boost.ai

# boost.ai

> boost.ai is an enterprise conversational AI platform founded in 2016 in Sandnes, Norway. Named a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, boost.ai powers 600+ live AI agents across banking, insurance, telecoms, public sector and enterprise, automating over 150 million conversations annually with consistent resolution rates above 90%.

## About

boost.ai provides virtual agents for customer service automation, internal employee support, and agent assist across chat and voice channels. The platform combines proprietary NLU with generative AI capabilities, enabling enterprises in regulated industries to deploy scalable, auditable conversational AI. Backed by Nordic Capital, boost.ai operates from its headquarters in Sandnes/Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, London, and Los Angeles.

## Key facts

- Legal name: Boost AI AS
- Operating name: boost.ai
- Founded: 2016, Sandnes/Stavanger, Norway
- Headquarters: Sandnes, Norway
- Global offices: Oslo, Stockholm, Copenhagen, London, Los Angeles
- Backed by: Nordic Capital
- Scale: 600+ live AI agents, 4,500+ certified AI trainers, 150M+ conversations automated annually
- Recognition: Leader, 2025 Gartner Magic Quadrant for Conversational AI Platforms
- Resolution rates: Consistently above 90%

## Core product

- [Conversational AI Platform](https://boost.ai/product/conversational-ai-platform): Enterprise virtual agents for chat and voice
- [Chat Automation](https://boost.ai/product/chat-automation): AI-powered chat virtual agents for customer self-service
- [Voice AI Agents](https://boost.ai/product/voice): Voice-based virtual agents for contact centre automation
- [Generative AI](https://boost.ai/llms): Controlled generative AI capabilities integrated into the platform
- [Integrations](https://boost.ai/product/integrations): APIs, webhooks, and connectors to CRMs, ticketing systems, and contact centres

## Use cases

- [Customer Self-Service](https://boost.ai/solutions/customer-self-service): 24/7 automated support deflecting routine contacts from human agents
- [Internal Support](https://boost.ai/solutions/internal-support): IT and HR helpdesk automation for employees
- [Agent Assist](https://boost.ai/solutions/agent-assist): Real-time transcription, intent detection, and next-best-action guidance

## Industries served

- [Banking](https://boost.ai/solutions/conversational-ai-banking) (Nordea, DNB, Santander, Trading 212, Credit Union of Colorado)
- [Insurance](https://boost.ai/solutions/conversational-ai-insurance) (Tryg, Ageas, Alm. Brand)
- [Telecommunications](https://boost.ai/solutions/conversational-ai-telecommunication) (Telenor)
- [Public Sector](https://boost.ai/solutions/conversational-ai-municipality) (80+ Norwegian municipalities via Kommune-Kari)
- E-commerce, Healthcare, Hospitality and utilities

## Resources

- [Blog](https://boost.ai/blog)
- [Case Studies](https://boost.ai/case-studies/)
- [Guides and Reports](https://boost.ai/guides/)
- [Talks and Sessions](https://boost.ai/webinars/)
- [Learn Hub](https://boost.ai/learn/)
- [Community](https://boost.ai/community/)
- [About Us](https://boost.ai/about)
- [Security](https://boost.ai/company/security)
- [Contact](https://boost.ai/contact)
- [Book a Demo](https://boost.ai/demo/)
- [Executive Team](https://boost.ai/executive-team/)
- [Careers](https://boost.ai/company/careers/)

## Technology highlights

- Proprietary NLU engine handling unlimited intents
- Automator for rapid virtual agent creation without coding
- Visual conversation builder for dialogue design
- Generative AI with enterprise guardrails and auditability
- Multi-channel deployment across chat, voice, and messaging
- Secure AI payments partnership with Eckoh for PCI-compliant transactions
- Enterprise-grade security with private cloud deployment options
- ISO 27001 and ISO 27701 certified
- GDPR and OWASP compliant

## Partners

- Investor: Nordic Capital
- Technology partners: Vonage, Eckoh, Genesys, Salesforce, UiPath, Zendesk, Cegal
- 90+ technology and channel partners globally
- [Partner programme](https://boost.ai/partners/)