Rica, and Panama to Colombian bank Davivienda.
- [Tech Pros Seek New Roles Amid Rising Dissatisfaction](https://nearshoreamericas.com/tech-pros-seek-new-roles-amid-rising-dissatisfaction/) - A growing number of tech professionals are pursuing new job opportunities, driven by dissatisfaction and burnout.
- [Migration Through Darien Gap Drops by 41%](https://nearshoreamericas.com/migration-through-darien-gap-drops-by-41/) - The number of migrants and asylum seekers traversing the treacherous Darien Gap has fallen by nearly 41% in the past year.
- [Carenet Health Starts Operations in Trinidad and Tobago's New SEZ](https://nearshoreamericas.com/carenet-health-starts-operations-in-trinidad-and-tobagos-new-sez/) - Texas-based Carenet Health has become the first company to benefit from Trinidad and Tobago’s newly launched special economic zone (SEZ).
- ["Dominican Republic Leads LatAm Employment Growth": ECLAC](https://nearshoreamericas.com/dominican-republic-leads-latam-employment-growth-eclac/) - The Dominican Republic recorded the highest employment growth in Latin America during the first half of 2024.
- [Mexico Halts Frequency Spectrum Auction, Disbands Telecom Regulator](https://nearshoreamericas.com/mexico-halts-frequency-spectrum-auction-disbands-telecom-regulator/) - Mexican President Claudia Sheinbaum has disbanded the Federal Telecommunications Institute (IFT) and halted its auction of 2,223 radio spectrum blocks.
- [LAC Economies Struggle with Resource Shortages, Growth Projected at 2.4% for 2025](https://nearshoreamericas.com/lac-economies-struggle-with-resource-shortages-growth-projected-at-2-4-for-2025/) - Latin America and the Caribbean (LAC) are projected to achieve modest growth of 2.4% in 2025, according to the ECLAC.
- [Banamex Spins Off Institutional Banking as Part of IPO](https://nearshoreamericas.com/banamex-spins-off-institutional-banking-as-part-of-ipo/) - Citi Group has separated its institutional banking operations from Grupo Financiero Banamex.
- [Montevideo: The Most Expensive LatAm City](https://nearshoreamericas.com/montevideo-the-most-expensive-latam-city/) - Montevideo, the capital of Uruguay, is the most expensive urban landscape in Latin America, with the cost per square meter for an apartment exceeding $3,400.
- [How Latin America’s New Banks Are Rewriting the Rulebook](https://nearshoreamericas.com/how-latin-americas-new-banks-are-rewriting-the-rulebook/) - Established financial institutions of Latin America are very hidebound. In response, a new generation of bankers are looking to upset the applecart.
- [Costa Rica Raises Minimum Wage by 2.3%](https://nearshoreamericas.com/costa-rica-raises-minimum-wage-by-2-3/) - The Costa Rican Wage Council has approved a 2.37% increase in the minimum monthly wage, bringing it to nearly $700.
- [Trump Presidency Projected to Weaken LatAm Currencies](https://nearshoreamericas.com/trump-presidency-projected-to-weaken-latam-currencies/) - Latin American currencies face significant risks if Donald Trump follows through on his campaign pledges.
- [AI Hammers TP and Concentrix Stock as FOBO Becomes Very Real ](https://nearshoreamericas.com/ai-hammers-tp-and-concentrix-stock-as-fobo-becomes-very-real/) - The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the CX space.
- [Digital Platforms Oppose Mexico’s Labor Reform, Citing Confusion](https://nearshoreamericas.com/digital-platforms-oppose-mexicos-labor-reform-citing-confusion/) - Digital platform operators, such as Uber and Rappi, are urging the Mexican government to reconsider a newly approved labor reform
- [MercadoLibre and Nubank Fight for Larger Slice of LatAm Fintech Industry](https://nearshoreamericas.com/mercadolibre-and-nubank-fight-for-larger-slice-of-latam-fintech-industry/) - MercadoLibre and Nubank are fiercely competing to dominate Latin America's fintech market
- [At Last, EU and Mercosur Seal a Trade Deal](https://nearshoreamericas.com/at-last-eu-and-mercosur-seal-a-trade-deal/) - The European Union has successfully concluded a trade agreement with Mercosur, a regional bloc comprising Argentina, Brazil, Paraguay, and Uruguay.
- [Rising Oil Production Raises Hopes of Argentina's Economic Recovery](https://nearshoreamericas.com/rising-oil-production-raises-hopes-of-argentinas-economic-recovery/) - Argentina's struggling economy is experiencing a resurgence, driven by a significant increase in oil production that is set to surpass Colombia's output.
- [Guatemala Proposes 10% Minimum Wage Hike](https://nearshoreamericas.com/guatemala-proposes-10-minimum-wage-hike/) - Guatemala is considering a significant 10% increase in its minimum wage, aiming to bolster the purchasing power of its workforce amidst rising living costs.
- [Ualá: A Dynamic Founder Sharpens Argentina's Tech Profile](https://nearshoreamericas.com/uala-a-dynamic-founder-sharpens-argentinas-tech-profile/) - Ualá is one of several disruptive tech innovators taking Latin America’s banking by storm. The company is very much a reflection of its founder and CEO Pierpaolo Barbieri, a 37-year-old Argentinian whose name recognition is suddenly skyrocketing due to a recent $300 million funding round. Barbieri was just 14 when he witnessed Argentina’s early-2000s economic
- [Q&A: AI Adoption Moving Faster in LATAM Than Developed Markets](https://nearshoreamericas.com/qa-andrea-iorio-on-ai-adoption-in-latin-america/) - Andrea Iorio is a Brazil-based Italian tech expert who has quickly become one of the regions’ main keynote speakers and authors on technological transformation. After a business career aiding brands like Groupon, L’oreal Brazil, and Tinder LatAm, he decided to dedicate himself to written and public speaking advocacy and consulting. Nowadays, he hosts NVIDIA’s "Vem
- [Dan Lang, a Beloved Champion of Impact Sourcing Near and Far, Dies at 60](https://nearshoreamericas.com/dan-lang-a-beloved-champion-of-impact-sourcing-near-and-far-dies-at-60/) - Dan Lang, a longtime employee at Sutherland Global Services and widely admired for his work in impact sourcing, passed away suddenly last week. He was 60 years old and based in Williamson, New York. Through his 35+ years of service at Sutherland, Dan Lang rose to Senior Vice President before taking on a "Practitioner" role
- [Cuba’s Power Crisis Worsens With One More Grid Collapse](https://nearshoreamericas.com/cubas-power-crisis-worsens-with-one-more-grid-collapse/) - Cuba's electricity crisis intensified on Wednesday after a major grid collapsed following the failure of the Antonio Guiteras Thermoelectric Plant in Matanzas.
- [Accenture Invests in Cresta for Call Center Automation Solutions](https://nearshoreamericas.com/accenture-invests-in-cresta-for-call-center-automation-solutions/) - Accenture has made a strategic investment in Cresta, an AI-driven platform specializing in enhancing contact center operations.
- [HCL Tech Acquires HPE’s CTG Assets for $225 Million](https://nearshoreamericas.com/hcl-tech-acquires-hpes-ctg-assets-for-225-million/) - HCL Technologieshas acquired certain assets of Communication Technology Group (CTG), a subsidiary of Hewlett Packard Enterprise (HPE), for $225 million.
- [Tech Support Jobs Decline as Automation Advances: Report](https://nearshoreamericas.com/tech-support-jobs-decline-as-automation-advances-report/) - The automation of technical support services, traditionally a significant revenue stream for Business Process Outsourcing (BPO) firms, is accelerating.
- [Poverty in Latin America Drops to Historic Lows](https://nearshoreamericas.com/poverty-in-latin-america-drops-to-historic-lows/) - The Economic Commission for Latin America and the Caribbean (ECLAC) reports that poverty in Latin America fell to a historic low of 27.3% in 2023.
- [Uruguay's IT Sector: A Powerhouse of Growth](https://nearshoreamericas.com/uruguays-it-sector-a-powerhouse-of-growth/) - Uruguay's Information Technology sector is booming, emerging as the main driver of the nation's economy.
- [Jamaica Makes Regulatory Compliance Easier](https://nearshoreamericas.com/jamaica-makes-regulatory-compliance-easier/) - The Jamaican government is preparing to establish a business accelerator center in Montego Bay.
- [Q&A: "À la carte" Buildings, The New Trend In Free Trade Zones](https://nearshoreamericas.com/qa-a-la-carte-buildings-the-new-trend-in-free-trade-zones/) - The Vigo Free Trade Zone is creating tailor-made workspaces for lease clients, adapting to the specific dynamics of each business.
- [Brazil’s Blip Raises $60 Million, Eyes LatAm Expansion](https://nearshoreamericas.com/brazils-blip-raises-60-million-eyes-latam-expansion/) - Conversational marketing app Blip has raised $60 million in Series C funding led by SoftBank, aimed at expanding its operations across Latin America.
- [IPAs in Costa Rica, Trinidad, and Panama Push Hard for New Investment](https://nearshoreamericas.com/ipas-in-costa-rica-trinidad-and-panama-push-hard-for-new-investment/) - NSAM consulted the directors of three IPAs in Central America and the Caribbean about their prospects for 2025.
- [Leftist Yamandú Orsi Elected President of Uruguay](https://nearshoreamericas.com/leftist-yamandu-orsi-elected-president-of-uruguay/) - Yamandú Orsi has been elected as Uruguay's new president, defeating the incumbent conservative governing coalition in a closely contested election on Sunday.
- [One in Five Economic Immigrants Will Leave Canada: Report](https://nearshoreamericas.com/one-in-five-economic-immigrants-will-leave-canada-report/) - Many foreign jobseekers who came to Canada in search of a better future are now reaching the exit door.
- [Marco Rubio Poised to be First Latino Secretary of State](https://nearshoreamericas.com/marco-rubio-the-first-latino-to-become-us-secretary-of-state/) - Authoritarian governments in Latin America may face increasing pressure as President-elect Donald Trump has selected Marco Rubio as Secretary of State.
- [FTZ's Become Costa Rica's Key Engine of Growth: Study](https://nearshoreamericas.com/ftzs-become-costa-ricas-key-engine-of-economic-growth-study/) - Costa Rica’s FTZs have become a key engine of economic growth, attracting significant FDI and supporting thousands of jobs.
- [Costa Rica Takes Advice from Salvador's Bukele to Curb Crime](https://nearshoreamericas.com/costa-rica-takes-advise-from-salvadors-bukele-to-curb-crime/) - Costa Rica seems ready to follow El Salvador's lead in fighting crime, with murder rates soaring.
- [LatAm Air Traffic Increases as Investments Also Rise](https://nearshoreamericas.com/latam-air-traffic-increases-as-investments-also-rise/) - The Latin American and Caribbean is set to reach 773 million air passengers by the end of 2024, driven by a surge in aviation infrastructure investments.
- [India's BPOs turn AI from 'Job Killer' to 'Job Generator'](https://nearshoreamericas.com/indias-bpos-turn-ai-from-job-killer-to-job-generator/) - India's BPO firms are currently riding the AI wave and they are turning potential disruption from the technology into lucrative opportunities.
- [Philippines Revamps Tax System to Boost Investments](https://nearshoreamericas.com/philippines-revamps-tax-system-to-boost-investments/) - The Philippines has introduced significant tax reforms, reducing the tax burden on companies, aiming to encourage job creation, and boost export revenues.
- [Editor's Pick: The Podcasts that Reveal an Unvarnished Latin America](https://nearshoreamericas.com/editors-pick-the-podcasts-that-reveal-an-unvarnished-latin-america/) - Discover the top English-language podcasts about Latin America that explore its rich culture, politics and history.
- [European Firms Outsource Cybersecurity Amid Regulatory Pressure](https://nearshoreamericas.com/european-firms-outsource-cybersecurity-amid-regulatory-pressure/) - Corporate firms across Europe are increasingly considering outsourcing their cybersecurity operations due to a shortage of skilled professionals
- [Q&A, Founder of Lara Fund: Why LATAM Is So Often Misunderstood](https://nearshoreamericas.com/qa-founder-of-lara-fund-why-latam-is-so-often-misunderstood/) - Jessica Bedoya, founder of Lara Fund, leverages years in diplomacy, politics, and multilateral banking to drive investment in LatAm's infrastructure and energy sectors.
- [Colombia's Labor Reform is a Negative for Nearshore](https://nearshoreamericas.com/colombias-labor-reform-is-a-negative-for-nearshore/) - Colombia's labor reform has sparked intense debate about its impact on the country's competitiveness.
- [U.S. Eases Travel Restrictions for El Salvador](https://nearshoreamericas.com/u-s-eases-travel-restrictions-for-el-salvador/) - The United States has lowered its travel advisory for El Salvador from Level 3 to Level 2, recognizing the country’s significant strides in curbing crime.
- [Beyond Mexico: Nearshoring in Panama, DR, Colombia & Peru](https://nearshoreamericas.com/beyond-mexico-nearshoring-in-panama-dr-colombia-peru/) - Not only Mexico but also Panama, the Dominican Republic, Colombia, and Peru are expected to gain significantly from the nearshoring trend.
- [LatAm Struggles to Meet Global Sustainability Standards](https://nearshoreamericas.com/latam-firms-face-uphill-battle-in-meeting-global-sustainability-reporting-standards/) - A majority of corporate firms in Latin America are struggling to adopt global standards for financial reporting on sustainability, known as IFRS.
- [Rising Cyberattacks in Mexico Put US Firms on Tenterhooks](https://nearshoreamericas.com/rising-cyberattacks-in-mexico-put-us-firms-on-tenterhooks/) - The rising rate of cyberattacks has out American companies operating in Mexico on tenterhooks, with analysts wondering who will be the next victim.
- [Boosting BPO and IT: How Free Trade Zones Leverage Digital and Custom Solutions](https://nearshoreamericas.com/boosting-bpo-and-it-how-free-trade-zones-leverage-digital-and-custom-solution/) - Latin America’s free trade zones are transforming into key centers for BPO and IT nearshoring, making them competitive global players.
- [Breakdown: How Latin America Views Trump 2.0](https://nearshoreamericas.com/breakdown-how-latin-america-views-trump-2-0/) - Trump's return raises concerns in Latin America over trade and immigration.
- [Guyana, Paraguay, Uruguay Lead LatAm Economic Growth: World Bank](https://nearshoreamericas.com/guyana-paraguay-uruguay-lead-latam-economic-growth-world-bank/) - Check the countries that are leading Latin America in economic growth this year, according to the World Bank.
- [Chile's Economy Slides As Mining Industry Falters](https://nearshoreamericas.com/chiles-economy-slides-as-mining-industry-falters/) - Chile’s economy has continued its downward trend despite aggressive interest rate cuts by the Central Bank, which has slashed rates by over 6% since mid-2023.
- [Applied Materials Establishes Services Center in Costa Rica](https://nearshoreamericas.com/applied-materials-establishes-services-center-in-costa-rica/) - Applied Materials has opened a services center in Heredia, Costa Rica, seizing on the region's semiconductor boom.
- [Bolivia's Economy in Crisis as Ruling Party Factions Clash](https://nearshoreamericas.com/bolivias-economy-in-crisis-as-ruling-party-factions-clash/) - Bolivia’s economy is sliding into turmoil as internal strife within the ruling party exacerbates an already critical situation.
- [The Twin Engines of Nearshoring Need to Harmonize](https://nearshoreamericas.com/the-twin-engines-of-nearshoring-need-to-harmonize/) - As the U.S. embraces nearshoring to enhance economic resilience, Congressman Carlos A. Gimenez emphasizes its critical role in countering China’s influence.
- [A Growing Exodus: Americans Renouncing Citizenship](https://nearshoreamericas.com/a-growing-exodus-americans-renouncing-citizenship/) - Thousands of Americans are choosing to give up their citizenship, driven by frustration with the IRS' far-reaching tax laws.
- [India-LatAm Relations on the Rise: Opportunities Abound Amid Key Challenges](https://nearshoreamericas.com/india-latam-relations-on-the-rise-opportunities-abound-amid-key-challenges/) - The trade relations between India and Latin America is growing, but there are still some hurdles to deal with, according to expert.
- [LatAm Population Could Shrink As Birth Rate Falls: ECLAC](https://nearshoreamericas.com/latam-population-could-shrink-as-birth-rate-falls-eclac/) - Latin America experienced the world’s largest decline in fertility between 1950 and 2024, with a drop of 68.4%, according to the ECLAC.
- [Bureaucracy and Legacy Computer Systems Failing Colombia’s Trade: World Bank](https://nearshoreamericas.com/bureaucracy-and-legacy-computer-systems-failing-colombias-trade-world-bank/) - Legacy computer systems and bureaucratic obstacles are hindering international trade in Colombia, according to the World Bank.
- [El Salvador’s Startup Ecosystem Booms with Surge in Venture Funding](https://nearshoreamericas.com/el-salvadors-startup-ecosystem-booms-with-surge-in-venture-funding/) - El Salvador, has risen 10 places in the Global Startup Ecosystem Index (GSEI), compiled by StartupBlink, moving from 715th to 705th globally.
- [Ibex Expands Operations in Tegucigalpa](https://nearshoreamericas.com/ibex-is-expands-operations-in-tegucigalpa/) - Ibex has expanded its operations in the Honduran capital, Tegucigalpa, adding 10,000 square feet to its delivery center, originally launched in 2021.
- [After Uruguay, SGF Acquires Adecco’s Ecuador Operations](https://nearshoreamericas.com/after-uruguay-sgf-acquires-adeccos-ecuador-operations/) - SGF Global has acquired Adecco's operations in Ecuador, aiming to capitalize on the rising demand for technology talent in the South American country.
- [Nearshore Model is Shaken by Medellin's Rocketing Property Values](https://nearshoreamericas.com/nearshore-model-is-shaken-by-medellins-rocketing-property-values/) - Digital nomads are being attracted by cities like Medelln, pros and cons of this phenomenon.
- [At iQor Event, Trinidad Expects 1,000 New Jobs](https://nearshoreamericas.com/at-iqor-event-trinidad-expects-for-seeing-1000-jobs/) - Trinidad & Tobago is set to create nearly 1,000 jobs in the BPO sector this fiscal year, according to Trade and Industry Minister Paula Gopee-Scoon.
- [América Móvil's 5G Expansion May Slash Prices in LatAm](https://nearshoreamericas.com/5g-prices-may-drop-in-latam-as-america-movil-invests-billions-in-network-expansion/) - América Móvil is investing billions of dollars in 5G network expansion, raising expectations for lower wireless telecom costs across Latin America.
- [As Remote Work Accelerates, Keeping Workers Engaged Becomes Essential](https://nearshoreamericas.com/cultural-trends-impacting-the-future-of-remote-work/) - Remote work is not a trend anymore, is a reality that has challenges for companies in order to attract workers.
- [Live Translation: A Game-changing Tsunami for BPO](https://nearshoreamericas.com/live-translation-a-game-changing-tsunami-for-bpo/) - Transcom is rolling out a real-time voice-translation tool that could spell the end of AI-powered chatbots in the contact center industry.
- [S&P Raises Chile’s Credit Rating as Economy Stabilizes](https://nearshoreamericas.com/sp-raises-chiles-credit-rating-as-economy-stabilizes/) - S&P Global has upgraded Chile's credit rating from "negative" to "stable," citing the country’s reduced government spending and a slowdown in borrowing.
- [Globant's Exusia Acquisition Shows AI Arms Race is Intensifying](https://nearshoreamericas.com/globant-exusia-acquisition-shows-ai-arms-race-is-intensifying/) - Globant acquisition of Exusia represents a move to enhance its capabilities in AI and data engineering, while also expanding its global footprint.
- [Central American Countries Race to Expand Airport Capacity](https://nearshoreamericas.com/central-american-countries-race-to-expand-airport-capacity/) - As tourist numbers in Central America surpass pre-pandemic levels, countries throughout the region are racing to bolster their airport infrastructure.
- [New Technologies Spark Competitive Pressure in U.S. Corporate World](https://nearshoreamericas.com/new-technologies-spark-competitive-pressure-in-u-s-corporate-world/) - U.S. business leaders are feeling pressure to embrace new technologies, with many concerned that their competitors might gain an edge by using tech,
- [NTT Data Acquires Brazil’s Aoop](https://nearshoreamericas.com/ntt-data-acquires-brazils-aoop/) - NTT Data has acquired Brazilian digital transformation vendor Aoop, gaining a significant foothold in South America's IT services market.
- [Ratan Tata: Executing His 'Grand Vision' with Profound Grace and Humility](https://nearshoreamericas.com/ratan-tata-executing-his-grand-vision-with-profound-grace-and-humility/) - Ratan Tata was more than just the head of India’s largest industrial conglomerate, he was a role model for many business leaders.
- [U.S. Presidential Election: Big Implications for the Nearshore Region](https://nearshoreamericas.com/u-s-presidential-election-implications-for-latin-america-and-the-caribbean/) - U.S. presidential election could have a significant impact on the Latin America and the Caribbean geopolitical landscape.
- [Mexico Passes Legislation to Match Minimum Wage to Inflation](https://nearshoreamericas.com/mexico-passes-legislation-to-match-minimum-wage-to-inflation/) - The Mexican Senate has unanimously approved a constitutional reform that would guarantee annual increases to the country's minimum wage.
- [LatAm Property Prices Surge Led by Colombia and Mexico](https://nearshoreamericas.com/latam-property-prices-surge-led-by-colombia-and-mexico/) - Property prices are on a steady rise across most Latin American countries, with Colombia and Mexico seeing sharp increases over the past 12 months.
- [Dominican Republic Richer than Brazil and Mexico](https://nearshoreamericas.com/dominican-republic-richer-than-brazil-and-mexico/) - The Dominican Republic (DR) has risen to become the seventh wealthiest nation in Latin America and the Caribbean, surpassing Mexico.
- [Belize Considering Ending Income Tax](https://nearshoreamericas.com/belize-considering-ending-income-tax/) - Belize is considering to remove income tax as part of a strategy to attract foreign investment.
- [Economic Collapse Plunges Millions in Argentina into Poverty](https://nearshoreamericas.com/economic-collapse-plunges-millions-in-argentina-into-poverty/) - Argentina's deepening economic crisis is driving millions into poverty, with the latest government data revealing a stark reality
- [Skill Gap Slows Caribbean Digital Transformation: Study](https://nearshoreamericas.com/skill-gap-slows-caribbean-digital-transformation-study/) - Digital transformation in the Caribbean is facing delays, primarily due to a shortage of skilled workers needed to integrate new technologies
- [Horatio Expands Operations in Dominican Republic](https://nearshoreamericas.com/horatio-expands-operations-in-dominican-republic/) - BPO Horatio has expanded its operations in the Dominican Republic by adding 600 more seats to its new facility in Santo Domingo.
- [Oracle to Launch Third Cloud Region in Mexico](https://nearshoreamericas.com/oracle-to-launch-third-cloud-region-in-mexico/) - Oracle is poised to launch a new cloud region in Nuevo León, Mexico, aiming to expand its share of the cloud market dominated by Amazon and Microsoft.
- [Guyana Fell Short of Expectations: itel CX](https://nearshoreamericas.com/guyana-fell-short-of-expectations-itel-cx/) - Guyana didn't work out as itel CX expected. The company stated that its business in the country did not meet expectations, leading to a sudden pullout.
- [Everise Bags CGS' Healthcare Division and 8,000 Employees](https://nearshoreamericas.com/everise-bags-cgs-healthcare-division-and-8000-employees/) - Everise has acquired the healthcare division of Continuum Global Solutions (CGS), a portfolio firm of US equity firm Skyview Capital.
- [Chilean BPO Blames Bankruptcy on 40-Hour Workweek](https://nearshoreamericas.com/chilean-bpo-blames-bankruptcy-on-40-hour-workweek/) - Chilean call center provider CallSouth is set to close its operations after declaring bankruptcy due to a shortened workweek.
- [A Deeper Look: Eight Insightful Documentaries on LATAM & the Caribbean](https://nearshoreamericas.com/a-deeper-look-eight-insightful-documentaries-on-latam-the-caribbean/) - We recommend eight documentaries that provide deep insights into what's really going on in Latin America and the Caribbean
- [Ibex is Losing Steam in its Nearshore Ops](https://nearshoreamericas.com/ibex-is-losing-steam-in-its-nearshore-ops/) - The revenue of Ibex in the nearshore shrunk 7.8% over the past year as its US clients mull over a complicated macro landscape.
- [Teknowledge Lands in El Salvador with $20 Million Investment Plan](https://nearshoreamericas.com/teknowledge-lands-in-el-salvador-with-20-million-investment-plan/) - Teknowledge has opened a delivery center in San Salvador, with plans to invest $20 million and create 200 jobs by year’s end.
- [Belize Gets New PEAK Outsourcing Site; Expects 500 Jobs](https://nearshoreamericas.com/belize-gets-new-peak-outsourcing-site-expects-500-jobs/) - PEAK Outsourcing has opened a new delivery center in Belize City amid reports of upsurge in BPO sector.
- [Case Study: When Nearshore Firms ‘Bleed’ for the Sake of Referrals](https://nearshoreamericas.com/case-study-when-nearshore-firms-bleed-for-the-sake-of-referrals/) - Nearshore outsourcing firms, whether BPOs or SaaS, are willing to let their clients get away with too much for the sake of a good recommendation.
- [BPO-Run Dating Scam Busted in the Philippines](https://nearshoreamericas.com/bpo-run-dating-scam-busted-in-the-philippines/) - Criminals continue to tarnish the reputation of the Philippines' BPO industry, with police shutting down another scam ring disguised as a legitimate BPO
- [Mercado Libre Will Give Commercial Banking a Shot in Mexico](https://nearshoreamericas.com/mercado-libre-will-give-commercial-banking-a-shot-in-mexico/) - Mercado Libre has secured $250 million from JPMorgan, with plans to launch a full-scale commercial banking service.
- [Hiring Devs Gets Much More Expensive in Mexico as Talent Shortage Bites](https://nearshoreamericas.com/hiring-devs-gets-much-more-expensive-in-mexico-as-talent-shortage-bites/) - Tech salaries are rising to new highs in Mexico, as the skill gap widens with each passing day due to a lack of devs.
