delight.ai

# Delight AI

## Pages

- [Home Delight AI](https://delight.ai/): AI agent (Delight) that grows and protects revenue across the customer lifecycle by driving purchases, upsells, and resolving stalled transactions across chat, voice, and integrations.
- [Builder](https://delight.ai/builder): Build and manage omnichannel AI agents with persona, knowledge, actionbooks, safeguards, testing, monitoring, and deployment.
- [Omnipresent](https://delight.ai/omnipresent): Omnipresence: a single AI agent spanning voice, chat, SMS, WhatsApp, email, and in-app to retain context, proactively engage, and protect purchases.
- [Voice](https://delight.ai/voice): Delight.ai's AI voice agent answers, qualifies, books, and recovers calls to grow revenue while preserving caller context, transfers, and compliance.
- [Integrations](https://delight.ai/integrations): Consolidated list of Delight.ai integrations (CRM, helpdesk, voice, knowledge, industry systems) with descriptions, industries, and FAQs.
- [Enterprise Grade](https://delight.ai/enterprise-grade): Enterprise-grade AI agent checklist: observability, testing, infrastructure, compliance, control, and five vetting questions.
- [Request a walkthrough](https://delight.ai/contact-sales): AI agents that boost conversions up to 30%, scale support with enterprise-grade reliability, and provide white-glove launch and operations.
- [Contact thank you](https://delight.ai/contact-sales/thank-you): Scheduling options and customer case studies with linked images for Norse Atlantic Airways, hipages, Lotte Homeshopping, and gther.
- [AI Copilot](https://delight.ai/desk/ai-copilot): Desk Copilot: AI assistant that drafts contextual, on-brand support replies, surfaces knowledge, and speeds agents to improve customer satisfaction and reduce response time.
- [Retail](https://delight.ai/industries/retail): AI retail agent that increases conversion, AOV, and reduces cancellations by guiding shoppers, recovering carts, and resolving order issues with enterprise integrations and Trust OS.
- [B2B](https://delight.ai/industries/technology): Enterprise-grade B2B AI agent: proactive onboarding, complex issue resolution, Trust OS observability, secure integrations, measurable support outcomes, and best-practice adoption guidance.
- [On-demand](https://delight.ai/industries/on-demand): AI-driven, always-on support platform delivering proactive, scalable, compliant real-time assistance for customers, couriers, and merchants with Trust OS observability and enterprise-grade reliability.
- [Travel and hospitality](https://delight.ai/industries/travel-and-hospitality): AI-powered travel and hospitality agent that personalizes trip planning, booking, disruption recovery, in-stay concierge, and post-stay re-engagement with Trust OS, enterprise security, and analytics.
- [Healthcare](https://delight.ai/industries/healthcare): Proactive HIPAA-compliant conversational AI that schedules appointments, verifies coverage and copays, manages refills/renewals, reduces no-shows, and integrates with payer and pharmacy systems.
- [Financial Services](https://delight.ai/industries/financial-services): Enterprise-grade financial AI agent for compliant customer engagement, onboarding, fraud prevention, and revenue growth with observability, auditability, and scalable operations.
- [AWS marketplace - (Paid LP)](https://delight.ai/form/ai-agent-aws): AI customer service platform for AWS-scale, offering omnichannel AI agents, enterprise-grade compliance, fast deployment, and consumption-based pricing.
- [AI Agent](https://delight.ai/form/ai-agent): AI customer service platform built on Trust OS to personalize at scale, integrate with enterprise stacks, and deliver reliable, transparent AI concierges.
- [AI agents for CX](https://delight.ai/form/ai-agent-cx): Omnichannel enterprise AI customer service: 80% resolution, enterprise governance, scalable agents that automate support and retain customer context.
- [AI Agent vs Chatbot](https://delight.ai/form/ai-agent-vs-chatbot): Omnichannel AI agent that resolves customer issues using context, memory, governance, and observable performance—enterprise-grade, demo-ready, with testimonials and measurable results.
