hiverhq.com

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# Hiver

## Sitemaps
[XML Sitemap](https://hiverhq.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [What Is Generative AI and How It Improves Customer Service](https://hiverhq.com/blog/generative-ai-for-customer-service): So in this guide, I’ll break down what generative AI actually is, and how to use it in a way that genuinely improves your support operations.
- [CX Spotlight: Kel Kurekgi on Mentorship, Clear Expectations, and the CD Player Complaint That Escalated to a Spain Trip](https://hiverhq.com/blog/cx-spotlight-kel-kurekgi): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Dynamics 365 vs Salesforce (2026): Features, Pricing, Pros & Cons](https://hiverhq.com/blog/dynamics-365-vs-salesforce): Dynamics 365 and Salesforce are often on the same shortlist, but they are not identical tools. 
- [ServiceNow Review 2026: The Good, the Bad, and the Costly](https://hiverhq.com/blog/servicenow-review): ServiceNow remains one of the most recognized names in IT service management. It helps large IT teams run complex workflows across incident management, change processes, asset tracking, and more. 
- [Elie Ashery on AI Agents, Humor in Support, and Listening to Understand](https://hiverhq.com/blog/cx-spotlight-elie-ashery): Elie Ashery has spent over 20 years turning ideas into businesses that grow with purpose. As a founder, CEO, advisor, and coach, he has helped teams move through uncertainty, find clarity in their direction, and build products that customers rely on.
- [Contextual Support: What It Is and Why It Matters in Customer Service](https://hiverhq.com/blog/contextual-support): That’s contextual support stepping in at the right time.
- [Zendesk vs Jira: Which Platform Should You Choose in 2025?](https://hiverhq.com/blog/zendesk-vs-jira): Zendesk and Jira are both widely used, but they solve different problems. Zendesk is built for customer support teams that need a multichannel helpdesk with AI and automation. 
- [Zendesk vs ServiceNow (2025): Features, Pricing, Pros and Cons](https://hiverhq.com/blog/zendesk-vs-servicenow): Choosing between Zendesk and ServiceNow can feel confusing because both tools promise better support workflows, automation, and efficiency. But they are built for very different types of teams.
- [Banking Chatbot: Benefits, Use Cases, and Examples (2025 Guide)](https://hiverhq.com/blog/banking-chatbot): That’s why banks are turning to intelligent virtual assistants, such as AI-powered banking chatbots that combine conversational intelligence with secure automation.
- [Live Chat Agent: Complete Guide to Roles, Skills, Hiring & Best Practices (2025)](https://hiverhq.com/blog/live-chat-agent): When customers reach out to you on chat, they expect an instant reply. They don’t want to wait in a queue or repeat information across channels. That’s where live chat agents make the biggest difference. They manage multiple conversations simultaneously and resolve issues quickly. They also guide customers to complete purchases, upgrade plans, or choose the right product tier with confidence. As more customers rely on chat for quick help, having skilled agents isn’t just a nice-to-have. It’s what keeps conversations human, responsive, and conversion-friendly.
- [ServiceNow Pricing 2025: License Types, Hidden Fees & What You Actually Pay](https://hiverhq.com/blog/servicenow-pricing): Many teams searching for ServiceNow pricing quickly notice how difficult it is to get a clear number. 
- [AI Agent Guide: Definition, Use Cases, and Real-World Value](https://hiverhq.com/blog/what-is-ai-agent): When I started researching AI agents, I knew the usual talking points: they automate busywork, reduce load, and save time. But I wanted to understand how they actually think and work. So I sat down with Suraj Sharma from Hiver’s AI team, and one thing he said reframed the entire idea for me, “AI agents don’t just reply; they do the work.” 
- [Inside Jeremy Hyde’s CX Playbook: Cutting Through Chaos and a Donkey to Remember](https://hiverhq.com/blog/cx-spotlight-jeremy-hyde): Jeremy Hyde has built his career on one belief: clarity changes everything. With nearly two decades in customer service, he has guided teams through operational disruptions, rapid growth, and new product launches. He focuses on building simple, reliable processes that keep everyone communicating and moving in the same direction. 
- [Drift vs Intercom: Ultimate Comparison for Customer Support Teams](https://hiverhq.com/blog/drift-vs-intercom): Support teams today switch conversations across chat, email, product, WhatsApp, and social. If you choose a tool that is not built for the right use case, you either overpay or end up fighting the product.
- [Gorgias Review 2025: Detailed Look at Pricing & Features](https://hiverhq.com/blog/gorgias-review): Gorgias has built a strong reputation among ecommerce brands because of its direct integrations with platforms like Shopify and BigCommerce. It centralizes customer conversations and order data in one place, which helps support teams work faster.
- [Jira Pricing 2025: Plans, Costs, Hidden Fees, and What You Actually Pay](https://hiverhq.com/blog/jira-pricing): When you look at the Jira pricing page, it looks budget-friendly. The Free and Standard plans are less pricy, and many teams assume they can scale without spending much more. 
- [Zendesk Pricing 2025: Plans, Add-Ons, and What You Actually Pay](https://hiverhq.com/blog/zendesk-pricing): Zendesk often looks like a great deal at first glance. You see the $19 plan and think, affordable, right? 
- [CX Spotlight: Andrew Rios on the Wildest Support Case He’s Handled—and the Rule That Saved His Team](https://hiverhq.com/blog/cx-spotlight-andrew-rios): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Zoho Desk Review (2025): Features, Pricing, Pros & Cons](https://hiverhq.com/blog/zoho-desk-review): When you think of helpdesk software, Zoho Desk often comes up as a reliable, feature-rich option. The platform promises to centralize customer communication, automate workflows, and give support leaders the necessary visibility.
- [Nextiva Review: An Honest Breakdown](https://hiverhq.com/blog/nextiva-review): Behind every communication platform’s promise lies one big question: Does it actually perform well for teams?
- [What Is Live Chat? Your Complete Guide for 2025](https://hiverhq.com/blog/what-is-live-chat): Live chat used to be a “nice to have.”
- [Vision Helpdesk Review: Is It Worth It in 2025?](https://hiverhq.com/blog/vision-helpdesk-review): Vision Helpdesk tackles this problem by bringing every channel into one system. It’s designed to streamline ticketing, automate workflows, and help teams manage multiple brands or departments from a single console.
- [Jira Review 2025: Is Atlassian’s Project Management Platform Worth It for Modern Teams?](https://hiverhq.com/blog/jira-review): Jira Service Management (JSM) was built for teams that thrive on structure. It brings order to IT requests, incident escalations, and internal collaboration by linking everything through Jira Software and Confluence.
- [LiveChat Review: Key Insights on Features, Pricing, and Performance](https://hiverhq.com/blog/livechat-review): LiveChat remains one of the most popular customer communication tools for teams focused on real-time engagement. It offers a professional, easy-to-use interface that helps businesses connect instantly with visitors and close more sales.
- [Intercom Review 2025: Features, Pricing, and User Experience Analysis](https://hiverhq.com/blog/intercom-review): Intercom has earned its place among leading customer service tools by combining automation with a human touch. Its AI assistant, Fin, helps teams clear repetitive queries, manage chat volumes efficiently, and maintain high customer satisfaction. 
- [HappyFox Review 2025: Features, Pricing & Honest Breakdown](https://hiverhq.com/blog/happyfox-review): Customer service teams don’t have time to wrestle with complex software. They need a help desk that’s quick to launch, reliable under pressure, and easy for agents to use. That’s where HappyFox comes in.
- [What are Customer Service SLAs?](https://hiverhq.com/blog/customer-service-slas): Customer service SLAs are built to prevent exactly this. They bring structure, urgency, and accountability to support processes.
- [Kacy Schwartz on AI, Accountability, and the Strangest Payment Plan She’s Ever Seen](https://hiverhq.com/blog/cx-spotlight-kacy-schwartz): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [How to Use Conversational AI for Customer Service?](https://hiverhq.com/blog/conversational-ai-in-customer-service): That’s because the latter is an example of conversational AI in action. 
- [LiveAgent Review: Is It Worth It in 2025?](https://hiverhq.com/blog/liveagent-review): Support teams today switch between customer conversations across email, chat, WhatsApp, and social media. Managing all those tools separately slows response times and creates silos.
- [Ecommerce Chatbots: Top 9 Tools and Use Cases (2025)](https://hiverhq.com/blog/ecommerce-chatbot): In this guide, we’ll break down what ecommerce chatbots are, why they matter, and which tools deliver the best results in 2025.
- [Customer Engagement in 2025: Definition, Benefits, Metrics, and Strategies](https://hiverhq.com/blog/customer-engagement-2): A strong customer engagement strategy helps you create those moments.
- [10 Reasons to Add Live Chat Support to Your Business (2025 Guide)](https://hiverhq.com/blog/benefits-of-live-chat): In this guide, we’ll explore the biggest benefits of live chat in 2025 and why it’s become essential for modern customer support.
- [How to Use Customer Support Benchmarks to Deliver Better Support](https://hiverhq.com/blog/customer-service-bechmarks): How do you really measure the quality of your customer service?
- [What Is an AI Ticketing System? Complete 2025 Guide for Support Teams ](https://hiverhq.com/blog/ai-ticketing-system): And working at Hiver, where we help support teams serve customers better every day, I’ve seen exactly why: AI ticketing systems. Behind every “instant reply” or personalized solution you receive today, there’s an intelligent system analyzing, routing, and even predicting customer needs. These systems make support smarter, more consistent, and, when done right, more human.
- [Finance Automation: What It Is and How It Works](https://hiverhq.com/blog/finance-automation): That’s where finance automation comes. By automating routine workflows, it helps teams move faster, reduce human error, and focus on higher-value work like forecasting and financial planning. 
- [Good Customer Service: Examples, Tips & How to Do It Right](https://hiverhq.com/blog/good-customer-service): In fact, 1 in 4 customers will pay up to 10% more for good customer service, regardless of industry.
- [9 Strategies to Improve Customer Experience in Healthcare](https://hiverhq.com/blog/customer-experience-in-healthcare): In this article, we’ll break down what customer experience in healthcare really means and share nine practical strategies to:
- [AI Self-Service Explained: Benefits, How It Works, and Examples](https://hiverhq.com/blog/ai-self-service): In this guide, you’ll learn what AI self-service really means, how it works, and how your team can use it to deliver faster customer support.
- [The Role of AI Chatbots in Logistics and Supply Chain in 2025](https://hiverhq.com/blog/ai-chatbots-in-logistics): AI chatbots in logistics mark one of the most significant operational shifts in recent years. They’re helping companies manage complex supply chains with greater precision, speed up deliveries, and maintain continuous communication with customers.
- [The future of customer service is here — Meet Hiver AI](https://hiverhq.com/blog/meet-hiver-ai): Hiver AI was built with one belief: Great support shouldn’t require more tools, more tabs, or more training.
- [What Is Customer Experience? A Complete Guide](https://hiverhq.com/blog/what-is-customer-experience): "Hey, how do I change my delivery address?"
- [SolarWinds Competitors & Alternatives (2025 Guide to Top Monitoring Tools)](https://hiverhq.com/blog/solarwinds-competitors): If you’re spending more time managing the tool than your systems, it might be time to switch. Here’s a look at the top SolarWinds competitors in 2025, which offer faster setup, transparent pricing, and simpler monitoring.
- [The State of Customer Experience in the Logistics Industry [2025]](https://hiverhq.com/blog/customer-experience-logistics): For decades, the logistics industry excellence has been defined by the seven Rs - getting the right product to the right recipient, at the right time, in the right quantity, at the right level of quality, with the right information, and at the right price.
- [Healthcare Workflow Automation: A Simple Guide for 2025](https://hiverhq.com/blog/healthcare-workflow-automation): That’s why healthcare workflow automation, backed by AI, integrations, and intelligent triggers, is quickly becoming non-negotiable. In this blog, we’ll break down how it works, where real healthcare systems are already using it, and how you can start automating one workflow at a time without disrupting existing systems.
- [AI in Healthcare: Real Use Cases, Benefits, and Examples in 2025](https://hiverhq.com/blog/ai-in-healthcare): At its core, AI healthcare is just software that learns from clinical data and patient interactions, then uses that intelligence to suggest actions, automate tasks, or even run entire workflows on its own. 
- [Top 12 Vision Helpdesk Alternatives & Competitors in 2025](https://hiverhq.com/blog/vision-helpdesk-alternatives): That’s why many teams are switching to better Vision Helpdesk alternatives in 2025. Here, I’ve compiled a list of the top Vision Helpdesk alternatives and competitors you can compare to find the right fit.
- [What Is Customer Service (2025): How It Works and Why It’s Essential](https://hiverhq.com/blog/what-is-customer-service): Everyone expects a great customer service experience, but few can say what that really means. It has become so fundamental that businesses often take it for granted, until something goes wrong.
- [Why IT Support Is Crucial for Logistics and How to Get It Right](https://hiverhq.com/blog/it-support-for-logistics): Barcode scanners not working, delivery apps crashing, system access problems at warehouses - internal tech glitches like these are common in logistics. Even a brief delay in resolving these issues can hold up shipments and cause a backlog. Reliable IT support for logistics teams is essential to keep operations running without interruption.
- [10+ Free Chatbot Templates to Improve Customer Support (By Industry)](https://hiverhq.com/blog/chatbot-templates): In this post, we’ll walk through some tried-and-tested chatbot templates our own support team at Hiver uses, and ones you can start using too.
- [Top 10 IT Ticketing Systems in 2025 (Free+Paid)](https://hiverhq.com/blog/it-ticketing-system): That’s where an IT ticketing system helps. It turns all those casual messages and hallway requests into trackable tickets with clear ownership. Everyone knows what’s being worked on, and nothing gets missed, even when someone’s away.
- [NLP Chatbot: What It Is and How It Works](https://hiverhq.com/blog/nlp-chatbot): And you’ve probably also noticed how some feel clunky and scripted, while others seem to understand what you mean and reply naturally. Those smarter, more human-like conversations come from NLP chatbots.
- [12 Best Issuetrak Alternatives & Competitors in 2025](https://hiverhq.com/blog/issuetrak-alternatives): Here are 12 Issuetrak alternatives that meet those needs in 2025.
- [Who’s Got This If You’re Out? – Miles Goldstein on Building Bulletproof Support](https://hiverhq.com/blog/cx-spotlight-miles-goldstein): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Tidio Review: Is This Live Chat Platform Right for Your Business?](https://hiverhq.com/blog/tidio-reviews): If you’ve been researching live chat tools, you’ve probably come across Tidio. It’s one of the most talked-about platforms for small businesses that want to chat with customers in real time and automate simple queries.
- [Zendesk Reviews: What Users Like (and Don’t) About It](https://hiverhq.com/blog/zendesk-reviews): Zendesk is one of the most popular names in customer support software. Teams appreciate its ticketing system, automations, and wide channel coverage.
- [How to Create a Chatbot (Step-by-Step Guide)](https://hiverhq.com/blog/how-to-create-a-chatbot): So now that we’ve cleared that up, let’s explore how to create a chatbot for your support team. 
- [Managed Helpdesk: What It Includes, How Much It Costs, and the Best Alternatives](https://hiverhq.com/blog/managed-helpdesk): That’s why fast, dependable support has become non-negotiable. But with rising ticket volumes and 24/7 expectations, many support teams struggle to keep up. This is where a managed helpdesk can make a difference.
- [Top 15 TeamSupport Alternatives & Competitors for 2025](https://hiverhq.com/blog/teamsupport-alternatives): That’s why more CX leaders in 2025 are switching to modern AI-driven helpdesks. The best alternatives cut resolution times, offer reporting you can actually act on, and give teams features that are actually useful.  I’ve broken down the best 15 TeamSupport alternatives so you can find the right fit without spending weeks comparing tabs.
- [25 Customer Service KPIs to Track in 2025](https://hiverhq.com/blog/customer-service-kpis): That’s why Customer Service KPIs matter. They don’t just measure how fast or efficient your team is, they show you whether your service creates real outcomes like - stronger customer loyalty, higher retention, and ultimately more revenue for the business.
- [What Is an AI Copilot? Definition, Examples, and Benefits](https://hiverhq.com/blog/what-is-ai-copilot): AI copilots are built into the tools you already use (email, CRM, documents, or support platforms) and are changing how we work. They handle routine tasks, suggest next steps when you’re stuck, and help teams make faster, smarter decisions.
- [Service Desk Chatbots in 2025: What They Can (Actually) Do](https://hiverhq.com/blog/service-desk-chatbots): Modern service desk chatbots are no longer glorified FAQ bots. Powered by AI, they can resolve issues end-to-end, intelligently route tickets, suggest next steps, and even revive stalled conversations. 
- [CX Spotlight: Stephanie Lundberg on Role-Playing as Wonder Woman, and Why AI Should Never Be the Star](https://hiverhq.com/blog/cx-spotlight-stephanie-lundberg): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [10 Best Pylon Alternatives & Competitors in 2025](https://hiverhq.com/blog/pylon-alternatives): That’s why many support teams start looking at other options. In this blog, we cover 10 Pylon alternatives worth considering in 2025.
- [Helpwise Alternatives: Top 10 Tools in 2025 Compared](https://hiverhq.com/blog/helpwise-alternatives): Looking for a Helpwise alternative? You’ve come to the right place. 
- [Customer Success: A Complete Guide for Teams and Leaders](https://hiverhq.com/blog/what-is-customer-success): This is where customer success comes in. 
- [When a Customer Shows Up With Orchids and Donuts: CX Lessons from Jeremy Watkin](https://hiverhq.com/blog/cx-spotlight-jeremy-watkin): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Top 23 Digital Customer Service Solutions for Support Teams](https://hiverhq.com/blog/digital-customer-service-platforms): That’s where digital customer service platforms come in. They bring all your customer interactions into one place and give your team the visibility, context, and automation they need to respond quickly.
- [Customer Service Dashboard: Complete Guide to Types, Metrics & Best Practices](https://hiverhq.com/blog/customer-service-dashboard): A customer service dashboard is a real-time visual tool that consolidates all your support data - from ticket volumes and response times to CSAT scores and SLA compliance - into one clear view. Instead of relying on scattered reports and spreadsheets, managers get instant insights into team performance, customer satisfaction, and emerging trends, all in one place.
- [10 Best HelpDesk Alternatives to Try in 2025](https://hiverhq.com/blog/helpdesk-alternatives): In this blog, we’ll break down 10 of the best HelpDesk alternatives for 2025, looking closely at their features, limitations, and pricing so you can confidently choose the right fit for your team.
- [Top 20 Books on Customer Service You Must Read to Keep Your Customers Happy](https://hiverhq.com/blog/books-on-customer-service): If you need a crash course on the best customer service with 39 digestible, bite-sized chapters, this one is your best pick among books on customer service. Former EVP of Operations at Walt Disney, Cockerell, tells you how the customer always rules. No matter your industry, this book on customer service has some great advice for exceptional customer experience. Implementing things from this book into your business, you’ll get customer loyalty for sure. I’d say, give it a shot, and you’ll be glad you did. 
- [Top 35 Customer Service Acronyms and Abbreviations To Know in 2025](https://hiverhq.com/blog/customer-service-acronyms): In this guide, we’ve listed the top 35 customer service acronyms and common abbreviations that every team should know in 2025. Each one is explained in simple terms, with examples of when to use them, so your team can communicate clearly and stay on the same page.
- [13 Best Gladly Alternatives for 2025 (Ranked + Compared)](https://hiverhq.com/blog/gladly-alternatives): Here’s a side-by-side comparison of the top Gladly alternatives:
- [Customer Service Analytics: Metrics, Types, and Benefits](https://hiverhq.com/blog/customer-service-analytics): Every conversation with a customer holds a clue. A friction point, a recurring complaint, or even a warning sign of churn. But unless you’re capturing and analyzing that data, those clues slip through the cracks. Customer service analytics gives you the visibility to catch what you’d otherwise miss. 
- [Helpdesk Support: A Buyer’s Guide in 2025](https://hiverhq.com/blog/helpdesk-support): Support requests never come in one place. An employee pings you on Slack, a customer emails, and someone else walks over to your desk. Suddenly, you’re juggling five open requests with no clear owner. That's why you need helpdesk support. It replaces clutter with a system in place.
- [11 Best Tidio Alternatives in 2025](https://hiverhq.com/blog/tidio-alternatives): Below, we break down 11 top Tidio alternatives in 2025 each with its own strengths, pricing, and ideal use case — so you can find a solution that actually scales with your team.
- [How to Improve Call Center Customer Service: 12 Tips & Best Practices](https://hiverhq.com/blog/tips-to-improve-call-center-customer-service): Call centers today are running hot.
- [Building and Growing Your Customer Base: 10 Practical Strategies](https://hiverhq.com/blog/customer-base-strategies): Learn 10 actionable strategies to build and grow your customer base. Discover practical tips to attract, retain, and engage customers effectively.
- [I Tried the Best Gmail Alternatives For 2026—Here’s What I Found](https://hiverhq.com/blog/gmail-alternatives): Discover the best Gmail alternatives to optimize email management and productivity. Compare features, pricing, and user experiences to find the perfect fit for your needs.
- [Step-by-Step Guide to Calculating and Reducing Customer Churn](https://hiverhq.com/blog/churn-rate): Learn how to calculate and reduce churn rate with actionable strategies that improve retention, enhance CX, and drive sustainable business growth.
- [Understanding Customer Intelligence: Benefits, Types, and Use Cases](https://hiverhq.com/blog/customer-intelligence-strategies): Improve customer intelligence with AI-driven insights. Boost loyalty, drive growth, and ensure ethical data use for smarter business strategies.
- [Customer Focus 101: What is it and 15 actionable strategies to implement it.](https://hiverhq.com/blog/customer-focus): When your support team is buried in backlogs and angry follow-ups, it's a sign that your system isn't quite customer-focused. 
- [How to Implement 24/7 Customer Support? A Step-by-Step Success Guide](https://hiverhq.com/blog/24-7-customer-support-guide): Discover how to implement 24/7 customer support effectively. Learn key strategies, overcome challenges, and enhance customer satisfaction around the clock.
- [Decoding Gmail Analytics: Measure Your Email Performance](https://hiverhq.com/blog/gmail-analytics): ​​Unravel the power of Gmail Analytics.Understand the benefits of gmail analytics, top tools to try out, how to set up the tool and common challenges.
- [10 Gmail Templates to Improve Customer Experience in 2025](https://hiverhq.com/blog/gmail-templates-improve-customer-experience): Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer communication.
- [10 Best Knowledge Base Article Templates For Every Business](https://hiverhq.com/blog/knowledge-base-article-template): A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.
- [Top 10 DevRev Competitors for Scalable, Simpler Customer Support](https://hiverhq.com/blog/devrev-competitors): DevRev competitors are gaining traction, and for good reason.
- [CX Spotlight: How Michael Nguyen on building VOC programs at Asana and using AI for self-reflection.](https://hiverhq.com/blog/cx-spotlight-michael-nguyen): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [How to Recall or Replace an Email in Outlook](https://hiverhq.com/blog/recall-email-in-outlook): Have you ever hit 'send' on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in that email?
- [How To Create And Use Email Templates in Outlook [2025]](https://hiverhq.com/blog/email-templates-in-outlook): Outlook email templates help you respond quickly to commonly asked questions. Learn how to create and use these templates in Outlook web and desktop.
- [Your Guide to Nailing a Customer Service Job Interview](https://hiverhq.com/blog/customer-service-interview-tips): Here's a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
- [5 Work Completion Email Templates You Can Send Your Clients](https://hiverhq.com/blog/work-completion-email-templates): I’m assuming you’re here because you’ve recently completed a project for your client and are looking to send them an update via email. And you want to make sure you leave a good impression on your client with the way you communicate so that you get to work with them in the future as well. 
- [How do you manage multiple Google accounts?](https://hiverhq.com/blog/how-do-you-manage-multiple-google-accounts): Managing our digital lives often requires more than just one Google account. Whether you're looking to keep your work and personal life separate, overseeing different projects, or simply organizing the flood of incoming emails, multiple Google accounts can help you stay on top of things. 
- [Google Classroom: Everything you need to know](https://hiverhq.com/blog/google-classroom-basics): Google Classroom has acquired over 10 million users worldwide in a span of three years. These numbers speak volumes about how reliable and useful the platform is.
- [How to Ask an Employer for a Reference: 5 Templates & Tips](https://hiverhq.com/blog/ask-employee-reference-email-templates): This article offers guidance on how to professionally request references from employers. It also includes tailored email templates for varied situations and essential tips to ensure a successful and smooth approach.
- [27 Google Chrome Extensions for Managing Emails](https://hiverhq.com/blog/chrome-extensions-managing-emails): Want to get more out of Gmail? In this article, we have hand-picked some of the best Google Chrome extensions for managing emails.
- [The Best Mac Email Clients for 2025: Choose the Right One for You](https://hiverhq.com/blog/best-email-client-for-mac): Discover the best email clients for Mac in 2024, plus alternative approaches to streamline your inbox and boost productivity. Find the right fit for your workflow.
- [Top 8 AI Email Response Generators to Try in 2025](https://hiverhq.com/blog/ai-email-response-generator): AI email response generator is a computer program that helps you draft email copies quickly. Here are the top 8 picks to try out.
- [What To Say When A Customer Wants a Refund? [+10 Templates]](https://hiverhq.com/blog/customer-refund-email-template): Frustrated by customer asking refunds? Make them happy! Learn how to navigate refund conversations & craft winning responses. Free templates included!
- [7 Best Renewal Reminder Templates for Faster Payments](https://hiverhq.com/blog/renewal-reminder-email-templates): In this post, discover renewal reminder email templates that can supercharge your revenue collection efforts. From personalized messages to limited-time offers, these templates are tailored to various scenarios and industries. Get ready to maximize your renewal rates and keep your business thriving.
- [5 Effective Strategies to Improve Cross-Team Communication in Your Organization](https://hiverhq.com/blog/cross-team-communication): Discover five proven strategies to enhance cross-team communication and collaboration within your organization. Improve efficiency, teamwork, and project success.
- [The Complete Guide to Customer Service Troubleshooting](https://hiverhq.com/blog/customer-service-troubleshooting): Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
- [11 Best Customer Service Channels in 2025 ](https://hiverhq.com/blog/customer-service-channels): Here's a detailed post on popular customer service channels and how you can optimze them to create remarkable customer experiences
- [10 Engaging Product Update Email Templates](https://hiverhq.com/blog/product-update-email-templates): Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed and engaged.
- [Customer Service Phrases That Actually Work: 50+ Real Examples (+ 19 to Avoid)](https://hiverhq.com/blog/customer-service-phrases): Words have power, especially in customer service. The phrases you use can either build a lasting relationship or break it in an instant. Dive into our comprehensive guide to discover the psychology behind effective customer service phrases. Learn which words can make your interactions shine and which ones can tarnish your brand's reputation. Your choice of customer service phrases matter—choose wisely.
- [15 Engaging Welcome Email Templates for New Customer Onboarding](https://hiverhq.com/blog/welcome-email-templates-for-customer-onboarding): Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or service, and nurture a positive customer experience. They can also be used to provide valuable information and encourage customers to take action.
- [How to Set Reminders in Outlook? A Guide](https://hiverhq.com/blog/how-to-set-reminders-in-outlook-a-guide): Outlook reminders are notifications created to help you stay on top of your tasks, appointments, and deadlines. When a reminder is triggered, a pop-up notification appears on your screen, providing a timely prompt about the upcoming task or event. 
- [Troubleshooting Common Google Groups Issues](https://hiverhq.com/blog/google-group-issues-solutions): Google Group issues can arise due to a variety of reasons:
- [13 Subscription Cancelled Confirmation Email Templates](https://hiverhq.com/blog/cancel-subscription-email-templates): Even something as straightforward as a cancellation confirmation email can have a lasting impact on your relationship with a customer. It's more than a mere transactional message; it's a final touchpoint that can leave a lasting impression. We're providing you with concrete examples and insights to make your cancellation confirmation emails not just effective, but memorable. Whether it's a goodbye for now or farewell forever, make it count.
- [Distribution List vs. Shared Mailbox: What Are the Differences?](https://hiverhq.com/blog/distribution-list-vs-shared-mailbox): Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients. Which fits your needs best?
- [63 Live Chat Templates for Customer Support](https://hiverhq.com/blog/live-chat-templates): Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today's digital landscape. However, striking the right balance between efficiency and a personal touch can be challenging. That's where live chat templates come into play.
- [How to Deliver Great Customer Service in Healthcare?](https://hiverhq.com/blog/customer-service-healthcare): Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
- [Top 8 Proton Mail Alternatives for Secure and Business-Ready Email in 2025](https://hiverhq.com/blog/proton-mail-alternatives): Searching for secure email alternatives? Discover the top 7 Proton Mail alternatives for businesses in 2025 with privacy-focused features and reliable performance.
- [9 Email Templates to Request Customers for Product Reviews](https://hiverhq.com/blog/email-templates-to-request-product-reviews): Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you encourage customers to take the time to write those reviews? It can be a challenge, to say the least. That's where these 9 email templates come in. These templates provide a seamless approach, suitable for various types of communication, from formal requests to more approachable invitations. Engaging, yet to the point, these emails can be the catalyst for gathering the essential feedback that drives your business forward.
- [How to Communicate Delays in Response with Customers](https://hiverhq.com/blog/expect-delay-in-response): 10 effective email templates to communicate delays in response. Ensure clear, empathetic communication during busy periods.
- [How to Use the Scheduling Assistant in Outlook](https://hiverhq.com/blog/scheduling-assistant-outlook): Learn how to effectively use the Scheduling Assistant feature in Outlook to coordinate team meetings without scheduling conflicts.
- [Customer Service Emails: Best Practices, Templates & Real-Life Examples](https://hiverhq.com/blog/customer-service-emails): In customer service, clear communication solves problems quickly. Unclear emails means extra time spent, unhappy customers, and a demotivated support team.
- [Power Up Your Support in 2025: 10 Essential Tools to Add to Your Stack](https://hiverhq.com/blog/customer-support-tools): Learn about the importance of customer support tools and the most essential ones to include in your tech stack.
- [What Is Escalation Management: Different Types + 8 Tips to Manage Escalations](https://hiverhq.com/blog/escalation-management): Learn how an escalation management process can help you deal with complex customer issues more effectively.
- [How to Politely Say No to Customers: Tips and Email Phrases](https://hiverhq.com/blog/how-to-say-no-to-customers-politely): Imagine you get a call from a customer requesting a custom-made pink laptop with built-in karaoke speakers or asking if you can deliver their order by drone to a remote island.
- [10 Cancellation Email Templates and Their Use Cases](https://hiverhq.com/blog/cancellation-email-template): Discover 10 cancellation email templates tailored for various scenarios, ensuring clear communication and maintaining customer trust and satisfaction.
- [12 Types of Customers and How to Support Them](https://hiverhq.com/blog/types-of-customers): Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
- [15 Email Response Templates to Handle Angry Customers](https://hiverhq.com/blog/customer-service-responses-examples): In this blog, we’ll take you through 15 effective email response templates to handle angry customers.
- [15 Effective Escalation Email Templates and Best Practices for Quick Resolutions](https://hiverhq.com/blog/escalation-email-templates-and-best-practices): A well-structured email can make all the difference in getting your escalation resolved promptly. Here are seven escalation email templates for different scenarios:
- [How to Write Effective Apology Emails to Customers + 14 Templates](https://hiverhq.com/blog/customer-service-apology-email): Find out what goes into writing effective, heartfelt customer apology emails with these best practices and free templates.
- [13 Employee Onboarding Email Templates for New Hires](https://hiverhq.com/blog/new-employee-onboarding-email-templates): Onboarding new hires is more than filling a position; it's about integrating a new individual into your work environment. That initial connection sets the tone for the entire relationship. Emails might seem mundane, but they carry a significant impact. In the blog post you're about to delve into, we'll explore 13 different email templates tailored for various stages of the onboarding process.
- [The 7 Key Elements of Effective Customer Service](https://hiverhq.com/blog/elements-of-customer-service): Explore the elements of great customer service and how you can effectively implement them for your business.
- [Google Collaborative Inbox: Is It Right for Your Team?](https://hiverhq.com/blog/google-collaborative-inbox): When you want to distribute and share responsibility among team members, the Google Collaborative Inbox does a shoddy job. Learn what to do instead.
- [Gmail Filters 101: Your Definitive Guide To Gmail Filters](https://hiverhq.com/blog/gmail-filters-101-your-definitive-guide-to-gmail-filters): Gmail filters 101: Everything you've always wanted to know about creating and using Gmail filters to manage emails effectively.
- [How to Reply to an Email Professionally (119 Phrases and 15 Templates)](https://hiverhq.com/blog/email-phrases-to-help-you-get-the-desired-response): Tricks and unwritten rules that will make your emails rock.
- [Customer Success Playbook: A Complete Guide For Your Business](https://hiverhq.com/blog/customer-success-playbook): Explore all about Customer Success Playbooks for business growth. Learn about the types of playbooks, elements and strategies to create them.
- [Google Groups: The Ultimate Guide [2025]](https://hiverhq.com/blog/google-groups): Well, much before Twitter threads, Instagram stories, or even Facebook groups became common, there was Google Groups. 
- [WhatsApp Gmail Integration: The Complete Step-by-Step Guide](https://hiverhq.com/blog/whatsapp-gmail-integration): This guide outlines practical WhatsApp Gmail integration options — from simple extensions to automation tools and fully integrated inbox solutions — helping your team manage both channels in one place.
- [How to Add Live Chat to Your Website in 5 Simple Steps (+ Tools & Best Practices)](https://hiverhq.com/blog/live-chat-widget): The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
- [Top 10 AI Email Summarizer Tools 2025 (Tested & Compared)](https://hiverhq.com/blog/ai-email-summarizer-tools): So in this guide, I’ll share the 10 best AI email summarizer tools in 2025 — the ones that actually make a difference. 
- [Top 10 HubSpot Service Hub Alternatives for 2025](https://hiverhq.com/blog/hubspot-service-hub-alternatives): When you're exploring HubSpot Service Hub alternatives, look for features like flexible pricing, support across multiple channels (like email, chat, social media, and phone), automation, self-service options (knowledge bases and customer portals), CRM integration, quick onboarding, and advanced AI capabilities.
- [24/7 Customer Service: Complete Guide to Delivering Round‑the‑Clock Support](https://hiverhq.com/blog/24-7-customer-service): 24/7 customer service sounds great, until you’re expected to provide it.
- [11 Best Help Scout Alternatives (2025): Tested Picks with Free & Paid Options](https://hiverhq.com/blog/helpscout-alternatives): So, I’ve rounded up the 11 best Help Scout alternatives in 2025. Each one comes with a quick breakdown of what makes it different, where it improves on Help Scout, and what kind of teams it actually works best for.
- [Best ServiceNow Alternatives for IT Teams in 2025](https://hiverhq.com/blog/servicenow-alternatives): Here’s a quick breakdown of the top ServiceNow alternatives to look out for:
- [25 Zendesk Alternatives That Are Easier, Smarter, and More Affordable in 2025](https://hiverhq.com/blog/zendesk-alternatives): I’ve handpicked 25 Zendesk alternatives that combine power with simplicity: tools that are easier to set up, more intuitive to use, kinder on the budget, and backed by support teams that actually show up when you need them.
- [10 Best Missive Alternatives for 2025](https://hiverhq.com/blog/missive-alternatives): Check out our list of Missive alternatives for 2025. We've listed the features, pros, and cons of all these tools to help you make an informed choice.
- [Top 17 Kayako Alternatives & Competitors for Customer Support in 2025](https://hiverhq.com/blog/kayako-alternatives): That’s you need faster, easier alternatives. In this guide, you’ll find the best Kayako alternatives for 2025, with pricing, pros, and cons. I have also mentioned which tool is best for which team, so you can choose a platform that scales your support operations.
- [25 best Intercom alternatives & competitors ](https://hiverhq.com/blog/intercom-alternatives): Check out our list of Intercom alternatives for 2025. We've listed the features, pros, and cons of all these tools to help you make an informed choice.
- [10 Best Helpshift Alternatives in 2025 (Mobile SDK & Help Desk)](https://hiverhq.com/blog/helpshift-alternatives): Check out our list of Helpshift alternatives for 2025. We've listed the features, pros, and cons of all these tools to help you make an informed choice.
- [Reasons Why Hiver is the Best Help Scout Alternative](https://hiverhq.com/blog/help-scout-alternative): Hiver is the Best Help Scout alternative that lets you deliver stellar customer service right from Gmail
- [11 Best HappyFox Alternatives for 2025](https://hiverhq.com/blog/happyfox-alternatives): Are you on the hunt for customer support software that fits your business just right? Our latest blog is all about alternatives to HappyFox. We understand that every business has different needs, so we're breaking down the top HappyFox alternatives out there. From features and ease of use to how much they'll cost you, we've got all the details. This guide will help you figure out which customer support tool might be better for your business. Dive into our blog to find out more about your options beyond HappyFox.