- [Breakdown: Why Lima Traffic Ranks as the Worst in the Region](https://nearshoreamericas.com/breakdown-why-lima-traffic-ranks-as-the-worst-in-the-region/) - How does traffic in some of Latin America's top and most congested cities compare to that of major US locations?
- [AMLO Proposes Huge Market Push for State-Owned Internet Company](https://nearshoreamericas.com/amlo-proposes-huge-market-push-for-state-owned-internet-company/) - Private telecs in Mexico are at risk of losing customers as President AMLO prepares to allow the state-owned operator, CFE TEIT to offer l internet nationwide.
- [Firstsource Buys Scottish BPO Firm Ascensos](https://nearshoreamericas.com/firstsource-buys-scottish-bpo-firm-ascensos/) - Firstsource Solutions, has announced the acquisition of European BPO vendor Ascensos in a move to tap into the growing demand for AI-powered solutions.
- [Trinidad's New SEZ Program Has Already Captured US$200 Million](https://nearshoreamericas.com/trinidads-new-sez-program-has-already-captured-us200-million/) - The special economic zone (SEZ) programm in Trinidad and Tobago have already garnered significant investment, attracting over US$200 million.
- [LATAM Got Less Prosperous in a Decade; Chile Tops Regional Ranking](https://nearshoreamericas.com/latam-got-less-prosperous-in-a-decade-chile-tops-regional-ranking/) - Chile is ranked as the richest country in Latin America, followed by Uruguay and Costa Rica, according to the latest Prosperity Index.
- [The 'Bukele Experiment' Has Yet to Bring of Surge of FDI to El Salvador](https://nearshoreamericas.com/the-bukele-experiment-has-yet-to-bring-of-surge-of-fdi-to-el-salvador/) - Salvadoran president Nayib Bukele claims his policies have turned his country into a very attractive option for investors. Has that been the case?
- [Wildfires Bring Chaos to Colombia and its Neighbors](https://nearshoreamericas.com/wildfires-bring-chaos-to-colombia-and-its-neighbors/) - Wildfires are sweeping across Colombia and neighboring countries, including Brazil and Ecuador, droughts fuel blazes across South America
- [First Impressions: What Executives See When Landing in the Nearshore](https://nearshoreamericas.com/first-impressions-what-executives-see-when-landing-in-the-nearshore/) - First impressions are very important for business leaders when traveling abroad. What have executives seen in the nearshore?
- [Ibex Opens its Ninth CX Facility in the Philippines](https://nearshoreamericas.com/ibex-opens-its-ninth-cx-facility-in-the-philippines/) - BPO vendor Ibex opened its second contact center in the Filipino city of Davao, where it began operating almost 11 years ago.
- [Peru Cuts Rates to 5.25% in Expectation of Stronger Economic Growth](https://nearshoreamericas.com/peru-cuts-rates-to-5-25-in-expectation-of-stronger-economic-growth/) - The central bank of Peru cut the country's benchmark interest rate by 25 basis points, putting it at one of the lowest levels in Latin America.
- [Breakdown: Panama, the Most Productive Country in Latin America](https://nearshoreamericas.com/breakdown-panama-the-most-productive-country-in-latin-america/) - Panama emerged as the most productive country in all of the Latin America/Caribbean region over the past 20 years, according to an ECLAC report
- [Guyana's Gov Aims for Economic Diversification and 42% GDP Growth in 2024](https://nearshoreamericas.com/guyanas-gov-aims-for-economic-diversification-and-42-gdp-growth-in-2024/) - Guyana's government expects the country to grow by 42% this year and has high hopes for growth in sectors besides energy.
- [Antigua & Barbuda Readies Launch of Its Second International Airport](https://nearshoreamericas.com/antigua-barbuda-readies-launch-of-its-second-international-airport/) - Antigua & Barbuda is a about to launch a brand new international airport, the second to operate in the country.
- [IT Firm Forma Teases Huge Expansion Beyond Chile](https://nearshoreamericas.com/it-firm-forma-teases-huge-expansion-beyond-chile/) - Chilean tech firm Forma has big plans for expansion in Latin America, although the company has yet to disclose details on where it will land next.
- [Move Over, São Paulo! Mexico City Claims Crown as LATAM's Software Dev Hub](https://nearshoreamericas.com/move-over-sao-paulo-mexico-city-claims-crown-as-latams-software-dev-hub/) - Mexico City beat Sao Paulo as Latin America's top city when it comes to tech talent availability
- [Figuring Out the Perfect Formula for Hybrid Operations](https://nearshoreamericas.com/figuring-out-the-perfect-formula-for-hybrid-operations/) - What's the perfect formula for hybrid operations? We spoke with several BPO and site selection experts to determine what's the best approach.
- [Globant Buys Software Firm Blankfactor; Gains Access to Wall Street Clientele](https://nearshoreamericas.com/globant-buys-software-firm-blankfactor-gains-access-to-wall-street-clientele/) - Globant bought Miami-based software firm Blankfactor, a move which will give it access to several top clients in Wall Street.
- [TDCX's Post-Delisting Strategy: Gambling on Data Quality](https://nearshoreamericas.com/tdcxs-post-delisting-strategy-gambling-on-data-quality/) - TDCX's strategy post-delisting seems aimed at improving and promoting its data-labeling and quality services for AI implementation.
- [Argentine Banks Are Filling Up With USD Deposits, But Dollarization Remains Ellusive](https://nearshoreamericas.com/argentine-banks-are-filling-up-with-usd-deposits-but-dollarization-remains-ellusive/) - Argentine banks are seeing a tremendous increase in USD deposits, though President Milei's dollarization plan remains ellusive.
- [Case Study: As Workplace Romances Persist, How are Companies Navigating?](https://nearshoreamericas.com/case-study-as-workplace-romances-persist-how-are-companies-navigating/) - Romances in the office are a very common reality of workplace environments. How do HR professionals handle them?
- [JP Morgan Warns Brazil and Mexico: Expect Softened Currencies, Inflation Hikes](https://nearshoreamericas.com/jp-morgan-warns-brazil-and-mexico-expect-softened-currencies-inflation-hikes/) - US investment bank JP Morgan warned of weak-performing currencies in Mexico and Brazil and how that could affect inflation in both countries.
- [Claro to Put $200M into Colombia for AI-Ready Networks](https://nearshoreamericas.com/claro-to-put-200m-into-colombia-for-ai-ready-networks/) - Mexican telco giant Claro is investing $200 million in Colombia to bring the country's networks closer to AI readiness.
- [The Internet Café: The Essential Source for Tech Inclusion](https://nearshoreamericas.com/the-internet-cafe-the-essential-source-for-tech-inclusion/) - The evolution of the Internet café in Latin America encapsulates much of the region's history of tech inclusion and digital connectivity
- [Dutch Tech Firm TMC lands in Mexico City, Attracted by the Country's Nearshoring Boom](https://nearshoreamericas.com/dutch-tech-firm-tmc-lands-in-mexico-city-attracted-by-the-countrys-nearshoring-boom/) - Dutch tech firm TMC opened an office in Mexico City, and it plans to hire 250 people in the country over the next five years.
- [President Petro Alleges Colombian Police Used Pegasus to Spy on Him](https://nearshoreamericas.com/president-petro-alleges-colombian-police-used-pegasus-to-spy-on-him/) - Colombian president Gustavo Petro has claimed that the country's police bureau used Israli spyware Pegasus to surveil his presidential campaign.
- [SGF Buys Addeco's Offices in Uruguay](https://nearshoreamericas.com/sgf-buys-addecos-offices-in-uruguay/) - SGF acquired Adecco's operations in Uruguay, a move that will allow it to widen its footprint in Latin America.
- [Fusion CX Strikes Partnership with Belize-Based RCC](https://nearshoreamericas.com/fusion-cx-strikes-partnership-with-belize-based-rcc/) - Indian company Fusion CX stroke a deal to partner with Belize-based RCC BPO.
- [EPAM Buys Neoris in $630 Million Deal](https://nearshoreamericas.com/epam-buys-neoris-in-630-million-deal/) - Neoris has been acquired by EPAM in a deal worth more than US$600 million.
- [BASF to Launch Tech Center in Uruguay; Shuts Downs Plans in Chile](https://nearshoreamericas.com/basf-to-launch-tech-center-in-uruguay-shuts-downs-plans-in-chile/) - German chemical giant BASF will expand its pressence in Uruguay with a new tech center. However, it also paused its plans to expand in Chile.
- [TMF Buys Uruguayan BPO; Keeps LATAM Expansion Going](https://nearshoreamericas.com/tmf-buys-uruguayan-bpo-keeps-latam-expansion-going/) - Dutch back-office services provider TMF Group further solidified its presence in Latin America through the acquisition of Uruguayan professional services firm Auren SC. TMF's most recent buy follows closely the acquisitions of two smaller BPO providers, KMC Campos y Campos and Matas Lorenzo, in Mexico. Auren SC, despite its modest workforce of 200 employees, brings
- [Confidence Keeps Sinking Among Mexico's Business Leaders](https://nearshoreamericas.com/confidence-keeps-sinking-among-mexicos-business-leaders/) - Mexico's business class keeps losing hope that the economic outlook will improve anytime soon.
- [The Point of No Return: When to Drag Your Client into Court](https://nearshoreamericas.com/the-point-of-no-return-when-to-drag-your-client-into-court/) - When do B2B service providers find themselves pushed to sue a client? We spoke to several legal experts to determine the answer.
- [Argentina Flaunts Major Tax Cuts to Woo Foreign Money](https://nearshoreamericas.com/argentina-flaunts-major-tax-cuts-to-woo-foreign-money/) - The government of Argentina launched a large program of tax incentives to attract foreign money into its shores.
- [Breakdown: In LATAM's Billionaire Class, Little has Changed](https://nearshoreamericas.com/breakdown-in-latams-billionaire-class-little-has-changed/) - We take a look at the billionaire class of Latin America over the past decade to understand how things have changed in the region's business landscape
- [Itel to Scale Up in Jamaica After Locking Two Key Contracts](https://nearshoreamericas.com/itel-to-scale-up-in-jamaica-after-locking-two-key-contracts/) - After locking two significant contracts from US clients, itel CX plans to expand its workforce in Jamaica.
- [Tivit Aims for AI in Argentina with $1.5 Million Investment](https://nearshoreamericas.com/tivit-aims-for-ai-in-argentina-with-1-5-million-investment/) - Brazilian tech firm Tivit will launch a delivery center in Buenos Aires, Argentina, from which it will support its operations across Latin America.
- [Indian Tech Firm Prodapt is Rapidly Expanding in the Americas](https://nearshoreamericas.com/indian-tech-firm-prodapt-is-rapidly-expanding-in-the-americas/) - Indian IT services firm Prodapt opened an office in Panama, this barely a month after opening a delivery center in Puero Rico.
- [Positive Vibes: Six News Stories that Show Forward Movement in LATAM](https://nearshoreamericas.com/positive-vibes-six-news-stories-that-show-forward-movement-in-latam/) - Good news also happen in Latin America. Here are six stories that show how things are improving in the nearshore.
- [Remittances Hit Record High of $18.95 Billion for Northern Triangle](https://nearshoreamericas.com/remittances-hit-record-high-of-18-95-billion-for-northern-triangle/) - Remittances flowing to the Northern Triangle reached a record high in the first half of 2024.
- [Prices Drop and Supply Surges for Housing in Argentina Months After Rent Control Repeal](https://nearshoreamericas.com/prices-drop-and-supply-surges-for-housing-in-argentina-months-after-rent-control-repeal/) - Months after a controversial rent control law was repealed, the housing market in Argentina is taking a positive turn for tenants.
- [Cognizant Takes Infosys to Court; Alleges Trade Secrets Theft and Copycat Products](https://nearshoreamericas.com/cognizant-takes-infosys-to-court-alleges-trade-secrets-theft-and-copycat-products/) - Cognizant is taking Indian IT services giant Infosys to court, accusing it of stealing trade secrets to develop copycat products.
- [Q&A: Female Execs on Enduring Sexism in Corporate Latin America](https://nearshoreamericas.com/qa-female-execs-on-enduring-sexism-in-corporate-latin-america/) - For our most recent Q&A, we spoke with two women executives with experience in US and LATAM corporate boardrooms.
- [Uruguay Claims Spot as Second Biggest Services Exporter in LATAM](https://nearshoreamericas.com/uruguay-claims-spot-as-second-biggest-services-exporter-in-latam/) - The Central Bank of Uruguay (BCU) claimed that the country is officialy the second largest exporter of services per capita in the region.
- [Teleperformance Can't Get Enough of Jamaica; Launches Yet Another Call Center in the Island](https://nearshoreamericas.com/teleperformance-cant-get-enough-of-jamaica-launches-yet-another-call-center-in-the-island/) - Teleperformance launched yet another call center in Jamaica, now in the western parish of Westmoreland.
- [Hitachi Vantara Targets AI Demand in LATAM](https://nearshoreamericas.com/hitachi-vantara-targets-ai-demand-in-latam/) - Japanese company Hitachi Vantara is planning to grow its Latin American pressence, where it has extensive operations already
- [Google Opens AI Academy for Startups](https://nearshoreamericas.com/google-opens-ai-academy-for-startups/) - Google just opened an AI academy for startups. In it, the company will teach startups the basics of AI skills and marketing.
- [Breakdown: 600+ Storms Later, the Caribbean Knows About Resilience](https://nearshoreamericas.com/breakdown-600-storms-later-the-caribbean-knows-about-resilience/) - The Caribbean has been hit by an ungodly amount of tropical storms and floods over the past 20 years. How has that affected businesses in the region?
- [Diligent Software Launches Delivery Center in Guadalajara](https://nearshoreamericas.com/diligent-software-launches-delivery-center-in-guadalajara/) - New York-based SaaS firm Diligent opened its first office in Latin America. The company landed in Guadalajara, Mexico.
- [Psychedelics For Your Software Team? Leaders Weight In](https://nearshoreamericas.com/psychedelics-for-your-software-team-leaders-weight-in/) - Psychedelics have been part of the software industry for decades, though they are seldom discussed. We asked several tech leads for their opinions on them.
- [Nearshore’s Top 20 Social Media Influencers](https://nearshoreamericas.com/social-media-influencers/) - Our rundown of the top 20 Nearshore influencers you should be following on social media.
- [Los Cabos is Now Mexico's Most Expensive City for Housing](https://nearshoreamericas.com/los-cabos-is-now-mexicos-most-expensive-city-for-housing/) - Los Cabos is Mexico's most expensive city for housing, surpassing even luxury tourist destinations such as Cancún.
- [AWS Execs Warn of Severe AI Expertise Shortage in Mexico](https://nearshoreamericas.com/aws-execs-warn-of-severe-ai-expertise-shortage-in-mexico/) - AI expertise is in short order in Mexico, where four out of every five companies are having trouble finding AI experts to hire.
- [HCL Tech Acquires Zeenea for $26 Million; Aims to Improve Data Portfolio](https://nearshoreamericas.com/hcl-tech-acquires-zeenea-for-26-million-aims-to-improve-data-portfolio/) - HCL Tech Acquired Paris-based software firm Zeenea, a move which will allow it to improve its portfolio of GenAI solutions.
- [US Regulators Crack Down on 'Time-Wasting' Chatbots](https://nearshoreamericas.com/us-regulators-crack-down-on-time-wasting-chatbots/) - The US government is cracking down on the use of AI-powered chatbots in CX. New regulations will allow customers to speak to a human agent ASAP.
- [X Shuts Down Offices in Brazil Following Clash with Supreme Court Judge](https://nearshoreamericas.com/x-shuts-down-offices-in-brazil-following-clash-with-supreme-court-judge/) - X ceased its business operations in Brazil following a clash between company leadership and a local Supreme Court judge
- [Want to Know the Real Mexico? Nine Books that Will Deepen Your Understanding](https://nearshoreamericas.com/want-to-know-the-real-mexico-nine-books-that-will-deepen-your-understanding/) - Traveling to Mexico for business? Here's our list of books that will help you get a better grasp of Mexican culture, politics and society
- [Chile's Capital Hit by Frequent Blackouts; Blame is Being Put on an Italian Company](https://nearshoreamericas.com/chiles-capital-hit-by-frequent-blackouts-blame-is-being-put-on-an-italian-company/) - Chile's capital is suffering from power outtages, and reports point to heavy rains and over-relliance on an Italian energy company.
- [US Halts Sponsored Migrants from Cuba, Haiti, Nicaragua and Venezuela; Suspects Fraud](https://nearshoreamericas.com/us-halts-sponsored-migrants-from-cuba-haiti-nicaragua-and-venezuela-suspects-fraud/) - Migrants from four Latin American countries were halted by US authorities under suspicions of fraud in their sponsorship program.
- [Breakdown: Mexico's New Government Taps a Dynamic Millennial for Top FDI Role](https://nearshoreamericas.com/breakdown-mexicos-new-government-taps-a-dynamic-millennial-for-top-fdi-role/) - President-elect Claudia Sheinbaum chose a 32 year-old entrepreneur, Altagracia Gómez, as the main link between investors and her administration.
- [Helm360 Invests $6.5 Million in Costa Rica; Launches New Tech Center](https://nearshoreamericas.com/helm360-invests-6-5-million-in-costa-rica-launches-new-tech-center/) - California-based BPO and tech services provider Helm360 launched a new technology center in Costa Rica.
- [Hoping for Retirment in the Caribbean? Saint Kitts & Nevis Is Your Best Choice](https://nearshoreamericas.com/hoping-for-retirment-in-the-caribbean-saint-kitts-nevis-is-your-best-choice/) - The twin islands of Saint Kitts & Nevis raked as the top Caribbean destination for retirement, according to a recent study.
- [Guatemala Extradites Former Congress President Charged Over 'Ghost Jobs' Scheme](https://nearshoreamericas.com/guatemala-extradites-former-congress-president-charged-over-ghost-jobs-scheme/) - The former President of the Congress of Guatemala was extradited from Mexico and is expected to face trial soon.
- [The 'Deported Artist' Remembers His Years as a Call Center Agent in Tijuana](https://nearshoreamericas.com/the-deported-artist-remembers-his-years-as-a-call-center-agent-in-tijuana/) - Javier Salazar, a painter that goes by the name "Deported Artist", talks about his experiences working as a deportee in Tijuana
- [ServiceNow Bets Bigger on Costa Rica; Plans to Expand Staff by More Than Double](https://nearshoreamericas.com/servicenow-bets-bigger-on-costa-rica-plans-to-expand-staff-by-more-than-double/) - California-based cloud software company ServiceNow announced it will expand its operations in Costa Rica to more than double of what it has now.
- [Stori Raises $212 Million to Stay Competitive in Mexican Fintech Market](https://nearshoreamericas.com/stori-raises-212-million-to-stay-competitive-in-mexican-fintech-market/) - Mexican fintech Stori raised US$212 million, an important amount which will allow it to stay competitive in the country's growing fintech market
- [IBM and TD Synnex Launch Tech Lab in São Paulo](https://nearshoreamericas.com/ibm-and-td-synnex-launch-tech-lab-in-sao-paulo/) - IBM and TD Synnex are partnering to launch a tech solutions lab in São Paulo, Brazil, where they hope to push regional innovation for their clients.
- [Internet Gap Among LATAM Countries Has Grown Too Wide, US Agency Shows](https://nearshoreamericas.com/internet-gap-among-latam-countries-has-grown-too-wide-us-agency-shows/) - The Internet gap in Latin America is just too wide and is creating more disparities in the region, a UN agency warned.
- [Cuba is Trying to Influence Florida Elections, US Official Claims](https://nearshoreamericas.com/cuba-is-trying-to-influence-florida-elections-us-official-claims/) - An unnamed US official told the Florida press that the government of Cuba is looking to influence the upcoming presidential election in the US.
- [Q&A: How to Not Get Strangled by Mexico's Notorious Red Tape](https://nearshoreamericas.com/qa-how-to-not-get-strangled-by-mexicos-notorious-red-tape/) - Navigating bureaucracy in Mexico can be a daunting job, particularly for foreign businesses. We spoke with a former insider to get some useful tips.
- [Breakdown: Arise to Pay $13 Million Following Worker Misclassification, False Advertising Lawsuits](https://nearshoreamericas.com/breakdown-arise-to-pay-13-million-following-worker-misclassification-false-advertising-lawsuits/) - Arise Virtual Solutions will have to pay US$13 million following lawsuits issued by the DOL, FTC and the DC Attorney General.
- [US Pours $30 Million into LATAM to Counter China's Semiconductor Ascent](https://nearshoreamericas.com/us-pours-30-million-into-latam-to-counter-chinas-semiconductor-ascent/) - The United States government will investo tens of millions of dollars in Latin America to bolster regional capabilities for semiconductor manufacturing
- [Telefónica Continues Selling LATAM Assets; Lets Go of Colombian Operations](https://nearshoreamericas.com/telefonica-continues-selling-latam-assets-lets-go-of-colombian-operations/) - Telefónica continued selling its assets in Latin America. Now it let of its Colombian operations, which will be sold to Millicom.
- [Does the Caribbean Have Reasons to Hope for a Kamala Harris Presidency?](https://nearshoreamericas.com/does-the-caribbean-have-reasons-to-hope-for-a-kamala-harris-presidency/) - Inhabitants of the Caribbean and members of its diaspora are excited for the prospect of a Kamala Harris presidency. Should they be?
- [BPOs Expect Heavy Collateral Damage From Philippines Online Casino Ban](https://nearshoreamericas.com/bpos-expect-heavy-collateral-damage-from-philippines-online-casino-ban/) - The government of the Philippines has banned offshore virtual casinos (known as POGOs), putting thousands of BPO jobs at risk.
- [Nexus 2024: Diagnosing the Nearshore Model](https://nearshoreamericas.com/nexus-2024-diagnosing-the-nearshore-model/) - What's the current state of the nearshore model, over a decade into its existance? A group of experts disucssed the issue at Nexus 2024.
- [Peru has a Sever AI Scam Problem](https://nearshoreamericas.com/peru-has-a-sever-ai-scam-problem/) - AI scams are proliferating in Peru, wher fraudsters are using deepfakes, voice cloning and other high-tech methods to swindle people out of their data.
- [Uruguay Greenlights Google Data Center Project](https://nearshoreamericas.com/uruguay-greenlights-google-data-center-project/) - Google received approval for its data center project in Uruguay, where several environmental concerns were raised.
- [Software Devs Fight To Keep ‘Rust’ Away as Market Cools](https://nearshoreamericas.com/software-devs-fight-to-keep-rust-away-as-market-cools/) - Software devs are worried about growing rusty as the tech market cools down and they spend too much time on the bench.
- [Startup Futuro Rides Mexican Fintech Wave; Opens New Office in Mexico City](https://nearshoreamericas.com/startup-futuro-rides-mexican-fintech-wave-opens-new-office-in-mexico-city/) - Fintech and financial education platform Futuro opened a new office in Mexico City, riding Mexico's growing fintech wave.
- [Debt and Inflation are Crushing the Finances of Argentinean Households](https://nearshoreamericas.com/debt-and-inflation-are-crushing-the-finances-of-argentinean-households/) - Argentinean households are having a lot of trouble handling the double whammy of high inflation and heavy debt
- [IBW’s Salvadoran Business Acquired by British Telecom Firm](https://nearshoreamericas.com/ibws-salvadoran-business-acquired-by-british-telecom-firm/) - British telecom operator General International acquired IBW's business unit in El Salvador, expanding its Central American footprint considerably.
- [Can Coding in Spanish give LATAM the Edge it Needs in Global Tech?](https://nearshoreamericas.com/can-coding-in-spanish-give-latam-the-edge-it-needs-in-global-tech/) - A handful of Latin American software devs have been pushing the idea of a Spanish-based coding language. Can that help LATAM compete in the global market?
- [Dominican Entrepreneurs Have Big Plans for AI Upskilling Program Tested in NYC Latino Community](https://nearshoreamericas.com/dominican-entrepreneurs-have-big-plans-for-ai-upskilling-program-tested-in-nyc-latino-community/) - A group of Dominican entrepreneurs succesfully teste an AI upskilling program in the NYC latino community and plan to take the program back home.
- [PetSmart Sets Up Tech Center in Costa Rica, Guided by NSAM Advisory](https://nearshoreamericas.com/petsmart-sets-up-tech-center-in-costa-rica-guided-by-nsam-advisory/) - US retail chain PetSmart opened a tech center in Costa Rica, within the Heredia Free Trade Zone, to support is operations in the US, Canada and Puerto Rico.
- [Intuit to Lay off 1,800 Employees as It Prepares for AI Jump](https://nearshoreamericas.com/intuit-to-lay-off-1800-employees-as-it-prepares-for-ai-jump/) - Accounting software company Intuit plans to layoff 1,800 employees. Though its CEO has blamed underperformance, many suspect automation.
- [Breakdown: Google Sidesteps Legal Hit; ‘Wiretapping’ Lawsuit Dismissed](https://nearshoreamericas.com/breakdown-google-sidesteps-legal-hit-wiretapping-lawsuit-dismissed/) - Google managed to avoid a major blow to its reputation and CCaaS business. A lawsuit which alleged the tech giant had used its AI-powered cloud CX platform to eavesdrop on customer conversations was dismissed by a California court. This resolution happens as the AI tools offered by Google and other vendors of tech services face
- [Nexus 2024: But What About Political Risk?](https://nearshoreamericas.com/nexus-2024-but-what-about-political-risk/) - Political risk is always a concern for foreign investors. But how much of a concern should it be? Panelist discussed the issue at Nexus 2024.
- [Uruguay Launches US-Backed Startup Accelerator](https://nearshoreamericas.com/uruguay-launches-us-backed-startup-accelerator/) - Uruguay launched a startup accelerator backed by the White House and other US and global institutions
- [Fintech Boom in LATAM & Caribbean Created Nearly 2,500 Startups in Five Years](https://nearshoreamericas.com/fintech-boom-in-latam-caribbean-created-nearly-2500-startups-in-five-years/) - Thousands of startups were created in the last five years in Latin America and the Caribbean thanks to the region's fintech boom.
