pressganey.com

Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# Press Ganey: Press Ganey: Healthcare Experience Analytics and Insights

## Sitemaps
[XML Sitemap](https://www.pressganey.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Pages
- [2025 Human Experience Award Recipients](https://www.pressganey.com/company/awards/2025-human-experience-award-recipients/): AWARDS
- [Ebooks](https://www.pressganey.com/ebook/): Get in touch, and we'll show you how our platform can help your team thrive.
- [Case study](https://www.pressganey.com/case-study/): Get in touch, and we'll show you how our platform can help your team thrive.
- [Season 2 Episode 4: Reclaiming What Matters: Using Social Capital to Restore Safety, Experience, and Provider Purpose](https://www.pressganey.com/podcasts/season-2-episode-4-reclaiming-what-matters-using-social-capital-to-restore-safety-experience-and-provider-purpose/): PG PULSE
- [Season 2 Episode 3: Workforce, Workflows, and Workplaces: What Nursing Needs Now](https://www.pressganey.com/podcasts/workforce-workflows-and-workplaces-what-nursing-needs-now/): PG PULSE
- [Why Press Ganey NDNQI](https://www.pressganey.com/why-press-ganey-ndnqi/): Fill out the form to schedule a conversation with our experts about how NDNQI can work for you.
- [Cookie Notice](https://www.pressganey.com/cookie-notice/): This Cookie Notice describes the different types of cookies that may be used on the websites (our “Website”) operated by or for Press Ganey Associates LLC (“PGForsta”, “we,” “us,” or “our”) when you visit our sites, including Pressganey.com, Forsta.com, RioSEO.com, Doctor.com, and PGForsta.com. By using our websites you are agreeing that we can use cookies in accordance with this Notice.
- [Blog](https://www.pressganey.com/blog/)
- [Webinars](https://www.pressganey.com/webinars/): Webinar
- [Press Ganey Forsta named a Leader in the 2025 Gartner®️ Magic Quadrant™ for Voice of the Customer Platforms for the third consecutive time](https://www.pressganey.com/gartner-magic-quadrant-voiceofcustomer-2025/): Gartner® has named PG Forsta a Leader in the 2025 Magic Quadrant for Voice of the Customer (VoC) Platforms for the third time in a row. We believe this recognition solidifies our position as a trusted partner in healthcare experience measurement, analytics, and action, and reinforces our commitment to innovation, AI-driven insights, and expertise across complex, highly regulated industries.
- [Unlock higher Stars Ratings with data-driven insights](https://www.pressganey.com/solutions/unlock-higher-stars-ratings-with-data-driven-insights/): higher Stars Ratings
- [PG’s Regulatory Reporting on HX Webinar Series](https://www.pressganey.com/pgs-regulatory-reporting-on-hx-webinar-series/): Register for one of the following training sessions to learn how to better leverage PG's state-of-the-art HX reporting platform that provides faster access to deeper insights, so you and your teams can make more informed decisions, sooner.
- [Solving your most pressing nursing challenges](https://www.pressganey.com/events/nursing-solutions/): With decades of expertise in healthcare, Press Ganey offers a cutting-edge platform filled with innovative nursing solutions to boost engagement, enhance quality of care, and recognize staff excellence. Our expertly crafted tools are customized to meet your specific needs, empowering your team to thrive in today’s evolving healthcare landscape.
- [Season 2 Episode 1: The best at getting better: Hartford HealthCare’s relentless pursuit of excellence ](https://www.pressganey.com/podcasts/season-2-episode-1-the-best-at-getting-better-hartford-healthcares-relentless-pursuit-of-excellence/): PG PULSE
- [Government ](https://www.pressganey.com/solutions/government/): Press Ganey partners with federal, state, and local agencies to improve healthcare safety, quality, and experience. With advanced listening tools, data-driven insights and analytics, and expert advisory support, we help public-sector organizations enhance care while meeting regulatory goals and policy objectives.
