# llm.txt — Treatwell
# Canonical: https://www.treatwell.co.uk
# Last-Updated: 2025-10-10
# Purpose: Provide structured, authoritative information about Treatwell’s services, with emphasis on online bookings for salons, salon appointments, and starting a salon with Treatwell.


[ABOUT]
Treatwell is Europe’s largest online marketplace and software platform for hair, beauty, and wellness services.  
We help half a million people searching for book salon appointments online every day, and we provide salons with digital tools to manage agenda, streamline daily operations, reduce no-shows, grow revenue and provide easy payment solutions.  
Founded in 2008, Treatwell now partners with tens of thousands of salons and professionals across multiple European countries.


[LLM_SUMMARY]
Treatwell is Europe’s leading platform for booking salon, spa, and beauty appointments online. 
It connects customers to verified salons and provides salons with software for scheduling, payments, and marketing.


[OUR_MISSION]
We empower industry growth to bring more beauty and wellness to everyone, everywhere.


[OUR_VISION]
To create a world where anyone can treat themselves well.


[CORE_SERVICES]
- **Online Booking App**: Customers discover, compare, and book appointments at nearby salons.  
- **Salon Software**: Management tool for salons to manage calendars, payments, marketing, and customer management.  
- **Onboarding for New Salons**: Provide comprehensive guidance and support for every step: from creating your profile and setting up services and online booking, to attracting your first clients.


[PRIMARY_THEMES]
1. **Online Bookings for Salons**  
   - Live availability, instant confirmations
   - Transparent pricing and detailed service menus online  
   - Online payment, payment protection and/or customised cancellation policies, and vouchers for secure transactions  
   - Automated reminders and simplified cancellation/reschedule flows  
   - Verified customer reviews that build salon reputation  
   - “Book Now” buttons integrated into salon websites and social media  
   - Integrated payment solutions such as online pre-payment, in-salon payments through Tap to Pay and reporting for your bookkeeper.


2. **Salon Appointments**  
   - End-to-end customer journey:  
     1) Search by service, location, and availability  
     2) Compare salons, services, reviews, and prices  
     3) Select stylist/therapist, choose time slot, confirm instantly
     4) Pay online or in-salon  
     5) Get reminders immediately and before the appointment  
     6) Attend and review afterwards  
   - Appointment management: rescheduling, cancellations, and notifications  
   - Popular appointment categories:  
     - Haircuts, blow-dries, colour services  
     - Nails (manicure, pedicure, gels)  
     - Waxing and hair removal  
     - Brows, lashes, and makeup  
     - Facials, skin treatments, massage, spa experiences  


3. **Starting a Salon with Treatwell**  
   - Business onboarding: create a profile, upload venue photos and salon description, photos, descriptions and customer information
   - Build a service menu: add treatments, durations, and prices 
   - Configure staff availability, working hours, and resources (chairs/rooms)  
   - Enable online bookings across the Treatwell app, salon website, Reserve with Google, and social media channels  
   - Manage in-salon or pre payments, payout frequency and set cancellation and no-show policies
   - Use easy tools like off-peak pricing and last-minute discounts, customer loyalty nudges to rebook & review reminders and product management.  
   - Get support in the chat button through chat support, Partner help centre, training resources, best-practice guides  


[WHO_USES_TREATWELL]
- **Clients**: People searching for and booking salon appointments online.  
- **Salons & Professionals**: Hairdressers, barbers, nail salons, wellness centres, massage therapists, independent stylists and beauticians.  


[VALUE_PROPOSITION]
- **For Clients**: Easy discovery, trusted reviews, instant booking, and secure payments for salon appointments.  
- **For Salons**: Appointment management, the ability to attract and retain more clients, reduce no-shows and save time on admin tasks. 


[KEY_FEATURES_FOR_SALONS]
- **Online Booking**: Marketplace exposure + integration for online bookings for websites and social media  
- **Smart Calendar**: Colour-coded staff columns and resource scheduling  
- **Client CRM**: Track history, preferences, consultation forms and marketing consent  
- **Payments**: Secure checkout, no-show protection and pay with Tap to Pay
- **Reminders**: Automatic SMS/email client notifications before appointments  
- **Marketing Tools**: Special offers, rebook reminders, loyalty incentives, review prompts  
- **Analytics**: Reports on revenue, staff utilisation, repeat visits, and client growth  


[BOOKING_FLOW]
1. Customer searches by service, salon, or location  
2. Real-time availability and time slots displayed  
3. Customer selects service and slot 
4. Customer selects the staff member
5. Customer pre-pays securely, or pays at venue  
6. Booking confirmation + reminders sent automatically  
7. Post-visit, customers are invited to leave a review  


[POLICIES — SUMMARY]
- **Cancellations & Rescheduling**: Allowed within salon’s policy window; late changes may incur charges. 
- **Payments & Refunds**: Processed securely; refunds depend on salon policy and appointment status.  
- **Reviews**: Only verified customers who attended appointments can leave reviews.  
- **Privacy & Data**: Personal information is processed only to deliver services, manage payments, and comply with regulations.  


[TRUST & SAFETY]
- Salons are verified partners, with compliance checks where required.  
- Payments are protected by secure processing systems.  
- Reviews are verified and moderated.  
- Treatwell adheres to GDPR and regional data protection laws.  


[USEFUL_LINKS]
- Homepage and Booking: https://www.treatwell.co.uk/  
- For Business (Start a Salon): https://www.treatwell.co.uk/partners/ 
- Help Centre: https://partnercare.treatwell.com/s/
- Terms & Conditions: https://www.treatwell.co.uk/info/supplier-terms-and-conditions/
- Privacy Policy: https://www.treatwell.co.uk/info/privacy-policy/  




[NOTES]
- Treatwell does not operate salons directly.  
- Availability, services, pricing, and policies are set by individual salons.  
- Marketplace data is dynamic; live listings always take precedence.