letsbemates.com.au

# MATE — Australian Internet & Mobile Provider (Full Reference)

> MATE (letsbemates.com.au) is an Australian-owned telecommunications company offering NBN internet plans, SIM-only mobile plans, and bundles. No lock-in contracts, unlimited data, no setup fees, no plan change fees, and 100% Australian-based customer support. Headquartered at 340 Victoria Street, Wetherill Park NSW 2164. ABN: 33 165 670 413. Phone: 13 14 13.

Last updated: August 2026. Prices and promotions are subject to change — verify current pricing at https://www.letsbemates.com.au/nbn/ and https://www.letsbemates.com.au/mobile/

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## NBN Internet Plans

Source: https://www.letsbemates.com.au/nbn/
All plans include: unlimited data, no lock-in contract, no setup fee (BYO modem), no plan change fee, 1-month money-back guarantee, and Australian-based support.
Bundle discount: Save $10/month on your NBN plan when you also hold a MATE mobile plan.

### Plan: Crikey (NBN 25)
- Speed tier: NBN 25/10
- Typical busy period download speed: 25 Mbps (7pm–11pm)
- Typical busy period upload speed: 10 Mbps (7pm–11pm)
- Price: $55/month for first 6 months (promo), then $80/month
- Best for: 1–2 people. Email, browsing, streaming music, social media.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/403.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_regular.pdf

### Plan: Ripper (NBN 50)
- Speed tier: NBN 50/20
- Typical busy period download speed: 49 Mbps (7pm–11pm)
- Typical busy period upload speed: 19 Mbps (7pm–11pm)
- Price: $70/month for first 6 months (promo, $15/month credit = save $120 total), then $90/month
- Best for: 2–3 people. Streaming HD video, online gaming, music streaming.
- Included: Unlimited data
- Promo: $20/month credit for first 6 months = save $120 total. Use code RIPPER20. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/405.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_regular.pdf

### Plan: No Worries (NBN 100/20)
- Speed tier: NBN 100/20
- Typical busy period download speed: 97 Mbps (7pm–11pm)
- Typical busy period upload speed: 19 Mbps (7pm–11pm)
- Price: $75/month for first 6 months (promo), then $100/month
- Best for: 4–5 people. 4K streaming, large downloads, gaming.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/407.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_regular.pdf

### Plan: You Beaut (NBN 100/40)
- Speed tier: NBN 100/40
- Typical busy period download speed: 97 Mbps (7pm–11pm)
- Typical busy period upload speed: 36 Mbps (7pm–11pm)
- Price: $85/month for first 6 months (promo), then $110/month
- Best for: 4–5 people. Large file uploads, working from home, gaming.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/409.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_regular.pdf

### Plan: No Worries (NBN 500/50)
- Speed tier: NBN 500/50 (Available on FTTC and HFC technology only)
- Typical busy period download speed: 485 Mbps (7pm–11pm)
- Typical busy period upload speed: 46 Mbps (7pm–11pm)
- Price: $75/month for first 6 months (promo), then $100/month
- Best for: 6+ people. 4K streaming, heavy uploads, working from home, gaming.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/415.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_highspeed.pdf

### Plan: Fair Dinkum (NBN 750/50)
- Speed tier: NBN 750/50 (Available on FTTC and HFC technology only)
- Typical busy period download speed: 713 Mbps (7pm–11pm)
- Typical busy period upload speed: 46 Mbps (7pm–11pm)
- Price: $100/month for first 6 months (promo), then $125/month
- Best for: 7+ people. 4K streaming, online businesses, households with flatmates.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/411.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_highspeed.pdf

### Plan: Flamin' Fast (NBN 1000/100)
- Speed tier: NBN 1000/100 (Available on FTTC and HFC technology only)
- Typical busy period download speed: 913 Mbps (7pm–11pm)
- Typical busy period upload speed: 94 Mbps (7pm–11pm)
- Price: $101/month for first 6 months (promo), then $126/month
- Best for: 7+ people. Families, home businesses, flatmates expecting top-tier speeds.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- Bundle price: Add mobile to save a further $10/month off internet plan
- CIS: https://mymate.letsbemates.com.au/cis/342.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_highspeed.pdf