- [Top 10 GrooveHQ Competitors Worth Trying in 2025](https://hiverhq.com/blog/groovehq-alternatives): Hiver is the best GrooveHQ alternative that lets you deliver stellar customer service right from Gmail
- [My Honest Review of Gorgias for Ecommerce + Top Alternatives](https://hiverhq.com/blog/gorgias-alternatives): But here’s the good news: We battle-tested some of the best Gorgias alternatives on the market, which offer everything the platform does—plus the scalability, flexibility, and support quality that modern ecommerce teams need. 
- [What Are the Best Gmelius Alternatives in 2025?](https://hiverhq.com/blog/gmelius-alternatives): If your team is ready for a change, this guide covers 13 top Gmelius alternatives, detailing their features, pricing, and standout benefits.
- [13 Front Alternatives for your Customer Support Team](https://hiverhq.com/blog/front-alternatives): Discover everything you need to know about the top Front alternatives for your customer support team
- [How 24/7 Help Desk Support Works (and How to Set It Up)     ](https://hiverhq.com/blog/24-7-helpdesk-support): In this guide, we will break down what 24/7 helpdesk support really looks like today, including key help desk metrics to track and how to implement it without overextending your team.
- [12 Best Freshdesk Alternatives for 2025 (Tried, Tested and Compared)](https://hiverhq.com/blog/freshdesk-alternatives): Looking for the best freshdesk alternatives? Compare features, pricing, and customer reviews to find the top freshdesk alternative for your business.
- [How to Improve CX with a Customer Service Audit](https://hiverhq.com/blog/customer-service-audit): A customer service audit, on the other hand, helps you zoom out. It’s a chance to look beyond the numbers and ask: Is the experience we’re delivering as good as we think it is?
- [Sales Support: How to Build It and Help Your Team Close More Deals](https://hiverhq.com/blog/sales-support): A well-built sales support system solves this. It gives your team easy access to the content, tools, and approvals they need to move quickly and stay focused on selling.
- [Retail Customer Experience: 14 Proven Strategies to Drive Loyalty](https://hiverhq.com/blog/retail-customer-experience): That's the power of retail customer experience (CX). It's not about having the cheapest prices or the biggest inventory. Customers are drawn to experiences that feel smooth, personal, and easy. These kinds of interactions leave a lasting impression and encourage people to keep coming back.
- [CX Spotlight: Angel Funes on Radical Transparency, Caring Loudly, and the Bowling Alley Twist That Launched his CX Career](https://hiverhq.com/blog/cx-spotlight-angel-funes): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Retail Customer Engagement: 13 Best Practices for Boosting Sales and Loyalty](https://hiverhq.com/blog/retail-customer-engagement): Picture this: You walk into your favorite clothing store, and the associate greets you by name. 
- [Digital Employee Experience (DEX): What It Is, and Why it Matters](https://hiverhq.com/blog/digital-employee-experience): This isn't just about remote work anymore. Whether your team is distributed across continents or sharing the same office space, digital employee experience (DEX) determines how smoothly—or painfully—work gets done.
- [Help Desk Knowledge Base: Benefits, Features & Setup Guide](https://hiverhq.com/blog/helpdesk-knowledge-base): That’s exactly what a help desk knowledge base offers. It provides both internal teams and customers a single, reliable place to find answers to their queries, without having to raise a support ticket. There is no more confusion, no more delays, just accessible, easily searchable solutions available on demand.
- [What is Call Listening and How Does it Help Support Agents?](https://hiverhq.com/blog/what-is-call-listening): For many teams, call listening is treated like a checkbox activity. Managers drop in occasionally, search for glaring mistakes, and offer vague feedback that rarely drives real improvement.
- [CX Spotlight: Neal Travis on Ownership in Support, Explaining What WiFi is, Avoiding the “Ant on the Anthill” Trap](https://hiverhq.com/blog/cx-spotlight-neal-travis): Neal Travis leads customer experience at AIHR, a fast-growing platform for HR upskilling. Since joining in the company’s early days, he’s helped shape the end-to-end customer journey across learning programs, community, and support.
- [What is a Help Desk Manager? Role, Skills, Responsibilities, and How to Become One](https://hiverhq.com/blog/help-desk-manager): Explore what a Help Desk Manager does, key skills to succeed, metrics to track, and strategies to build a high-performing, efficient support team.
- [CX Spotlight: Giulio Castiglioni on Coaching From the Frontline, Keeping CSAT Above 94%, and Turning Conversations Into Improvements](https://hiverhq.com/blog/cx-spotlight-giulio-castiglioni): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [7 Customer Service Digital Transformation Tips That Work in 2025](https://hiverhq.com/blog/customer-service-digital-transformation): Support teams are drowning in digital tools that don't talk to each other.
- [What is the Difference Between Teamwork and Collaboration?](https://hiverhq.com/blog/teamwork-vs-collaboration): Ever wondered why some team projects flow smoothly while others feel like pushing a boulder uphill? 
- [31 Call Center Metrics and KPIs for 2025](https://hiverhq.com/blog/call-center-metrics-and-kpis): Call center metrics are the specific measurements and data points that you track to assess the performance of your call center operations. These metrics help you evaluate everything from the efficiency of your agents to the quality of customer interactions. They allow you to identify strengths, areas for improvement, and patterns that affect both operational costs and customer satisfaction.
- [What Are the 12 Types of Customer Service? (With Real Examples & Tools for 2025)  ](https://hiverhq.com/blog/types-of-customer-service): Customers reach out in all kinds of ways — some send a quick chat, others write an email, and a few still prefer calling. The tricky part is figuring out which channel works best for each situation. That’s why it helps to understand the different types of customer service. When you match the channel to what the customer needs (whether it’s speed, detail, or convenience), you make their experience smoother and build loyalty along the way.
- [A Guide to IT Helpdesk: How it Works, Features & Benefits](https://hiverhq.com/blog/itsm-helpdesk): That’s what a modern IT helpdesk enables. It moves your team from reactive firefighting to proactive, intelligent support.
- [CX Spotlight: Zack Hamilton on Scaling CX, Ditching Dashboards, and that Jailhouse Customer Call!](https://hiverhq.com/blog/cx-spotlight-zack-hamilton): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [Ticket Deflection: How to Use Self-Service to Reduce Support Tickets](https://hiverhq.com/blog/ticket-deflection): Self-service helps, but a help center alone won't cut it. The most effective teams go a step further with ticket deflection: a strategy that prevents repetitive tickets from being created in the first place.
- [CX Spotlight: Jessica Botello on Compassionate Support, AI for Pet Emergencies, and Finding Calm in CX](https://hiverhq.com/blog/cx-spotlight-jessica-botello): CX Spotlight is a series where we speak to customer experience leaders from across industries who are rethinking support, building customer-first cultures, and finding clarity in the messiness of real-life CX.
- [30 Employee Engagement Survey Questions That Actually Drive Change](https://hiverhq.com/blog/employee-engagement-survey-questions): Most employee engagement surveys end up in digital graveyards—sent out with good intentions, then forgotten the moment results come in. 
- [Top 15 Nextiva Competitors to check out in 2025](https://hiverhq.com/blog/nextiva-competitors): Nextiva has long been a reliable name in business communication, especially for teams that rely heavily on VoIP-based phone support. But over time, many users have hit the same roadblocks: choppy call quality, a confusing interface, and limited multichannel capabilities.
- [CX Spotlight: Rob Dwyer on wielding AI as a QA Jedi, turning feedback into wish lists, and why curiosity is the ultimate superpower](https://hiverhq.com/blog/cx-spotlight-rob-dwyer): As VP of Customer Engagement at Happitu, Rob Dwyer leads customer onboarding and works closely with partners to turn feedback into product improvements. He’s led the launch of Happitu’s AI-powered conversational analytics, helped partners uncover coaching insights at scale, and turned user feedback into product roadmap priorities.
- [How to Improve Customer Service: 10 Proven Strategies That Actually Work](https://hiverhq.com/blog/how-to-improve-customer-service): Ever wondered what happens in the first 10 minutes after a customer reaches out to your support team?
- [Insurance Customer Service: 7 Strategies + Metrics to Track](https://hiverhq.com/blog/insurance-customer-service): That's what makes insurance customer service fundamentally different from every other industry. 
- [7 Airline Customer Service Strategies That Boost Passenger Loyalty](https://hiverhq.com/blog/airline-customer-service): Welcome to modern airline customer service, where every delayed flight becomes a potential PR crisis and every interaction gets scrutinized by millions on social media.
- [CX Spotlight: Craig Stoss on Listening For Frustration, Creative Support, and Why Everything Is Feedback](https://hiverhq.com/blog/cx-spotlight-craig-stoss): As the VP of Partnerships and Solutions at Kodif, Craig Stoss brings both technical depth and human instinct to the table, helping teams not just solve tickets, but deeply understand the people behind them.
- [9 Customer Service Strategies You Need to Win Guests in 2025](https://hiverhq.com/blog/hotel-customer-service): Hotel customer service covers every interaction that shapes the guest experience – before, during, and after the stay. It includes:
- [20 Proven Ways to Boost Your Survey Response Rate](https://hiverhq.com/blog/survey-response-rate): Ever sent out a survey and watched the responses trickle in… or worse, flatline? You’re not alone. Increasing your survey response rate can feel like chasing people who’ve already moved on.
- [Building a QA Scorecard That Actually Improves Support Quality](https://hiverhq.com/blog/how-to-build-a-scorecard): When was the last time you sat down to review a customer conversation?
- [12 Underrated Ways to Boost Customer Satisfaction](https://hiverhq.com/blog/customer-satisfaction-strategies): Discover 12 overlooked yet effective strategies to boost customer satisfaction, from advisory boards to AI-powered support.
- [Customer-Facing Roles 101: Meaning, 7 Key Roles + Skills to Succeed](https://hiverhq.com/blog/customer-facing-roles): In this guide, we’ll discuss seven popular customer-facing roles and what it takes to do them well. Let's get started!
- [11 Benefits of CCaaS: Why Your Business Needs It](https://hiverhq.com/blog/benefits-of-ccaas): Ever feel like traditional call centers are stuck in the dark ages?
- [How to Measure Email Response Time (Plus 7 Tools That Help You Improve It)](https://hiverhq.com/blog/email-response-time-tracking-tools): That’s where email response time tracking comes in. In this guide, we’ll break down why tracking response time on email is critical, and walk you through the best tools that help you do this.
- [Unlocking the Power of Customer Testimonials: Collection Tips and Examples](https://hiverhq.com/blog/how-to-collect-customer-testimonials): Looking to leverage customer testimonials? Check out our guide on how to collect them effectively and see real-world examples that inspire trust!
- [Hypercare in CX: What It Means and Why It’s Critical for Customer Experience](https://hiverhq.com/blog/hypercare-in-cx): Learn what hypercare means in customer experience (CX) and why it’s essential for ensuring customer satisfaction. Discover key practices and benefits of hypercare in CX.
- [How to Leverage Facebook Messenger for Effective Customer Support](https://hiverhq.com/blog/facebook-messenger-for-customer-service): Boost customer support with Facebook Messenger! Discover how automation and AI enhance efficiency and customer engagement.
- [Mastering Web Self-Service: Everything You Need to Know](https://hiverhq.com/blog/web-self-service): Enable customers to find answers faster with web self-service. Discover best practices, real-world examples, and how to get it right.
- [Employee Experience Management: Definition, Benefits, and Best Practices](https://hiverhq.com/blog/employee-experience-management): Boost employee engagement with effective experience management. Learn key benefits, best practices, and tools to enhance your workplace culture.
- [Customer Appreciation Ideas That Actually Make Customers Stick Around](https://hiverhq.com/blog/customer-appreciation): Customer appreciation isn’t just about feel-good moments. It’s a powerful growth strategy. Whether it’s a surprise upgrade, a handwritten note, or a personalized video message—when done right, these actions turn customers into loyal advocates.
- [70+ Call Center Scripts That Truly Work in 2025](https://hiverhq.com/blog/call-center-scripts): Call center scripts are structured guides that help customer service agents clearly communicate with customers over phone calls consistently. It lays out a framework on how to greet the caller, ask the right questions, handle common concerns, and wrap up the conversation politely. Good scripts stay conversational, flexible, and include empathy and active listening to build trust and keep the experience human.
- [The beginner’s guide to Hiver](https://hiverhq.com/blog/beginner-guide-hiver-setup): If you talk to customers every day, keeping an eye on your inbox isn’t optional—it’s essential. Forwarded threads, endless CCs, and cluttered inboxes only slow things down.
- [11 Best Accounts Receivable Software for Businesses](https://hiverhq.com/blog/11-best-accounts-receivable-software-for-businesses): Maximize cash flow with the best accounts receivable software. Find the right tool to streamline invoicing processes.
- [Customer Experience Manager Role Explained: Skills, Salary, and Career Path](https://hiverhq.com/blog/customer-experience-manager): Learn what a Customer Experience Manager (CXM) does, key skills needed, salary expectations, and career growth opportunities in this in-depth guide.
- [Employee Experience Journey Mapping: A Step-by-Step Guide](https://hiverhq.com/blog/employee-experience-journey-mapping): ​​Learn how to map the employee experience journey, from onboarding to exit. Discover unique strategies to improve engagement, retention, and workplace culture.
- [Employee Benefits 101: Types, Importance & How to Build a Winning Program](https://hiverhq.com/blog/employee-benefits-guide): Discover the various types of employee benefits, their importance, and how they enhance workplace satisfaction and productivity.
- [Mean Time to Resolution (MTTR): What It Is and How to Improve It](https://hiverhq.com/blog/mean-time-to-resolution): Understand mean time to resolution (MTTR) and explore proven reduction techniques. Boost efficiency, customer satisfaction, and team performance.
- [What is Customer Experience Automation (CXA)? A Practical Guide with Examples](https://hiverhq.com/blog/customer-experience-automation): Discover what customer experience automation (CXA) is and how it transforms customer interactions. Learn practical strategies and examples to improve CX with automation.
- [The Ultimate Guide to Customer Experience Design: Benefits and Tips](https://hiverhq.com/blog/customer-experience-design): Learn what customer experience design is, why it matters, and how to create seamless, engaging customer journeys. Get expert tips and best practices.
- [How to Boost Mobile Customer Engagement: 10 Tips and Strategies for 2025](https://hiverhq.com/blog/mobile-customer-engagement-strategies): Boost mobile customer engagement with 10 actionable tips. Explore proven strategies for better user retention, increased loyalty, and app success!
- [25 Engaging Team Building Activities for Remote Teams](https://hiverhq.com/blog/remote-team-building-activities): Discover 25 engaging remote team-building activities designed to boost collaboration, morale, and productivity. Fun ideas for sales, customer support, and new teams!
- [Customer Success vs. Customer Experience: Which Matters More?](https://hiverhq.com/blog/customer-success-vs-customer-experience): Explore the key differences between customer success and customer experience, and learn which one matters more for your business's growth and customer loyalty.
- [25 Essential Metrics for Effective Agent Performance Monitoring](https://hiverhq.com/blog/agent-performance-monitoring-metrics): Learn the 25 most impactful metrics for monitoring agent performance. Drive better results with actionable insights to optimize team performance.
- [What Is a Call Center Representative? The Skills and Responsibilities Explained](https://hiverhq.com/blog/what-is-a-call-center-representative): What is a call center representative? Learn about their roles and responsibilities and how they provide top-notch customer support in various industries.
- [What is Customer Connection? 20 Powerful Ways to Build It](https://hiverhq.com/blog/how-to-connect-with-customers): Learn what customer connection means and explore 20 actionable ways to connect with your customers. Build trust, loyalty, and long-lasting relationships.
- [A step-by-step guide to measuring IQS for your support team](https://hiverhq.com/blog/what-is-iqs): IQS, or Internal Quality Score, helps you track, measure, and improve your customer service team’s performance.
- [NLP Chatbots: What They Are, How They Work, and Key Applications](https://hiverhq.com/blog/nlp-chatbots): Learn how Natural Language Processing (NLP) chatbots power intelligent, human-like conversations. Discover what they are and how they work.
- [What is Brand Evangelism? (& How to Inspire It)](https://hiverhq.com/blog/brand-evangelism): Learn about brand evangelism and how it can transform your customers into loyal advocates who actively promote your brand.
- [100+ E-Commerce Survey Questions To Ask Your Customers](https://hiverhq.com/blog/ecommerce-survey-questions): Are your customers dropping off on the checkout page? These 100+ ecommerce survey questions will help gather valuable feedback on customer painpoints.
- [What makes project management in healthcare tricky, and how do you solve it?](https://hiverhq.com/blog/project-management-in-healthcare): Project management in healthcare involves coordination and collaboration with vendors and suppliers behind the scenes to ensure efficient patient care.
- [Call Center Management: Definition, Best Practices, and KPIs](https://hiverhq.com/blog/call-center-management): Learn what goes into managing a call centre works effectively. Discover important best practices and metrics you need to track for delivering exceptional service. .
- [How to Master Support Operations: Strategies and Best Practices](https://hiverhq.com/blog/support-operations-guide): Learn how to build a high-performing support operations team with actionable best practices, key roles, and tips for ensuring scalability and success.
- [Improving Agent Experience for Excellent Customer Service](https://hiverhq.com/blog/agent-experience): Discover how improving agent experience enhances customer satisfaction. Learn strategies for creating supportive work environments and leveraging technology.
- [How to Empower CX Agents in the Age of AI](https://hiverhq.com/blog/empower-cx-agents-ai): Discover how CX agents are evolving in the digital age. Learn key skills, AI integration strategies, and best practices for hiring and training top talent.
- [Mastering Cross-Selling: Strategies and Benefits](https://hiverhq.com/blog/cross-selling-strategy): Maximize revenue & retention with smart cross-selling! Learn data-driven strategies to boost AOV, enhance CX & increase repeat sales effortlessly
- [Why a 360 Customer View Matters And How to Create One!](https://hiverhq.com/blog/360-customer-view): Discover why businesses with a 360-degree customer view achieve 80% faster support responses. Learn how to unify data and deliver seamless, personalized CX.
- [11-Step Checklist To Build A Customer Success Team From Scratch](https://hiverhq.com/blog/customer-success-team-checklist): With these 11 actionable steps, discover how to build an exceptional customer success team and learn key roles, skills, and strategies.
- [Conversational AI or Chatbots: Which One Is Right for Your Business?](https://hiverhq.com/blog/chatbots-vs-conversational-ai): Explore the key differences between conversational AI and chatbots to determine which is best for your business. Learn their features, benefits, and use cases.
- [Call Center Stress: How to Manage and Avoid Burnout](https://hiverhq.com/blog/managing-call-center-stress): Discover practical ways to handle call center stress. From managing workloads to fostering resilience, these tips help prevent burnout and boost performance.
- [Decode Customer Intent: Your Guide to Personalized Experiences](https://hiverhq.com/blog/decode-customer-intent): Discover how to leverage customer intent data to enhance experiences, boost sales, and stay ahead. Learn key strategies for understanding and acting on customer needs.
- [How to Deliver Outstanding Text Support: 8 Best Practices](https://hiverhq.com/blog/text-support-best-practices): Master SMS-based text support with these proven tips. Boost engagement, ensure quick responses, and deliver exceptional service to your customers.
- [Mastering Conflict Resolution in Customer Service: 5 Strategies for Success](https://hiverhq.com/blog/customer-service-conflict-resolution-strategies): Discover 5 proven strategies for conflict resolution in customer service to handle challenges, build trust, and enhance customer satisfaction.
- [Inbound vs. Outbound Call Centers: Choosing the Right Strategy for Your Business](https://hiverhq.com/blog/inbound-vs-outbound-call-center-guide): Discover the key differences between inbound and outbound call centers. Learn to choose the best approach for your business needs and customer engagement goals.
- [Top 10 Internal Communication Tools For Your Team](https://hiverhq.com/blog/top-10-internal-communication-tools-for-your-team): In any organization, large or small, clear and consistent communication is vital. It's the foundation that supports teamwork, decision-making, and overall productivity. However, with the vast array of tools available today, selecting the right ones can be a daunting task.
- [Tier 0 Support Explained: The Key to Smarter, Faster Customer Service](https://hiverhq.com/blog/tier-0-support): Learn how Tier 0 customer support empowers users with self-service tools like knowledge bases and FAQs and discover strategies for implementing them effectively
- [Best 12 ServiceNow Competitors For Your Business in 2025](https://hiverhq.com/blog/servicenow-competitors): ServiceNow is often seen as complex and costly by users. Explore the top alternatives with features, pros, and cons to find the perfect fit for your business.
- [Hiver’s 2024 Product Roundup: New support channels, AI features, and something for Outlook teams](https://hiverhq.com/blog/product-roundup-2024): From AI-powered enhancements to new support channels, Hiver's 2024 roundup covers it all, plus a look ahead at what's in store for 2025.
- [11 Best Task Trackers For Efficient Team Management](https://hiverhq.com/blog/task-management): Discover how task trackers can revolutionize your workflow. Learn about features, benefits, and top tools to improve team productivity and project success.
- [Step-By-Step Guide on Sending Email Blast in Gmail](https://hiverhq.com/blog/email-blast-in-gmail): Need to send a bulk email in Gmail? Follow our step-by-step guide for sending email blasts quickly and efficiently.
- [What is Skill-Based Routing? A Guide to Optimizing Customer Support](https://hiverhq.com/blog/skill-based-routing-guide): Discover how skill-based routing optimizes customer support. Learn implementation strategies, benefits, and best practices for efficient ticket management.
- [25 Stellar FAQ Page Examples and How To Create One [2025]](https://hiverhq.com/blog/best-faq-page-examples): Learn how to create an effective FAQ page with examples, tips, and insights to improve customer experience and streamline support efforts.
- [2025 Customer Service Face-Off: B2C or D2C?](https://hiverhq.com/blog/b2c-vs-d2c-customer-service): Explore the key differences between B2C and D2C customer service models. Learn how to choose the right approach for your business and enhance customer satisfaction.
- [30 Extremely Relatable Customer Service GIFs](https://hiverhq.com/blog/customer-service-gifs): Laugh through the chaos with 30 hilarious and relatable customer service GIFs that capture the ups, downs, and everything in between of the customer support world!
- [Setting Business Hours: The Key to Maximizing Service Availability](https://hiverhq.com/blog/setting-business-hours): Discover how to set optimal business hours that meet customer expectations. Learn strategies for 24/7 support and tools to enhance service availability.
- [12 actionable ways to build customer rapport](https://hiverhq.com/blog/customer-rapport): Want to turn customers into loyal fans? Here are 11 actionable strategies that help you build and maintain customer rapport in the long run.
- [14 Movies That Provide Valuable Customer Service Lessons](https://hiverhq.com/blog/customer-service-movies): From retail nightmares to restaurant chaos, these customer service movies highlight the humor, struggles, and lessons of the job.
- [Your Ultimate Guide to Choosing the Best Chatbot Name + 42 Unique Bot Name Ideas](https://hiverhq.com/blog/bot-names): Learn how to choose the perfect chatbot name and explore 42 unique name ideas for customer support, sales, tech, and more in this ultimate guide.
- [WhatsApp Shared Inbox: Everything You Need to Deliver Faster Support](https://hiverhq.com/blog/whatsapp-shared-inbox): Discover how a WhatsApp shared inbox can revolutionize your customer service. Learn about features, benefits, and implementation strategies for efficient team collaboration.
- [How IT Service Desks Keep Businesses Running Smoothly](https://hiverhq.com/blog/it-service-desk): Discover how an IT Service Desk can transform your organization's tech support. Learn about key features, benefits, and implementation strategies.
- [Omnichannel Retail: The Ultimate Guide to Seamless Customer Experiences](https://hiverhq.com/blog/omnichannel-retail-guide): Discover how omnichannel retail strategies can transform your business. Learn key implementation tactics, overcome challenges, and boost customer satisfaction across all touchpoints.
- [Complaint Management: Turning Criticism into Opportunity](https://hiverhq.com/blog/complaint-management): Transform complaints into opportunities with innovative strategies. Discover actionable tips and real-life examples to enhance your complaint management process.
- [Omnichannel contact center: Definition, Setup, Benefits, and Challenges.](https://hiverhq.com/blog/omnichannel-contact-center): Discover what an omnichannel contact center is, why it matters, and step-by-step guidance on creating a seamless support experience across channels for your customers.
- [Customer Expectations: Definition, Types, and Tips](https://hiverhq.com/blog/meeting-customer-expectations): Discover what customer expectations really mean, the types you need to know, and actionable tips to exceed them for better customer loyalty.
- [How to Create the Perfect Business Email: A Step-by-Step Guide](https://hiverhq.com/blog/best-business-email-guide): Need to write a business email that makes an impact? Follow these easy steps for clear, concise, and professional email communication.
- [15 Ticket Management Personal Traits You Should Know](https://hiverhq.com/blog/top-ticket-management-personality-traits): Ace ticket management with the right personal traits! From empathy to patience, learn about the key skills that make customer support a breeze.
- [AI email triage: What is it and how it helps reduce inbox clutter?](https://hiverhq.com/blog/ai-email-triage): Use AI email triage to streamline email workflows and improve productivity across your team. Achieve Inbox Zero with smart email management today!
- [Intelligent Automation: What it means and how it’s different from regular automation](https://hiverhq.com/blog/intelligent-automation-guide): Intelligent Automation vs. regular automation: Learn the key differences, advanced capabilities, and how to leverage them for your business.
- [Your Ultimate Guide to Customer Advocacy: From Basics to Best Practices](https://hiverhq.com/blog/customer-advocacy): We will explore what customer advocacy means, why it’s so essential, strategies you can adopt, and the best ways to measure the success of your customer advocacy program.
- [Accidentally deleted an email? Learn how to recover it](https://hiverhq.com/blog/how-to-recover-deleted-emails): Step-by-step guide to recovering deleted emails from Gmail, Outlook, and other email clients, including external recovery tools.
- [How to Unsubscribe from Emails in Bulk?](https://hiverhq.com/blog/unsubscribe-emails-in-bulk): Say goodbye to spam and unwanted emails. Find out the best tools and tips to unsubscribe from emails in bulk.
- [7 Key Customer Service Objectives to Drive Success](https://hiverhq.com/blog/customer-service-objectives): Discover 7 essential customer service objectives that can enhance your support strategy, boost customer satisfaction, and drive long-term business growth.
- [Omnichannel Routing: What It Is, How It Works, and Key Benefits](https://hiverhq.com/blog/omnichannel-routing): Learn what omnichannel routing is, how it works, and its benefits in delivering seamless customer support. Discover how it improves efficiency and customer satisfaction.
- [8 Ways AI in Manufacturing Is Resulting in Smarter and More Efficient Workflows](https://hiverhq.com/blog/ai-in-manufacturing): From predictive maintenance to personalized customer support services, we look at 8 real-world examples of how AI is redefining manufacturing operations.
- [What is Collaborative Communication and How To Implement It?](https://hiverhq.com/blog/collaborative-communication): Collaborative communication is what sets great teams apart from the rest. Explore tools and strategies that improve team communication and productivity.
- [14 Best Practices for Maintaining a Strong Email Domain Reputation](https://hiverhq.com/blog/manage-email-domain): Understand the importance of a custom email domain and learn practical tips for ensuring your emails reach inboxes and represent your brand effectively.
- [Learn How to Set Up and Use Outlook Shared Mailbox](https://hiverhq.com/blog/outlook-shared-mailbox-guide): Looking to collaborate using a Outlook shared mailbox? Learn how to set them up, understand best practices, and know the limitations.
- [What is Conversational AI? How It Works, Examples, and Tools!](https://hiverhq.com/blog/what-is-conversational-ai): Curious about conversational AI? Learn what it is and explore real-world examples to see how businesses are transforming customer service with AI-powered conversations.
- [10 Best Email Providers for Customer Care Agents in 2025](https://hiverhq.com/blog/best-email-providers): Discover the top 10 email providers of 2025, comparing features, security, and user experience. Find the perfect email solution for your personal or business needs.
- [A Detailed Guide on How to Setup Outlook SMTP and Configure Settings](https://hiverhq.com/blog/outlook-smtp-settings): Master Outlook SMTP settings with our comprehensive guide. Configure your email, understand when to use SMTP, and solve common issues.
- [12 interesting use cases on how AI is changing the Finance world](https://hiverhq.com/blog/ai-in-finance): Real-life examples of how AI is being used in financial companies to help with credit scoring, 24/7 assistance, algorithm trading, and more.
- [How to Send Multiple Emails at Once in Outlook: A Step-by-Step Guide](https://hiverhq.com/blog/send-multiple-emails-in-outlook): Tired of sending emails one by one? Learn to send multiple emails at once in Outlook and boost your productivity in just a few clicks!
- [Interactive Voice Response (IVR) Guide for 2025: Everything You Need to Know](https://hiverhq.com/blog/what-is-ivr-guide): Discover everything about IVR systems, from basic functionality to advanced features. Learn how IVR can improve customer service and boost business efficiency.
- [Round-Robin Method In Customer Support: A 2025 Guide](https://hiverhq.com/blog/round-robin-method-customer-support): Discover how the round-robin method can improve customer support workflow. Learn the benefits, strategies and best practices to implement the same.
- [What Are Enterprise Chatbots? Features, Benefits, and Practical Applications](https://hiverhq.com/blog/enterprise-chatbots): A few months ago, just before I was about to leave for my hometown, I needed a smart plug for my plants’ artificial grow light. Like right now. So, I turned to a quick commerce app and ordered one in a hurry. 
- [5 Winning Holiday Time Customer Service Strategies](https://hiverhq.com/blog/holiday-time-customer-service): Discover actionable tips to elevate your holiday-time customer service. Learn how to handle increased volume, boost team morale, and exceed customer expectations during the busiest season.
- [30 Inspiring Customer Service Videos You Need to Watch in 2025](https://hiverhq.com/blog/customer-service-videos): From practical training to hilarious skits, these 31 customer service videos offer insights, strategies, and inspiration to transform your customer interactions.
- [Gmail Dark Mode – A Complete Guide](https://hiverhq.com/blog/gmail-dark-mode): Does the brightness of your screen ever feel too bright and blinding, especially late at night? 
- [Chatbot Integration: Top 7 Tools and How to Get Started in 2025](https://hiverhq.com/blog/chatbot-integration): This guide shows exactly how chatbot integrations make the difference: which ones you need (CRM, help desk, e-commerce, social, analytics), how to wire them up, and how to measure if they’re actually reducing workload. 
- [Bounce No More: How to Tackle Email Bouncing](https://hiverhq.com/blog/email-bounce): Sometimes, when you're trying to help a customer via email, your message doesn't reach their inbox. Instead, you get a notification from the email provider saying your email has bounced.
- [How to Delete All Emails on Gmail: A Complete Guide](https://hiverhq.com/blog/delete-emails-on-gmail): Seeing the dreaded “You’re running low on storage space” message in Gmail can feel frustrating. Gmail prompts you to either clear space or buy more storage, but sometimes, neither option feels appropriate.
- [24 essential Gmail shortcuts to become a pro at managing emails](https://hiverhq.com/blog/gmail-shortcuts): Emails. Love them or hate them, they’re an inevitable part of our day. Whether it’s work updates, newsletters, or client communications, it feels like our inboxes demand constant attention from us. And the truth is, we’re already spending a big chunk of our time managing emails. 
- [How To Set Up a Shared Inbox In Gmail: A Complete Guide](https://hiverhq.com/blog/gmail-shared-inbox): In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
- [Gemini for Gmail: What Is It & How to Use It](https://hiverhq.com/blog/gemini-for-gmail): Remember the times when you're typing an email, and your device predicts the next word before you even finish the sentence? Or when you’re about to hit send and, voilà, a prompt reminds you to add that missing attachment you totally forgot about. Maybe you've seen that little nudge to fill in a subject line, just in case you skipped it. All of these features are because of AI.
- [Everything You Need to Know About an Email Alias](https://hiverhq.com/blog/email-alias): Imagine this: you’re running a growing business, and your inbox is filled with emails from different services, projects, and domains. Each new account adds to the chaos, and before you know it, you’re spending more time managing email than running your business. 
- [Customer Call Back Service: What Is It & Why Use It](https://hiverhq.com/blog/customer-callback-service): Turns out, most people pick option C. 63% of customers prefer a customer callback over waiting on hold. Yet many companies still don’t offer this simple option, leaving customers frustrated and support teams overwhelmed. 
- [12 Best Outlook Alternatives for 2025 (Free & Paid)](https://hiverhq.com/blog/outlook-alternatives-guide): Discover the best Outlook alternatives to streamline your email management and enhance productivity. Compare features, pricing, and user experiences to find your perfect email client.
- [How to Reduce Average Handle Time (AHT) Without Sacrificing Quality](https://hiverhq.com/blog/average-handle-time): Effective strategies to lower Average Handle Time (AHT) while maintaining high service quality. Boost efficiency and customer satisfaction with these expert tips.
- [Trouble Ticket Software 2025 Guide: Benefits, Features and Top Tools](https://hiverhq.com/blog/trouble-ticket-software): Explore the benefits of trouble ticketing software, and top tools for efficient issue management, and learn how to improve customer service with Hiver.
- [How to Integrate Jira with Gmail: A Step-by-Step Guide](https://hiverhq.com/blog/gmail-jira-integration): Learn how to integrate Jira with Gmail so that you can create tickets from emails easily. This guide helps you and your team reduce toggling between tools and improve operational efficiency
- [23 Help Desk Templates to Streamline Customer Support](https://hiverhq.com/blog/helpdesk-ticket-templates): We've put together 15 customizable ticket templates to help you supercharge your help desk operations.
- [A Complete Guide to Dynamic Email for Modern Businesses](https://hiverhq.com/blog/dynamic-email): Discover the power of dynamic email content. Learn how it works, its benefits, and how to implement it to boost your email marketing effectiveness and engagement rates.
- [Everything You Need to Know About Help Desk Time Tracking](https://hiverhq.com/blog/helpdesk-time-tracking): Discover how help desk time tracking can enhance customer support operations with best practices, tools, and strategies to boost productivity and satisfaction.
- [10 Customer Service Principles & How To Implement Them](https://hiverhq.com/blog/customer-service-principles): Are you looking to provide great yet consistent customer service? Here are 10 customer service principles you need to adopt.
- [9 Customer Service Technology Trends You Can’t Miss Out on](https://hiverhq.com/blog/customer-service-technology-trends): Customer service technology is going through a significant change. Here are 9 customer service technology trends you need to look out for.
- [How to create a distribution list in Outlook? A step-by-step guide](https://hiverhq.com/blog/outlook-distribution-list): Create and manage Outlook distribution lists easily with this step-by-step guide. Learn how to set up, edit, and use contact groups to streamline your email communication across desktop and web versions.
- [5 Proven Strategies to Boost Your Email Reputation in 2025](https://hiverhq.com/blog/email-sender-reputation-strategies): Discover 5 effective tactics to enhance your email sender reputation and increase deliverability in 2025. Learn how to clean your list, authenticate your domain, and more.
- [How to Implement Chatbots in Banking: 4 Key Steps to Boost Efficiency](https://hiverhq.com/blog/chatbots-in-banking): Discover how chatbots in banking streamline services, boost customer satisfaction, and improve efficiency. Learn key steps for successful implementation.
- [9 Proven Strategies to Boost Your Customer Service Quality Assurance](https://hiverhq.com/blog/customer-service-quality-assurance): Discover how to implement effective customer service quality assurance strategies. Learn from expert insights, real-world examples, and innovative techniques to elevate your customer support.
- [Chatbot Analytics 2025: 13 Essential Metrics That You Can’t Ignore](https://hiverhq.com/blog/chatbot-analytics): Curious about chatbot analytics? Dive into this guide and uncover 10 metrics that'll take your chatbot from good to great. Your customers (and your bottom line) will thank you!
- [What is Gmail Confidential Mode and How To Use It?](https://hiverhq.com/blog/gmail-confidential-mode): I work in marketing so you can imagine how important email communication is for me. From sending reports to my manager to doing cold outreach for partnership opportunities, there's not a day (minus the weekends) where I'm not in my inbox.
- [Steer Your Small Business Towards Digital Transformation in 2025](https://hiverhq.com/blog/small-business-digital-transformation-guide): Learn how small businesses can leverage digital transformation to boost growth, efficiency, and competitiveness with practical strategies, tools, and examples.
- [7 Ways to Improve Customer Service in the Education Sector](https://hiverhq.com/blog/customer-service-in-education): Having said that, effective customer service in education goes far beyond just solving problems. It also enhances the overall experience by streamlining student-teacher interactions and meeting students, parents, and faculty's ever-changing needs. 
- [Software Solutions You Need to Scale Small Businesses [A Guide]](https://hiverhq.com/blog/software-solutions-for-small-businesses): Starting and running a business is much simpler today than ever before thanks to the extensive software out there streamlining different business processes. Here are 5 essential types of software you should get as a small business.