- [It Will Take a Decade for AI to Be Truly Cost-Effective, Says MIT Professor](https://nearshoreamericas.com/it-will-take-a-decade-for-ai-to-be-truly-cost-effective-says-mit-professor/) - MIT professor Daron Acemoglu has been telling media and investors that AI, though impressive, is at least a decade away from actual revolutionary potential.
- [Nexus 2024: Chasing the Dream of Caribbean 3.0](https://nearshoreamericas.com/nexus-2024-chasing-the-dream-of-caribbean-3-0/) - The Caribbean has been slowly inching towards the spotlight in global business. Now it feels, though, as if that dream is actually attainable.
- [Why is Colombia’s Labor Ministry Cracking Down on Call Centers?](https://nearshoreamericas.com/why-is-colombias-labor-ministry-cracking-down-on-call-centers/) - Colombia's Labor Ministry announced it will be heavily probing call centers in the country following a wave of complaints from workers in the industry.
- [Brazil's Softexpert Aims for Eurozone with Exeq Acquisition](https://nearshoreamericas.com/brazils-softexpert-aims-for-eurozone-with-exeq-acquisition/) - European firm Softexpert acquired Portuguese company Exeq, a move which will allow it to step deeper into the Eurozone.
- [TMF Group Bags Two Smaller BPOs in Mexico](https://nearshoreamericas.com/tmf-group-bags-two-smaller-bpos-in-mexico/) - TMF Group acquired two BPO firms in Mexico, expanding its footpring in the country and Latin America in general.
- [Nearshore Diagnosis: What Does Value Even Mean?](https://nearshoreamericas.com/nearshore-diagnosis-what-does-value-even-mean/) - In Nexus 2024's closing panel, a group of market players and analysts discussed the meaning of value in the nearshore, among other things.
- [Nexus 2024 Keynote: Following the Road to Nearshore Tech Triumph](https://nearshoreamericas.com/nexus-2024-keynote-following-the-road-to-nearshore-tech-triumph/) - Bismarck Lepe is one of nearshore tech's true success stories. Wizeline's Founder and Executive Chairman shared his tale with the Nexus 2024 audience.
- [Nexus 2024: Catching Up to Global Staffing](https://nearshoreamericas.com/nexus-2024-catching-up-to-global-staffing/) - Global staffing is here to stay, but it feels as if everything else has yet to catch up to fast pace of innovation in international hirings.
- ['Sand Dollar' Isn't Taking Off in Bahamas; Central Bank Tightens the Screws](https://nearshoreamericas.com/sand-dollar-isnt-taking-off-in-bahamas-central-bank-tightens-the-screws/) - The Central Bank of the Bahamas is now strongly enforcing the use of the national digital currency, known as the Sand Dollar
- [TCS’s Hiring Rebound Revives Hopes for Indian Tech Comeback](https://nearshoreamericas.com/tcss-hiring-rebound-revives-hopes-for-indian-tech-comeback/) - TCS's recent hiring spree is giving hope to India's IT services sector, which suffered a rough patch in 2023.
- [Breakdown: For LATAM, Seizing on a Model to Prevent Brain Drain](https://nearshoreamericas.com/breakdown-for-latam-seizing-on-a-model-to-prevent-brain-drain/) - Eastern Europe might hold the key for Latin America to reverse the brain drain it has been suffering for long, long decades.
- [After Coup Attempt, Bolivia Faces Economic and Political Crises](https://nearshoreamericas.com/after-coup-attempt-bolivia-faces-economic-and-political-crises/) - Bolivia is facing both an economic and political crisis following a reported coup attempt led by one of its military generals.
- [Jamaica Launches Site For Hurricane Beryl Donations](https://nearshoreamericas.com/jamaica-launches-site-for-hurricane-beryl-donations/) - The government of Jamaica launched a site for receiving donations that will be given to the victims of Hurricane Beryl
- [Fortunes of 98 Wealthiest in LATAM as Big as GDP of Chile and Ecuador](https://nearshoreamericas.com/fortunes-of-98-wealthiest-in-latam-as-big-as-gdp-of-chile-and-ecuador/) - The fortunes of the 98 wealthiest people in Latin America are big enough to match the GDP of both Chile and Ecuador.
- [Nexus 2024: Clearing the Air About Tech Disruption in CX](https://nearshoreamericas.com/nexus-2024-clearing-the-air-about-tech-disruption-in-cx/) - The CX industry has seen its fair share of technological disruption. But something about the latest wave of AI feels different and worth discussing.
- [Nexus 2024: The Comeback and Refocus of Captive Centers](https://nearshoreamericas.com/nexus-2024-the-comeback-and-refocus-of-captive-centers/) - Captive centers have made a comeback in the nearshoring industry. However, they have shifted their focus
- [Breakdown: More than Just Dreaming of Caribbean 3.0](https://nearshoreamericas.com/breakdown-more-than-just-dreaming-of-caribbean-3-0/) - At Nexus 2024, a group of market analysts, IPA officials and BPO vendors discussed the credentials of the Caribbean and its ambitions to upgrade.
- [Ukrainian Software House Trinetix Lands in Argentina](https://nearshoreamericas.com/ukrainian-software-house-trinetix-lands-in-argentina/) - Trinetix, a Ukrainian vendor, planted its flag in Argentina. The company reportedly plans to hire 200 software devs and testers in Buenos Aires.
- [Brazil to Meta: Keep Your AI Away from Our Citizens' Data](https://nearshoreamericas.com/brazil-to-meta-keep-your-ai-away-from-our-citizens-data/) - The Brazilian government implemented new regulations on personal data proteciton, and warned Meta about using citizens' personal info to train AI models.
- [Special Report: Making the Most of Panama's Reemergence](https://nearshoreamericas.com/special-report-making-the-most-of-panamas-reemergence/) - Nearshore America's latest white paper showcases Panama as an ascending spot in the nearshore investment landscape.
- [Demand Frontier Organizes Webinar on Innovative Spirit of Medellín](https://nearshoreamericas.com/demand-frontier-organizes-webinar-on-innovative-medellin/) - The webinar is scheduled for Thursday, 10 March, 2016.
- [E-Retailer Guatemala Digital Follows the Amazon Playbook; Opens Platform for SME Sales](https://nearshoreamericas.com/e-retailer-guatemala-digital-follows-the-amazon-playbook-opens-platform-for-sme-sales/) - Guatemalan eCommerce giant Guatemala Digital opened an online platform for SMEs seeking to showcase and sell their products in a single digital shelf.
- [Colombia's IT Sector Warns of Red Flags in Petro's Labor Reform](https://nearshoreamericas.com/colombias-it-sector-warns-of-red-flags-in-petros-labor-reform/) - Leaders of Colombia's tech industry warned of several points in Gustavo Petro's latest attempt at a labor reform.
- [Innovation Beyond Silicon Valley: Latin America's Top Destinations](https://nearshoreamericas.com/silicon-valley-latin-americas-hubs-of-innovation/) - Silicon Valley is known as the home of innovation, but it is extremely expensive to operate out of. Here's Latin America's alternatives.
- [Thermo Fisher Grows in Costa Rica; Increases Headcount by 120](https://nearshoreamericas.com/thermo-fisher-grows-in-costa-rica-increases-headcount-by-120/) - Biotech company Thermo Fisher is expanding its shared services center in Costa Rica, increasing headcount by 120 people.
- [The Next Phase in Borderless Work: Global Hiring is Here to Stay](https://nearshoreamericas.com/the-next-phase-in-borderless-work-global-hiring-is-here-to-stay/) - The labor force finally feels truly global. But even then, it seems as if the rest of the ecosystem that sustains international business is dragging behind.
- [More Extreme Heat is Coming to Central America: Climate Scientists](https://nearshoreamericas.com/more-extreme-heat-is-coming-to-central-america-climate-scientists/) - Climate scientists warned that Central American countries can expect even more waves of extreme heat in the near future.
- [Internet is Most Expensive in Uruguay; Cheapest in Paraguay](https://nearshoreamericas.com/internet-is-most-expensive-in-uruguay-cheapest-in-paraguay/) - Your Internet bill in the Americas will be cheapest in Paraguay and most expensive in Uruguay.
- [E&Y Survey: Companies are Throwing Money at Tech to Stay Ahead of Competitors](https://nearshoreamericas.com/ey-survey-companies-are-throwing-money-at-tech-to-stay-ahead-of-competitors/) - A recent E&Y survey shows that businesses are funneling capital into tech just to stay ahead of the competition
- [Charter Pledged to Bring Jobs Back to the US; Now Its Promise is Falling Apart](https://nearshoreamericas.com/charter-pledged-to-bring-jobs-back-to-the-us-now-its-promise-is-falling-apart/) - American cable and telecom operator Charter Communications has been cutting jobs left and right in the US despite its promise to reshore.
- [NTT Data Names Cloud Expert Abhijit Dubey as New CEO](https://nearshoreamericas.com/ntt-data-names-cloud-expert-abhijit-dubey-as-new-ceo/) - Japanese tech services giant NTT Data named senior executive Abhijit Dubey as its new CEO globally.
- [Colombia Crowned as Top LATAM Destination for Digital Nomads](https://nearshoreamericas.com/colombia-crowned-as-top-latam-destination-for-digital-nomads/) - Colombia topped the rankings for LATAM and Caribbean destinations for digital nomads seeking visas and a pleasant place to work.
- [Watching Your Step: Politics, Disruption and Nearshore Investment](https://nearshoreamericas.com/watching-your-step-politics-disruption-and-nearshore-investment/) - Politics can be an unsavory topic of conversation, but it eventually comes up in most conversations about investment. Should nearshore investors care?
- [Costa Rica’s Dilemma: Tax Big Business or Keep Corporate Benefits Flowing](https://nearshoreamericas.com/costa-ricas-dilemma-tax-big-business-or-keep-corporate-benefits-flowing/) - Costa Rica's facing a dilemma when it comes to its tax system: should it tax big business, as it is expected to, or keep the FTZ benefits going?
- [Montevideo is the Most Expensive City in South America](https://nearshoreamericas.com/montevideo-is-the-most-expensive-city-in-south-america/) - Montevideo was named as the most expensive city to live in South America in Mercer's latest Cost of Living Index.
- [Age of Disruption: Will AI Crush the Nearshore Advantage?](https://nearshoreamericas.com/age-of-disruption-will-ai-crush-the-nearshore-advantage/) - AI is disrupting the CX industry in tremendous ways. But will it bring the nearshoring model crashing down as many expect it to?
- [NVI 2024: Nearshore Value is All About Tech Readiness](https://nearshoreamericas.com/nvi-2024-nearshore-value-is-all-about-tech-readiness/) - The Nearshore Value Index (NVI) of 2024 evaluates the best destinations in LATAM and the Caribean for nearshore investment in software services and BPO.
- [Big-Dollar Tech Projects are Vanishing in India](https://nearshoreamericas.com/big-dollar-tech-projects-are-vanishing-in-india/) - Large tech projects in India are becoming less and less common, leaving companies only with smaller and less profitable deals in their portfolio.
- [Cloud Tech Grows Popular Among Software Devs Thanks to Remote Setups](https://nearshoreamericas.com/cloud-tech-grows-popular-among-software-devs-thanks-to-remote-setups/) - More and more software developers are using cloud technology thanks to remote work. A survey by Docker Inc. found that nearly 64% of developers are now utilizing the cloud for software development. Additionally, over 36% are employing other remote environments and tools such as GitHub Codespaces, Gitpod and Coder. While remote work significantly drives this
- [US Court Challenges Use of AI in Contact Centers](https://nearshoreamericas.com/us-court-challenges-use-of-ai-in-contact-centers/) - CX automation firm Verint is being sued for its use of AI to analyze customer care calls.
- [Hologic Launches Cybersec Center in Costa Rica Years After Massive Hack on the Country](https://nearshoreamericas.com/hologic-launches-cybersec-center-in-costa-rica-years-after-massive-hack-on-the-country/) - Hologic set up a cybersecurity center in Costa Rica, this following a crippling cyberttack which impacted the country's government systems
- [Dominican Republic Got a Major FDI Boost in 2023](https://nearshoreamericas.com/dominican-republic-got-a-major-fdi-boost-in-2023/) - The Dominican Republic and Central America saw strong FDI numbers during 2023
- [Softbank Develops AI Tool which 'Cools Down' Angry Customer Calls](https://nearshoreamericas.com/softbank-develops-ai-tool-which-cools-down-angry-customer-calls/) - Softbank has developed an AI tool which supposedly calms down the tone of angry customer callers in CX interactions.
- [White House Bars US Software Firms from Doing Business with Russia](https://nearshoreamericas.com/white-house-bars-us-software-firms-from-doing-business-with-russia/) - The Treasury Department of the US has effectively banned business between American software firms and Russia.
- [Nexus 2024: CXO Panel Explores Why Captives Will Continue to Rise](https://nearshoreamericas.com/nexus-2024-cxo-panel-explores-why-captives-will-continue-to-rise/) - The nearshore captive model is gaining traction once more. Now, however, it is transforming global business operations in different ways.
- [Colombian Government Hunts for Sunken Spanish Gold](https://nearshoreamericas.com/colombian-government-hunts-for-sunken-spanish-gold/) - The Colombian government is undertaken a most unexpected line of work for federal authorities: treasure hunting.
- [Silica Networks Acquires InterNexa's Telecom Assets to Feed Network Expansion](https://nearshoreamericas.com/silica-networks-acquires-internexas-telecom-assets-to-feed-network-expansion/) - Silica acquired the telecom assets of Argentinean rival InterNexa, which will allow it to continue its mega plan of network expansion.
- [Rising Sea Levels Drown a Small Island in Panama](https://nearshoreamericas.com/rising-sea-levels-drown-a-small-island-in-panama/) - The island of Gardi Sugdub, in Panama, was growned by rising sea levels, a phenomenon fueled by climate change.
- [Nexus 2024 Keynote: The Reward is in the Journey, Says Bismark Lepe](https://nearshoreamericas.com/nexus-2024-keynote-the-reward-is-in-the-journey-says-bismark-lepe/) - Latin America looks poised to take over tech in the US, thanks in great part to the efforts of nearshore entrepreneurs.
- [Telecom Companies Starve for Revenue in LATAM](https://nearshoreamericas.com/telecom-companies-starve-for-revenue-in-latam/) - Telecom companies in Latin America are having trouble maintaining a sustainable business model due to poor of revenue per user.
- [Nexus Opening Night: Forging New Partnerships](https://nearshoreamericas.com/nexus-2024-slideshow-forging-partnerships-and-sharing-ideas-at-opening-night/) - Nexus 2024 officialy kicked off with the conference's Opening Night, where some of the nearshore's top players gathered to network and share ideas.
- [Nexus Keynote: An Immigrant-Entrepreneur Manifests a Profound Vision](https://nearshoreamericas.com/nexus-keynote-an-immigrant-entrepreneur-manifests-a-profound-vision/) - Wizeline Founder and former CEO Bismack Lepe will deliver the keynote speech for Nexus 2024.
- [Hotels Keep Popping Up in LATAM & Caribbean, Fed by Waves of US Tourists](https://nearshoreamericas.com/hotels-keep-popping-up-in-latam-caribbean-fed-by-waves-of-us-tourists/) - The construction of hotels in Latin America and the Caribbean surge significantly during the first quarter of 2024.
- [Cognizant Steps into Aerospace and Defense Territory with Belcan Acquisition](https://nearshoreamericas.com/cognizant-steps-into-aerospace-and-defense-territory-with-belcan-acquisition/) - Cognizant acquired Belcan, a US-based provider of engineering R&D services with several top clients in the defense and aerospace sectors.
- [Automation and WFH Kneecap H1B Visa Applications in the US](https://nearshoreamericas.com/automation-and-wfh-kneecap-h1b-visa-applications-in-the-us/) - There's ben an almost 40% increase in the demand for H1B visas in the US. Experts point to remote work as a major reason.
- [Q&A: An Engineer Bridging Silicon Valley and LATAM](https://nearshoreamericas.com/qa-an-engineer-bridging-silicon-valley-and-latam/) - Julio Calderón is an IT engineer who also happens to be one of the few bridges between Silicon Valley and Latin America.
- [Introducing the Women Speakers at Nexus 2024](https://nearshoreamericas.com/introducing-the-women-speakers-at-nexus-2024/) - Introducing the female side of this year's Nexus speakers lineup. All of them have proven their leadership in their respective fields and beyond.
- [Corruption Scandals, Lack of Support are Sinking Gustavo Petro's Political Project](https://nearshoreamericas.com/corruption-scandals-lack-of-support-are-sinking-gustavo-petros-political-project/) - Colombia's President Gustavo Petro finds himself entangled in a series of obstacles and controversies as his administration struggles to enact the reforms promised during his campaign. From political scandals to stumbling peace negotiations, Petro's government appears besieged by challenges from multiple directions. Petro's political project keeps hitting a wall due to a lack of necessary
- [Félix Pago Gets $15.5M in Funding; Will Push WhatsApp-Enabled Remittances for Latinos](https://nearshoreamericas.com/felix-pago-gets-15-5m-in-funding-will-push-whatsapp-enabled-remittances-for-latinos/) - American fintech Félix Pago raised $15.5 million, pushing the recent launch of its WhatsApp-based payment system.
- [How LATAM's Leading Countries are Guiding AI Development](https://nearshoreamericas.com/how-latams-leading-countries-are-guiding-ai-development/) - Governments around the world are pushing for more and more AI regulation. What's the state of AI guardrails in nearshore territories?
- [Queretaro Rides Nearshoring Wave; FDI Surges 16% in Q1 2024](https://nearshoreamericas.com/queretaro-rides-nearshoring-wave-fdi-surges-16-in-q1-2024/) - The Mexican State of Queretaro has been taking advantage of Mexico's nearshoring trend and attracting important flows of FDI.
- [Mexicans Elect Scientist, Former Mexico City Major as First Female President](https://nearshoreamericas.com/mexicans-elect-scientist-former-mexico-city-major-as-first-female-president/) - Mexico elected scientist and former Mexico City major, Claudia Sheinbaum, as its next president. Sheinbaum will be the first woman to ever lead the country.
- [Nearshoring Gets an Extra Boost Thanks to New US Tariffs on China](https://nearshoreamericas.com/nearshoring-gets-an-extra-boost-thanks-to-new-us-tariffs-on-china/) - The Biden Administration has imposed new tariffs on China, a move that will most certainly boost the nearshoring trend in the Americas.
- [UiPath Shares Plunge 30% Following CEO Quitting and Weak Revenue Forecast](https://nearshoreamericas.com/uipath-shares-plunge-30-following-ceo-quitting-and-weak-revenue-forecast/) - UiPath is in trouble following the resignation of its CEO and a weaker-than-expected revenue forecast for the next quarter.
- [No Layoffs Due to GenAI, Claims Infosys CEO](https://nearshoreamericas.com/no-layoffs-due-to-genai-claims-infosys-ceo/) - Infosys claims that no layoffs will happen at the organization due to generative AI (GenAI), even when the technology has lead to more efficient and productive business operations. CEO Salil Parekh conveyed this assurance to CNBC-TV18, emphasizing that, while new technologies may render some skills obsolete, they also create opportunities in emerging areas. Infosys, which
- [AI Engineers are Banking Big on High Demand, Talent Shortages and FOMO](https://nearshoreamericas.com/ai-engineers-are-banking-big-on-high-demand-talent-shortages-and-fomo/) - AI engineers are getting paid handsomely thanks to the buzz around and the demand for the technology in business.
- [41 Million Latin Americans Face Disastrous Environmental Crisis](https://nearshoreamericas.com/41-million-latin-americans-face-disastrous-environmental-crisis/) - An environmental crisis threatens 41 million people in Latin America due to the effects of climate change in the region.
- [Breakdown: White House Recommends Skills-Based Hires for Cybersec](https://nearshoreamericas.com/breakdown-white-house-recommends-skills-based-hires-for-cybersec/) - The White House outright recommended that companies and government agencies hire cybersecurity specialists using a skills-based approach.
- [Rolling Blackouts Expected in Costa Rica as Water Crisis Hits the Power Grid](https://nearshoreamericas.com/rolling-blackouts-expected-in-costa-rica-as-water-crisis-hits-the-power-grid/) - Costa Rica is a about to go through a period of scheduled blackouts due to dwindling water reservoirs, which are used to power its electric grid.
- [VC Investors Regain Confidence in LATAM; Startup Funding Reached $1.35bn in Q1 2024](https://nearshoreamericas.com/vc-investors-regain-confidence-in-latam-startup-funding-reached-1-35bn-in-q1-2024/) - VC investos have regained confidence in LATAM startups, leading VC investment in the region to bounce up 24% during Q1 2024.
- [Grasping Amazon's Dominance in Costa Rica](https://nearshoreamericas.com/grasping-amazons-dominance-in-costa-rica/) - Amazon's history in business has been that of dominance in many realms. In Costa Rica, that dominance shows in the BPO labor market.
- [Dominican President Luis Abinader Secures Second Term with Landslide Win](https://nearshoreamericas.com/dominican-president-luis-abinader-secures-second-term-with-landslide-win/) - Dominican President Luis Abinader won his re-election bid with a landslide, promising economic reform and a crackdown on immigrants.
- [Chile Goes for $2.6 Billion Bet to Become Data Center Hub](https://nearshoreamericas.com/chile-goes-for-2-6-billion-bet-to-become-data-center-hub/) - Chile is betting hard on data centers. President Gabriel Boric recently announced a billion dollar investment plan to build more data centers.
- [IT Investment Firm Zorzal Prepares IPO in Uruguay, Elevating Hopes for Local Tech Entrepreneurs](https://nearshoreamericas.com/it-investment-firm-zorzal-prepares-ipo-in-uruguay-elevating-hopes-for-local-tech-entrepreneurs/) - Uruguayan IT investment firm Zorzal Inversiones Tecnológicas will go public in the country's stock market this June.
- [Mexico City in Crisis: Severe Water Shortages Threaten Mexican Capital](https://nearshoreamericas.com/mexico-city-in-crisis-severe-water-shortages-threaten-mexican-capital/) - Mexico City is going through sever water shortages that could be described already as a crisis; one which has the potential to take a turn for the worse.
- [Globant Shares Have Spent the Year Tumbling Amidst Soft Demand and AI Fears](https://nearshoreamericas.com/globant-shares-have-spent-the-year-tumbling-amidst-soft-demand-and-ai-fears/) - The shares of Globant have fallen 25%
- [Breakdown: Understanding the Compliance Tech Stack](https://nearshoreamericas.com/breakdown-understanding-the-compliance-tech-stack/) - As regulatory compliance grows more relevant for business operations, the emergence of an "ESG portfolio" becomes natural.
- [Mill Point Capital Picks Up Controlling Stake in iQor](https://nearshoreamericas.com/mill-point-capital-picks-up-controlling-stake-in-iqor/) - Nearshore CX provider iQor got some much needed stability after striking a deal with NY-based private equity firm Mill Point Capital.
- [Allied Global Now Has Seven Delivery Centers in Guatemala](https://nearshoreamericas.com/allied-global-now-has-7-delivery-centers-in-guatemala/) - BPO Allied Global opened yet another delivery center in Guatemala City, marking its seventh facility in the country.
- [Will China's Digital Workforce Ambitions Disrupt the Global IT Hierarchy?](https://nearshoreamericas.com/will-chinas-digital-workforce-ambitions-disrupt-the-global-it-hierarchy/) - China launched a three-year plan to upgrade its digital and non-digital workforce and become more competitive in the global tech market.
- [Dell Confirms Breach of Customer Info; Warns Against Phishing Attempts](https://nearshoreamericas.com/dell-confirms-breach-of-customer-info-warns-against-phishing-attempts/) - Dell confirmed a breach in its systems which resulting in the stealing of potentially millions of customer records.
- [You Can Now Fly Direct From China to Mexico](https://nearshoreamericas.com/you-can-now-fly-direct-from-china-to-mexico/) - There's officially a direct flight between China and Mexico, the first of its kind between the Asian giant and a Latin American country.
- [Remote Jobs are Drying Up in LATAM, Kneecapping Salaries](https://nearshoreamericas.com/remote-jobs-are-drying-up-in-latam-kneecapping-salaries/) - The wages of Latin American workers are seeing a slump as the availability of remote jobs wanes down in the region.
- [Google Finishes Submarine Cable Connecting North & South America](https://nearshoreamericas.com/google-finishes-submarine-cable-connecting-north-south-america/) - Google has put the final touches to the longest submarine cable in the world. The project will connect North and South America, improving Internet connectivity.
- [AI-Powered Fintech Aplazo Secures $45 Million in Funding](https://nearshoreamericas.com/ai-powered-fintech-aplazo-secures-45-million-in-funding/) - Mexican fintech Aplazo got a fresh inyection of capital that will allow it to dig deeper into the market of the unbanked in Mexico
- [CCI Global Launches Massive Call Center in Kenya; Plans to Hire 5,000](https://nearshoreamericas.com/cci-global-launches-massive-call-center-in-kenya-plans-to-hire-5000/) - African BPO firm CCI Global launched a mega-facility in Tatu City, in the outskirts of Kenyan capital Nairobi.
- [Panama's President-Elect Vows to Shut Migrant Route to the US](https://nearshoreamericas.com/panamas-president-elect-vows-to-shut-migrant-route-to-the-us/) - Panama's President-elect Ricardo Mulino promised to shut down one of the country's main routes of transit for migrants heading for the US.
- [Breakdown: The Very Profitable Future of Low-Code?](https://nearshoreamericas.com/breakdown-the-very-profitable-future-of-low-code/) - The future of low-code platforms is considered to be very promising and, potentially, quite profitable. What can we expect?
- [US Airlines Add Nearly 1 Million Seats for Caribbean Travel](https://nearshoreamericas.com/us-airlines-add-nearly-1-million-seats-for-caribbean-travel/) - US airlines have collectively increased their carrying capacity for Caribbean tourists by one million seats in a single year.
- [Cencora To Double Headcount in Costa Rica; Opens Shared Services Center](https://nearshoreamericas.com/cencora-to-double-headcount-in-costa-rica-opens-shared-services-center/) - American pharma company Cencora opened a shared services center in Costa Rica, aiming to hire 240 employees.