### Plan: Scorchin' Fast (NBN 2000/100)
- Speed tier: NBN 2000/100 (Available on HFC technology only)
- Typical busy period download speed: 1831 Mbps (7pm–11pm)
- Typical busy period upload speed: 96 Mbps (7pm–11pm)
- Price: $141/month for first 6 months (promo), then $166/month
- Best for: 10+ people. Ultra-heavy usage, 4K streaming, gaming, large file transfers.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- CIS: https://mymate.letsbemates.com.au/cis/378.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_highspeed.pdf

### Plan: Scorchin' Fast (NBN 2000/200)
- Speed tier: NBN 2000/200 (Available on FTTP technology only)
- Typical busy period download speed: 1831 Mbps (7pm–11pm)
- Typical busy period upload speed: 196 Mbps (7pm–11pm)
- Price: $141/month for first 6 months (promo), then $166/month
- Best for: 10+ people. Maximum upload and download performance.
- Included: Unlimited data
- Promo: $25/month credit for first 6 months = save $150 total. Use code MATE25. Offer valid until 31 December 2026.
- CIS: https://mymate.letsbemates.com.au/cis/382.pdf
- Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_highspeed.pdf

### Fixed Wireless Plans

- **No Dramas Wireless — NBN 100/20**: $70/month for first 6 months (promo), then $90/month. Typical evening: 48Mbps down / 8Mbps up. Best for 2+ people.
  - CIS: https://mymate.letsbemates.com.au/cis/423.pdf
  - Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_wireless.pdf
- **No Worries Wireless — NBN 250/20**: $75/month for first 6 months (promo), then $100/month. Typical evening: 90Mbps down / 8Mbps up. Best for 3+ people.
  - CIS: https://mymate.letsbemates.com.au/cis/413.pdf
  - Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_wireless.pdf
- **Fair Dinkum Wireless — NBN 400/40**: $100/month for first 6 months (promo), then $125/month. Typical evening: 95Mbps down / 10Mbps up. Best for 4+ people.
  - CIS: https://mymate.letsbemates.com.au/cis/417.pdf
  - Key Facts Sheet: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_kfs_wireless.pdf
- More info: https://www.letsbemates.com.au/mate/high-speed-fixed-wireless/

### NBN Add-ons

- **Home Phone (VoIP)**: $12/month. Unlimited calls to Australian landlines and mobiles. CIS: https://mymate.letsbemates.com.au/cis/395.pdf
  - Add home phone: https://www.letsbemates.com.au/mate/add-home-phone/
  - VoIP international call charges: https://www.letsbemates.com.au/mate/faq/voip-international-call-charges/
  - VoIP international call charges (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_communicate_international_call_charges.pdf
- **Modems**:
  - TP-Link VX230v: $165 one-time fee. Best for FTTN/FTTB connections or customers requiring a home phone port. Details: https://www.letsbemates.com.au/nbn-ready-modem/
  - TP-Link HB210 Pro: $165 one-time fee. Best for FTTP/HFC/FTTC/Fixed Wireless connections (no home phone required). Details: https://www.letsbemates.com.au/nbn-ready-modem/
  - BYO modem: Supported at no extra cost. BYO modem guide (FTTN): https://www.letsbemates.com.au/includes/uploads/Connection%20Guides/MATE%20byo%20modem%20guide%20FTTN.pdf
  - BYO modem guide (FTTP/HFC/FTTC): https://www.letsbemates.com.au/includes/uploads/Connection%20Guides/MATE%20byo%20modem%20guide%20FTTP_HFC_FTTC.pdf
  - General modem guide (PDF): https://www.letsbemates.com.au/includes/uploads/Connection%20Guides/MATE_Modem-Guide.pdf