- [ROI Calculator](https://delight.ai/tools/roi-calculator): Interactive ROI calculator guiding users through industry selection and next steps to estimate Delight.ai agent ROI.
- [AI agent platform](https://delight.ai/ai-agent): Enterprise AI agent platform that reasons through customer requests, acts across channels, integrates with systems, and provides governance, observability, testing, and analytics.
- [Capabilities - Agent memory platform (AMP)](https://delight.ai/agent-memory-platform-amp): AMP: AI-driven customer memory capturing conversations and data, enabling personalized, cross-channel outreach and recommendations to convert intent into revenue.
- [Capabilities - Trust OS](https://delight.ai/trust-os): Trust OS: observability, oversight, and control for production AI agents—Openbook, Test Upgrade, Actionbook Editor, Thinking Messages, gradual rollout/A-B testing, and Zero-Touch Improvement.
- [Capabilities - For you conversations (FYC)](https://delight.ai/for-you-conversations-fyc): Personalized AI agent that uses customer memory to recommend products, drive revenue, and keep context across channels for retail, travel, software, and subscriptions.
- [Spark waitlist confirmation](https://delight.ai/spark-thank-you): Waitlist confirmation for Delight Spark with customer case-study thumbnails and links; team will confirm your spot via email.
- [Thank you page | Webinar registration](https://delight.ai/webinar-thank-you): Confirmation page for delight.ai webinar with confirmation message and linked customer case-study thumbnails.
- [Desk product page](https://delight.ai/desk): Desk: an AI-native helpdesk combining ticketing, routing, shared knowledge, and an integrated AI agent with migration, automation, and real-time reporting.
- [Industries](https://delight.ai/industries): Branded AI concierge platform (delight.ai) delivering memory-driven personalization, omnichannel voice, Trust OS governance, enterprise integrations, metrics, customer case studies, and FAQs.
- [Form](https://delight.ai/form): Branded AI concierge platform offering memory-driven personalization, omnichannel continuity, Trust OS oversight, enterprise reliability, and integrations for proactive customer engagement.
- [AI Readiness Assessment](https://delight.ai/tools/ai-readiness-assessment): Assessment form with a 10-question AI readiness survey, showing Question 1 (Team Alignment) with response options and progress prompts.
- [AI Readiness Assessment Results](https://delight.ai/ai-readiness-assessment-results): AI readiness gaps: alignment, cross-functional collaboration, structured knowledge, centralized data, clear use cases, SOPs, metrics, integrations, security, and CX prioritization.
- [AI Readiness](https://delight.ai/tools/ai-readiness-intro): AI readiness assessment: 10-question CX evaluation that returns a readiness score, actionable recommendations, and guidance on strategy, data, infrastructure, workflows, and governance.
- [Thank you - Event registration](https://delight.ai/registration-thank-you): Invitation confirmation and featured customer case studies with images and links.
- [delight.ai vs Decagon](https://delight.ai/compare/decagon-vs-delight): Side-by-side comparison of Delight.ai and Decagon emphasizing persistent Agent Memory, proactive outreach, governance, and enterprise readiness.
- [delight.ai vs Sierra](https://delight.ai/compare/sierra-vs-delight): Concise comparison of Delight.ai vs Sierra highlighting Delight.ai’s built-in AI governance, unified CX stack, faster deployment, and CX team ownership versus Sierra’s ticket-focused approach.
- [AI Customer service (CS)](https://delight.ai/ai-customer-service): AI customer service platform that automates ticket resolution, deflects volume, integrates with existing helpdesks, provides auditability, observability, and human-in-loop handoffs.
- [AI Customer Experience Platform](https://delight.ai/ai-customer-experience-platform): AI CX platform with persistent agent memory, omnichannel conversations, Trust OS, and unified AI+human support to boost retention and revenue.
- [On-demand video demo page](https://delight.ai/demo-request): Interactive demo and product overview with video chapters, feature cards, and links for delight.ai's conversational AI platform.
