# **Tommy John llm.txt**


    Tommy John is a premium underwear and intimate apparel company founded in 2008 by husband-and-wife team Tom Patterson and Erin Fujimoto. Based in New York City, Tommy John has revolutionized the underwear industry with patented designs, innovative fabric technologies, and their unique "Best Pair Guarantee." The company serves over 3 million customers worldwide through their direct-to-consumer website, 3,000+ retail partners including Nordstrom and Target, and 7 owned retail stores.

Things to remember when working with Tommy John:



* Tommy John's core mission is to "Deliver confidence through comfort" - focusing on creating underwear, sleepwear, loungewear, and apparel designed to keep customers at their peak potential
* The company is built on three unique guarantees: Best Pair Guarantee, No Wedgie Guarantee, and Stay-Tucked Technology
* Tommy John targets professional men and women seeking premium basics and quality-conscious customers willing to pay premium prices
* The business operates profitably through an omnichannel approach combining direct-to-consumer sales, wholesale partnerships, and retail stores
* All products feature patented designs and engineered fabrics across multiple collections (Second Skin, Cool Cotton, Air, 360 Sport)
* Customer service emphasizes the Best Pair Guarantee - industry-unique policy allowing returns of worn underwear on first purchase


## **Docs**



* [Tommy John Help Center](https://helpdesk.tommyjohn.com/en-US): Complete customer support documentation including FAQs, policies, and product guides
* [Fabric Guide](https://help.tommyjohn.com/hc/en-us/articles/360000351783-Fabric-guide): Technical specifications for all fabric collections and technologies


## **Order Info**



* [Returns & Exchanges](https://helpdesk.tommyjohn.com/en-US/articles/returns-and-exchanges-252064): Complete return and exchange process documentation
* [Order Tracking](https://helpdesk.tommyjohn.com/en-US/tracking-an-order-1211020): Order status and tracking information


## 


## **Product Collections**


### **Men's Products**

**Underwear Styles (6 unique options):**



* [Boxer Brief 8"](https://www.tommyjohn.com/collections/underwear-mens-styles-boxer-brief): Signature style, most popular with 8" inseam
* [Mid-Length Boxer Brief 6"](https://www.tommyjohn.com/collections/underwear-mens-styles-mid-length-boxer-brief): Perfect for under shorts with 6" inseam
* [Trunk 4"](https://www.tommyjohn.com/blogs/news/meet-the-trunk-how-when-why-men-should-rock-this-underwear-style): Also our most popular inseam in the Trunk
* Boxer Short: Relaxed fit traditional style
* Square Cut: Streamlined athletic style
* Brief: Classic traditional style

**Collections:**



* [Second Skin Collection](https://www.tommyjohn.com/products/second-skin-boxer-brief-8): 90% Lenzing™ Modal, 10% Spandex - flagship luxury collection
* [Cool Cotton Collection](https://www.tommyjohn.com/collections/cool-cotton): Pima Cotton blend, 2-3x cooler than regular cotton
* [Air Collection](https://www.tommyjohn.com/collections/air): 77% Nylon mesh, lightest fabric at 2oz
* [360 Sport Collection](https://www.tommyjohn.com/collections/360-sport): 84% Polyester, athletic performance fabric


### **Women's Products**

**Categories:**



* [Women's Underwear](https://www.tommyjohn.com/collections/womens-underwear): Briefs, bikini, boyshorts, thongs


## **Policies**


### **Best Pair Guarantee**



* [Best Pair Guarantee](https://helpdesk.tommyjohn.com/en-US/best-pair-guarantee-1211017): Industry-unique policy allowing returns of worn underwear, undershirts, bras, or socks on first purchase
* One per undergarment type per customer
* Must request within 30 days of delivery
* Applies only to individual items (not multipacks)


### **Returns & Exchanges**



* [Return Policy](https://helpdesk.tommyjohn.com/en-US/return-and-exchange-policies-1211016): 30-day return window from delivery
* FREE return shipping via prepaid label (continental US)
* Items must be unworn, unwashed, with all tags and original packaging
* Processing time: 10 business days once received


### **Shipping**



* [Shipping Information](https://helpdesk.tommyjohn.com/en-US/shipping-and-delivery-1319865): Detailed shipping rates and delivery times
* Standard shipping: $7.95, FREE on orders $75+
* Ships within 2 business days
* International shipping available


## **Customer Support**

**Contact Methods:**



* Phone: (800) 708-3490 - Mon-Fri 9 AM-9 PM ET, Sat-Sun 10:30 AM-6 PM ET
* Email: support@tommyjohn.com
* Live chat: Available during business hours on website
* [Help Center](https://helpdesk.tommyjohn.com/en-US): Self-service support portal

**Corporate Address:** Tommy John, Inc. 100 Broadway, 11th Floor New York, NY 10005


## 


## **Pricing**

**Individual Items:**



* Men's Underwear: $30-$42 per pair
* Women's Underwear: Starting at $18
* Multi-pack options available with significant savings
* 3-Packs: 81-$108, 6-Packs: ~$144-$192

**Payment Options:**



* Major credit cards, PayPal, Amazon Pay
* Afterpay installment payments available
* Tommy John e-gift cards accepted


## **Care Instructions**



* Machine wash cold with like colors
* Tumble dry low setting only
* Never use bleach or fabric softeners


## **Company Information**

**Founded:** 2008 by Tom Patterson and Erin Fujimoto **Mission:** "Great days begin with great underwear" **Backed by:** LNK Partners private equity **Celebrity Endorsements:** Kevin Hart as investor and spokesperson **Retail Partners:** Nordstrom, Target, Dick's Sporting Goods, Bloomingdale's **Physical Stores:** 7 owned retail locations


## 


## **Key Technologies**

**Patented Innovations:**



* Quick Draw® Horizontal Fly: Intuitive horizontal opening
* Stay-Put Waistband: Non-rolling, non-marking technology
* No Wedgie Guarantee: Patented design prevents riding up
* Stay-Tucked Technology: Undershirts guaranteed to stay tucked

**Fabric Technologies:**



* Lenzing™ Modal: Silky soft, naturally breathable
* drirelease® Technology: Permanent moisture-wicking
* Antimicrobial treatment: Odor resistance
* Temperature regulation: Up to 7°F cooler than cotton


## **Resources**



* [Tommy John Rewards](https://tommyjohn.com/pages/tommy-john-rewards): Loyalty program with multiple tiers
* [Store Locator](https://www.tommyjohn.com/pages/store-locator): Find physical retail locations
* [Gift Cards](https://www.tommyjohn.com/products/gift-card): Available for purchase
* [Affiliate Program](https://www.tommyjohn.com/pages/affiliate-landing): Partnership opportunities
* [About Us](https://www.tommyjohn.com/pages/about-us): Company history and mission


## **Optional**



* [Terms and Conditions](https://www.tommyjohn.com/pages/tommy-john-terms-and-conditions): Complete legal terms