- [10 Best Workflow Automation Tools in 2025](https://hiverhq.com/blog/workflow-automation-tools): These days, workflow automation tools come with many bells and whistles. So, narrowing down some non-negotiables is essential to make the decision-making process less stressful. Here are some factors that you should NOT miss considering:- 
- [What is Service Request Management Software? (Top 5 Tools to Try)](https://hiverhq.com/blog/service-request-management-software): Here's the paradox of service management: the better you get at handling requests quickly, the more requests you'll receive.
- [Email Tracking in Outlook: A Complete Guide](https://hiverhq.com/blog/email-tracking-outlook): Have you ever wondered whether your important emails are being read or just sitting unopened in someone's inbox? Email tracking is essential because it helps you:
- [What is a BPO Call Center? Top Five Providers Worldwide](https://hiverhq.com/blog/bpo-call-center): BPO call centers play a vital role for organizations of all sizes—from nimble startups to global giants. By managing customer interactions, they allow businesses to stay laser-focused on what truly matters.
- [10 Ways To Enhance Your E-commerce Customer Experience](https://hiverhq.com/blog/ecommerce-customer-experience): You might have noticed many e-commerce companies subtly bragging about their ‘365-day return policy’, ‘home try-on program,’ ‘7-day free trial (no credit card needed)’ option, or ‘shop with a specialist’ feature on their app.
- [The Future of ITSM: Using AI for Smarter, Faster Service](https://hiverhq.com/blog/ai-in-itsm): Remember the recent CrowdStrike outage that took down 8.5 million Windows machines? Well, it is a humble reminder of the importance of having proper IT service management in place.
- [6 Tips to Write Email Subject Lines That Get Engagement (+ 38 real-life Examples)](https://hiverhq.com/blog/email-subject-lines): Before we get into the mechanics of writing good email subject lines, let’s go over why they’re so important. 
- [A Complete Guide to Email Project Management  [+Discover the Best Tool for 2025]](https://hiverhq.com/blog/email-project-management): Email project management is the process of managing projects directly from your inbox rather than a separate platform like a project management tool. This includes things like creating and assigning tasks, tracking task status, team communication and collaboration, as well as reporting and analysis. 
- [25 Essential Empathy Statements to Transform Your Customer Service Experience](https://hiverhq.com/blog/empathy-statements-in-customer-service): That’s how using empathy statements in customer service interactions can make all the difference. It shows the customers that you are on their side and will take personal responsibility for resolving their issues. 
- [What is Customer Obsession And Why Your Business Needs It?](https://hiverhq.com/blog/customer-obsession): Does customer obsession mean thinking about your customers 24/7? No!
- [How to Build a Collaborative Remote Culture for Support Teams  [Expert Opinion]](https://hiverhq.com/blog/remote-customer-support-teams): Do managers of remote customer support teams do anything differently to maintain team morale? 
- [How to Scale AI in Customer Service Without Losing the Human Touch](https://hiverhq.com/blog/scaling-ai-in-customer-service): Learn how to effectively scale AI in customer service to enhance efficiency and drive business growth. Discover practical strategies and real-world examples.
- [The Hidden Costs of ‘Do Not Reply’ Emails: Why They’re Hurting Your Business](https://hiverhq.com/blog/do-not-reply-emails): In the European Union, GDPR laws require an easy opt-out method for marketing emails. However, Do Not Reply emails don't provide this option, making your company non-compliant with these regulations. 
- [10 Best Ticket Management Tools in 2025](https://hiverhq.com/blog/ticket-management-tools): Not using a ticket management system in 2025 is like a distant dream for customer support teams. Without a ticketing system, your helpdesk will not be accountable, there will be no paths to escalate high-priority tickets, there will be no triage, and there will be no ticket history to refer to. 
- [Customer Effort Score: The Key to Effortless Customer Experiences](https://hiverhq.com/blog/customer-effort-score): Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to perform a simple task?
- [Customer Service Scripts for Every Situation: 70+ Examples & Templates](https://hiverhq.com/blog/customer-service-scripts): For many agents, solving the problem isn’t the most challenging part- it’s figuring out what to say under pressure. A pause too long, the wrong tone, or an unhelpful phrase can escalate things quickly. That’s where customer service scripts help!
- [6 Emerging Trends That Will Define the Future of Customer Service](https://hiverhq.com/blog/future-of-customer-service-trends): The future of customer service sits at this intersection: smarter tech, sharper strategy, and stronger alignment with business goals.
- [Hiver Guide: How to Create a Chatbot for Customer Service](https://hiverhq.com/blog/create-a-chatbot-for-customer-service): ?Real World Example: A customer service chatbot that helps with different issues, from processing returns to answering detailed questions about products, by learning from previous interactions to provide more accurate assistance.
- [How to excel as a Customer Experience Manager: 7 Proven Strategies for Success](https://hiverhq.com/blog/customer-experience-manager-strategies): This is where the role of a customer experience manager becomes crucial. They are the masterminds behind those memorable moments that turn one-time shoppers into loyal customers. 
- [A Complete Guide To Customer Profiles (+Examples and Templates)](https://hiverhq.com/blog/create-customer-profile): Enter customer profiles — the guess-proof method to personalize customer experiences and drive loyalty.
- [Customer Service Survey Questions: 80+ Ready-to-Use Examples and Best Practices](https://hiverhq.com/blog/customer-service-survey-questions): Learn how to create effective customer service surveys with 30+ questions. Also know the best practices for creating effective customer service surveys.
- [A 2025 Guide to Enterprise Customer Service](https://hiverhq.com/blog/enterprise-customer-service): Enterprise customer service differs from small business support. Explore best practices, challenges, and future trends in enterprise customer service.
- [How To Create Jira Tickets From Your Email? (Step-by-step Guide)](https://hiverhq.com/blog/create-jira-tickets-from-email): Jira is one of the most popular tools for tracking issues and managing projects. It’s been around for years and continues to help teams collaborate and resolve work faster.
- [9 Best Customer Service Automation Software in 2025](https://hiverhq.com/blog/customer-service-automation-software): A customer service automation software is a tool that helps businesses manage customer queries more efficiently. Here are the 9 best options in the market in 2025.
- [How Paperless Invoicing is Revolutionizing Finance Operations](https://hiverhq.com/blog/paperless-invoicing): Invoicing is a crucial aspect of any business operation, and it is currently undergoing significant changes. With a move toward digitization and automation, the process of managing invoices is becoming more efficient. Businesses are increasingly seeking ways to streamline operations, reduce costs, and enhance efficiency. As such, paperless invoicing has emerged as a crucial step in this direction—promising significant improvements in managing invoices.
- [5 Communication Tips For Your Finance Team: Email Templates Included](https://hiverhq.com/blog/finance-team-communication): Ineffective communication within finance teams can lead to significant issues, impacting productivity and hindering organizational success. 
- [The Customer Is Always Right. (Or Are They?)](https://hiverhq.com/blog/the-customer-is-always-right): It feels like the phrase - “the customer is always right” has been around forever. It sounds like the kind of advice your grandfather would give you on the first day of your job in retail. Just me? Ok. 
- [Omnichannel Customer Experience Explained: Benefits, Tips and Examples](https://hiverhq.com/blog/omnichannel-customer-experience): An omnichannel customer experience connects all customer touchpoints seamlessly. Discover the benefits, examples, and tips to build such a unified strategy.
- [6 Strategies to Increase the Number of Repeat Customers for Your Brand](https://hiverhq.com/blog/repeat-customer): What is it that makes you walk into your favourite cafe time and again? Is it because the barista recognizes you and is already working on your order before you’re at the counter? Or is it because of the one time they gave you a complimentary pastry with your coffee? Or maybe it’s the fact that they just make really good coffee. 
- [A Guide to Customer Data Management [Definition+Benefits+Best Practices]](https://hiverhq.com/blog/customer-data-management): Most businesses, including yours, have access to a stockpile of valuable customer data. The problem, however, is that most of them don’t do a very good job of harnessing this information to their advantage. 
- [5 Best Open Source Helpdesk Software in 2025](https://hiverhq.com/blog/open-source-helpdesk): A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An open source helpdesk software does all that with a little twist: its source code is available publicly. You can install and modify this source code as you need. 
- [Why Email Management is Crucial for Finance Operations](https://hiverhq.com/blog/importance-of-email-management-finance-operations): There used to be a time when finance teams only required an accounting system and a spreadsheet to meet all the needs and expectations of the organization. 
- [10 Top Customer Retention Software to Boost Loyalty and Reduce Churn](https://hiverhq.com/blog/customer-retention-software): Its a proven fact that retaining your existing customers is much cheaper than acquiring new ones. In fact, new customer acquisition is 5 times more expensive due to all the costs incurred due to marketing, advertising, and sales efforts.
- [What is Customer Relationship Management (CRM)? Types, Benefits, and Trends](https://hiverhq.com/blog/customer-relationship-management): Building strong customer relationships is something every business needs today. Sure, having a great product or service matters, but going the extra mile to engage with your customers? That’s where the real win happens.
- [Best Strategies for Managing Difficult Customer Conversations [Expert Opinion]](https://hiverhq.com/blog/manage-difficult-customer-conversations): Conversations are at the heart of customer support, especially the tricky ones that really push the limits of patience and empathy. 
- [Complete Guide to Call Center Customer Service Training in 2025](https://hiverhq.com/blog/call-center-customer-service-training): When was the last time you contacted a company via phone and were put on hold for what felt like forever? Or you were transferred between multiple support staff and not offered a solution?
- [Everything You Need to Know About Customer Courtesy in the Digital Age](https://hiverhq.com/blog/customer-courtesy): Learn how customer courtesy in the digital age can elevate your brand and create lasting relationships by delivering personalized, empathetic experiences
- [What is Fintech Customer Service? Importance, Tools, and Best Practices](https://hiverhq.com/blog/fintech-customer-service): In fintech, customer service isn’t a back-office function but part of the product experience.
- [Mastering the Customer Lifecycle: Strategies, Key Metrics and Examples](https://hiverhq.com/blog/customer-lifecycle-strategy): You, as a customer, are on a journey called the customer lifecycle. It begins when you discover a product and ends when you become its loyal advocate.
- [Customer Enablement 101: The What And How (With Examples)](https://hiverhq.com/blog/customer-enablement): That’s where customer enablement comes in. It bridges the gap between customer expectations and product capabilities, ensuring that your customers not only understand but also maximize the value of your product.
- [Top 10 Trends in Accounts Payable for 2025](https://hiverhq.com/blog/10-top-trends-accounts-payable): Freeing up cash trapped in your balance sheet will help you get the funds you need to boost growth and take hold of new investment opportunities as they arise.
- [How to Create a Customer Service Philosophy (+ 4 Great Examples to Be Inspired By)](https://hiverhq.com/blog/customer-service-philosophy): So what exactly is a customer service philosophy and how do you cultivate it within your organisation? 
- [5 Pro Ways to Automate Emails on Microsoft Outlook](https://hiverhq.com/blog/5-pro-ways-to-automate-emails-on-microsoft-outlook): Picture your customer service or finance team constantly bombarded with emails, struggling to keep up with urgent inquiries or financial requests. The overwhelm is real. 
- [How to Write a Professional Email: Format, Tips & Examples](https://hiverhq.com/blog/how-to-write-a-professional-email): How much time do you spend rewriting an email before you finally hit send?
- [Challenges in Vendor Management: What Finance Teams Need to Know](https://hiverhq.com/blog/vendor-management-challenges): When it comes to vendor management, the finance function is the missing link that can drive accountability and operations. 
- [What is Ticketing? A Detailed Guide for Better Support](https://hiverhq.com/blog/ticketing): This is where the concept of ticketing comes in. In this guide, let’s dive into the history of ticketing, how it works, and understand its benefits.
- [Top 7 Retail Customer Service Strategies That Deliver Results](https://hiverhq.com/blog/retail-customer-service): In 2025, retail customer service goes beyond full shelves and pretty online stores; it’s also about how shoppers feel at every step of the buying journey—from discovery to post-purchase support.
- [What Is BPO Customer Service and Is It Right for You?](https://hiverhq.com/blog/what-is-bpo-customer-service-and-is-it-right-for-you): ​​90% of customers* say an “immediate” response is essential. But meeting these expectations with an in-house team alone isn’t always feasible, especially when support needs fluctuate or you’re scaling fast. That’s where BPO customer service can help.
- [Customer Data Protection: Strategies, Best Practices and Compliance](https://hiverhq.com/blog/customer-data-protection): Customer data protection involves securing sensitive customer information. Learn key strategies and essential compliance rules to keep data safe.
- [16 Best Customer Account Management Software Tools in 2025 (Free + Paid)](https://hiverhq.com/blog/customer-account-management-software): These aren’t my words. They’re from a Reddit thread I came across while researching to put together the list for the best customer account management software. But it makes total sense to me.
- [From Jell-O to Google Wave: How Customer Education Shapes Product Success](https://hiverhq.com/blog/customer-education): Learn how customer education can boost product adoption by empowering users, improving engagement, and fostering long-term loyalty
- [12 best customer analytics software tools for your business in 2025](https://hiverhq.com/blog/customer-analytics-software): To keep customers engaged in this competitive market space, you need to fully leverage data — and that’s where customer analytics software comes in.
- [Call Center Customer Service: A Detailed Guide](https://hiverhq.com/blog/call-center-customer-service): When we think about call centers, it’s easy to picture a place where agents are just answering phones all day. But the reality is that call centers have evolved far beyond that. They’re now essential hubs for engaging with customers, solving problems, and even driving sales. For many businesses, the call center is the front line. It's where customer trust is won or lost.
- [Multilingual Customer Support: How To Assist A Global Audience](https://hiverhq.com/blog/multilingual-customer-support): Find out how you can build a multilingual customer support strategy to assist customers in their respective native languages effectively.
- [How to Create and Manage Email Groups in Outlook?](https://hiverhq.com/blog/create-and-manage-email-groups-in-outlook): Here is everything you need to know about email groups in Outlook. Learn the importance and the steps involved to create and manage them effectively.
- [10 Tips and Tools I Recommend to Improve Email Productivity](https://hiverhq.com/blog/email-productivity): Boost your email productivity with 10 essential tips and tools. Learn how to manage your inbox, streamline communication, and stay focused on what matters most.
- [How to Clean Up Email Inbox](https://hiverhq.com/blog/how-to-clean-up-email-inbox): Do you ever sit down at your desk, ready to tackle the day’s tasks, but when you open your inbox, you’re hit with an overwhelming wall of unread emails?
- [13 Best Customer and Client Portal Software in 2025 ](https://hiverhq.com/blog/customer-portal-software): When customers reach out, they want clarity. They want to know the status of their order, whether their invoice has been processed, or a resolution timeline.
- [The Complete Guide to Email Management for Hospitals](https://hiverhq.com/blog/email-management-for-hospitals): In a hospital where every minute matters, efficient communication is not just convenience—it's a necessity.  
- [Top 11 Customer Engagement Metrics To Measure](https://hiverhq.com/blog/customer-engagement-metrics): Discover the top customer engagement metrics like website traffic, bounce rate and more. Track these to understand your audience and boost satisfaction.
- [11 effective sales email templates you must try](https://hiverhq.com/blog/sales-email-templates): In this guide, we will discuss eleven effective sales email templates that are sure to make your prospects hit the reply button.
- [10 Best AI Email Assistants in 2025](https://hiverhq.com/blog/ai-email-assistants): AI is changing how we manage our work. 
- [Best Digital Customer Service Platforms to Streamline Support in 2025](https://hiverhq.com/blog/digital-customer-service-platform): That’s where digital customer service platforms come in. These tools centralize every interaction, automate repetitive tasks, and give your team the visibility and context they need to respond quickly and effectively, across any channel.
- [Email Threads and 7 Best Practices to Manage Them](https://hiverhq.com/blog/email-thread): Email threads can be both a blessing and a boon. 
- [How to Write an Effective Formal Email: Format, Tips, and Examples](https://hiverhq.com/blog/formal-email-writing): Formal email writing is a skill that never goes out of style. Whether you're applying for a job, reaching out to a client, or escalating an issue to a manager. However, the way you structure and phrase your message can make or break the conversation.
- [What is a Customer Portal (& How to Build One)](https://hiverhq.com/blog/customer-portal): A customer portal is an online platform for customers to access support, track the status of their requests, and self serve.
- [Understanding Outlook’s High Importance Feature: What It Means and How to Use It](https://hiverhq.com/blog/outlook-high-importance): Learn how to use Outlook's High Importance feature to prioritize emails, improve communication, and ensure urgent messages get prompt attention.
- [What are Google Workspace Email Aliases and How to Use Them?](https://hiverhq.com/blog/google-workspace-email-alias): A Google Workspace alias is an additional email address that you can create and associate with your primary Google Workspace email account. It acts as an alternative email address that forwards emails to your primary inbox, helping you manage multiple email addresses without setting up separate accounts.
- [57 Customer Service Quotes to Inspire Your Team to Excellence](https://hiverhq.com/blog/customer-service-quotes): Customer service can be a challenging and stressful job most days. Here’s a list of some powerful customer service quotes to remind you of the impact you create and the people you help.
- [Top Service Desk Software in 2025 (+ How to Choose the Right One)](https://hiverhq.com/blog/service-desk-software): Discover the top 10 service desk software for 2025, featuring tools to streamline IT support, automate workflows, and enhance user satisfaction.
- [How To Build A Customer-Oriented Company](https://hiverhq.com/blog/customer-oriented-company): A customer-oriented company is one that places the customer at the heart of everything it does. Learn how to do it with these proven strategies and examples.
- [How To Create Another Gmail Account](https://hiverhq.com/blog/how-to-create-another-gmail-account): Whatever the reason, having another Gmail account is good to have. Thankfully, Google allows you to create multiple Gmail accounts in a jiffy, even if you don’t happen to be the most tech-savvy person.
- [What is Solution Selling (and How To Do It): Complete Guide](https://hiverhq.com/blog/solution-selling): If you consider how sales teams typically work, it involves convincing a prospect to buy a certain product or service. 
- [5 Tools That Convert Gmail Into a Powerful CRM](https://hiverhq.com/blog/5-tools-that-convert-gmail-into-a-powerful-crm-2): Zig Ziglar once said, “Timid Salesmen have Skinny Kids”.
- [13 Proven Customer Service Techniques for Better Support in 2025](https://hiverhq.com/blog/customer-service-techniques): Most support teams don’t struggle because they lack empathy or effort. They struggle because the playbook hasn’t changed while customer behavior has. Customer service techniques that worked a few years ago aren’t enough anymore.
- [How to Block an Email Address in Outlook [2025]](https://hiverhq.com/blog/block-email-address-in-outlook): Does it ever seem like your Outlook inbox is perpetually flooded with so many emails? From promotional offers and relentless spam to maybe emails from individuals you’d much rather avoid.
- [How to Write a Cover Letter for Customer Service: Templates, Examples & Expert Tips](https://hiverhq.com/blog/customer-service-cover-letter): Cover letters are a sure shot way of standing out when applying for customer service jobs. Here’s a detailed guide on how to write one, with examples and tips.
- [How To Create A New Gmail Account In Minutes](https://hiverhq.com/blog/create-new-gmail-account): Gmail is a popular email service provider by Google. Here is a complete guide on how to create a new Gmail account.
- [10 Best AI Email Cleaning Tools](https://hiverhq.com/blog/ai-email-cleaning-tools): We've all been there—an overflowing inbox that feels more like a chaotic mess than a helpful communication tool. Juggling between newsletters, important emails, company-wide announcements, and other spam messages, managing an inbox can be a real headache.
- [Introducing Custom fields](https://hiverhq.com/blog/introducing-custom-fields): Hiver helps teams collaborate and deliver quality support to customers, vendors, and employees from the comfort of their inbox. To continue to help businesses transform the way your team collaborates - we’ve launched custom fields. This addition will help teams create segments for each business’s requirement to categorize, track, and manage tasks across teams tailored precisely to required business workflows. 
- [How to Enable and Use Gmail Canned Responses (2025 Guide)](https://hiverhq.com/blog/the-ultimate-guide-to-gmail-canned-responses): Here’s a step-by-step guide on how to enable, create, and set up canned responses in Gmail:
- [How to Create an Outlook Ticketing System: A Step-by-Step Guide](https://hiverhq.com/blog/using-outlook-as-a-helpdesk): Outlook offers features like shared mailbox, rules, and templates to manage customer queries. Learn how to turn Outlook into a help desk.
- [How To Deliver Great Customer Service? Strategies, Tips, and What Not To Do](https://hiverhq.com/blog/great-customer-service-tips-and-examples): Great customer service isn’t always about grand gestures.
- [Understanding Call Deflection: What It Is and Why It Matters](https://hiverhq.com/blog/what-is-call-deflection): Discover the benefits of call deflection, a strategy that improves customer support efficiency by redirecting routine queries to self-service options, enhancing productivity and satisfaction.
- [How to Turn Customers into Loyal Advocates [Expert Opinion]](https://hiverhq.com/blog/customer-loyalty-and-advocacy): I can't emphasize enough how crucial customer loyalty and advocacy are for any business. 
- [How to Organize Emails In Outlook](https://hiverhq.com/blog/organize-emails-in-outlook): Learn effective strategies for organizing your emails in Outlook. Use folders, categories, rules, and search folders to boost productivity and efficiency
- [Customer Cohort Analysis: What It Is and How You Can Use It](https://hiverhq.com/blog/customer-cohort-analysis): Learn how customer cohort analysis reveals behavior patterns, improves retention, and informs data-driven strategies for enhanced business growth.
- [Conversational Speed: The New Benchmark for Exceptional Customer Service](https://hiverhq.com/blog/conversational-speed-in-customer-service): Conversational speed isn’t just about talking fast—it's about how swiftly and effectively customer service can respond to queries and positively impact customer experience. When customers reach out for help, they're not just looking for answers; they're hoping for a quick and empathetic response. 
- [Microsoft Outlook Analytics Tools & Setup Guide for 2025](https://hiverhq.com/blog/outlook-analytics-tools): Learn how to effectively use Outlook Analytics to boost your email productivity. Discover the best tools for tracking and analyzing your email performance.
- [52 Key Customer Service Statistics in 2025](https://hiverhq.com/blog/customer-service-statistics): In this article, I’ll be talking about important customer service statistics as well as the latest trends in customer support to consider in 2025 and beyond. It’ll help you keep your finger on the pulse on the increasing expectations of customers and how you need to strengthen your support offerings. 
- [How to Leverage AI to Get the Most Out of Outlook](https://hiverhq.com/blog/ai-features-outlook): In this blog, we take a look at the top AI features Outlook offers which you can leverage to enhance your productivity. Let’s dive in!
- [9 Essential Outlook Tips and Tricks to Boost Email Productivity](https://hiverhq.com/blog/outlook-tips): If there’s anything I’ve learnt using Outlook over the years, it’s that it is an extremely powerful email service that most people don’t take full advantage of. 
- [Google Contacts: 5 Tips And Tricks You Wish You Knew Sooner](https://hiverhq.com/blog/google-contacts-tips-and-tricks): But when it comes to fully leveraging Google Workspace services, like Google Contacts, we often realize we're just scratching the surface.
- [Distribution Groups vs. Shared Mailboxes in Outlook: When To Use What](https://hiverhq.com/blog/distribution-groups-vs-shared-mailboxes-in-outlook): Efficient email management is crucial for clear and timely communication in any organization. Whether you're handling customer inquiries, coordinating with team members, or sending internal announcements, how you manage emails can significantly impact your workflow.
- [How to Sync OneDrive With Outlook : 2025 Guide](https://hiverhq.com/blog/sync-onedrive-with-outlook): OneDrive is a cloud storage service from Microsoft that allows you to store,and sync files across devices. Learn how to sync OneDrive with Outlook.
- [How to Encrypt Outlook Email](https://hiverhq.com/blog/encrypt-outlook-email): Learn about the two ways you can encrypt your email messages in Outlook. Safeguard sensitive business information.
- [10 Customer Success Emails for Different Scenarios](https://hiverhq.com/blog/customer-success-emails): Ten customer success email examples to help you onboard new customers, address churn, and drive upsell and cross sell opportunities.
- [How to Write An Invoice Email [Tips + Templates]](https://hiverhq.com/blog/invoice-email-template): Learn how to write an effective invoice email. Streamline your invoicing process and ensure timely payments with these best practices.
- [Gmail vs Outlook: Which Email Service to Choose in 2025](https://hiverhq.com/blog/gmail-vs-outlook): Gmail offers seamless Google integration, while Outlook provides robust Microsoft Office features. Discover which email service is best for you.
- [How to Export your Contacts from Outlook Correctly](https://hiverhq.com/blog/export-contacts-from-outlook): First and foremost, make sure you have the necessary permissions to export contacts from Outlook. If you’re using Outlook at work or as part of an organization, you might need administrative privileges. Check with your IT department if you’re unsure about your permissions.
- [6 Easy Tips to Improve Your Customer Interactions](https://hiverhq.com/blog/customer-interaction-management-tips): Customer Interaction Management refers to the systematic process of managing all interactions between a business and its customers. 
- [AI in Accounts Payable and Receivable: Top 6 Tools, Benefits & Use Cases](https://hiverhq.com/blog/ai-in-accounts-payable-and-receivable): We evaluated all six tools using clear criteria - usability, features, integrations, reliability, and support - so you get recommendations grounded in real testing, and not guesswork. With 10,000+ teams using Hiver, we understand what dependable software actually looks like in everyday finance operations, especially when adopting AI in accounts payable and receivable. Our AI-driven workflows are used globally to streamline approvals, reduce manual effort, and prevent payment delays. 
- [What to Do When Outlook Won’t Send Emails: Troubleshooting Guide](https://hiverhq.com/blog/troubleshooting-outlook-not-sending-emails): Have you ever found yourself finally sitting down to send those important emails, only to have Outlook punish you for procrastinating? 
- [The Ultimate Guide to Email Management for YouTubers](https://hiverhq.com/blog/the-ultimate-guide-to-email-management-for-youtubers): Effective email management for YouTubers begins by identifying which messages need immediate attention and which can be deferred. This prioritization ensures that you're always on top of urgent collaborations and critical communications, preventing anything important from being overlooked.
- [7 Effective Email Templates to Keep Your Manager in the Loop](https://hiverhq.com/blog/7-effective-email-templates-to-keep-your-manager-in-the-loop): Ever find yourself scrambling to remember all the great things you did at work when performance review time rolls around? It's like trying to recall what you had for breakfast three months ago! 
- [How to Set Up Microsoft Outlook Filters](https://hiverhq.com/blog/outlook-filters): Outlook filters automatically help you sort, organize, and manage your emails based on specific criteria. Here is how to set up filters in Microsoft Outlook.
- [10 Examples of Bad Customer Service and How to Avoid Them](https://hiverhq.com/blog/bad-customer-service): Read on as we discuss 10 examples of bad customer service and learn how to prevent them.
- [Your Guide to Sending Emails Securely in Outlook](https://hiverhq.com/blog/secure-email-in-outlook): With phishing attacks, malware, and spam on the rise, email security is more important than ever. A lot of our inboxes contain sensitive information - business contracts, bank details, legal documents - and that makes it a prime target for cyber threats. 
- [8 Most Frequently Asked Questions About Outlook](https://hiverhq.com/blog/outlook-faqs): Microsoft Outlook is an email application which is primarily used to send and receive emails. It also offers other functionalities such as a calendar, task management, and contact organization. 
- [Email Signature Templates for Gmail and Outlook](https://hiverhq.com/blog/email-signature-templates): Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they reflect your professionalism, provide key contact details, and help reinforce your personal or business brand. 
- [Gmail Search Operators: 50 Commands to Find Emails Faster (With Examples)](https://hiverhq.com/blog/top-gmail-search-operators): When your inbox is overflowing with customer conversations, updates, and follow-ups, finding a specific email can feel like searching for a needle in a haystack. That’s where Gmail search operators come in. 
- [E-commerce Returns Management: Processes & Best Practices](https://hiverhq.com/blog/e-commerce-returns-management): The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce returns management.
- [How to Create a Distribution List in Gmail – 2025 Guide](https://hiverhq.com/blog/create-distribution-list-in-gmail): Distribution lists in Gmail allow you to email multiple contacts at once. Learn how to create and manage these lists in Gmail.
- [How to Improve Email Management for Lawyers: 6 Best Practices](https://hiverhq.com/blog/email-management-for-lawyers): For lawyers and their teams, the sheer volume of incoming emails can be overwhelming. Client communications, court notices, internal memos, you name it. 
- [Benefits of Chatbots: 13 Reasons Why You Must Use Them in 2025](https://hiverhq.com/blog/benefits-of-chatbots): The main benefits of chatbots include 24/7 support availability, quick answers to commonly asked questions, and low operational costs.
- [How To Create Rules In Gmail](https://hiverhq.com/blog/create-rules-in-gmail): Gmail rules are features that help you automatically sort and filter incoming emails. Here is a guide to creating such rules for an organized inbox.
- [A Guide to Gmail for Business – Benefits | Pricing | Set-Up | Alternatives](https://hiverhq.com/blog/gmail-for-business): Gmail for Business is a powerful email service. Learn about its standout features, pricing, and setup.
- [Internal KB or External KB – What to Choose and How to Choose?](https://hiverhq.com/blog/internal-kb-or-external-kb-what-to-choose-and-how-to-choose): When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact your efficiency and customer satisfaction. Hiver offers robust solutions for both internal and external knowledge bases, each catering to specific needs and use cases. This blog will guide you through the key features, benefits, and practical advice on how to choose the right type of knowledge base for your business.
- [6 Proven Email Management Best Practises for Enterprise Businesses](https://hiverhq.com/blog/enterprise-email-management): Do you want to master email management at an enterprise company? Here are 6 proven strategies that can help you.
- [Top Ways to Set SMART Goals for Customer Support Teams](https://hiverhq.com/blog/smart-goals-customer-support): Proper goal setting in customer support teams is very crucial. 
- [Mobile Help Desk: Benefits, Use cases, Apps](https://hiverhq.com/blog/mobile-help-desk): Discover the advantages, practical applications, and top mobile help desk apps for streamlined customer support on the go.
- [Email Management for Education: 5 Best Practices](https://hiverhq.com/blog/email-management-schools): An email management system is software that helps individuals and organizations handle email communication clutter-free.
- [11 Best Google Sheets Add-ons to Enhance Productivity](https://hiverhq.com/blog/google-sheets-add-ons): Google Spreadsheets are vital for organizing, analyzing, and visualizing data. 
- [Chatbot vs Live Chat: Which is Better for Customer Experience in 2025?](https://hiverhq.com/blog/chatbot-vs-live-chat-what-to-choose): Learn the difference between chatbot and live chat in customer service. Explore the use cases of both and find out which one is best suited for your business.
- [32 Best AI Chatbots for Customer Service in 2025](https://hiverhq.com/blog/ai-chatbots): An AI chatbot is a software that can simulate conversations with human users. Learn about the 11 best AI chatbots available in 2025, their key features, and uses.
- [11 Features To Look For in a Chatbot in 2025](https://hiverhq.com/blog/chatbot-features): Explore essential chatbot features that enhance user interaction. Top chatbot features include NLP, integration capabilities, and analytics amongst others.
- [7 Most Effective Chatbot Examples](https://hiverhq.com/blog/chatbot-examples): “Hello! How can I assist you today?”
- [A Complete Guide to Customer Service Training for Employees in 2025: The Road to Happy Customers](https://hiverhq.com/blog/customer-service-training): That’s what poor customer service training looks like, and the consequences can be expensive.
- [7 Best Help Desk SLA Templates to Streamline Support](https://hiverhq.com/blog/helpdesk-slas): When a customer raises a support ticket, they expect clarity - on when they’ll hear back, how long it’ll take to fix the issue, and what happens if it’s urgent.
- [3 reasons  to set up  a Customer Portal on Hiver](https://hiverhq.com/blog/3-reasons-to-set-up-a-customer-portal-on-hiver): In today's world, a seamless and efficient customer support experience is table stakes. While interacting with any business, customers expect to have a way to easily submit queries, raise issues, track their progress, and find solutions conveniently.
- [How Using a Help Desk Service Impacted These Five Brands](https://hiverhq.com/blog/help-desk-services): Help Desk Services are tools that help you resolve queries your customers might have. Here are 6 success stories of brands that use such a service.
- [The 10 Best AI Helpdesk Software for 2025: Compare AI Capabilities, Benefits, and Pricing ](https://hiverhq.com/blog/ai-helpdesk): Learn about the different ways AI can boost help desk productivity. Discover the 7 best AI-powered help desk software available in 2025.
- [9 Things to Consider When Switching Help Desks](https://hiverhq.com/blog/switch-helpdesks): Switching help desks doesn't have to be complicated. We discuss nine things you must remember while moving from one help desk to another.
- [How to set up a help desk? (+ Best Practices)](https://hiverhq.com/blog/setup-helpdesk): Learning how to set up a help desk can be quite daunting. 
- [What is a Chatbot How Does it Work? 2025 Guide](https://hiverhq.com/blog/what-is-a-chatbot): Discover how chatbots enhance customer service and how they work. Learn how to build a chatbot for your business.
- [Enhancing Customer Interactions: How AI Boosts Efficiency and Satisfaction](https://hiverhq.com/blog/enhancing-customer-interactions-how-ai-boosts-efficiency-and-satisfaction): Managing customer interactions can sometimes feel like navigating a maze. AI is quickly turning into a go-to partner for businesses keen on enhancing how they interact with customers. It's not just about speeding things up — it's really about making the customer's experience smoother and more memorable.
- [Outsourcing Customer Service: Pros, Cons & Top 7 Vendors in 2025](https://hiverhq.com/blog/outsourcing-customer-service): Want to know more about outsourcing customer service? Explore the top 5 customer service outsourcing companies, benefits, and resources.
- [11 Email Etiquettes Every Professional Should Know](https://hiverhq.com/blog/email-etiquette): In this article, we will explore 11 essential email etiquette every professional should know and follow to stand out.
- [Choosing the Right HR Help Desk Software: A 2025 Guide](https://hiverhq.com/blog/hr-helpdesk): Discover how to choose the right HR help desk software. Dive in to understand the importance, essential features, the best tools to choose from
- [40 Best Customer Service Podcasts in 2025](https://hiverhq.com/blog/customer-service-podcasts): Explore the 10 customer service podcasts - stay updated with the latest trends and strategies to deliver exceptional customer service.
- [Listening, Understanding, Acting: A Blueprint for Customer Satisfaction](https://hiverhq.com/blog/customer-satisfaction-blueprint): Expert shares tips to boost customer satisfaction.
- [10 Web-Based Help Desks for 2025](https://hiverhq.com/blog/web-based-help-desk-software): Explore top 10 web-based help desk software for streamlined customer support with comprehensive ticketing, multi-channel, and automation features
- [10 Knowledge Management Tools for 2025](https://hiverhq.com/blog/knowledge-management-tools): A knowledge management tool helps companies create an accessible repository of important resources. Here are 10 tools that can do this for you
- [Experts Share Best Practices on Using Support Feedback to Improve Products](https://hiverhq.com/blog/customer-support-feedback-in-product-development): Have you ever wondered what drives product development? Or how some companies seem to always be a step ahead of their competitors? 
- [Amp-up Your Live Chat’s Support Potential with New Updates](https://hiverhq.com/blog/amp-up-your-live-chats-support-potential-with-hiver-chatbots): Businesses today are looking to thrive in an era where customers expect instant gratification and round-the-clock support. Businesses face the daunting challenge of meeting these expectations without compromising on the quality of customer service. Recognizing this gap, Hiver has released three feature releases to enhance its Live Chat offering. Here are the new features that you can try out in your Hiver account today:
- [How Customer Support Influences Product Excellence](https://hiverhq.com/blog/how-customer-support-influences-product-excellence): When we think about product improvement, the role of customer support might not be the first thing that pops into our heads. 
- [10 Tips to Overcome Email Overload](https://hiverhq.com/blog/email-overload-tips): Whether you’re someone that works in a customer-facing role or an internal role, it’s very likely that you find yourself overwhelmed by the sheer volume of emails you receive daily. 
- [Top 11 AI Tools for People Operations](https://hiverhq.com/blog/ai-tools-for-people-operations): AI is quickly becoming a go-to tool in People Ops—and it’s easy to see why. It helps HR teams cut down on repetitive work, streamline processes, and stay focused on what really matters: supporting people.
- [The Crucial Role of Email Management in Hospital Settings](https://hiverhq.com/blog/email-management-hospitals): In today's fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital operations. 
- [Why Customer Support Needs a Seat at the Table](https://hiverhq.com/blog/importance-of-customer-support-in-business-strategy): Customer Success leader Sarah Caminiti highlights the crucial role of customer support in driving business growth.