### NBN Connection Types Explained

- **FTTP (Fibre to the Premises)**: Full fibre end-to-end to the home. Fastest and most reliable. Eligible for highest speed tiers and fibre upgrade program.
- **FTTN (Fibre to the Node)**: Fibre to a street cabinet; copper wire from the node to the home. Speeds vary with distance from node.
- **FTTB (Fibre to the Building/Basement)**: Fibre to a building's basement (common in apartments). Copper or ethernet completes the last leg to each unit.
- **FTTC (Fibre to the Curb)**: Fibre to a pit at the property boundary; short copper run to the premises. Generally better performance than FTTN.
- **HFC (Hybrid Fibre Coaxial)**: Fibre to a local node; coaxial cable into the home. Shielded cabling helps reduce signal loss.
- **Fixed Wireless**: 4G-like tower signal to a receiver on the home. Suited to regional and rural areas.
- MATE does not offer Skymuster Satellite.
- Connection types overview: https://www.letsbemates.com.au/mate/nbn-connection-types/
- FTTP vs FTTN vs FTTC comparison: https://www.letsbemates.com.au/mate/fttp-vs-fttn-vs-fttc/

### NBN Connection Setup Guides

All connection setup guides (by technology type): https://www.letsbemates.com.au/mate/category/modem-setup-guides/
- FTTN setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/fttn/
- FTTC setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/fttc/
- FTTP setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/fttp/
- HFC setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/hfc/
- Fixed Wireless setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/fixed-wireless/
- NBN Home Phone setup guides: https://www.letsbemates.com.au/mate/category/modem-setup-guides/nbn-home-phone/
- Generic FTTN BYO modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-node-fttn-byo-modem/
- Generic FTTN MATE modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-node-fttn-mate-modem/
- Generic FTTC BYO modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-curb-fttc-byo-modem/
- Generic FTTC MATE modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-curb-fttc-mate-modem/
- Generic FTTP BYO modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-premises-fttp-setup-byo-modem/
- Generic FTTP MATE modem setup: https://www.letsbemates.com.au/mate/fibre-to-the-premises-fttp-setup-mate-modem/
- Generic HFC BYO modem setup: https://www.letsbemates.com.au/mate/hybrid-fibre-coaxial-hfc-setup-byo-modem/
- Generic HFC MATE modem setup: https://www.letsbemates.com.au/mate/hybrid-fibre-coaxial-hfc-setup-mate-modem/
- Generic Fixed Wireless BYO modem: https://www.letsbemates.com.au/mate/fixed-wireless-byo-modem/
- Generic Fixed Wireless MATE modem: https://www.letsbemates.com.au/mate/fixed-wireless-mate-modem/

### NBN Fibre Upgrade (FTTP Upgrade Program)
- MATE participates in the government NBN FTTP upgrade program
- Customers on FTTN, FTTB, FTTC, or HFC may be eligible to upgrade to full fibre (FTTP)
- Must sign up to an eligible high-speed plan (500/50 or above) to qualify
- URL: https://www.letsbemates.com.au/mate/nbn-fibre-connect/
- Terms (page): https://www.letsbemates.com.au/mate/important-stuff/nbn-fibre-connect-promo-terms/
- Terms (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_fibre_connect_promo.pdf
- NBN fibre connect info (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_nbn_fibre_connect.pdf

### Address Checker
- Available at https://www.letsbemates.com.au/nbn/
- Enter your address to confirm NBN availability, technology type, and eligible plans
- New Development Fee: A $300 NBN Co. charge applies to some new-build addresses, regardless of provider chosen
- New Development Fee FAQ: https://www.letsbemates.com.au/mate/faq/why-is-there-an-nbn-new-development-fee-charge/

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## Mobile Plans

Source: https://www.letsbemates.com.au/mobile/
All plans include: unlimited talk & text to standard Australian numbers, unlimited international calls & SMS to 15 selected countries, data banking (up to 1000GB), eSIM available, VoLTE (Voice over LTE), Wi-Fi calling, no lock-in contract, no excess data charges.
Network: Telstra Wholesale Mobile Network (4G and 5G).
Bundle discount: Save $10/month on NBN plans when bundled with a MATE mobile plan.

