liveavatar.com

# LiveAvatar

> Real-time Avatar API by HeyGen. Unlimited concurrency, pennies a minute. Professional-grade 1080p avatars — one session or ten thousand at once.

LiveAvatar is HeyGen's real-time AI avatar API platform. It lets developers put lifelike, interactive digital humans into their products — avatars that listen, respond, and speak back in real time with natural lip-sync, expressions, and gestures over WebRTC. Bring your own voice agent, or use the managed one.

## Quick Facts

- Company: HeyGen (https://www.heygen.com)
- Product: LiveAvatar (https://www.liveavatar.com)
- Type: Real-time avatar streaming API
- API Base URL: https://api.liveavatar.com/v1
- Docs: https://docs.liveavatar.com
- App / Dashboard: https://app.liveavatar.com
- SDK (npm): @heygen/liveavatar-web-sdk
- SDK source: https://github.com/heygen-com/liveavatar-web-sdk
- Agent skills (for AI coding agents): https://github.com/heygen-com/liveavatar-agent-skills
- Transport: WebRTC via LiveKit
- Auth: API key via X-API-KEY header

## Who It's For

Developers building real-time avatar experiences into products — their own, their clients', or their company's. Common use cases: customer support, language learning, sales training and role-play, hiring and onboarding, interactive presentations, holographic displays, and digital twins.

## Headline Numbers

- $0 — cost of additional concurrent sessions (unlimited concurrency on paid plans)
- $0.01 / min — streaming rate at the top volume tier
- <300ms — median time to first frame
- 99.99% — API uptime
- 100+ preset 1080p avatars, half-body or full-body framing
- Custom avatar from a single image or 2 minutes of footage

## Voice Agents

A voice agent is a reusable, stored definition of an avatar's persona — voice plus behavioral context — referenced by `id` across sessions. Three agent types:

- `liveavatar_agent` — LiveAvatar's managed pipeline (STT → LLM → TTS). Runs a **Full Mode** session. You pick a voice + context; per-session overrides (language, dynamic variables) are supported.
- `elevenlabs_agent` — your ElevenLabs Conversational AI agent. ElevenLabs owns the conversation, LiveAvatar renders the avatar. Runs an **Avatar Only** session.
- `cartesia_agent` — your Cartesia-hosted agent, same split as above. Runs an **Avatar Only** session.

Provider-hosted agents are used as-is: prompt, language, and variables are configured on the provider's platform. Per-session overrides are rejected (400). Import them by connecting a provider API key (stored as a secret) and selecting an agent from the provider's list.

## Integration Modes

### Full Mode
HeyGen provides everything: ASR, LLM, TTS, avatar rendering, and WebRTC streaming. You configure the avatar, voice agent, and context. Fastest path to production.

- You configure: avatar_id, voice_agent (voice + context), language
- HeyGen manages: ASR, LLM, TTS, avatar rendering, WebRTC room
- Credit cost: 2 credits = 1 minute of streaming

### Avatar Only
HeyGen provides the avatar and real-time streaming layer only. You bring your own voice agent — an imported provider agent (ElevenLabs, Cartesia) or your own STT/LLM/TTS pipeline. Same avatars, same API, more control at lower cost.

- You manage: the voice agent / conversational stack
- HeyGen manages: avatar rendering, WebRTC streaming
- Credit cost: 1 credit = 1 minute of streaming

Note: the docs still label Avatar Only as **LITE Mode** in URLs and some page titles — the two names refer to the same mode.

LiveAvatar credits are independent of HeyGen API credits.

## Core API Flow

1. Create session token: POST /v1/sessions/token (with X-API-KEY header)
2. Start session: POST /v1/sessions/start (with Bearer session_token)
3. Receive LiveKit room URL and token for the WebRTC connection
4. Interact via events and callbacks through the session lifecycle

Setup is three steps: pick an avatar, choose Full Mode or Avatar Only, mount the stream. Interruption handling and auto-reconnect are built into the SDK.