- [Season 2 Episode 2: The Hidden Power of Social Capital in Healthcare’s Strongest Teams](https://www.pressganey.com/podcasts/the-hidden-power-of-social-capital-in-healthcares-strongest-teams/): PG PULSE
- [Episode 12: The human side of healthcare: Balancing compassion and innovation](https://www.pressganey.com/podcasts/episode-12-the-human-side-of-healthcare-balancing-compassion-and-innovation/): PG PULSE
- [2024 recipients of the Human Experience Award](https://www.pressganey.com/company/2024-recipients-of-the-human-experience-award/): Awards
- [2024 Human Experience Award Recipients](https://www.pressganey.com/company/awards/2024-human-experience-award-recipients/): AWARDS
- [Unlock the power of community-driven healthcare with Community Advisor](https://www.pressganey.com/solutions/patient-experience/community-advisor/): Community Advisor
- [Campaigns](https://www.pressganey.com/solutions/consumer-experience-in-healthcare/campaigns/): Campaigns
- [Episode 11: From search to experience: how AI is changing consumer behavior and safety in healthcare](https://www.pressganey.com/podcasts/episode-11-from-search-to-experience/): PG PULSE
- [Episode 10: Helping healers heal: Empowering human potential in healthcare](https://www.pressganey.com/podcasts/episode-10-helping-healers-heal-empowering-human-potential-in-healthcare/): PG PULSE
- [Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence](https://www.pressganey.com/company/leadership/thomas-lee-book-social-capital-in-healthcare/): by Thomas H. Lee, MD, Chief Medical Officer at Press Ganey
- [Episode 09: Putting members first: Blue Shield’s data-driven approach to exceptional experiences](https://www.pressganey.com/podcasts/episode-09-putting-members-first-blue-shields-data-driven-approach-to-exceptional-experiences/): PG PULSE
- [Patient post-discharge communication](https://www.pressganey.com/solutions/patient-experience/patient-post-discharge-communication/): Improve the patient experience, reduce readmissions, and potentially save millions for your organization. Our post-discharge follow-up solution automates and streamlines patient communications, so everyone gets the attention they need—without overwhelming your team.
- [Episode 8: Let’s talk about it: A new path to youth mental health](https://www.pressganey.com/podcasts/lets-talk-about-it-a-new-path-to-youth-mental-health/): Youth mental health has reached crisis levels, alarming healthcare providers across the country. Social media, which makes people feel excluded and sets unrealistic expectations.
- [Non-Discrimination Notice](https://www.pressganey.com/non-discrimination-notice/): Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 
- [Market Navigator](https://www.pressganey.com/solutions/consumer-experience-in-healthcare/market-navigator/): Market Navigator
- [Episode 07: One system, one culture: Cultivating trust and belonging at Cook Children’s](https://www.pressganey.com/podcasts/one-system-one-culture-cultivating-trust-and-belonging-at-cook-childrens/): PG PULSE
- [Provider & Practice Manager Educational Engagement Series for Heritage Provider Network](https://www.pressganey.com/heritage-trainings/): These sessions are made available through the collaborative partnership of Anthem and Heritage Provider Network and their affiliated care providers:
- [Episode 06: Redefining nurse resilience in the age of innovation](https://www.pressganey.com/podcasts/episode-06-redefining-nurse-resilience-in-the-age-of-innovation/): PG PULSE
- [Foster a more connected and thriving nursing culture](https://www.pressganey.com/solutions/charge-health/): Charge Health
- [Get Started with OAS CAHPS](https://www.pressganey.com/get-started-with-oas-cahps-nih/): CAHPS
- [Get Started with OAS CAHPS](https://www.pressganey.com/asc-oas-cahps/): CAHPS
- [Episode 05: Hospitality in healthcare: Delivering exceptional patient experiences](https://www.pressganey.com/podcasts/episode-05-hospitality-in-healthcare-delivering-exceptional-patient-experiences/): PG PULSE
- [Episode 04: The case for optimism – and hope – in pediatrics](https://www.pressganey.com/podcasts/episode-04-the-case-for-optimism-how-teamwork-technology-and-hope-will-brighten-the-future-of-pediatric-care/): PG PULSE
- [Protected: Member Journey](https://www.pressganey.com/member-journey/): Member Journey
- [Meet our market presidents](https://www.pressganey.com/company/meet-our-market-presidents/): market presidents