- [Streamlining Communication: Email Management for Entertainment Industry Professionals](https://hiverhq.com/blog/email-management-for-entertainment): In the fast-paced world of entertainment, effective communication is paramount. Whether you're managing a production, coordinating events, or handling talent relations, staying on top of emails is essential for success. 
- [Buyer’s guide to SaaS Help Desk Software: Top picks + checklist](https://hiverhq.com/blog/saas-help-desk-software): One of the main reasons this could happen is if customers don't feel heard, and have issues that are either neglected or aren't resolved on time. This is where having a SaaS help desk software can help. It ensures all user queries are actioned in a streamlined manner and that nothing gets missed. 
- [The 10 Best SaaS Knowledge Base Software in 2025](https://hiverhq.com/blog/saas-knowledge-base-software): SaaS knowledge base software is a tool used to create an online library of resources for internal and external use. Here are the 10 best software available in 2025.
- [11 Interesting Facts About Email you Probably Didn’t Know](https://hiverhq.com/blog/interesting-facts-email): Emails today are the backbone of all business and professional communication. It’s ingrained deeply in our daily lives. Looking for a job? Email the recruiter. Need customer support on a recent purchase? Email the company. Want to sell something? Email your target customers. Look, I can go on and on. But the point is, we can’t do without emails. It’s still the best way to get in touch with people across the world. Not to mention, you need an email for pretty much any website or app you sign up for.
- [Email Content Management Systems: A Detailed Guide](https://hiverhq.com/blog/email-content-management-system): This is where the magic of Email Content Management Systems (ECMS) comes into play. 
- [Time to Resolution: Why It Matters and How to Improve It](https://hiverhq.com/blog/time-to-resolution): Let’s say a customer who encounters a glitch while using your software reaches out to customer support, and is left waiting for a solution. With the passing of every minute, frustration mounts, and the likelihood of a positive outcome diminishes. This scenario highlights the critical importance of the concept: time to resolution.
- [The Ultimate Guide to Email Automation Software: 10 Must Have Tools](https://hiverhq.com/blog/email-automation-software): A list of 10 email automation software that can help your teams run targeted campaigns, nurture prospects, and drive engagement.
- [A Quick Guide on Customer Success Marketing Strategies](https://hiverhq.com/blog/customer-success-marketing): Here's the thing—the customer journey doesn't end at a successful sale. For companies aiming not just to acquire but to retain and grow customers, the spotlight should be on customer success marketing. 
- [What NPS Tells You About Your Customer Experience [+ What You Can Do About It]](https://hiverhq.com/blog/nps-customer-experience): Understanding what your customers really feel about your brand isn’t easy. Most teams want better insights, but getting there often means using long, clunky surveys that few people complete and even fewer take action on.
- [Best Email Management Strategies for CEOs and CTOs](https://hiverhq.com/blog/email-management-strategies-for-executives): Here are some frequently asked questions about email management strategies for executive leadership. 
- [Front vs Missive: A Comprehensive Comparison](https://hiverhq.com/blog/front-vs-missive): Here is a detailed Front vs Missive comparison guide to help you choose the right customer support platform for your business.
- [A guide on how to deal with abusive customers](https://hiverhq.com/blog/handle-abusive-customers): In this comprehensive guide, we'll delve into the differentiation between angry and abusive customers. We’ll offer practical tips on effectively managing interactions with customers who display abusive behavior.
- [Customer Onboarding: Why It Matters, Best Practices, and Examples](https://hiverhq.com/blog/customer-onboarding): Explore how to create an effective customer onboarding strategy. Learn best practices, strategies, and real-world examples for success
- [Top 10 Customer Tracking Software in 2025](https://hiverhq.com/blog/top-10-customer-tracking-software): Here, customer tracking software emerges as a crucial tool for businesses aiming to thrive. These tools are not just about collecting data; they are about crafting experiences tailored to individual needs and preferences. 
- [10 Best FAQ Software For Your Business in 2025](https://hiverhq.com/blog/10-best-faq-software-for-your-business): Today, where instant gratification is not just desired but expected, the role of FAQ software in businesses is akin to having a personal assistant for each customer. Imagine each query a customer has is like a missing puzzle piece in their understanding of your product or service. FAQ software seamlessly fits these pieces together, offering a complete picture without delay or confusion.
- [Zendesk vs Zoho Desk: Which one is better in 2025?](https://hiverhq.com/blog/zendesk-vs-zohodesk): If you’re in customer service, Zendesk and Zoho Desk are two names that are hard to miss. These platforms have evolved to become not just tools for customer support but comprehensive ecosystems for enhancing customer engagement and operational efficiency.
- [How to Use Gmail as a CRM](https://hiverhq.com/blog/google-contacts-crm): When it comes to customer service, the tools you use can make all the difference. Gmail, renowned for its simplicity and ubiquity, stands as a testament to this. It’s not just an email service; for many budding businesses, it’s the frontline of customer relationship management. 
- [9 Best Practices To Manage Your Shared Inbox](https://hiverhq.com/blog/shared-inbox-for-teams): For many growing businesses, the shared inbox is a cornerstone, not just for customer support but across various departments. Its ease of setup and scalability make it ideal for teams in their nascent stages, as well as for those transitioning from small-scale operations to handling larger, more complex tasks and communications.
- [The Art of Customer-Centric Selling: A Guide to Building Lasting Relationships](https://hiverhq.com/blog/customer-centric-selling): Explore the power of customer-centric selling in boosting conversions. Discover why businesses, how to build a customer-centric sales process, and the key principles must be prioritized. Unlock the potential of aligning your sales strategy with customer needs.
- [11 Help Desk Best Practices to Deliver Efficient Customer Support](https://hiverhq.com/blog/help-desk-best-practices): Discover top help desk best practices for efficient support and customer satisfaction. Elevate your helpdesk operations today.
- [SaaS Customer Support in 2025: Tactics, Tools, and Examples That Drive Retention](https://hiverhq.com/blog/saas-customer-support): Discover everything you need to know about delivering exceptional SaaS customer support.
- [What is a Customer Success Manager? Role + Responsibilities](https://hiverhq.com/blog/customer-success-manager): Explore the vital role and responsibilities of Customer Success Managers in enhancing client satisfaction and business growth.
- [Zendesk vs Helpshift – A Detailed Comparison](https://hiverhq.com/blog/zendesk-vs-helpshift): Discover the differences between Zendesk's all-around customer support solutions and Helpshift's mobile-first customer service approach. This comparison will focus on how each platform serves different customer support needs, particularly in mobile and digital channels.
- [Zendesk vs LiveChat – A Detailed Comparison](https://hiverhq.com/blog/zendesk-vs-livechat): In this blog, we contrast Zendesk's comprehensive customer support platform with LiveChat’s focused approach to real-time customer engagement. We'll discuss how each platform caters to different aspects of customer service, examining their features, ease of use, and integration capabilities.
- [Zendesk vs Help Scout – A Detailed Comparison](https://hiverhq.com/blog/zendesk-vs-helpscout): This blog offers a side-by-side look at Zendesk's robust, feature-rich platform and Help Scout's simpler, more intuitive customer support approach. We'll delve into each platform's strengths, ideal use cases, and how they meet different organizational needs in customer service.
- [Zendesk vs. Hubspot Service Hub – A Detailed Comparison](https://hiverhq.com/blog/zendesk-vs-hubspot-service-hub): This blog compares Zendesk, known for its extensive customer service tools, with HubSpot Service Hub’s CX-focused approach. We'll explore how each platform suits different aspects of customer relationship management and support, looking at their features, integrations, and usability to guide your choice.
- [Zendesk vs Intercom – A Comparison Guide in 2025](https://hiverhq.com/blog/zendesk-vs-intercom): Dive into our analysis of Zendesk and Intercom, focusing on their approaches to customer engagement and support. While Zendesk offers a broad suite of support tools, Intercom is renowned for its conversational customer engagement. We'll compare their functionalities and best use cases.
- [Your Guide to B2C Customer Service](https://hiverhq.com/blog/b2c-customer-service): The key to thriving in the B2C realm lies in understanding one fundamental truth: it's all about the customer. Their expectations, their needs, and their experiences are at the heart of your success. In this guide, we delve deep into the world of B2C customer service, offering valuable insights and practical strategies to help you elevate your approach. From building lasting relationships to harnessing the power of personalization, join us on a journey to unlock the secrets of delivering exceptional B2C customer service.
- [What is a Customer Satisfaction Score? (And how to calculate it?)](https://hiverhq.com/blog/customer-satisfaction-score): Knowing how satisfied your customers are is not just valuable; it's essential. That's where the Customer Satisfaction Score (CSAT) comes into play. In this blog, we break down the CSAT metric in plain terms, helping you grasp its significance and how to use it effectively. Dive into the world of customer feedback and learn how measuring CSAT can be a game-changer for your business. Whether you're new to the concept or looking to sharpen your understanding, this guide has got you covered.
- [How to Write An Automated Email Response: Tips & Examples](https://hiverhq.com/blog/automated-email-response): Real-life examples on how to craft automated email responses. Save time in communicating effectively.
- [Intercom vs LiveChat: A Comprehensive Comparison](https://hiverhq.com/blog/intercom-vs-livechat): Learn about Intercom vs LiveChat in customer support. Compare their features, pricing, and other key aspects.
- [Reimagining Gmail Workspace: Hiver’s 2023 Achievements and 2024 Vision](https://hiverhq.com/blog/reimagining-gmail-workspace-hivers-2023-achievements-and-2024-vision): As we step into 2024, I'm thrilled to share with you the remarkable journey Hiver has been on over the past year. I’ll also take this opportunity to give you a glimpse into the exciting roadmap that we have planned for 2024.
- [Zendesk vs HappyFox](https://hiverhq.com/blog/zendesk-vs-happyfox): Deciding between Zendesk and HappyFox? This blog breaks it down. Zendesk shines with its scalability and comprehensive tools, ideal for larger businesses. HappyFox, with its user-friendly interface, is a hit among those seeking simplicity. We'll compare their features, pricing, and user experiences to help you find the right fit for your customer support needs.
- [Customer Experience Optimization: Best Practices, Tools, and Trends](https://hiverhq.com/blog/customer-experience-optimization): Customer experience optimization helps turn happy customers into brand advocates. Learn how to optimize every customer touchpoint and build long-term loyalty.
- [11 Customer Service Resume Examples for 2025](https://hiverhq.com/blog/customer-service-resume): Explore 11 customer service resume examples that highlight essential skills and formats to help you land your dream job.
- [10 Ways to Manage Multiple Email Accounts Efficiently](https://hiverhq.com/blog/manage-multiple-email-accounts): Explore 10 ways to efficiently manage multiple email accounts. These tips help drastically improve productivity, and save time and effort on a daily basis.
- [A Guide to Customer Acquisition in 2025 [Strategies, Tools and More]](https://hiverhq.com/blog/customer-acquisition-guide): A detailed guide to customer acquisition in 2024. Discover key strategies, tools and channels to grow your business with new customers.
- [70 Customer Service Email Templates for Faster, Friendlier Support](https://hiverhq.com/blog/customer-service-email-templates): Discover our carefully curated list of 70 best email templates for customer service. Enhance communication, resolve issues swiftly, and boost customer satisfaction.
- [24 Customer Experience (CX) Statistics for 2025](https://hiverhq.com/blog/customer-experience-statistics): 24 essential customer experience statistics for 2025. Discover trends in personalization, AI, multi-channel strategies, and more.
- [10 Strategies to Take Your E-commerce Customer Loyalty to the Next Level](https://hiverhq.com/blog/ecommerce-customer-loyalty-strategies): Imagine a small coffee shop that remembers your order every morning. This simple act transforms a routine transaction into a personal experience, compelling you to return day after day. This is the essence of customer loyalty in the e-commerce landscape, where the digital storefront has the power to make each customer feel uniquely valued, just like that local coffee shop.
- [Top 9 Ways to Improve Your Customer Success Strategy](https://hiverhq.com/blog/customer-success-strategy): When it comes to business, particularly in SaaS, the significance of a robust customer success strategy cannot be overstated. It's the linchpin that ensures customers not only realize the full potential of your product but become its staunch advocates. 
- [11 Best Practices To Boost Team Productivity](https://hiverhq.com/blog/increase-team-productivity): Think of a kitchen in a top-notch restaurant during the dinner rush: chefs, sous-chefs, and line cooks all in sync, ingredients transforming into culinary masterpieces with efficiency and artistry. This is the essence of team productivity—a seamless blend of talents where the whole is greater than the sum of its parts.
- [Zendesk vs Gorgias – A Comparison](https://hiverhq.com/blog/zendesk-vs-gorgias): Discover the ideal customer service platform for your business in our comprehensive blog comparing Zendesk and Gorgias. Delve into their features, pricing, and user experiences to find the perfect fit. Plus, uncover why Hiver might be the ultimate solution, bridging the gap with its efficiency and robust capabilities.
- [Mastering Customer Acquisition Cost (CAC):  Key Insights and Strategies](https://hiverhq.com/blog/customer-acquisition-cost): Learn effective strategies to calculate, analyze, and reduce customer acquisition cost. Perfect for businesses looking to optimize their marketing ROI.
- [9 Steps To Creating The Best Customer Success Journey](https://hiverhq.com/blog/customer-success-journey): This analogy rings true for businesses navigating the complex terrain of building customer relationships, without a well-defined customer success journey. 
- [AI vs Human in Customer Service: 50% Support Professionals Support AI-Human Collaboration](https://hiverhq.com/blog/ai-vs-human-in-customer-service): 2025's guide to AI vs Human in Customer Service: Insights on trends, customer preferences, and balancing tech with human interaction.
- [How to Create a Customer Success Plan (Templates & Examples)](https://hiverhq.com/blog/customer-success-plan): Here’s a detailed guide to creating a customer success plan for your business. Do not forget to check out the examples and templates.
- [Top 11 Sortd Alternatives for Your Business](https://hiverhq.com/blog/sortd-alternative): Looking for a Sortd Alternative? Here is a list of tools that work as an alternative to Sortd in terms of features and pricing.
- [6 Help Desk Workflow Automations to Improve your Productivity](https://hiverhq.com/blog/help-desk-workflows): A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s look at 5 help desk workflows your team needs.
- [10 LiveAgent Alternatives for Your Customer Support Team in 2025](https://hiverhq.com/blog/liveagent-alternative): If you're looking for a LiveAgent alternative, here are 10 help desk platforms you should consider in 2025.
- [What is Customer Perception? Everything You Need to Know About it](https://hiverhq.com/blog/customer-perception): Discover what is customer perception, why it matters, and ways to measure it for sustainable business growth.
- [Front vs. Intercom: A Detailed Comparison Guide](https://hiverhq.com/blog/front-vs-intercom): Learn about Front vs Intercom in customer support. Compare their features, pricing, and other key aspects.
- [Help Scout vs Intercom: A Comprehensive Comparison](https://hiverhq.com/blog/help-scout-vs-intercom): Learn about Help Scout vs Intercom for customer support. Compare their features, pricing, and other key aspects.
- [Top 17 Customer Success Metrics & How to Track Them](https://hiverhq.com/blog/customer-success-metrics): Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
- [10 Best HIPAA-compliant Helpdesk Software](https://hiverhq.com/blog/hipaa-compliant-helpdesk-software): Navigating the complexities of healthcare data management requires not only diligence but also the right tools. With the Health Insurance Portability and Accountability Act (HIPAA) setting the benchmark for patient data security, choosing the right HIPAA-compliant helpdesk software is a critical decision for healthcare providers. 
- [10 Best Customer Success Management Software for Your Business in 2025](https://hiverhq.com/blog/customer-success-management-software): Explore this list of top 10 customer success management software to help your business drive feature adoption, proactively reduce churn, improve client relationships.
- [Intercom vs HubSpot: A Detailed Comparison](https://hiverhq.com/blog/intercom-vs-hubspot): Learn about Intercom vs HubSpot Service Hub in customer support. Compare their features, pricing, and other key aspects.
- [11 Best Customer Service Chatbots](https://hiverhq.com/blog/best-customer-service-chatbots): Discover the best customer service chatbots for automated support. Our top 11 picks will help you find the right chatbot for your business!
- [10 Best Customer Experience Software in 2025](https://hiverhq.com/blog/customer-experience-software): A customer experience software is a tool designed to help businesses track and improve customer interactions. Here are the 7 best CX software in 2025.
- [Top 13 LiveChat Alternatives For Your Customer Support Teams in 2025](https://hiverhq.com/blog/livechat-alternative): Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
- [How to Use Group Mailbox for Efficient Team Collaboration](https://hiverhq.com/blog/group-mailbox): A group mailbox is a shared email account to enable collaborative communication and information sharing among multiple users within a team.
- [Top 10 Issue Tracking Software for 2025](https://hiverhq.com/blog/issue-tracking-software): Explore the top issue tracking software for 2025 that improves resolution time. Find the perfect tool to manage and resolve customer issues efficiently.
- [10 Shared Mailbox Best Practices For Better Collaboration](https://hiverhq.com/blog/shared-mailbox-best-practices): Shared mailboxes are a great way for teams to collaborate. Learn about the 7 best practices you can implement to get the most out of shared mailboxes.
- [How to Find the Right Ecommerce Help Desk + 5 Top Help Desks for 2025](https://hiverhq.com/blog/ecommerce-helpdesk): Learn everything you need to know about choosing the right ecommerce help desk for your online business. Explore our top picks for 2023.
- [Complete Guide to Ecommerce Automation I Use Cases and Tools](https://hiverhq.com/blog/ecommerce-automation): Learn how to streamline online retail operations with ecommerce automation. Boost efficiency, save time, and enhance customer satisfaction effortlessly
- [Multichannel Vs. Omnichannel Support – Understanding the Difference](https://hiverhq.com/blog/multichannel-vs-omnichannel-support): Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right approach for your business.
- [Best HIPAA-Compliant Messaging Apps for Healthcare in 2026](https://hiverhq.com/blog/hipaa-compliant-messaging-apps): That’s why more healthcare teams now rely on HIPAA-compliant messaging apps. They ensure that each conversation, note, or shared document remains private and protected. 
- [Customer Service in Freight Forwarding: A Complete Guide](https://hiverhq.com/blog/customer-service-freight-forwarding): 6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with customers, carriers and partners.
- [The Complete Guide to Gmail Auto Label](https://hiverhq.com/blog/gmail-auto-label): Gmail Auto Labels is a system that allows you to automatically label all incoming email conversations through the use of filters and labels.
- [Tiered Customer Support Model: A Comprehensive Guide](https://hiverhq.com/blog/tiered-support-model): Learn about the tiered support model: a system that divides customer support into different levels based on the complexity of issues.
- [Introducing Consolidated Dashboards in Analytics: Monitor team KPIs in real-time across shared inboxes](https://hiverhq.com/blog/consolidated-dashboards-in-analytics): Real-time Dashboards can equip leaders, mid-level managers, and team leads with the required data to make data-driven decisions, optimize operations, and enhance team performance. Whether you're steering the ship or managing the crew, Custom Dashboards empower you and your team to improve team’s performance with precision and confidence.
- [11 Best HIPAA compliant ticketing systems in 2025](https://hiverhq.com/blog/hipaa-compliant-ticketing-system): This is where HIPAA compliant ticketing systems act as secure mailboxes, ensuring that each piece of ‘mail’ or information is accessed and handled only by authorized personnel.
- [11 Best Accounts Receivable Software for Businesses](https://hiverhq.com/blog/accounts-receivable-software): Maximize cash flow with the best accounts receivable software. Find the right tool to streamline invoicing processes.
- [10 Customer Experience Metrics and KPIs Every Business Must Track](https://hiverhq.com/blog/customer-experience-metrics): Customer experience metrics represent a way to quantify the quality of customer interactions. Here are the 10 such metrics your business should be tracking.
- [How to Use Gmail Automation For Your Business [+6 Useful Ones]](https://hiverhq.com/blog/gmail-automation): Gmail automation helps you automate email related tasks. Discover step-by-step workflows that help you setup multiple automations for your Gmail inbox.
- [8 Best Gmail and Outlook Response Time Tracking Tools](https://hiverhq.com/blog/gmail-response-time-tracking): Looking for a way to improve your email response times? Our latest blog post reviews the top 5 Gmail response time tracking tools that can help. From easy Gmail integration to detailed analytics, these tools offer practical solutions for businesses aiming to be more efficient. Check it out to find the tool that's right for you.
- [A Quick Guide to Merging Multiple Gmail Accounts](https://hiverhq.com/blog/merging-gmail-accounts): Discover how to merge Gmail accounts in a step by step process. Learn about its benefits, challenges, and best practices.
- [Set-up an Internal Knowledge Base in 5 Steps](https://hiverhq.com/blog/internal-knowledge-base): An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
- [What is a Help Desk Ticket? Everything You Need to Know](https://hiverhq.com/blog/help-desk-ticket): Explore the role of a help desk ticket in efficient customer support, streamlined issue tracking, and enhanced service quality.
- [The Ultimate Guide to Live Chat Support: Make Every Customer Interaction Count](https://hiverhq.com/blog/live-chat-support): From understanding its undeniable importance to choosing the right software, this guide offers actionable insights for businesses of all sizes. Elevate your customer experience, build lasting relationships, and drive sales—all through the power of live chat.
- [How to Create a Customer Loyalty Program That Works (Real-Life Examples and Key Takeaways)](https://hiverhq.com/blog/how-to-create-a-customer-loyalty-program): This is Starbucks Rewards in action—a customer loyalty program that contributes to 40% of the coffee chain’s total sales revenue.
- [How to Integrate QuickBooks with Gmail?](https://hiverhq.com/blog/quickbooks-gmail-integration): Discover the step-by-step guide to effortlessly integrate QuickBooks with Gmail. Streamline and manage your finances.
- [How Ecommerce Live Chat is Shaping Online Shopping Experiences + 5 Live Chat Tools for 2025](https://hiverhq.com/blog/ecommerce-live-chat): Learn everything you need to know about implementing ecommerce live chat for your business. Explore our list of the top 5 live chat tools for 2023.
- [7 Best Customer Communication Management Software](https://hiverhq.com/blog/customer-communication-management-software): Streamline customer interactions, enhance engagement, and drive business growth with the best customer communication management tools.
- [How to Create and Maintain a Video Knowledge Base?](https://hiverhq.com/blog/video-knowledge-base): Unlock the full potential of your video knowledge base with user-centric features that go beyond the basics. From closed captions and visual cues to multi-language support, discover actionable strategies to enhance user experience, boost engagement, and expand your global reach. Read on to transform your video knowledge base into a powerful, user-friendly tool that adds real value to your customer experience.
- [10 Key Live Chat Metrics to Track for Better Customer Engagement](https://hiverhq.com/blog/live-chat-metrics): Discover the top live chat metrics that can help you improve real-time service quality and increase customer retention rates.
- [21 Live Chat Statistics Every Business Should Know in 2025](https://hiverhq.com/blog/live-chat-statistics): Discover the latest live chat statistics and trends. Gain valuable insights on real-time customer communication and improve your business performance.
- [15 Mail Merge Extensions For Google Chrome](https://hiverhq.com/blog/mail-merge-chrome-extension): Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
- [Customer Engagement Platforms: A Complete Guide](https://hiverhq.com/blog/customer-engagement-platform): Explore the intricacies of a customer engagement platform: a digital solution designed to enhance interactions between businesses and their customers.
- [How to Create a Customer Feedback Loop to Improve Your CX](https://hiverhq.com/blog/customer-feedback-loop): If you wish to truly serve your customers, you need to know their preferences and turn them into actionable steps. This is where a customer feedback loop comes into play, acting as the bridge between your customers' needs and your business offerings.
- [9 Effective Customer Feedback Email Templates to Unlock Better Insights](https://hiverhq.com/blog/feedback-request-email-template): Getting feedback is crucial in becoming a customer-centric company. Here are 9 email templates that’ll help you collect feedback effectively.
- [How to Say Thank You To Your Customers [+14 Free Templates]](https://hiverhq.com/blog/thank-your-customers): Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free templates to say thanks.
- [12 Best Help Desk Software [2025]](https://hiverhq.com/blog/help-desk-software): 12 best help desk software to master customer support. Make an informed choice for your business.
- [5 Ways To Set Up Google Workspace Email Forwarding](https://hiverhq.com/blog/google-workspace-email-forwarding): An ultimate guide to Google Workspace email forwarding: Discover best practices, safety tips, and challenges to automate email forwarding in 2023
- [Everything You Need to Know Before Getting A Saas Help Desk + 5 Top Help Desks in 2025](https://hiverhq.com/blog/saas-help-desk): Discover how a SaaS help desk can streamline customer support, enhance efficiency, and boost client satisfaction for your business. Explore our top picks for 2025.
- [11 Excellent Customer Engagement Strategies](https://hiverhq.com/blog/customer-engagement-strategy): Unlock 11 customer engagement strategies to foster customer loyalty and drive conversions. Your roadmap to building stronger customer relationships starts here.
- [8 Best Free Help Desk Software in 2025](https://hiverhq.com/blog/free-help-desk-software): Here are the most essential features to look for in a free help desk software to truly enhance your customer service:
- [10 Best Free Knowledge Base Software in 2025](https://hiverhq.com/blog/knowledge-base-software): Ever found yourself digging through outdated help docs or answering the same question for the fifth time this week?
- [Best Helpdesk Tools with Automation: 2025 Buyer’s Guide](https://hiverhq.com/blog/help-desk-automation): Learn everything you need to know about help desk automation. Also explore the top help desk automations your business needs.
- [17 Best Help Desk Metrics and KPIs to Measure and Track in 2025](https://hiverhq.com/blog/help-desk-metrics): Help desk metrics help you measure the effectiveness of your customer support team. Here are 15 must-track metrics for 2025.
- [A Complete Guide to Help Desk Migration](https://hiverhq.com/blog/help-desk-migration): Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
- [Everything You Need to Know About Global Help Desks in 2025](https://hiverhq.com/blog/global-help-desk): A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
- [10 Google Chrome Extensions for creating Email Templates](https://hiverhq.com/blog/gmail-template-extension): These 10 Gmail Template Extensions will help you respond to emails faster and drive efficiency.
- [12 Best Customer Engagement Software [2025]](https://hiverhq.com/blog/best-customer-engagement-software): That's where customer engagement software comes in. It's like a helpful tool for businesses to understand their customers and solve their queries easily. With the right software, businesses can make sure every email, website visit, or chat feels special for the customer.
- [How AI Enhances Traditional Knowledge Bases: A Deep Dive](https://hiverhq.com/blog/ai-knowledge-base): An AI Knowledge Base, in the context of customer support, refers to an advanced, centralized repository of information that is not only structured for human comprehension but is also optimized for machine understanding. It leverages artificial intelligence to automatically update its content, draw inferences, and provide more contextually relevant and personalized responses to user queries.
- [10 Ways to Write Great Knowledge Base Articles](https://hiverhq.com/blog/knowledge-base-article): One effective way to improve access to information is by having knowledge base articles. 
- [Top 7 Customer Service Softwares for Ecommerce Businesses](https://hiverhq.com/blog/best-customer-service-softwares-for-ecommerce): Discover the best customer service software tailored for ecommerce businesses. Assist your customers round the clock, across communication channels they prefer.
- [What Is a Knowledge Base? (2026 Guide): A Complete Guide](https://hiverhq.com/blog/what-is-knowledge-base): Unlock the full potential of your organization with the ultimate guide to knowledge bases. Whether you're in Customer Support, HR, Finance, or ITSM, our latest blog post breaks down the key features that make a good knowledge base and offers a comprehensive checklist to ensure you're getting the most out of this essential tool. Discover how a well-structured knowledge base can streamline operations, improve customer satisfaction, and elevate your team's performance. Don't just store information—turn it into actionable insights. Read on to find out how.
- [Customer Service Scenarios: Role-Play Exercises & Real-World Examples for Effective Training](https://hiverhq.com/blog/customer-service-scenarios): Turn those frowns into smiles and those complaints into commendations. It's not just about solving problems; it's about turning each customer service scenario into an opportunity for brand loyalty.
- [Omnichannel Customer Service: Definition, Strategy, Benefits, and Examples](https://hiverhq.com/blog/omnichannel-customer-support): Omnichannel customer support, on the other hand, stitches everything together. If a customer starts on chat and follows up by email, your agent sees the entire conversation. With access to the customer's history, the customer service agent can provide faster, more efficient support across all channels.
- [18 most commonly asked customer service interview questions in 2025 (and their answers)](https://hiverhq.com/blog/customer-service-interview-questions): This blog discusses the 13 most commonly asked customer service interview questions and provides detailed answers to each. It emphasizes the importance of qualities like empathy, efficiency, and adaptability in providing exceptional customer service and offers tips on how to navigate these questions with confidence to excel in a customer support interview.
- [How to build the right feedback questionnaire for your next customer survey (62 examples and tips)](https://hiverhq.com/blog/customer-feedback-questionnaire): This is where customer feedback questionnaires step into the picture. With the right questions on your next survey, you can make an informed decision about how to improve your product or service.
- [Step-by-Step Guide to Creating Customer Surveys](https://hiverhq.com/blog/customer-surveys): Here are some of the different types of customer surveys:
- [The Complete Guide to Average Resolution Time (ART)](https://hiverhq.com/blog/average-resolution-time): Your Average Resolution Time is not only an important factor in dictating your customers’ experience, it’s also an indicator of how effective your workflows are, how efficient your team is, and whether the support tool you use is a good fit. 
- [First Response Time Explained: Tips for Delivering Faster Customer Support](https://hiverhq.com/blog/first-response-time): First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here are 6 tips on reducing your FRT to deliver faster support.
- [13 Best Gmail Add-Ons to Boost Your Productivity](https://hiverhq.com/blog/best-gmail-add-ons): But, did you know that you can use Gmail for so many other important tasks? With specific Gmail add-ons, you can streamline everyday work, collaborate with colleagues faster, manage contacts effectively, and even run a mini CRM.
- [Best Omnichannel Helpdesk and Customer Support Software 2025: Key Features, Pricing, Pros, and Cons ](https://hiverhq.com/blog/best-omnichannel-helpdesk): Selecting the right omnichannel helpdesk requires careful evaluation of features, costs, integration capabilities, and alignment with your business goals. Invest time in exploring and testing these platforms, seek demos, and involve your support team in decision-making. The right solution will empower your support team and foster a culture of excellence and customer-centricity.
- [Mastering Customer Service: 7 Effective Strategies for Successful Management](https://hiverhq.com/blog/customer-service-management): Learn how to build a customer service management strategy that delivers exceptional experiences. Align customer needs, set clear objectives, and foster a customer-centric culture.
- [7 Best Internal Ticketing Systems for Smoother Employee Support 2025](https://hiverhq.com/blog/best-internal-ticketing-systems): Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and enhancing overall organizational efficiency. Understanding the distinctions between internal and external helpdesk software and choosing the right features for your unique needs will help you make an informed decision in selecting the best internal helpdesk ticketing system for your organization.
- [11 Soft Skills to Enhance Customer Retention](https://hiverhq.com/blog/customer-service-soft-skills): I was recently talking to someone who works in customer support. He said, "​​I've been a customer service representative for over 10 years, and I've seen firsthand how the right soft skills can make a big difference.
- [Customer Success vs Customer Service: What Makes Them Different (and How They Work Together)](https://hiverhq.com/blog/customer-success-vs-customer-service): A detained explaination of customer success vs. customer support. It also talks about how to implement both function in businesses
- [Email Security Best Practices: Your Ultimate Guide to Safe Communication](https://hiverhq.com/blog/email-security-best-practices): Remember the Gmail phishing attack of 2017? Hackers sent emails to Gmail users, asking them to open a malicious link. The result? Over 1 million Gmail users were infected with malware.
- [Choosing the Right Ticketing System: Top Requirements](https://hiverhq.com/blog/top-requirements-for-ticketing-system): Today, robust ticketing system is no longer a luxury — it's a necessity. These systems act as the backbone of customer support, ensuring that every query, concern, or feedback is systematically addressed.
- [11 Account Verification Email Templates for Your Business](https://hiverhq.com/blog/account-verification-email-templates): Enhance user trust and security with our collection of 11 customizable account verification email templates. Streamline verification processes and foster confidence in online interactions.
- [10 Effective Abandoned Cart Email Templates to Convert Your Customers](https://hiverhq.com/blog/abandoned-cart-email-templates): Recover lost sales and engage hesitant shoppers with our collection of 10 effective abandoned cart email templates. Rekindle interest and drive conversions in your ecommerce journey
- [11 Best Zoho Desk Alternatives & Competitors in 2025](https://hiverhq.com/blog/zohodesk-alternatives): Zoho Desk alternatives are on the radar for many businesses that want customer support software built to scale with them. Zoho Desk is widely known as part of the larger Zoho ecosystem, and it delivers the basics well, including ticketing, automation, and reporting. That makes it a popular starting point, especially for teams already using Zoho CRM or other Zoho apps.
- [19 AI Email Management Tools in 2025 That Actually Save You Time](https://hiverhq.com/blog/ai-email-management-tools): AI email management tools leverage artificial intelligence to streamline email handling in today's information-intensive environment. By automating tasks like email sorting, prioritization, and even drafting responses, these tools significantly boost efficiency. They offer benefits like increased team productivity through automatic categorization and assignment of emails, access to valuable data insights for optimizing workflows, intelligent template suggestions for swift responses, and enhanced collaboration by facilitating task delegation and visibility. These tools also learn from user behavior over time, becoming more adept at predicting preferences and requirements. Such systems prove invaluable in managing the overwhelming influx of emails, enabling professionals to focus on critical tasks and provide prompt, personalized responses.
- [The Art of Asking: 9 Proven Email Templates for Case Study Requests](https://hiverhq.com/blog/case-study-request-email-template): In this article, you’ll explore 9 case study request email templates that will get you a response, with an enthusiastic 'YES!'
- [10 ITSM Email Templates: Mastering Scheduled Downtime Communication](https://hiverhq.com/blog/itsm-email-templates-for-scheduled-downtime): In this article, we'll discuss the importance of downtime communication, best practices, and provide 10 sample ITSM email templates for scheduled downtime.
- [A Complete Guide to Cloud-Based Ticketing Systems in 2025: Definition, Benefits & Top 9 Platforms](https://hiverhq.com/blog/cloud-based-ticketing-system): Explore this list of cost-effective cloud-based ticketing systems to help you pick a budget friendly customer support solution for your business.
- [An Unbiased Guide to the 10 Best AI Customer Support Software](https://hiverhq.com/blog/best-ai-customer-support-software): AI customer support software can help you save time and improve efficiency. Read about the top 9 AI customer support software solutions.
- [10 Effective Email Templates for Requesting Customer Testimonials](https://hiverhq.com/blog/testimonial-request-email-template): "Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic customer feedback, boosting your brand's reputation and search engine ranking."
- [9 Best Customer Referral Email Ideas + Templates](https://hiverhq.com/blog/customer-referral-email-templates): Unlock growth with customer referral emails that create a personal connection, highlight benefits, offer compelling incentives, and simplify the referral process. Explore 11 versatile templates tailored to different scenarios and empower your satisfied customers to become enthusiastic brand advocates.
- [61 Effective Customer Effort Score (CES) Questions](https://hiverhq.com/blog/customer-effort-score-ces-questions): Customer Effort Score (CES) stands as a beacon of insight, illuminating the realm where customer experience converges with ease of interaction. Unlike its counterparts, Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), CES delves into the tangible effort customers invest in their interactions with your business. As a powerful metric, CES unveils both triumphs and tribulations in the customer journey, heralding the way to optimized experiences. With CES in your arsenal, you can sculpt seamless interactions, refine your offerings, and fortify customer loyalty.
- [7 Best Practices for Accounts Receivable  (AR) Automation Software](https://hiverhq.com/blog/best-practices-accounts-receivable-automation): This step reduces errors and maintains data accuracy while using your accounts receivable automation software.
- [How Can ChatGPT Help With Customer Service in 2025 (Tips, Implementation, and Real-Life Examples)](https://hiverhq.com/blog/chatgpt-in-customer-service): This makes using ChatGPT in customer service a very interesting proposition. But before we get into that, let’s first understand what ChatGPT is.
- [9 Powerful Win-Back Customer Email Templates and Their Importance](https://hiverhq.com/blog/customer-win-back-email-templates): Learn how to re-engage customers using these effective win-back email templates
- [How to Recommend an Employee: A Comprehensive Guide with 11 Actionable Templates](https://hiverhq.com/blog/employee-recommendation-email-templates): This article emphasizes essential guidelines for creating effective employee recommendations. It also includes a selection of adaptable templates for different scenarios
- [8 Best Social Media Customer Service Software [ 2025 ]](https://hiverhq.com/blog/best-social-customer-service-software): The right social media customer service software centralizes all incoming messages, assigns tasks to the right agents, and tracks what needs follow-up. 
- [16 Best Email Management Software in 2025](https://hiverhq.com/blog/email-management-software): Is your team finding it difficult to tackle email overload? Here are the top 15 email management tools that can help you organize, automate, and collaborate on messages.
