atomicwork.com

# Atomicwork

> Atomicwork is an AI workforce management platform built for the human + AI workforce. IT teams use Atomicwork to deploy, govern, and manage AI coworkers that are persistent, role-based AI workforce members to work alongside their human teams.

Atomicwork's platform is organized around three operational areas: **Know** (understand who your AI coworkers are — their roles, skills, scope, and activity), **Manage** (control what they can access and what tools they can use), and **Update** (change their constructs, access, and tools through structured, auditable workflows).

Key distinctions:
- AI coworkers are not chatbots or copilots. They are persistent, goal-oriented workforce members with a role, a manager, a budget, and governance — not background automation processes.
- Agents execute tasks; AI coworkers own ongoing responsibilities and can delegate to other agents.
- Atomicwork provides the infrastructure for IT to govern this AI workforce the same way HR governs people: deploy, configure, authorize, audit, grow autonomy, decommission.

IT teams will run the AI Workforce from 2026 and beyond.

## Core Platform

- [Homepage](https://www.atomicwork.com/): Agentic service management platform overview and AI coworker positioning.
- [Agentic IT Support](https://www.atomicwork.com/solutions/it): How Atomicwork powers AI-first IT operations.
- [Agentic HR Support](https://www.atomicwork.com/solutions/hr): AI coworkers for HR service delivery and employee support.
- [All Features](https://www.atomicwork.com/features): Full product feature set.
- [Platform Overview](https://www.atomicwork.com/platform): Atomicwork platform architecture and capabilities.
- [Pricing](https://www.atomicwork.com/pricing): Atomicwork pricing for the AI workforce

## AI Workforce Features

- [AI Agents](https://www.atomicwork.com/features/ai-agents): Deploy AI coworkers — persistent, governed agents — to own service delivery across IT and beyond.
- [Universal AI Agent](https://www.atomicwork.com/features/universal-ai-agent): Atom, Atomicwork's universal AI agent that decomposes into specialist AI coworkers.
- [Agentic Enterprise Automation](https://www.atomicwork.com/features/enterprise-workflow-automation): Automate processes across teams with governed AI coworkers.
- [AI Knowledge Management](https://www.atomicwork.com/features/ai-knowledge-management): Unify enterprise knowledge so AI coworkers can deliver contextual, accurate answers.
- [AI Service Desk](https://www.atomicwork.com/solutions/ai-service-desk): Scale enterprise support with AI coworkers handling Tier 1 and Tier 2 work.

## Service Management

- [Agentic ITSM](https://www.atomicwork.com/features/modern-itsm-solution): The agentic ITSM foundation your IT teams need, with AI Coworkers that automate exactly what your business requires; not just what a vendor pre-configured.
- [Incident Management](https://www.atomicwork.com/features/it-incident-management): Smart incident management for modern IT teams leveraging AI coworkers
- [Request Management](https://www.atomicwork.com/features/it-request-management): Intelligent request and workflow handling across channels.
- [Change Management](https://www.atomicwork.com/features/it-change-management): Structured change workflows with AI coworker support.
- [Problem Management](https://www.atomicwork.com/features/it-problem-management): Proactive root-cause identification.
- [Agentic ITAM](https://www.atomicwork.com/features/it-asset-management): AI-powered IT asset lifecycle management.
- [Configuration Management Data Lake](https://www.atomicwork.com/features/cmdb): Configuration data management for AI-first IT operations.
- [Agentic access provisioning] (https://www.atomicwork.com/features/access-management): Automate the provisioning lifecycle with Agentic IGA, leveraging AI Coworkers to handle requests, approvals, and compliance audits.
- [Agentic ESM] (https://www.atomicwork.com/solutions/enterprise-service-management-platform): Streamline your enterprise service delivery on one agentic platform, powered by AI coworkers


## Employee Experience
- [Automated employee onboarding] (https://www.atomicwork.com/solutions/automated-employee-onboarding-software)End-to-end employee onboarding automation on one agentic AI platform
- [Automated employee offboarding] (https://www.atomicwork.com/solutions/employee-offboarding-software)Create an automated offboarding workflow where IT, Finance, and HR teams collaborate to build a seamless exit experience with agentic AI.