- [Episode 03 – Safety and high reliability in healthcare: Making the right thing, the easy thing, every time](https://www.pressganey.com/podcasts/episode-3-safety-and-high-reliability-in-healthcare-making-the-right-thing-the-easy-thing-every-time/): PG PULSE
- [Integration and Partnerships](https://www.pressganey.com/platform/integration-and-partnerships/): Integrations & Partners
- [Episode 02: Healthcare’s digital transformation: Optimizing care and empowering people at HX24](https://www.pressganey.com/podcasts/episode-02-healthcares-digital-transformation-optimizing-care-and-empowering-people-at-hx24/): PG PULSE
- [PG Pulse Podcasts](https://www.pressganey.com/podcasts/): PODCASTs
- [Episode 01: Why we need gritty people: Resilience, innovation, and social capital in healthcare](https://www.pressganey.com/podcasts/episode-01-why-we-need-gritty-people-resilience-innovation-and-social-capital-in-healthcare/): Join Press Ganey for the inaugural episode of PG Pulse—a podcast that brings together industry change-makers to explore the Human Experience in healthcare.
- [PG Forsta Technical and Organizational Measures](https://www.pressganey.com/legal-privacy/pg-forsta-technical-and-organizational-measures/): PG Forsta Technical and Organizational Measures Measures of pseudonymization and encryption of personal dataPG Forsta will encrypt all client data at rest and while in transit over public networks.Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and servicesPG Forsta will regularly apply security patches to computing devices and monitor for exploitable vulnerabilities.  PG Forsta will engage partners to perform external and internal penetration testing to look for potential risks to confidentiality, availability and integrity of SaaS products and Client Data.Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incidentPG Forsta will design and implement disaster recovery plans for its software and Client Data.  Restorability of backups will be tested regularly.  Systems storing Client Data will be protected against environmental impacts (water, fire, electrical).  Physical security and resilience systems will be regularly maintained by qualified personnel.  Disaster recovery plans will be tested periodically.Processes for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures in order to ensure the security of the processingPG Forsta will implement security monitoring technologies and internal and external audits to confirm ongoing compliance with its security policies.Measures for user identification and authorizationAll PG Forsta users will authenticate using unique credentials and strong passwords. Multi-factor authentication will be used for remote access to private services. PG Forsta will maintain proper controls for requesting, approving, granting, modifying, revoking and revalidating user access to systems and applications containing personal data.  All access requests will be approved based on individual role-based access, least-privilege principles, and reviewed on a regular basis for continued business need. All systems must meet PG Forsta’s security standards and employ security configurations and security hygiene practices to protect against unauthorized access to operating system resources. PG Forsta will follow a documented process for timely revocation of access for terminated staff.Measures for the protection of data during transmissionPG Forsta will encrypt all data in transit over public networks.   PG Forsta will employ encrypted and authenticated remote connectivity to its computing environments. Remote access to private PG Forsta systems and applications will be done through use of an encrypted private network (VPN).Measures for the protection of data during storagePG Forsta prohibits the transfer of Client Data onto personal removable media.  User workstations and SaaS infrastructure will be protected through encryption, malware prevention, and security monitoring.Measures for ensuring physical security of locations at which personal data are processedPG Forsta will implement physical security measures at its offices and data centers.  Controls will be based on likelihood and impact of unauthorized access to each site.  Access controls will ensure only authorized personnel have physical access to systems and applications containing personal data. Visitor procedures will ensure all visitors are logged and escorted.  