- [A Guide to Email Management With Virtual Assistant [2025]](https://hiverhq.com/blog/email-management-virtual-assistant): Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to messages. The blog shares strategies to enhance this process and achieve a tidy inbox.
- [Top 5 Ticketing Applications for Your Customer Support Team](https://hiverhq.com/blog/top-ticketing-apps): Explore this list of the top 5 ticket management applications to enable your front line agents to deliver exceptional support while on the go
- [9 Best Webinar Invite Email Templates to Boost Sign-Ups](https://hiverhq.com/blog/webinar-invite-email-templates): In our latest blog, we tackle the art of crafting webinar invitations that people actually want to click. Here are 9 effective templates you could use encourage customers to sign up for your webinar.
- [Organize and Manage Emails in Google Groups](https://hiverhq.com/blog/google-groups-email): There are certain limitations associated with Google Groups email, such as: 
- [21 Best Free Help Desk Software Tools for 2026 (Free Plan Features Compared)](https://hiverhq.com/blog/best-free-helpdesk-ticketing-software): Managing customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn't have to break the bank. In this blog, we'll explore some of the best free helpdesk ticketing software available on the market.
- [Customer Support Ticketing System: The Complete Guide](https://hiverhq.com/blog/ticketing-system-article): This is where a good customer support ticketing system can help. Think of it as a platform that brings together all incoming queries, complaints, and requests into a single, easy-to-manage interface. Your team gets a clear overview of which requests are urgent and which ones can wait a bit, and nothing gets lost in the shuffle.
- [Ticketing Software – Everything You Need to Know (features, benefits, and top alternatives)](https://hiverhq.com/blog/ticketing-software-benefits-and-alternatives): It's not wishful thinking. That's what ticketing systems are there for. However, finding the right ticketing software for your business needs can be tricky.
- [Customer Service Ticket 101: Understanding Types, Priority Levels, Categories and more](https://hiverhq.com/blog/customer-service-ticket-guide): Think of customer service tickets as more than just digital sticky notes. They're pathways to understanding, communicating, and connecting with your customers. Its types, priority levels, categories - these aren't mere classifications but a language that translates needs into actions. They're a system, a method to the madness of keeping customers happy and heard.
- [How to Master Customer Support Using Slack?](https://hiverhq.com/blog/slack-for-customer-support): So, if you’re curious to know how to best use Slack for customer support, read on. 
- [A Guide to Implementing a Ticket Tracking Software for Your Business](https://hiverhq.com/blog/ticket-tracking-software-implementation): That's where a ticket tracking software comes in handy.
- [10 Best Automated Ticketing Systems For Customer Support In 2025](https://hiverhq.com/blog/automated-ticketing-system): Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
- [Cloud-based vs On-premise Email Ticketing Software](https://hiverhq.com/blog/cloud-vs-on-premise-email-ticketing-software): When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.
- [How to Leverage SLAs in Ticketing Software to Improve Your Customer Service](https://hiverhq.com/blog/slas-in-ticketing-software): A customer contacts your support team about a billing error — something they’ve raised twice already. But because there’s no clear system for tracking response times, they wait hours for an update. Meanwhile, that same customer asks a simple “how do I reset my password?” question — and gets an instant reply.
- [A Quick Guide to Creating a Group Email in Gmail](https://hiverhq.com/blog/group-email-in-gmail-guide): Let’s break down why every business should consider it and how to create a group email in Gmail.
- [How to Integrate Salesforce with Gmail?](https://hiverhq.com/blog/salesforce-gmail-integration): Ever wondered how effective your business could be by merging all email communication with your customer relationship management (CRM) system? 
- [How to Connect Slack with Gmail?](https://hiverhq.com/blog/slack-gmail-integration): Hiver takes this integration to the next level, offering an array of features. Incorporating Hiver into the Slack-Gmail integration provides a powerful toolset for improving teamwork, efficiency, and customer support. 
- [45 CSAT Survey Templates for Your Customer Support Team + Bonus Questions](https://hiverhq.com/blog/csat-survey-examples-and-templates): The voice of your customer is a valuable asset. By leveraging these CSAT survey templates, you'll be empowered with the insights needed to elevate your support game, enhance customer loyalty, and drive business success.
- [How to Integrate Asana with Gmail?](https://hiverhq.com/blog/asana-gmail-integration): Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration. 
- [10 Customer Service Workflows Every Team Needs to Succeed](https://hiverhq.com/blog/customer-service-workflows): That’s how most customer service workflows begin. It was not in a Notion doc nor during onboarding, but it was a quick favor between teammates.
- [8 Effective Strategies to Follow Up With Potential Clients](https://hiverhq.com/blog/effective-follow-up-potential-clients): Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just 1 follow up. On the other hand, there are sales reps who bombard their prospects with follow up emails and calls. Most of them never manage to seal the deal.
- [About that Google Chrome 115 update!](https://hiverhq.com/blog/hiver-google-chrome-115): Announcement from Hiver about Google Chrome's latest update - Chrome 115.
- [How to Implement a Global Accounts Receivable Helpdesk Process for Your Business](https://hiverhq.com/blog/how-to-implement-a-global-accounts-receivable-helpdesk-process-for-your-business): Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
- [Hiver Product Update: Conversation ID for efficient communication](https://hiverhq.com/blog/conversation-id): Hiver has launched Conversation ID – a powerful feature to assign a unique ID (similar to a ticket number) to each new email. The conversation ID helps you and your team locate the desired conversation effortlessly without wasting time searching through a cluttered inbox. High email volumes can no longer hold you back from finding what you need and sharing it with customers or colleagues for future reference.
- [How to Create a Customer-Facing Wiki in 7 Steps](https://hiverhq.com/blog/how-to-create-customer-facing-wiki): Enter the customer-facing wiki—a modern-day superhero for businesses looking to provide quick and easy support to their customers. 
- [Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!](https://hiverhq.com/blog/hiver-updates-advanced-automations-conversation-id-sla-reports): We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major goals for our customers- enhanced automated operations, elevated reporting, and improved collaboration.
- [Ways to Transform Your Customer Support from a Cost Center to Profit Center](https://hiverhq.com/blog/customer-support-revenue-generation): Customer support can make money for your business.
- [10 Best Chrome Extensions for Customer Service in 2025](https://hiverhq.com/blog/chrome-extensions-for-customer-service-teams): From real-time chat solutions to robust ticket management systems, these 10 Chrome extensions are designed to boost your team's productivity and enhance customer interactions.
- [7 Best Email Support Software for Your Growing Team](https://hiverhq.com/blog/email-support-software): Here is a quick comparison of some of the best email support software platforms available in the market.
- [Hiver enables healthcare organizations to adhere to HIPAA](https://hiverhq.com/blog/hiver-enables-healthcare-organizations-adhere-to-hipaa): Hiver, the world's first multi-channel helpdesk for teams on Google Workspace, enables healthcare organizations to adhere to HIPAA — demonstrating its commitment to organization-wide data security and privacy. 
- [A Complete Guide to Support Ticket Systems](https://hiverhq.com/blog/complete-guide-to-support-ticket-systems): We elaborate on everything you need to know about support ticketing systems and what you should look for when choosing one.
- [10 Reasons You Need an Accounts Payable Helpdesk](https://hiverhq.com/blog/ten-reasons-you-need-an-accounts-payable-helpdesk): Discover everything you need to know about an accounts payable helpdesk and why your business needs one.
- [Online Customer Service, Done Right: 8 Practices That Actually Scale](https://hiverhq.com/blog/online-customer-service-guide): Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business's online customer service game.
- [What is Accounts Payable Automation? AP Automation Explained](https://hiverhq.com/blog/accounts-payable-automation): Streamline your business operations with the ultimate guide to accounts payable automation. Discover benefits, implementation steps, and top software solutions to optimize your accounts payable workflow.
- [How to Set Up a Finance Helpdesk](https://hiverhq.com/blog/how-to-setup-finance-helpdesk): From troubleshooting financial issues to offering guidance on complex transactions, finance helpdesks serve as a valuable resource for customers, employees, and stakeholders alike. We uncover the key features and benefits of a finance helpdesk, and discuss how it can streamline operations, improve efficiency, and enhance overall user experience.
- [12 Best Accounts Payable Software for Small Businesses in 2025](https://hiverhq.com/blog/accounts-payable-software-small-business): Small businesses manage a lot daily, and keeping up with vendor payments is one key task. Paying vendors on time builds trust and helps you get the service you need, keeping your operations running smoothly.     
- [Top 10 Helpdesk Software for Small Businesses](https://hiverhq.com/blog/help-desk-software-for-small-businesses): Learn everything you need to know about popular helpdesk tools available in the market for small businesses.
- [Top 10 Customer Service Scheduling Software for 2025](https://hiverhq.com/blog/customer-service-scheduling-software): Discover how a customer service scheduling software can help reduce manual work, improve efficiency, and drive customer satisfaction.
- [Top 7 Features to Look for in an Accounts Payable Software](https://hiverhq.com/blog/account-payable-software-features-checklist): When you’re choosing an accounts payable software, you’d probably be overwhelmed by the number of options Google throws at you. It's easy to fall down a rabbit hole of ads and blogs making a case for their software. How do you know which account payable software features to look out for?
- [Zoho Desk Pricing: Does it offer value for your money?](https://hiverhq.com/blog/zoho-desk-pricing): So, if you’re checking out Zoho desk pricing plans in 2024 to see if it's worth your money - and, more importantly, time - this detailed review can help you make the right decision.
- [Customer Messaging Platforms: 12 Tools to Centralize and Simplify Support](https://hiverhq.com/blog/customer-messaging-platforms): In this guide, we’ll walk you through 12 of the best customer messaging platforms to consider in 2025. Whether you’re a lean team or scaling fast, these tools will help you streamline conversations, automate the busywork, and deliver support your customers will remember for the right reasons.
- [Top 10 Help Desk Software for Startups in 2025](https://hiverhq.com/blog/help-desk-software-for-startups): Setting up a business is like hopping onto a roller coaster. It's thrilling, exciting, and yet very challenging. 
- [Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?](https://hiverhq.com/blog/zendesk-vs-freshdesk-vs-zohodesk): Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries. It’s impossible to simply look at all these queries and know which ones are high priority and where to get started. What’s making this worse is that your customers are not growing any more patient - time is running out!
- [Top 11 Vendor Management Tools in 2025](https://hiverhq.com/blog/vendor-management-software): Thankfully, vendor management tools are here to simplify things. These tools help you handle everything regarding your vendors more efficiently, freeing up your team to focus on other important tasks. With vendor management software, all vendor details are centralized and easy to access.
- [Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature](https://hiverhq.com/blog/hiver-product-updates-approvals): Approvals are an integral part of all organizations – almost every team relies heavily on approvals from multiple stakeholders across departments to ensure compliance, mitigate risks, avoid penalties, and add more accountability to the decision-making process. However, an approval process has quite a few challenges associated with it:
- [Front vs Zendesk : A Detailed Comparison Guide](https://hiverhq.com/blog/front-vs-zendesk-a-detailed-comparison-guide): See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
- [11 Best Accounts Payable Software for 2025](https://hiverhq.com/blog/accounts-payable-software): But, when you get lots of bills, it can be tricky to keep track of them all. This is where an accounts payable software can be of big help. Think of it as a handy tool that keeps all your bills in one place and helps you pay them on time, so you don’t have to worry about forgetting any of them and getting charged extra.
- [One Mistake That’s Costing Your Business Time and Money](https://hiverhq.com/blog/one-mistake-costing-business-time-and-money): Imagine if all your customers are happy and delighted. 
- [11 Customer Retention Strategies you shouldn’t overlook in 2025](https://hiverhq.com/blog/11-customer-retention-strategies): Effective customer retention strategies reduce the need for costly customer acquisition costs, resulting in improved cost efficiency and profitability. Satisfied customers are more likely to become brand advocates, recommending the business to others and expanding its customer base. Implementing these strategies can help businesses carve out a competitive advantage, attract new customers, and retain existing ones.
- [5 Effective Ways to Use Gmail Labels for Finance](https://hiverhq.com/blog/gmail-labels-for-finance): Remember the days when grandparents were rummaging through folders and trunks to find important documents? Their desk would be strewn with all sorts of important papers, and if they were lucky, they’d find what they were looking for within the hour.   
- [Top 10 Helpdesk Ticketing Systems for Your Business [2025]](https://hiverhq.com/blog/helpdesk-ticketing-systems): These happen when you don’t have a helpdesk ticketing system. 
- [19 Best Team Email Management Software For 2025 and Why Your Team Needs One](https://hiverhq.com/blog/team-email-management-software): This is where a dedicated team email management software can make a difference. 
- [Gmelius vs DragApp: What to Choose in 2025 (Comparison)](https://hiverhq.com/blog/gmelius-vs-dragapp): Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration.
- [Front Pricing: A Detailed Guide](https://hiverhq.com/blog/front-pricing): Is Front leaving a dent in your support budget? Explore our Hiver vs Front pricing comparison guide & choose the one that offers more features at the best pricing.
- [Front vs Help Scout: A Detailed Comparison](https://hiverhq.com/blog/front-vs-help-scout): As businesses strive to deliver top-notch customer service, there's a growing need for a reliable tool that helps them achieve this. Luckily, there are several cloud-based customer service tools available today. 
- [Kayako Pricing: Is it Cost-Effective?](https://hiverhq.com/blog/kayako-pricing): Let's face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features.
- [Help Scout Pricing: Does it offer value for money?](https://hiverhq.com/blog/help-scout-pricing): In this article, we'll break down the Help Scout pricing plans and its features to help you make an informed decision that aligns with your needs and budget. We'll also compare it with Hiver - a popular helpdesk platform.
- [Hiver updates: Skill-based auto-assignments, CSAT enhancements, and more!](https://hiverhq.com/blog/hiver-updates-skill-based-auto-assignments-csat-enhancements-and-more): 2023 began with a big bang at Hiver– we became a multichannel product. Businesses using Google Workspace can now answer queries via Email, Chat, Voice, and WhatsApp right from the comfort of Gmail. Additionally, teams can also deflect repetitive customer queries using Hiver Knowledge base. We couldn't have asked for a better start to the year!
- [Top 11 DragApp Alternatives for Businesses](https://hiverhq.com/blog/dragapp-alternatives): Fortunately, we’ve done our research, and have come up with the 11 best DragApp alternatives that offer similar and better functionalities. Explore the list below.  
- [Top Customer Experience Trends to Drive Revenue in 2023](https://hiverhq.com/blog/top-customer-experience-trends-to-drive-revenue-in-2023): Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to boost their sales, create loyal customer advocates, and acquire a competitive edge — all of which rely heavily on the customer experience they deliver.
- [Freshdesk vs Zendesk (2025): Pricing, Features and the Best Alternative](https://hiverhq.com/blog/freshdesk-vs-zendesk): If you’re running customer support, you’ve probably gotten sucked into the Freshdesk vs Zendesk debate at some point.
- [13 Best Accounts Receivable and Accounts Payable Software](https://hiverhq.com/blog/accounts-receivable-and-payable-software): Thankfully, the advent of accounts payable and receivable software has enabled automating these financial processes and streamlining cashflow management.
- [11 Best Knowledge Base Software for Your Business [2025]](https://hiverhq.com/blog/best-knowledge-base-software): Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
- [Economic Times HR Capital Awards – Hiver Receives Bronze](https://hiverhq.com/blog/hiver-receives-bronze): The Economic Times HR Capital awarded the bronze to Hiver for 'Excellence in Cultivating a Culture of Trust and High Performance’ in 2023. 
- [How to Create a Unique Value Proposition [5 Real-world Examples]](https://hiverhq.com/blog/how-to-create-a-unique-value-proposition): This blog explores the importance of a unique value proposition (UVP) and provides insights into crafting one effectively. It covers methods such as the 'jobs to be done' theory, the value proposition canvas, and Simon Sinek's Golden Circle model. The article includes real-world examples of successful UVPs from companies like Webflow, Tortuga, Stitch Fix, Evernote, and Duolingo. Additionally, the blog highlights Hiver's own value proposition, emphasizing its mission to streamline business communication within Gmail.
- [15 Best Live Chat Software for 2025](https://hiverhq.com/blog/best-live-chat-software): Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.
- [How to Create Resource Centres for Customer Success?](https://hiverhq.com/blog/resource-centers-for-customer-success): Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
- [11 Email Templates for Collecting Accounts Receivable from Customers](https://hiverhq.com/blog/11-email-templates-for-collecting-accounts-receivable-from-customers): When you’re running a business, it's important to stay on top of your accounts receivable (AR) to ensure that your cash flow remains steady.
- [What Is Customer Happiness? 10 Practical Ways to Keep Customers Happy](https://hiverhq.com/blog/practical-ways-to-keep-customers-happy): Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
- [Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver](https://hiverhq.com/blog/hiver-product-updates-whatsapp): Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do so than utilizing the most popular communication platform available in more than 180 countries and has over 2 billion monthly active users worldwide?
- [What is a Help Desk? Benefits, Features, and FAQs](https://hiverhq.com/blog/what-is-a-helpdesk): What is a help desk? Let's take a detailed look at what a help desk can do, its benefits, and how companies can choose the right help desk.
- [Complete Guide to Customer Relations: Importance, Types, and Strategies](https://hiverhq.com/blog/customer-relations): Focus on building strong customer relations to ensure you’re meeting the needs of all your customers - past, present, and future.
- [7 ways for neurodivergents to succeed in customer support](https://hiverhq.com/blog/7-ways-for-neurodivergents-to-succeed-in-customer-support): In her insightful blog, Emily Katy - mental health activist and autism advocate - explains the term Neurodivergent as “A person who has a different brain from what is considered the norm. This includes autism, ADHD, dyspraxia, dyslexia, OCD, Tourette’s, and other neurological conditions. ND is short-hand for neurodivergent”. 
- [Hiver Product Updates: A 2022 Digest (and What Lies Ahead in 2023)](https://hiverhq.com/blog/product-updates-2022-round-up): From becoming a multichannel product to building unified in-product integrations, here is everything we did at Hiver in 2022 to enable you to delight your customers!
- [How to Ace Your Social Media Customer Service Strategy in 2025](https://hiverhq.com/blog/social-media-customer-service): Tips, examples and best practices to help you devise the perfect social media customer service strategy.
- [How to navigate customer service during the holiday season](https://hiverhq.com/blog/how-to-navigate-customer-service-during-the-holiday-season): Discover how you can empower your customer service team to deliver stellar support during this holiday season.
- [Agents and Brokers, Overcome Email Lapses, Increase Sales](https://hiverhq.com/blog/overcome-email-lapses-increase-sales): In today’s highly competitive real estate market, it is more important than ever for agents/brokers to not lose any time at all when you’re scheduling site visits, fixing meetings, sending proposals, or making offers. You delay a response and someone else takes away the deal.
- [The Value of Black Friday: Building Customer Relationships to Grow your Business](https://hiverhq.com/blog/black-friday-loyalty-program): Learn about the significance of Black Friday loyalty programs in helping build and grow customer relationships.
- [Hiver Updates: Knowledge base, Chat analytics, and more!](https://hiverhq.com/blog/hiver-updates-knowledge-base-chat-analytics-and-more): We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you achieve higher customer satisfaction and improve your overall customer connect. 
- [Live Chat Best Practices: The Ultimate List of Dos and Don’ts](https://hiverhq.com/blog/live-chat-best-practices): Instead, wow your customers by embracing these live chat best practices – like using a standard chat widget, giving speedy responses, and offering self-service options!
- [Social Media Data Mining to Improve Customer Experience](https://hiverhq.com/blog/social-media-customer-experience): In this article, we'll take a look at the strategies you can implement to improve your customer experience through social media.
- [5 Strategies to Capture and Use the Voice of the Customer](https://hiverhq.com/blog/voice-of-the-customer): Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better strategic decisions. 
- [What Does Great Customer Service Mean to You? Experts Weigh In](https://hiverhq.com/blog/what-does-great-customer-service-mean-to-you): We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
- [Exclusive Research 2025 – 72% of Customers Switch Brands after a Negative Experience](https://hiverhq.com/blog/customer-support-survey): Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.
- [7 Customer Service Crimes: What Are They and How to Prevent Them](https://hiverhq.com/blog/7-customer-service-crimes-and-how-to-prevent-them): We at Hiver, refer to these as ‘Customer Service Crimes.’ 
- [8 Takeaways From Customer Service Experts on Live Chat Support](https://hiverhq.com/blog/8-tips-from-customer-service-experts-on-live-chat): Here's what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
- [5 Commonly Misinterpreted Customer Service Metrics](https://hiverhq.com/blog/5-commonly-misinterpreted-customer-service-metrics): "Do you use a toothpaste that comes recommended by 8 out of 10 dentists?"
- [How to Predict Customer Churn?](https://hiverhq.com/blog/predict-customer-churn): Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
- [Can Non-Customer Facing Teams Impact Customer Experience (CX)?](https://hiverhq.com/blog/non-customer-facing-teams-impact-customer-experience): There's a common misconception that delivering great customer experiences is the responsibility of only support teams. 
- [Why Customer Experience Marketing is your Biggest Asset?](https://hiverhq.com/blog/why-customer-experience-marketing-is-your-biggest-asset): We're going to dispel the myth that you must spend more to increase brand awareness and win new customers. Read on and learn how to elevate your customer experience marketing by using customers as your biggest asset.
- [5 Priorities for an Amazing Customer Experience in 2025](https://hiverhq.com/blog/priorities-for-amazing-cx): Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer experience.
- [Hiver Updates: Help Customers Self-Serve with Hiver’s Knowledge Base Feature](https://hiverhq.com/blog/hiver-updates-help-customers-self-serve-with-hivers-knowledge-base-feature): Let’s face it – Nobody likes to wait. Especially customers. Or prospects on your website – evaluating whether to do business with you.
- [How to stop chatbots from upsetting your customers?](https://hiverhq.com/blog/how-to-stop-chatbots-from-upsetting-your-customers): Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot - Tay, a moniker short for Thinking About You, going rogue on social media. 
- [Customer-Driven Innovation Done Right By 5 Iconic Brands](https://hiverhq.com/blog/customer-driven-innovation): We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.
- [Decoding Customer Psychology: Lessons Learned from Top Brands](https://hiverhq.com/blog/decoding-customer-psychology): We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions.
- [Proactive Customer Service: How to Stay One Step Ahead of Customer Expectations](https://hiverhq.com/blog/reactive-to-proactive-customer-service): Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.
- [5 Ways to Leverage WhatsApp Business for Customer Service](https://hiverhq.com/blog/5-ways-to-leverage-whatsapp-business-for-customer-service): Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
- [Hiver Makes it to Inc. 5000](https://hiverhq.com/blog/hiver-recognized-on-the-2022-inc-5000): Hiver, the world’s first customer service platform built for Google Workspace, has been recognized on Inc. 5000's annual list of the fastest-growing privately held companies in the United States. This prestigious list of the nation's most successful private companies has become the hallmark of entrepreneurial success., where future household names first made their mark – including the likes of Facebook, Microsoft, Under Armour, and many others.
- [Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2025?](https://hiverhq.com/blog/product-centric-vs-customer-centric-vs-relationship-centric): Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.
- [Customer Pain Points: How to Identify and Solve them?](https://hiverhq.com/blog/customer-pain-points): Discover the types of customer pain points and learn practical tips on how your business can overcome them.
- [Help Desk vs Service Desk: What’s the Difference?](https://hiverhq.com/blog/help-desk-vs-service-desk): Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.
- [Impact of The Great Resignation on Customer Experience](https://hiverhq.com/blog/impact-of-the-great-resignation-on-customer-experience): The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.
- [17 Customer Success Email Templates for Every Use Case](https://hiverhq.com/blog/17-customer-success-email-templates-for-every-use-case): Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
- [Hiver Updates: Hiver Chat, Integrations, Contacts, Harvey AI Bot, & more!](https://hiverhq.com/blog/hiver-updates-hiver-chat-integrations-contacts-harvey-bot): It has been an action-packed season at Hiver. Discover what we've been upto!
- [How to Reduce Agent Effort in Customer Service](https://hiverhq.com/blog/reduce-agent-effort): Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
- [How to Build and Manage Customer Support Teams in 2025](https://hiverhq.com/blog/customer-support-teams): A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great support team.
- [Hiver Updates: Know your customers better with Hiver Contacts](https://hiverhq.com/blog/hiver-updates-hiver-contacts): Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.
- [The Complete Guide to Customer Communication (+ Examples and Best Practices)](https://hiverhq.com/blog/customer-communication): Customer communication norms are constantly changing. So, we've put together a few examples and best practices to help improve your messaging.
- [How User-Generated Content Impacts Customer Engagement](https://hiverhq.com/blog/user-generated-content): The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.
- [10 Ways to Build a Successful Customer Experience Strategy](https://hiverhq.com/blog/customer-experience-strategy): A great customer experience is key to driving the most out of any business. Here are 10 ways to help you design a solid CX strategy.
- [What is Multi-Channel Support? Strategy, Benefits, and Best Practices](https://hiverhq.com/blog/multi-channel-customer-support-strategy): Customer support isn’t one dimensional - it has multiple touch points. Here are 7 tips to create a multichannel customer support strategy.
- [Hiver Updates: Customer Support Made Intelligent with AI](https://hiverhq.com/blog/hiver-updates-ai-customer-support): Transform your customer and employee experience with Harvey - the AI bot.
- [Level up your Customer Service with Hiver’s Live Chat feature](https://hiverhq.com/blog/hiver-live-chat): Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.
- [Customer Service vs Customer Support: What’s the Difference?](https://hiverhq.com/blog/customer-service-vs-customer-support): Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the two?
- [9 Biggest Benefits of Customer Support Software (And How It Helps You Provide Better CX)](https://hiverhq.com/blog/customer-support-software-benefits): Customer support software is the fastest growing segment within CRM. Here are 9 benefits to consider before making an investment.
- [7 Customer Service Tools to Integrate with Google Workspace](https://hiverhq.com/blog/google-workspace-customer-service-tools): Here's a roundup of the top customer service tools for Google Workspace users looking to invest in the right software for their support team.
- [We’ve raised $22m in Series B; Here’s what the future looks like.](https://hiverhq.com/blog/series-b-hiver): Some exciting news: Hiver has raised $22m in Series B. We can't wait to scale new heights and shape the future of customer support.
- [Top 11 IT Help Desk Software for 2025](https://hiverhq.com/blog/best-it-help-desk-software): Explore the 11 best IT help desk tools of 2025. Boost team collaboration and productivity with our top picks.
- [The Ultimate Guide to Customer Follow Up [Free Email Templates Included]](https://hiverhq.com/blog/customer-follow-up): Following up with customers is important. In this article, we share some simple yet effective customer follow up tips and email templates.
- [Hiver Updates: Power-Packed Enhancements on Mobile and More!](https://hiverhq.com/blog/hiver-updates-mobile-enhancements): We're back with another set of updates for this quarter. Learn about all the significant improvements on the Hiver mobile app and much more!
- [6 Customer Service Reports That You Need to Track in 2025](https://hiverhq.com/blog/customer-service-reports): Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and delivery.
- [7 Best Practices for Using Google Workspace for Customer Service](https://hiverhq.com/blog/using-google-workspace-for-customer-service): Here's a detailed guide to help you and your team effectively use Google Workspace tools to provide customer service.
- [2021 at Hiver: A year of Exponential Growth](https://hiverhq.com/blog/2021-at-hiver-infographic): 2021 at Hiver has been significant. A year synonymous with growth - on multiple fronts. Here's a roundup of our best moments from this year!
- [Office 365 vs. Google Workspace – Which Suite Should Your Small Business Invest In?](https://hiverhq.com/blog/office-365-vs-google-workspace-for-small-businesses): Need help deciding which suite is right for your small business? Here's an exhaustive guide to help you resolve your Office 365 vs Google Workspace dilemma.
- [Why Contact Centers Are Getting Popular in Customer Support](https://hiverhq.com/blog/contact-center-customer-service): We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for CS teams.
- [12 Best Email Ticketing Systems for 2025](https://hiverhq.com/blog/email-ticketing-systems): In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
- [Hiver Updates: New Zapier & AWS S3 Connectors, Auto-assign to Responder, Mobile App Facelift, and more!](https://hiverhq.com/blog/hiver-updates-october-2021): The third quarter of 2021 has been an eventful spectrum of releases for our product - Auto-assign to Responder, AWS S3 Connectors and more!
- [How AI Development Can Add More Humanity to Customer Service](https://hiverhq.com/blog/ai-customer-service): Discover how AI development can help businesses add more humanity to customer experience and improve customer service to a whole new level.
- [Aligning EX With CX: How It Can Fuel Business Growth](https://hiverhq.com/blog/aligning-ex-with-cx): Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business outcomes.
- [Internal Communication Practices for Customer Support Teams](https://hiverhq.com/blog/internal-communication-best-practices-customer-support): Discover 6 best practices for internal communication for your customer service teams and their top three benefits.
- [A Guide to Crisis Management Planning for Customer Service Leaders](https://hiverhq.com/blog/cutomer-service-crisis-management-tips): Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.
- [[Research] Customer Service Benchmark Report – 2021](https://hiverhq.com/blog/customer-service-benchmark-report-2021-2): https://hiverhq.com/customer-service-benchmark-report-2021
- [How to Align Customer Service & Marketing to Boost Sales and Adoption](https://hiverhq.com/blog/align-customer-service-and-marketing): Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.
- [Everything You Need to Know About Automations in Hiver](https://hiverhq.com/blog/automations-in-hiver): Ever wondered how to automate your customer service with Hiver? Here's your complete guide to customer service automation with Hiver.
- [What is Customer Journey Optimization & How To Do It?](https://hiverhq.com/blog/customer-journey-optimization): Discover what is customer journey optimization and the steps involved in enhancing customers' interaction with your company along their journey.
- [[Infographic] 10 Customer Service Benchmark Statistics You Need to Know](https://hiverhq.com/blog/infographic-10-customer-service-benchmark-statistics): An infographic on the top 10 findings from our first-ever customer service benchmark report.
- [Exclusive Research –  76% of customer service teams offer support outside of business hours](https://hiverhq.com/blog/customer-service-benchmark-report-2021): In this Customer Service Benchmark Report, find out how quickly teams respond to their customers, what channels they use, what KPIs they track and more!
- [Hiver Updates: Notification Enhancements, Emojis in Notes, and More](https://hiverhq.com/blog/notification-enhancements-emojis-notes): We’re back with some exciting product updates from the Hiver town!
- [Customer Service Burnout: How to Spot It Early and Help Your Team Recover](https://hiverhq.com/blog/customer-service-burnout): In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from burnouts.
- [How to Communicate With Customers During an Outage](https://hiverhq.com/blog/customer-service-outage-communication-tips): In this post, we discuss effective ways in which customer service teams can plan for, and communicate with customers during an outage.
- [How to Improve Customer Service in Banking and Finance  ](https://hiverhq.com/blog/customer-service-banking-finance): In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
- [Ten Customer Service Disasters And What We Can Learn From Them](https://hiverhq.com/blog/customer-service-disasters): Customer service disasters can do irreparable damage to your company's reputation. Here are some examples to help you learn how to prevent them.
- [Customer Service in Hospitality: Best Practices and Examples](https://hiverhq.com/blog/customer-service-hospitality-industry): Delivering great customer service in the travel industry is now more critical than ever. Learn how your travel brand can achieve the same.
- [How to Create a Successful Customer Loyalty Program](https://hiverhq.com/blog/customer-loyalty-program): And that’s precisely why, investing in well-thought-out customer loyalty programs and retention strategies is critical for a business's survival, growth and success.
- [The Ultimate Guide to Hiring for Customer Service Roles in 2025](https://hiverhq.com/blog/customer-service-hiring-handbook): A practical guide to customer service hiring — with tips on attracting qualified candidates, writing clear job posts, asking the right interview questions, and evaluating real skills.
- [A Guide to Improving Customer Service in Your Manufacturing Business](https://hiverhq.com/blog/customer-service-manufacturing): From IoT to AI and VR, here's everything you need to know about offering class-leading customer service in manufacturing.
- [Critical Customer Experience Metrics Nobody Talks About](https://hiverhq.com/blog/critical-customer-experience-metrics): In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
- [A Guide to Customer Service in the Information Technology (IT) Industry](https://hiverhq.com/blog/customer-service-information-technology): Information technology is the backbone of the twenty-first century. Here's how IT companies can grow by providing better customer service.
- [How Great Customer Service Can Drive Small Business Growth](https://hiverhq.com/blog/customer-service-growth-strategy-for-small-businesses): In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
- [Customer Service Performance Reviews: 35+ Phrases, Templates & Examples That Drive Results](https://hiverhq.com/blog/customer-service-performance-review): In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
- [Customer Empowerment – What is it, Why is it Important, and How to Achieve it](https://hiverhq.com/blog/customer-empowerment): In this blog post, we give you a comprehensive look at customer empowerment - what it is, why it is important, and how to empower your customers.
- [Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!](https://hiverhq.com/blog/dark-mode-email-body-in-automations): To follow all our releases, bookmark our release changelog. Alternatively, find ‘Product Updates’ under Hiver settings inside your Gmail account.
- [8 Key Customer Service Roles & Responsibilities](https://hiverhq.com/blog/understanding-customer-service-roles-and-responsibilities): Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
- [The Art of Anticipating Customer Needs: Benefits and Tips](https://hiverhq.com/blog/anticipating-customer-needs): Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the same.
- [Customer Self Service: What it is and Tips to Get it Right](https://hiverhq.com/blog/customer-self-service): Learn why customer self-service options are so important, and how you can implement them the right way.
- [How to Inculcate Empathy in Your Customer Service Culture](https://hiverhq.com/blog/empathy-in-customer-service): Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
- [Customer Retention: Importance + Proven Retention Strategies](https://hiverhq.com/blog/customer-retention): In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
- [A day in the life of a customer support representative](https://hiverhq.com/blog/day-in-the-life-customer-support-rep): Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver's own.
- [11 Customer Service Challenges + Tips to Handle Them](https://hiverhq.com/blog/customer-service-challenges): Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
- [Customer Engagement in 2025: Definition, Benefits, Metrics, and Strategies](https://hiverhq.com/blog/customer-engagement): Here's a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
- [Customer Journey Mapping Made Easy: Guide+Tools +Templates & Examples](https://hiverhq.com/blog/customer-journey-mapping): Customer journey mapping is a visual representation of your customers' interaction. Learn the steps involved to create it, along with 5 free templates.
- [Hiver Now Delivers 24×7 Customer Support – The Story](https://hiverhq.com/blog/hiver-24x7-customer-support): Here's the story of how we transformed our support team to extend 24x7 customer support to all our customers.
- [Mistakes to Avoid While Purchasing Customer Service Software](https://hiverhq.com/blog/mistakes-customer-service-software): Buying customer service software can be a daunting task. Here's our guide on the mistakes to avoid while purchasing customer service software
- [How Will CX Evolve in 2021? Hear What These Customer Experience Leaders Have to Say](https://hiverhq.com/blog/customer-experience-trends-2021): What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
- [Scaling Customer Service in Your Organization: A 2025 Guide](https://hiverhq.com/blog/scaling-customer-service): Here are 12 things every business owner should keep in mind while scaling their customer service function.
- [How to Create Unforgettable Customer Service Moments](https://hiverhq.com/blog/best-customer-service-experience): Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
- [A Detailed Guide to Customer Satisfaction Surveys](https://hiverhq.com/blog/guide-to-customer-satisfaction-surveys): A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
- [10 Best Practices to Create a Customer Service Strategy That Scales](https://hiverhq.com/blog/customer-service-strategy): Need to build a customer service strategy and don't know where to begin? You've come to the right place. Read this guide to know more.
- [11 Tips for Managing a Remote Customer Service Team](https://hiverhq.com/blog/managing-remote-customer-service-team): Here are 11 things that you must keep in mind while managing a remote customer service team.
- [How to Write Good Internal Notes for Customer Support](https://hiverhq.com/blog/how-to-write-internal-notes-customer-support): In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
- [How to Create a Knowledge Base in 8 Easy Steps!](https://hiverhq.com/blog/how-to-create-a-knowledge-base): In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
- [2020 at Hiver: Remote Work, Customer Love, and Growth!](https://hiverhq.com/blog/2020-at-hiver): 2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
- [Hiver Product Updates: A 2020 Digest (and What Lies Ahead in 2021)](https://hiverhq.com/blog/product-updates-2020-round-up): From enhanced automations to our all-new mobile app, here's everything we did at Hiver to enable you to serve your customers better in 2020!
- [Why Customer Service Teams Don’t Need Impersonal “Ticketing”](https://hiverhq.com/blog/impersonal-ticketing): Just because ticketing has been around for decades, doesn't mean that it's the best approach today. Let's look at what companies should be doing instead.
