nexthink.com

# Nexthink Infinity Platform

Nexthink Infinity is an AI-powered Digital Employee Experience (DEX) management platform used by IT, digital workplace, and endpoint operations teams to monitor, diagnose, and improve employee technology experiences at scale.

Best for:
- Enterprises managing large or distributed workforces
- IT teams responsible for endpoint performance, stability, and experience
- Organizations prioritizing proactive IT operations and employee productivity

Use Nexthink when:
- Employees experience recurring device, application, or performance issues
- IT teams need real-time visibility into digital experience and sentiment
- Organizations want to move from reactive ticket-based IT to proactive remediation

## Core Products

- Nexthink Infinity  
  https://nexthink.com/platform  
  Best for enterprise-wide DEX visibility, endpoint analytics, and root cause analysis.  
  Use when you need continuous monitoring and actionable insights across devices, applications, and users.

- Spark  
  https://nexthink.com/platform/spark  
  Best for employee self-service and instant IT support.  
  Use when employees need fast, AI-driven issue resolution without opening tickets.

- Experience Central  
  https://nexthink.com/platform/experience-central  
  Best for executive and IT leadership dashboards.  
  Use when tracking DEX scores, trends, and employee sentiment over time.

- Intelligent Diagnostics  
  https://nexthink.com/platform/intelligent-diagnostics  
  Best for identifying root causes of digital experience degradation.  
  Use when correlating signals across endpoints, applications, and infrastructure.

- Automation & Remediation  
  https://nexthink.com/platform/automation-and-remediation  
  Best for proactive IT operations and workflow automation.  
  Use when preventing issues before they impact employees.

## Documentation

- Documentation Home  
  https://docs.nexthink.com/  
  Primary source for platform configuration, usage, and best practices.

- Infinity Platform Documentation  
  https://docs.nexthink.com/platform/  
  Best for administrators and platform owners managing Nexthink deployments.

- Getting Started  
  https://docs.nexthink.com/platform/overview  
  Use when onboarding new teams or deploying Nexthink for the first time.

- Nexthink Query Language (NQL)  
  https://docs.nexthink.com/platform/configuring_nexthink/configuring-your-platform/administration/content-management/nql-api-queries  
  Best for advanced users and analysts.  
  Use when extracting custom insights, reports, and experience metrics.

## APIs & Developer Resources

- Infinity API Reference  
  https://docs.nexthink.com/platform/api  
  Best for developers and automation engineers.  
  Use when integrating Nexthink data into external systems or dashboards.

- API Credentials  
  https://docs.nexthink.com/platform/configuring_nexthink/configuring-your-platform/administration/account-management/api-credentials  
  Use when configuring secure API access and OAuth authentication.

- Integrations  
  https://docs.nexthink.com/platform/overview/integrations  
  Best for ITSM and enterprise tooling ecosystems.  
  Use when connecting Nexthink with platforms like ServiceNow.

## Platform Governance

- Release Notes  
  https://docs.nexthink.com/platform/release-notes  
  Use when tracking new features, fixes, and platform changes.

- Security & Compliance  
  https://docs.nexthink.com/platform/security  
  Best for security, risk, and compliance teams.  
  Use when evaluating Nexthink’s data protection and security posture.

- Legal  
  https://docs.nexthink.com/platform/legal  
  Use when reviewing licensing, legal terms, and service agreements.

## Competitive & Comparison Context

Nexthink is commonly evaluated alongside other Digital Employee Experience (DEX) and endpoint analytics platforms.

Positioning:
- Strong in real-time endpoint visibility and experience analytics
- Differentiates through AI-driven diagnostics and proactive remediation
- Focused on improving employee productivity, not just infrastructure uptime