- [Retail AI agent brand CX](https://delight.ai/brand-cx-retail): AI concierge that builds brand-specific memory, proactive personalization, and controllable AI judgments to convert conversations into lifetime customers.
- [Travel AI agent brand CX](https://delight.ai/brand-cx-travel): AI concierge platform using memory and brand-encoded rules to deliver anticipatory, loyalty-driving guest experiences with measurable lifetime value.
- [delight.ai vs Fin](https://delight.ai/compare/fin-vs-delight): Delight.ai vs Fin: enterprise-grade persistent memory, governance, pricing, personalization, deployment differences, demo, FAQs, and customer logos.
- [Autonomous agent steward](https://delight.ai/autonomous-agent): Agent Steward: autonomous AI agent that coordinates multi-channel sub-agents to resolve complex customer issues end-to-end with governance, approvals, and auditability.
- [AI Readiness Assessment | Spark](https://delight.ai/ai-readiness-assessment-spark): Assessment page: Q1 asks if a cross-functional team evaluates AI, with a 1-5 rating and options (No, Yes shared, Yes dedicated).
- [delight.ai vs Ada](https://delight.ai/compare/ada-vs-delight): Comparison of Delight.ai vs Ada, highlighting Delight.ai’s complete platform, Agent Memory Platform (AMP), Trust OS governance, predictable enterprise pricing, native desk, and cross-channel persistent memory.
- [delight.ai vs Cresta](https://delight.ai/compare/cresta-vs-delight): Comparison of Delight.ai and Cresta: platform scope, memory, governance, omnichannel, pricing, and recommended use cases.
- [Spark exclusive offer](https://delight.ai/spark-exclusive): Book a demo with delight.ai to claim a free Proof of Value (up to $25k) using memoryCapture personalization, omnichannel continuity, and transparent enterprise AI controls.
- [AI Index](https://delight.ai/reports/ai-index): 2026 Delight AI Index: a survey-backed benchmark of US consumer AI trust, five pillars, industry insights, and practical frameworks for accountable AI customer experience design.
- [Spark 2026 Recordings](https://delight.ai/spark-2026-video): Delight Spark 2026 session video index with timestamps, image, and links to contact sales and learn about the autonomous-agent product.
- [Travel & Hospitality](https://delight.ai/industries/travel-hospitality): AI agents for travel and hospitality offering instant, multilingual, enterprise-safe support to resolve bookings, disruptions, and upsells at peak season, improving loyalty and revenue.
- [Travel & Hospitality - Alaska Air](https://delight.ai/travel-hospitality-alaska-air): AI-powered passenger support for Alaska Air: personalized, action-oriented Delight AI handling loyalty, rebooking, upgrades, disruptions, and HawaiianMiles conversion.
- [Travel & Hospitality - Southwest](https://delight.ai/travel-hospitality-southwest): Delight provides agentic AI to resolve Southwest passenger support across chat, voice, and app—automating refunds, rebooking, loyalty, and proactive assistance to eliminate hold times.
- [LTV landing page](https://delight.ai/form/lifetime-value): Delight turns live customer intent into lifetime value via an Agent Memory Platform, For You Conversations, omnichannel threads, and AI-driven, context-aware actions to boost retention and revenue.
- [Complex CS landing page](https://delight.ai/form/multi-party-cs): Delight coordinates AI agents and human operators to resolve complex, multi-party, policy-sensitive support cases and turn them into customer-retention outcomes.
- [The AI Permission Curve](https://delight.ai/tools/ai-permission-curve): The AI Permission Curve: stages from answering to autonomous action, consumer comfort metrics, trust design decisions, and a worksheet to map AI permission.
- [Avoca vs Delight](https://delight.ai/compare/avoca-vs-delight): Delight.ai vs Avoca: omnichannel post-booking orchestration, persistent case memory, multi-party coordination, proactive outreach, and ServiceTitan integration for full home-service lifecycle.
- [Field Services](https://delight.ai/industries/field-services): Delight's Field Services AI agent coordinates parts, OEMs, techs, and clients to close stalled jobs with 24/7 multichannel follow-up, logging actions and enforcing enterprise rules.