- [6 Reasons to Fall in Love With the All-New Hiver Mobile App](https://hiverhq.com/blog/all-new-hiver-mobile-app): With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they're on-the-go.
- [How to Reduce Email Resolution Time: 9 Effective Tactics](https://hiverhq.com/blog/reducing-email-resolution-time): How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution time.
- [[Infographic] 11 Key Stats about Customer Support in 2020](https://hiverhq.com/blog/customer-support-stats-consumers-lens): When setting standards for customer support, it is important to understand what your customers expect from you.
- [[Exclusive Research] 80% consumers expect better customer service during COVID-19](https://hiverhq.com/blog/consumer-expectations-customer-service-2020-research-report): Find out how consumers prefer contacting companies, their idea of good customer service, and how they'd react to a sub-par experience in 2020
- [How to Use the Workload Distribution Feature in Hiver](https://hiverhq.com/blog/workload-distribution): Struggling to manage your customer service team's workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
- [[Infographic] 16 Customer Service Stats to Know in 2020](https://hiverhq.com/blog/customer-service-stats-2020-infographic): Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so important in 2020
- [Hiver Updates: Custom Reports, Workload Distribution & More!](https://hiverhq.com/blog/workload-distribution-custom-reports): Hey Hiver towners! We’re back with yet another set of product updates - a bunch of features that will help you cut the noise, as well as measure and increase your team’s productivity.
- [Hiver Named a Leader in the Shared Inbox Category by G2](https://hiverhq.com/blog/fall-leader-2020): Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader Quadrant are rated highly by G2 users.
- [10 Tips to Handle Customer Complaints](https://hiverhq.com/blog/handling-customer-complaints): In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.
- [Customer Satisfaction: What you think they want Vs. What They Really Want](https://hiverhq.com/blog/customer-satisfaction-what-you-think-they-want-vs-what-they-really-want-2): Are you well acquainted with customer psychology?
- [Customer Email Management: Workflows, Tools and Trends](https://hiverhq.com/blog/customer-email-management): Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
- [5 Steps to Improve Higher Education Customer Service](https://hiverhq.com/blog/customer-service-higher-education): In this blog post, we give you a five-step checklist to improve higher education customer service.
- [The Role of Customer Service in Logistics in 2025 (And How to Do It Better)](https://hiverhq.com/blog/customer-service-logistics): Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
- [5 Real-Life Scenarios of Legendary Customer Service [+ Bonus Examples]](https://hiverhq.com/blog/customer-service-examples): Explore great customer service examples. Learn from the best and boost your brand's service standards.
- [CX Spotlight: In Conversation with Tony Johnson](https://hiverhq.com/blog/cx-spotlight-tony-johnson): We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and inspirations.
- [Customer Service Training Games: 15 Fun and Effective Ideas to Sharpen Support Skills](https://hiverhq.com/blog/customer-service-training-games): The most effective way to train customer service teams - fun and powerful games that make hard-to-grasp concepts a breeze.
- [15 Actionable Customer Service Goals to Improve Retention and Satisfaction](https://hiverhq.com/blog/customer-service-goals): Customer service goals work the same way. Without them, agents don’t know what to prioritize, managers lack clarity, and customers don’t get good experiences.
- [What is Customer Service Automation? A Complete Guide](https://hiverhq.com/blog/customer-service-automation): Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement customer service automation without losing the personal touch.
- [How to Improve Your Customer Experience Strategy](https://hiverhq.com/blog/improve-customer-experience): Delighting customers takes more than gift coupons and discounts. You must truly empathize with them - make them feel that you care. Here are a few ways.
- [20 Customer Service Best Practices Every Support Team Needs in 2025](https://hiverhq.com/blog/customer-service-best-practices): That kind of service doesn’t happen by accident. The best support teams rely on consistent systems, not one-off heroics. They follow proven customer service best practices that ensure every conversation is efficient, empathetic, and on-brand.
- [Hiver is Now a Customer Service Solution: The Story Behind Our New Positioning](https://hiverhq.com/blog/hiver-new-positioning): Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver's new positioning - as a customer service solution - came about.
- [Hiver Updates: Revamped Analytics, Auto-Assignment & More!](https://hiverhq.com/blog/analytics-out-of-beta): We come bearing gifts for the busy bee! We’ve introduced features and enhancements to help you think, work, and collaborate faster.
- [CX Spotlight: In Conversation with Dan Gingiss](https://hiverhq.com/blog/cx-spotlight-dan-gingiss): We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
- [12-Step Guide to Choose the Best Customer Service Software](https://hiverhq.com/blog/choosing-best-customer-service-software): Here's a detailed 12-step guide to help you choose the best customer service software for your business.
- [17 Key Customer Service Skills + Ways to Develop Them](https://hiverhq.com/blog/customer-service-skills): Explore 17 vital customer service skills and learn how to enhance them. Boost your team's efficiency with our expert tips.
- [CX Spotlight: In Conversation with Nate Brown](https://hiverhq.com/blog/cx-spotlight-nate-brown): We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
- [18 Customer Service Metrics That Actually Improve Support (Not Just Track It)](https://hiverhq.com/blog/customer-service-metrics): 70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics are KPIs that give you a clear idea of the contribution your services department is making to the overall progress of your company.
- [10 Factors To Consider While Choosing a GSuite Helpdesk](https://hiverhq.com/blog/g-suite-help-desk): Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
- [17 Customer Experience Leaders on How COVID-19 Changed CX](https://hiverhq.com/blog/customer-experience-leaders-covid-19): We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here's what they had to say!
- [3 Lessons Team Leaders Can Learn From Bees](https://hiverhq.com/blog/bees-team-work): Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
- [Lockdown Updates: New World Order. Same Old Commitment to Improving Hiver](https://hiverhq.com/blog/lockdown-updates-new-world-order-same-old-commitment-to-improving-hiver): We know this whole COVID-19 situation is redefining how we work. Lockdown might have put your teams’ collaboration skills to test, but we’ve got your back!
- [Hiver’s Commitment to Frontline Businesses During COVID-19](https://hiverhq.com/blog/hivers-commitment-to-organizations-covid-19): As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight transition to WFH to now a deep concern for the humanitarian and economic crisis this is turning out to be.
- [How Hiver uses Hiver for remote work](https://hiverhq.com/blog/how-hiver-remote-work): COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote team overnight. 
- [How Hiver helps remote teams stay connected](https://hiverhq.com/blog/how-hiver-helps-remote-teams-stay-connected): Being an email collaboration platform, Hiver’s all about bringing teams closer. Whether you’re a team of 5 located in the same city or a team of 200 based all around the world, we’re here to make it easy for your remote teams to collaborate and work together easily and efficiently.
- [Delivering Great Customer Service During a Pandemic: A Guide](https://hiverhq.com/blog/customer-service-coronavirus-pandemic): Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.
- [The Comprehensive Guide to Remote Work – Tools and Strategies](https://hiverhq.com/blog/remote-work-guide): Remote working brings about a whole new set of challenges. Employees may face a drop in productivity when they are taken out of a team setting. Collaboration becomes difficult when team members are not co-located. People are going to rely on technology more than ever to get work done, and it’s important that they have the right collaboration and business process management tools. 
- [Introducing Hiver Mobile Apps: Seamless Email Management on Outlook and Gmail, plus Live Chat](https://hiverhq.com/blog/hiver-updates-the-all-new-hiver-mobile-app-and-more): We’re back with a bang and super excited to release our all-new mobile app for both Android and iPhone users.
- [Managing shared inboxes: Old-school vs The Hiver Way](https://hiverhq.com/blog/the-state-of-email-report-2019-5): https://hiverhq.com/blog/manage-shared-inboxes-the-hiver-way
- [[Quiz] How much time are you wasting on emails](https://hiverhq.com/blog/the-state-of-email-report-2019-4): https://hiverhq.com/calculate-revenue-lost-on-emails
- [[Ebook] How to get Gmail to work as a help desk](https://hiverhq.com/blog/the-state-of-email-report-2019-3): https://resources.hiverhq.com/turn-gmail-into-a-help-desk
- [[Ebook] Productivity handbook for G Suite users](https://hiverhq.com/blog/productivity-handbook): https://resources.hiverhq.com/productivity-handbook-for-g-suite-users
- [The State of Email Report 2019](https://hiverhq.com/blog/https-resources-hiverhq-com-state-of-email-report-2019): https://resources.hiverhq.com/state-of-email-report-2019
- [Automations Logistics Teams Can Set Up Using Hiver](https://hiverhq.com/blog/automations-logistics-teams): The logistics and supply chain ecosystem is undergoing a seismic shift. In recent years, we’ve seen the proliferation of digital freight brokerage startups — Convoy, Uber Freight, Loadsmart, Transfix, Next, and Freightera (among many others). 
- [Looking back at 2019, our most exciting year yet!](https://hiverhq.com/blog/2019-at-hiver): 2019 has been frenetic at Hiver. We doubled up our team size — product, engineering, marketing, sales — every team is brimming with new energy.
- [Hiver Updates: Automations and Better Workload Visibility](https://hiverhq.com/blog/hiver-updates-automated-workflows-better-workload-visibility): We’re back with yet another set of product updates from Hiver town! This update introduces an all-new approach to auto assignments.
- [The Last-minute Black Friday Logistics Checklist](https://hiverhq.com/blog/black-friday-logistics-checklist): Black Friday 2019 is just around the corner and some analysts have been predicting a near 10% rise from last year. 
- [How To Manage An Internal Help Desk In 2025: Complete Guide](https://hiverhq.com/blog/manage-internal-help-desk): Every time an employee hits a technical roadblock or has a question about workplace tools, your internal help desk shapes their entire experience. An organized, responsive help desk not only solves immediate issues quickly but also identifies recurring problems, tracks trends, and proactively simplifies internal processes.
- [12 Easy Ways to Reach Inbox Zero](https://hiverhq.com/blog/achieve-inbox-zero): But what if I tell you that it doesn’t have to be like this. In this article, I’ll talk about inbox zero, a concept first coined by productivity expert Merlin Mann, that can help you tame your inbox. 
- [[Report] The State of Email in 2019](https://hiverhq.com/blog/state-of-email-report-2019): Many of us are perpetually drowning in emails. Perhaps you’d relate to these:
- [Hiver updates: Less noise. More Focus](https://hiverhq.com/blog/hiver-updates-less-noise-more-focus): We’re back with the next set of updates from the Hive and this one is all about focus!
- [Gmail Filters 101: Your Definitive Guide To Gmail Filters](https://hiverhq.com/blog/gmail-filters): Gmail filters 101: Everything you've always wanted to know about creating and using Gmail filters to manage emails effectively.
- [Labels vs Folders: The Definitive Guide To Organizing Your Inbox](https://hiverhq.com/blog/labels-vs-folders-guide): I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail inbox looks like:
- [Share Gmail With Your Team – Do More Together](https://hiverhq.com/blog/share-gmail-with-team): I am sure you have a few frighteningly long and convoluted email threads weighing down your inbox right now. Meandering threads where you lose track of what’s going on because there are way too many people CC’d on them. Getting any information from them is always a nightmare.
- [How to Secure Your Gmail Account](https://hiverhq.com/blog/secure-gmail): Learn how to secure your Gmail account using 2FA, strong passwords, software updates, and recognizing phishing attempts.
- [18 Ways to Work Better with Google Docs](https://hiverhq.com/blog/work-better-google-docs): Google Docs has become a favorite tool for millions of people. Whether you're writing a report for work, collaborating on a project with your team, or simply jotting down ideas, Google Docs provides an effective platform to get your writing done. 
- [How Do I Access G Suite Offline?](https://hiverhq.com/blog/access-g-suite-offline): So how do we go about setting up G Suite offline? Let's dive right in.
- [How to Sync G Suite with Microsoft Outlook](https://hiverhq.com/blog/sync-g-suite-microsoft-outlook): Here is a guide in sync your G Suite account with Microsoft Outlook. Also learn how to import contacts if you only have a Gmail account.
- [15 Google Workspace Features Businesses Absolutely Love](https://hiverhq.com/blog/google-workspace-business-features): Google Workspace is a set of communication and collaboration apps that have the power to take your business to the next level.
- [Google Vault: 7 Best Practices for Admins](https://hiverhq.com/blog/google-vault-best-practices-admins): What is Google Vault? Well, it is a pretty important G Suite feature. You can use it to search your entire G Suite account for relevant data. And the search isn’t limited just to your account. With Google Vault, you can also search inside the G Suite accounts you created for your employees.
- [Looking for an Alternative to Outlook’s Public Folders?](https://hiverhq.com/blog/outlook-public-folders-alternative): Email might now be a great tool for collaboration but that’s not how it started out. On the contrary, it was meant just for one-on-one communication. But we all have to adapt to change, and with collaboration and cloud apps in focus, email picked up new features designed to make your team work together in a more efficient manner.
- [Google Workspace for Business Pricing: Which Plan Should I Choose?](https://hiverhq.com/blog/google-workspace-pricing): Google Workspace for Business offers a custom professional email and multiple collaboration tools such as Meet, Docs, and more. Check out its pricing plans.
- [The Complete Guide to Set Up Google Workspace for Your Organization](https://hiverhq.com/blog/set-up-google-workspace): If your team needs a reliable system for email, file sharing, and communication, Google Workspace is a (popular) and great place to start. 
- [Step-by-step guide to creating a shared mailbox in Google Workspace](https://hiverhq.com/blog/google-workspace-shared-inbox): Managing a shared mailbox like support@ or info@ is a common need for growing teams, whether it’s for customer support, sales inquiries, or internal requests. But without the right setup, things can get messy fast: multiple replies to the same email, missed messages, and no clear ownership of who’s handling what.
- [Can Google Groups scale with your customer support team?](https://hiverhq.com/blog/google-groups-for-customer-support): Email is an integral part of how companies do customer support. If you notice, most of them use an ID like info@ or support@ where customers can reach out if they need any assistance. The entire support team has access to all incoming emails.
- [Why You Deserve Better Than Gmail’s Delegated Access](https://hiverhq.com/blog/why-you-deserve-better-than-gmail-delegated-access): April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this would probably be it. Back in 2004, the email looked a lot more different than it does today. Inboxes were overrun with spam, there was no easy way to search, filter, and categorize emails. Plus, you would have to continuously delete emails almost every day to stay under the 2 odd megabytes of email storage limits.
- [How to Migrate Emails from Outlook to G Suite](https://hiverhq.com/blog/migrate-outlook-g-suite): G Suite is an integrated suite of secure cloud computing, collaborative, and productivity apps developed by Google and powered by their AI. On August 28, 2006, G Suite launched as “Google Apps for your Domain.”
- [How to Make Email Collaboration Work for Teams](https://hiverhq.com/blog/team-emails-collaboration): When teams collaborate over email, it's mostly to work on emails in group inboxes. So, how can they become more efficient at managing these team emails?
- [Understanding Shared Mailboxes by Analysing 30,000 Companies](https://hiverhq.com/blog/shared-mailboxes-analysis): What is the most commonly used team mailbox?
- [Hiver Extends 24 x 5 Support: The Story of How We Got Here](https://hiverhq.com/blog/hiver-extends-24x5-support): What started out as a one-man mission to provide an unmatched customer experience has today become a big team of happy customer support folks at Hiver.      
- [How to Organize Your Gmail Inbox in 15 Minutes: [17 Tips + Examples]](https://hiverhq.com/blog/how-to-organize-gmail-inbox): Wasting a lot of time in your inbox? Try these practical tips to organize Gmail and you'll have more time for everything else.
- [Customer Surveys in Hiver: Measure Customer Satisfaction Without Complicating Things](https://hiverhq.com/blog/csat-surveys-hiver): And that is why we’ve introduced Customer satisfaction(CSAT) surveys in Hiver.
- [Roles and Permissions: Custom Access to Hiver’s functions](https://hiverhq.com/blog/roles): Imagine being part of a company that has a very robust customer support team. The team includes support executives who handle calls and customer queries on a day-to-day basis. To support them, there are managers who monitor the team’s performance and listen in to calls from time to time. And then there is the system admin for the shared inbox, whose job is to add or delete new users or manage settings.
- [Views: See emails that matter, minus the painful navigation](https://hiverhq.com/blog/views): Navigating through a bunch of filters to reach the emails you need to see is painful. And when you have to do this every few hours, it starts getting on your nerves.
- [Why Hiver Fares Better Than Gmail’s Native Shared Mailboxes](https://hiverhq.com/blog/hiver-vs-gmail-native-shared-mailboxes): It’s no longer a secret that Email breaks when we try to use it for teamwork. I am talking about the times when a bunch of people manages email addresses like info@ or support@ together.
- [[Infographic] Why Gmail turning 15 is a big deal](https://hiverhq.com/blog/gmail-turns-15-infographic): The notion that ‘Email is dying’ is as much a myth as it is a joke.
- [Become a G Suite Productivity expert with these hacks](https://hiverhq.com/blog/g-suite-productivity): Mastering important hacks around using everyday tools like Gmail, Sheets, Docs and Calendar can make a world of difference. I’m listing down a bunch of G Suite productivity tips that will help you stay focused and organised, and get things done quicker. Let’s take a look!
- [Hiver vs Zendesk: Which Support Platform Is Right for Your Team in 2025?](https://hiverhq.com/blog/hiver-vs-zendesk): Hiver is the simplest Zendesk alternative. There's hardly anything to learn. Setting up takes just minutes. Your team is going to love it.
- [12 Commandments to Detox Your Inbox in 2019](https://hiverhq.com/blog/detox-your-inbox): Towards the end of the year, your imagination goes into overdrive and you come up with the most inspiring ideas. Ideas that would transport you to the magical land of gratification. All that goes down the drain by the time you enter February, along with your 12th failed attempt to go to the gym!
- [The Hiver way of doing things](https://hiverhq.com/blog/the-hiver-way-of-doing-things): At Hiver, we are engaged daily in creating two things. One of them is obvious - our product, which includes technology, design and content on our blog, website, etc. The second one, which is not so obvious, is our workplace.
- [10 Reasons Why Traditional Help Desks Don’t Make the Cut](https://hiverhq.com/blog/help-desk-disadvantages): Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American consumers say that customer service is a key deciding factor when it comes to buying a product. It's up to the business to get this right. If done well, it can go a long way in creating trust and brand loyalty in your customers. On the flip side, if you mess it up, then disaster is at your doorstep. With a plethora of options available to your customers, it won’t be long before they ditch your brand and head to a competitor.
- [[Infographic] How to manage your Shared Inboxes: Old-school vs The Hiver Way](https://hiverhq.com/blog/manage-shared-inboxes-the-hiver-way): I am sure we’ve finally accepted that Email is not dying. Gmail alone has 1 billion active users. Everything that was designed to kill email - now works in sync with Email. So, now you have Slack + Email, Viber + Email, Asana + Email, and so on.
- [Hiver Raises $4 million: The Unconventional Funding Story](https://hiverhq.com/blog/hiver-raises-4-million): Here’s how a conventional funding story goes. Stella has a startup idea. She builds a prototype. Pitches to investors. Gets funded. TechCrunch splash. Hypergrowth follows.
- [Nail Down Email Management: 16 Tips for Team Collaboration](https://hiverhq.com/blog/email-collaboration-tips-teams): In Deloitte’s Global Human Trends Report of 2017, 94% of respondents reported that “agility and collaboration” are critical to their organizations’ success. However, only 6 percent agreed to being “highly agile today.”
- [10 Ways to Simplify Group Email Management](https://hiverhq.com/blog/manage-group-emails): Without a proper system in place, group email management can get complicated and overwhelming.
- [28 Email Management Best Practices and Tips](https://hiverhq.com/blog/email-management): An average professional receives 121 emails every day. It's certainly very easy to lose control of your inbox when you have to deal with that many. Implementing effective email management software can help you organize your inbox, prioritize important messages, and automate repetitive tasks, making email management more efficient.
- [Top 10 Internal Communication Tools For Your Team](https://hiverhq.com/blog/internal-communication-tools): Explore the 10 best internal communication tools of 2025. Boost team collaboration and productivity with our top picks.
- [G Suite Security: The essential checklist for Admins](https://hiverhq.com/blog/g-suite-security): As an administrator, you’d want to stay abreast of the G suite security-related practices Google recommends.
- [20 Google Drive add-ons to improve team productivity](https://hiverhq.com/blog/google-drive-add-on): Quick Drive solves this problem once and for all. This Google Drive add-on lets you search your Drive without opening it. All you have to do is click on Quick Drive icon in the Chrome toolbar - a pop-up panel will appear where you can enter your query and navigate to the right file/folder. 
- [The New Gmail: Everything You Need to Know](https://hiverhq.com/blog/new-gmail): With this update, Gmail has become more business-focused than it has ever been. Email, calendar, contacts, and to-dos are nicely integrated inside Gmail. Businesses will find the new Gmail very handy for scheduling meetings or managing tasks.
- [Hiver: The Best Google Groups Alternative](https://hiverhq.com/blog/alternative-google-groups): Say you’re a vermiculture enthusiast and you’re looking to find fellow vermiculture enthusiasts. Today, you could simply head to r/vermiculture on Reddit. Or find relevant communities on Facebook and Twitter,
- [Hiver integrates with Zapier now](https://hiverhq.com/blog/hiver-zapier-integration): Gone are the days when you have two - three great apps that run your entire business. People love standalone solutions which help them perform a particular function smoothly, as opposed to something that lets them do everything but isn’t great at anything.
- [8 Reasons Why Hiver is the Best Front Alternative](https://hiverhq.com/blog/hiver-vs-front): When your team is handling dozens, or even hundreds, of customer conversations every day, the last thing you need is a support tool that slows you down or makes simple tasks feel complicated.
- [20 time-saving Chrome extensions for real estate teams](https://hiverhq.com/blog/extensions-real-estate-teams): For real estate teams, managing emails well can be the difference between losing or closing deals. You just can't afford to miss out or lose track of emails.
- [Never get locked out of a Gmail shared account again](https://hiverhq.com/blog/never-get-locked-gmail-shared-account): A few months ago, I was talking to a friend who runs an e-commerce company. They had a bunch of support guys who would log into the support@ Gmail account to handle customer emails.
- [FinancesOnline recognizes Hiver with its 2018 Great UX Award](https://hiverhq.com/blog/financesonline-recognizes-hiver): We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience Award for the category email management software.
- [2025 Guide to Google Business Profile](https://hiverhq.com/blog/google-business-profile): Google Business Profile, formerly known as Google My Business, is a free listing on Google. Learn how to set up and optimize it to boost your online visibility.
- [14 hacks to help you become a Google Drive expert](https://hiverhq.com/blog/google-drive-expert-hacks): Let’s face it: Google Drive is one of the best online storage services available. It is feature-rich, flexible, and easy-to-use.
- [Financial services, overcome all your email woes with Hiver](https://hiverhq.com/blog/financial-services-overcome-email-woes): How well you handle emails arriving at support@ and servicing@ email addresses will have a significant impact on your client relations, and your revenues eventually.
- [Use Gmail for better delegation to your secretary](https://hiverhq.com/blog/gmail-delegation-secretary): In this post, we’ll show you what’s the best way for delegation to your secretary, and how can you keep a close eye on the task as well as the secretary — all of this without even having to leave your Gmail inbox!
- [Hiver, a Secure Help Desk that does not Store Your Emails](https://hiverhq.com/blog/secure-help-desk): At Hiver, we pay a great deal of attention to our users’ privacy and data security. It is an absolutely secure help desk that does not store your emails, your passwords, your contacts — basically, nothing at all! 
- [How to use the 4D Method for Email Management](https://hiverhq.com/blog/4d-email-management): The biggest problem with email management is procrastination. We keep deferring emails to a point where we no longer know where to start, and gradually lose control of our inboxes.
- [Franchise owner: Manage emails, generate more revenue](https://hiverhq.com/blog/franchise-owner-manage-emails): For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without having to spend a lot of money.
- [16 Customer Service Email Etiquette Rules to Remember](https://hiverhq.com/blog/customer-service-email-etiquette): That’s where email etiquette comes in.
- [Email etiquette rules and tips you must know](https://hiverhq.com/blog/email-etiquette-beginner): Email etiquette is almost like a rare commodity. Sloppy emails are more common than we’d like. They’re everywhere.
- [Gmail Labels: Everything you need to know](https://hiverhq.com/blog/gmail-labels): If you want to improve your inbox management skills, one of the first things you need to master is Gmail labels. It’s a powerful tool to keep your inbox neat, tidy, and easy-to-manage.
- [Delegation at Work: Everyday Mistakes, and How to Avoid Them](https://hiverhq.com/blog/delegation-skills-avoid-mistakes): Delegation is much trickier than you think. Do you often find your employees not being able to do something as well as you? You thought you had explained the task clearly but they somehow did not execute it well.
- [Customer Service Recovery: What It Is and How to Do It Right](https://hiverhq.com/blog/service-recovery): Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
- [The Complete Guide to SaaS Customer Onboarding](https://hiverhq.com/blog/customer-onboarding-saas): This is a major red flag. It might indicate that it wasn't your product that broke the deal – customers sign up for a product only when they're certain it'll solve a problem for them. Poor customer onboarding could be the reason they chose to leave. 
- [How to Deliver Personalized Customer Service: 9 Strategies That Work](https://hiverhq.com/blog/personalize-customer-service): Personalization is a key differentiator in the business world. Here are 5 tips that you can use to deliver personalized customer service.
- [11 Ways To Reduce Customer Churn](https://hiverhq.com/blog/reducing-customer-churn): Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
- [7 Different Ways to Measure Customer Satisfaction](https://hiverhq.com/blog/measuring-customer-satisfaction): Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best methods for measuring customer satisfaction.
- [18 Ways to Work Better with Google Sheets](https://hiverhq.com/blog/definitive-guide-google-sheets): Google Sheets is an incredible tool that I rely on daily. Its clean and straightforward interface makes it easy to use, and its seamless integration with other Google products like Google Analytics and Google Data Studio adds even more value. But I understand that for some, Google Sheets can seem a bit intimidating at first glance.
- [Hiver now auto adds newly sent emails to Shared Mailboxes](https://hiverhq.com/blog/hiver-now-automatically-adds-new-sent-emails-to-the-shared-mailboxes): We have just released a very important update which affects all our users who are using the Shared Mailbox feature.
- [Customer Feedback: How to Look Beyond What Users Tell You](https://hiverhq.com/blog/customer-feedback): Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you the entire truth. 
- [The ultimate guide to Google Docs](https://hiverhq.com/blog/ultimate-guide-google-docs): Google Docs is one of the most beloved word processing apps out there. It is a free, web-based, and lets you do everything a typical word processing app should: create documents, edit text, add pictures, and more.
- [The definitive guide to Slack etiquette](https://hiverhq.com/blog/slack-etiquette): The definitive list of dos and don'ts on Slack.
- [How to Deal With Difficult and Angry Customers (15 Tips and Examples)](https://hiverhq.com/blog/dealing-with-angry-customers): The article discusses the best ways to deal with angry customers and make them your advocates.
- [How to Collect Customer Feedback That Actually Drives Action](https://hiverhq.com/blog/collect-customer-feedback): You send out surveys. You ask for NPS scores. You have a live chat window with a CSAT prompt. But what happens next
- [Email notes to make Gmail conversations smoother](https://hiverhq.com/blog/email-notes): Email Notes is an excellent alternative to having email conversions without the hassle of actually sending emails and overloading everyone’s inboxes.
- [How to Use Shared Drafts for Gmail](https://hiverhq.com/blog/shared-drafts-for-gmail): Explore Hiver's Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.
- [Google Apps Tips You Cannot Afford To Miss](https://hiverhq.com/blog/google-apps-tips): Both free and paid Google apps come with dozens of tips and shortcuts that can be used for further customization and UX improvements. In this article, we are going to list the ten most useful Google apps tips.
- [10 Writing Mistakes That Make Your Emails Ineffective](https://hiverhq.com/blog/email-writing-mistakes): The article talks about writing mistakes that can make your emails ineffective and wreak havoc on your projects.
- [New in Hiver: iOS App, the Email Permalink Feature, and more](https://hiverhq.com/blog/ios-app-email-permalink): Here’s introducing Hiver’s brand new iOS app, an email permalinks feature, shared mailbox automation, improved analytics and more!
- [Hiver is discontinuing the Shared Contacts feature](https://hiverhq.com/blog/discontinuing-shared-contacts-feature): When we post about our product on our blog, it's always about new features we're adding to Hiver. This one is different. This is about us deciding to discontinue a feature.
- [Gmail as Helpdesk: The Complete Setup Guide 2025](https://hiverhq.com/blog/using-gmail-as-helpdesk): Link knowledge base articles to customer chats
- [10 Email Etiquette Mistakes That Will Cost You Money](https://hiverhq.com/blog/10-email-etiquette-mistakes-that-will-cost-you-money): A list of etiquette oversights that need to be avoided to ensure that your email impresses the reader.
- [New Features: Shared Mailboxes, Shared Label Colors and More](https://hiverhq.com/blog/new-features-shared-mailboxes-shared-label-colors-and-more): Hello there!
- [Re-envisioning Email: My Ultimate Email 2.0 Wishlist](https://hiverhq.com/blog/re-envisioning-email-my-ultimate-email-2-0-wishlist): In this post, we re-envision email as the most intuitive collaboration tool there can be. Here's our email 2.0 wishlist!
- [Introducing Shared Mailboxes For Gmail](https://hiverhq.com/blog/shared-mailboxes-for-gmail): A feature that lets you easily manage shared email accounts like support@mycompany.com, sales@mycompany.com from your Gmail.
- [Surprisingly Simple Ways To Get People To Respond To Your Email](https://hiverhq.com/blog/get-people-to-respond-to-your-email): Here are some nifty tips to write the perfect email copy that helps you get the desired response.
- [20 Phrases You Should Never Use in an Email](https://hiverhq.com/blog/phrases-you-should-never-use-in-an-email): There are some unspoken etiquette rules that dictate what is and isn’t acceptable for an email. This article lists 20 phrases that you should never use in emails.
- [Getting the Most Out of Google Contacts](https://hiverhq.com/blog/google-contacts): The remarkable third-party support for Google’s offerings has proved invaluable for strengthening Google Contacts.
- [Introducing New Features](https://hiverhq.com/blog/new-features): Introducing Scheduled Emails, Email Reminders, Dedicated Notes, Email Templates, Collision Detection, and Email Tracking
- [13 Gmail Tips And Tricks To Increase Productivity in 2025](https://hiverhq.com/blog/advanced-gmail-tips): Methods and Tools to make sure you are using your Gmail inbox efficiently.
- [Gmail Tips and Tricks To Make You More Productive At Work](https://hiverhq.com/blog/gmail-tips-and-tricks-to-make-you-more-productive-at-work): Here are the best Gmail tips and tricks to make you more productive at work.
- [A Quick-Guide to help you choose between Google Docs and Microsoft Office](https://hiverhq.com/blog/google-docs-vs-microsoft-office): Google Docs has made giant strides in functionality and now seems ready for mainstream usage as the suite of choice for your business.
- [7 Tips to Inspire Lifelong Customer Loyalty](https://hiverhq.com/blog/inspire-lifelong-customer-loyalty): Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.
- [9 nifty tips to stop wasting time on email](https://hiverhq.com/blog/time-saving-tips-email): We all need to figure out some way to manage emails more efficiently. Here are 9 ways you might want to try.
- [How to use Gmail with your virtual assistant](https://hiverhq.com/blog/use-gmail-with-your-assistant): Delegate efficiently from email, using the right tools and processes.
- [Quickstart: Gmail and Google Apps Migration Guide](https://hiverhq.com/blog/google-apps-migration-guide): Made up your mind about deploying Google Apps at your workplace? We've got a quick, step-by-step guide that should have you up and running in a jiffy. We'll cover all the basics, giving you a fair ideas as to what all's involved in migrating to Google Apps.
- [3 KPIs your customer support team must adopt now](https://hiverhq.com/blog/customer-support-kpi): These three KPIs aren’t common, but should be part of how you measure your customer support effectiveness.
- [The Quick Guide to Google Apps Security for Your Business](https://hiverhq.com/blog/google-apps-security): Get the optimum Google Apps security with this quick step-by-step guide.
- [Google Apps and Gmail Limits: What Everyone Needs to Know](https://hiverhq.com/blog/gmail-and-google-apps-limits-every-admin-should-know): Like any other cloud / SAAS offering, Google imposes limits on various functions such as the number or emails you can send every day, or the size of a spreadsheet. This is done, in Google’s words, to ‘keep our systems healthy and your accounts safe’.
- [10 Gmail Plugins That Will Transform Your Inbox](https://hiverhq.com/blog/10-gmail-plugins-that-will-change-the-way-you-manage-your-inbox): To simplify your life, we went on the search for the best Gmail plugins to maximize productivity, increase efficiency, and guarantee TOP-NOTCH organization.
- [Should you buy Google Apps from a reseller?](https://hiverhq.com/blog/should-you-buy-google-apps-from-a-reseller): According to Google, well over 5 million businesses use Google Apps, for everything from email and cloud file sharing to CRM management and collaborating on documents. The reasons for Google Apps’ popularity are many, as we’ve mentioned in our earlier blog posts, but in in brief, the credit goes to the expandability, scalability, and ease of use with third-party apps that often makes this the first choice of any business looking for a SAAS solution for their basic business IT needs.
- [GrexIt is now Hiver](https://hiverhq.com/blog/grexit-is-now-hiver): Ever wondered where our name "GrexIt" comes from?
- [The Complete Guide to Customer Success in SaaS](https://hiverhq.com/blog/customer-success-saas): Too many companies treat customer success like a post-sale formality. Get the customer in, answer their questions, and move on.
- [How to Build a Culture of Customer Centricity in Your Organization](https://hiverhq.com/blog/customer-centric-organization): It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly expect you to care about their problems, work hard on creating products that make their lives easier, and staying alert in resolving any bottlenecks in their path to success.
- [7 Signs That Your Customer is Dissatisfied With You](https://hiverhq.com/blog/customer-dissatisfaction): When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don't, your customers will soon start regretting their decision and might ultimately switch to your competitors. Research indicates that a customer is 4 times more likely to buy from a competitor if the problem is service related.
- [8 Add-Ons for Google Docs & Sheets Every Business User Needs](https://hiverhq.com/blog/google-docs-add-ons): Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that might not be present by default. You’ll find many such add-ons available for Docs and Sheets, and between them all, they offer you enough power to wean you away from MS Office for good. W
- [Gmail Vs. Fastmail: Which One Is Better?](https://hiverhq.com/blog/gmail-vs-fastmail): Gmail offers an intuitive UI, while Fastmail provides a clean, privacy-focused email service. Find out which one is the best for you.
- [5 Tips to Speed Up Gmail](https://hiverhq.com/blog/speed-up-gmail): Wouldn't you love it if Gmail could work faster, better, and provide the best experience? Learn how to speed up Gmail for a better experience.
- [5 things you must use Gmail Labels for](https://hiverhq.com/blog/5-things-you-must-use-gmail-labels-for): In this blog, you'll learn the various ways you can use Gmail labels to make email management easier.

## Pages
- [Black Friday – Nov 2025](https://hiverhq.com/black-friday-deals): For teams just getting started with customer service.
- [Custom Objects](https://hiverhq.com/features/custom-objects): Bring key customer data from your CRM or other external sources into Hiver, and use it to power your Automation. 
- [HubSpot](https://hiverhq.com/integrations/hubspot): Integrate HubSpot with Hiver Connect HubSpot with Hiver to access and view your contacts, companies, and deals easily. Start for free Get a demo Unlimited users on Free plan  ✦  No credit card needed Bring all your HubSpot data and customer conversations together in Hiver Bring HubSpot data inside Hiver Access key HubSpot information related to deals, contacts, companies, and custom fields as cards right next to the conversation, so your team always has the full picture when resolving or replying to a customer or prospect query. Automate workflows with HubSpot data Build automation workflows to assign conversations to the right owner based on contact, account, or deal information in HubSpot. Get deeplinks to get more context Click on deeplinks available on each card, such as deal name, company name, etc., to navigate directly to the HubSpot App for more insights. Go live in a single click For smooth onboarding, enjoy Hiver’s one-click authorization. Skip inputting multiple details and use one-click authorize to provide the necessary permissions. That’s all it takes to get started with your HubSpot integration. Featured apps you can integrate with Hiver Salesforce Create and update CRM records from Hiver — including custom objects. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations Shopify Access customer data and order information to issue refunds and more from Hiver. Asana Manage projects, link conversations to existing or create new tasks from Hiver Quickbooks Add, view, manage and track invoices from the comfort of Hiver. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What data can I access from HubSpot inside Hiver? You can view key HubSpot information like contacts, companies, deals, and custom fields as cards directly alongside your email conversations. How does the HubSpot integration automate workflows? The integration allows you to build rules that auto-assign conversations based on contact, company, or deal ownership, streamlining your support process. How easy is it to set up the HubSpot integration with Hiver? Setup is simple with one-click authorization—no need to input multiple details manually. This gets you started quickly with all necessary permissions granted. How can integrating your customer service platform with other tools improve team productivity? By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ You can view key HubSpot information like contacts, companies, deals, and custom fields as cards directly alongside your email conversations.
