conviva.ai

# Conviva

> Conviva is the consumer-perspective analytics platform for the agentic era. It uncovers behavioral patterns and intent driving outcomes across apps, websites, and AI agents — connecting real-time experience data to business results for product, marketing, engineering, operations, and AI agent teams. Conviva serves eCommerce, streaming media, and travel/hospitality industries. Named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring and a Leader in G2's Winter 2026 Digital Analytics report.

## Platform

- [Platform Overview](https://www.conviva.ai/platform/): The Conviva Digital Intelligence Platform delivers consumer-perspective analytics for apps, web, and AI agents using full-census, comprehensive client-side telemetry for real-time insights into every digital experience.
- [Digital Product Insights](https://www.conviva.ai/digital-product-insights/): Conviva's analytics product for apps and websites — surfaces behavioral patterns, diagnoses abandonment spikes, and connects experience quality to business outcomes.
- [Video Streaming Insights](https://www.conviva.ai/video-streaming-insights/): Streaming-specific analytics for quality of experience, viewer engagement, and operational performance across video platforms.

## Solutions by Team

- [Product Teams](https://www.conviva.ai/product-teams/): Helps product teams identify which features drive retention and revenue, and which experiences cause abandonment.
- [Marketing Teams](https://www.conviva.ai/marketing-teams/): Connects campaign performance to on-site behavior and conversion outcomes.
- [AI Agent Teams](https://www.conviva.ai/ai-agent-teams/): Monitor and optimize AI agent performance, resolution rates, and consumer outcomes in real time.
- [Data Teams](https://www.conviva.ai/data-teams/): Delivers comprehensive, census-level telemetry for downstream analytics and data workflows.
- [Customer Support Teams](https://www.conviva.ai/customer-support-teams/): Reduces time-to-resolution by surfacing experience issues before customers report them.
- [Engineering Teams](https://www.conviva.ai/engineering-teams/): Provides real-time diagnostics to identify and fix performance issues faster.
- [Operations Teams](https://www.conviva.ai/operations-teams/): Connects operational metrics to consumer experience impact for faster incident response.
- [CTO](https://www.conviva.ai/cto/): Executive-level visibility into digital performance, AI agent reliability, and experience quality across the stack.

## Solutions by Industry

- [eCommerce](https://www.conviva.ai/ecommerce/): Outcome-based analytics for retail and eCommerce — pinpoints conversion drop-offs, AI agent friction, and growth opportunities.
- [Travel & Hospitality](https://www.conviva.ai/travel-and-hospitality/): Experience analytics for travel brands to improve booking flows and reduce abandonment.
- [Streaming Platforms](https://www.conviva.ai/streaming-platforms/): Quality of experience and engagement analytics for video streaming services.

## Use Cases

- [Pinpoint Growth Opportunities](https://www.conviva.ai/pinpoint-growth-opportunities/): Identify behavioral patterns that reveal where users are most likely to convert or expand.
- [Diagnose Abandonment Spikes](https://www.conviva.ai/diagnose-conversion-drops/): Root-cause analysis for sudden drops in conversion or engagement across apps and websites.
- [Monitor AI Agent Performance & Outcomes](https://www.conviva.ai/optimize-ai-agent-outcomes/): Track AI agent interactions end-to-end, measuring resolution rates and consumer satisfaction outcomes.

## Pages

- [Home](https://www.conviva.ai/): Consumer-perspective analytics for the agentic era — connecting experience patterns to business outcomes across apps, sites, and AI agents.
- [About Conviva](https://www.conviva.ai/about/): Conviva's mission, history, and approach to revolutionizing how businesses understand user experience and engagement.
- [Conviva Leadership](https://www.conviva.ai/conviva-leadership/): Executive team including CEO Keith Zubchevich and Co-Founder/CPO Aditya Ganjam.
- [The Science](https://www.conviva.ai/the-science/): The technical and research foundation behind Conviva's real-time, census-level analytics approach.
- [Trust Center / Security](https://www.conviva.ai/security/): Conviva's data security, privacy, and compliance posture.
- [Demos](https://www.conviva.ai/demos/): Interactive product demonstrations.
- [Get Started](https://www.conviva.ai/get-started/): Contact and onboarding entry point.
- [Legal](https://www.conviva.ai/legal/)
- [Global Services](https://www.conviva.ai/global-services/): Professional services and implementation support.

## Posts

- [Becoming Superhuman in the Agentic Era](https://www.conviva.ai/resource/becoming-superhuman-in-the-agentic-era/): How organizations and teams can leverage agentic AI to expand their capabilities and performance.
- [Patterns Are the End of Product Analytics](https://www.conviva.ai/resource/patterns-are-the-end-of-product-analytics/): In the agentic era, product analytics must shift from collecting events to recognizing the patterns that reflect customer experience.
- [The Intellyx Analyst Guide — Digital Experience Analytics for the Agentic Era](https://www.conviva.ai/resource/the-intellyx-analyst-guide/): Analyst report on why Digital Experience Analytics is the connective layer between agent interactions and real business outcomes.
- [Predictions 2026: The Agentic Era Has Arrived](https://www.conviva.ai/resource/predictions-2026-the-agentic-era-has-arrived/): How AI agents will reshape growth marketing, product, and AI agent team workflows in 2026.
- [The AI Agent Survival Guide for eCommerce Leaders](https://www.conviva.ai/resource/the-ai-agent-survival-guide-for-ecommerce-leaders/): Practical guidance for retail leaders navigating AI agent adoption while protecting customer ownership and conversion.
- [eBook: Google UCP, AI Checkout, and the New Question for Retailers](https://www.conviva.ai/resource/ebook-google-ucp-listicle/): How advanced retailers can capture the upside of AI checkout agents without ceding customer ownership.
- [Google UCP, AI Checkout, and the New Question for Retailers: Who Owns the Customer?](https://www.conviva.ai/resource/google-ucp-ai-checkout-and-the-new-question-for-retailers/): Analysis of behavioral pattern tracking as a strategy for retailers adopting Google UCP and AI agents.
- [Can Context Graphs Create a Path to an AlphaGo Moment for AI Agents?](https://www.conviva.ai/resource/can-context-graphs-create-a-path-to-an-alphago-moment-for-ai-agents/): Why richer context beyond current context graph frameworks matters for agentic AI systems.