- [CX Automation Startup Parloa Raises $66 Million](https://nearshoreamericas.com/cx-automation-startup-parloa-raises-66-million/) - German contact center automation startup Parloa raised US$66 million, reaching nearly US$100 in funding since its inception.
- [Q&A: A Mexican ML Engineer Migrates to Poland; What Did He Learn?](https://nearshoreamericas.com/q-what-did-he-learn/) - A Mexican ML engineer migrated to Poland, looking for work. Three years later, he looks back and the country, wondering about what has changed.
- [The Popularity of Coworking is Hammering Traditional Office Rentals in Argentina](https://nearshoreamericas.com/the-popularity-of-coworking-is-hammering-traditional-office-rentals-in-argentina/) - Coworking spaces are becoming increasingly popular in Argentina, killing the prices of office rentals in the country.
- [Universities in Mexico, Argentina and Brazil Score High in Global College Ranking](https://nearshoreamericas.com/universities-in-mexico-argentina-and-brazil-score-high-in-global-college-ranking/) - Three of Latin America's top universities ranked high in a global ranking for colleges, underscoring the region's growing potential.
- [Thoughtworks Appoints Longtime Accenture Exec Mike Sutcliff as New CEO](https://nearshoreamericas.com/thoughtworks-appoints-longtime-accenture-exec-mike-sutcliff-as-new-ceo/) - Thoughtworks has appointed a former, longtime Accenture executive as its new CEO, who'll take charge of his duries in mid-June of 2024.
- [As the AI Craze Escalates, Where is All the Tech Spend Going?](https://nearshoreamericas.com/as-the-ai-craze-escalates-where-is-all-the-tech-spend-going/) - With all the hype surrounding AI and all the talk of how much companies are spending on it, one has to wonder: how is that money being used?
- [Central America & Dominican Republic Lead Digital Payments Surge in LATAM](https://nearshoreamericas.com/central-america-dominican-republic-lead-digital-payments-surge-in-latam/) - Central America and the Dominican Republic saw the largest surge in digital payment adoptions in the LATAM/Caribbean region.
- [Costa Rica: Navigating the Capital Gains Tax](https://nearshoreamericas.com/costa-rica-navigating-the-capital-gains-tax/) - This article explains the ways in which capital gains taxes work in Costa Rica, particularly for international investors.
- [Businesses Suffer ‘Data Paralysis’ as AI Hype Cycle Speeds Up](https://nearshoreamericas.com/businesses-suffer-data-paralysis-as-ai-hype-cycle-speeds-up/) - Business leaders have yet to come to terms with how AI is changing the regulatory landscape, leading to a paralysis in their data strategies.
- [Infosys Steps Deeper Into Auto Software Market with In-Tech Acquisition](https://nearshoreamericas.com/infosys-steps-deeper-into-auto-software-market-with-in-tech-acquisition/) - Infosys has acquired In-tech, a German company that specialized in advanced technology for the automotive sector
- [Revolut Goes for $100 Million Bet in Mexico; Aims for Massive Remittances Market](https://nearshoreamericas.com/revolut-goes-for-100-million-bet-in-mexico-aims-for-massive-remittances-market/) - British fintech univorn Revolut will invest US$100 million in Mexico, where it plans to tap into the very lucrative remmitances market.
- [Breakdown: Argentinian Businesses Have High Hopes for Milei’s ‘Shock Therapy’](https://nearshoreamericas.com/breakdown-argentinian-businesses-have-high-hopes-for-mileis-shock-therapy/) - Argentinian service exporters seem to have high hopes for President Javier Milei's "shock therapy" approach to the economy, scary as it is.
- [US Airlines Open New Direct Flights from the West Coast to the Caribbean, Raising Expectations for Tourism](https://nearshoreamericas.com/us-airlines-open-new-direct-flights-from-the-west-coast-to-the-caribbean-raising-expectations-for-tourism/) - Several US air carriers opened new direct routes from the West Coast to several Caribbean destinations.
- [Jamaica Wants Gender Parity in Tech, But Has a Long Way to Go Still](https://nearshoreamericas.com/jamaica-wants-gender-parity-in-tech-but-has-a-long-way-to-go-still/) - Jamaican authorities made a call for gender parity in the island's tech sector, but the country has a lot of work to do first.
- [Mr. Business Leader: Do You Know How to Shop For Management Consultancy?](https://nearshoreamericas.com/mr-business-leader-do-you-know-how-to-shop-for-management-consultancy/) - Shopping for management consulting services isn't always as clear-cut as business leaders believe.
- [US Hits Venezuela with Oil Sanctions Once More; Accuses Electoral Foul Play](https://nearshoreamericas.com/us-hits-venezuela-with-oil-sanctions-once-more-accuses-electoral-foul-play/) - The US reinstated economic sanctions on Venezuela after the current government failed its promise of guaranteeing free and democratic elections.
- [Haiti's Prime Minister Resigns Amid Crisis](https://nearshoreamericas.com/haitis-prime-minister-resigns-amid-crisis/) - Haiti's Prime Minister, Ariel Henry, has resigned from his post amidst a security and humanitarian crisis in the country.
- [Banks Expect Cost Efficiencies with AI, But They'll Have to Pay Dearly to Keep It Running](https://nearshoreamericas.com/banks-expect-cost-efficiencies-with-ai-but-theyll-have-to-pay-dearly-to-keep-it-running/) - AI promises to be very cost efficient for banks, but many are forgetting about the hidden costs of data management.
- [US Unsatisfied with Mexico's Labor Probe into Atento; Calls for USMCA Panel](https://nearshoreamericas.com/us-unsatisfied-with-mexicos-labor-probe-into-atento-calls-for-usmca-panel/) - US trade authorities issued a request for a review panel under the USMCA over alleged union busting activities by Atento in a call center in Mexico.
- [The Conversation: Belize Benefits from Taking the Road Less Traveled](https://nearshoreamericas.com/the-conversation-belize-benefits-from-taking-the-road-less-traveled/) - In our latest conversation, we spoke with a set of BPO operators with extensive knowledge on the ins and outs of the idustry in Belize.
- [Q&A: The Landscape Grows Complex for Ukrainian IT, But Not Because of the War](https://nearshoreamericas.com/qa-the-landscape-grows-complex-for-ukrainian-it-but-not-because-of-the-war/) - Ukrainian IT firms are have managed to survive the war with Russia, staying afloat. The real threar, however, comes from global economic headwinds.
- [Colombian Peso Begins to Drop After Months of High Flight](https://nearshoreamericas.com/colombian-peso-begins-to-drop-after-months-of-high-flight/) - The Colombian peso, following months of strong performance against the USD, is seeing its value diminish rapidly.
- [Another Wave of Layoffs Hits Indian IT Sector; Experts Blame GenAI](https://nearshoreamericas.com/another-wave-of-layoffs-hits-indian-it-sector-experts-blame-genai/) - The fast development of GenAI has been blamed for the latest wave of layoffs in India's IT services sector.
- [Mexico Gets Serious About Labor Probes; Goes for Stronger Gender Focus](https://nearshoreamericas.com/mexico-gets-serious-about-labor-probes-goes-for-stronger-gender-focus/) - Labor probes are about to get even more serious in Mexico, and they'll be focusing on gender issues in a way that they hadn't before.
- [Gangs Have Destroyed the Peace of Rosario, One of Argentina's Biggest Cities](https://nearshoreamericas.com/gangs-have-destroyed-the-peace-of-rosario-one-of-argentinas-biggest-cities/) - The Argentinean city of Rosario is undergoing a surge in gang violence and crime, leading to a local and federal authorities to take harsher security measures.
- [Google Opens Macro Office in El Salvador; Donates $200K for Digital Skills](https://nearshoreamericas.com/google-opens-macro-office-in-el-salvador-donates-200k-for-digital-skills/) - Google opened a mega office en El Salvador. The tech giant also donated 200,000 USD for the development of the local digital ecosystem.
- [64% of Software Devs Use GenAI as a Coding Assistant](https://nearshoreamericas.com/64-of-software-devs-use-genai-as-a-coding-assistant/) - Almost two thirds of software developers said they use GenAI to assist them in their coding tasks, like testing and debugging.
- [TCS to Open Another Delivery Center in Southern Brazil; Plans to Hire 1,600](https://nearshoreamericas.com/tcs-to-open-another-delivery-center-in-southern-brazil-plans-to-hire-1600/) - TCS is opening another delivery center in the Brazilian city of Londrina, where it plans to hire 1,600 workers over the next five years.
- [Colombian Businesses Ditch Remote Work; 90% Want RTO Mandates](https://nearshoreamericas.com/colombian-businesses-ditch-remote-work-90-want-rto-mandates/) - Colombian businesses are ditching the remote work model that became so popular during COVID, opting for at least a partial return to the office.
- [The Return of the BOT Model, this Time with Greater Focus on Talent](https://nearshoreamericas.com/the-return-of-the-bot-model-this-time-with-greater-focus-on-talent/) - Companies are desperately hunting for talent and tech expertise, driving them more and more towards captive and BOT setups for service delivery
- [Washington's Warning to Costa Rica: Keep Your 5G Networks China-Free](https://nearshoreamericas.com/washingtons-warning-to-costa-rica-keep-your-5g-networks-china-free/) - US diplomats warned the government of Costa Rica about incorporating Chinese telecom technology into its 5G infrastructure.
- [McKinsey to Lay Off Hundreds Amidst Client Dry Spell](https://nearshoreamericas.com/mckinsey-to-lay-off-hundreds-amidst-client-dry-spell/) - Business consultancy firm McKinsey & Co is preparing to let hundres of heads roll within its ranks due to shrinking demand for its services
- [LATAM & Caribbean Face Years of Tepid Growth: World Bank](https://nearshoreamericas.com/latam-caribbean-face-years-of-tepid-growth-world-bank/) - The World Bank projects a poor economic performance in Latin American and Caribbean countries, thanks in part to rising crime rates and an aging population.
- [CodersLink Files for Bankruptcy; Blames Mexican ‘Super Peso’](https://nearshoreamericas.com/coderslink-goes-bankrupt-blames-mexican-super-peso/) - San Antonio-based nearshore staffing firm CodersLink has filed for bankruptcy and blamed the strong performance of the Mexican peso.
- [Breakdown: Hiring Engineers Directly Gains More Momentum](https://nearshoreamericas.com/breakdown-hiring-engineers-directly-gains-more-momentum/) - Companies are growing more partial to hire data engineers directly isteand of outsourcing or through consulting firms.
- [Nexus 2024: An Unbeatable Lineup of Expert Speakers](https://nearshoreamericas.com/nexus-2024-an-unbeatable-lineup-of-expert-speakers/) - Nexus 2024 is almost here! Meet the speakers who'll atttend this year's premiere conference for the nearshore digital services industry.
- [Huawei Revenue Hits Double Digits in LATAM, Defying US Sanctions](https://nearshoreamericas.com/huawei-revenue-hits-double-digits-in-latam-defying-us-sanctions/) - Huawei achieved double-digit growth in its Latin American operations, a sign that US sanctions aren't hitting as badly.
- [Wizeline Gets a New Boss and Big Plans for Expansion in Colombia and Argentina](https://nearshoreamericas.com/wizeline-gets-a-new-boss-and-big-plans-for-expansion-in-colombia-and-argentina/) - Wizeline appointed a new CEO, who will be helming the company during its next phase of expansion in Latin America
- [Guatemala's BPO Innovation Summit Promotes Further Expansion](https://nearshoreamericas.com/guatemalas-bpo-innovation-summit-promotes-further-expansion/) - Guatemala's set up to be the host of the BPO Innovation Summit 2024 in an attempt to attract industry investment and build a path towards innovation
- [Startups Hit Hard By Tech Titans' Agressive Recruitment Tactics](https://nearshoreamericas.com/startups-hit-hard-by-tech-titans-agressive-recruitment-tactics/) - Startups are being hit the hardest by the agressive recruitment tactices used by business giants amidst a talent shortage in tech
- [Rappi Goes for Dominance in Mexico with $110 Million Bet](https://nearshoreamericas.com/rappi-goes-for-dominance-in-mexico-with-110-million-bet/) - Rappi is betting big in Mexico, where it will investo more than US$100 million by the end of 2024 to exapand operations in the country.
- [Breakdown: CX Leaders Spooked By GenAI Data and Compliance Snafus](https://nearshoreamericas.com/breakdown-cx-leaders-spooked-by-genai-data-and-compliance-snafus/) - A considerable portion of CX leaders fear that implementing GenAI in their organizations might entail major cybersecurity and compliance risks.
- [El Salvador Fishes for Foreign Super Talents with Free Passport Program](https://nearshoreamericas.com/el-salvador-fishes-for-foreign-super-talents-with-free-passport-program/) - President Bukele from El Salvador announced a visa program aimed at foreing talent and which he hopes will bolster the country's economic development.
- [Companies Struggle to Address Persistent Insecurity Among Workers](https://nearshoreamericas.com/companies-struggle-to-address-persistent-insecurity-among-workers/) - Years of global economic strain have made workers more fearful for their bottom line. For businesses, this is a wake up call to become more competitive.
- [Barbados and Belize Named Most Affordable Destinations in LATAM for US Travelers](https://nearshoreamericas.com/barbados-and-belize-named-most-affordable-destinations-in-latam-for-us-travelers/) - Barbados and Belize were named as the most affordable destinations for US travelers seeking to explore Latin America.
- [McKinsey Offers Employees Career Coaching and Nine-Month Pay...If They Quit](https://nearshoreamericas.com/mckinsey-offers-employees-career-coaching-and-nine-month-pay-if-they-quit/) - McKinsey is taking an unorthodox approach to layoffs, offering employees nine months of pay and career coaching as long as they quit their jobs.
- [EPAM Acquires Argentinean Firm Vates, Underscoring Shift Towards LATAM](https://nearshoreamericas.com/epam-acquires-argentinean-firm-vates-underscoring-shift-towards-latam/) - EPAM Systems bourghr Cordoba-based IT company Vates, signaling its strategic shift from Eastern Europe to Latin America.
- [TCS Claims Over Half Its Workforce is GenAI-Ready](https://nearshoreamericas.com/tcs-claims-over-half-its-workforce-is-genai-ready/) - TCS claims to have trained over half of its global workforce (more than 350,000 people) in generative AI
- [AI in Demand Forecasting: A New Way to Solve Inventory Issues](https://nearshoreamericas.com/ai-in-demand-forecasting-a-new-way-to-solve-inventory-issues/) - The capabilities of AI tools can be used to improve the precission of demand forecasting and help businesses with inventory management.
- [Generative AI Investment Is Outpacing Implementation and Results](https://nearshoreamericas.com/generative-ai-investment-is-outpacing-implementation-and-results/) - A recent PwC survey showed that businesses are betting big on generative AI, even though the results aren't entirely there yet.
- [Wipro Promotes Dozens to VP Positions Amid C-Suite Departures](https://nearshoreamericas.com/wipro-promotes-dozens-to-vp-positions-amid-c-suite-departures/) - It's been reported that Wipro promoted several of its mid-level staff to SVP and VP positions amidst the departure of several C-suite executives.
- [Breakdown: Home Depot Hit by Google’s Cloud CX Legal Troubles](https://nearshoreamericas.com/breakdown-home-depot-hit-by-googles-cloud-cx-legal-troubles/) - Home Depot and Google are being accused of violating California's consumer privacy laws through the use of Google's AI-powered cloud CX platform.
- [Tens of Millions Affected by AT&T Data Breach](https://nearshoreamericas.com/att-data-breach-exposes-sensitive-data-of-millions-of-customers/) - AT&T suffered a data breach that might have affected tens of millions of current and former customers of the company.
- [Costa Rica, Happiest Country in the Americas](https://nearshoreamericas.com/costa-rica-happiest-country-in-the-americas/) - Costa Rica ranked as the happiest country in all of the American continent, according to the latest World Happiness Index
- [Argentina Might Have Entered a Recession in the Midst of Milei's 'Shock Therapy'](https://nearshoreamericas.com/argentina-might-have-entered-a-recession-in-the-midst-of-mileis-shock-therapy/) - Argentina seems to have entered a recession in the midst of President Milei's radical policies for economic restructuring.
- [GFT Technologies Names Top LATAM Exec Marco Santos as CEO](https://nearshoreamericas.com/gft-technologies-names-top-latam-exec-marco-santos-as-ceo/) - German IT company GFT Technologies named LATAM-based executive Marcos Santos as its new CEO.
- [The Conversation: An Intro to Tech Services in Peru](https://nearshoreamericas.com/the-conversation-an-intro-to-tech-services-in-peru/) - Peru’s often overlooked in conversations about nearshore IT. While the Latin American landscape has for decades been dominated by giants like Brazil, Mexico, Colombia and Argentina, Peru managed to carve a space of its own in the market for nearshore tech services. A space that seems to be steadily growing. In order to understand where
- [A CIO's Account of Nearshore, Ninjas and What Doesn't Work Offshore](https://nearshoreamericas.com/offshore-nearshore-cio/) - I like to imagine an IT vendor selling the first screwdriver. “It can also replace the hammer if you use the head of the screwdriver to hit the head of a nail. You also won’t need a knife for butter anymore because it will replace that as well. Crow bar: gone. Car keys: a thing
- [El Salvador Goes for $236 Million Upgrade to Power Grid](https://nearshoreamericas.com/el-salvador-goes-for-236-million-upgrade-to-power-grid/) - The government of El Salvador will invest US$236 million for the modernization of its electrical grid.
- [Bots Need Not Apply: Mapping the Limits of Automation](https://nearshoreamericas.com/bots-need-not-apply-mapping-the-limits-of-automation/) - Automation need not be part of every aspect and process of human activity. We should discuss where AI is required, as well as where it isn't.
- [Insurance Premiums are Being Hit Hard by Space Debris](https://nearshoreamericas.com/insurance-premiums-are-being-hit-hard-by-space-debris/) - Space debris is becoming quite the headache for insurance providers in the aerospace industry. What's being done to mitigate its risks?
- [The Real Challenges of Data Accessibility in Outsourcing](https://nearshoreamericas.com/the-real-challenges-of-data-accessibility-in-outsourcing/) - Data accessibility can be one of the most difficult challenges to overcome in service contracts with outsourcing partners.
- [Why Hackers Love Your Mobile Devices and What You Can Do About It](https://nearshoreamericas.com/why-hackers-love-your-mobile-devices-and-what-you-can-do-about-it/) - Mobile devices are among the most vulnerable and convenient points of entry for hackers looking to break into an organization's systems.
- [Q&A: Upskilling Top Tech Execs in ‘Mexico’s Silicon Valley’](https://nearshoreamericas.com/qa-upskilling-top-tech-execs-in-mexicos-silicon-valley/) - We spoke with Guillermo Ortega, Improving's President of Operations in Mexico and a member of the first generation of Guadalajara's PhD for tech execs.
- [Brazil’s Positivo Tecnologia Acquires Algar's IT Business; Aims for AI Acceleration](https://nearshoreamericas.com/brazils-positivo-tecnologia-acquires-algars-it-business-aims-for-ai-acceleration/) - Brazil's Positivo tecnología acquired the managed IT services business of Grupo Algar, expanding its LATAM footprint considerably
- [Cancun Airport is Swimming in Complaints Due to Overbooked Flights](https://nearshoreamericas.com/cancun-airport-is-swimming-in-complaints-due-to-overbooked-flights/) - The Cancun International Airport is having troubles handling a surge in travelers' complaints, most of them related to overbooked flights.
- [Q&A: In Trinidad, Scottish BPO Exec Finds More than 'Bare Feet and White Sand'](https://nearshoreamericas.com/qa-in-trinidad-scottish-bpo-exec-finds-more-than-bare-feet-and-white-sand/) - In our latest Q&A, we spoke with the CEO of Scottish BPO firm Ascensos about what drew him to begin Ascensos' American venture in Trinidad & Tobago.
- [Pentafon Rides Nearshoring Boom; Strikes Multi-Year Deal with US Client](https://nearshoreamericas.com/pentafon-rides-nearshoring-boom-strikes-multi-year-deal-with-us-client/) - Mexican CX provider Pentafon rode the nearshoring boom all the way to a new partnership with Utah-based client Young Living.
- [AI is Fueling Data Center Bonanza in the US](https://nearshoreamericas.com/ai-is-fueling-data-center-bonanza-in-the-us/) - The increase in the use and demand for AI in business, government and other segments of society is fueling a data center bonanza in the US
- [Republicans Push for McKinsey Federal Contract Ban Over Dealings with China](https://nearshoreamericas.com/republicans-push-for-mckinsey-federal-contract-ban-over-dealings-with-china/) - A group of Republican lawmakers are pushing for banning consulting firm McKinsey from bidding in US federal contracts due to its dealings with China.
- [Hijacking a Phone Call with AI is ‘Fairly Easy’, says IBM Researcher](https://nearshoreamericas.com/hijacking-a-phone-call-with-ai-is-fairly-easy-says-ibm-researcher/) - A group of IBM security researches showed how easy it is to hijack a phone call using readily available AI tools.
- [Guatemala is Only 'Partly Free', says Democracy Watchdog](https://nearshoreamericas.com/guatemala-is-only-partly-free-says-democracy-watchdog/) - Guatemala, as a country, is only "Partly Free", warned democracy watchdog Freedom House in a recent report.
- [BPO Provider MCI Goes for Filipino Workforce with EastWest Acquisition](https://nearshoreamericas.com/bpo-provider-mci-goes-for-filipino-workforce-with-eastwest-acquisition/) - Florida-based BPO firm MCI acquired EastWest, a Filipino provider of call center services.
- [‘Cautious Optimism’ Is Back Among CEOs. Can Tech Providers Breathe Easier?](https://nearshoreamericas.com/cautious-optimism-is-back-among-ceos-can-tech-providers-breathe-easier/) - CEOs and other C-suite executives seem to be optimistic, yet cautious, about their outlook for the US economy. Will that translate into higher tech spend?
- [Breakdown: Unpacking Mexico’s Very Low Unemployment Numbers](https://nearshoreamericas.com/breakdown-unpacking-mexicos-very-low-unemployment-numbers/) - Mexico hit record low unemployment numbers in 2023, a red flag for BPO providers. But the whole picture is considerably more complex than the straight data.
- [Massive Internet Outage Leaves West and Central Africa in the Dark](https://nearshoreamericas.com/massive-internet-outage-leaves-west-and-central-africa-in-the-dark/) - Parts of West and Central Africa have gone offline for almost a week due to the cutting of several undersea cables which kept the region online.
- [SoftBank to Give LATAM Tech Startups Another Shot](https://nearshoreamericas.com/softbank-to-give-latam-tech-startups-another-shot/) - Softbank showened renewed intereste for Latin American tech startups and might be giving the whole region another shot.
- [Mercado Libre to Pour $2.5 Billion for Mexican Mega-Expansion](https://nearshoreamericas.com/mercado-libre-to-pour-2-5-billion-for-mexican-mega-expansion/) - Mercado Libre is gearing up for a mega-expansion in Mexico. The company aims to a chieve this with a record investment of US$2.5 billion.
- [Brazil Dominates Tech University Rankings in LATAM](https://nearshoreamericas.com/brazil-dominates-tech-university-rankings-in-latam/) - Brazilian universities dominiated Latin American rankings for the best tech colleges in the region, according to the latest US News & World Report ranking.
- [Caribbean Development Bank Expects Strong Regional Growth; Most of It Coming from Guyana](https://nearshoreamericas.com/caribbean-development-bank-expects-strong-regional-growth-most-of-it-coming-from-guyana/) - Caribbean economies are expected to do quite good in 2024, though the regional average growth is built mainly on Guyana's performance.
- [Former Honduran President Found Guilty of Trafficking Cocaine to the US](https://nearshoreamericas.com/former-honduran-president-found-guilty-of-trafficking-cocaine-to-the-us/) - Former Honduran President Juan Hernández was found guilty by US authorities of trafficking tons of cocaine to the US.
- [Property Prices Go Wild in a Once-Quiet Corner of Costa Rica](https://nearshoreamericas.com/property-prices-go-wild-in-a-once-quiet-corner-of-costa-rica/) - Property prices in Guanacaste, a once quiet province in Costa Rica, have skyrocketed, registering triple digit growth in only three years.
- [Q&A: What's New in Guadalajara’s Office Market](https://nearshoreamericas.com/qa-whats-new-in-guadalajaras-office-market/) - Guadalajara is seeing a recovery in its office space market. Mexico's so-called "Silicon Valley" has managed to remain healthy even after the pandemic's shock.
- [The Cayman Islands is Silently Becoming a Hub for Crypto Platforms](https://nearshoreamericas.com/the-cayman-islands-is-silently-becoming-a-hub-for-crypto-platforms/) - The Cayman Islands is slowly turning into a hotspot for crypto exchanges and other virtual asset management companies.
- [Guyana Steps Up Its BPO Play with Multi-Million Dollar Bet on Corporate Campuses](https://nearshoreamericas.com/guyana-steps-up-its-bpo-play-with-multi-million-dollar-bet-on-corporate-campuses/) - Guyana is taking advantage of the bonanza from its oil boom to build to major corporate campuses and attract loads of BPO investment.
- [OData To Build Two Hyperscale Data Centers in Central Mexico](https://nearshoreamericas.com/odata-to-build-two-hyperscale-data-centers-in-central-mexico/) - Brazilian tech firm OData will build two new data centers in Mexico's central region, both of them designed for hyper-scale customers.
- [Colombia's AI Ambitions Appear to be Founded on Vaporware](https://nearshoreamericas.com/colombias-ai-ambitions-appear-to-be-founded-on-vaporware/) - The Colombian government has big ambitions for AI. It plans to build two major AI Centers, but the details of the project sound more like vaporware for now.
- [Atos' Tech Foundations Sale Falls Through, Adding to Financial Strains](https://nearshoreamericas.com/atos-bpo-unit-sale-falls-through-adding-to-financial-strains/) - French company Atos was unable to lock the sale of its BPO unit, a situation that will add pressure to its financials and to current leadership
- [American Firm Sparq Acquires Uruguay's Octobot](https://nearshoreamericas.com/american-firm-sparq-acquires-uruguays-octobot/) - Uruguayan tech firm Octobot was acquired by Atlanta-based company Sparq, which is aminig for expansion in Latin America.