The integration allows you to build rules that auto-assign conversations based on contact, company, or deal ownership, streamlining your support process.
Setup is simple with one-click authorization—no need to input multiple details manually. This gets you started quickly with all necessary permissions granted.
By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [Chrome Extension – Oct 2025](https://hiverhq.com/hiver-chrome-extension): Download Hiver’s Chrome extension to deliver stellar customer service from Gmail. Get started for free.
- [Zoho vs. Salesforce](https://hiverhq.com/compare/zoho-vs-salesforce): When you search for a CRM and customer support platform, you’ll find tons of them online, each claiming to be the best. After researching Zoho and Salesforce extensively and analyzing real user experiences, I've discovered that the "best" platform isn't always the one with the most impressive feature list. Sometimes the tool that matches how your team actually works delivers better results than the one that promises to do everything.
- [Zendesk vs Talkdesk](https://hiverhq.com/compare/zendesk-vs-talkdesk): A side-by-side comparison of Zendesk and Talkdesk shows a difference in comprehensive customer service versus specialized contact center excellence. Zendesk brings broad omnichannel support with extensive integrations and familiar helpdesk functionality. Talkdesk positions itself as the AI-first customer experience platform, named a leader in Gartner's CCaaS Magic Quadrant, focusing on contact center automation and telephony excellence.
- [Zoho vs. HubSpot](https://hiverhq.com/compare/zoho-vs-hubspot): Choosing between two powerhouse platforms can feel too stressful. After analyzing hundreds of user reviews, testing platform capabilities, and examining real-world implementations, one thing is clear: the "best" platform isn't always the most feature-rich or well-known. Sometimes the solution that matches your team's actual workflow delivers better results than the one promising to revolutionize everything.
- [Zendesk vs Jira Service Management](https://hiverhq.com/compare/zendesk-vs-jira): Zendesk and Jira Service Management are built on two fundamentally different philosophies. Zendesk comes customer-first: clean interfaces, omnichannel support, and features built around external customer service. Jira Service Management goes internal-first: ITIL compliance, deep integration with development tools, and workflows designed for technical teams managing infrastructure.
- [Shopify](https://hiverhq.com/integrations/shopify): Integrate Shopify with Hiver
Integrate with Shopify to access and view your customer information and recent orders easily. Start for free Get a demo Unlimited users on Free plan  ✦  No credit card needed Bring Shopify into Hiver. Handle orders, customers, and support in one place.
Get Smart Previews in conversations
Access details from Shopify by hovering over entities such as order IDs mentioned in the email subject or body. Get contextual information displayed right inside conversations. Read Shopify records from Hiver View Shopify records such as recent order details, order line item details, customer profile information, and custom fields as cards right next to the conversation, so your team always has the full picture when resolving or replying to a query.
Search and link Shopify records to conversations
Get smart search suggestions based on your email content to easily find the relevant Shopify records. You can also manually search for records, such as order IDs, and link them to conversations as cards for future context. Get deeplinks to get more context
Click on deeplinks available on each card, such as order name, customer ID, etc., to navigate directly to the Shopify App for more insights. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite
View and modify order information. Sync customer data for better context. Zapier
Connect with 100+ apps to pull, push, and leverage customer and app data. Jira
Create, link and manage Jira issues from Hiver conversations Salesforce
Create and update CRM records from Hiver — including custom objects. Asana
Manage projects, link conversations to existing or create new tasks from Hiver Quickbooks
Add, view, manage and track invoices from the comfort of Hiver. Pipedrive
Create, view and update contacts, deals, and activities in Pipedrive from Hiver.
Frequently Asked Questions What does the Shopify integration with Hiver do? The Shopify integration with Hiver lets your team view customer profiles, recent orders, and order line items directly inside Gmail, ensuring full order context in every conversation. How can I access Shopify data within Hiver? You can hover over order details or IDs in an email to see key Shopify information instantly. Records appear as contextual cards beside conversations for quick visibility. Can I search and link Shopify records to email threads? Yes. Hiver provides smart suggestions or allows manual searches for Shopify records such as order IDs, which can then be linked to conversations for future context. How can integrating your customer service platform with other tools improve team productivity? By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ The Shopify integration with Hiver lets your team view customer profiles, recent orders, and order line items directly inside Gmail, ensuring full order context in every conversation.
You can hover over order details or IDs in an email to see key Shopify information instantly. Records appear as contextual cards beside conversations for quick visibility.
Yes. Hiver provides smart suggestions or allows manual searches for Shopify records such as order IDs, which can then be linked to conversations for future context.
By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.
Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.
Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.
Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.
To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.
Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [Zendesk vs Kayako](https://hiverhq.com/compare/zendesk-vs-kayako): When you compare Zendesk and Kayako side by side - looking at market dominance versus innovation - Zendesk brings the weight of enterprise recognition and a comprehensive feature set. But that also comes with notorious complexity, a difficult to navigate platform, and pricing that can easily double once you add the features you actually need. Kayako positions itself as the AI-first alternative focused on scaling support without scaling headcount, but its implementation-heavy approach should tell you everything about complexity.
- [NetSuite](https://hiverhq.com/integrations/netsuite): Integrate NetSuite with Hiver Connect NetSuite with Hiver to easily access and interact with key NetSuite records such as contact, vendor and customer details alongside your conversations.  Start for free Get a demo Unlimited users on Free plan  ✦  No credit card needed Bring NetSuite into Hiver. Handle orders, invoices, and support in one place. Get Smart Previews in conversations Access details from NetSuite by hovering over entities such as invoice numbers, sales orders, or purchase orders present in the email subject or body. Get contextual information displayed right inside conversations. Read NetSuite records from Hiver Surface key NetSuite records such as invoice info, all purchase orders, all sales orders, vendor details, customer details, contact details, and custom fields as cards right next to the conversation, so your team always has the full picture when resolving or replying to a query. Search and link NetSuite records to conversations Get smart search suggestions based on your email content to easily find the relevant NetSuite records. You can also search for records, such as order IDs, manually and link them to conversations as cards for future context. Get deeplinks to get more context Click on Deeplinks available on each card, such as invoice ID, sales and purchase orders, etc., to navigate directly to the NetSuite App for more insights. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Salesforce Create and update CRM records from Hiver — including custom objects. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations Shopify Access customer data and order information to issue refunds and more from Hiver. Asana Manage projects, link conversations to existing or create new tasks from Hiver Quickbooks Add, view, manage and track invoices from the comfort of Hiver. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What is NetSuite integration and why is it important? NetSuite integration connects your NetSuite ERP with other business applications to streamline data flow, reduce manual entry, and ensure real-time accuracy across your tech stack. This helps unify operations and improves decision-making efficiency. How does the NetSuite integration with Hiver enhance customer support? The integration surfaces critical NetSuite records like invoices, orders, and customer details directly in Hiver conversations, providing context that empowers support teams to resolve queries faster without switching apps. What are the advantages of using Hiver’s API integration? API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ NetSuite integration connects your NetSuite ERP with other business applications to streamline data flow, reduce manual entry, and ensure real-time accuracy across your tech stack. This helps unify operations and improves decision-making efficiency.The integration surfaces critical NetSuite records like invoices, orders, and customer details directly in Hiver conversations, providing context that empowers support teams to resolve queries faster without switching apps.API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs.By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [ZENDESK VS KUSTOMER](https://hiverhq.com/compare/zendesk-vs-kustomer): When evaluating Zendesk and Kustomer, you're comparing two distinct approaches to customer support technology. Zendesk represents the traditional enterprise model—comprehensive feature sets, extensive integrations, and the scalability that comes with market leadership. However, this breadth often translates to implementation complexity and escalating costs as organizations add necessary features and customizations.
- [Freshdesk vs Help Scout](https://hiverhq.com/compare/freshdesk-vs-helpscout): Stack Freshdesk and Help Scout side by side and the question isn’t just what you want to do, but how much you want to think about it. Freshdesk comes heavy: most of its power sits behind a wall of features and settings, waiting for the right combination to unlock real usefulness. If you want automation, triggers, advanced reporting, you’ll need to roll up your sleeves and, more often than not, shell out for the higher tiers.
- [Hiver](https://hiverhq.com/): "Onboarding took only about 2-3 hours. It was very easy to learn the functionality. We understood Hiver pretty quickly."
- [ServiceNow vs. Salesforce](https://hiverhq.com/compare/servicenow-vs-salesforce): Choosing between enterprise platforms shouldn't require a team of consultants. After extensive analysis of ServiceNow and Salesforce Service Cloud with real IT and support teams, we've discovered that the most feature-rich platform isn't always the best choice. Sometimes the tool that just works wins over the one that promises everything.
- [Helpdesk Software – Logistics](https://hiverhq.com/lp/logistics-helpdesk-software): Streamline your communication and operations to deliver world-class service to customers, shippers, and carriers.
- [Best Help Desk Software for 2025: A Buyer’s Guide](https://hiverhq.com/help-desk-software): Find the best-fit customer service software in 2025. We’ve listed 22 tools with key features, pros, and use cases to simplify your decision.
- [Enterprise Help Desk](https://hiverhq.com/help-desk-software/enterprise): Find the best-fit customer service software in 2025. We’ve listed 22 tools with key features, pros, and use cases to simplify your decision.
- [Call Center Ticketing System: The Ultimate Guide (2025 Edition)](https://hiverhq.com/call-center-ticketing-system): A call center ticketing system is a tool that helps support teams manage customer conversations across phone, email, WhatsApp, and more, all in one place.
- [HubSpot vs. Salesforce vs. Hiver](https://hiverhq.com/compare/hubspot-vs-salesforce): A straightforward breakdown of HubSpot vs. Salesforce, and Hiver across core features, pricing, support capabilities, integrations, and usability. Facts to help you decide what's best for your business needs.
- [Inside the hive](https://hiverhq.com/inside-the-hive): Sharp perspectives, lived experiences, and useful takeaways from the world of customer service, delivered straight to your inbox twice a month.
- [Hiver AI Trust & Security Commitment](https://hiverhq.com/ai-trust-security): Hiver Data Security
- [Tools  – AI Summarizer](https://hiverhq.com/tools/free-ai-summarizer): Summarize any text or document instantly with Hiver's AI Summarizer. Save time, simplify content, and boost productivity—completely free!
- [Outlook Shared Inbox](https://hiverhq.com/solutions/outlook-shared-mailbox): Teams using Shared Mailbox can use Hiver to assign, track, and collaborate on emails. 10K+ teams trust Hiver to streamline shared inbox management.
- [Tools  – AI Email Generator](https://hiverhq.com/tools/free-ai-email-generator): Write clear, professional emails in seconds with our FREE AI Email Writer. Choose from multiple drafts before hitting send.
- [helpdesk software logistics](https://hiverhq.com/lp/helpdesk-software-logistics): Hey
- [Resources](https://hiverhq.com/resources): A comprehensive list of resources, tips and tricks to improve team collaboration and email management.
- [Best Help Desk Software for Small Business in 2025](https://hiverhq.com/help-desk-software/small-business): Find the best-fit customer service software in 2025. We’ve listed 22 tools with key features, pros, and use cases to simplify your decision.
- [jira vs hiver](https://hiverhq.com/compare/jira-vs-hiver): A Jira Service Management alternative that lets you manage customer support from your inbox
- [freshdesk vs hiver](https://hiverhq.com/compare/freshdesk-vs-hiver): Hiver is an easy-to-use solution to help you manage customer conversations. It brings all the features of a help desk - straight to your inbox.
- [ Customer Service Benchmark Report](https://hiverhq.com/reports/customer-service-benchmark): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [State of Customer Support in 2025](https://hiverhq.com/reports/state-of-customer-support): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [How finance teams are losing time, trust, and money](https://hiverhq.com/reports/state-of-finance-operations): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [Top CX Trends to Drive Revenue](https://hiverhq.com/reports/top-cx-trends-to-drive-revenue): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [AI vs Human: The future of Customer Support](https://hiverhq.com/reports/ai-vs-human-customer-support): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [Studio](https://hiverhq.com/studio): Dive into the coolest videos and ad campaigns about customer support on Hiver Studio. Explore the latest, come for the content and stay for the giggles.
- [Careers](https://hiverhq.com/careers): Hiver is hiring. Learn more about our work culture. See what makes Hiver's customer service solution essential to thousands of businesses worldwide. Join and grow with us.
- [About us](https://hiverhq.com/about-us): Relationships are everything for businesses.
- [Gmelius vs Hiver](https://hiverhq.com/compare/gmelius-vs-hiver): Say hello to Hiver—and compare how we simplify team communication at scale, without limits or complexity.
- [Zendesk vs Hiver](https://hiverhq.com/compare/zendesk-vs-hiver): Say hello to Hiver—and compare how we deliver simpler, faster, and more affordable support than Zendesk.
- [Hiver Training day](https://hiverhq.com/hiver-training-day): Join us for Hiver Training Days. A training session for Hiver customers and prospects who are looking for a refresher on product features.
- [Podcast](https://hiverhq.com/podcast): Subscribe and stay up-to date. We send one email every month.
- [Customer Support through the eyes of consumers](https://hiverhq.com/reports/customer-support-survey): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [HR Help Desk](https://hiverhq.com/help-desk-software/hr): Find the best-fit customer service software in 2025. We’ve listed 22 tools with key features, pros, and use cases to simplify your decision.
- [ai copilot](https://hiverhq.com/features/ai-copilot): Boost agent productivity with Hiver AI Copilot. Draft replies, summarize emails, suggest responses, and find answers—right inside your inbox.
- [Google Groups Guide](https://hiverhq.com/google-groups-guide): Find the best-fit customer service software in 2025. We’ve listed 22 tools with key features, pros, and use cases to simplify your decision.
- [Community](https://hiverhq.com/community): Join the Hiver Community to connect with fellow Hiver product users, share insights, and collaborate on enhancing your Hiver experience. Let's innovate together!
- [Integration App Library](https://hiverhq.com/integrations/app-library): Integrate Hiver with popular tools such as Salesforce, HubSpot, Slack, Zapier, and many more.
- [ai agents](https://hiverhq.com/features/ai-agents): Resolve common queries, route tickets, and trigger workflows automatically with Hiver AI Agents—built to reduce load, not just speed up replies.
- [Zapier](https://hiverhq.com/integrations/zapier): Connect Hiver with thousands of the most popular apps. Manage your inbox faster and keep data in sync with no-code Zap workflows.
- [Okta](https://hiverhq.com/integrations/okta): Integrate Okta with Hiver Reduce your admin workload by streamlining user management and automating user provisioning in Hiver using the Okta integration. Start for free View guide Unlimited users on Free plan  ✦  No credit card needed Automate access management in Hiver with Okta Automated user provisioning Ensure smoother access management with automated user provisioning powered by the Hiver-Okta Integration. Centralize user management You can perform user management actions like updating user attributes, deleting users, and even reactivating them—all with a few clicks within Okta. Enhanced security Enable your employees to access Hiver seamlessly and securely using Okta’s authentication protocols like Single Sign-On with SAML. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations. Shopify Access customer data and order information to issue refunds and more from Hiver. Salesforce Create and update CRM records from Hiver — including custom objects. ClickUp Easily browse and connect your ClickUp projects and tasks to Hiver conversations. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management? Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs.Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels.To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us A helpdesk that doesn't feel clunky. Try Hiver for free. Get unlimited users on the Free plan  ✦  No credit card needed Get it free Book a demo
- [AI In Customer Support – New](https://hiverhq.com/ai-in-customer-support): Unlock AI-driven email management and customer support. Experience faster resolutions and personalized service at scale with AI. Start free.
- [Onboarding Live](https://hiverhq.com/onboarding-live): Join us for our weekly Live sessions, tailored to guide you through your onboarding journey and unlock Hiver's full potential.
- [Referral](https://hiverhq.com/refer): Join Hiver's referral and affiliate program to unlock ways to earn rewards. Promote us on social media or refer your friends to Hiver.
- [slack](https://hiverhq.com/integrations/slack): Integrate Slack with Hiver Integrate Slack channels with Hiver to streamline communication and collaboration. Receive Slack updates and notifications in real time for various Hiver events. Start for free View guide Unlimited users on Free plan  ✦  No credit card needed Stay on top of all updates with Hiver's Slack integration Never miss an urgent customer message ever again Set up Slack notifications for every new customer conversation in your inbox—stay on top of messages and never miss a response. Set up alerts on status updates, notes, and more Leverage Slack to stay organized and work efficiently with multiple teams. Set up alerts for conversation updates and mentions in Notes to ensure you're always on top of every customer conversation. Respond faster with instant alerts for assignments. Send a Slack notification whenever a message is assigned so your team can act quickly and ensure timely responses. Start individual Slack threads to share updates and invite other team members for help! Go live in a single click For smooth onboarding, use Hiver’s one-click authorization to provide the necessary permissions. That’s all it takes to get started with your Slack integration. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations. Shopify Access customer data and order information to issue refunds and more from Hiver. Salesforce Create and update CRM records from Hiver — including custom objects. ClickUp Easily browse and connect your ClickUp projects and tasks to Hiver conversations. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management?  Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs.Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels.To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [quickbooks ](https://hiverhq.com/integrations/quickbooks): Integrate QuickBooks with Hiver Manage payables@ and receivables@ effortlessly—integrate QuickBooks with Hiver to view, create, and manage bills and invoices from your inbox. Start for free View guide Unlimited users on Free plan  ✦  No credit card needed Ensure smoother invoice management with QuickBooks on Hiver Access invoices and bills effortlessly Avoid multiple time-consuming steps such as downloading invoices, opening QuickBooks on a separate tab, and switching between screens to view invoice details. View QuickBooks data alongside every conversation in your payables@ or receivables@ inboxes without switching tabs.  Create your invoices in QuickBooks from Hiver Simplify accounting by updating your financial information, such as income and expenses, in QuickBooks from Hiver. Save time and avoid data entry errors by pushing invoices from your inbox into QuickBooks with a single click. Go live in a single click For smooth onboarding, use Hiver’s one-click authorization to provide the necessary permissions. That’s all it takes to get started with your QuickBooks integration. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Asana Manage projects, link conversations to existing or new tasks from Hiver. Shopify Access customer data and order information to issue refunds and more from Hiver. Salesforce Create and update CRM records from Hiver — including custom objects. Jira Create, link and manage Jira issues from Hiver conversations Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management? Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses?  Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs.Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels.To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [Customers](https://hiverhq.com/customers): Hiver is loved by thousands of customer service teams from all over the world
- [jira](https://hiverhq.com/integrations/jira): Integrate Jira with Hiver Keep your product, engineering, and support teams in sync by integrating Jira with Hiver. Create and manage Jira issues from your inbox. Start for free View guide Unlimited users on Free plan  ✦  No credit card needed Break the siloes between your tech and tech support teams! Keep your teams in sync Break data siloes and bring together cross-functional teams by integrating Hiver with Jira. You can create and link Jira issues, set due dates, send or receive comments, and get real-time Jira status updates in your customer service inbox.  Access customer data faster Sync Hiver conversations with Jira issues to ensure everyone has access to the latest developments.Leverage smart search and suggestions to automatically detect specific keywords in the conversation and suggest the correct objects, such as Projects, Issues, Assignees, and Due Dates.  Automate workflows Build workflows to automatically trigger SLAs, send responses, and more based on Jira fields such as task due dates, completion dates, statuses, etc. Go live in a single click For smooth onboarding, use Hiver’s one-click authorization to provide the necessary permissions. That’s all it takes to get started with your Jira integration. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Asana Manage projects, link conversations to existing or create new tasks from Hiver. Shopify Access customer data and order information to issue refunds and more from Hiver. Salesforce Create and update CRM records from Hiver — including custom objects. ClickUp Easily browse and connect your ClickUp projects and tasks to Hiver conversations. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management? Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs.Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels.To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [asana](https://hiverhq.com/integrations/asana): Integrate Asana with Hiver Manage projects and tasks without leaving your inbox. Link conversations with existing or new Asana tasks from Hiver to drive cross-team collaboration. Start for free View guide Unlimited users on Free plan  ✦  No credit card needed Turn conversations into action with Asana Keep your teams and projects in sync Bring Asana’s project management capabilities inside Hiver and link conversations with Asana tasks to pull in critical context. Easily create new Asana tasks, set due dates, assignees, and update any custom field right from Hiver.  Access customer data faster Access key information about projects and tasks quickly by leveraging smart search and suggestions. Hiver AI will automatically detect specific keywords from the conversation to suggest the correct standard objects, such as Workspaces, Projects, Sections, Tasks, Assignee, and Due Dates.  Automate workflows Build workflows to trigger SLAs automatically, send responses, and more based on Asana fields, such as task due dates, completion dates, project statuses, etc. Ensure everyone’s on the same page by syncing Hiver conversations with Asana. Go live in a single click For smooth onboarding, use Hiver’s one-click authorization to provide the necessary permissions. That’s all it takes to get started with your Asana integration. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations. Shopify Access customer data and order information to issue refunds and more from Hiver. Salesforce Create and update CRM records from Hiver — including custom objects. ClickUp Easily browse and connect your ClickUp projects and tasks to Hiver conversations. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management? Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to access and sync conversation data with other software programmatically. Hiver’s API allows developers to build custom integrations and workflows with tools and apps tailored to their specific needs.Teams can access all necessary information by integrating your customer service platform with other tools without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Hiver’s integrations can be setup in one click and it integrates with various tools—such as Aircall, WhatsApp, Salesforce, and more. Also, Hiver’s capability for custom integrations via APIs, make it a versatile choice for businesses looking to deliver stellar support across channels.To get started with Hiver’s API, developers or admins need to generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us A helpdesk that doesn't feel clunky. Try Hiver for free. Get unlimited users on the Free plan  ✦  No credit card needed Get it free Book a demo
- [Salesforce](https://hiverhq.com/integrations/salesforce): Integrate Salesforce with Hiver Automate routing and triaging in Hiver using Salesforce data. Easily sync conversation history, and view, update, or create Salesforce records, including custom objects–right from Hiver Start for free Get a demo Unlimited users on Free plan  ✦  No credit card needed Sync Salesforce in seconds. Cut the back-and-forth. Bring customer data inside Hiver Fetch customer data from Salesforce to Hiver—contacts, company, deals, and any custom object. View, update, or create records in Salesforce right from the comfort of your inbox. Access customer data faster Access important customer information quickly by leveraging smart search and suggestions. Hiver AI will automatically detect certain keywords from the conversation to suggest the correct standard objects, such as Opportunities, Accounts, Cases, Leads, and Contacts.  Automate workflows with customer data Build workflows that leverage data (like account owner, VIP status, or any custom object) synced from Salesforce to automatically trigger SLAs, send responses, categorize conversations, and route them to the right owner. You can also sync Hiver data, such as conversation history and customer sentiment, to trigger workflows in Salesforce. Go live in a single click For smooth onboarding, enjoy Hiver’s one-click authorization. Skip creating a 'Connected app' in Salesforce and use one-click authorize to provide the necessary permissions. That’s all it takes to get started with your Salesforce integration. Featured apps you can integrate with Hiver Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Jira Create, link and manage Jira issues from Hiver conversations Shopify Access customer data and order information to issue refunds and more from Hiver. Asana Manage projects, link conversations to existing or create new tasks from Hiver Quickbooks Add, view, manage and track invoices from the comfort of Hiver. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management?  Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs.By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [Integrations](https://hiverhq.com/integrations): Integrate your favorite apps with Hiver Say goodbye to scattered data and tab overload. Bring all your service channels, apps, and customer context into Hiver's easy-to-use AI-powered customer service platform. Start for free View Apps Unlimited users on Free plan  ✦  No credit card needed One AI hub for all your apps and channels Centralize customer context Connect with 100+ apps to bring customer data into Hiver. View and edit data across all apps without leaving your inbox. Automate workflows with ease Pull in data from apps like CRM or ERP to automate replies, tagging, routing, data sync and more. Do more from your inbox Go beyond fetching and syncing data. Create and update your customer information across all connected apps from Hiver. Easy one-click setup. Unlock endless possibilities. All your service channels in a unified inbox Bring customer conversations from every channel—email, chat, voice, and WhatsApp—into an easy-to-use platform that feels like your inbox.  Bring customer context from every app Bring customer information from CRMs, ERPs, E-commerce, and project management systems inside Hiver. Easily view, update, and create records without leaving your inbox. Automate workflows with customer data Build workflows to automatically trigger SLAs, send responses, categorize conversations, and route them to the right owner based on account owner, VIP status, and any custom data point synced from your business systems and CRM. Smart Previews in conversations Access details from apps by hovering over entities such as invoice numbers, sales orders, or purchase orders in emails. Get contextual information displayed right inside conversations. No-code, custom integrations Use Zapier or our powerful APIs to integrate any business system with Hiver. Sync information bi-directionally to power your conversations, workflows, and more. Don’t see an integration you need? No problem! Build your own with Hiver’s API. Learn more Featured apps you can integrate with Hiver Salesforce Create and update CRM records from Hiver — including custom objects. Hubspot Sync contact, deal and custom data to triage and route conversations. Netsuite View and modify order information. Sync customer data for better context. Zapier Connect with 100+ apps to pull, push, and leverage customer and app data. Shopify Access customer data and order information to issue refunds and more from Hiver. Asana Manage projects, link conversations to existing or new tasks from Hiver Jira Easily browse and connect your Jira projects to Hiver’s conversations. Pipedrive Create, view and update contacts, deals, and activities in Pipedrive from Hiver. Frequently Asked Questions What are integrations, and why are they essential for businesses? Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use. How can integrations help improve customer relationship management? Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing. What are the advantages of using Hiver’s API integration? API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs. How can integrating your customer service platform with other tools improve team productivity? By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity. What should I look for in an integration solution? Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial. How does Hiver enhance integration for businesses? Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries. What sets Hiver apart from the integrations offered by other customer service platforms? Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels. How can businesses get started with custom integrations using Hiver? To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation. I need help setting up integrations or building a custom app. Can Hiver help? Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Integrations help connect your app with other business software, enabling seamless communication, data sharing, and workflow automation. Hiver is an AI-powered customer service platform that offers out-of-the-box integrations with over 100 tools like Salesforce, Jira, Okta, QuickBooks, WhatsApp, and more. It also allows admins and developers to build custom integrations using the Hiver API, tailored to the tools their teams already use.Integrating Hiver with a CRM tool allows automatic access to customer interactions and two-way data sync. Hiver integrates with CRM tools like Salesforce, HubSpot, Pipedrive, Copper and more, so you can assign conversations to agents accurately based on CRM data, saving time and effort spent on manual routing.API integration allows developers to programmatically access and sync conversation data with other software. Hiver’s API will enable developers to build custom integrations and workflows with tools and apps tailored to their specific needs.By integrating your customer service platform with other tools, teams can access all necessary information without switching between platforms. Hiver offers out-of-the-box and API-based integrations with several tools and apps, helping teams streamline communication, exchange data, and automate workflows—thereby boosting overall productivity.Look for a solution that supports integration with the tools your business already uses or plans to adopt. It should offer flexibility, ease of setup, reliable support, and strong security features to protect your data. Additionally, automating workflows and providing insights into team performance can be highly beneficial.Hiver is a powerful AI customer service platform that integrates with over 100 apps such as Salesforce, HubSpot, QuickBooks, Okta, Jira, and more. This enables businesses to manage customer service, finance, HR, and IT operations directly from a single interface—streamlining workflows, enhancing team productivity, and improving response times to customer queries.Hiver offers a familiar inbox-like interface that reduces the learning curve for teams. Its integrations can be set up in one click and are compatible with various tools, such as Aircall, WhatsApp, Salesforce, and more. Hiver’s capability for custom integrations via APIs makes it a versatile choice for businesses looking to deliver stellar support across channels.To start with Hiver’s API, developers or admins must generate an API key from the developer section in Hiver’s admin panel. Click here for detailed steps. Then, to build custom integrations using the key, refer to Hiver’s API documentation.Absolutely, feel free to email our support team at support@hiverhq.com or start a chat with our team by heading over to https://help.hiverhq.com/ Still have questions? Contact us
- [Glossary – Customer Support](https://hiverhq.com/glossary/customer-support): A comprehensive list of essential customer support and service terms with their definitions.
- [Referral Agreement](https://hiverhq.com/referral-agreement): Hiver Referral Agreement
- [Copyright Complaints](https://hiverhq.com/copyright-claims): Hiver Copyright Complaints
- [Vulnerability Disclosure Policy](https://hiverhq.com/disclosure): Hiver Vulnerability Disclosure Policy
- [GDPR](https://hiverhq.com/gdpr): Hiver is fully compliant with GDPR regulations. We’ve developed processes, technologies, and policies that ensure we deliver on our data security promise.
- [Security](https://hiverhq.com/security-center): Hiver Data Security
- [Cookie Policy](https://hiverhq.com/cookie-policy): Learn more about the cookie policy
- [Third Party Subprocessors](https://hiverhq.com/third-party-subprocessors): Hiver Third Party Subprocessors
- [Privacy Policy](https://hiverhq.com/privacy): Hiver Help desk Privacy Policy
- [Terms of Service](https://hiverhq.com/terms): This document specifies the terms of service between Hiver and yourself. By using our products and services, you agree to the terms outlined in this document.
- [Mastering AI in customer support: Insights from 20+ leaders](https://hiverhq.com/reports/ai-in-customer-experience-trends): What are the top AI trends in CX? Get insights from 20+ leaders using AI in their support operations. Download the report now.
- [Product Tour](https://hiverhq.com/product-tour): Take a product tour to learn how thousands of forward-thinking businesses use Hiver to deliver stellar customer service across all channels.
- [hiver aircall integration ](https://hiverhq.com/hiver-aircall-integration): Make and receive customer calls directly from your inbox with Hiver’s Aircall integration. Handle all voice workflows without switching tabs, so you can respond faster, stay organized, and deliver a smooth experience to every customer.
- [Best SaaS Helpdesk Software 2025](https://hiverhq.com/help-desk-software/saas): A SaaS helpdesk streamlines communication, organizes tickets efficiently, supports 24/7 self-service, and delivers personalized experiences. Built-in analytics help monitor performance and continuously improve service quality.
- [hospital helpdesk software ](https://hiverhq.com/help-desk-software/hospital): Deliver a seamless patient experience with a centralized healthcare help desk in your inbox. Manage patient billing, medical reports, appointment scheduling, and insurance claims across multiple channels.
- [helpdesk software client services](https://hiverhq.com/helpdesk-software-client-services): From onboarding to renewal—manage every touchpoint in the account lifecycle without missing a beat.
- [helpdesk software real estate ](https://hiverhq.com/helpdesk-software-real-estate): Manage inquiries, streamline communication, and close deals faster—all while delivering a seamless customer experience.
- [helpdesk software travel hospitality ](https://hiverhq.com/help-desk-software/hospitality): Manage all guest and traveller communications from multiple channels in your inbox. Deliver delight to ensure every guest feels valued.
- [helpdesk software education](https://hiverhq.com/help-desk-software/education): Make your educational institution a place where every student, teacher, and staff member receives on-time and personalized support.
- [helpdesk software manufacturing](https://hiverhq.com/help-desk-software/manufacturing): Seamlessly assign, track, and monitor queries across the manufacturing cycle to boost efficiency and accuracy.
- [it service management](https://hiverhq.com/products/it-service-management): Manage all IT communications across email, chat, and more from your inbox. Use AI, integrations and workflows to elevate IT operations at scale.
- [shared drafts](https://hiverhq.com/features/shared-drafts): Use Shared Drafts to collaborate with your team on replies. Send accurate responses to resolve issues at one go.
- [approvals](https://hiverhq.com/features/approvals): Initiate, track, and obtain faster approvals from internal and external stakeholders within your inbox.
- [hiver contacts ](https://hiverhq.com/features/hiver-contacts): Provide your team with full context—past emails, feedback, and more—so they can respond faster and serve smarter.
- [mobile app  ](https://hiverhq.com/mobile-app): Respond faster on the fly. Hiver’s Helpdesk mobile app lets you manage your support conversations wherever you are.
- [email notes ](https://hiverhq.com/features/email-notes): Stop cluttering inboxes in the name of collaboration. Use Hiver’s Notes to cut out the chaos—simply @mention teammates and discuss queries contextually.
- [email templates ](https://hiverhq.com/features/email-templates): Add images, videos, PDFs, and documents to your email templates. Avoid mistakes and skip the hassle of manually attaching files every time—ensure accurate and efficient responses.
- [collision alerts ](https://hiverhq.com/features/collision-alerts): Collision Alerts prevent duplication of efforts and potentially conflicting replies. Establish transparency in collaboration when multiple users work on the same query. 
- [Views](https://hiverhq.com/features/views): No more sifting through your inbox’s endless ticket list. Create tailored Views to easily track and manage your customer conversations.
- [manage google groups](https://hiverhq.com/manage-google-groups): Say goodbye to the complicated Google Groups interface. With Hiver, you can access, assign, and track emails—right from your Gmail inbox.
- [Helpdesk Software for Logistics to Enhance Operations](https://hiverhq.com/help-desk-software/logistics): Streamline your communication and operations to deliver world-class service to customers, shippers, and carriers.
- [team management ](https://hiverhq.com/features/team-management): Run your support team like clockwork—effortlessly manage workload, assignments, availability, and performance.
- [hiver whatsapp integration ](https://hiverhq.com/hiver-whatsapp-integration): Hiver helps you triage, assign, collaborate, and track all your WhatsApp conversations in an easy-to-use Shared Inbox. 
- [email tags](https://hiverhq.com/features/email-tags): Manage customer conversations efficiently by adding tags to categorize all your incoming queries based on type, priority, and more.
- [workload distribution ](https://hiverhq.com/features/workload-distribution): Ensure fair and efficient workload distribution. Monitor team capacity, redistribute tasks, and improve collaboration.
- [customer portal ](https://hiverhq.com/features/customer-portal): Deploy a personalized customer portal where your customers can raise, manage, and track their issues in real-time.
- [knowledge base ](https://hiverhq.com/features/knowledge-base): Create a Knowledge Base with help articles and share them with your customers or team to boost self-service rates.
- [Auto Assign ](https://hiverhq.com/features/auto-assign): Ensure all customer queries are evenly assigned, so every team member stays engaged without being overwhelmed.
- [CX Spotlight](https://hiverhq.com/cx-spotlight): Why participate? 
- [Sla Management ](https://hiverhq.com/features/sla-management): Hiver’s SLAs help you set and meet your response and resolution deadlines—effortlessly. Deliver fast, reliable, and always on-time service.
- [CSAT](https://hiverhq.com/features/csat): Use Hiver's CSAT surveys to gather actionable feedback, assess service quality, and pinpoint opportunities for growth.
- [Reporting Analytics ](https://hiverhq.com/features/reporting-analytics): Stay on top of your team’s workload, measure performance, and optimize workflows with powerful, real-time analytics.
- [Human Resources](https://hiverhq.com/products/human-resources): Streamline all HR communication across employee onboarding, payroll inquiries, hiring, and offboarding in a unified inbox.
- [finance operations](https://hiverhq.com/products/finance-operations): Hiver enhances finance operations by providing tools for email automation and management. With Hiver, finance teams can efficiently organize, prioritize, collaborate, and manage all types of finance-related email queries directly from their inbox.
- [Ticketing](https://hiverhq.com/features/ticketing): Assign, resolve, and track tickets effortlessly while keeping conversations natural.
- [Missive alternative ](https://hiverhq.com/compare/missive-vs-hiver): Say hello to Hiver. The #1 Missive alternative to deliver effortless, 5-star customer service.
- [Drag app alternative ](https://hiverhq.com/compare/dragapp-vs-hiver): Say hello to Hiver. The #1 DragApp alternative to ace customer service.
- [Google Groups vs Hiver](https://hiverhq.com/google-groups-vs-hiver): Don't drown in messy email threads. Manage shared inboxes within Gmail to ensure accountability, ownership, and effective collaboration.
- [Helpdesk alternatives](https://hiverhq.com/compare/helpdesk-vs-hiver): Say hello to Hiver — and compare our AI-first approach to delivering effortless customer service at scale.
- [Zoho Desk alternative](https://hiverhq.com/compare/zoho-desk-vs-hiver): Say hello to Hiver — and compare how our AI, ticketing, and workflows make customer service incredibly easy.
- [Helpscout alternative](https://hiverhq.com/compare/helpscout-vs-hiver): Say hello to Hiver—and compare how we deliver fast, proactive customer service with AI and powerful workflows.
- [front alternative](https://hiverhq.com/compare/front-vs-hiver): Say hello to Hiver — and compare our incredibly easy-to-use, powerful customer service platform that puts you in the front row of brands customers love.