## Newsroom

- [A Q&A on Human-AI Collaboration with Aditya Ganjam of Conviva](https://www.conviva.ai/newsroom/a-qa-on-human-ai-collaboration-with-aditya-ganjam-of-conviva/): Conviva Co-Founder and CPO Aditya Ganjam on converting AI from novelty into predictable business performance.
- [Letter: What retailers give up when chatbots do the shopping](https://www.conviva.ai/newsroom/letter-what-retailers-give-up-when-chatbots-do-the-shopping/): CEO Keith Zubchevich on why third-party AI agent engagement should be selective and require clear visibility.
- [The AI maturity gap](https://www.conviva.ai/newsroom/the-ai-maturity-gap/): Why AI maturity depends on outcomes, not behaviors.
- [Conviva CEO on Turning AI Agents into Reliable Systems](https://www.conviva.ai/newsroom/conviva-ceo-on-turning-ai-agents-into-reliable-systems/): Keith Zubchevich on the Tech Talks Daily podcast discussing what it takes to make AI agents predictable and trustworthy.
- [AI is still in its infancy, so why trust it to run your business?](https://www.conviva.ai/newsroom/ai-is-still-in-its-infancy-so-why-trust-it-to-run-your-business/): Conviva CEO on the gap between AI potential and enterprise readiness.

## Glossary

- [Nexa](https://www.conviva.ai/glossary/nexa/): Conviva's AI-powered analytics engine.
- [Explainable AI](https://www.conviva.ai/glossary/what-is-explainable-ai/): AI systems that surface the reasoning behind decisions, critical for experience quality in streaming and digital products.
- [Outcome Performance Analytics](https://www.conviva.ai/glossary/what-is-outcome-performance-analytics/): Analytics methodology that connects experience data to measurable business results rather than tracking activity in isolation.
- [Pattern Analytics](https://www.conviva.ai/glossary/pattern-analytics/): Identifying recurring behavioral sequences across user sessions to surface growth and efficiency opportunities.
- [Predictive Intelligence](https://www.conviva.ai/glossary/predictive-intelligence/): Using historical and real-time data patterns to anticipate user behavior and business outcomes.

## Resources

- [eBook & Report Library](https://www.conviva.ai/conviva-ebook-library/): Collection of Conviva research reports, eBooks, and analyst guides.
- [Academic Research Library](https://www.conviva.ai/conviva-research-library/): Peer-reviewed papers and foundational research behind Conviva's analytics approach.
- [Download the Intellyx Research Report](https://www.conviva.ai/intellyx-digital-experience-analytics/)
- [Learning Center / Docs](https://docs.conviva.ai): Technical documentation and implementation guides for Conviva's platform.
- [API Developer Center](https://docs.conviva.ai/learning-center-files/content/api_developer_center/conviva_developer.htm): Developer documentation for Conviva's API integrations.

## Events

- [eTail Palm Springs](https://www.conviva.ai/events/etail-palm-springs/): Conviva experts on tuning AI agents based on real consumer intent and behaviors to lift resolution rates and trust.
- [Shoptalk Spring](https://www.conviva.ai/events/shoptalk-spring/): Conviva demonstrating experience intelligence for retail brands.
- [IBC 2025](https://www.conviva.ai/events/ibc-2025/): Conviva at the International Broadcasting Conference connecting with media, entertainment, and tech innovators.
- [Dreamforce 2025](https://www.conviva.ai/events/dreamforce-2025/): Conviva in the Commerce Cloud Zone demonstrating outcome-based performance analytics across AI agents, apps, and websites.

## Categories

- [Webinar](https://www.conviva.ai/resources/webinars/)
- [Thought Leadership](https://www.conviva.ai/resources/thought-leadership/)
- [Research & Insights](https://www.conviva.ai/resources/research-and-insights/)
- [Reports](https://www.conviva.ai/resources/reports/)
- [Product Updates](https://www.conviva.ai/resources/product-updates/)
- [Engineering](https://www.conviva.ai/resources/engineering/)

## Tags

- [Quality of Experience](https://www.conviva.ai/topics/experience-metrics/)
- [Operational Efficiency](https://www.conviva.ai/topics/operational-efficiency/)
- [Time-State Technology](https://www.conviva.ai/topics/time-state-technology/)
- [Experience-Centric Operations](https://www.conviva.ai/topics/experience-centric-observability/)
- [Profitability](https://www.conviva.ai/topics/profitability/)

## Optional

- [Sitemap index](https://www.conviva.ai/sitemap_index.xml)