gladly.ai

# Gladly
Gladly is customer experience AI designed to deliver efficiency today and lasting customer value over time—through engagement, not deflection.

## **Gladly Customer Experience AI**
- [Customer experience AI for brands who do AI right](https://www.gladly.ai/why-gladly/): The only customer experience AI purpose-built to engage, not deflect. When you deploy AI that your customers actually enjoy using, efficiency follows. Gladly tailors experiences to each customer to replace friction with delight. 
- [The only AI that drives long-term devotion](https://www.gladly.ai/product/): From automated conversations to supporting your team members, Gladly powers experiences that engage customers in ways that deliver the outcomes that drive customer devotion. 
- [Become a Gladly partner](https://www.gladly.ai/partner/): Partner with Gladly to help brands deliver customer experience AI that drives efficiency and lasting customer value.
- [AI built for devotion, not deflection](https://www.gladly.ai/ai-customer-service-agent/) Gladly customer experience AI is the only solution designed to build customer devotion—transforming how brand from being an option to the only option— driving real business impact without trade-offs in operational efficiency.
- [Insights & resources for brand to drive customer devotion](https://www.gladly.ai/customer-service-reports-guides/): Learn how to deliver exceptional customer experiences that scale—without sacrificing quality or care. 
- [See Gladly CX AI in action](https://www.gladly.ai/get-started/): See how Gladly customer experience AI delivers fast resolutions and meaningful customer engagement.
- [Experience the power of CX built for your customers](https://www.gladly.ai/gladly-demo/): Are you a business leader who wants to get AI right? Discover how Gladly helps businesses scale customer experience without tradeoffs—combining speed, rich context, and genuine human connection to deliver lasting business impact. 
- [Customer success stories](https://www.gladly.ai/customers/): Read the inspiring stories of Gladly customers -- amazing companies leading the charge in delivering better experiences and better business outcomes. 
- [Gladly blog](https://www.gladly.ai/blog/): Perspectives and best practices for brands using CX as a driver of loyalty and revenue. 
- [Gladly events and webinars](https://www.gladly.ai/events-and-webinars/): Join Gladly events to learn how the best brands are rethinking customer experience AI.  
- [Gladly is the only customer experience AI designed around people, not cases.](https://www.gladly.ai/about-us/): Gladly is customer experience AI that truly puts the customer at the center. By resolving needs with complete context, Gladly helps brands deliver more efficient experiences that turn support into lasting customer value. 
- [Gladly Connect Live — the CX AI event for leaders](https://www.gladly.ai/gladly-connect-live/): Gladly Connect Live is the flagship event for CX industry leaders looking to get AI right. Explore AI innovation, strategies, insights, and stories shaping the future of customer experience AI. 
- [Contact Sales](https://www.gladly.ai/contact/): We're happy to answer your questions about the Gladly platform. Please complete the form and we'll be in touch as soon as possible. 
- [Build the future of customer experience AI with us](https://www.gladly.ai/careers/): We’re building customer experience AI that delivers efficiency and genuine human connection. Come help us shape the future of CX. 

## **Customer stories**
-[KÜHL blends human touch with AI to drive sales excellence](https://www.gladly.ai/customers/kuhl/): How an outdoor apparel brand scaled customer experience and efficiency together with the Gladly platform.
-[Breeze Airways transforms guest care with digital-first strategy](https://www.gladly.ai/customers/breeze-airways/): How an innovative airline achieved 40% customer growth and flat guest interactions with CX AI.
-[Rothy’s creates blueprint for scalable CX with Gladly](https://www.gladly.ai/customers/rothys/): How a sustainable fashion brand scaled support volume while turning customer conversations into new revenue with customer experience AI.

## **Content**
- [The power of And — Gladly's vision for the future of customer experience](https://www.gladly.ai/blog/the-power-of-and/):  The Gladly philosophy of delivering efficiency and personalization without trade-offs. True customer experience AI delivers operational efficiency and enterprise value. By resolving needs quickly while building trust and loyalty, brands reduce costs today and create the long-term customer devotion that drives sustainable growth.
- [Stop replacing agents — start empowering them](https://www.gladly.ai/blog/ai-customer-service-agent-empowerment-not-replacement/):  The best AI doesn’t replace people—it works with them. By handling routine needs and handing off context seamlessly, AI empowers teams to focus on complex, high-value moments that build trust, loyalty, and lasting customer value.
- [The principles behind Gladly](https://www.gladly.ai/blog/5-principles-customer-ai/): Gladly guiding principles for customer experience AI that delivers efficiency and lasting value. Prioritizing engagement, customer context, and human judgment—so every conversation drives resolution and long-term devotion.
- [The retail playbook—16 trends shaping the future of CX](https://www.gladly.ai/blog/ai-in-retail-industry/): Applications of AI to enhance CX in retail environments and customer feedback on onboarding and implementation experiences.
- [The next version of Gladly AI, powerful AI capabilities that take customer experience AI even further](https://www.gladly.ai/blog/the-customer-ai-agent/): Gladly delivers AI-powered customer experience channels and capabilities purpose-built for engagement—creating experiences that drive lasting business value.
- [How to train your AI in minutes — not months](https://www.gladly.ai/blog/how-to-train-your-ai/): Explains how Gladly uses Guides to train AI, enabling CX teams to train and optimize AI in minutes using natural language—without IT support or coding.
- [What is Conversational AI? Your guide to smart customer communication](https://www.gladly.ai/blog/what-is-customer-service-conversational-ai/): Explains how conversational AI leverages NLP, dialog management, and LLMs to power human-like, scalable interactions—and how, when paired with contextual and agentic AI, it delivers highly efficient, personalized CX that builds customer devotion and drives bottom-line results.
- [What is contextual AI? Your go-to guide](https://www.gladly.ai/blog/what-is-contextual-ai-your-2025-guide/): Explains how contextual AI combines customer history and real-time awareness to deliver personalized, proactive, and efficient support—and why comprehensive context is a key part of the Gladly approach to CX AI.
- [Agentic AI 101](https://www.gladly.ai/blog/agentic-ai-101/): Breaks down how agentic AI moves beyond conversation to autonomous action—executing multi-step tasks, integrating with systems, and anticipating needs—so customers get the right outcome every time.
- [Key signs your customer service is ready for AI](https://www.gladly.ai/blog/key-signs-your-customer-service-is-ready-for-ai/): Eight practical indicators (like procedure standardization, structured data, high-ticket volume) that show when an organization can effectively deploy AI in customer service.
- [How to prioritize customer requests](https://www.gladly.ai/blog/how-to-prioritize-customer-requests/): A creative how-to on crafting personable, brand-aligned greetings—perfect for setting a warm tone and elevating customer experiences from the first hello.
- [How to listen to customers effectively](https://www.gladly.ai/blog/how-to-listen-to-customers-effectively/): A practical guide featuring both verbal and nonverbal active listening techniques to deepen agent–customer connection and build trust through empathy and attention.