- [omnichannel inbox](https://hiverhq.com/features/omnichannel-inbox): Unify all your customer conversations across emails, chats, calls, and WhatsApp in one inbox. Offer fast, contextual support effortlessly.
- [Email Automation](https://hiverhq.com/features/email-automation): Delightful customer experiences start with seamless workflows. Hiver lets you automate busy work, so agents can collaborate better and deliver fast, personalized support.
- [AI In Customer Support – OLD](https://hiverhq.com/ai-in-customer-support-old): Empower your support team with AI-powered drafts, instant email summaries, and reply suggestions for faster responses, better organization, and exceptional service.
- [Customer service](https://hiverhq.com/products/customer-service): Easy-to-use AI-powered customer service software that empowers your team to deliver faster, smoother, and personalized customer service.
- [Email management](https://hiverhq.com/email-management): No more messy threads, missed emails, and duplicate replies—ensure accountability, clear ownership, and effective collaboration with Hiver.
- [Features](https://hiverhq.com/features): All the features you need to elevate your customer service operations. Get started with your free 7-day trial of Hiver today.
- [ Collaborative Inbox](https://hiverhq.com/features/collaborative-inbox): Unify your team with a collaborative inbox. Easily assign customer queries, discuss them internally, and fast-track responses—all without forwards or CCs.
- [Live chat](https://hiverhq.com/features/live-chat): Deliver conversational customer support with a live chat widget that’s powered by AI-suggested responses and smart chatbots.
- [Multichannel helpdesk](https://hiverhq.com/multi-channel-help-desk): Unify conversations across email, chat, voice and WhatsApp in one easy-to-use platform. Deliver effortless five-star service across channels.
- [Demo](https://hiverhq.com/demo): Explore how Hiver works — no pressure, no forms.
- [Signup](https://hiverhq.com/signup): Try Hiver free — no setup hassle, no credit card, just your inbox made better.
- [Blog](https://hiverhq.com/blog)
- [Pricing](https://hiverhq.com/pricing): Meet Hiver AI, your smart teammate for all customer service touchpoints.

## ElementsKit items

## Templates

## Case Studies
- [Travelist saves 160+ hours a month through smarter, automated operations with Hiver ](https://hiverhq.com/customers/travelist-4): Travelist.pl is a premium travel deals platform that blends editorial storytelling with curated offers from leading hotels across mostly Poland and Europe. The platform reaches millions of users who rely on Travelist for verified prices, availability, and high-quality visuals — all updated daily. 
- [72% faster responses and 61 hours saved monthly: How Oakland Public Education Fund connects Salesforce with Hiver](https://hiverhq.com/customers/oakland-public-education-fund): The Oakland Public Education Fund (Ed Fund) drives community investment in Oakland’s public schools so every student can learn, grow, and thrive. Founded in 2003, the nonprofit connects donors, volunteers, and district partners to the programs that make the most significant impact. Since 2013, it has raised more than $250 million to support student success across the city.
- [Faster answers, clearer ownership: how Egnyte improved response speed by 40% with Hiver](https://hiverhq.com/customers/egnyte): Egnyte is an AI-powered content cloud that helps businesses manage, secure, and govern mission-critical content in one place. Companies across industries like architecture, engineering, construction, financial services, life sciences, and media rely on Egnyte to collaborate safely while meeting strict data protection and compliance standards.
- [How Conservice saves 265 hours a month by streamlining account management with Hiver](https://hiverhq.com/customers/conservice): Conservice is the largest utility management provider in the United States. The company helps property owners and managers handle utility setup, track usage, manage billing, and stay compliant across large portfolios.
- [Bynder saves 198 hours monthly, automates 2,500 workflows with Hiver and its Salesforce integration](https://hiverhq.com/customers/bynder): Bynder is a global leader in AI-powered digital asset management (DAM), helping brands conquer content chaos with the most intuitive and richly integrated platform in the industry. With over 600 employees and eight offices worldwide, Bynder powers over 1.7 million users at 4000+ organizations, including Spotify, Puma, Five Guys, and Icelandair. Founded in 2013 and headquartered in Amsterdam, Bynder combines an enterprise-grade platform with powerful agentic AI capabilities and DAM expertise to empower global brands with the confidence to lead their markets.
- [Fireco saves 114 hours a month by unifying email, live chat, and WhatsApp with Hiver](https://hiverhq.com/customers/fireco): For more than 25 years, Fireco has built smart fire safety solutions that help schools, hospitals, offices, and entertainment venues across the UK meet safety standards.The company designs and manufactures fire door closers and retainers, wireless alert systems, and cloud-based tools that make compliance easy, along with installing and certifying fire doors. This lets customers manage every part of fire safety—from equipment to inspection—under one trusted partner.
- [Craftgate saves 130+ hours a month and delivers faster fintech support with Hiver](https://hiverhq.com/customers/craftgate): Craftgate is a unified payment orchestration platform that helps businesses manage virtual POS systems, e-money providers, and other payment methods from a single dashboard. It simplifies payment operations, reduces costs, and gives merchants access to faster settlements, better commission rates, and loyalty programs.
- [How Pattern Life streamlined customer support and saved hundreds of hours with Hiver’s Salesforce integration](https://hiverhq.com/customers/pattern-life): Pattern Life is a physician-focused insurance brokerage that helps doctors across the United States protect their income, practice, and families through disability and term life plans.
- [How Rush Order cut response times by 20% with Hiver](https://hiverhq.com/customers/rush-order): Founded in 1989, Rush Order delivers flexible and scalable fulfillment solutions for the world’s fastest-growing consumer and enterprise brands. Its services span B2C fulfillment, retailer logistics, end-user customer support, accounts receivable, and turnkey back-office operations. 
- [From 4 days to 48 hours: How 1% for the Planet transformed customer service with Hiver](https://hiverhq.com/customers/one-percent-for-the-planet): 1% for the Planet is a global organization that connects businesses and individuals with environmental partners. The company encourages them to donate 1% of annual revenue to environmental causes. 
- [Scaling smarter: How Whitestone deployed 2,000+ Automations to save 160+ hours ](https://hiverhq.com/customers/whitestone): Whitestone is a creative agency that specializes in sustainable and modern merchandise. It helps brands bring their vision to life through responsible sourcing, transparent suppliers, and eco-friendly practices. The company creates merchandise designed to be used and valued for years. 
- [How Noble Schools saves 50+ hours a week and manages 5,000+ HR conversations seamlessly](https://hiverhq.com/customers/noble-schools): Noble Schools is a nonprofit that operates 17 high schools and one middle school in Chicago, serving over 12,000 students. Founded in 1999, Noble was built on principles of strong leadership, data-driven decision-making, and accountability. With a mission to combat education inequity, the organization consistently achieves a 99% college acceptance rate for its seniors every year.
- [How Group Miki handled 18,000+ weekly customer service interactions seamlessly with Hiver AI](https://hiverhq.com/customers/group-miki): Miki Travel Online Limited, established in 1967, specializes in hotel wholesale on a global scale. The company transforms the conventional tour operator model by focusing on emerging sectors. It drives this shift through proprietary in-house systems and advanced technologies that deliver services and solutions to business partners worldwide, including hotel suppliers and travel companies. Strong distribution and sourcing networks support these operations and strengthen Miki Travel Online’s position as a trusted partner in the travel industry.
- [How ITS Logistics slashed quote turnaround times by 61% in just 3 weeks with Hiver AI](https://hiverhq.com/customers/its-logistics): Founded in 2002 by Catalina Machado, ITS Logistics is a Miami-based freight brokerage company providing ground transportation across the U.S., with cross-border services to Mexico and Canada. With deep expertise in LTL and FTL shipping, the company focuses on innovation, integrity, and teamwork to deliver reliable service and complete customer satisfaction.
- [How CyberHunter deflects 20% of support volume using Hiver](https://hiverhq.com/customers/cyberhunter): CyberHunter is a managed cybersecurity service developed by Grant Thornton Netherlands, built to help SMBs improve their cyber resilience without the need for in-house security teams. Designed for always-on protection, CyberHunter offers 24/7 threat monitoring, vulnerability detection, and rapid incident response—backed by expert guidance and a user-friendly dashboard. The service blends advanced technology with human insight to protect businesses from today’s evolving cyber threats.
- [From inbox overload to 105 hours saved: New York Custom Labels transformed customer service with Hiver](https://hiverhq.com/customers/new-york-custom-labels): Founded in 2001, New York Custom Labels is a manufacturer of custom labels and patches. They work with clothing brands and garment manufacturers across the globe. “High-quality customized labels at unbeatable prices” is the philosophy they live by. 
- [Jeffrey Gitomer’s team enhances sales efficiency by 50 hours per month with Hiver](https://hiverhq.com/customers/jeffrey-gitomer): Jeffrey Gitomer is a world-renowned speaker, author, and business coach whose expertise lies in sales and customer loyalty. He is known for his training seminars, bestsellers such as “The Sales Bible” and “Customer Satisfaction is Worthless. Customer Loyalty is Priceless”, and the ‘Sell or Die’ podcast.
- [How Hiver helped Specialty Box save 80 hours a month and double customer service efficiency](https://hiverhq.com/customers/specialty-box): Specialty Box & Packaging Co. is a full-service retail packaging provider based in Albany, NY, USA. They supply an array of packaging products, including custom-printed retail bags, boxes, tissues, gift wraps, and more. They currently provide branded packaging solutions to over 1,000 restaurants in the United States.
- [itGenius moved from Zendesk to Hiver to save 40 hours every month](https://hiverhq.com/customers/it-genius): Founded by Peter Moriarty, itGenius is a Google Workspace (formerly G Suite) services consultancy based in Sydney, Australia. They help businesses gain competitive advantages by introducing them to innovative technology and building their entire IT infrastructure.
- [WS Display saved 495 hours using Hiver’s customer service platform](https://hiverhq.com/customers/ws-display): WS Display specializes in wholesale portable trade show displays, banner stands, and large format digital printing. They are an e-commerce company that ships throughout the US and Canada.
- [Hiver helps CFR Rinkens manage 20,000+ conversations per month with ease](https://hiverhq.com/customers/cfr-rinkens): CFR Rinkens is a global freight leader specializing in classic car transportation. Featured on the Inc. 5000 top private companies list in the US, they are industry leaders in worldwide shipping of anything, without the asterisk.
- [How Direct Expedite provides expedited customer support with Hiver](https://hiverhq.com/customers/direct-expedite): Direct Expedite is a Ground Expedite Broker that offers hotshot transportation across the US, using specific vehicles such as sprinters and straight trucks.
- [How Scandit improved email response time with Hiver](https://hiverhq.com/customers/scandit): Scandit is a leading technology platform for mobile computer vision and augmented reality (AR) solutions for enterprises. They develop software for mobile enterprise apps for barcode scanning, text & object recognition.
- [How Arrive Logistics handles emails in 40% less time through Automations](https://hiverhq.com/customers/arrive-logistics): Arrive Logistics is a technology-powered freight brokerage company. It was co-founded by Matt Pyatt and Eric Dunigan in 2014. They are headquartered in Austin, Texas. As of 2018, they have moved over 250k loads, are $370 million in revenue, and employ over 700 people.
- [Golftini saves 70+ hours every month by automating email triage](https://hiverhq.com/customers/golftiniwear): Golftini is a luxury golf apparel brand known for combining fashion with performance. Originally it started with a single women’s skort design, the brand has grown since. Globally the brand is recognised for its bold prints, tailored fits, and performance fabrics. Today, it sells a diverse product line online and through over 1,000 golf pro shops, resorts, and boutiques worldwide.
- [How CGX Systems saves $2500 every month with Hiver](https://hiverhq.com/customers/cgx-systems): Founded in 2010, CGX Systems (A part of Cognionics, Inc.) is a leader in designing dry and mobile wireless EEG (electroencephalogram) systems. Their state-of-the-art dry electrode systems are the result of a decade of research, in part sponsored by the Department of Defense, NASA, and the National Institute of Health.
- [Fishburners simplify membership communication with Hiver](https://hiverhq.com/customers/fishburners): Fishburners is a startup community, dedicated to empowering tech-based startups. Its primary mission is to support and nurture startups by providing essential resources and a collaborative environment. 
- [How Countless revamped its customer service with efficient email management](https://hiverhq.com/customers/countless): Countless is a cloud-based, full-service accounting firm based in New York. Founded in 2016 by Brittany Turner, the company provides services like bookkeeping, payroll, and taxes to individuals and businesses across the US. 
- [Get It Made has improved efficiency by 250% with Hiver](https://hiverhq.com/customers/get-it-made): Back in 2011, product designer Luke Smoothy was frustrated at how difficult it was to get custom product parts sourced and manufactured in the UK. He founded Get It Made, a manufacturing-as-a-service company, to overcome this problem for himself, and other businesses looking for high-quality manufacturing services at competitive prices. 
- [Align Brooklyn is always on top of customer emails with Hiver](https://hiverhq.com/customers/align-brooklyn): Align Brooklyn is a boutique wellness studio that offers yoga, pilates, fitness classes, and nutrition consulting. They have over 30 instructors conducting various courses. 
- [How Dooley Noted reduced triage times by 75%](https://hiverhq.com/customers/dooley-noted): Dooley Noted is a Texas-based law firm operating across multiple states in the US, with attorneys licensed in six different jurisdictions. Their team handles a high volume of emails every day, including client questions, case updates, admin tasks, and internal coordination.
- [Oxford Business Group delivers 2X faster support with Hiver](https://hiverhq.com/customers/oxford-business-group): Oxford Business Group is a research firm (established in 1994) that specializes in gathering business intelligence on emerging markets around the world. The firm employs seasoned market analysts to study changing economic landscapes and produces comprehensive reports on various sectors including banking, capital markets, and transportation.
- [New Hope Fertility Center provides 2x faster support with Hiver](https://hiverhq.com/customers/new-hope-fertility-center): New Hope Fertility Center (NHFC),a New York-based fertility clinic, is a global leader in human reproductive medicine. Offering a variety of IVF treatments, NHFC prides itself on customizing treatment procedures for every patient – and proactively supporting them every step of the way to parenthood.
- [Faster replies, happier travelers: Travelist uses Hiver to cut resolution time by 44%](https://hiverhq.com/customers/travelist): Travelist is a Polish travel management company that curates flights, hotels, and holiday deals to provide customers with the best-in-class experience at unmatched prices.
- [Air Comm delivers 25% faster customer service with Hiver](https://hiverhq.com/customers/air-comm): Air Comm is an award-winning wireless communications and solutions provider founded in 1973 and dedicated to serving its customers.
- [25 locations, 1 inbox: iQ Food Co. streamlined operations and saved 30 hours/month using Hiver](https://hiverhq.com/customers/iq-food-co): Arthur Bekermen (COO) chuckles while describing what it was like handling iQ Food Co’s general shared mailbox before they used Hiver.
- [How JR Pass cut response times by 60% and transformed customer service](https://hiverhq.com/customers/jr-pass): JR Pass is a leading provider of Japan Rail Passes for international travellers visiting Japan. With a distributed support team and global customer base, the company handles high volumes of inquiries and orders—especially during peak travel seasons like Japan’s cherry blossom period in March. Mariya Williams plays a key role in overseeing social media and customer support operations, helping ensure travellers receive timely assistance and a seamless experience from inquiry to fulfilment.
- [How Morgan State University stopped missing emails and improved team productivity by 90%](https://hiverhq.com/customers/morgan-state-university): Established in 1867, Morgan State University (MSU) is Maryland’s largest Historically Black College and University (HBCU),with over 10,000 enrolled students. Recognized as a “National Treasure,” MSU offers more than 50 degree programs spanning undergraduate to doctoral levels.
- [BNI Alberta South delivers excellent service while working remotely](https://hiverhq.com/customers/bni-alberta-south): Business Network International (BNI) is an international networking organization that supports small business owners with networking opportunities and referrals. BNI Alberta South is a branch of the organization that focuses on assisting small businesses in southern Alberta, Canada.
- [How Zodiak Management slashed response time by 90% with Hiver](https://hiverhq.com/customers/zodiak-management): Zodiak Management is a leading Airbnb property management specialist based in the heart of Auckland CBD, New Zealand. The company manages premium apartments for property investors, helping them maximize rental income through dynamic pricing tools, multi-platform listing exposure, and end-to-end management. Zodiak also maintains its booking website to encourage guest loyalty and repeat bookings.
- [How ThemeSelection improved response time by 30% with Hiver](https://hiverhq.com/customers/themeselection): ThemeSelection, a subsidiary of Clevision, is a trusted platform that offers premium admin dashboard, tailwind components and UI kits built on today’s most popular frontend and backend frameworks. This includes ReactJS, VueJS, Laravel, Bootstrap, Tailwind,Django, and more.
- [How Ping Identity cut resolution times by 65% using Hiver](https://hiverhq.com/customers/ping-identity): Ping Identity, a global leader in identity security solutions, empowers enterprises with secure digital experiences. As the company scaled, its Accounts Payable (AP) team—responsible for vendor payments, credit card programs, and tax reconciliations—faced growing challenges. With a globally distributed team and rising vendor communications, it needed a tool to enhance collaboration and efficiency.
- [Cohere Health uses Hiver to track CSAT, hit SLAs, and save 20+ hours a month](https://hiverhq.com/customers/cohere-health): Cohere Health is a health-tech company that simplifies prior authorizations in order to improve patient care access and quality outcomes. They achieve this by using AI and machine learning technologies within their authorization platforms. 
- [Continental Stock’s path to 99% SLA excellence](https://hiverhq.com/customers/continental-stock): Continental Stock Transfer & Trust Company (CSTT) is a highly specialized financial services provider with over 60 years of expertise in stock transfer and corporate action services.
- [DecksDirect handles finance emails 60% faster with Hiver](https://hiverhq.com/customers/decksdirect): DecksDirect is a full-blown online destination for decking supplies. It’s a rare feat in an industry dominated by offline purchases — and they’ve grown phenomenally.
- [How the People team at Clutter improved efficiency by 25%](https://hiverhq.com/customers/clutter): Clutter is a one-stop shop for the most affordable, flexible, and reliable moving and storage services nationally. The company was co-founded in 2016 by CEO Ari Mir, whose mission was to disrupt the $30 billion self-storage sector, after seeing how terrible the traditional self-storage experience was.
- [Boise State University overcomes critical email management challenges with Hiver](https://hiverhq.com/customers/boise-state-university): Boise State University (BSU) in Boise, Idaho, is the state’s largest publicly funded university with over 25,000 students pursuing 200 areas of study. The university is Carnegie-classified for doctoral research and provides its students the opportunity to work with faculty members on critical research, even as undergraduates.
- [Flexport resolves customer emails 50% faster](https://hiverhq.com/customers/flexport): Flexport, founded in 2013, is a freight forwarding and customs brokerage company based in San Francisco, California. They are on a mission to foster free trade across the world through technology.
- [How Handel Bouw Advies achieved 80% higher CSAT with Hiver](https://hiverhq.com/customers/handel-bouw-advies): Handel Bouw Advies (HBA B.V.) is a fast-growing construction consultancy based in the Netherlands. With a 30+ member team, they specialize in Building Plan Assessment and Building Physics and Regulations Consultancy—supporting clients with everything from BENG and EPC calculations to solar studies, MPG, and heat loss evaluations.
- [Kiwi.com achieved 100% SLA success rate](https://hiverhq.com/customers/kiwi): Kiwi.com is a Czech online travel agency founded by Oliver Dlouhý. They started off in 2012 as SkyPicker.com and rebranded to Kiwi.com in 2016. 
- [With Hiver, Visiting Angels saw a 100% increase in productivity](https://hiverhq.com/customers/visiting-angels): Visiting Angels is a senior home care services and assistance provider based in the US. They are a nationally known, locally owned company that operates through their network of franchised agencies across the country.

## Ebooks
- [How to Elevate Customer Service in 7 Days: A Practical Playbook](https://hiverhq.com/ebooks/improve-customer-service): Traditional help desks make simple things slow. Setup drags on, the interface gets in the way, and rigid ticket rules keep you stuck. Before long, you’re juggling tabs, copying messages between systems, and wondering why reports don’t reflect what’s really happening on the ground. AI features promise the world but rarely deliver, and costs keep adding up.
- [ Deploying AI in customer support: A practical guide](https://hiverhq.com/ebooks/deploying-ai-in-customer-support): Most of us today are used to getting everything we want, as soon as we want it. Instant rides, same day deliveries, one-click orders and so on. And this naturally extends to customer service as well. Nobody wants to wait several hours or days for an answer to their queries. 
- [10 Things to Consider When Choosing a Customer Service Solution](https://hiverhq.com/ebooks/customer-service-software-checklist): How do you differentiate between a great customer service software solution and a great customer support solution that fits your requirements?
- [Hiver vs Front: Reasons, Reviews, and Ratings](https://hiverhq.com/ebooks/hiver-vs-front-comparison-guide): This guide analyzes and compares Hiver with Front - another customer service platform. Read how Hiver simplifies and humanizes customer support.
- [19 Best Practices to Manage Your Emails Better](https://hiverhq.com/ebooks/email-management-checklist): This email management checklist offers tips and tricks that can help you manage the daily influx of emails. You’ll learn how to:
- [How to Use Gmail as a Help Desk](https://hiverhq.com/ebooks/turn-gmail-into-a-help-desk): Gmail, on its own, isn’t built to function as a help desk: it doesn’t give you clear ownership of conversations, track SLAs, or surface response-time data. For growing support teams, this can mean missed messages, slower resolutions, and a lack of accountability.
- [9 Must-Have Customer Service Skills + How to Develop Them](https://hiverhq.com/ebooks/customer-service-skills-checklist): Ever wondered what it really takes to shine in your customer service career? Here's your go-to guide to nail every skill that'll make you a stellar support professional. You'll get access to:
- [10 Live Chat templates for your Customer Support team](https://hiverhq.com/ebooks/live-chat-templates-for-customer-support): Today, 4 in 5 customers want an immediate response (in 10 minutes or less) to their inquiries. Check out these 10 live chat templates that will help your support team:
- [How to Automate Customer Service Without Losing the Human Touch](https://hiverhq.com/ebooks/automation-in-customer-service): Worried that automation technology will make your customer service impersonal? This ebook will show you how you can use automation to enhance the customer experience while keeping the human touch alive in every support interaction.
- [Hiver vs Zendesk: Reasons, Reviews, and Ratings](https://hiverhq.com/ebooks/hiver-vs-zendesk-comparison-guide): Is Hiver a better customer service platform compared to Zendesk? More importantly, would Hiver suit your team’s requirements?
- [Everything You Need to Know About Shared Inboxes](https://hiverhq.com/ebooks/ultimate-guide-to-shared-inboxes): Are you looking to manage group email accounts better? This exhaustive ebook tells you everything about making shared inboxes work for your team.
- [Productivity Handbook for Google Workspace Users](https://hiverhq.com/ebooks/productivity-handbook-for-g-suite-users): We know you want to be more productive at work. Doing a lot more in the same time sounds sweet, huh? Well, how wisely you use technology is going to play a crucial role in that endeavor.
- [Hiver vs Help Scout: Reasons, Reviews, and Ratings](https://hiverhq.com/ebooks/hiver-vs-helpscout-comparison-guide): This guide analyzes and compares Hiver with Help Scout - another customer service platform. Read how Hiver simplifies and humanizes customer support.
- [Hiver vs Freshdesk: Reasons, Reviews, and Ratings](https://hiverhq.com/ebooks/hiver-vs-freshdesk-comparison-guide): Evaluating Hiver against Freshdesk? This exhaustive comparison guide will help make that job easier for you.
- [10 Email Templates for your Customer Support team](https://hiverhq.com/ebooks/email-templates-for-customer-support): 51% of customers feel getting support via email is highly time-consuming. Check out these 10 email templates to help your customer support team:

## Glossaries
- [Workload](https://hiverhq.com/glossary/customer-support/workload): Workload, in the context of customer support, refers to the total volume and complexity of tasks, inquiries, or issues that a support team or individual support agents are responsible for handling within a specific timeframe. It encompasses all the activities and responsibilities undertaken by support personnel to address customer needs, provide assistance, and resolve customer inquiries or problems.
- [Voice of Customer](https://hiverhq.com/glossary/customer-support/voice-of-customer): Voice of Customer (VoC) refers to your customers’ feedback on their experiences and interactions with your organization. It captures customer needs, expectations, and opinions about your product or service and helps identify areas of improvement. In other words, VoC encompasses any and all feedback - qualitative and quantitative - customers have about your organization and empowers you with insights into how you can improve their experience.
- [Unassigned Query](https://hiverhq.com/glossary/customer-support/unassigned-query): Unassigned query refers to a customer inquiry or support request that has not yet been assigned to a specific support agent or representative for handling and resolution. When customers reach out to a customer support team through various channels such as phone calls, emails, live chat, or support ticket systems, their queries are typically logged and entered into a queue or system for further processing.
- [Temporary Agent](https://hiverhq.com/glossary/customer-support/temporary-agent): When there’s a large influx of customer queries (happens during the holiday season, in particular) and your team isn’t able to deal with the load, chances are your support manager/supervisor would look to hire a few extra agents to help manage the query volume, on a temporary basis.
- [Service Personalization](https://hiverhq.com/glossary/customer-support/service-personalization): Service personalization refers to delivering customized services tailored to the specific needs and wants of your customers.
- [Reopening a Query](https://hiverhq.com/glossary/customer-support/reopening-a-query): A query is reopened when a customer replies on the thread of an email query that is 'closed'. When this happens, the query's status changes back to 'open'. A customer could reopen a query due to several reasons:
- [Query](https://hiverhq.com/glossary/customer-support/query): Query refers to a request or inquiry made by a customer seeking assistance or information. It is a term commonly used in customer support to describe the specific question, problem, or issue raised by a customer that requires a response or resolution.
- [Proactive Support](https://hiverhq.com/glossary/customer-support/proactive-support): Proactive support involves foreseeing customer needs at various points during their lifecycle and addressing them even before they arise.
- [Pending Query](https://hiverhq.com/glossary/customer-support/pending-query): Queries for which your agents need more time and information until they can resolve them are usually marked pending.
- [Onboarding](https://hiverhq.com/glossary/customer-support/onboarding): Onboarding or customer onboarding refers to the entire process of walking your new customers through your product or service. Customer onboarding is an extremely important aspect of great customer service because it sets the tone for your long-term association with a customer.
- [Omnichannel](https://hiverhq.com/glossary/customer-support/omnichannel): Omnichannel support, like multichannel support, allows your customers to interact with you using multiple support channels like email, chat, phone and social. Additionally, this approach routes all customer interactions across various channels back to your helpdesk.
- [Net Promoter Score](https://hiverhq.com/glossary/customer-support/net-promoter-score): Net Promoter Score or NPS is a metric used to indicate your customers’ willingness to recommend your brand to their friends and family. NPS is a measure of customer loyalty and offers insights into your customers’ perception of your company, its products and services, and the quality of your customer service.
- [Multi-channel Support](https://hiverhq.com/glossary/customer-support/multi-channel-support): Multi-channel support allows your customers to reach out to your customer service team via multiple channels like email, chat, phone social, etc. As your business grows and the volume of your support queries increases, you may feel the need to offer multi-channel support to cater to your customers’ diverse channel preferences and improve their overall customer service experience. 
- [Merge Queries](https://hiverhq.com/glossary/customer-support/merge-queries): There may be instances where a customer sends you multiple queries regarding a single issue or multiple contacts from one company report the same issue. Addressing the same issue again and again can hinder your agents’ productivity whereas merging multiple queries raised for a single issue can make their work more structured and less overwhelming. 
- [Loyalty](https://hiverhq.com/glossary/customer-support/loyalty): Loyalty is a measure of how dedicated and invested a customer is in your product or service. It ensures that your customers continue to stay with your brand despite other available, and possibly cheaper alternatives in the market. 
- [Lifetime Value (LTV)](https://hiverhq.com/glossary/customer-support/lifetime-value-ltv): Lifetime value is the estimated revenue a customer will contribute to your business during their lifetime. There are many different ways to calculate LTV. One of the simplest ways is by subtracting the cost of acquiring and servicing a customer with the revenue contributed by the customer.
- [Key Performance Indicator (KPI)](https://hiverhq.com/glossary/customer-support/key-performance-indicator-kpi): Key Performance Indicators (KPIs) refer to a set of quantifiable metrics that allow you to gauge the performance of various teams in your company, over a given period. KPIs help you evaluate your company’s performance against your predefined goals as well as the industry standards.
- [Knowledge Base](https://hiverhq.com/glossary/customer-support/knowledge-base): A knowledge base is a well-structured online repository of information that customers can explore to find suitable answers to their queries and issues. An extensive knowledge base can also help your agents deliver better support as they can supplement their responses to customers with links to relevant how-to guides.
- [IVR](https://hiverhq.com/glossary/customer-support/ivr): Interactive Voice Response or IVR offer a series of voice or keypad prompts to customers so their queries can be directed to the concerned departments. ("Dial 1 for Support," "Say yes for payment assistance," etc.). IVR helps lower call wait and hold time.
- [In-app Support](https://hiverhq.com/glossary/customer-support/in-app-support): In-app support refers to support provided to your customers within your company’s app. With in-app support, your customers don’t have to exit the app and use a different channel to reach your support agents.
- [Helpdesk](https://hiverhq.com/glossary/customer-support/helpdesk): A helpdesk refers to a tool or a software that helps your customer service agents manage and respond to issues and requests from customers. A helpdesk also allows your customer service team to collaborate better and streamline their workflow.
- [Gamification](https://hiverhq.com/glossary/customer-support/gamification): Your customer service agents have an extremely high-pressure job. It’s therefore important that you keep them engaged and motivated so they can deliver delightful experiences to your customers. Gamification of customer service can help make your agents’ work fun, thrilling, and competitive in any circumstance.
- [First Contact Resolution](https://hiverhq.com/glossary/customer-support/first-contact-resolution): It can be extremely frustrating and disappointing for your customers to have to repeatedly contact your support team to get their issues resolved. First Contact Resolution (FCR) happens when your customer’s query or complaint is resolved in a single interaction with your agent.
- [Feedback Widget](https://hiverhq.com/glossary/customer-support/feedback-widget): A feedback widget is an important tool to help you gather customer feedback. Feedback widgets can take different forms –
- [Enterprise Customer Support Software](https://hiverhq.com/glossary/customer-support/enterprise-customer-support-software): Small businesses that are just starting out can make do with fairly basic customer service tools and features. As your business grows, however, those rudimentary tools may not be able to serve your customer service needs well enough. This is where enterprise customer support software comes into play.
- [Email Notification](https://hiverhq.com/glossary/customer-support/email-notification): When a customer reaches out to your customer service team with a query or an issue, an email notification is sent out to both them and an agent in your team.
- [Downtime](https://hiverhq.com/glossary/customer-support/downtime): Downtime refers to the time during which your product or service is unavailable or not functional due to maintenance, upgrades, or system failure. Downtime can be both planned and unplanned. 
- [Draft Messages](https://hiverhq.com/glossary/customer-support/draft-messages): Draft messages are those customer service conversations that your agents are in the process of drafting. There may be instances where your agents get stuck on drafting replies to certain complex customer queries. 
- [Closed Query](https://hiverhq.com/glossary/customer-support/closed-query): All customer queries and requests have a lifecycle. A closed query is one that your agent has resolved to your customer’s expectations and satisfaction.
- [Canned Response](https://hiverhq.com/glossary/customer-support/canned-response): Each day, your customer service team receives numerous customer queries and requests, many of which may be similar in nature. In order to help your agents save time, improve their productivity, and maintain consistency in their responses, you can use canned responses – pre-drafted and reusable response templates to answer similar customer questions.
- [Business Hour](https://hiverhq.com/glossary/customer-support/business-hour): Business hours refer to the hours during the day an organization is open for business, and your customers can reach out to your support team. Business hours must be clearly communicated to customers so they have no ambiguity about when to expect a response to their support queries.
- [Bug](https://hiverhq.com/glossary/customer-support/bug): A bug refers to a technical issue with your product or service that produces an unexpected or undesired outcome. It prevents your product or service from functioning the way it should and, often, requires the intervention of your support staff. Your agents must possess a thorough understanding and knowledge of your products and services to resolve bugs on time. 
- [Agent Collaboration](https://hiverhq.com/glossary/customer-support/agent-collaboration): Your agents may often come across situations where they receive complex customer queries that they don’t have ideal replies or solutions to. It’s instances like these that make agent collaboration essential. When agents work with each other to share knowledge and resolve queries, it results in faster, efficient, and more seamless customer service. 
- [Agent](https://hiverhq.com/glossary/customer-support/agent): An agent refers to a representative or employee of a company who interacts directly with customers to provide assistance, address inquiries, and resolve issues. These agents are often part of a customer support team and serve as the primary point of contact for customers seeking assistance or information regarding a product or service.

## Podcasts
- [What 20 years inside contact centers taught Luke Jamieson about CX Observability](https://hiverhq.com/podcast/luke-jamieson): In this episode, he explains how one concept of CX Observability changed the way he understands customer experience. Luke takes us inside the hidden layer of CX performance: device glitches, network conditions, jitter, one-way audio, and small failures that have a huge impact on customer conversations.
- [Chloe Shill on Leading Remote Customer Support Teams in the Age of AI](https://hiverhq.com/podcast/chloe-shill): For Chloe Shill, Director of Operations at Flight CX, the answer lies in two things: structure and connection. “Community doesn’t just happen. You have to build it,” she says. 
- [Christian Sokolowski’s playbook for delivering efficient, fatigue-free AI customer support](https://hiverhq.com/podcast/christian-sokolowski): At Rebuy Engine, Christian Sokolowski has spent the last three years proving that speed and empathy can coexist. Today, AI resolves 35–45% of tickets before a human ever steps in, giving agents more time to focus on things that actually matter.
- [Saying Yes to Every Client Request: Tod Ellington on Building Systems that Scale](https://hiverhq.com/podcast/tod-ellington): In the creative branding world, client requests can be unpredictable, sometimes bordering on impossible. Whitestone’s VP of Operations, Tod Ellington, lives in that tension every day. His mandate? Never let the chaos derail delivery.
- [“Not Every Engineer Should Talk to Customers” And Why Miles Goldstein Stands By It](https://hiverhq.com/podcast/miles-goldstein): Most engineers are brilliant problem-solvers. But can they calm a Fortune 500 exec at 2 a.m.? According to Miles Goldstein, the answer is usually no.
- [When Support Leads the Strategy Room: Karen Lam on Changing Org Culture from the Inside](https://hiverhq.com/podcast/karen-lam): At Top Hat, Karen Lam (Director of Customer Support) turned their Voice of Customer sessions into stories the company can get behind.
- [Sarah Caminiti on how support teams can drive product decisions, influence strategy, and make the most of AI](https://hiverhq.com/podcast/sarah-caminiti): In this episode, we sit down with Sarah Caminiti, Customer Support Manager at Tailscale, and one of the most thoughtful voices in CX today.
- [Annette Franz on why fixing churn starts with customer understanding](https://hiverhq.com/podcast/annette-franz): What good is customer feedback if it never leaves the support team?
- [Lynn Hunsaker on why providing faster support won’t fix customer experience](https://hiverhq.com/podcast/lynn-hunsaker): In this episode of Experience Matters, Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, discusses with Niraj, CEO and Co-Founder of Hiver, why customer experience can’t be improved in isolation. Just like how different parts of an engine need to operate in tandem, every part of your business – employees, partners, systems, and policies –  must work together to create a smooth, memorable experience for the customer.
- [Kel Kurekgi from Zapier explains why customers leave without complaining](https://hiverhq.com/podcast/kel-kurekgi): In this episode of Experience Matters, Kel Kurekgi, Director, Developer Support at Zapier, shares how he took on the challenge of handling the toughest customers early in his career and what this taught him.
- [Redefining Tech Support: Marti Clark Gives An Inside Look into Google’s IT Support Revolution](https://hiverhq.com/podcast/marti-clark): In this episode of Experience Matters, we delve into the world of IT operations and support with Marti Clark, a seasoned professional from Salesforce (ex-Google). Marti shares her experience managing the transition of 200,000 employees back to the Google office post-pandemic, highlighting the challenges and innovative solutions involved in the process. 
- [Greg Melia’s CX Must-Haves: Empathy, Curiosity, and Storytelling in Customer Service](https://hiverhq.com/podcast/greg-melia): In this episode of Experience Matters, Greg Melia, CEO of the Customer Experience Professionals Association (CXPA),imparts his vast knowledge of the intricacies of customer experience (CX). Greg emphasizes the importance of empathy, storytelling, and curiosity in CX, stating, “The first key that we need to have is empathy connected with curiosity.”
- [Transforming Customer Service into Revenue with Shep Hyken](https://hiverhq.com/podcast/shep-hyken): In this insightful first episode of the Hiver podcast, visionary customer service and CX expert Shep Hyken delves into the transformative potential of customer service, articulating how businesses can convert service interactions into revenue opportunities.