hyken.com

# Shep Hyken \| Customer Service Expert: Award\-winning Customer Service \& CX Keynote Speaker

> Shep Hyken is the leading authority on customer service and customer experience \(CX\), award\-winning keynote speaker and best\-selling author

Generated by Yoast SEO v26.6, this is an llms.txt file, meant for consumption by LLMs.

## Pages
- [The Super Amazing Show](https://hyken.com/superamazingshow/)
- [Customer Service \& CX Research](https://hyken.com/research/)
- [Customer Service and Experience Infographics](https://hyken.com/customer-service-and-experience-infographics/)
- [Customer Confidence Score™](https://hyken.com/customer-confidence-score/)
- [Customer Service \& CX Metrics You Must Consider    ](https://hyken.com/customer-service-cx-metrics-you-must-consider/)

## Posts
- [Top 5 Customer Service \& CX Articles for Week of January 5, 2025](https://hyken.com/customer-experience/top-5-customer-service-cx-articles-for-week-of-january-5-2025/)
- [Lack of Feedback Is a Gift](https://hyken.com/customer-service-strategies/lack-of-feedback-a-gift/)
- [CX Strategy: Embracing Humanity at Scale with Bruce Temkin](https://hyken.com/amazing-business-radio-show/lessons-on-humanity-technology-and-leadership-from-pioneer-of-customer-experience/)
- [Top 5 Customer Service \& CX Articles for Week of December 29, 2025](https://hyken.com/customer-experience/top-5-customer-service-cx-articles-for-week-of-december-29-2025/)
- [My Top CX Predictions for 2026 and How to Make Them Come True](https://hyken.com/customer-service-strategies/my-top-cx-predictions-for-2026-and-how-to-make-them-come-true/)

## Media
- [Silence Can Be Your Best Feedback \- Low Res](https://hyken.com/wp-content/uploads/2025/12/Silence-Can-Be-Your-Best-Feedback-Low-Res.jpg)
- [Bruce Temkin](https://hyken.com/wp-content/uploads/2025/12/Bruce-Temkin-ABR-PHOTO.jpg)
- [The Right Way to Give Gifts to Customers and Employees](https://hyken.com/wp-content/uploads/2025/12/S2-51.jpg)
- [End\-of\-Year Reflections: Creating Better Customer Experiences Every Day](https://hyken.com/wp-content/uploads/2025/12/S2-52.jpg)
- [Customer Expectations Continue to Rise \- Low Res](https://hyken.com/wp-content/uploads/2025/12/Customer-Expectations-Continue-to-Rise-Low-Res.jpg)

## CTA Block
- [Podcast Subscribe](https://hyken.com/cta-block/podcast-subscribe/)
- [Footer](https://hyken.com/cta-block/footer/)
- [Newsletter Subscription CTA](https://hyken.com/cta-block/newsletter/)
- [Download Resource \- 2024](https://hyken.com/cta-block/download-resource/)
- [Clients](https://hyken.com/cta-block/clients/)

## Testimonials
- [CX Day Mexico](https://hyken.com/testimonials/cx-day-mexico/)
- [CallMiner](https://hyken.com/testimonials/callminer/)
- [Million Dollar Round Table](https://hyken.com/testimonials/million-dollar-round-table/)
- [Data Facts](https://hyken.com/testimonials/data-facts/)
- [Capricorn Group](https://hyken.com/testimonials/capricorn-group/)

## Press
- [What your customers think of AI—you need to know this](https://hyken.com/press/what-your-customers-think-of-ai-you-need-to-know-this/)
- [Customer Loyalty Secrets: How to Keep 100% of Your Customers Coming Back](https://hyken.com/press/customer-loyalty-secrets-how-to-keep-100-of-your-customers-coming-back/)
- [The Now or Never Moment](https://hyken.com/press/the-now-or-never-moment/)
- [Beware of Artificial Incompetence](https://hyken.com/press/beware-of-artificial-incompetence/)
- [“Not Having On A Bra”: 30 Super Unprofessional Things People Have Seen At Work](https://hyken.com/press/not-having-on-a-bra-30-super-unprofessional-things-people-have-seen-at-work/)

## Books
- [Ten Compelling Reasons to Deliver an Amazing Customer Experience](https://hyken.com/book/moments-of-magic/10-reasons/)
- [Moments of Magic: Conclusion Article Two](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-two/)
- [Moments of Magic: Conclusion Article One](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-one/)
- [Chapter Thirteen: Building a Team Spirit of Service Article Two](https://hyken.com/book/moments-of-magic/chapter-thirteen-building-a-team-spirit-of-service-article-two/)
- [Chapter Thirteen: Building a Team Spirit of Service Article One](https://hyken.com/book/moments-of-magic/chapter-thirteen-building-a-team-spirit-of-service-article-one/)

## Podcasts
- [Achieving Balance Between AI and Human Experience](https://hyken.com/podcast/achieving-balance-between-ai-and-human-experience/)

## Categories
- [Customer Service](https://hyken.com/category/customer-service/)
- [Customer Confidence](https://hyken.com/category/customer-confidence/)
- [Customer Service Culture](https://hyken.com/category/customer-service-culture/)
- [Customer Care](https://hyken.com/category/customer-care/)
- [Customer Relationships](https://hyken.com/category/customer-relationships/)

## Tags
- [thought leader](https://hyken.com/tag/thought-leader/)
- [customer's perception](https://hyken.com/tag/customers-perception/)
- [create customer happiness](https://hyken.com/tag/create-customer-happiness/)
- [difficult personalities](https://hyken.com/tag/difficult-personalities/)
- [long\-term success](https://hyken.com/tag/long-term-success/)

## category
- [Exclude](https://hyken.com/testimonials-category/exclude/)

## category
- [Articles](https://hyken.com/press-category/articles/)
- [Radio / Podcasts](https://hyken.com/press-category/radio-podcasts/)
- [TV / Video](https://hyken.com/press-category/tv-video/)
- [Recent](https://hyken.com/press-category/recent/)

## topic
- [Customer Service](https://hyken.com/press-topic/customer-service/)
- [Customer Experience](https://hyken.com/press-topic/creating-a-cx-culture/)

## Topics
- [Guest Posts](https://hyken.com/topic/guest-posts/)
- [Top 5 Roundup](https://hyken.com/topic/top-5-roundup/)
- [Podcast](https://hyken.com/topic/podcast/)
- [Shep’s Weekly Articles](https://hyken.com/topic/sheps-articles/)

## Optional
- [Sitemap index](https://hyken.com/sitemap_index.xml)