- [To Meet ESG Standards, Businesses Have Ditched Consultants for Software](https://nearshoreamericas.com/to-meet-esg-standards-businesses-have-ditched-consultants-for-software/) - Businesses are opting to spend onf software instead of consultants to meet their ESG compliance goals.
- [IRS Goes After 125,000 Wealthy Tax Evaders](https://nearshoreamericas.com/irs-goes-after-125000-wealthy-tax-evaders/) - The IRS will hunt down 125,000 high-income individuals who have allegedly been evading taxes as far back as 2017.
- [For 90% of Indian Firms, Upskilling is the Remedy to Automation Risks](https://nearshoreamericas.com/for-90-of-indian-firms-upskilling-is-the-remedy-to-automation-risks/) - A major change is taking place in Indian work culture. Companies are opting for upskilling intead of relying solely on educational credentials and experience.
- [Honduras Raises Minimum Wage by 7%](https://nearshoreamericas.com/honduras-raises-minimum-wage-by-7/) - A group representing government, workers and employers in Honduras agreed to raise the national minimum wage up to 7% by February of 2024
- [LATAM Startups Raised $5.7 Billion in VC Funding in 2023](https://nearshoreamericas.com/latam-startups-raised-5-7-billion-in-vc-funding-in-2023/) - Latin American startups hit it big during 2023, drawing $5.7 billion in venture capital investment in the year despite headwinds in other markets.
- [AWS to Invest $5 Billion in Mexican Cloud Infrastructure](https://nearshoreamericas.com/aws-to-invest-5-billion-in-mexican-cloud-infrastructure/) - AWS is betting big on cloud infrastructure for Mexico. The Amazon subsidiary will invest US$5 billion in the country over a 15-year period.
- [With Gangsters Behind Bars, Foreign Tourists Pour into El Salvador](https://nearshoreamericas.com/with-gangsters-behind-bars-foreign-tourists-pour-into-el-salvador/) - The much improved security situation in El Salvador has garnered a surge in the nation's tourism sector
- [Breakdown: The FCC Bans AI Robocalls, What Next?](https://nearshoreamericas.com/breakdown-the-fcc-bans-ai-robocalls-what-next/) - The FCC has effectively outlawed AI-generated robocalls in outbound marketing campaings, posing questions about how the ban will affect the CX industry.
- [Anguilla: The Tiny Caribbean Island Banking Big on the AI Explosion](https://nearshoreamericas.com/anguilla-the-tiny-caribbean-island-banking-big-on-the-ai-explosion/) - The island of Anguilla is banking big on the most current AI explosion thanks to a coincidence which has allowed it to get revenue from domain name registries.
- [Housing Costs Soar in Puerto Rico Due to Short-Term Rentals](https://nearshoreamericas.com/housing-costs-soar-in-puerto-rico-due-to-short-term-rentals/) - Short-term rentals are wreaking havoc in the housing market of Puerto Rico, pushing market prices to unsustainable heights.
- [TCS Locks AI Contract with Claro in Colombia](https://nearshoreamericas.com/tcs-locks-ai-contract-with-claro-in-colombia/) - TCS locked an AI contract with Claro in Colombia. The agreement will have TCS leveraging its AI capabilities to improve Claro's network performance.
- [Tech Mahindra Deepens Ties with TPG Telecom Through New Acquisition](https://nearshoreamericas.com/tech-mahindra-deepens-ties-with-tpg-telecom-through-new-acquisition/) - Tech Mahindra acquired Orchid Cybertech Services, a move which strengthens its relationship with TPG, a key client in the telecom vertical.
- [Montego Bay, on the Brink of a Major Upgrade?](https://nearshoreamericas.com/montego-bay-on-the-brink-of-a-major-upgrade/) - Some BPO providers have decided to steer clear from Montego Bay due to the strong pressence the tourism industry has in the local labor market.
- [Breakdown: A CX Provider Opens the Door to Apple Getting Hacked](https://nearshoreamericas.com/breakdown-a-cx-provider-opens-the-door-to-apple-getting-hacked/) - Apple was hacked and scammed to the tune of US$2.5 million by a couple of security researchers who exploited the vulnerabilities of a CX provider.
- [Over Half of Argentina's Population Lives in Poverty Amid Political Blaming Game](https://nearshoreamericas.com/over-half-of-argentinas-population-lives-in-poverty-amid-political-blaming-game/) - Argentina's poverty rate skyrocketed to a 20-year high as politicians scramble to shift the blame between one another.
- [Chile's Foreign Inflow Zooms to $33 Billion; Global Services Ranks Among Top Draws](https://nearshoreamericas.com/chiles-foreign-inflow-zooms-to-33-billion-global-services-ranks-among-top-draws/) - Chile's FDI flows reached US$33 billion by the end of 2023, with global services remaining as a top draw for foreign capital
- [Google's New AI Tool Might Slow Down Call Center Automation](https://nearshoreamericas.com/googles-new-ai-tool-might-slow-down-call-center-automation/) - Google's working on a new AI feature which could slow down the move towards automation in the CX industry, pushing it towards a more human-centered approach.
- [Alive and Kicking: Breathing Life into Organizations with Live Enterprise](https://nearshoreamericas.com/alive-and-kicking-breathing-life-into-organizations-with-live-enterprise/) - Jubilee Pillai of Infosys BPM explains how the company's Live Enterprise offers sentience to an organization and drives huge productivity gains.
- [BPOs Under Fire After Infosys McCamish Data Breach Hits Bank of America](https://nearshoreamericas.com/bpos-under-fire-after-infosys-mccamish-data-breach-hits-bank-of-america/) - BPO providers find themselves under fire after a cyberattack which hit Infosys McCamish Systems exposed personal information of 57,000+ Bank of America clients.
- [ResultsCX Buys Huntswood; Gains Access to South African Market](https://nearshoreamericas.com/resultscx-buys-huntswood-solidifying-european-footprint/) - ResultsCX bought UK-based firm Huntswood, deepening its European presence.
- [NTT Data Set to Hire 6,000 IT Professionals in India](https://nearshoreamericas.com/ntt-data-set-to-hire-6000-it-professionals-in-india/) - NTT Data plans to increase its headcount in India by 6,000 people as part of its strategy for expansion in the country.
- [Breakdown: Globant's Hunger for Brazilian Tech](https://nearshoreamericas.com/breakdown-globants-hunger-for-brazilian-tech/) - Globant's hunger for Brazilian tech has grown stronger in the past couple years. The company keeps acquiring Brazilian firms and expanding in the country.
- [Infographic: Delivering Results Grounded in Art and Science](https://nearshoreamericas.com/infographic-delivering-results-grounded-in-art-and-science/) - Practicing agile requires excelling in employing techniques that call on both art and science. This infographic illustrates our first The Exchange .
- [INFOGRAPHIC: Brazil & Mexico: Putting Vast Labor Markets into Perspective](https://nearshoreamericas.com/brazil-mexico-putting-vast-labor-markets-into-perspective/) - When it comes to the volume of tech talent available for sourcing, Brazil and Mexico stand head and shoulders above the rest of Latin America.
- [INFOGRAPHIC: Tracking Forex Volatility in Nearshore and Offshore Economies](https://nearshoreamericas.com/infographic-tracking-forex-volatility-in-nearshore-and-offshore-economies/) - Forex volatility has become a major headache for global businesses, adding to an already challenging macro landscape.
- [Infographic: In an Industry Where Flight Time Matters, Nearshore Wins Big](https://nearshoreamericas.com/infographic-in-an-industry-where-flight-time-matters-nearshore-wins-big/) - The nearshore is closer than most people think. Our latest infographic illustrates that "nearness" through air travel distances.
- [LATAM Police Forces Turn to Swedish AI Firm for Help](https://nearshoreamericas.com/latam-police-forces-turn-to-swedish-ai-firm-for-help/) - Police forces across Latin America are using the AI technology of Swedish tech firm Irisity in their fight against crime.
- [Mexico's Economic Forecast Cut Short Despite Booming US Trade](https://nearshoreamericas.com/mexicos-economic-forecast-cut-short-despite-booming-us-trade/) - Mexico's economic forecast was cut short by the OECD, even when the country is making bank thanks to a closer trade relationship with the US.
- [Costa Rica Raises Minimum Wage; Reaches Highest Pay Floor in Central America](https://nearshoreamericas.com/costa-rica-raises-minimum-wage-reaches-highest-pay-floor-in-central-america/) - Costa Rica increased the pay floor for private sector workers to US$687 a month, the highest in all of Central America.
- [Brazil’s Bolsonaro Loses Passport Amid Coup Investigation](https://nearshoreamericas.com/brazils-bolsonaro-loses-passport-amid-coup-investigation/) - Former Brazilian president Jair Bolsonaro had his passport taken away by federal authorities in the midst of an investigation over an alleged coup
- [Navient to Lay Off Nearly 1000 BPO Workers](https://nearshoreamericas.com/navient-to-lay-off-nearly-1000-bpo-workers/) - US-based BPO provider Navient is preparing to lay off nearly 1000 employees as part of cost-cutting measures and operational streamlining.
- [Q&A: From Anthropologist to QA Tester](https://nearshoreamericas.com/qa-from-anthropologist-to-qa-tester/) - An anthropologist can be a QA tester. And a QA tester can be an anthropologist. Tech companies find themselves increasingly pressured to find enough people to meet the needs of the industry. Demand climbs higher, and the traditional sources of talent are not fast or prolific enough to match its pace. This has pushed tech
- [Dominican Republic Kickstarts Four-Day Workweek Tests](https://nearshoreamericas.com/dominican-republic-kickstarts-four-day-workweek-tests/) - The Dominican Republic launched its own test program for a four-day workweek, an initiative which yieleded positive results in the UK.
- [Bolivian Congress Opens Path for a Fourth Evo Morales Presidency](https://nearshoreamericas.com/bolivian-congress-opens-path-for-a-fourth-evo-morales-presidency/) - Former Bolivian president Evo Morales could go for a fourth term thanks to Congress' approval of a bill which opens the path to another reelection.
- [Barranquilla Drew Major BPO Attention and Investment in 2023](https://nearshoreamericas.com/barranquilla-drew-major-bpo-attention-and-investment-in-2023/) - Colombia's Atlantico Department, where Barranquilla is located, saw a strong influx of BPO investment in 2023.
- [Breakdown: Europe Eyes Latin America for Remote Hiring](https://nearshoreamericas.com/breakdown-europe-eyes-latin-america-for-remote-hiring/) - In 2023, businesses from Europe showed more interest in Latin American talent than before, according to a recent report by Deel.
- [Colombia Warned Against China's Strong Influence in its Telecom Infrastructure](https://nearshoreamericas.com/colombian-government-under-pressure-to-keep-china-away-from-its-telecom-networks/) - Colombian firm Risk Analysis urged the government to keep telecom operators and tech producers from China away from local telecom infrastructure.
- [Delta Adds Four New LATAM/Caribbean Routes](https://nearshoreamericas.com/delta-adds-four-new-latam-caribbean-routes/) - Delta Airlines expanded its offering of Latin American and Caribbean destinations even further this year.
- [Client Request Pushed Teleperformance to 'Go Physical' in Trinidad](https://nearshoreamericas.com/client-request-pushed-teleperformance-to-go-physical-in-trinidad/) - The security expectations of a client in the financial sector pushed Teleperformance to open a physical office in Trinidad & Tobago.
- [Allegations Emerge that AgileThought Burned Scores of Mexico Developers](https://nearshoreamericas.com/allegations-emerge-that-agilethought-burned-scores-of-mexico-developers/) - Nearshore IT services firm AgileThought spent most of 2023 entangled in labor disputes with former employees, who accused it of mismanagement and neglect.
- [LATAM Data Center Capacity Reaches 750 MW](https://nearshoreamericas.com/latam-data-center-capacity-reaches-750-mw/) - Average data center storage capacity in Latin America reached 750 megawatts, according to US-based real estate firm JLL. Although storage capacity has seen an important increase in Latin America, the overall number remains small compared to that of single states in the US. Virginia, for example, has a data center storage capacity of 3.64 gigawatts.
- [Layoff Rumblings Spark Concerns for Wipro](https://nearshoreamericas.com/layoff-rumblings-spark-concerns-for-wipro/) - Rumblings of massive layoffs at Wipro have sparked concerns over the company's financial health and its destiny in the near-term.
- [Breakdown: Accenture’s Canadian Controversy](https://nearshoreamericas.com/breakdown-accentures-canadian-controversy/) - Accenture's been dragged into a PR firestorm that has been hitting the Canadian government for months.
- [LATAM & Caribbean Heavily Featured in NYT's Top Destinations for 2024](https://nearshoreamericas.com/latam-caribbean-heavily-featured-in-nyts-top-destinations-for-2024/) - A dozen Caribbean and Latin American cities and spots were featured in the New York Time's top destinations for 2024
- [Guadalajara's Tech Boom Fuels Office Space Surge](https://nearshoreamericas.com/guadalajaras-tech-boom-fuels-office-space-surge/) - Guadalajara's booming IT industry is feeding into its real state sector, which is seeing stronger demand for office space.
- [Everise CEO: Managing a $1 Billion BPO with Healthcare Savvy](https://nearshoreamericas.com/everise-ceo-managing-a-1-billion-bpo-with-healthcare-savvy/) - Healthcare BPO provider Everise locked a major investment from investment firm Warburg Pincus, nearing a valuation of $1 billion.
- [CEOs Embrace AI; Foresee 5% Workforce Trim](https://nearshoreamericas.com/ceos-embrace-ai-foresee-5-workforce-trim/) - A recent PwC survey points to an increasing adoption of AI by business executives, who see the technology leading to workforce trims.
- [Venezuela's Crypto Coin Sinks Five Years After Launch](https://nearshoreamericas.com/venezuelas-crypto-coin-sinks-five-years-after-launch/) - Venezuela's cryto coin experiment, Petro, has come to an end just fiver years after launch, killed by corruption and mismanagement.
- [GFT Acquires Sophos Solutions, Expanding LATAM Presence](https://nearshoreamericas.com/gft-acquires-sophos-solutions-expanding-latam-presence/) - German tech giant GFT acquired Bogota-based software firm Sophos Solutions, expanding its pressence in the LATAM region.
- [Canadian Tech Firm Equisoft Sets Foot on Trinidad](https://nearshoreamericas.com/canadian-tech-firm-equisoft-sets-foot-on-trinidad/) - Canada's Equisoft planted its flag in the Caribbean, opening an office in the island-nation of Trinidad & Tobago.
- [Breakdown: Atento Probed by US & Mexico Over Union Busting Claims](https://nearshoreamericas.com/breakdown-atento-probed-by-us-mexico-over-union-busting-claims/) - Atento is being probed by Mexican and US authorities over allegations of union busting. The company now finds itself trapped in a transnational labor dispute.
- [Q&A: A Different Take on Data Management, As Seen from Puerto Rico](https://nearshoreamericas.com/qa-a-different-take-on-data-management-as-seen-from-puerto-rico/) - Wovenware Co-Founder and COO Carlos Melendez speaks about the ins and outs of data management in cross-border contracts; the safe roads and pitfals.
- [Teleperformance Goes for On-Site Setup in Trinidad After Two Years of WFH](https://nearshoreamericas.com/teleperformance-goes-for-on-site-setup-in-trinidad-after-two-years-of-wfh/) - Two years after it began tapping Trinidad & Tobago's talent pool remotely, Teleperformance finally opened a physical office in the country.
- [Disputes Flare Again in the Philippines Over WFH Tax Breaks for Call Centers](https://nearshoreamericas.com/disputes-flare-again-in-the-philippines-over-wfh-tax-breaks-for-call-centers/) - Tensions came to the surface once more between BPO providers and the Filipino government over WFH tax brakes in the country.
- [In Argentina, Even Software Devs Can't Escape Inflation Insanity](https://nearshoreamericas.com/in-argentina-even-software-devs-cant-escape-inflation-insanity/) - In spite of their very high salaries, programmers and software devs in Argentina also feel the pressures of skyrocketing inflation in the country.
- [Mexico’s Maya Train Finally Rolls Into Motion](https://nearshoreamericas.com/mexicos-maya-train-finally-rolls-into-motion/) - Mexico's Maya Train has finally rolled into action. The mega-proyect promises an easy way to traverse some of Mexico's most popular spots for tourism.
- [Multinationals Wage Talent War for their Captive Centers in India](https://nearshoreamericas.com/multinationals-wage-talent-war-for-their-captive-centers-in-india/) - Multinational firms are paying extra for top talent in India to staff their captive centers in the country.
- [Argentinean AI Startup to Build $5 Million Lab in Uruguay](https://nearshoreamericas.com/argentinean-ai-startup-to-build-5-million-lab-in-uruguay/) - Argentinean startup Space AI plans to build a US$5 million lab in Uruguay, from where it plans to develop software for clients in government and business.
- [DPD Chatbot Swore and Disparaged its Company, Fueling Doubts about AI in CX](https://nearshoreamericas.com/dpd-chatbot-swore-and-disparaged-its-company-fueling-doubts-about-ai-in-cx/) - A hilarious malfunction by an AI chatbot used by DPD for customer service has fueled further doubts about the technology's current viability in CX
- [Guyana Presents Massive $4.7 Billion Budget to Accelerate Growth](https://nearshoreamericas.com/guyana-presents-massive-4-7-billion-budget-to-accelerate-growth/) - Guyana is aming high with its latest budget: a massive, $4.7 billion proposal which aims to accelerate the country's growth even further.
- [TDCX on the Edge of Delisting, Pressured by Eroding Stock Prices](https://nearshoreamericas.com/tdcx-on-the-edge-of-delisting-pressured-by-eroding-stock-prices/) - TDCX might be going private soon after several months of seeing its stock on the decline.
- [Q&A: The Many Responsibilities of the Chief Culture Officer](https://nearshoreamericas.com/qa-the-many-responsibilities-of-the-chief-culture-officer/) - With culture becoming more relevant for global businesses, the role of the Chief Culture Officer has grown too. But what is that role? What is expected of it?
- [Cancun Outshined by Playa del Carmen and Akumal in Mexican Tourism Boom](https://nearshoreamericas.com/cancun-outshined-by-playa-del-carmen-and-akumal-in-mexican-tourism-boom/) - Cancun is getting heavy competition from Playa del Carmen and Akumal. Both destinations have emereged as great alternatives for tourists traveling to Mexico.
- [Housing Costs Skyrocket in Mexico, Registering Second Largest Jump Globally](https://nearshoreamericas.com/housing-costs-skyrocket-in-mexico-registering-second-largest-jump-globally/) - Housing in costs in Mexico are out of control. The country saw the second largest increase globally in the cost of housing.
- [Argentina's Dollarization Doomed to Fail: JP Morgan](https://nearshoreamericas.com/argentinas-dollarization-doomed-to-fail-jp-morgan/) - JP Morgan analysts see little hope in president Milei's plans for the dollarization of Argentina's economy, arguing that the venture is risky and too complex.
- [Breakdown: What Does a Chief AI Officer Actually Do?](https://nearshoreamericas.com/breakdown-what-does-a-chief-ai-officer-actually-do/) - The Chief AI Officer is the hot new job in the business world. But what is a CAIO, actually? What does it do and what's expected from the job?
- [iQor Names Ex-Alorica Exec Chris Crowley as New CEO](https://nearshoreamericas.com/iqor-names-ex-alorica-exec-chris-crowley-as-new-ceo/) - Former Alorica exec Chris Crowley was appointed as the new CEO of iQor. Crowley will be replacing Gary Praznik, who took over CEO duties in 2018.
- [Chile and Google Partner to Lay Submarine Cable to Australia](https://nearshoreamericas.com/chile-and-google-partner-to-lay-submarine-cable-to-australia/) - Chile has partnered with Google to set up the first ever undersea cable connecting Latin America with the Asia-Pacific region.
- [Tigo Ransomware Attack Leaves Paraguay's IT Infrastructure Crippled](https://nearshoreamericas.com/tigo-ransomware-attack-leaves-paraguays-it-infrastructure-crippled/) - Telecom provider Tico suffered a major ransomware attack in Paraguay, leaving a considerable portion of the country's ITC infrastructure non-functional.
- [Digicel’s Big Boss Says No 5G for the Caribbean](https://nearshoreamericas.com/digicels-big-boss-says-no-5g-for-the-caribbean/) - Digicel's owner Dennis O'Briend argues that there's no business case for 5G in the Caribbean. What does that mean for the region?
- [Uncertain Future for Honduran Rival to Panama Canal](https://nearshoreamericas.com/uncertain-future-for-honduran-rival-to-panama-canal/) - Honduran President Xiomara Castro put another dent into the country's project for a transoceanic, "dry" rival to the Panama Canal.
- [iQor Doubles Down in Colombia; Expands Medellin Call Center](https://nearshoreamericas.com/iqor-doubles-down-in-colombia-expands-medellin-call-center/) - iQor is doubling down its Colombian bet with an expansion of its call center in Medellin which will double the facility's current headcount.
- [Breakdown: How Google's AI-Driven CX Platform Triggered Legal Action](https://nearshoreamericas.com/breakdown-how-googles-ai-driven-cx-platform-trigger-legal-action/) - Once again, Google's in trouble due to its own technology. The tech giant is being sued in California due alleged "eavesdropping" via its GCCCAI platform.
- [ActiveCampaign Expands to Costa Rica with $4 Million Investment](https://nearshoreamericas.com/activecampaign-expands-to-costa-rica-with-4-million-investment/) - US-based SaaS firm ActiveCampaign expanded operations to the city of Heredia, en Costa Rica, with a US$4 million investment.
- [LATAM Students Struggle with Math and Science, PISA Test Shows](https://nearshoreamericas.com/latam-students-struggle-with-math-and-science-pisa-test-shows/) - UNESCO's latest PISA test threw worrying results for Latin American students, showing strong disparities and lag within the region.
- [BPOs Have Little Faith in Law Enforcement Helping with Phishing Attacks](https://nearshoreamericas.com/bpos-have-little-faith-in-law-enforcement-helping-with-phishing-attacks/) - Private firms are investing more and more in cybersecurity, this as their trust for law enforcement and government action against phishing deteriorates.
- [Cybersecurity Remains Top Priority for CIOs in 2024](https://nearshoreamericas.com/cybersecurity-remains-top-priority-for-cios-in-2024/) - CIOs are walking into 2024 ready to open up their wallets to providers of cybersecurity services and professionals in the field.
- [Wipro Looks for CEO Successor Amid Disappointing Results: Report](https://nearshoreamericas.com/wipro-looks-for-ceo-successor-amid-disappointing-results-report/) - It's been reported that Wipro is searching for a successor to its current CEO, this amidst disappointing financial results.
- [Chinese Cooldown Hits LATAM Economies; Costa Rica and Panama Achieve Growth, Nevertheless](https://nearshoreamericas.com/chinese-cooldown-hits-latam-economies-costa-rica-and-panama-achieve-growth-nevertheless/) - Panama and Costa Rica managed to achieve a respectable economic performance in 2023 in spite of the impact of China's cooldown in the LATAM region.
- [Breakdown: Teleperformance’s Global Union Agreement, a Year Later](https://nearshoreamericas.com/breakdown-teleperformances-global-union-agreement-a-year-later/) - Teleperformance's agreement with UNI Global Union promises to be a game changer for the global services industry. Can it live up to its promise?
- [Webhelp Doubles Down on Mexico with Mega BPO Facility in Mérida](https://nearshoreamericas.com/webhelp-doubles-down-on-mexico-with-mega-bpo-facility-in-merida/) - Webhelp kicked-off the construction of its new facility in Merida, where it already has a major delivery center.
- [NSAM’s 2024 Outlook: Seven Trends that Could Change the Face of Nearshore](https://nearshoreamericas.com/nsams-2024-outlook-seven-trends-that-could-change-the-face-of-nearshore/) - 2023 has come and gone, and 2024 promises to be a year of both steep challenges and tremendous opportunities for the global services sector.
- [These are Latin America’s Most Expensive Neighborhoods](https://nearshoreamericas.com/these-are-latin-americas-most-expensive-neighbourhoods/) - Argentinean, Mexican and Brazilian neighborhoods dominated the 2023 list of most expensive sites for luxury real estate.
- [Infosys Cancels $1.5 Billion Deal](https://nearshoreamericas.com/infosys-cancels-1-5-billion-deal/) - Indian tech giant Infosys cancelled, out of nowhere, a contract worth US$1.5 billion without disclosing the name of the client nor the reasons for cancellation.
- [Globant Acquires Brazilian Rival Iteris](https://nearshoreamericas.com/globant-acquires-brazilian-rival-iteris/) - Argentina's tech behemoth Globant acquired Brazilian firm Iteris, allowing the company to access deep-pocketed clients in LATAM's biggest economy.
- [Cognizant Gears Up for AI-Driven Future with Thirdera Buyout](https://nearshoreamericas.com/cognizant-gears-up-for-ai-driven-future-with-thirdera-buyout/) - Cognizant expande its ServiceNow capabilities with the acquisition of Colorado-based firm Thirdera.
- [India’s LTIMindtree Deepens Footprint in Mexico](https://nearshoreamericas.com/indias-ltimindtree-deepens-footprint-in-mexico/) - India's IT giant LTIMindtree opened its second delivery center in Mexico, this time in the country's capital of Mexico City.
- [Argentina’s Economic Overhaul Begins, But Recovery Remains Uncertain](https://nearshoreamericas.com/argentinas-economic-overhaul-begins-but-recovery-remains-uncertain/) - Argentina's road to economic recovery through shock therapy has begun, kick-started by President Milei's economic p
- [Unemployment Rises in Belize While Businesses Cry for Workers](https://nearshoreamericas.com/unemployment-rises-in-belize-while-businesses-cry-for-workers/) - The succes in BPO sector within Belize seems to be draining workers away from other industries within the country, causing trouble in the labor market.
- [Finally, Teleperformance Becomes Full Owner of Majorel](https://nearshoreamericas.com/finally-teleperformance-becomes-full-owner-of-majorel/) - Teleperformance has finally closed the deal on its acquisition of European call center operator Majorel, which will allow further expansion into Latin America.
