hgs.com

# HGS

> HGS is a user-centric technology services company. We combine Realized AI methodology with human expertise to deliver Intelligent Experiences across Intelligent Interactions, Intelligent Platforms, and Intelligent Operations. Engagements are outcome-based with measurable value in 90 days. HGS is part of the Hinduja Group, headquartered in Bengaluru, with delivery centers across the Americas, EMEA, and Asia-Pacific.

## What we do

### How we work
- [Realized AI](https://hgs.com/realized-ai/): HGS's methodology for applying AI with intent, precision, and empathy. Deployed inside live enterprise workflows with measurable outcomes in 90 days, not pilots.

### Capabilities
- [AI & Agentic AI](https://hgs.com/ai/): Applied AI, agentic AI, and generative AI services for customer experience and enterprise operations.
- [Brand Experience](https://hgs.com/brand-experience/): End-to-end brand experience design, content, and delivery.
- [DX Engineering](https://hgs.com/digital-experience-engineering/): Web, mobile, and digital experience engineering.
- [Automation](https://hgs.com/automation/): Intelligent automation across customer-facing and back-office workflows.
- [Data and Analytics](https://hgs.com/data-and-analytics/): Data modernization, AI-ready platforms, decision intelligence.
- [Cloud](https://hgs.com/cloud/): Cloud strategy, migration, security, and managed cloud services.
- [Cybersecurity](https://hgs.com/cybersecurity/): Cybersecurity offerings including secure AI services, security testing, and cloud security.
- [Staffing & GCC](https://hgs.com/staffing-gcc/): Specialists on demand and Global Capability Center setup and operations.

### Services
- [Customer Service](https://hgs.com/customer-service/): Multichannel customer service with AI agents, automation, and Agent X. CX management, cloud contact centers, autonomous and agentic CX, interaction intelligence, and CX consulting.
- [Digital Marketing](https://hgs.com/marketing/): Marketing analytics, e-commerce, social engagement, and conversational commerce.
- [Trade Promotions](https://hgs.com/trade-promotions/): Trade promotion management and optimization for CPG.
- [Planning (xP&A)](https://hgs.com/planning-consolidation/): Extended planning and analysis services that connect finance to operations across the enterprise.
- [Finance & Accounting](https://hgs.com/finance-and-accounting/): F&A outsourcing and digital finance services.
- [HR & Payroll](https://hgs.com/hr-payroll/): HR outsourcing and payroll services.

### Intelligent Experiences (the three pillars)
- [Intelligent Interactions](https://hgs.com/intelligent-interactions/): AI-powered customer and employee interactions across chat, social, voice, web, and mobile. Engage customers on every channel.
- [Intelligent Platforms](https://hgs.com/intelligent-platforms/): Applications, integration, data, and planning platforms. Build data-driven tech infrastructure across the enterprise.
- [Intelligent Operations](https://hgs.com/intelligent-operations/): AI-augmented business processes across talent, marketing, process, and technology operations. Run enterprise services efficiently with human-in-the-loop discipline.

## What we think

- [Case studies](https://hgs.com/case-studies/): Outcome-anchored client stories across industries and capabilities.
- [Blog](https://hgs.com/blog/): Thought leadership on Realized AI, agentic AI, human-in-the-loop workflows, Intelligent Experiences, and applied AI in enterprise.

## Who we are

### Company
- [About us](https://hgs.com/about-us/): The user-centric technology services company. Overview and Hinduja Group context.
- [Leadership](https://hgs.com/about-us/leadership/): Executive team.
- [Locations](https://hgs.com/about-us/locations/): Delivery centers across the Americas, EMEA, and Asia-Pacific.
- [Certifications](https://hgs.com/about-us/industry-certifications/): Industry certifications and compliance posture.

### Technology partners
- [Technology partners hub](https://hgs.com/technology-partners/): HGS partner ecosystem across cloud, AI, security, data, and customer experience.
- [Microsoft partnership](https://hgs.com/technology-partners/microsoft/): Microsoft AI, Azure, and Dynamics implementation.
- [Microsoft Fabric](https://hgs.com/technology-partners/microsoft/microsoft-fabric/): Microsoft Fabric data platform implementation and managed services.
- [SAP partnership](https://hgs.com/technology-partners/sap/): SAP implementation including planning, analytics, and ERP modernization.
- [Databricks partnership](https://hgs.com/technology-partners/databricks/): Databricks data and AI platform implementation.
- [Optimizely partnership](https://hgs.com/technology-partners/optimizely/): Optimizely digital experience platform implementation.

### Events, investors, and ESG
- [Events](https://hgs.com/events/): Roadshows, summits, and industry events.
- [Investors](https://hgs.com/investors/): Investor relations and financial reporting.
- [ESG](https://hgs.com/environmental-social-governance/): Environmental, Social, and Governance approach.

### Industries
- [Industry verticals](https://hgs.com/industry-verticals/): HGS expertise across banking and finance, healthcare, retail and e-commerce, public sector and utilities (UK), CPG, and telecom, media, and technology.

## Media Center

- [In the News](https://hgs.com/in-the-news/): External press coverage of HGS.
- [Press Releases](https://hgs.com/press-releases/): HGS press releases.
- [Awards](https://hgs.com/awards/): Recognition and awards.
- [Analyst Recognition](https://hgs.com/analyst-recognition/): Analyst reports and inclusion.

## Contact

- [Contact us](https://hgs.com/contact-us/): Connect with HGS to discuss a 90-day proof of value engagement.