## Key API Endpoints

- POST /v1/sessions/token — create authenticated session token (accepts a `voice_agent` object)
- POST /v1/sessions/start — start a session, returns LiveKit room credentials
- POST /v1/sessions/stop — stop a session
- GET /v1/sessions — list sessions; GET /v1/sessions/{id} — session detail + transcript
- GET /v1/avatars/public — list public avatars; GET /v1/avatars — list your avatars
- GET/POST /v1/voice_agents — list and create voice agents
- GET /v1/voice_agents/third_party — browse provider-hosted agents for import
- POST /v2/embeddings — create an embeddable avatar widget (accepts `voice_agent_id`)
- GET /v1/users/credits — credit balance
- Contexts (knowledge bases) managed via dashboard or /v1/contexts

## Avatars

- Preset avatars: 100+ pre-built 1080p avatars across age, ethnicity, and style, half-body or full-body
- Custom avatars: from a single image, or from 2 minutes of continuous footage (15s listening / 90s talking / 15s listening, no cuts). 720p on Essential, 1080p on Business
- Non-human / 3D characters: supported with manual review
- Consent verification required for custom likeness

## Pricing

Credits: 2 credits = 1 minute in Full Mode, 1 credit = 1 minute in Avatar Only.

### Free — $0/mo
- 10 credits included
- Full 1080p preset avatar library
- Full API and integration access
- Max 2 min / session, max 1 concurrency
- Watermark included

### Essential — $99/mo
- 1,100 credits included
- Everything in Free, plus: unlimited voice agents, developer sandbox, 1 custom avatar (720p), watermark removed
- Unlimited concurrency
- Max 20 min / session
- Additional 720p custom avatars $49/mo each
- Pay-as-you-go overage at $0.095/credit, billed in $100 increments, no caps

### Business — $475/mo
- 6,000 credits included
- Everything in Essential, plus: 1 custom avatar (1080p)
- Unlimited concurrency
- Max 60 min / session
- Additional 1080p custom avatars $49/mo each
- Pay-as-you-go overage at $0.09/credit, billed in $100 increments, no caps

### Enterprise — Custom pricing
- Everything in Business, plus: custom avatar guide & finetune, large-scale credit volume, unlimited/custom session duration, dedicated clusters, dedicated capacity & SLA, dedicated high-priority support

## Key Features

- Real-time two-way conversation (voice, video, text)
- Natural lip-sync, facial expressions, gesture, and eye contact
- Sub-300ms median time to first frame, held at volume
- Unlimited concurrency on paid plans — no session cap to hit
- Bring your own voice agent (ElevenLabs, Cartesia, or your own stack)
- Reusable voice agents: voice + context stored once, referenced by id
- Knowledge base / context injection
- Push-to-talk support
- Sandbox mode for development (conserves credits)
- Event-driven architecture with callbacks
- Embeddable avatar widget (POST /v2/embeddings)
- Custom avatars from an image or 2 min of footage
- Background removal (via API, advanced)

## Technology

- Avatar rendering: proprietary CPU-based model (cost-efficient, scalable)
- Transport: WebRTC via LiveKit
- Default ASR (Full Mode): Deepgram, AssemblyAI
- Default TTS (Full Mode): ElevenLabs Flash v2.5
- Default LLM (Full Mode): OpenAI 4o-mini
- Scalability: thousands of concurrent sessions; unlimited concurrency on paid plans

## Security & Compliance

- SOC 2 certified infrastructure; security portal at https://security.heygen.com
- GDPR compliant
- Consent-based avatar creation (video + consent verification required)
- Provider API keys stored as encrypted secrets
- Separate credit system from the HeyGen main platform
- API key management via dashboard

