alloysoftware.com

# Alloy Software — llms.txt

# AI index for Alloy Software public content
# Alloy Software, Inc. (founded 2002, Bloomfield, New Jersey, USA) builds IT Service
# Management (ITSM) and IT Asset Management (ITAM) software. Core products: Alloy Navigator
# (a unified service desk + asset lifecycle platform) and AlloyScan (a cloud-native network
# discovery and inventory tool). Both cloud (SaaS) and on-premises deployment are supported;
# pricing is node- and technician-based. SOC 2 Type II certified.

## Products

- [IT Service Management](https://www.alloysoftware.com/it-service-management-software/): ITSM platform for incident, problem, change, and request management, built on ITIL practices with no-code workflow automation. Cloud or on-premises.
- [IT Asset Management](https://www.alloysoftware.com/it-asset-management-software/): Track hardware, software, licenses, and contracts across the full asset lifecycle, from procurement to retirement.
- [IT Service Desk](https://www.alloysoftware.com/it-help-desk-software/): Help desk with integrated asset management, ticketing, knowledge base, and a self-service portal.
- [Network Inventory](https://www.alloysoftware.com/network-inventory-software/): Automated discovery and inventory of all network devices, with agentless and agent-based auditing.
- [AlloyScan](https://www.alloysoftware.com/network-inventory-software/alloyscan/): Cloud-native network discovery and inventory. Agentless and agent-based audits of Windows, Linux, and macOS, plus AWS, Azure, and GCP cloud resources. Integrates with Alloy Navigator to feed CMDB, ITSM, and ITAM workflows.
- [All Products and Features](https://www.alloysoftware.com/products/): Full index of Alloy products and feature pages.

## Pricing

- [Pricing](https://www.alloysoftware.com/pricing/): Node- and technician-based pricing for Alloy products, cloud and on-premises.
- [ROI Calculator](https://www.alloysoftware.com/itsm-roi-calculator/): Estimate the return on investment of adopting an ITSM/ITAM platform.
- [Get a Demo](https://www.alloysoftware.com/demo/): Request a guided product demonstration.

## IT Service Management — Core Capabilities

- [Service Management](https://www.alloysoftware.com/it-service-management-software/): Unified workflows for incident, problem, change, and request handling.
- [Incident Management](https://www.alloysoftware.com/it-service-management-software/incident-management/): Track, route, and resolve tickets with assignments and relationships to assets and people.
- [Change Management](https://www.alloysoftware.com/it-service-management-software/change-management/): Plan and control IT changes with approvals, risk assessment, and lifecycle tracking.
- [Service Catalog](https://www.alloysoftware.com/it-service-management-software/service-catalog/): Publish requestable services for end users.
- [SLA Management](https://www.alloysoftware.com/it-service-management-software/sla-management/): Define, track, and monitor service-level targets and deadlines.
- [Self-Service Portal](https://www.alloysoftware.com/features/self-service-portal/): Let end users submit requests and find answers without contacting the desk.
- [Knowledge Base](https://www.alloysoftware.com/features/knowledge-base/): Document known issues and solutions, linked to tickets and workflows.
- [IT Project Management](https://www.alloysoftware.com/it-project-management/): Track and manage IT projects alongside service and asset data.
- [Enterprise Service Management](https://www.alloysoftware.com/features/enterprise-service-management/): Extend service management beyond IT to other departments, with data segmentation between teams.
- [ITIL Process Library](https://www.alloysoftware.com/itil-process-library/): ITIL-aligned process templates that can be adapted rather than forced.

## IT Asset Management — Core Capabilities

- [Asset Management](https://www.alloysoftware.com/it-asset-management-software/): Centralized inventory and management of hardware and software assets.
- [CMDB](https://www.alloysoftware.com/it-service-management-software/configuration-management-database/): Configuration item database that maps relationships between assets, users, locations, and services.
- [Software Asset Management](https://www.alloysoftware.com/software-asset-management/): Track software licenses, usage, and compliance.
- [Asset Discovery](https://www.alloysoftware.com/network-inventory-software/agentless-network-discovery-and-audit/): Find and audit all IT assets across the network.
- [IT Asset Lifecycle Management](https://www.alloysoftware.com/it-asset-management-software/it-asset-lifecycle-management/): Manage assets from purchase to disposal.
- [Purchasing & Financials](https://www.alloysoftware.com/it-asset-management-software/purchase-order-management/): Handle IT purchase orders, approvals, and costs.
- [Contract & Vendor Management](https://www.alloysoftware.com/it-asset-management-software/contract-management/): Store and monitor vendor agreements and contracts.
- [Equipment Checkout](https://www.alloysoftware.com/features/equipment-checkout/): Track assigned and loaned equipment.
- [Consumable Management](https://www.alloysoftware.com/it-asset-management-software/consumable-management/): Track low-cost items such as toner, cables, and supplies.

## Network Inventory & Discovery

- [Network Inventory](https://www.alloysoftware.com/network-inventory-software/): Discover, map, and manage IT infrastructure in real time.
- [Network Discovery & Audit](https://www.alloysoftware.com/network-inventory-software/agentless-network-discovery-and-audit/): Agentless scanning (WMI/SNMP/SSH) and agent-based audits across the environment.
- [Switch Port Mapping](https://www.alloysoftware.com/network-inventory-software/switch-port-mapping/): Identify which devices are connected to each switch port for faster troubleshooting.
- [Network Map](https://www.alloysoftware.com/network-inventory-software/network-mapping/): Automatically map devices and connections for a clear view of the network.
- [Software Inventory](https://www.alloysoftware.com/network-inventory-software/software-inventory/): Complete view of installed software for compliance and audits.
- [Hardware & Software Change Tracking](https://www.alloysoftware.com/network-inventory-software/tracking-hardware-software-changes/): Track every hardware and software change for visibility and control.