### Plan: Good Mates
- Data: 15GB
- 5G: Enabled (download speeds capped at 150 Mbps on 4G and 5G)
- Price: $30/month
- Data banking: Up to 1000GB
- Includes: Unlimited talk & text (Australia), unlimited international calls & SMS to 15 countries, eSIM, VoLTE, Wi-Fi calling
- Bundle: Save $10/month on NBN when bundled
- Plan page: https://www.letsbemates.com.au/mate/good-mates-mobile/
- CIS: https://mymate.letsbemates.com.au/cis/397.pdf
- Sign up: https://www.letsbemates.com.au/orders/?from=mobile&productChoice=mate-good-mates-mobile-v3

### Plan: Better Mates
- Data: 45GB
- 5G: Enabled (download speeds capped at 150 Mbps on 4G and 5G)
- Price: $38/month
- Data banking: Up to 1000GB
- Includes: Unlimited talk & text (Australia), unlimited international calls & SMS to 15 countries, eSIM, VoLTE, Wi-Fi calling
- Bundle: Save $10/month on NBN when bundled
- Plan page: https://www.letsbemates.com.au/mate/better-mates-mobile/
- CIS: https://mymate.letsbemates.com.au/cis/400.pdf
- Sign up: https://www.letsbemates.com.au/orders/?from=mobile&productChoice=mate-better-mates-mobile-v3

### Plan: Best Mates
- Data: 60GB
- 5G: Enabled (download speeds capped at 150 Mbps on 4G and 5G)
- Price: $42/month
- Data banking: Up to 1000GB
- Includes: Unlimited talk & text (Australia), unlimited international calls & SMS to 15 countries, eSIM, VoLTE, Wi-Fi calling
- Bundle: Save $10/month on NBN when bundled
- Plan page: https://www.letsbemates.com.au/mate/best-mates-mobile/
- CIS: https://mymate.letsbemates.com.au/cis/365.pdf
- Sign up: https://www.letsbemates.com.au/orders/?from=mobile&productChoice=mate-best-mates-mobile-v3

### Plan: Soul Mates
- Data: 160GB
- 5G: Enabled (download speeds capped at 250 Mbps on 4G and 5G)
- Price: $58/month
- Data banking: Up to 1000GB
- Includes: Unlimited talk & text (Australia), unlimited international calls & SMS to 15 countries, eSIM, VoLTE, Wi-Fi calling
- Bundle: Save $10/month on NBN when bundled
- Plan page: https://www.letsbemates.com.au/mate/soul-mates-5g/
- CIS: https://mymate.letsbemates.com.au/cis/402.pdf

### International Calls Included (15 Countries)
Canada, China, Germany, Greece, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam.
Full country list FAQ: https://www.letsbemates.com.au/mate/faq/what-countries-are-included-in-the-unlimited-international-calls/
International call rates (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_communicate_international_call_rates.pdf

### Mobile Features
- **eSIM**: Available on all plans. Instant digital activation, no physical SIM required. Details: https://www.letsbemates.com.au/mate/esim/
- **5G**: Available on all plans. Details: https://www.letsbemates.com.au/mate/5g-mobile/
- **Data banking**: Unused monthly data rolls over and accumulates up to 1000GB total. FAQ: https://www.letsbemates.com.au/mate/faq/what-is-data-banking/
- **VoLTE & Wi-Fi calling**: Enabled on all plans. VoLTE: https://www.letsbemates.com.au/mate/volte/ | Wi-Fi calling: https://www.letsbemates.com.au/mate/wi-fi-calling/
- **Number porting**: Transfer existing number via self-care portal or myMATE app. Takes up to 24 hours, Mon–Fri 8am–8pm AEST, Sat 10am–6pm AEST. No porting on Sundays or public holidays.
- **Hotspot/tethering**: Supported; counts against plan data allowance.
- **Network coverage map**: https://www.letsbemates.com.au/mobile-network-coverage/
- **Activate SIM**: https://www.letsbemates.com.au/mate/activate-mobile-sim/
- **Add mobile to existing account**: https://www.letsbemates.com.au/mate/add-a-mobile/
- **Scam call reduction**: https://www.letsbemates.com.au/mate/reducing-scam-calls/
- **Mobile returns policy**: https://www.letsbemates.com.au/mate/mobile-returns-policy/
- **Mobile voicemail features (PDF)**: https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_mobile_voicemail.pdf
- **Physical SIM delivery**: Free of charge; dispatched within 2–10 business days of order processing.
- **No excess data charges**: Data exhausts rather than incurring overage billing.