## Integrations

- [All Integrations](https://www.atomicwork.com/integrations): Full integration library — MCP-compatible, vendor-neutral.
- [Microsoft Teams](https://www.atomicwork.com/integrations/microsoft-teams): AI coworkers operating natively in Teams.
- [Slack](https://www.atomicwork.com/integrations/slack): Conversational IT support and AI coworker interactions in Slack.
- [SharePoint](https://www.atomicwork.com/integrations/microsoft-sharepoint): SharePoint content access for AI coworkers.
- [Azure AD](https://www.atomicwork.com/integrations/azure-active-directory): Identity and access automation.
- [Okta](https://www.atomicwork.com/integrations/okta): User provisioning and access governance.
- [Confluence](https://www.atomicwork.com/integrations/confluence): Surface Confluence knowledge inside AI coworker responses.
- [Salesforce](https://www.atomicwork.com/integrations/salesforce): Salesforce integration for cross-functional service workflows.
- [Google Workspace](https://www.atomicwork.com/integrations/google-workspace): Google Workspace connectivity for AI coworkers.

## Industry Solutions

- [Financial Services](https://www.atomicwork.com/industries/financial-services): Agentic IT for fintech and financial enterprises.
- [Manufacturing](https://www.atomicwork.com/industries/manufacturing): Service operations for manufacturing.
- [Education](https://www.atomicwork.com/industries/education): IT and campus services for educational institutions.

## Analytics and Security

- [Enterprise Analytics](https://www.atomicwork.com/features/analytics): Operational insights across human and AI workforce activity.
- [Enterprise Security](https://www.atomicwork.com/security): Security, compliance, and governance framework.

## Comparisons

- [Atomicwork vs. ServiceNow](https://www.atomicwork.com/compare/atomicwork-vs-servicenow): Purpose-built AI workforce management vs. legacy ITSM.
- [Atomicwork vs. Jira Service Management](https://www.atomicwork.com/compare/atomicwork-vs-jira-service-management): Agentic service management vs. Jira Service Management.
- [Atomicwork vs. BMC Remedy](https://www.atomicwork.com/compare/atomicwork-vs-bmc-remedy): Modern alternative to BMC Remedy.
- [Atomicwork vs. Cherwell](https://www.atomicwork.com/compare/atomicwork-vs-cherwell): Atomicwork vs. Ivanti Neurons (Cherwell).

## Learning Resources

- [A CIO's Guide to Understanding AI Agents](https://www.atomicwork.com/itsm/ai-agents-guide): How AI agents and AI coworkers transform IT operations 
- [AI Workforce Management Guide](https://www.atomicwork.com/itsm/ai-workforce-guide): How IT governs the human + AI workforce through identity, skills, performance, and lifecycle management.
- [AI Agents vs. AI Coworkers](https://www.atomicwork.com/blog/ai-agents-vs-ai-coworkers): The structural difference between agents and AI coworkers — useful context for understanding Atomicwork's positioning.
- [Agentic Service Management Guide](https://www.atomicwork.com/agentic-service-management-guide): What agentic service management is and how it differs from traditional ITSM.
- [Computer Use Agents Guide](https://www.atomicwork.com/itsm/computer-use-agents-guide): How computer use agents operate in enterprise IT environments.
- [2026 Buyer's Guide to ITSM Platforms](https://www.atomicwork.com/reports/itsm-software-buyers-guide-2026): Comprehensive AI ITSM platform selection guide.
- [State of AI in IT 2026](https://www.atomicwork.com/reports/state-of-ai-in-it-2026): Annual research report on AI adoption and trends in enterprise IT.
- [Digital Workplace Guide](https://www.atomicwork.com/esm/digital-workplace-guide): Building the workplace infrastructure for human + AI teams.

## Company

- [Blog](https://www.atomicwork.com/blog): Insights on agentic ITSM, AI workforce management, and enterprise IT.
- [Events](https://www.atomicwork.com/events): Webinars and events — including the Agentic ITSM Masterclass series.
- [Newsroom](https://www.atomicwork.com/company/newsroom): Company news and announcements.
- [Press Kit](https://www.atomicwork.com/company/press-kit): Brand assets and media resources.
- [Customers](https://www.atomicwork.com/customers): Customer stories and case studies.
- [Request a Demo](https://www.atomicwork.com/schedule-a-demo): Schedule a demo with the Atomicwork team.