- [US Ramps up Pressure on Guatemala as Probability of Coup Rises](https://nearshoreamericas.com/us-ramps-up-pressure-on-guatemala-as-probability-of-coup-rises/) - The United States is pressing Guatemalan officials to uphold democratic principles and facilitate the inauguration of president-elect Bernardo Arévalo, as Washington fears a possible coup d'etat in the Central American country. Since his election, Arévalo has faced a barrage of legal hurdles and intimidation tactics aimed at delegitimizing his election. His party workers have been
- [Scotiabank to Sharply Reduce Latin American Footprint, Focus on Mexico](https://nearshoreamericas.com/scotiabank-to-sharply-reduce-latin-american-footprint-focus-on-mexico/) - Canadian banking giant Scotiabank is poised for a major strategic shift, significantly scaling back its operations in Latin America and channeling much of its financial resources toward Mexico. This strategic move aims to capitalize on Mexico's booming economy and closer trade ties with North America, while leaving behind less profitable operations in other parts of
- [Group Chat: Auxis on Customers, Sourcing and Security in a Hybrid World](https://nearshoreamericas.com/group-chat-auxis-on-customers-sourcing-and-security-in-a-hybrid-world/) - We held a group chat with several members of Auxis's leadership team on how the company has been handling the implementation of a hybrid model.
- [Breakdown: Unpacking the Fed's Lawsuit Against Arise Virtual Solutions](https://nearshoreamericas.com/breakdown-unpacking-the-feds-lawsuit-against-arise-virtual-solutions/) - We take a deep dive into the implications and potential outcomes of the DOL's lawsuit against gig-CX firm Arise Virtual Solutions.
- [Mercosur Secures $10 Billion Investment for Mega Infrastructure Boost](https://nearshoreamericas.com/mercosur-secures-10-billion-investment-for-mega-infrastructure-boost/) - Mercosur secured loads of capital for future infrastructure projects which aim to boost South America's export capabilities.
- [El Salvador Turns to Bitcoin Millionaires in Citizenship-By-Donation Gamble](https://nearshoreamericas.com/el-salvador-turns-to-bitcoin-millionaires-in-citizenship-by-donation-gamble/) - President Nayib Bukele from El Salvador, a bitcoin enthusiast, turned to crypto millionaires in a citizenship-by-donation scheme to attract foreign investment.
- [IFC Lends $60 Million to Axtel, Fueling Mexico's Nearshoring Boom](https://nearshoreamericas.com/ifc-lends-60-million-to-axtel-fueling-mexicos-nearshoring-boom/) - Axtel received a hefty loan from the IFC, a move which is expected to bolster Mexico's potential for nearshoring even further.
- [Huawei Inks Deal with UNESCO to train LATAM Graduates in Digital Skills](https://nearshoreamericas.com/huawei-inks-deal-with-unesco-to-train-latam-graduates-in-digital-skills/) - Huawei inked an agreement with UNESCO which will have the Chinese telecom giant providing tech traininig to graduates in Latin America.
- [Following Yellen Visit, Mexico Agrees to Screen Foreign Investment](https://nearshoreamericas.com/following-yellen-visit-mexico-agrees-to-screen-foreign-investment/) - After a visit from Janet Yellen, Mexican authorities agreed to build a bilateral organism to screen foreign investment flowing into the country.
- [Q&A: Thomson Reuters on AI and the Future of Professional Services](https://nearshoreamericas.com/qa-thomson-reuters-on-ai-and-the-future-of-professional-services/) - NSAM spoke with Adrián Fognini, Managing Director of Thomson Reuters in LATAM, to address what professionals expect from emerging AI technologies.
- [AI Could Destroy 50% of Telecom Jobs, Digicel Founder Warns](https://nearshoreamericas.com/ai-could-destroy-50-of-telecom-jobs-digicel-founder-warns/) - Digicel founder Dennis O'Brien warned that the adoption of new technologies will devastate the labor lanscape in the telecom sector.
- [Tensions Grow Between Venezuela and Guyana Over Oil-Rich Territory](https://nearshoreamericas.com/tensions-grow-between-venezuela-and-guyana-over-oil-rich-territory/) - Venezuela and Guyana find themselves embroiled in a land dispute over the oil-rich and historically complicated region of Essequibo.
- [Shorter Workweeks Gain Momentum; What Can Global Enterprises Expect?](https://nearshoreamericas.com/shorter-workweeks-gain-momentum-what-can-global-enterprises-expect/) - Shortened workweeks are gaining momentum in several countries, incuding in Latin America. What can global businesses expect?
- [Uruguay Launches One-Stop Platform for Foreign Investors](https://nearshoreamericas.com/uruguay-launches-one-stop-platform-for-foreign-investors/) - Uruguay launched a one-stop platform which will allow foreign investors easier access to opportunities in the local market.
- [Huawei Partners with Universities in Peru; Aims for Local Talent Pool](https://nearshoreamericas.com/huawei-partners-with-universities-in-peru-aims-for-local-talent-pool/) - Chinese telecom giant Huawei signed an agreement with a couple of top Peruvian universities to develop tech talent in the country.
- [Breakdown: Why is Argentina’s Tech Elite Embracing Javier Milei?](https://nearshoreamericas.com/breakdown-why-is-argentinas-tech-elite-embracing-javier-milei/) - Some of Argentina's most prominent tech entrepreneurs have shown their support for President-Elect Javier Milei. Why is that?
- [Mexico Raises Minimum Wage (Again) by 20%](https://nearshoreamericas.com/mexico-raises-minimum-wage-again-by-20/) - Mexico increased its minimum wage once more, this time by 20%. This is the last increase scheduled by AMLO's administration.
- [Americans Grow Receptive to AI for Customer Service, But Trust Remains an Issue](https://nearshoreamericas.com/americans-grow-receptive-to-ai-for-customer-service-but-trust-remains-an-issue/) - American customers are more open now to an AI chatbot handling their CX interactions, though trust is still an issue.
- [Bosch to Launch Software Lab in Guadalajara](https://nearshoreamericas.com/bosch-to-launch-software-lab-in-guadalajara/) - Bosch is teaming with the University of Guadalajara to open software lab in what has been termed as Mexico's Silicon Valley.
- [Estela Strikes BPO Acquisitions in Peru and Chile](https://nearshoreamericas.com/estela-strikes-bpo-acquisitions-in-peru-and-chile/) - Tax compliance firm Estela expanded its capacities in Latin America with the acquisition of two BPO companies: one in Chile and another in Peru.
- [VC Firm NXTP Scores $98 Million Bag to Feed LATAM Startups](https://nearshoreamericas.com/vc-firm-nxtp-scores-98-million-bag-to-feed-latam-startups/) - Vrenture capital firm NXTP has a $98 million bag which will be used to feed the growth of B2B startups in Latin America
- [Indian Job Boards Report Tech Hiring Slowdown](https://nearshoreamericas.com/indian-job-boards-report-tech-hiring-slowdown/) - One of India's major online job boards reported a worrying decline in tech hiring among companies in India, including giants such as Infosys and TCS.
- [Breakdown: What Global Companies Need to Know About Biden's AI Executive Order](https://nearshoreamericas.com/breakdown-what-global-companies-need-to-know-about-bidens-ai-executive-order/) - The AI issued an Executive Order which aims to lay the ground for AI regulation. How much does the EO impact the procurement of AI in the B2B space?
- [Caribbean Tourism Surges as US Vacationers Seek Alternatives to Hawaii](https://nearshoreamericas.com/caribbean-tourism-surges-as-us-vacationers-seek-alternatives-to-hawaii/) - Tourism in the Caribbean is surging to unexpected levels due to the amount of US tourists finding themselves unable to travel to Hawaii for vacation.
- [Globant Acquires Creative Agency Gut](https://nearshoreamericas.com/globant-acquires-creative-agency-gut/) - Globant bagged another creative agency. This time, it was Miami-based Gut, which will help increase the firm's marketing services revenues.
- [The Hidden Threat of Poor Digital Marketing in E-Commerce](https://nearshoreamericas.com/the-hidden-threat-of-poor-digital-marketing-in-e-commerce/) - E-commerce platforms and businesses should aware of how a poor digital marketing strategy can undermine its efforts to increas traffic and sales.
- [GenAI and Its Potential: A Guide for CFOs](https://nearshoreamericas.com/genai-and-its-potential-a-guide-for-cfos/) - GenAI remains the hot new thing in business. How can CFOs properly leverage the full power of the technology in a safe yet disruptive manner?
- [MSC Opens Shared Services Center in Querétaro](https://nearshoreamericas.com/msc-opens-shared-services-center-in-queretaro/) - Querétaro scored another shared services center, this time from American company MSC. The Mexican state keeps attracting the attention of US investors.
- [Philippines Establishes AI Council to Upskill BPO Workers](https://nearshoreamericas.com/philippines-establishes-ai-council-to-upskill-bpo-workers/) - The Philippines launched an AI council which aims to upskill BPO workers and help them transition towards higher value tasks.
- [LATAM & Caribbean Rank High in BPO Confidence Index](https://nearshoreamericas.com/latam-caribbean-rank-high-in-bpo-confidence-index/) - Ryan Strategic Advisory's latest BPO Confidence Index saw strong performances by countries in Latin America and the Caribbean
- [Breakdown: Is OpenAI’s Chatbot CX Tool Any Good?](https://nearshoreamericas.com/breakdown-assessing-the-potential-of-openais-custom-chatbots-for-cx/) - OpenAI's custom chatbot tool is promising a lot, particularly for SMEs. But what are small business owners saying about GTPs and their potential?
- [Horatio Goes Big with Its Second Contact Center in the Dominican Republic](https://nearshoreamericas.com/horatio-goes-big-on-its-second-contact-center-in-the-dominican-republic/) - CX firm Horatio opened another delivery center in Santo Domingo, this one larger than its first facility in the Dominican Republic.
- [IDB Expects Record Remittances for LATAM in 2023](https://nearshoreamericas.com/idb-expects-record-remittances-for-latam-in-2023/) - The IDB expects remittances to reach another record this year in Latin America and the Caribbean, where the inflow of dollars has kept a steady pace of growth.
- [Riverwood Capital Raises $1.8 Billion to Invest in LATAM Tech](https://nearshoreamericas.com/riverwood-capital-raises-1-8-billion-to-invest-in-latam-tech/) - Equity firm Riverwood Capital is eyeing more Latin American tech companies, now with a billionare fund.
- [Freelancing and EOR Platforms Grow Popular For AI Engineer ‘Test-Runs’](https://nearshoreamericas.com/freelancing-and-eor-platforms-grow-popular-for-ai-engineer-test-running/) - Freelancing platforms and EOR services are being used to test run the skills of AI engineers, skipping entirely the whole onboarding process.
- [US Indefinitely Extends Sanctions on Nicaragua](https://nearshoreamericas.com/us-indefinitely-extends-sanctions-on-nicaragua/) - The White House extended its economic sanctions on Nicaragua indefinitely in an attempt to further pressure President Ortega's regime.
- [Political Turnmoil Suffocates Hopes of Economic Recovery in Peru](https://nearshoreamericas.com/political-turnmoil-suffocates-hopes-of-economic-recovery-in-peru/) - The government of Peru launched a package of fiscal and economic measures which aim to lift the local economy amidst years of political turnmoil.
- [US Gov Goes After Gig CX Firm Arise in Giant Worker Misclassification Case](https://nearshoreamericas.com/us-gov-goes-after-gig-cx-firm-arise-in-giant-worker-misclassification-case/) - Gig-CX platform Arise has been targeted by the DOL in a major lawsuit over the alleged misclassification of tens of thousands of US workers.
- [Two Martinelli Ministers Sentenced to Prison in Panama](https://nearshoreamericas.com/two-martinelli-ministers-sentenced-to-prison-in-panama/) - Two former Panamanian ministers who served under ex-president Ricardo Martinelli have been sentenced to jail by a local judge.
- [Water Scarcity Jeopardizes Data Center Projects in Chile and Uruguay](https://nearshoreamericas.com/water-scarcity-jeopardizes-data-center-projects-in-chile-and-uruguay/) - Data center projects in Chile and Uruguay might be jeopardized by water scarcity in both countries, with activists taking to the streets to protest.
- [High-Speed Internet Access Surpasses 87% in Brazil](https://nearshoreamericas.com/high-speed-internet-access-surpasses-87-in-brazil/) - High-speed Internet access in Brazil grew by leaps and bounds in 2022, though challenges remain if the country wishes to close its digital divide.
- [Case Study: Instacart’s Massive, Automation-Enabled Agent Scale Back](https://nearshoreamericas.com/case-study-instacarts-massive-automation-enabled-agent-scale-back/) - Instacart's success during COVID pushed it towards a massive scale up in its CX operations, followed by an equally massive scale back in just a few months.
- [IBM Launches $500 Million Fund For GenAI Firms](https://nearshoreamericas.com/ibm-launches-500-million-fund-for-genai-firms/) - IBM is launching a US$500 million fund that will be used to invest in AI firms, from startups to larger, more mature companies.
- [Breakdown: How Paraguay Caught Alorica’s Eye](https://nearshoreamericas.com/breakdown-how-paraguay-caught-aloricas-eye/) - Alorica is months away from launching operations in Paraguay. How did a small country, seldom mentioned among investors, caught the company's eye?
- [SUSE Doubles Down On LATAM with New São Paulo Office and Potential Mexico Site](https://nearshoreamericas.com/suse-doubles-down-on-latam-with-new-sao-paulo-office-and-potential-mexico-site/) - SUSE is going back to Latin America. The Linux developer announced a new office in Brazil and plans for another one in Mexico.
- [Video: ITEL Launches Its Second Site in Kingston](https://nearshoreamericas.com/video-itel-launches-its-second-site-in-kingston/) - ITEL launched a second site in the Jamaican capital of Kingston. The new office complex will house over 800 employees.
- [Nearshore Forum: Why Mexico is Primed to Plug the Tech Talent Shortage](https://nearshoreamericas.com/nearshore-forum-mexico-plug-tech-talent-shortage/) - The tech talent shortage is severe. Gustavo Parés, Founder and CEO of NDS Cognitive Labs, believes Mexico can plug that talent gap.
- [Nearshore Forum: Building Customer Experience in the 'New Normal' with Brad Cleveland (Video)](https://nearshoreamericas.com/nearshore-forum-building-customer-experience-new-normal-brad-cleveland/) - CX expert and author Brad Cleveland tells us about the new role of customer experience in the post-pandemic business world.
- [Nearshore Forum: The Rising Risks of the Hybrid Model (Video)](https://nearshoreamericas.com/rising-risks-hybrid-model/) - Linda Tuck Chapman discusses risk exposure in the new normal, and why the hybrid model is causing more problems then WFH.
- [Nearshore Forum: What the OECD's Global Corporate Tax Reform Means for Nearshore](https://nearshoreamericas.com/nearshore-forum-what-the-oecds-global-tax-reform-means-for-nearshore/) - The OECD's global corporate tax reform initiative will change global corporate tax forever. How will Nearshore be impacted?
- [Nearshore Forum: The Changing Role of the Digital Leader](https://nearshoreamericas.com/nearshore-forum-the-changing-role-of-the-digital-leader/) - Covid-19 has accelerated digitalization efforts from organizations, so how has the role of the digital leader been adapted? Camilo Quintero explains.
- [Nearshore Forum: What's Next for the Latin Americas' Office Real Estate Market? (VIDEO)](https://nearshoreamericas.com/nearshore-forum-whats-next-for-the-latin-americass-office-real-estate-market-video/) - The Nearshore's office real estate market took a beating during the pandemic. We ask the experts what the future has in store.
- [Nearshore Forum: The IT Positions Most In-Demand Going into 2022 (VIDEO)](https://nearshoreamericas.com/nearshore-forum-the-it-positions-most-in-demand-going-into-2022-video/) - Ariel Ayala, recruitment specialist for the Nearshore, gives us his views on the changing condition of talent acquisition.
- [Nearshore Forum: Peter Ryan on What 2022 Holds for Nearshore (VIDEO)](https://nearshoreamericas.com/nearshore-forum-peter-ryan-on-what-2022-holds-for-nearshore-video/) - Nearshore Forum guest Peter Ryan offers his views on Nearshore market movers and shakers in 2022 and beyond.
- [Nearshore Forum: Panama is Overlooked Far Too Often](https://nearshoreamericas.com/nearshore-forum-panama-is-overlooked-far-too-often/) - Could Panama prove a perfect Nearshore destination? Nearshore Americas spoke with tech entrepreneur Arin Sime to find fresh insights.
- [Nearshore Forum: Digital Growth in Latin America Enters Year of Reckoning](https://nearshoreamericas.com/nearshore-forum-digital-growth-in-latin-america-enters-year-of-reckoning/) - Latin America's e-commerce growth enters a vital year as post-Covid-19 digital transformation continues apace.
- [Nearshore Forum: Ego, Strategy and the Future of Recruitment](https://nearshoreamericas.com/nearshore-forum-ego-strategy-and-the-future-of-recruitment/) - Nearshore Forum speaks with Bernardo Carvalho Wertheim of The Bridge Social to hear about the role of ego in a growing startup.
- [Nearshore Forum: A Look at the Post-Covid Recruitment Landscape in LatAm](https://nearshoreamericas.com/nearshore-forum-a-look-at-the-post-covid-recruitment-landscape-in-latam/) - NSAM spoke with Nearsure's Chief Executive Officer Giuliana Corbo about the latest trends on LatAm's IT recruitment landscape
- [Nearshore Forum: AI Engineers, Universities and the Tech Talent Crunch](https://nearshoreamericas.com/nearshore-forum-ai-engineers-universities-and-the-tech-talent-crunch/) - NSAM had the chance to speak with Enrique Cortés, from ITESM's AI Hub, about the process of shaping a good AI engineer
- [Nearshore Forum: Sending Guadalajara's Tech Elite Back to School](https://nearshoreamericas.com/nearshore-forum-sending-guadalajaras-tech-elite-back-to-school/) - Guadalajara's tech elite is going back to school. Benjamin Huerta speaks to NSAM about PhD program to upgrade Jalisco's tech ecosystem
- [Nearshore Forum: As Nowports Reaches Unicorn Status, Now What?](https://nearshoreamericas.com/nearshore-forum-as-nowports-reaches-unicorn-status-now-what/) - NSAM speaks with Santiago García, CTO at Nowports, about what comes next for the LATAM unicorn in terms of tech, talent and growth
- [Nearshore Forum: Uruguay, the Underdog of LATAM’s Tech Ecosystem](https://nearshoreamericas.com/nearshore-forum-uruguay-the-underdog-of-latams-tech-ecosystem/) - Uruguay is pushing hard to become a big player in LATAM's tech ecosystem, even though it is an underdog in a land of giants
- [Nearshore Forum: Aftercare and Other Strategies to Keep Foreign Investors Satisfied](https://nearshoreamericas.com/nearshore-forum-aftercare-and-other-strategies-to-keep-foreign-investors-satisfied/) - NSAM had the chance to speak with CINDE's Vanessa Gibson about aftercare and other strategies and to keep foreign investors satisfied
- [Nearshore Forum: A Brilliant DR Native Tackles "Opaque" Procurement in Government](https://nearshoreamericas.com/nearshore-forum-a-brilliant-dr-native-tackles-opaque-procurement-in-government/) - In the latest Nearshore Forum had the chance to speak of Paola Santana, CEO of Glass, a digital marketplace for government procurement
- [Nearshore Forum: The Bumpy Road To Green Software and ESG Compliance](https://nearshoreamericas.com/nearshore-forum-the-bumpy-road-to-green-software-and-esg-compliance/) - In this Nearshore Forum, we spoke with Globant's Santiago Fontanarrosa about the challenges of bringing green software and sustainable practices to businesses.
- [Nearshore Forum: Making the Case for a 'Knowledge Pipeline' Across the Atlantic](https://nearshoreamericas.com/nearshore-forum-making-the-case-for-a-knowledge-pipeline-across-the-atlantic/) - European and UK businesses are waking up to the business opportunities across the Atlantic, particularly in the CALA region, where potential remains untapped.
- [Nearshore Forum: Are Wizeline’s In-Campus Offices a Winning Strategy?](https://nearshoreamericas.com/nearshore-forum-are-wizelines-in-campus-offices-a-winning-strategy/) - In the latest Nearshore Forum, we spoke with Wizline CTO Aníbal Abarca to determine if the company's in-campus office strategy is bearing fruit.
- [Nearshore Forum: High Expectations For Tesla’s Landing In Monterrey](https://nearshoreamericas.com/nearshore-forum-high-expectations-for-teslas-landing-in-monterrey/) - NSAM spoke with Angeles Vela, director of the tech cluster in Monterrey, to understand the high expectations for Tesla's landing in the city.
- [Roll Video: Getting the Most Out of a Cloud-Native Strategy](https://nearshoreamericas.com/roll-video-getting-the-most-out-of-a-cloud-native-strategy/) - A panel of four experts on cloud adoption and cloud-native strategies discuss the state of the technology and how to use it best
- [Roll Video: The Role AI Will Play in CX's Future](https://nearshoreamericas.com/roll-video-the-role-ai-will-play-in-cxs-future/) - AI will definitely play a role in the future of Nearshore CX, but what will it be? Yoni Epstein shares his vision for this future
- [Roll Video: Growth and Potential of Nearshore Partners](https://nearshoreamericas.com/roll-video-growth-and-potential-of-nearshore-partners/) - Issam Gharios shares his thoughts on the evolution of nearshore partners towards maturity and what it means for the market
- [Roll Video: Shining Brighter as a Nearshore Partner](https://nearshoreamericas.com/roll-video-shining-brighter-as-a-nearshore-partner/) - Peter Ryan shares some points on what makes a Nearshore partner and what can be done to shine brighter in the eyes of investors
- [Roll Video: Success Criteria for a New Generation of Entrepreneurs](https://nearshoreamericas.com/roll-video-success-criteria-for-a-new-generation-of-entrepreneurs/) - A trio of top executives discuss the metrics of business (and personal) success for a new generation of entrepreneurs
- [Roll Video: Approaching the Nearshore in a Climate of Risk](https://nearshoreamericas.com/roll-video-approaching-the-nearshore-in-a-climate-of-risk/) - CI&T's Felipe Brito spoke to NSAM about how investors can approach the Nearshore in a climate of high risk worldwide
- [Roll Video: What Can Be Done to Push Back Against the Talent Crisis?](https://nearshoreamericas.com/roll-video-what-can-be-done-to-push-back-against-the-talent-crisis/) - Simpat Tech's CEO and Founder, Ashish Patel, speaks openly about his outlook for the availability of tech talent in LatAm in the mid-term
- [Roll Video: The Value of Site Location in a Shifting Landscape](https://nearshoreamericas.com/roll-video-the-value-of-site-location-in-a-shifting-landscape/) - A group of site location experts discuss which are the main drivers behind the search for the perfect nearshoring site
- [Roll Video: Nearshore's Positioning for Digital Transformation](https://nearshoreamericas.com/roll-video-nearshores-positioning-for-digital-transformation/) - TCS' Rajeev Gupta spoke to the NSAM crew at Nexus 2022 about the positioning of the Nearshore in the trend of digital transformation
- [Roll Video: Flex Work, Digital Expansion and Global Recalculation in Nearshore CX](https://nearshoreamericas.com/roll-video-flex-work-digital-expansion-and-global-recalculation-in-nearshore-cx/) - At Nexus 2022, a panel of experts talk about what's new for CX after two years of the Covid-19 pandemic and what can be expected to come
- [Roll Video: Risk and Opportunity for Nearshore Investment](https://nearshoreamericas.com/roll-video-risk-and-opportunity-for-nearshore-investment/) - Economist and tech expert Anthony Porter speaks openly about risk management and investment opportunities in the Nearshore
- [Roll Video: Tackling LATAM's IT Talent Crisis](https://nearshoreamericas.com/roll-video-tackling-latams-it-talent-crisis/) - IT firms are still fighting the stranglehold of the tech talent crisis. What are nearshore firms and outsourcers doing to deal with it?
- [Nexus 2022 Keynote: The Real World Still Matters in a Digital Landscape](https://nearshoreamericas.com/nexus-2022-keynote-the-real-world-still-matters-in-a-digital-landscape/) - Nexus 2022 Keynote Speaker, David R. Bell, gives a rundown on why the real world still matters in an age of digital transformation
- [Nexus 2023: The State of Generative AI in Nearshore Services](https://nearshoreamericas.com/nexus-2023-the-state-of-generative-ai-in-nearshore-services/) - At Nexus 2023, a panel of experts discussed the state of generative AI in the nearshore sourcing ecosystem; what's being done and what comes next.
- [Nexus 2023: Why the "Long Arm of the Law" is Relevant to Cross-Border Business](https://nearshoreamericas.com/nexus-2023-why-the-long-arm-of-the-law-is-relevant-to-cross-border-business/) - International corruption expert Susana Sierra speaks to the Nexus 2023 audience about the realities of compliance and how companies usually fall short of it.
- [Nexus 2023: Are Businesses Ready for Solutions that "Think on Their Own"?](https://nearshoreamericas.com/nexus-2023-are-businesses-ready-for-solutions-that-think-on-their-own/) - Businesses are launching head-on into the future, but several paths remain open. Nexus 2023 closes with a panel of experts discussing the options available.
- [Nexus 2023: Evolution and Strategies for a Global Remote Working Model](https://nearshoreamericas.com/nexus-2023-evolution-and-strategies-for-a-global-remote-working-model/) - At Nexus 2023, a group of experts discussed the current stage and evolution of the remote working model applied to a global labor market.
- [Nexus 2023: Central America Gets Newfound Respect, Will More Investment Follow?](https://nearshoreamericas.com/nexus-2023-central-america-gets-newfound-respect-will-more-investment-follow/) - What comes next for Central America? At Nexus 2023, a panel of experts made a case for the region's potential for a bright future in global business.
- [Liberty Bags Dish Network Assets in Puerto Rico](https://nearshoreamericas.com/liberty-bags-dish-network-assets-in-puerto-rico/) - Liberty acquired some of the assets of Dish Networks in the Caribbean and the US Virgin Islands, continuing its campaign of expansion.