Where data centers are owned/managed by subcontractors, PG Forsta will regularly confirm subcontractor compliance with substantially similar physical security controls and by requiring data center subcontractors to perform third-party audits (such as a SOC 2 type II).  PG Forsta will enforce a clean-desk policy for all staff with access to Client Data in shared spaces.Measures for ensuring events loggingPG Forsta will ensure that all system logs are collected and monitored by automated systems in near real-time.  Suspicious events will be investigated.Measures for ensuring system configuration, including default configurationPG Forsta will use hardened configurations to deploy all computing devices, including network, storage, and computing resources.Measures for internal IT and IT security governance and managementPG Forsta will create and maintain security and privacy policies.  Policies will be reviewed periodically and updated to reflect PG Forsta’s commitment to securing Client Data.  All PG Forsta staff will be trained on security practices and policies when hired and annually thereafter.Measures for certification/assurance of processes and productsPG Forsta will engage qualified third party auditors to review its information security program and to issue opinions or certifications validating the quality of the information security and privacy program.Measures for ensuring data minimizationPG Forsta Clients are responsible for determining how much data is collected and stored it PG Forsta SaaS products.Measures for ensuring data qualityPG Forsta offers software tools to enable clients to update and/or delete inaccurate personal data.Measures for ensuring limited data retentionPG Forsta Clients are responsible for data deletion within their SaaS subscription.Measures for ensuring accountabilityPG Forsta will grant Clients the right to perform audits and will ensure that all subcontractors allow PG Forsta to perform audits.  Audit rights ensure ongoing accountability for securing and protecting personal data.Measures for allowing data portability and ensuring erasurePG Forsta will logically delete client data at termination of SaaS agreements.  PG Forsta will sanitize all media at end-of-life in accordance with NIST SP 800-88 guidelines.Measures for securing custom software and software developmentPG Forsta will design and build its software with protection of personal data as a guiding principle.  PG Forsta will use industry standard tools to scan for quality code.  PG Forsta will test all web applications for common vulnerabilities prior to production release.Measures for reducing attack surfacePG Forsta will implement firewalls, intrusion detection, system hardening, and mobile device management technologies to reduce likelihood of a security incident.Measures for managing assets that process or store personal data.PG Forsta will implement an asset lifecycle program to maintain an inventory and ownership for all assets that process or store personal data. Measures for managing sub-processorsPG Forsta will ensure all sub-processors agree to implement and maintain substantially similar technical and organizational measures.  PG Forsta will assess sub-processors’ technical and organizational measures prior to engagement and regularly thereafter.Measures for detecting and responding to security incidentsPG Forsta will ensure that all system logs are collected and monitored by automated systems in near real-time.  Suspicious events will be investigated. PG Forsta will notify Data Controller of any incident impacting personal data without undue delay.
- [Today’s evolving consumer expectations in healthcare](https://www.pressganey.com/hx-insights/the-evolving-expectations-of-todays-healthcare-consumer/): HX Insights
- [Building a thriving healthcare workforce](https://www.pressganey.com/hx-insights/building-a-thriving-healthcare-workforce/): HX Insights
- [HX insights](https://www.pressganey.com/hx-insights/): This decade has already proven itself to be transformational for healthcare—and in 2024, the pace of change is likely to shift into a higher gear. All signs suggest that healthcare issues bearing down on the industry will intensify—issues in healthcare like staff shortages and burnout, rising costs, access issues, ongoing quality/safety challenges, and the ever-growing need for care. Stopgap measures taken in 2020–2023 to weather the storm that was COVID-19 are not yet broadly being supplemented by true care redesign, although there is now a widespread understanding that we will never return to “business as usual.”

