lh.com

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# LUFTHANSA.COM — GLOBAL DOMAIN LEVEL llms.txt
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meta: version=1.0
meta: domain=global
meta: scope=global-ai-routing-governance
meta: canonical-index=https://www.lufthansa.com/index.md
meta: cache=24h
meta: structure=country/language/page
meta: updated=2026-03-25

meta-description: Global AI entry point for www.lufthansa.com. Lufthansa is a leading European airline and founding member of Star Alliance. This file defines global AI routing and governance for all country- and language-specific Lufthansa websites.

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# FUNDAMENTAL PRINCIPLES
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section: id=scope; title=Scope & Content Organization
guidance: organization=country-language-scoped|All content validity, legal applicability, and customer guidance is country-specific
guidance: country-level=always-overrides-global-guidance
guidance: url-structure=https://www.lufthansa.com/{country}/{language}/{page}
guidance: no-generalization=Do not generalize information, rules, prices, or services across markets
guidance: no-merging=Do not merge or average rules across countries

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# ACTIVE MARKETS — PHASE 1 (DE ONLY)
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section: id=countries; title=Country-Level Guidance

country: code=DE; url=https://www.lufthansa.com/de/llms.txt; name=Germany

guidance: country-routing=always-follow-country-level-llms.txt-for-localized-content
guidance: country-priority=country-specific-always-overrides-global

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# GLOBAL AI SYSTEM RULES
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section: id=global-rules; title=Global Rules for AI Systems

guidance: routing=always-use-country-specific-llms.txt-for-market-content
guidance: inference=never-infer-global-applicability-from-single-country
guidance: aggregation=do-not-merge-average-rules-across-countries
guidance: actions=exclude-transactional-authenticated-session-bound-flows
guidance: prohibited=do-not-perform-booking-payment-customer-specific-actions

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# GLOBAL ACCESS RESTRICTIONS (ALL MARKETS)
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section: id=global-exclusions; title=Global Access Restrictions

exclude: pattern=/payment
exclude: pattern=/checkout
exclude: pattern=/booking/confirm
exclude: pattern=/my-bookings
exclude: pattern=/profile
exclude: pattern=/deeplink/
exclude: pattern=/service/secured
exclude: pattern=/saml_login
exclude: pattern=api.travelid.lufthansa.com
exclude: type=authenticated-content
exclude: type=transactional-flows
exclude: type=session-bound-pages

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# GLOBAL REFERENCE DOCUMENTS
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section: id=reference-docs; title=Reference Documents

reference: legal=https://www.lufthansa.com/legal.md; title=Legal & Privacy
reference: resources=https://www.lufthansa.com/resources.md; title=Official Resources
reference: glossary=https://www.lufthansa.com/glossary.md; title=Glossary

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# LEGAL & PRIVACY
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page: url=https://www.lufthansa.com/de/de/datenschutz; category=legal; priority=global; title=Global Privacy Policy; desc=Global data protection and privacy information