- [Philippines Proposes Anti-Exploitation Law for BPO Industry](https://nearshoreamericas.com/philippines-proposes-anti-exploitation-law-for-bpo-industry/) - A congresswoman from the Philippines proposed a law that would protect BPO agents from exploitation by their exmployers.
- [Q&A: Ukraine IT Carries On Despite War, Disruptions and Talent Migration](https://nearshoreamericas.com/qa-ukraine-it-carries-on-despite-war-disruptions-and-talent-migration/) - Ukrainian IT is alive and kicking in spite of the horizon being darkened by the war. We spoke with a local investor to determine how local tech is progressing.

## Downloads

- [Rare earth Dominican](https://nearshoreamericas.com/?post_type=dlm_download&p=104163)
- [Navy Federal Data privacy](https://nearshoreamericas.com/?post_type=dlm_download&p=101307)
- [Guatemala sanctions](https://nearshoreamericas.com/?post_type=dlm_download&p=98749)
- [Media Kit 2023](https://nearshoreamericas.com/?post_type=dlm_download&p=95668)

## Categories

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- [COSTA RICA](https://nearshoreamericas.com/category/costa-rica-countries/)
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- [The Exchange](https://nearshoreamericas.com/category/the-exchange/)
- [Product Review](https://nearshoreamericas.com/category/product-review/)

## Tags

- [BPO](https://nearshoreamericas.com/tag/bpo/)
- [costa rica](https://nearshoreamericas.com/tag/costa-rica/)
- [Guanacaste](https://nearshoreamericas.com/tag/guanacaste/)
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- [talent](https://nearshoreamericas.com/tag/talent/)
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- [credit risk management](https://nearshoreamericas.com/tag/credit-risk-management/)
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- [President Donald Trump](https://nearshoreamericas.com/tag/president-donald-trump/)
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- [digital transformation services](https://nearshoreamericas.com/tag/digital-transformation-services/)
- [DXC Technology](https://nearshoreamericas.com/tag/dxc-technology/)
- [Guadalajara](https://nearshoreamericas.com/tag/guadalajara/)
- [IoT](https://nearshoreamericas.com/tag/iot/)
- [Luxoft](https://nearshoreamericas.com/tag/luxoft/)
- [Switzerland](https://nearshoreamericas.com/tag/switzerland/)
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- [insight crime](https://nearshoreamericas.com/tag/insight-crime/)
- [digital services](https://nearshoreamericas.com/tag/digital-services/)
- [Procolombia](https://nearshoreamericas.com/tag/procolombia/)
- [Banj](https://nearshoreamericas.com/tag/banj/)
- [Google Launchpad](https://nearshoreamericas.com/tag/google-launchpad/)
- [Port au Prince](https://nearshoreamericas.com/tag/port-au-prince/)
- [startup accelerator](https://nearshoreamericas.com/tag/startup-accelerator/)
- [Avaloq](https://nearshoreamericas.com/tag/avaloq/)
- [Orbium](https://nearshoreamericas.com/tag/orbium/)
- [software as a service](https://nearshoreamericas.com/tag/software-as-a-service/)
- [Swiss](https://nearshoreamericas.com/tag/swiss/)
- [David Rowland](https://nearshoreamericas.com/tag/david-rowland/)
- [Pierre Nanterme](https://nearshoreamericas.com/tag/pierre-nanterme/)
- [CDW](https://nearshoreamericas.com/tag/cdw/)
- [Scalar Decisions](https://nearshoreamericas.com/tag/scalar-decisions/)
- [Baltimore](https://nearshoreamericas.com/tag/baltimore/)
- [crime rate](https://nearshoreamericas.com/tag/crime-rate/)
- [Detroit](https://nearshoreamericas.com/tag/detroit/)
- [New Orleans](https://nearshoreamericas.com/tag/new-orleans/)
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- [Mike Pompeo](https://nearshoreamericas.com/tag/mike-pompeo/)
- [President Jair Bolsonaro](https://nearshoreamericas.com/tag/president-jair-bolsonaro/)
- [Tel Aviv](https://nearshoreamericas.com/tag/tel-aviv/)
- [CUBA](https://nearshoreamericas.com/tag/cuba/)
- [Javier Peña Capobianco](https://nearshoreamericas.com/tag/javier-pena-capobianco/)
- [Montevideo](https://nearshoreamericas.com/tag/montevideo/)
- [Punta del Este](https://nearshoreamericas.com/tag/punta-del-este/)
- [PuntaCarretas](https://nearshoreamericas.com/tag/puntacarretas/)
- [Uruguay](https://nearshoreamericas.com/tag/uruguay/)
- [Uruguay IT](https://nearshoreamericas.com/tag/uruguay-it/)
- [Venezuela](https://nearshoreamericas.com/tag/venezuela/)
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- [CEOs](https://nearshoreamericas.com/tag/ceos/)
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- [Recession](https://nearshoreamericas.com/tag/recession/)
- [The Conference Board](https://nearshoreamericas.com/tag/the-conference-board/)
- [United States](https://nearshoreamericas.com/tag/united-states/)
- [StarTek](https://nearshoreamericas.com/tag/startek/)
- [Tegucigalpa](https://nearshoreamericas.com/tag/tegucigalpa/)
- [robotic process automation](https://nearshoreamericas.com/tag/robotic-process-automation/)
- [RPA](https://nearshoreamericas.com/tag/rpa/)
- [call center services](https://nearshoreamericas.com/tag/call-center-services/)
- [Carlos López-Abadíaas](https://nearshoreamericas.com/tag/carlos-lopez-abadiaas/)
- [Brazil mobility solutions](https://nearshoreamericas.com/tag/brazil-mobility-solutions/)
- [M2M solutions](https://nearshoreamericas.com/tag/m2m-solutions/)
- [Sonda](https://nearshoreamericas.com/tag/sonda/)
- [fintech](https://nearshoreamericas.com/tag/fintech/)
- [IDB](https://nearshoreamericas.com/tag/idb/)
- [Startups](https://nearshoreamericas.com/tag/startups/)
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- [Intelligenti](https://nearshoreamericas.com/tag/intelligenti/)
- [Marco Stefanini](https://nearshoreamericas.com/tag/marco-stefanini/)
- [Stefanini](https://nearshoreamericas.com/tag/stefanini/)
- [Caribbean](https://nearshoreamericas.com/tag/caribbean/)
- [Scotiabank](https://nearshoreamericas.com/tag/scotiabank/)
- [shared services](https://nearshoreamericas.com/tag/shared-services/)
- [Trinidad](https://nearshoreamericas.com/tag/trinidad/)
- [Cloud services](https://nearshoreamericas.com/tag/cloud-services/)
- [Data Centers](https://nearshoreamericas.com/tag/data-centers/)
- [Oracle](https://nearshoreamericas.com/tag/oracle/)
- [Faces in the Crowd](https://nearshoreamericas.com/tag/faces-in-the-crowd/)
- [javier gagliardo](https://nearshoreamericas.com/tag/javier-gagliardo/)
- [Wizeline](https://nearshoreamericas.com/tag/wizeline/)
- [automation](https://nearshoreamericas.com/tag/automation/)
- [robotics](https://nearshoreamericas.com/tag/robotics/)
- [robots](https://nearshoreamericas.com/tag/robots/)
- [government regulation](https://nearshoreamericas.com/tag/government-regulation/)
- [piracy](https://nearshoreamericas.com/tag/piracy/)
- [Everest Group](https://nearshoreamericas.com/tag/everest-group/)
- [Infographic](https://nearshoreamericas.com/tag/infographic/)
- [managed services](https://nearshoreamericas.com/tag/managed-services/)
- [managed services providers](https://nearshoreamericas.com/tag/managed-services-providers/)
- [BPIAJ](https://nearshoreamericas.com/tag/bpiaj/)
- [Jamaica BPO](https://nearshoreamericas.com/tag/jamaica-bpo/)
- [JAMPRO](https://nearshoreamericas.com/tag/jampro/)
- [drug trafficking](https://nearshoreamericas.com/tag/drug-trafficking/)
- [FARC](https://nearshoreamericas.com/tag/farc/)
- [Conference](https://nearshoreamericas.com/tag/conference/)
- [Nearshore Nexus](https://nearshoreamericas.com/tag/nearshore-nexus/)
- [Nexus 2019](https://nearshoreamericas.com/tag/nexus-2019/)
- [Exports](https://nearshoreamericas.com/tag/exports/)
- [South America](https://nearshoreamericas.com/tag/south-america/)
- [Cognizant](https://nearshoreamericas.com/tag/cognizant/)
- [Finland](https://nearshoreamericas.com/tag/finland/)
- [Nordic](https://nearshoreamericas.com/tag/nordic/)
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- [samlink](https://nearshoreamericas.com/tag/samlink/)
- [Agile development](https://nearshoreamericas.com/tag/agile-development/)
- [Alistair Cockburn](https://nearshoreamericas.com/tag/alistair-cockburn/)
- [Belatrix](https://nearshoreamericas.com/tag/belatrix/)
- [Altia](https://nearshoreamericas.com/tag/altia/)
- [altia technology park](https://nearshoreamericas.com/tag/altia-technology-park/)
- [jobs](https://nearshoreamericas.com/tag/jobs/)
- [smart city](https://nearshoreamericas.com/tag/smart-city/)
- [Caracas](https://nearshoreamericas.com/tag/caracas/)
- [Juan Guaidó](https://nearshoreamericas.com/tag/juan-guaido/)
- [President Nicolas Maduro](https://nearshoreamericas.com/tag/president-nicolas-maduro/)
- [Russia](https://nearshoreamericas.com/tag/russia/)
- [turkey](https://nearshoreamericas.com/tag/turkey/)
- [Marco Rubio](https://nearshoreamericas.com/tag/marco-rubio/)
- [Call center service](https://nearshoreamericas.com/tag/call-center-service/)
- [Fairborn](https://nearshoreamericas.com/tag/fairborn/)
- [Ohio](https://nearshoreamericas.com/tag/ohio/)
- [Teleperformance](https://nearshoreamericas.com/tag/teleperformance/)
- [Baja North](https://nearshoreamericas.com/tag/baja-north/)
- [Growth](https://nearshoreamericas.com/tag/growth/)
- [TaskUs](https://nearshoreamericas.com/tag/taskus/)
- [Mauricio Funes](https://nearshoreamericas.com/tag/mauricio-funes/)
- [Nayib Bukele](https://nearshoreamericas.com/tag/nayib-bukele/)
- [Tony Saca](https://nearshoreamericas.com/tag/tony-saca/)
- [United Nations](https://nearshoreamericas.com/tag/united-nations/)
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- [Tourism](https://nearshoreamericas.com/tag/tourism/)
- [H1b visa](https://nearshoreamericas.com/tag/h1b-visa/)
- [India outsourcing](https://nearshoreamericas.com/tag/india-outsourcing/)
- [The Homeland security](https://nearshoreamericas.com/tag/the-homeland-security/)
- [US skill shortage](https://nearshoreamericas.com/tag/us-skill-shortage/)
- [White House](https://nearshoreamericas.com/tag/white-house/)
- [Bogota](https://nearshoreamericas.com/tag/bogota/)
- [Lima](https://nearshoreamericas.com/tag/lima/)
- [ride-hailing service](https://nearshoreamericas.com/tag/ride-hailing-service/)
- [Santiago](https://nearshoreamericas.com/tag/santiago/)
- [Software](https://nearshoreamericas.com/tag/software/)
- [codigo del sur](https://nearshoreamericas.com/tag/codigo-del-sur/)
- [mobile development](https://nearshoreamericas.com/tag/mobile-development/)
- [4th Source](https://nearshoreamericas.com/tag/4th-source/)
- [AN Global](https://nearshoreamericas.com/tag/an-global/)
- [Ambergris Caye](https://nearshoreamericas.com/tag/ambergris-caye/)
- [Belize](https://nearshoreamericas.com/tag/belize/)
- [Jimmy buffett](https://nearshoreamericas.com/tag/jimmy-buffett/)
- [Margaritaville](https://nearshoreamericas.com/tag/margaritaville/)
- [Ecommerce](https://nearshoreamericas.com/tag/ecommerce/)
- [UnteU](https://nearshoreamericas.com/tag/unteu/)
- [Vtex](https://nearshoreamericas.com/tag/vtex/)
- [Nearshore Outsourcing](https://nearshoreamericas.com/tag/nearshore-outsourcing/)
- [transnational development](https://nearshoreamericas.com/tag/transnational-development/)
- [Bitcoin](https://nearshoreamericas.com/tag/bitcoin/)
- [Buenos Aires](https://nearshoreamericas.com/tag/buenos-aires/)
- [Cryptocurrency](https://nearshoreamericas.com/tag/cryptocurrency/)
- [Fitcuba 2019](https://nearshoreamericas.com/tag/fitcuba-2019/)
- [Havana](https://nearshoreamericas.com/tag/havana/)
- [Iberostar Grand Packard](https://nearshoreamericas.com/tag/iberostar-grand-packard/)
- [Prado y Malecon](https://nearshoreamericas.com/tag/prado-y-malecon/)
- [Toursim](https://nearshoreamericas.com/tag/toursim/)
- [Investor-state dispute settlement](https://nearshoreamericas.com/tag/investor-state-dispute-settlement/)
- [ISDS](https://nearshoreamericas.com/tag/isds/)
- [NAFTA](https://nearshoreamericas.com/tag/nafta/)
- [usmca](https://nearshoreamericas.com/tag/usmca/)
- [Intellectual Property](https://nearshoreamericas.com/tag/intellectual-property/)
- [United States-Mexico-Canada Agreement](https://nearshoreamericas.com/tag/united-states-mexico-canada-agreement/)
- [Gallup](https://nearshoreamericas.com/tag/gallup/)
- [migrants](https://nearshoreamericas.com/tag/migrants/)
- [coding](https://nearshoreamericas.com/tag/coding/)
- [developer](https://nearshoreamericas.com/tag/developer/)
- [online learning](https://nearshoreamericas.com/tag/online-learning/)
- [upskilling](https://nearshoreamericas.com/tag/upskilling/)
- [call center](https://nearshoreamericas.com/tag/call-center/)
- [Concentrix](https://nearshoreamericas.com/tag/concentrix/)
- [Convergys](https://nearshoreamericas.com/tag/convergys/)
- [Kentucky](https://nearshoreamericas.com/tag/kentucky/)
- [Michigan](https://nearshoreamericas.com/tag/michigan/)
- [New York](https://nearshoreamericas.com/tag/new-york/)
- [Southfield](https://nearshoreamericas.com/tag/southfield/)
- [Watertown](https://nearshoreamericas.com/tag/watertown/)
- [call centers](https://nearshoreamericas.com/tag/call-centers/)
- [Omnichannel](https://nearshoreamericas.com/tag/omnichannel/)
- [talent pool](https://nearshoreamericas.com/tag/talent-pool/)
- [Brain Humphries](https://nearshoreamericas.com/tag/brain-humphries/)
- [Francisco D'Souza](https://nearshoreamericas.com/tag/francisco-dsouza/)
- [Geneva](https://nearshoreamericas.com/tag/geneva/)
- [Japan](https://nearshoreamericas.com/tag/japan/)
- [softbank](https://nearshoreamericas.com/tag/softbank/)
- [Venture Capital](https://nearshoreamericas.com/tag/venture-capital/)
- [Alorica](https://nearshoreamericas.com/tag/alorica/)
- [Kingston](https://nearshoreamericas.com/tag/kingston/)
- [Nearshore Delivery Solutions](https://nearshoreamericas.com/tag/nearshore-delivery-solutions/)
- [nearshoring](https://nearshoreamericas.com/tag/nearshoring/)
- [nexus awards](https://nearshoreamericas.com/tag/nexus-awards/)
- [Avanxo](https://nearshoreamericas.com/tag/avanxo/)
- [digital transformation](https://nearshoreamericas.com/tag/digital-transformation/)
- [Globant](https://nearshoreamericas.com/tag/globant/)
- [falmouth](https://nearshoreamericas.com/tag/falmouth/)
- [H10](https://nearshoreamericas.com/tag/h10/)
- [hotels](https://nearshoreamericas.com/tag/hotels/)
- [trelawny parish](https://nearshoreamericas.com/tag/trelawny-parish/)
- [Costa Rica IT services](https://nearshoreamericas.com/tag/costa-rica-it-services/)
- [Cybersecurity](https://nearshoreamericas.com/tag/cybersecurity/)
- [Heredia](https://nearshoreamericas.com/tag/heredia/)
- [IBM](https://nearshoreamericas.com/tag/ibm/)
- [waha](https://nearshoreamericas.com/tag/waha/)
- [work at home agents](https://nearshoreamericas.com/tag/work-at-home-agents/)
- [angel investment](https://nearshoreamericas.com/tag/angel-investment/)
- [Angel Investors](https://nearshoreamericas.com/tag/angel-investors/)
- [Entrepreneur](https://nearshoreamericas.com/tag/entrepreneur/)
- [Crehana](https://nearshoreamericas.com/tag/crehana/)
- [Diego Olcese](https://nearshoreamericas.com/tag/diego-olcese/)
- [h1b](https://nearshoreamericas.com/tag/h1b/)
- [uscis](https://nearshoreamericas.com/tag/uscis/)
- [core banking software](https://nearshoreamericas.com/tag/core-banking-software/)
- [L&T Infotech](https://nearshoreamericas.com/tag/lt-infotech/)
- [Temenos](https://nearshoreamericas.com/tag/temenos/)
- [Digital design](https://nearshoreamericas.com/tag/digital-design/)
- [Providence](https://nearshoreamericas.com/tag/providence/)
- [Rhode Island](https://nearshoreamericas.com/tag/rhode-island/)
- [IT talent](https://nearshoreamericas.com/tag/it-talent/)
- [Social media](https://nearshoreamericas.com/tag/social-media/)
- [talent trends](https://nearshoreamericas.com/tag/talent-trends/)
- [twitter](https://nearshoreamericas.com/tag/twitter/)
- [CINDE](https://nearshoreamericas.com/tag/cinde/)
- [jobs fair](https://nearshoreamericas.com/tag/jobs-fair/)
- [Manila](https://nearshoreamericas.com/tag/manila/)
- [Philippines](https://nearshoreamericas.com/tag/philippines/)
- [Telus International](https://nearshoreamericas.com/tag/telus-international/)
- [entrepreneurs](https://nearshoreamericas.com/tag/entrepreneurs/)
- [Honduras Digital Challenge](https://nearshoreamericas.com/tag/honduras-digital-challenge/)
- [export](https://nearshoreamericas.com/tag/export/)
- [roadshow](https://nearshoreamericas.com/tag/roadshow/)
- [UK export](https://nearshoreamericas.com/tag/uk-export/)
- [Ecuador](https://nearshoreamericas.com/tag/ecuador/)
- [Mercado Libre](https://nearshoreamericas.com/tag/mercado-libre/)
- [online retailing](https://nearshoreamericas.com/tag/online-retailing/)
- [application development](https://nearshoreamericas.com/tag/application-development/)
- [decoupling](https://nearshoreamericas.com/tag/decoupling/)
- [microservices](https://nearshoreamericas.com/tag/microservices/)
- [monolith](https://nearshoreamericas.com/tag/monolith/)
- [service oriented architecture](https://nearshoreamericas.com/tag/service-oriented-architecture/)
- [SOA](https://nearshoreamericas.com/tag/soa/)
- [Tiempo Development](https://nearshoreamericas.com/tag/tiempo-development/)
- [Splice Machine](https://nearshoreamericas.com/tag/splice-machine/)
- [Budapest](https://nearshoreamericas.com/tag/budapest/)
- [Escazú Village](https://nearshoreamericas.com/tag/escazu-village/)
- [roche](https://nearshoreamericas.com/tag/roche/)
- [OTT](https://nearshoreamericas.com/tag/ott/)
- [over the top media services](https://nearshoreamericas.com/tag/over-the-top-media-services/)
- [BEMS](https://nearshoreamericas.com/tag/bems/)
- [business enablement managed services](https://nearshoreamericas.com/tag/business-enablement-managed-services/)
- [digital disruption](https://nearshoreamericas.com/tag/digital-disruption/)
- [EXYGE](https://nearshoreamericas.com/tag/exyge/)
- [IT managed services](https://nearshoreamericas.com/tag/it-managed-services/)
- [Bloomberg health index](https://nearshoreamericas.com/tag/bloomberg-health-index/)
- [Panama](https://nearshoreamericas.com/tag/panama/)
- [blockchain](https://nearshoreamericas.com/tag/blockchain/)
- [blockchain internship](https://nearshoreamericas.com/tag/blockchain-internship/)
- [Caribbean Blockchain Alliance](https://nearshoreamericas.com/tag/caribbean-blockchain-alliance/)
- [PO8](https://nearshoreamericas.com/tag/po8/)
- [Neustar](https://nearshoreamericas.com/tag/neustar/)
- [STEM](https://nearshoreamericas.com/tag/stem/)
- [Mike Small](https://nearshoreamericas.com/tag/mike-small/)
- [Nicaragua](https://nearshoreamericas.com/tag/nicaragua/)
- [sitel group](https://nearshoreamericas.com/tag/sitel-group/)
- [archives](https://nearshoreamericas.com/tag/archives/)
- [retrospective](https://nearshoreamericas.com/tag/retrospective/)
- [Laboratoria](https://nearshoreamericas.com/tag/laboratoria/)
- [Mariana Costa Checa](https://nearshoreamericas.com/tag/mariana-costa-checa/)
- [women in tech](https://nearshoreamericas.com/tag/women-in-tech/)
- [Data center](https://nearshoreamericas.com/tag/data-center/)
- [Flexenclosure](https://nearshoreamericas.com/tag/flexenclosure/)
- [Paraguay](https://nearshoreamericas.com/tag/paraguay/)
- [cloud service](https://nearshoreamericas.com/tag/cloud-service/)
- [Court of Justice](https://nearshoreamericas.com/tag/court-of-justice/)
- [Microsoft](https://nearshoreamericas.com/tag/microsoft/)
- [monolithic architecture](https://nearshoreamericas.com/tag/monolithic-architecture/)
- [organizational fit](https://nearshoreamericas.com/tag/organizational-fit/)
- [clean technology](https://nearshoreamericas.com/tag/clean-technology/)
- [cleantech](https://nearshoreamericas.com/tag/cleantech/)
- [female tech talent](https://nearshoreamericas.com/tag/female-tech-talent/)
- [minister of science energy and technology](https://nearshoreamericas.com/tag/minister-of-science-energy-and-technology/)
- [renewable energy](https://nearshoreamericas.com/tag/renewable-energy/)
- [Capgemini](https://nearshoreamericas.com/tag/capgemini/)
- [France](https://nearshoreamericas.com/tag/france/)
- [Barcelona](https://nearshoreamericas.com/tag/barcelona/)
- [Cisco](https://nearshoreamericas.com/tag/cisco/)
- [Hurricane Irma](https://nearshoreamericas.com/tag/hurricane-irma/)
- [hurricane maria](https://nearshoreamericas.com/tag/hurricane-maria/)
- [organizational culture](https://nearshoreamericas.com/tag/organizational-culture/)
- [HCL Tech](https://nearshoreamericas.com/tag/hcl-tech/)
- [US immigration policy](https://nearshoreamericas.com/tag/us-immigration-policy/)
- [business services](https://nearshoreamericas.com/tag/business-services/)
- [Guatemala](https://nearshoreamericas.com/tag/guatemala/)
- [Alight solutions](https://nearshoreamericas.com/tag/alight-solutions/)
- [Cornerstone](https://nearshoreamericas.com/tag/cornerstone/)
- [HR services](https://nearshoreamericas.com/tag/hr-services/)
- [Wipro](https://nearshoreamericas.com/tag/wipro/)
- [Workday](https://nearshoreamericas.com/tag/workday/)
- [CIOs](https://nearshoreamericas.com/tag/cios/)
- [Grant Thornton](https://nearshoreamericas.com/tag/grant-thornton/)
- [Aquakits](https://nearshoreamericas.com/tag/aquakits/)
- [Conservify](https://nearshoreamericas.com/tag/conservify/)
- [Michael Hahn](https://nearshoreamericas.com/tag/michael-hahn/)
- [Software development](https://nearshoreamericas.com/tag/software-development/)
- [Arkansas](https://nearshoreamericas.com/tag/arkansas/)
- [Fort Smith](https://nearshoreamericas.com/tag/fort-smith/)
- [Fort Smith Regional Chamber of Commerce](https://nearshoreamericas.com/tag/fort-smith-regional-chamber-of-commerce/)
- [US call center jobs](https://nearshoreamericas.com/tag/us-call-center-jobs/)
- [Cali](https://nearshoreamericas.com/tag/cali/)
- [ITO](https://nearshoreamericas.com/tag/ito/)
- [KPO](https://nearshoreamericas.com/tag/kpo/)
- [Sitel](https://nearshoreamericas.com/tag/sitel/)
- [e-commerce](https://nearshoreamericas.com/tag/e-commerce/)
- [E-commerce Latin America](https://nearshoreamericas.com/tag/e-commerce-latin-america/)
- [smartphone](https://nearshoreamericas.com/tag/smartphone/)
- [smartphone adoption](https://nearshoreamericas.com/tag/smartphone-adoption/)
- [mobile payment](https://nearshoreamericas.com/tag/mobile-payment/)
- [5G](https://nearshoreamericas.com/tag/5g/)
- [Berkeley](https://nearshoreamericas.com/tag/berkeley/)
- [California](https://nearshoreamericas.com/tag/california/)
- [South Korea](https://nearshoreamericas.com/tag/south-korea/)
- [Expansion](https://nearshoreamericas.com/tag/expansion/)
- [Google](https://nearshoreamericas.com/tag/google/)
- [headcount](https://nearshoreamericas.com/tag/headcount/)
- [British Columbia](https://nearshoreamericas.com/tag/british-columbia/)
- [ERP](https://nearshoreamericas.com/tag/erp/)
- [Ontario](https://nearshoreamericas.com/tag/ontario/)
- [Quebec](https://nearshoreamericas.com/tag/quebec/)
- [SAP](https://nearshoreamericas.com/tag/sap/)
- [innovation](https://nearshoreamericas.com/tag/innovation/)
- [LatAm tech start-ups](https://nearshoreamericas.com/tag/latam-tech-start-ups/)
- [Argentina ICT](https://nearshoreamericas.com/tag/argentina-ict/)