## Platform

- [Workflow Automation](https://www.alloysoftware.com/features/workflow-automation/): Automate routing, approvals, escalations, and routine tasks with configurable workflows.
- [AI Capabilities](https://www.alloysoftware.com/ai-solutions/): Embedded AI for summarizing requests, suggesting categories and plans, and analyzing risk.
- [API](https://www.alloysoftware.com/features/api/): REST API for building custom integrations.
- [Integrations / Marketplace](https://www.alloysoftware.com/marketplace/): Native integrations and connected apps (including Okta, Zapier, and others).
- [Mobile Apps](https://www.alloysoftware.com/features/mobile/): iOS and Android apps for technicians and self-service, including mobile inventory scanning.
- [Cloud and On-Premises](https://www.alloysoftware.com/features/hosted-on-premise-and-saas-cloud/): Flexible deployment, with on-premises available for regulated, security-sensitive environments.
- [Dashboards and Analytics](https://www.alloysoftware.com/features/performance-analytics/#dashboards): Configurable dashboards and reports for workload, SLAs, lifecycle, and risk.

## Solutions — Industries

- [Healthcare](https://www.alloysoftware.com/industries/healthcare-it-service-management-software/): Asset, service, and compliance management for healthcare (including HIPAA-driven on-premises needs).
- [K-12](https://www.alloysoftware.com/industries/asset-management-software-for-schools/): Centralized IT support and asset tracking for primary/secondary schools.
- [Higher Education](https://www.alloysoftware.com/industries/higher-education/): Hardware, software, and IT task management for colleges and universities.
- [Public Sector](https://www.alloysoftware.com/industries/public-sector/): Asset tracking and service delivery for government and public organizations.
- [Other Industries](https://www.alloysoftware.com/industries/): Additional industry use cases and applications.

## Solutions — Departments

- [HR Service Management](https://www.alloysoftware.com/solutions/hr-service-management-software/): Automated HR service delivery, request handling, and resource management.
- [Enterprise Service Management](https://www.alloysoftware.com/features/enterprise-service-management/): Shared tooling and governance for non-IT departments, with data segmentation between teams.

## Why Alloy

- [Awards](https://www.alloysoftware.com/resources/awards/): Industry awards and recognition.
- [Compare Us](https://www.alloysoftware.com/resources/compare-it-service-desk/): Overview of how Alloy Navigator compares with other ITSM and ITAM platforms.
- [Alloy Navigator vs. SolarWinds](https://www.alloysoftware.com/resources/compare-with-solarwinds/): Comparison for teams evaluating SolarWinds Service Desk and looking for stronger IT asset management, discovery, and workflow flexibility.
- [Alloy Navigator vs. InvGate](https://www.alloysoftware.com/resources/compare-with-invgate/): Comparison for organizations that need integrated ITSM, ITAM, discovery, and operational visibility in a single platform.
- [Alloy Navigator vs. Freshservice](https://www.alloysoftware.com/resources/compare-with-freshservice/): Comparison for IT teams that need deeper asset lifecycle management, discovery, and infrastructure context alongside service management.
- [Alloy Navigator vs. SysAid](https://www.alloysoftware.com/resources/compare-with-sysaid/): Comparison for organizations choosing between AI-focused service automation and a broader IT operations platform with integrated ITSM and ITAM.
- [Case Studies](https://www.alloysoftware.com/case-study/): Customer success stories and real-world outcomes.

## Technical Resources & Documentation

- [Product Documentation](https://docs.alloysoftware.com): Administration, installation, and user guides for Alloy products, with release notes.
- [Support Portal](https://support.alloysoftware.com/): Customer support, troubleshooting, and software downloads.
- [Training & Certification](https://www.alloysoftware.com/training-and-certification/): Guided training and learning resources.
- [Trust Center](https://trust.alloysoftware.com): SOC 2 reporting and data-protection information.
- [Legal & Compliance](https://www.alloysoftware.com/legal/): How Alloy protects data and handles compliance.

## Resources & Updates

- [News](https://www.alloysoftware.com/resources/news/): Company and product news.
- [Blog](https://www.alloysoftware.com/blog/): Articles on ITSM, ITAM, CMDB, network discovery, and related topics.
- [Articles and Guides](https://www.alloysoftware.com/resources/articles/): Introductory and how-to content on service and asset management.
- [FAQ](https://www.alloysoftware.com/resources/faq/): Common customer questions, answered.
- [YouTube Channel](https://www.youtube.com/alloysoftware): Product demos, feature tutorials, and tips.

## Company

- [About](https://www.alloysoftware.com/company/about/): Alloy Software's mission, values, and history.
- [Contact](https://www.alloysoftware.com/company/contact-us/): Reach the Alloy team.
- [Careers](https://www.alloysoftware.com/company/careers/): Open roles at Alloy Software.
- [Partners](https://www.alloysoftware.com/company/partners/): Partnership opportunities.

## Deployment Models

- **Options**: SaaS (Cloud) or On-Premise installation. On-premises is commonly chosen by healthcare (HIPAA), public sector, and aviation/energy (security-sensitive or air-gapped) environments; cloud is common for smaller teams avoiding infrastructure overhead.
- **Discovery**: Agentless discovery via WMI/SNMP/SSH and agent-based audits for Windows, Linux, and macOS. AlloyScan additionally audits AWS, Azure, and GCP cloud resources.
- **Pricing model**: Node- and technician-based.