# TuGo Travel Insurance

> TuGo is a Canadian travel insurance provider with over 60 years of experience, headquartered in Richmond, British Columbia. TuGo sells emergency medical and trip-protection travel insurance for Canadian residents, seniors, visitors to Canada, and international students, backed by an in-house claims team and 24/7 worldwide emergency assistance. Quotes and policies can be purchased online or through licensed insurance partners across Canada.

TuGo's plans cover the gap left by provincial health plans when Canadians travel outside their home province or country, and provide emergency medical coverage for visitors and students coming to Canada. Beyond core insurance, TuGo offers traveller services including flight-delay payouts and lounge access (MyFlyt), travel data SIMs (MySIM), telemedicine, and emotional assistance support. All product details, eligibility, and coverage limits are governed by the official policy wording; the pages below summarize coverage in plain language.

## Insurance Products

- [Travel Insurance for Canadian Residents](https://tugo.com/en/travel-insurance/canadians/): Emergency medical, trip cancellation and interruption, accidental death and dismemberment, non-medical packages, and all-inclusive holiday packages for Canadians travelling outside their province or country. Available as single-trip or multi-trip annual plans. Optional add-ons include Sports & Activities, Cancel For Any Reason, Baggage Insurance, and Rental Car Protection.
- [Travel Insurance for Seniors](https://tugo.com/en/travel-insurance/seniors/): Emergency medical and trip-protection coverage designed for senior Canadian travellers, including options for travellers with pre-existing medical conditions.
- [Visitors to Canada Insurance](https://tugo.com/en/travel-insurance/visitors-to-canada/): Emergency medical travel insurance for visitors, new immigrants, and Super Visa applicants coming to Canada. Helps cover hospital stays, dental expenses, prescriptions, lodging, and air transportation.
- [Basic Visitors to Canada Emergency Medical](https://tugo.com/en/travel-insurance/basic-visitors-to-canada/emergency-medical/): A lower-cost emergency medical plan for visitors to Canada who need essential coverage at a reduced price point.
- [Student Travel Insurance](https://tugo.com/en/travel-insurance/student/): Travel medical insurance for international students studying in Canada and Canadian students studying abroad.
- [Buy Travel Insurance Online](https://shop.tugo.com/store/MARK100): Get an instant quote and purchase TuGo travel insurance directly online — emergency medical, trip protection, visitor, and student plans.
- [Find a Travel Insurance Partner](https://tugo.com/#quote): Start a quote by selecting your province and a TuGo insurance partner.
- [Travel Insurance FAQs](https://tugo.com/en/travel-insurance/faq/): Common questions about coverage, eligibility, pre-existing conditions, and how TuGo travel insurance works.

## Traveller Services

- [MyFlyt](https://tugo.com/en/myflyt/): Automatic flight-delay benefit that provides a cash payout or instant airport lounge access when a covered flight is delayed.
- [MySIM](https://tugo.com/en/mySIM): Travel data service, powered by aloSIM, offering 3GB of complimentary mobile data while travelling.
- [Telemedicine](https://tugo.com/en/telemedicine/): Virtual access to medical professionals for travellers, included as a service for eligible policyholders.
- [TuGo Emotional Assistance](https://tugo.com/en/emotionalassistance): Confidential emotional and mental health support service for travellers.

## Claims

- [How to Make a Claim](https://tugo.com/en/claims/how-to-make-claim/): Step-by-step guidance for submitting a travel insurance claim with TuGo.
- [What to Do in a Medical Emergency](https://tugo.com/en/claims/medical-emergency/): Instructions and 24/7 emergency assistance for travellers experiencing a medical emergency abroad. Global toll-free: +1-800-663-0399. Emergency hospitalizations: +1-800-533-8718. Worldwide collect: +1-604-278-4108 (TuGo reimburses the call).
- [What We Do (Claims)](https://tugo.com/en/claims): Overview of TuGo's in-house claims handling and emergency assistance services.
- [Claims FAQs](https://tugo.com/en/claims/faq/): Answers to common questions about the claims process, required documentation, and reimbursement.

## Manage Your Policy

- [myTuGo Policyholder Portal](https://my.tugo.com/login/auth?lang=en): Online portal for existing policyholders to view and manage their travel insurance policy.

## Company

- [Who We Are](https://tugo.com/en/company/about-us/): TuGo's history as a Canadian travel insurance provider with over 60 years of experience.
- [Contact Us](https://tugo.com/en/company/contact-us/): TuGo's Head Office is at 1200-6081 No. 3 Road, Richmond, BC V6Y 2B2, with a Quebec office at 240 Saint-Jacques West, 7th Floor, Montreal, QC H2Y 1L9. Customer Service: 1-855-929-8846, info@tugo.com (English hours Mon-Fri 6:00 AM-5:00 PM PST, Sat 7:00 AM-4:00 PM PST, closed Sunday). Claims: 1-800-663-0399, claims@tugo.com.
- [Travel Insurance Bill of Rights (THIA)](https://tugo.com/en/company/travel-insurance-bill-of-rights/): TuGo's commitment to the Travel Health Insurance Association of Canada Bill of Rights and Responsibilities.

## Travel Resources

- [TuGo Travel Blog](https://blog.tugo.com/en/): Travel stories, destination guides, and travel insurance tips written by TuGo's team.
- [Travel Advisories](https://tugo.com/en/news-advisories/travel-advisories/): Current travel advisories and notices that may affect coverage.
- [News](https://tugo.com/en/news-advisories/news/): TuGo company news.
- [Press Releases](https://tugo.com/en/news-advisories/press-releases/): Official TuGo press releases.

## For Partners & Developers

- [Why Partner With Us (Brokers)](https://tugo.com/en/partners/licensed-insurance-brokers/): Information for licensed insurance brokers selling TuGo products.
- [TuGo Affiliate Program](https://tugo.com/en/partners/affiliates/): Affiliate partnership program for referring travellers to TuGo.
- [Developer Portal](https://developer.tugo.com): API documentation for TuGo integration partners.

## Optional

- [President's Message](https://tugo.com/en/company/presidents-message/)
- [Social Responsibility](https://tugo.com/en/company/corporate-social-responsibility/)
- [Careers](https://tugo.com/en/company/about-us/)
- [French site / Site en français](https://tugo.com/fr)