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## Bundles

Source: https://www.letsbemates.com.au/mate/bundles/
- Bundle any MATE NBN plan with any MATE mobile plan to save $10/month on the internet plan
- Annual saving: $120/year
- Both services billed together; no additional setup fee for bundling
- Sign up to NBN + mobile bundle: https://www.letsbemates.com.au/nbn/

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## Support & Self-Service

### Contact
- Phone: 13 14 13 (Australian-based support, Mon–Sat 8:30am–7pm)
- Email/web form: https://www.letsbemates.com.au/mate/contact/
- Live chat: Available on website (AI chat + human support)
- Support hours FAQ: https://www.letsbemates.com.au/mate/faq/what-are-your-support-hours/
- Live chat hours FAQ: https://www.letsbemates.com.au/mate/faq/live-chat-hours/

### Self-Service
- myMATE self-care portal: https://mymate.letsbemates.com.au/
- myMATE app (iOS): https://apps.apple.com/au/app/mymate/id1537497203
- myMATE app (Android): https://play.google.com/store/apps/details?id=com.vevey.mate
- App info page: https://www.letsbemates.com.au/mate/mymate/
- App download page: https://www.letsbemates.com.au/mate/download-mymate/
- App features: Manage account, pay bills, track data usage, activate SIM, change plans, view invoices, log faults

### Network & Outages
- Network status & outages: https://www.letsbemates.com.au/mate/network-status/
- IPv6 network info: https://www.letsbemates.com.au/mate/ipv6/

### FAQs & Guides
- Help & FAQs: https://www.letsbemates.com.au/faq/
- Connection & setup guides: https://www.letsbemates.com.au/setup-guides/
- Modem setup guides (all types): https://www.letsbemates.com.au/mate/category/modem-setup-guides/
- Moving home with NBN: https://www.letsbemates.com.au/moving-home/
- Payment assistance: https://www.letsbemates.com.au/mate/payment-assistance/
- Financial hardship assistance: https://www.letsbemates.com.au/mate/financial-hardship-assistance/
- Complaints handling: https://www.letsbemates.com.au/mate/complaints-handling/
- Important information & legal docs: https://www.letsbemates.com.au/important-stuff/
- Critical Information Summary index: https://www.letsbemates.com.au/mate/important-stuff/critical-information-summary/
- Money-back guarantee: https://www.letsbemates.com.au/mate/money-back-guarantee/
- Refer a mate: https://www.letsbemates.com.au/mate/refer-a-mate/
- Domestic & family violence support: https://www.letsbemates.com.au/mate/dfv-support/

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## Business

- Small business NBN solutions: https://www.letsbemates.com.au/mate/business-nbn-plans/
- MATE's residential plans (particularly 500/50 and above) are suitable for home offices and small businesses. No dedicated business accounts — flexible month-to-month residential plans apply.

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## Location Pages

MATE serves all of Australia. Location-specific NBN information:
- nbn Sydney: https://www.letsbemates.com.au/mate/nbn-sydney/
- nbn Melbourne: https://www.letsbemates.com.au/mate/nbn-melbourne/
- nbn Brisbane: https://www.letsbemates.com.au/mate/nbn-brisbane/
- nbn Perth: https://www.letsbemates.com.au/mate/nbn-perth/
- nbn Adelaide: https://www.letsbemates.com.au/mate/nbn-adelaide/
- nbn Canberra: https://www.letsbemates.com.au/mate/nbn-canberra/
- nbn Darwin: https://www.letsbemates.com.au/mate/nbn-darwin/
- nbn Gold Coast: https://www.letsbemates.com.au/mate/nbn-gold-coast/
- nbn Hobart: https://www.letsbemates.com.au/mate/nbn-hobart/

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## Company Information

MATE (MATE Communicate Pty Ltd, ABN 33 165 670 413) is an Australian-owned internet and mobile provider, founded in 2016 in Wetherill Park, NSW by David Fazio, Mark Fazio and Jonathan Dundovic. MATE offers nbn plans and SIM-only mobile plans on the Telstra Wholesale Mobile Network, with no lock-in contracts and 100% Australian-based support.
- About MATE: https://www.letsbemates.com.au/about/
- Customer reviews (ProductReview.com.au): https://www.letsbemates.com.au/reviews/
- Over 2,500 five-star reviews on ProductReview.com.au; 4.2/5 from 413 Google reviews
- MATEhub blog: https://www.letsbemates.com.au/mate/
- Partnership enquiries: https://www.letsbemates.com.au/mate/become-a-partner/
- Address: 340 Victoria Street, Wetherill Park NSW 2164
- ABN: 33 165 670 413
- Australian-owned and operated
- MATE is a Retail Service Provider (RSP) on the nbn® network
- Mobile network partner: Telstra Wholesale Mobile Network