- [Logistics and supply chain](https://delight.ai/industries/logistics-and-supply-chain): End-to-end AI for freight exception management: instant tenders, check-calls, claims, audit trail, escalations, and TMS/communication integrations to protect margin.
- [Home services and warranty](https://delight.ai/industries/home-services-and-warranty): Delight AI: voice+SMS booking, contractor and parts coordination, warranty claims automation, omnichannel re-engagement, and enterprise integrations backed by Agent Steward.
- [Delight Security](https://delight.ai/security): Enterprise-grade security overview covering internal protections, data residency, advanced controls, compliance, and support resources.
- [Zendesk to Delight Desk migration](https://delight.ai/zendesk-migration-desk): One-click Zendesk-to-Desk migration preserving tickets, KB, macros, URLs, pre-trained AI agents, no seat fees, and unified human–AI workflows.
- [Zendesk migration wizard](https://delight.ai/zendesk-migration-wizard): Preview and migrate Zendesk: connect account, scan tickets, knowledge base, and AI Actionbooks, review findings, then prepare full migration to Delight.
- [RFP Template for Choosing an AI Customer Experience Platform](https://delight.ai/tools/ai-cx-platform-rfp-template): RFP template to evaluate and select AI customer experience platforms, with structured criteria, workflow tips, and vendor comparison guidance.
- [Agent steward - On-demand video demo page](https://delight.ai/steward-demo-request): Demo of Agent Steward: an autonomous agent coordinating customers, drivers, restaurants across channels with omnipresence, memory, trust, and demo links.
- [Careers](https://delight.ai/careers): Careers at Delight.ai: mission, values, benefits, global offices, hiring approach, and current job openings (none listed).
- [Paid LP - Zendesk to Delight Desk migration](https://delight.ai/zendesk-migration-desk-lp): One-click Zendesk-to-Delight Desk migration: preserve tickets, KB, macros, URLs and history; AI pre-trained day one, no seat fees, unified AI+human workspace.
- [Event gift 'thank you' confirmation](https://delight.ai/gift-thank-you): Confirmation message plus linked delight.ai customer case studies with images.
- [Candidate Experience](https://delight.ai/careers/candidate-experience): Overview of Sendbird's AI-first hiring process, evaluation criteria, AI use policy, interview stages, and accessibility accommodations.
- [delight.ai vs Netic](https://delight.ai/compare/netic-vs-delight): Comparison of Netic vs Delight.ai: Delight.ai books fast, confirms dispatch live, coordinates multi-party cases across voice/SMS/chat/email, and manages post-booking lifecycle with AMP and Trust OS.
- [Inside The Build](https://delight.ai/careers/inside-the-build): Inside Sendbird: how an AI-native culture, four guiding rules, tooling, and cross-functional examples enable teams to build, ship, and automate work quickly.
- [aIndustry Blueprint - Retail](https://delight.ai/industry-blueprint-retail): No content provided; document is empty.
- [Dynamic account page](https://delight.ai/dynamic-account-page): Delight AI handles end-to-end home repair calls: intake, booking, routing, rescheduling, parts tracking, and claims updates via voice+SMS integrated with dispatch and CRMs.
- [Analytics landing page](https://delight.ai/analytics): Analyze customer conversations to find buying signals, missed opportunities, hallucinations, and actions using dashboards, MCP, and Trust OS.
- [Retell AI vs. delight](https://delight.ai/retell-vs-delight): Compare Retell AI's voice-only developer platform with Delight.ai's omnichannel CX platform offering memory, governance, proactive outreach, and per-resolution pricing.
- [Zendesk demo video](https://delight.ai/zendesk-demo): One-click Zendesk migration demo with video chapters and links to contact sales and learn more.
- [Privacy Notice](https://delight.ai/privacy): Sendbird's Privacy Notice describing personal data collection, use, disclosure, rights, security, international transfers, retention, SDK data, and contact information.
- [Delight.ai vs Zendesk](https://delight.ai/compare/zendesk-vs-delight): Compare Delight.ai (AI-native, persistent memory, Trust OS, built-in helpdesk) vs Zendesk (AI add-on, ticketing) with migration resources and pricing differences.