- [new technologies](https://nearshoreamericas.com/tag/new-technologies/)
- [Cancun](https://nearshoreamericas.com/tag/cancun/)
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- [Akamai Technologies](https://nearshoreamericas.com/tag/akamai-technologies/)
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- [web development](https://nearshoreamericas.com/tag/web-development/)
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- [sourcing](https://nearshoreamericas.com/tag/sourcing/)
- [insurers](https://nearshoreamericas.com/tag/insurers/)
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- [nearshore destinations](https://nearshoreamericas.com/tag/nearshore-destinations/)
- [outsourcing hot spots](https://nearshoreamericas.com/tag/outsourcing-hot-spots/)
- [colorado](https://nearshoreamericas.com/tag/colorado/)
- [grenadines](https://nearshoreamericas.com/tag/grenadines/)
- [Marijuana](https://nearshoreamericas.com/tag/marijuana/)
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- [diversity](https://nearshoreamericas.com/tag/diversity/)
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- [Heidi Solomon](https://nearshoreamericas.com/tag/heidi-solomon/)
- [women empowerment](https://nearshoreamericas.com/tag/women-empowerment/)
- [Argentina inflation](https://nearshoreamericas.com/tag/argentina-inflation/)
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- [applied analytics](https://nearshoreamericas.com/tag/applied-analytics/)
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- [infrastructure](https://nearshoreamericas.com/tag/infrastructure/)
- [Inter-American Development Bank](https://nearshoreamericas.com/tag/inter-american-development-bank/)
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- [speech analytics](https://nearshoreamericas.com/tag/speech-analytics/)
- [contact centers](https://nearshoreamericas.com/tag/contact-centers/)
- [Latin America Outsourcing](https://nearshoreamericas.com/tag/latin-america-outsourcing/)
- [Bell](https://nearshoreamericas.com/tag/bell/)
- [Montreal West Island](https://nearshoreamericas.com/tag/montreal-west-island/)
- [financial services](https://nearshoreamericas.com/tag/financial-services/)
- [Singapore](https://nearshoreamericas.com/tag/singapore/)
- [start-up accelerators](https://nearshoreamericas.com/tag/start-up-accelerators/)
- [Mexico outsourcing](https://nearshoreamericas.com/tag/mexico-outsourcing/)
- [chefs](https://nearshoreamericas.com/tag/chefs/)
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- [Texas](https://nearshoreamericas.com/tag/texas/)
- [Washington DC](https://nearshoreamericas.com/tag/washington-dc/)
- [LatAm startups](https://nearshoreamericas.com/tag/latam-startups/)
- [LatAm Venture Capital](https://nearshoreamericas.com/tag/latam-venture-capital/)
- [Latin America Private Equity and Venture Capital Association.](https://nearshoreamericas.com/tag/latin-america-private-equity-and-venture-capital-association/)
- [National Geographic](https://nearshoreamericas.com/tag/national-geographic/)
- [virtual reality](https://nearshoreamericas.com/tag/virtual-reality/)
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- [rappi](https://nearshoreamericas.com/tag/rappi/)
- [tech sector](https://nearshoreamericas.com/tag/tech-sector/)
- [US Jobs](https://nearshoreamericas.com/tag/us-jobs/)
- [Tencent](https://nearshoreamericas.com/tag/tencent/)
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- [ookla](https://nearshoreamericas.com/tag/ookla/)
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- [content platforms](https://nearshoreamericas.com/tag/content-platforms/)
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- [smart products](https://nearshoreamericas.com/tag/smart-products/)
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- [software test](https://nearshoreamericas.com/tag/software-test/)
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- [FNPI](https://nearshoreamericas.com/tag/fnpi/)
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- [journalism](https://nearshoreamericas.com/tag/journalism/)
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- [Compliance](https://nearshoreamericas.com/tag/compliance/)
- [United States outsourcing](https://nearshoreamericas.com/tag/united-states-outsourcing/)
- [Reporters Without Borders](https://nearshoreamericas.com/tag/reporters-without-borders/)
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- [Colombia software development](https://nearshoreamericas.com/tag/colombia-software-development/)
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- [Noida](https://nearshoreamericas.com/tag/noida/)
- [clip](https://nearshoreamericas.com/tag/clip/)
- [CX design](https://nearshoreamericas.com/tag/cx-design/)
- [digital business models](https://nearshoreamericas.com/tag/digital-business-models/)
- [Nexus2019](https://nearshoreamericas.com/tag/nexus2019/)
- [the Internet of Things](https://nearshoreamericas.com/tag/the-internet-of-things/)
- [natural language processing](https://nearshoreamericas.com/tag/natural-language-processing/)
- [retailers](https://nearshoreamericas.com/tag/retailers/)
- [Canada tech innovation](https://nearshoreamericas.com/tag/canada-tech-innovation/)
- [Communitech](https://nearshoreamericas.com/tag/communitech/)
- [Brazil cloud computing](https://nearshoreamericas.com/tag/brazil-cloud-computing/)
- [Mexico cloud](https://nearshoreamericas.com/tag/mexico-cloud/)
- [Brooklyn DX](https://nearshoreamericas.com/tag/brooklyn-dx/)
- [digital accelerator](https://nearshoreamericas.com/tag/digital-accelerator/)
- [UTC](https://nearshoreamericas.com/tag/utc/)
- [immigrants](https://nearshoreamericas.com/tag/immigrants/)
- [artificial intellige](https://nearshoreamericas.com/tag/artificial-intellige/)
- [Turku PET Center](https://nearshoreamericas.com/tag/turku-pet-center/)
- [data protection laws](https://nearshoreamericas.com/tag/data-protection-laws/)
- [due diligence](https://nearshoreamericas.com/tag/due-diligence/)
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- [creative industries](https://nearshoreamericas.com/tag/creative-industries/)
- [Digital](https://nearshoreamericas.com/tag/digital/)
- [ECLAC](https://nearshoreamericas.com/tag/eclac/)
- [Millicom](https://nearshoreamericas.com/tag/millicom/)
- [Outsourcing Latin America](https://nearshoreamericas.com/tag/outsourcing-latin-america/)
- [Grand Bahama](https://nearshoreamericas.com/tag/grand-bahama/)
- [technology hubs](https://nearshoreamericas.com/tag/technology-hubs/)
- [The Bahamas](https://nearshoreamericas.com/tag/the-bahamas/)
- [Andrés Michelena](https://nearshoreamericas.com/tag/andres-michelena/)
- [English skills](https://nearshoreamericas.com/tag/english-skills/)
- [Sykes](https://nearshoreamericas.com/tag/sykes/)
- [Tech talent](https://nearshoreamericas.com/tag/tech-talent/)
- [Belo Horizonte](https://nearshoreamericas.com/tag/belo-horizonte/)
- [Ci&T](https://nearshoreamericas.com/tag/cit/)
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- [samba](https://nearshoreamericas.com/tag/samba/)
- [philanthropy](https://nearshoreamericas.com/tag/philanthropy/)
- [Buenoes Aires](https://nearshoreamericas.com/tag/buenoes-aires/)
- [San Francisco](https://nearshoreamericas.com/tag/san-francisco/)
- [President Juan Manuel Santos](https://nearshoreamericas.com/tag/president-juan-manuel-santos/)
- [ride-hailing app](https://nearshoreamericas.com/tag/ride-hailing-app/)
- [Costa Rica Tourism](https://nearshoreamericas.com/tag/costa-rica-tourism/)
- [International Civil Aviation Organization](https://nearshoreamericas.com/tag/international-civil-aviation-organization/)
- [the United States](https://nearshoreamericas.com/tag/the-united-states/)
- [Volaris](https://nearshoreamericas.com/tag/volaris/)
- [NTT Data](https://nearshoreamericas.com/tag/ntt-data/)
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- [Rio Grande do Sul](https://nearshoreamericas.com/tag/rio-grande-do-sul/)
- [teccloud](https://nearshoreamericas.com/tag/teccloud/)
- [business software](https://nearshoreamericas.com/tag/business-software/)
- [CGS](https://nearshoreamericas.com/tag/cgs/)
- [Montreal](https://nearshoreamericas.com/tag/montreal/)
- [Visual Next](https://nearshoreamericas.com/tag/visual-next/)
- [500 Startups](https://nearshoreamericas.com/tag/500-startups/)
- [Apphive](https://nearshoreamericas.com/tag/apphive/)
- [Colony Capital](https://nearshoreamericas.com/tag/colony-capital/)
- [code](https://nearshoreamericas.com/tag/code/)
- [training](https://nearshoreamericas.com/tag/training/)
- [sports](https://nearshoreamericas.com/tag/sports/)
- [Vuelta a Guatemala](https://nearshoreamericas.com/tag/vuelta-a-guatemala/)
- [knowledge economy](https://nearshoreamericas.com/tag/knowledge-economy/)
- [tech startups](https://nearshoreamericas.com/tag/tech-startups/)
- [President Juan Orlando Hernandez](https://nearshoreamericas.com/tag/president-juan-orlando-hernandez/)
- [San Pedro Sula](https://nearshoreamericas.com/tag/san-pedro-sula/)
- [apps](https://nearshoreamericas.com/tag/apps/)
- [employee experience](https://nearshoreamericas.com/tag/employee-experience/)
- [florida](https://nearshoreamericas.com/tag/florida/)
- [iQor](https://nearshoreamericas.com/tag/iqor/)
- [St. Petersburg](https://nearshoreamericas.com/tag/st-petersburg/)
- [Caribbean Call Centers](https://nearshoreamericas.com/tag/caribbean-call-centers/)
- [Fort Lauderdale](https://nearshoreamericas.com/tag/fort-lauderdale/)
- [OutPlex](https://nearshoreamericas.com/tag/outplex/)
- [Medellin](https://nearshoreamericas.com/tag/medellin/)
- [President Jovenel Moise](https://nearshoreamericas.com/tag/president-jovenel-moise/)
- [President Hugo Chavez](https://nearshoreamericas.com/tag/president-hugo-chavez/)
- [Western Hemisphere](https://nearshoreamericas.com/tag/western-hemisphere/)
- [CARICOM](https://nearshoreamericas.com/tag/caricom/)
- [apps development](https://nearshoreamericas.com/tag/apps-development/)
- [XA](https://nearshoreamericas.com/tag/xa/)
- [LIDR](https://nearshoreamericas.com/tag/lidr/)
- [Alicia Arango](https://nearshoreamericas.com/tag/alicia-arango/)
- [Cartagena](https://nearshoreamericas.com/tag/cartagena/)
- [Christopher Passarides](https://nearshoreamericas.com/tag/christopher-passarides/)
- [minimum wage](https://nearshoreamericas.com/tag/minimum-wage/)
- [Chicago](https://nearshoreamericas.com/tag/chicago/)
- [Columbus](https://nearshoreamericas.com/tag/columbus/)
- [IT skill development](https://nearshoreamericas.com/tag/it-skill-development/)
- [Julie Sweet](https://nearshoreamericas.com/tag/julie-sweet/)
- [Missouri](https://nearshoreamericas.com/tag/missouri/)
- [San Antonio](https://nearshoreamericas.com/tag/san-antonio/)
- [St. Louis](https://nearshoreamericas.com/tag/st-louis/)
- [hackathons](https://nearshoreamericas.com/tag/hackathons/)
- [UI design](https://nearshoreamericas.com/tag/ui-design/)
- [USA](https://nearshoreamericas.com/tag/usa/)
- [Brazil data centers](https://nearshoreamericas.com/tag/brazil-data-centers/)
- [data center services](https://nearshoreamericas.com/tag/data-center-services/)
- [Paulínia](https://nearshoreamericas.com/tag/paulinia/)
- [Brazil economy](https://nearshoreamericas.com/tag/brazil-economy/)
- [Brazil recession](https://nearshoreamericas.com/tag/brazil-recession/)
- [IHS Markit PMI Index](https://nearshoreamericas.com/tag/ihs-markit-pmi-index/)
- [project management](https://nearshoreamericas.com/tag/project-management/)
- [GA](https://nearshoreamericas.com/tag/ga/)
- [Grupo Assa](https://nearshoreamericas.com/tag/grupo-assa/)
- [San Fransisco](https://nearshoreamericas.com/tag/san-fransisco/)
- [tech workers](https://nearshoreamericas.com/tag/tech-workers/)
- [toronot](https://nearshoreamericas.com/tag/toronot/)
- [Guayaquil](https://nearshoreamericas.com/tag/guayaquil/)
- [JetBlue](https://nearshoreamericas.com/tag/jetblue/)
- [Argentina's Peso](https://nearshoreamericas.com/tag/argentinas-peso/)
- [Miguel Angel Pichetto](https://nearshoreamericas.com/tag/miguel-angel-pichetto/)
- [President Macri](https://nearshoreamericas.com/tag/president-macri/)
- [ITESM](https://nearshoreamericas.com/tag/itesm/)
- [vocational training](https://nearshoreamericas.com/tag/vocational-training/)
- [Cordoba](https://nearshoreamericas.com/tag/cordoba/)
- [Mendoza](https://nearshoreamericas.com/tag/mendoza/)
- [Hexaware Technologies](https://nearshoreamericas.com/tag/hexaware-technologies/)
- [Mobiquity](https://nearshoreamericas.com/tag/mobiquity/)
- [Equifax](https://nearshoreamericas.com/tag/equifax/)
- [Holberton school](https://nearshoreamericas.com/tag/holberton-school/)
- [IPO](https://nearshoreamericas.com/tag/ipo/)
- [barbados](https://nearshoreamericas.com/tag/barbados/)
- [Bogota call centers](https://nearshoreamericas.com/tag/bogota-call-centers/)
- [km2 solutions](https://nearshoreamericas.com/tag/km2-solutions/)
- [saint lucia](https://nearshoreamericas.com/tag/saint-lucia/)
- [24-7 Intouch](https://nearshoreamericas.com/tag/24-7-intouch/)
- [Colombia call center](https://nearshoreamericas.com/tag/colombia-call-center/)
- [Tabasco](https://nearshoreamericas.com/tag/tabasco/)
- [Data](https://nearshoreamericas.com/tag/data/)
- [data scientists](https://nearshoreamericas.com/tag/data-scientists/)
- [foreign investment](https://nearshoreamericas.com/tag/foreign-investment/)
- [Open Banking](https://nearshoreamericas.com/tag/open-banking/)
- [Life Sciences](https://nearshoreamericas.com/tag/life-sciences/)
- [Zenith technologies](https://nearshoreamericas.com/tag/zenith-technologies/)
- [Fabrizio Biscotti](https://nearshoreamericas.com/tag/fabrizio-biscotti/)
- [Trinidad and Tobago](https://nearshoreamericas.com/tag/trinidad-and-tobago/)
- [emerge bpo](https://nearshoreamericas.com/tag/emerge-bpo/)
- [nearshore BPO](https://nearshoreamericas.com/tag/nearshore-bpo/)
- [Outsource2Jamaica](https://nearshoreamericas.com/tag/outsource2jamaica/)
- [Negril](https://nearshoreamericas.com/tag/negril/)
- [Negril’s Seven Mile Beach](https://nearshoreamericas.com/tag/negrils-seven-mile-beach/)
- [Rome](https://nearshoreamericas.com/tag/rome/)
- [Latam exports](https://nearshoreamericas.com/tag/latam-exports/)
- [Suriname](https://nearshoreamericas.com/tag/suriname/)
- [America Movil](https://nearshoreamericas.com/tag/america-movil/)
- [Arica (Chile)](https://nearshoreamericas.com/tag/arica-chile/)
- [Lurin (Peru)](https://nearshoreamericas.com/tag/lurin-peru/)
- [Puerto San Jose (Guatemala)](https://nearshoreamericas.com/tag/puerto-san-jose-guatemala/)
- [Salinas (Ecuador)](https://nearshoreamericas.com/tag/salinas-ecuador/)
- [Submarine cable](https://nearshoreamericas.com/tag/submarine-cable/)
- [Valparaiso (Chile)](https://nearshoreamericas.com/tag/valparaiso-chile/)
- [Alberta](https://nearshoreamericas.com/tag/alberta/)
- [Calgary](https://nearshoreamericas.com/tag/calgary/)
- [Commonwealth](https://nearshoreamericas.com/tag/commonwealth/)
- [Philippines call centers](https://nearshoreamericas.com/tag/philippines-call-centers/)
- [Cuba telecom](https://nearshoreamericas.com/tag/cuba-telecom/)
- [Etecsa](https://nearshoreamericas.com/tag/etecsa/)
- [American Airlines](https://nearshoreamericas.com/tag/american-airlines/)
- [Aruba](https://nearshoreamericas.com/tag/aruba/)
- [Liberia](https://nearshoreamericas.com/tag/liberia/)
- [new york JFK](https://nearshoreamericas.com/tag/new-york-jfk/)
- [Agile Software development](https://nearshoreamericas.com/tag/agile-software-development/)
- [App Development](https://nearshoreamericas.com/tag/app-development/)
- [app outsourcing](https://nearshoreamericas.com/tag/app-outsourcing/)
- [best practices in software development](https://nearshoreamericas.com/tag/best-practices-in-software-development/)
- [Boeing](https://nearshoreamericas.com/tag/boeing/)
- [Cyient](https://nearshoreamericas.com/tag/cyient/)
- [Business 4.0](https://nearshoreamericas.com/tag/business-4-0/)
- [Londrina](https://nearshoreamericas.com/tag/londrina/)
- [Rio de Janeiro](https://nearshoreamericas.com/tag/rio-de-janeiro/)
- [Mexico Fintech](https://nearshoreamericas.com/tag/mexico-fintech/)
- [Pune](https://nearshoreamericas.com/tag/pune/)
- [skill training](https://nearshoreamericas.com/tag/skill-training/)
- [Gender equality](https://nearshoreamericas.com/tag/gender-equality/)
- [WeLoveIT](https://nearshoreamericas.com/tag/weloveit/)
- [IBPAP](https://nearshoreamericas.com/tag/ibpap/)
- [Laguna](https://nearshoreamericas.com/tag/laguna/)
- [Philippine call centers](https://nearshoreamericas.com/tag/philippine-call-centers/)
- [Philippines BPO](https://nearshoreamericas.com/tag/philippines-bpo/)
- [Isabel Tovar](https://nearshoreamericas.com/tag/isabel-tovar/)
- [Cabot St Lucia](https://nearshoreamericas.com/tag/cabot-st-lucia/)
- [Coore & Crenshaw](https://nearshoreamericas.com/tag/coore-crenshaw/)
- [Golf](https://nearshoreamericas.com/tag/golf/)
- [hotel](https://nearshoreamericas.com/tag/hotel/)
- [Real Estate](https://nearshoreamericas.com/tag/real-estate/)
- [resort](https://nearshoreamericas.com/tag/resort/)
- [St. Lucia](https://nearshoreamericas.com/tag/st-lucia/)
- [Bossa Nova](https://nearshoreamericas.com/tag/bossa-nova/)
- [João Gilberto](https://nearshoreamericas.com/tag/joao-gilberto/)
- [music](https://nearshoreamericas.com/tag/music/)
- [Chennai](https://nearshoreamericas.com/tag/chennai/)
- [Querétaro](https://nearshoreamericas.com/tag/queretaro/)
- [zoho corp](https://nearshoreamericas.com/tag/zoho-corp/)
- [Mara Salvatrucha (MS13)](https://nearshoreamericas.com/tag/mara-salvatrucha-ms13/)
- [Beyondsoft](https://nearshoreamericas.com/tag/beyondsoft/)
- [ITexico](https://nearshoreamericas.com/tag/itexico/)
- [partnerships](https://nearshoreamericas.com/tag/partnerships/)
- [Nicolas Maduro](https://nearshoreamericas.com/tag/nicolas-maduro/)
- [petro](https://nearshoreamericas.com/tag/petro/)
- [AMLO](https://nearshoreamericas.com/tag/amlo/)
- [Carlos Urzúa](https://nearshoreamericas.com/tag/carlos-urzua/)
- [finance minister](https://nearshoreamericas.com/tag/finance-minister/)
- [President López Obrador](https://nearshoreamericas.com/tag/president-lopez-obrador/)
- [Blanca Trevino](https://nearshoreamericas.com/tag/blanca-trevino/)
- [women in technology international](https://nearshoreamericas.com/tag/women-in-technology-international/)
- [nearsure](https://nearshoreamericas.com/tag/nearsure/)
- [remote-first](https://nearshoreamericas.com/tag/remote-first/)
- [UruIT](https://nearshoreamericas.com/tag/uruit/)
- [work-at-home](https://nearshoreamericas.com/tag/work-at-home/)
- [Goldman Sachs](https://nearshoreamericas.com/tag/goldman-sachs/)
- [LatAm fintech](https://nearshoreamericas.com/tag/latam-fintech/)
- [Guatemala call centers](https://nearshoreamericas.com/tag/guatemala-call-centers/)
- [omni-channel customer service](https://nearshoreamericas.com/tag/omni-channel-customer-service/)
- [agile testing](https://nearshoreamericas.com/tag/agile-testing/)
- [Q/A testing](https://nearshoreamericas.com/tag/qa-testing/)
- [Quality Assurance](https://nearshoreamericas.com/tag/quality-assurance/)
- [Office opening](https://nearshoreamericas.com/tag/office-opening/)
- [PSL Corp](https://nearshoreamericas.com/tag/psl-corp/)
- [Argentina recession](https://nearshoreamericas.com/tag/argentina-recession/)
- [Allison Cole Philbert](https://nearshoreamericas.com/tag/allison-cole-philbert/)
- [Digicel](https://nearshoreamericas.com/tag/digicel/)
- [telecommunications](https://nearshoreamericas.com/tag/telecommunications/)
- [Verizon](https://nearshoreamericas.com/tag/verizon/)
- [Machine Learning University](https://nearshoreamericas.com/tag/machine-learning-university/)
- [U.S. Bureau of Labor Statistics](https://nearshoreamericas.com/tag/u-s-bureau-of-labor-statistics/)
- [Alberto Pimental](https://nearshoreamericas.com/tag/alberto-pimental/)
- [Blue People](https://nearshoreamericas.com/tag/blue-people/)
- [CMMi](https://nearshoreamericas.com/tag/cmmi/)
- [Rodrigo Ochoa](https://nearshoreamericas.com/tag/rodrigo-ochoa/)
- [Gitlab](https://nearshoreamericas.com/tag/gitlab/)
- [Kanban](https://nearshoreamericas.com/tag/kanban/)
- [SCRUM](https://nearshoreamericas.com/tag/scrum/)
- [waterfall](https://nearshoreamericas.com/tag/waterfall/)
- [IT development](https://nearshoreamericas.com/tag/it-development/)
- [Programming](https://nearshoreamericas.com/tag/programming/)
- [Punto Singular](https://nearshoreamericas.com/tag/punto-singular/)
- [Zitácuaro](https://nearshoreamericas.com/tag/zitacuaro/)
- [cyber security](https://nearshoreamericas.com/tag/cyber-security/)
- [KPMG](https://nearshoreamericas.com/tag/kpmg/)
- [tech skill](https://nearshoreamericas.com/tag/tech-skill/)
- [North America](https://nearshoreamericas.com/tag/north-america/)
- [Biz Latin Hub](https://nearshoreamericas.com/tag/biz-latin-hub/)
- [Craig Dempsey](https://nearshoreamericas.com/tag/craig-dempsey/)
- [National Development Plan](https://nearshoreamericas.com/tag/national-development-plan/)
- [Baranquilla](https://nearshoreamericas.com/tag/baranquilla/)
- [co-manage model](https://nearshoreamericas.com/tag/co-manage-model/)
- [Jumio](https://nearshoreamericas.com/tag/jumio/)
- [NativApps](https://nearshoreamericas.com/tag/nativapps/)
- [UK](https://nearshoreamericas.com/tag/uk/)
- [Webhelp](https://nearshoreamericas.com/tag/webhelp/)
- [order-to-cash](https://nearshoreamericas.com/tag/order-to-cash/)
- [OTC](https://nearshoreamericas.com/tag/otc/)
- [Jeff Puritt](https://nearshoreamericas.com/tag/jeff-puritt/)
- [trilingual](https://nearshoreamericas.com/tag/trilingual/)
- [Governor Ricardo Rosselló](https://nearshoreamericas.com/tag/governor-ricardo-rossello/)
- [Puerto Rico economy](https://nearshoreamericas.com/tag/puerto-rico-economy/)
- [Ascenty](https://nearshoreamericas.com/tag/ascenty/)
- [data center service](https://nearshoreamericas.com/tag/data-center-service/)
- [Hortolandia](https://nearshoreamericas.com/tag/hortolandia/)
- [Jundiai](https://nearshoreamericas.com/tag/jundiai/)
- [European union](https://nearshoreamericas.com/tag/european-union/)
- [Mercosur](https://nearshoreamericas.com/tag/mercosur/)
- [Liber Puente Baro](https://nearshoreamericas.com/tag/liber-puente-baro/)
- [Tostonet](https://nearshoreamericas.com/tag/tostonet/)
- [financial inclusion](https://nearshoreamericas.com/tag/financial-inclusion/)
- [LATAM poverty alleviation](https://nearshoreamericas.com/tag/latam-poverty-alleviation/)
- [World Bank](https://nearshoreamericas.com/tag/world-bank/)
- [design thinking](https://nearshoreamericas.com/tag/design-thinking/)
- [per capita income](https://nearshoreamericas.com/tag/per-capita-income/)
- [Uruguay economy](https://nearshoreamericas.com/tag/uruguay-economy/)
- [Dakota Dunes](https://nearshoreamericas.com/tag/dakota-dunes/)
- [Iowa](https://nearshoreamericas.com/tag/iowa/)
- [Mass Markets](https://nearshoreamericas.com/tag/mass-markets/)
- [MCI](https://nearshoreamericas.com/tag/mci/)
- [Sioux City](https://nearshoreamericas.com/tag/sioux-city/)
- [Eduardo Salazar](https://nearshoreamericas.com/tag/eduardo-salazar/)