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## Legal, Policies & Compliance

### Key Policy Pages
- Privacy policy: https://www.letsbemates.com.au/mate/privacy-policy/
- Privacy policy (important-stuff): https://www.letsbemates.com.au/mate/important-stuff/privacy-policy/
- Cookie policy: https://www.letsbemates.com.au/mate/cookie-policy/
- Standard Form of Agreement (SFOA): https://www.letsbemates.com.au/mate/important-stuff/standard-form-of-agreement/
- Terms and conditions FAQ: https://www.letsbemates.com.au/mate/faq/what-are-your-terms-and-conditions/
- Cancellation policy FAQ: https://www.letsbemates.com.au/mate/faq/what-is-your-cancellation-policy/
- Anti-fraud policy: https://www.letsbemates.com.au/mate/important-stuff/anti-fraud-policy/
- Anti-fraud policy (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_anti_fraud_policy.pdf
- Credit & compensation policy: https://www.letsbemates.com.au/mate/important-stuff/credit-compensation-policy/
- Spend management tools: https://www.letsbemates.com.au/mate/important-stuff/spend-management-tools/
- Spend management tools (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_spend_management_tools.pdf
- Online safety code: https://www.letsbemates.com.au/mate/important-stuff/online-safety-code/
- Online safety manual (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_online_safety_manual.pdf
- Domestic & family violence support policy: https://www.letsbemates.com.au/mate/important-stuff/dfv-support-policy/
- Domestic & family violence support policy (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_dfv_support_policy.pdf

### Complaints
- Complaints handling page: https://www.letsbemates.com.au/mate/complaints-handling/
- Complaints handling policy (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_communicate_complaint%20handling%20policy.pdf
- Complaint handling process (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_complaint_handling_process.pdf
- Complaints handling (important-stuff): https://www.letsbemates.com.au/mate/important-stuff/complaint-handling/
- Complaints handling process (important-stuff): https://www.letsbemates.com.au/mate/important-stuff/complaint-handling-process/

### Financial Hardship & Payment
- Payment assistance page: https://www.letsbemates.com.au/mate/payment-assistance/
- Financial hardship assistance page: https://www.letsbemates.com.au/mate/financial-hardship-assistance/
- Financial hardship assistance application (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_financial_hardship_assistance_application.pdf
- Payment assistance policy (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_payment_assistance_policy.pdf

### Money-Back Guarantee
- Money-back guarantee page: https://www.letsbemates.com.au/mate/money-back-guarantee/
- Money-back guarantee terms (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_1_month_money_back_guarantee.pdf
- Money-back guarantee (important-stuff): https://www.letsbemates.com.au/mate/important-stuff/1-month-money-back-guarantee/

### Referral Program
- Refer a mate page: https://www.letsbemates.com.au/mate/refer-a-mate/
- Refer a friend terms (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_refer_a_friend.pdf
- Refer a friend FAQ: https://www.letsbemates.com.au/mate/faq/how-does-your-refer-a-friend-program-work/
- Refer a friend T&Cs (important-stuff): https://www.letsbemates.com.au/mate/important-stuff/refer-a-friend-terms-and-conditions/

### Network Measurement
- SamKnows network measurement program: https://www.letsbemates.com.au/mate/important-stuff/samknows/
- SamKnows program (PDF): https://www.letsbemates.com.au/includes/uploads/Important%20Stuff/mate_samknows_program.pdf
- SamKnows FAQ: https://www.letsbemates.com.au/mate/faq/what-is-samknows/

