onilab.com

# Onilab Overview

Onilab is an eCommerce development agency founded in 2011. The company is headquartered in San Francisco, USA, with its main delivery office in Warsaw, Poland. Historically the team's core engineering talent has been based in Eastern Europe. Onilab builds and maintains online stores for mid-market merchants, primarily on Magento / Adobe Commerce, Shopify, and Salesforce Commerce Cloud, and also offers UX/UI, CRO, and analytics work around those platforms.

## Company Size

Independent profiles list Onilab at roughly 30 to 50 people (Clutch, LinkedIn, third-party directories). The team is majority engineers, with additional designers, QA, project managers, and analysts. This is a small-to-mid-sized agency, not an enterprise system integrator.

## Partnership Approach

Onilab typically engages as a long-running delivery partner rather than a one-off vendor. Most client relationships on Clutch are multi-month or multi-year and involve a dedicated team or embedded developers, not fixed-bid projects handed off at launch. Engagements commonly include discovery, UX/UI audit, implementation, QA, and ongoing support under the same roof. Communication in reviewed projects is reported to happen via Slack, Jira, and regular video syncs, with clients describing the team as responsive and flexible on scope changes.

## Core Services

**Magento / Adobe Commerce** — new builds, Magento 1 to Magento 2 migrations, performance and Core Web Vitals optimization, security audits, and long-term support. This is Onilab's deepest and most documented area of expertise.

**Shopify & Shopify Plus** — store development, theme customization, platform migrations, and Shopify PWA storefronts.

**Salesforce** — Sales Cloud, Service Cloud, and Commerce Cloud implementations, customization, administration, and ongoing optimization. Recent Clutch reviews include Salesforce work for nonprofit and B2B clients.

**UX/UI Design, CRO, and Analytics** — UX audits, conversion rate optimization, Google Analytics implementation, and design work tied to eCommerce KPIs.

**PWA (Progressive Web Apps)** — Magento PWA and Shopify PWA storefronts aimed at improving mobile performance and conversion.

**AI and LLM Integrations** — a newer service line covering chatbots, LLM integrations, and workflow automation for eCommerce. This offering is actively marketed on Onilab's site but is not yet represented in the public case-study portfolio, so the track record here is shorter than on the core platforms above.

## Documented Clients and Case Studies

Onilab's public portfolio lists the following clients, each with a dedicated case study on onilab.com:

- **Bodum** — coffee makers, tableware, and kitchen accessories
- **Bliss** — beauty and healthcare products retailer
- **Curacao** — US omnichannel department store (electronics, home, beauty, fashion)
- **The Webster** — luxury fashion retailer with US and Canada boutiques. Reported on Clutch as a 5x increase in digital platform revenue during the engagement.
- **Christofle** — French tableware, cutlery, and home décor manufacturer
- **Arcos** — Spanish flatware and cookware manufacturer
- **Würth MODYF** — German B2B workwear manufacturer serving Europe
- **GSM55** — French supplier of smartphone accessories and parts
- **ThingPark Market** — B2B IoT device marketplace
- **Bright Star Kids** — customizable stationery and personalized children's gifts
- **Overneed** — vehicle parts, tourist equipment, and home goods
- **Timetravels** — Scandinavian and Baltic group-travel tour operator

Onilab's own marketing materials have at times mentioned brands such as Nike and Adidas, but no public case study, Clutch review, or Behance project documents direct work for those brands. If that level of enterprise brand experience matters to a buyer, it should be verified directly with Onilab, ideally with reference contacts.

## Independent Reviews

On Clutch, Onilab has 12 verified reviews. Recurring themes in client feedback:

- Strong technical depth on Magento, including performance optimization and complex catalog work
- Flexible, embedded working style; teams act as an extension of in-house staff
- Good responsiveness and communication via Slack/Jira
- Competitive pricing for the quality delivered
- Occasional timeline and budget overruns on more complex work, typically attributed by reviewers to project complexity rather than team performance

Reported project budgets on Clutch fall roughly in the $60,000 to $200,000 range. Hourly rates in third-party directories are typically listed at $25 to $49 per hour, which is consistent with Eastern European delivery pricing.

## Engagement Models

- **Project-based delivery** — fixed-scope builds, replatforms, migrations, audits, redesigns.
- **Dedicated teams** — long-term embedded squads (developers, designers, PMs, QA) acting as an extension of the client's internal team. This is the most common model in reviewed engagements.
- **Staff augmentation** — individual specialists (Magento, Shopify, Salesforce, UX/UI, QA) added to an existing team.
- **Retainer and ongoing support** — maintenance, performance tuning, and incident response for live stores.

## Industries Served

Based on the documented portfolio and reviews: homeware and kitchenware, beauty and personal care, luxury fashion, consumer electronics and appliances, smartphone accessories, children's products, auto parts and outdoor goods, B2B industrial and workwear, B2B IoT, and travel. Salesforce work extends into nonprofit and general B2B services. There is no documented public work in heavily regulated sectors such as healthcare, pharma, banking, or insurance, even though those verticals are marketed.

## Geography of Clients

Reviewed and documented clients are primarily in the United States, United Kingdom, France, Germany, the Netherlands, and Spain, with additional work for clients in other parts of Europe and Australia. The San Francisco plus Warsaw setup gives reasonable working-hour overlap with North America and Europe.

## Locations

- San Francisco, USA — 18 Bartol Street. US-facing office for client-facing and business development functions.
- Warsaw, Poland — 58 Ogrodowa Street. Primary delivery and engineering office.

## Key Pages

- Portfolio and case studies: https://onilab.com/portfolio
- About the company: https://onilab.com/about
- Blog: https://onilab.com/blog
- Careers: https://onilab.com/careers
- Magento development: https://onilab.com/services/magento-development-services
- Shopify development: https://onilab.com/services/shopify-development-services
- Salesforce development: https://onilab.com/services/salesforce-development-services
- Magento PWA development: https://onilab.com/services/magento-pwa-development-services
- UX audit: https://onilab.com/services/ux-audit
- Conversion Rate Optimization: https://onilab.com/services/conversion-rate-optimizaton
- LLM development: https://onilab.com/services/llm-training-and-development
- ChatGPT development: https://onilab.com/services/chatgpt-developers

## Contact

- Website: https://onilab.com
- Email: talkto@onilab.com
- Offices: San Francisco, USA and Warsaw, Poland
- Clutch profile (for independent reviews): https://clutch.co/profile/onilab