## Resources
- [CMS Just Hit Reset on Stars—Are You Ready for What Comes Next?](https://events.pressganey.com/cms_just_hit_reset_on_stars)
- [Inside the boardroom: How executives lead for Zero Harm](https://events.pressganey.com/inside_the_boardroom?utm_source=ob_wbr&utm_medium=email&utm_content=wbr&utm_campaign=SF-EVG)
- [Reducing delays in diagnosis and treatment: A safety and quality imperative](https://events.pressganey.com/reducing_delays_in_diagnosis_and_treatment)
- [Co-designing care: Partnering with patients to close care gaps](https://events.pressganey.com/codesigning_care)
- [Winning healthcare consumers in 2026: Need to know insights](https://events.pressganey.com/winning_healthcare_consumers_in_2026)
- [How Baptist Memorial transformed culture through teamwork and communication](https://events.pressganey.com/Building_a_culture_of_care)
- [Press Ganey High Reliability Learning Series Webinar: High Reliability Learning Systems](https://events.pressganey.com/high_reliability_learning_systems)
- [How one health plan and one health system changed the game](https://events.pressganey.com/how_one_health_plan_and_one_health_system_changed_the_game)
- [Hardwiring nursing best practices to achieve excellence](https://www.pressganey.com/resources/ebook/hardwiring-nursing-best-practices/): Stronger nursing practices lead to more engaged teams, safer patients, and better experiences overall. But how do you turn best practices into common practices? "Hardwiring nursing best practices to achieve excellence,” is a practical guide designed to help healthcare organizations deliver safer, higher-quality, and more consistent care. It explores the impact of implementing the nursing bundle—bedside shift handoff, purposeful interval rounding, and nurse leader rounding—on patient safety, experience, and workforce engagement.
- [What AI adoption can learn from EHR implementation: The Duke Medicine experience](https://events.pressganey.com/what_ai_adoption_can_learn_from_ehr_implementation)
- [Elevating the patient experience with a digital patient and family advisory council](https://www.pressganey.com/resources/case-study/elevating-patient-experience-honorhealth/): HonorHealth & Press Ganey: Digital Patient Advisory Council Case Study | Press Ganey
- [Supercharging APP engagement—Mount Sinai’s systemwide strategy for success](https://events.pressganey.com/supercharging_app_engagement)
- [Understanding health plan member discontent](https://www.pressganey.com/resources/ebook/understanding-health-plan-member-discontent/): As member trust erodes, member loyalty goes with it. This white paper illuminates how payers are pivoting—shifting from reactive fixes to proactive, trust-centric approaches that strengthen and improve the member experience.
- [Optimizing Stars with QI: What Every Health Plan Needs to Do Now](https://events.pressganey.com/optimizing_stars_with_qi)
- [Driving OB care improvement: Phoebe Putney’s journey](https://events.pressganey.com/driving_ob_care_improvement)
- [Career Intentions of New Graduate Nurses: U.S. & Middle East Insights](https://events.pressganey.com/career_intentions_of_new_grad_nurses)
- [Using the patient voice to drive continuous growth](https://www.pressganey.com/resources/case-study/using-the-patient-voice-to-drive-continuous-growth/): Using the patient voice to drive continuous growth
- [Patient experience 2025](https://www.pressganey.com/resources/ebook/patient-experience-2025/): Trust is the cornerstone of healthcare. And in today’s complex, fast-changing landscape, patient trust is being tested like never before. Based on 10.5 million patient encounters across care settings, "Patient experience 2025” explores how people perceive their care—where progress is being made, where disparities persist, and where leaders must take action to deliver more consistent, equitable, and human-centered experiences.
