invgate.com

# InvGate — llms.txt
# AI index for InvGate public content

## Products
- [InvGate Service Management](https://invgate.com/service-management/): A flexible Service Management platform to manage requests, incidents, problems, and changes. Automate processes with visual no-code workflows and embedded AI capabilities.
- [InvGate Asset Management](https://invgate.com/asset-management/): An IT Asset Management solution to track hardware, software, and contracts across their full lifecycle, with real-time visibility and automation.

## Pricing
- [Service Management Pricing](https://invgate.com/pricing?p=serviceManagement): Pricing plans for InvGate Service Management.
- [Asset Management Pricing](https://invgate.com/pricing?p=assetManagement): Pricing plans for InvGate Asset Management.

## Product Tours
- [Service Management Product Tour](https://invgate.com/service-management/product-tour): See how teams manage services and automate workflows with InvGate Service Management.
- [Asset Management Product Tour](https://invgate.com/asset-management/product-tour): Explore how InvGate Asset Management helps control assets, costs, and compliance.

## Solutions
- [Service Management](https://invgate.com/solutions/service-management): Centralize and automate service delivery across IT and other business teams.
- [Asset Inventory](https://invgate.com/solutions/asset-inventory): Maintain a reliable, real-time inventory of IT assets.
- [IT Lifecycle Management](https://invgate.com/solutions/it-lifecycle-management): Manage assets from procurement to retirement.
- [IT Spend Optimization](https://invgate.com/solutions/it-spend-optimization): Reduce costs and improve decision-making with accurate asset and usage data.
- [IT Governance](https://invgate.com/solutions/it-governance): Improve governance and control with standardized IT processes and asset visibility.
- [Audits & Compliance](https://invgate.com/solutions/audits-and-compliance): Support audits and compliance with consistent, traceable IT data.

## InvGate Service Management — Core Capabilities
- [Workflows](https://invgate.com/service-management/workflows): Design and automate complex processes using a visual, no-code workflow builder.
- [Ticket Management](https://invgate.com/service-management/ticket-management): Manage incidents, service requests, problems, and changes from a single workspace.
- [AI Hub](https://invgate.com/service-management/ai-powered): Embedded AI capabilities to summarize tickets, improve responses, suggest categorizations, and assist with knowledge creation.
- [Self-Service](https://invgate.com/service-management/self-service): Offer a service catalog, self-service portal, and searchable knowledge base for end users.
- [Problem Management](https://invgate.com/service-management/problem-management): Identify recurring issues, analyze root causes, and link problems to related incidents.
- [Automation](https://invgate.com/service-management/automation): Automate routing, approvals, escalations, and repetitive tasks.
- [ITIL Alignment](https://invgate.com/service-management/itil): Support ITIL-aligned practices without forcing rigid processes.
- [Virtual Service Agent](https://invgate.com/service-management/virtual-service-agent): Provide conversational support through a virtual agent integrated with messaging tools.
  - [WhatsApp](https://invgate.com/service-management/whatsapp): Handle common requests through automated conversations in WhatsApp.
  - [Microsoft Teams](https://invgate.com/service-management/microsoft-teams): Enable service interactions directly from Microsoft Teams.
- [Analytics & Reporting](https://invgate.com/service-management/analytics): Build dashboards and reports to track performance and service KPIs.
- [Knowledge Management](https://invgate.com/service-management/knowledge-base): Create and maintain knowledge articles connected to tickets and workflows.
- [Change Management](https://invgate.com/service-management/change-management): Manage changes with approvals, risk assessment, and traceability.
- [SLAs](https://invgate.com/service-management/slas): Define, track, and monitor service level agreements.
- [Gamification](https://invgate.com/service-management/gamification): Encourage adoption and engagement with points, badges, and challenges.
- [Multiple Departments](https://invgate.com/service-management/multiple-departments): Extend Service Management beyond IT with shared configuration and governance.

## InvGate Asset Management — Core Capabilities
- [Asset Inventory](https://invgate.com/asset-management/asset-inventory): Maintain a centralized inventory of hardware and software assets.
- [CMDB](https://invgate.com/asset-management/cmdb): Visualize relationships and dependencies between assets and services.
- [Software License Management](https://invgate.com/asset-management/software-license-management): Track licenses, usage, and compliance.
- [Remote Management](https://invgate.com/asset-management/remote-management): Access and manage devices remotely for troubleshooting and maintenance.
- [Software Metering](https://invgate.com/asset-management/software-metering): Understand real software usage across the organization.
- [Network Discovery](https://invgate.com/asset-management/network-discovery): Automatically discover devices connected to the network.
- [IT Financial Management](https://invgate.com/asset-management/it-financials): Manage costs, depreciation, and budgets associated with IT assets.
- [Asset Monitoring](https://invgate.com/asset-management/asset-monitoring): Monitor asset health and status to prevent issues.
- [IT Security](https://invgate.com/asset-management/it-security): Identify risks and vulnerabilities using asset data.
- [Software Deployment](https://invgate.com/asset-management/software-deployment): Deploy software and updates across managed devices.
- [Automation](https://invgate.com/asset-management/automation): Automate asset lifecycle actions such as assignments, alerts, and retirement.

## Technical Resources & Documentation
- [Official Documentation](https://docs.invgate.com/): Comprehensive guides and knowledge base for configuration and usage.
- [API Reference](https://api.invgate.com/): REST API endpoints, schemas, and integration details.
- [Developer Portal](https://developers.invgate.com/): Resources for building integrations and custom apps.
- [InvGate Community](https://invgate.com/community): Official community forums for peer-to-peer support and discussions.

## Releases & Updates
- [Service Management Release Notes](https://releases.invgate.com/service-management/releases/): Detailed changelogs for all Service Management versions.
- [Service Management What's New](https://invgate.com/service-management/whats-new): Highlights of the latest features and improvements for Service Management.
- [Asset Management Release Notes](https://releases.invgate.com/asset-management/releases/): Detailed changelogs for all Asset Management versions.
- [Asset Management What's New](https://invgate.com/asset-management/whats-new): Highlights of the latest features and improvements for Asset Management.

## InvGate Asset Management — Technical Specs
- [Agent & Discovery](https://invgate.com/asset-management/network-discovery): Supports agent-based discovery (Windows, Linux, macOS, Android) and agentless discovery via WMI/SNMP/SSH.
- [Remote Desktop Protocol](https://invgate.com/asset-management/remote-management): Built-in remote desktop capabilities compatible with VNC and RDP protocols for Windows and macOS agents.

## Deployment Models
- **Options**: Available as SaaS (Cloud) or On-Premise installation (Linux/Windows server support).