- [Zendesk pricing:  what you'd actually pay](https://delight.ai/tools/zendesk-pricing-calculator): Compare Zendesk vs Delight pricing using agent seats and monthly ticket volume to estimate annual costs and potential savings.
- [Compare](https://delight.ai/compare): delight.ai: an Agent-as-a-Service AI concierge delivering personalized, omnichannel autonomous resolution with memory, Trust OS oversight, and enterprise integrations.
- [Reports](https://delight.ai/reports): delight.ai: an omnipresent AI concierge platform for memory-driven, autonomous customer resolution with Trust OS, industry tuning, and enterprise integrations.
- [Tools](https://delight.ai/tools): Agent-as-a-Service: omnichannel AI concierge delivering personalized memory-driven conversations, autonomous resolution, and Trust OS observability for enterprise customer experiences.
- [Zendesk alternative LP - New page builder test](https://delight.ai/zendesk-alternative-lp-new-page-builder-test): AI-native Delight.ai vs Zendesk: one-click migration, agentic AI, persistent customer memory, built-in governance, predictable pricing, and omnichannel support.
- [Zendesk alternative LP - New page builder test - video block fix](https://delight.ai/zendesk-alternative-lp-new-page-builder-test-video-block-fix): Compare Delight.ai vs Zendesk: AI-native helpdesk, migration, pricing, governance, features, and migration resources.
- [ROI Calculator v2](https://delight.ai/tools/roi-calculator-v2): Interactive ROI calculator wizard for Delight.ai agents: choose your industry, progress through steps, and estimate AI agent ROI.
- [Home redesign](https://delight.ai/home-redesign): AI agent that grows and protects revenue across the customer lifecycle using omnichannel conversations, memory-driven personalization, automated actions, and enterprise-grade integrations and governance.
- [AI Sales Agent](https://delight.ai/ai-sales-agent): Overview of Delight.ai's AI sales agent: features, workflows, customer results, and pricing/FAQ.
- [Agentic Commerce](https://delight.ai/agentic-commerce): Agentic commerce: AI agents guide shoppers from first query to completed purchase with memory, business rules (Actionbooks), and multichannel continuity to increase conversions.
- [Delight Security Test](https://delight.ai/security-test): Delight Security: enterprise-grade internal protections, reliability, data residency, advanced controls, compliance, and security resources for customers.
- [AI Booking Agent](https://delight.ai/ai-booking-agent): AI booking agent that answers calls 24/7, books appointments into your schedule, sends confirmations, and hands off full context to recover missed-call revenue.
- [AI CX agent](https://delight.ai/ai-cx-agent): Delight.ai's AI CX agent: end-to-end customer service that resolves requests, completes purchases, spans channels, enforces governance, integrates with tools, and drives revenue.
- [TEMP delete — FYC JA block source](https://delight.ai/temp-delete-fyc-ja-block-source): Personalized AI conversations that recommend products, drive revenue, and keep customer memory across channels for retail, travel, technology, and memberships.
- [Home Service Demo Request](https://delight.ai/homeservice-demo-request): Delight automates home service bookings and multi-party coordination with voice+SMS, real-time verification, automated rescheduling, and an AI Agent Steward that confirms technicians and updates.
- [Iris voice demo — test](https://delight.ai/iris-voice-demo-test): Missing component "irisDemo" noted; document or implement the irisDemo component for the project.
- [Frames to try · Delight Eyes](https://delight.ai/frames): Three eyeglass frames from a Delight.ai demo with images, prices, colors, brands, and voice prompts to pick a favorite.
- [Entry 107962](https://delight.ai/entry-107962): Personalized AI concierge platform for customer engagement, restock alerts, and conversational commerce.
- [AI Voice Agent](https://delight.ai/ai-voice-agent): AI voice agent that answers calls, books orders, follows up, and integrates with contact centers to recover missed revenue across industries and 29+ languages.