- [Raising the Bar: 2025 Trends & strategies for health plans](https://events.pressganey.com/raising_the_bar)
- [Sustaining the standard: How consistent leader rounding transforms patient outcomes](https://events.pressganey.com/sustaining_the_standard)
- [The state of patient experience: Insights from 10.5M encounters](https://events.pressganey.com/state_of_px_wbr)
- [Leading with transparency: Communication and resolution programs that build trust and meet CMS requirements](https://events.pressganey.com/leading_with_transparency)
- [A rising tide of safety lifts all patients and employees](https://www.pressganey.com/resources/case-study/firsthealth/): How FirstHealth of the Carolinas leveraged safety and HRO consulting | Press Ganey
- [The state of nursing: A virtual roundtable for the future](https://events.pressganey.com/the_state_of_nursing_a_virtual_roundtable)
- [Teamwork and social capital: The secrets to building a culture of high reliability](https://events.pressganey.com/teamwork_and_social_capital)
- [Points of Light 2025](https://www.pressganey.com/resources/case-study/points-of-light-2025/): Points of Light 2025 | Press Ganey
- [Nurse experience 2025](https://www.pressganey.com/resources/ebook/nurse-experience-2025/): As healthcare continues to evolve, nursing teams are facing growing complexity—and rising to meet it with resilience, purpose, and innovation. But to retain and empower this critical workforce, healthcare organizations must rebuild trust and close engagement gaps. Our "Nurse experience 2025" report draws on feedback from 500,000 registered nurses, along with advanced practice providers (APPs) and clinical staff nationwide, to explore what's driving performance, culture, and retention today.
- [Stars Excellence: Proven Strategies for Performance Improvement](https://events.pressganey.com/stars_excellence)
- [High Reliability Learning Series: Using AI to Improve Healthcare and Patient Safety](https://events.pressganey.com/using_ai_to_improve_healthcare)
- [Words matter: How language can build trust and belonging](https://events.pressganey.com/how_language_can_build_trust_and_belonging.html)
- [Building a safety net program for diagnostic excellence: MD Anderson’s story](https://events.pressganey.com/Building-a-safety-net-program?utm_source=ob_wbr&utm_medium=email&utm_content=sltpg&utm_campaign=SF-EVG)
- [Four ways to use patient feedback to win over more patients](https://events.pressganey.com/four_ways_to_use_patient_feedback_to_win_over_more_patients.html)
- [Members Are Mad: Unpacking Health Plan Perceptions in 2025](https://events.pressganey.com/why_members_are_mad.html)
- [Healthcare employee experience 2025](https://www.pressganey.com/resources/ebook/employee-experience-2025/): Healthcare is evolving fast—and so are the expectations of those delivering it. But engagement and alignment have slipped, creating a disconnect between caregivers and the systems meant to support them. Rather than a crisis, this is the moment for leaders to recenter around an urgent need: building and sustaining trust. Based on feedback from 2.3M employees, our "Healthcare employee experience 2025" report uncovers key insights into the state of the workforce today. It also lays out a data-backed roadmap for action, helping organizations improve engagement, foster cultures safety, build resilience, and retain their most valuable resources: their people.
- [2025 Press Ganey Patient Safety Organization annual report executive summary](https://www.pressganey.com/resources/ebook/2025-pso-executive-summary/): Healthcare is at an inflection point. As systems push toward zero harm, safety leaders need more than data—they need clarity, insight, and action. The "2025 Press Ganey Patient Safety Organization (PSO) annual report executive summary" highlights the most pressing safety risks, emerging trends, and practical strategies for healthcare leaders working toward zero harm.
- [Consumer experience in healthcare](https://www.pressganey.com/resources/ebook/cx-report/): Healthcare stands at a crossroads. Digitally savvy generations are redefining the consumer experience and expectations, placing a premium on personalization and convenience. At the same time, healthcare organizations must still cater to those who prefer traditional methods. Striking the right balance between innovation and respecting diverse preferences is key. Success depends on providing the accuracy and transparency that drives trust, choice, and loyalty for all. Drawing upon 6.5M patient encounters and a nationwide consumer survey, we've analyzed key touchpoints to learn how people find and engage with healthcare providers today. We also explored their attitudes toward AI and its potential impact on organizations, both in the short and long term.