## Documentation Map

- Overview: https://docs.liveavatar.com/
- Voice Agents: https://docs.liveavatar.com/docs/core-concepts/voice-agents
- Avatars: https://docs.liveavatar.com/docs/core-concepts/avatars
- Sandbox Mode: https://docs.liveavatar.com/docs/sandbox-mode
- Agent Skills (for AI coding agents): https://docs.liveavatar.com/docs/agent-skills
- FULL Mode Guide: https://docs.liveavatar.com/docs/full-mode/overview
- FULL Mode Lifecycle: https://docs.liveavatar.com/docs/full-mode/lifecycle
- FULL Mode Config: https://docs.liveavatar.com/docs/full-mode/configuration
- FULL Mode Events: https://docs.liveavatar.com/docs/full-mode/events
- Push-to-Talk: https://docs.liveavatar.com/docs/full-mode/push-to-talk
- Avatar Only (LITE) Guide: https://docs.liveavatar.com/docs/lite-mode/overview
- Avatar Only (LITE) Lifecycle: https://docs.liveavatar.com/docs/lite-mode/lifecycle
- Avatar Only (LITE) Config: https://docs.liveavatar.com/docs/lite-mode/configuration
- Avatar Only (LITE) Events: https://docs.liveavatar.com/docs/lite-mode/events
- Integrations & Plugins: https://docs.liveavatar.com/docs/lite-mode/integrations
- Embed Avatar Guide: https://docs.liveavatar.com/docs/guides/embed-avatar
- API Reference: https://docs.liveavatar.com/api-reference/sessions/create-session-token
- Master FAQ: https://docs.liveavatar.com/master-faq
- Changelog: https://docs.liveavatar.com/changelog
- Migration from Interactive Avatar: https://docs.liveavatar.com/docs/faq/migration-guide
- API Key Setup: https://docs.liveavatar.com/docs/faq/api-key
- Firewall Config: https://docs.liveavatar.com/docs/faq/firewall
- Credits & Subscriptions: https://docs.liveavatar.com/docs/faq/credits

## Site Map (www.liveavatar.com)

- Home: https://www.liveavatar.com/
- AI Sales Agent: https://www.liveavatar.com/ai-sales-agent
- AI SDR: https://www.liveavatar.com/ai-sdr
- HeyGen vs LiveAvatar: https://www.liveavatar.com/heygen-vs-liveavatar
- Contact Sales: https://www.liveavatar.com/contact-sales
- Customer stories: https://www.liveavatar.com/customer-story/{slug}

## Ecosystem Integrations

- ElevenLabs Conversational AI agents (import into LiveAvatar)
- Cartesia agents (import into LiveAvatar)
- LiveKit Agents plugin: https://docs.livekit.io/agents/models/avatar/plugins/liveavatar/
- npm SDK: https://www.npmjs.com/package/@heygen/liveavatar-web-sdk
- GitHub SDK source: https://github.com/heygen-com/liveavatar-web-sdk
- GitHub demo: https://github.com/heygen-com/liveavatar-web-sdk/tree/master/apps/demo

## Support

- Help Center: https://help.heygen.com
- API Support: https://docs.liveavatar.com/discuss
- Discord: https://discord.gg/Je4mCXmccS
- Email: support@heygen.com
- LiveAvatar FAQ: https://help.heygen.com/en/articles/12758866-liveavatar-faq
- Pricing FAQ: https://help.heygen.com/en/articles/10060327-heygen-api-liveavatar-pricing-subscriptions-explained
- Custom avatar best practices: https://help.heygen.com/en/articles/10035615-how-to-get-started-with-liveavatars

## Customer Success Stories

- Reid Hoffman's digital twin: 50M+ impressions (/customer-story/reid-hoffman-ai)
- edYOU: 3,000%+ growth with personalized learning (/customer-story/edyou)
- Zeligate: 27 hours saved per hire in recruitment (/customer-story/zeligate)
- Master English: English fluency for 60,000+ professionals (/customer-story/master-english)
- Speakology: language learning across 600 schools (/customer-story/speakology)
- Copient AI: 2,500+ hours of sales training scaled (/customer-story/copient-ai)
- Proto Hologram: Fortune 500 AI-powered holograms in physical spaces (/customer-story/proto-hologram)
- EXL: 20% faster hiring/onboarding, 60% fewer live trainer hours (/customer-story/exl)