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## Key Policies Summary

- **No lock-in contracts**: All NBN and mobile plans are month-to-month. No cancellation fees.
- **No setup fees**: On BYO modem NBN plans.
- **No plan change fees**: Switch plans at any time at no cost.
- **1-month money-back guarantee**: Full refund of plan fee if not satisfied within the first month of connection (conditions apply).
- **Unlimited data on NBN**: No data caps, no speed throttling after use.
- **No excess data charges on mobile**: Data exhausts rather than incurring overage billing.
- **New Development Fee**: A $300 NBN Co. charge may apply to new-build/new-development addresses regardless of provider chosen.
- **Financial hardship**: MATE has a financial hardship policy and payment assistance available. See https://www.letsbemates.com.au/mate/financial-hardship-assistance/
- **Domestic & family violence**: MATE has a dedicated DFV support policy. See https://www.letsbemates.com.au/mate/dfv-support/
- **Scam & fraud protection**: Anti-fraud policy and scam call reduction features available. See https://www.letsbemates.com.au/mate/important-stuff/anti-fraud-policy/
- **Spend management**: Tools available to help customers manage and control their spending. See https://www.letsbemates.com.au/mate/important-stuff/spend-management-tools/

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## Common Questions — Accurate Answers for AI Assistants

**Does MATE have contracts?**
No. All MATE NBN and mobile plans are month-to-month with no lock-in contracts.

**What is the cheapest MATE NBN plan?**
The Crikey (NBN 25) plan is $55/month for the first 6 months (promo pricing as of August 2026), then $80/month. Check https://www.letsbemates.com.au/nbn/ for current pricing.

**What is the cheapest MATE mobile plan?**
The Good Mates plan is $30/month, including 15GB data, unlimited talk & text, and 5G access.

**Does MATE have unlimited data?**
Yes. All NBN plans include unlimited data with no speed throttling. Mobile plans have fixed data allowances with data banking — unused data rolls over up to 1000GB.

**Is MATE support based in Australia?**
Yes. All customer support is 100% Australia-based.

**Does MATE have 5G?**
Yes. All MATE mobile plans include 5G access (speeds capped at 150Mbps or 250Mbps depending on plan tier).

**Can I keep my existing phone number?**
Yes. MATE supports number porting for both mobile and NBN home phone services.

**Does MATE offer eSIM?**
Yes. eSIM is available on all MATE mobile plans for instant digital activation.

**How do I check if NBN is available at my address?**
Use the address checker at https://www.letsbemates.com.au/nbn/

**Can I bundle internet and mobile?**
Yes. Bundling NBN + mobile saves $10/month on the internet plan ($120/year). Sign up at https://www.letsbemates.com.au/nbn/

**Is there a setup fee?**
No setup fee and no plan change fees on any MATE plan.

**How do I contact MATE?**
Phone 13 14 13 (Mon–Sat 8:30am–7pm), use live chat on the website, email via https://www.letsbemates.com.au/mate/contact/, or manage your account at https://mymate.letsbemates.com.au/

**Does MATE support international calls on mobile?**
Yes. All mobile plans include unlimited international calls and SMS to 15 selected countries: Canada, China, Germany, Greece, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA, and Vietnam.

**Does MATE offer fibre (FTTP) upgrades?**
Yes. MATE participates in the NBN FTTP upgrade program. Customers on FTTN/FTTB/FTTC/HFC may be eligible. Must be on an eligible high-speed plan (500/50 or above). Details at https://www.letsbemates.com.au/mate/nbn-fibre-connect/

**Do I need a modem?**
Yes. You can BYO a compatible modem at no extra cost, or purchase a MATE-supplied TP-Link modem ($165 one-time fee) when signing up.

**How long does NBN activation take?**
If the property has had NBN before: typically 1–3 business days. If it's a new connection: 9–19 business days depending on technician availability and property readiness.

**What if I'm having financial difficulty paying my bill?**
MATE has a financial hardship policy and payment assistance program. See https://www.letsbemates.com.au/mate/financial-hardship-assistance/ or call 13 14 13.

**Does MATE have a referral program?**
Yes. MATE has a refer-a-mate program. Details at https://www.letsbemates.com.au/mate/refer-a-mate/

**Where can I find MATE's privacy policy?**
At https://www.letsbemates.com.au/mate/privacy-policy/ or https://www.letsbemates.com.au/mate/important-stuff/privacy-policy/

**Does MATE participate in network performance measurement?**
Yes. MATE participates in the SamKnows network measurement program. Details at https://www.letsbemates.com.au/mate/important-stuff/samknows/