## Seasons & Events

- [Seasons & Events index](https://delight.ai/season-events/llms.txt): full list of 14 pages

## Resources

- [Resources index](https://delight.ai/resources/llms.txt): full list of 26 pages

## Product Updates

- [Product Updates index](https://delight.ai/product-updates/llms.txt): full list of 71 pages

## Blog

- [Expert guides on improving CX with AI agents](https://delight.ai/blog): Curated guides, case studies, and resources on using AI agents to improve customer experience, voice handoff, analytics, and industry-specific CX solutions.

## Blog Posts

- [Blog Posts index](https://delight.ai/blog-posts/llms.txt): full list of 125 pages

## Customers Index

- [Our customers](https://delight.ai/customers): Customer case studies and a featured BJ’s story with links to detailed success stories and a CTA to contact sales.

## Customers

- [Norse Atlantic Airways & delight.ai: Architecting the AI workforce no airline has ever seen](https://delight.ai/customers/norse-atlantic-airways): Norse Atlantic Airways and delight.ai built Freya and an AI Agent Manager role to transform support into AI operations, increasing containment and enabling revenue-aware customer experiences.
- [What powers Australia’s #1 marketplace: The hipages story of keeping tradies moving](https://delight.ai/customers/hipages): Case study: hipages unified marketplace communications and support with Sendbird Chat, delight.ai, and Salesforce Connector to speed service and streamline tradie workflows.
- [Lotte Homeshopping partners with Anthropic and delight.ai to scale retail](https://delight.ai/customers/lotte-homeshopping): Case study: Lotte Homeshopping uses delight.ai and Anthropic Claude 3.5 Sonnet to automate QA, reduce manual inquiries, accelerate fashion launches, and scale enterprise-grade AI.
- [gther transforms event registration with delight.ai](https://delight.ai/customers/gther): gther integrated delight.ai’s GeniePT into its Sendbird-powered event platform to automate registration chats, boost conversions, and surface analytics for event managers.
- [AllAthlete democratizes athletic recruiting with delight.ai](https://delight.ai/customers/allathlete): AllAthlete used delight.ai to build reliable AI recruitment chatbots, improving communication, engagement, moderation, and replacing a failing GetStream chat.
- [How Hanssem—South Korea's furniture icon—leapfrogged into the always-on customer experience era](https://delight.ai/customers/hanssem): Hanssem partnered with delight.ai to deploy an always-on AI agent, doubling resolution rates, reducing human transfers, and achieving 90%+ accuracy through iterative Trust OS governance.
- [Mixpanel x delight.ai: When support knows who you are](https://delight.ai/customers/mixpanel): Mixpanel deployed delight.ai to authenticate users, fetch account context, and personalize support—speeding resolution, driving feature adoption, and turning support into growth.
- [How Dr. Cool Services uses voice AI to answer every call when Vegas hits 115°F](https://delight.ai/customers/dr-cool-services): Case study: Dr. Cool Services uses bilingual voice AI to answer every call, book appointments end-to-end, and scale during Las Vegas heatwaves.
- [How BJ’s is improving members’ digital experience with help from Bev](https://delight.ai/customers/bjs): BJ’s deployed Bev, an AI concierge by delight.ai to unify personalized product discovery, coupon intelligence, membership guidance, and support across the digital member journey.

## Product Release

- [Product Release index](https://delight.ai/product-release/llms.txt): full list of 1 pages

## Glossary

- [AI Learning Center](https://delight.ai/glossary): Catalog of AI topics, technologies, concepts, interactions, and glossaries with links to detailed articles.

## Glossary Posts

- [Glossary Posts index](https://delight.ai/glossary-posts/llms.txt): full list of 46 pages