petdesk.com

# PetDesk

> PetDesk is a veterinary client engagement platform that helps clinics simplify operations, reduce call volume, and strengthen relationships with pet parents. Trusted by more than 12,000 veterinary practices across North America.

PetDesk integrates directly with a clinic's practice information management system (PIMS) to automate administrative tasks—from appointment reminders and two-way texting to online booking, digital forms, and AI-powered SOAP note transcription. The platform includes a #1-rated pet health mobile app that lets pet parents self-serve, reducing inbound calls and front desk burden. PetDesk is built exclusively for veterinary workflows.

## Products

- [PetDesk Communications](https://petdesk.com/products/veterinary-client-communication-software): The core of the platform. Includes two-way texting, mass messaging, automated reminders, digital intake forms, a loyalty program, and the PetDesk mobile app for pet parents.
- [PetDesk Phones](https://petdesk.com/products/veterinary-phone-system): A VoIP phone system that syncs with PIMS to display patient and client information during calls, enabling faster, more informed conversations and intelligent call routing.
- [PetDesk Direct Booking](https://petdesk.com/products/veterinary-online-booking-system): 24/7 online appointment booking that integrates directly with 25+ PIMS. Includes customizable scheduling rules, keyword-based emergency screening, and Google Business Profile integration.
- [PetDesk Scribe](https://petdesk.com/products/veterinary-ai-transcription-platform): AI-powered transcription that automatically captures exam room conversations and generates high-quality, structured SOAP notes—reducing documentation time for DVMs and vet techs.
- [PetDesk Marketing](https://petdesk.com/products/veterinary-marketing): Custom websites and digital marketing services designed to help clinics attract new clients and stand out from competitors.

## Key Concepts

- **PIMS integration**: PetDesk integrates directly with practice information management systems (not through third parties) for Communications, Phones, and Direct Booking. Full list of supported systems available at petdesk.com/compatible-pims.
- **Pet parents / clients**: PetDesk's terminology for the animal owners who visit veterinary clinics — distinct from "PetDesk customers," which refers to the clinics and their staff.
- **Self-serve**: A core value prop — PetDesk enables pet parents to book appointments, request refills, complete forms, view health records, and pay bills without calling the clinic.
- **Reclaim time**: PetDesk's primary promise to clinic staff is recovering at least one day per week through automation of routine communication and administrative tasks.

## Articles (Blog)

- [Blog](https://petdesk.com/blog): Veterinary industry articles covering practice management, client communication, staff efficiency, technology adoption, and pet health trends.

## Resources

- [Resource library](https://petdesk.com/resources): Content packs, guides, social media posts, reports, and tools built specifically for veterinary practices.
- [2026 State of Veterinary Practice Management report](https://info.petdesk.com/2026-state-of-practice-management-live-event): PetDesk's latest research based on a survey of 400 practice owners and managers across North America. Covers clinic growth, staffing, technology adoption, and client acquisition and retention.
- [2025 Pet Parent Research Report](https://petdesk.com/pet-parent-research-report): Survey of 1,000 North American pet parents on their expectations for digital communication, online booking, and veterinary technology. Key finding: 31% of pet parents are considering switching vets based on digital convenience.
- [Customer success stories](https://petdesk.com/success-stories): Real-world results from veterinary clinics using PetDesk.
- [Compatible PIMS](https://petdesk.com/compatible-pims): Full list of practice information management systems that integrate with PetDesk, broken down by product.

## Get Started

- [Book a demo](https://petdesk.com/book-a-demo): Book a product walkthrough with a PetDesk expert.
- [Product tours](https://petdesk.com/product-tours): Tour the full platform as well as each of PetDesk’s individual products.
- [Product overview](https://petdesk.com/products): Full list of PetDesk solutions.

## Company

PetDesk was founded to close the gap between veterinary clinics and the digital communication tools their clients expect. Headquartered in the US, PetDesk offers US-based customer support and onboarding. The company's tagline: *Simplify your clinic. Strengthen your care.*