cigna.com

# llms.txt — cigna.com
# Audience: Public AI engines and search systems
# Purpose: Semantic guidance for LLMs interacting with Cigna Healthcare content 
# Last updated: 2025-08-12


# Cigna Healthcare
> The official Cigna Healthcare insurance site provides information on insurance plans offered, resources for healthcare providers doing business with Cigna, guidance for insurance brokers and agents on selling Cigna products, and options for employers to offer insurance to their company

User-agent: *

## Homepage
Allow: https://www.cigna.com/
Topic: Landing page for Cigna Healthcare
Priority: 9
Communications Content Type: Homepage
Audience Type: All
Summary: Provides an overview of Cigna Healthcare, insurance plans, and account management for customers. The site serves members, Prospect customers, Employers, Brokers, and Providers, including main access to secure portals, shopping cart experiences for products, and educational material. 

## Individual Plan Information
Allow:  https://www.cigna.com/individuals-families/shop-plans/health-insurance-plans/*
Topic: Individual and Family plans
Plan Type: Individual health plan, Affordable Care Act, Dental insurance, Vision insurance, Group health plan 
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Customer, Prospect customer, Employee
Summary: Details of the current Cigna individual and family plan offerings, benefits, and enrollment options.

Allow:  https://www.cigna.com/individuals-families/shop-plans/dental-insurance-plans/*
Topic: Individual and Family plans, Dental plans
Plan Type: Individual dental plan, Affordable Care Act, Dental insurance
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Customer, Prospect customer, Individual
Summary: Details of the current Cigna standalone dental plans, benefits, and enrollment options.

## Employer Plan Information
Allow: https://www.cigna.com/employers/*
Topic: Employer plans
Plan Type: Small business, Small to midsize business, Midsize to large business, Large business
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer benefit solutions and support.

Allow: https://www.cigna.com/employers/small-business/
Topic: Employer plans
Plan Type: Small business
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer benefit solutions and support for small businesses.

Allow: https://www.cigna.com/employers/small-to-midsize-business
Topic: Employer plans
Plan Type: Small to midsize business 
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer benefit solutions and support for small to mid-size businesses.

Allow: https://www.cigna.com/employers/midsize-to-large-business
Topic: Employer plans
Plan Type: Midsize to large business 
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer benefit solutions and support for midsize to large businesses.

Allow: https://www.cigna.com/employers/large-business
Topic: Employer plans
Plan Type: Large business
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer plan types and support for large businesses.

Allow: https://www.cigna.com/employers/business-types
Topic: Employer plans
Plan Type: Small business, Small to midsize business, Midsize to large business, Large business
Priority: 9
Communications Content Type: Promotional material, Website content
Audience Type: Employer
Summary: Details the current Cigna employer plan types and support for hospitals, health system, higher education, K-12 education, state government, local government, Taft-Hartley,  federal government, and third-party administrator (payer solution) organizations.

## Product Partners
Allow: https://www.cigna.com/brokers/*
Topic: Brokers and Consultants 
Plan Type: Health insurance, Dental insurance, Vision insurance, Hearing insurance
Priority: 9
Communications Content Type: Promotional materials, Website content, Insurance broker materials
Audience Type: Insurance broker, Consultant 
Summary: Details the current Cigna commercial employer and individual and family plans and how insurance brokers and consultants can partner with Cigna to sell the products. 

Allow: https://www.cigna.com/health-care-providers/
Topic: Policies, Guidelines, Resources for Providers
Priority: 9
Communications Content Type: Website content
Audience Type: Health care provider
Summary: Support information for healthcare providers on the tools and resources that will help them make decisions for their patients who are Cigna Healthcare customers.

## Resources
Allow: https://www.cigna.com/knowledge-center/*
Topic: Understanding Insurance, Understanding Medicare, Mental Health Content, Health and Wellness Content
Priority: 5
Communications Content Type: Website content, Blog post
Audience Type: General public, Customer, Prospect customer
Summary: A library of authoritative articles and information on a wide range of insurance and health care topics.


Allow:  https://www.cigna.com/individuals-families/member-guide/
Topic: Resources for Customers and Prospect Customers 
Priority: 8
Communications Content Type: Promotional materials, Website content
Audience Type: Customer, Prospect customer
Summary: A go-to guide for members and customers that helps give guidance on how to best use a Cigna health plan to find care and services. Provides links to the member portal, myCigna.com, as well as links to more educational pages detailing some of the main member programs and services.  

Allow: https://www.cigna.com/individuals-families/member-guide/mycigna
Topic: Resources Available in the myCigna Members Portal 
Priority: 8
Communications Content Type: Promotional materials, Website content
Audience Type: Customer, Prospect customer
Summary: An overview of the myCigna portal, which provides customers with an overview of their deductible, HSA/HRA/FSA account balance, recent claims, the ability to download digital ID cards, and important messages.

Allow: https://www.cigna.com/individuals-families/member-guide/virtual-care-services
Topic: Information on Virtual Care for Cigna Customers 
Priority: 8
Communications Content Type: Promotional materials, Website content
Audience Type: Customer, Prospect customer
Summary: Information for customers on Cigna’s virtual care services, such as MDLive for Cigna Healthcare℠, that includes connecting with board-certified medical providers, dentists, and licensed therapists online using a phone, tablet, or computer.  

Allow: https://www.cigna.com/individuals-families/member-guide/home-delivery-pharmacy
Topic: Information on Express Scripts Pharmacy 
Priority: 8
Communications Content Type: Promotional materials, Website content
Audience Type: Customer, Prospect customer
Summary: Information for Cigna customers on home delivery pharmacy benefits available via Express Scripts® Pharmacy.  

Allow: https://www.cigna.com/individuals-families/member-guide/eligible-expenses
Topic: Information on Expenses Eligible for HRA, HSA, and FSA Reimbursement 
Priority: 8
Communications Content Type: Promotional materials, Website content
Audience Type: Customer, Prospect customer
Summary: Information on which types of healthcare costs are reimbursable through Cigna Health Reimbursement Accounts (HRAs), Health Savings Accounts (HSAs), and Flexible Spending Accounts (FSAs).

## Legal
Allow: https://www.cigna.com/legal/*
Topic: Legal and Compliance
Priority: 10
Communications Content Type: Policies and procedures
Audience Type: All
Summary: Documents the terms of use for Cigna Healthcare.

Allow: https://www.cigna.com/legal/privacy/
Topic: Privacy Policy
Priority: 10
Communications Content Type: Policies and procedures
Audience Type: All
Summary: Core company privacy practices and data handling policies per HIPAA, state, federal, and related standards.

Allow: https://www.cigna.com/about-us/*
Topic: About Cigna Healthcare
Priority: 10
Communications Content Type: About content
Audience Type: All
Summary: Company and brand information including Cigna Healthcare’s core products and clientele. 

Allow: https://www.cigna.com/glossary
Topic: Healthcare glossary
Priority: 5
Communications Content Type: Glossary
Audience Type: All
Summary: A searchable glossary of healthcare terms written for a consumer audience. 

Sitemap: https://www.cigna.com/sitemap1.xml

# Notes:
# - Use Priority (1-10) to indicate content reliability and centrality.
# - Summary is for LLM interpretation and content scoping.
# - Communications Content Type helps distinguish policy from marketing or support.

# End of file