- [Strategic playbook for improving the Human Experience in healthcare](https://www.pressganey.com/resources/ebook/playbook-2025/): Healthcare excellence starts with people. When organizations invest in their workforce's well-being and create safer environments, patient outcomes improve in parallel. But far too often, improvement efforts are siloed—a misssed opportunity to drive lasting, system-wide impact. We've analyzed millions of data points from patients, consumers, and healthcare professionals to understand how Human Experience transforms outcomes across the board.
- [The crucial role of social capital in transforming healthcare](https://www.pressganey.com/resources/ebook/hx-insights-2025/): The healthcare industry is at a crossroads. Workforce shortages, rising costs, and persistent quality concerns demand more than temporary fixes—they require bold, strategic redesign. We've analyzed the latest data to help healthcare leaders get to the bottom of healthcare transformation, predict what's ahead, and understand what critical issues to address in 2025. One thing is clear: Organizations that prioritize Human Experience and build social capital will lead the way.
- [Health plan member experience in 2024](https://www.pressganey.com/resources/ebook/member-experience-2024/): Health plans are facing increasing pressure to deliver exceptional member experiences while navigating a complex regulatory landscape. Fragmented experiences, operational silos, and rising member expectations are adding to these challenges. Our "Health plan member experience in 2024" report analyzes regulatory and member feedback to identify key drivers of satisfaction and loyalty—as well as opportunities for improvement and growth. It offers actionable strategies to improve access, safety, privacy, and care coordination, to help you elevate the member experience and boost Star Ratings.
- [The nurse work environment in 2024](https://www.pressganey.com/resources/ebook/nurse-work-environment-2024/): The U.S. healthcare industry is facing a critical shortage of nurses. And this challenge isn't expected to be resolved anytime soon, with many reaching retirement age or eying new opportunities. We analyzed data from 112,504 registered nurses (RNs) and 2,071 advanced practice registered nurses (APRNs) to better understand the state of the nursing workforce today. What factors drive retention—and turnover? How does the work environment influence those decisions and, more broadly, the healthcare experience?
- [A data-driven approach to coaching makes all the difference](https://www.pressganey.com/resources/case-study/a-data-driven-approach-to-coaching-makes-all-the-difference/): A data-driven approach to coaching makes all the difference
- [Understanding brand perception](https://www.pressganey.com/resources/ebook/understanding-brand-perception/): Today's consumers want a significantly deeper understanding of healthcare providers and organizations prior to care. Comparing different brands is now part of a healthcare consumer's preliminary research. But before you can plan and implement a new marketing strategy, you must understand how patients currently see your organization's brand. Conducting market analysis is the first step to strengthening your healthcare brand, building brand recognition, and transforming perception into tangible performance.
- [Enhancing member experience through continuous listening](https://www.pressganey.com/resources/ebook/enhancing-member-experience-through-continuous-listening/): Enhancing member experience through continuous listening
- [Patient experience in 2024](https://www.pressganey.com/resources/ebook/patient-experience-2024/): In today's competitive healthcare landscape, patient experience (PX) is more important than ever. It's the key to building trust and loyalty. And it's more than just good bedside manner—the true patient experience extends beyond the "four walls," encompassing everything from provider research to appointment booking to follow-up communications and more. After a few rocky years, PX scores are finally on the mend—even reaching five-year highs in certain settings. Our "Patient experience in 2024" report, based on data from 6.5 million patient encounters across the U.S., digs into key insights into the care journey to help you elevate your PX strategy.
- [Nurse resilience in 2024](https://www.pressganey.com/resources/ebook/nurse-resilience-2024/): Nurses are the backbone of healthcare. Without their work and unwavering dedication to patients, organizations wouldn't be able to provide the safe, high-quality care, or optimal experiences, that patients expect. "Nurse resilience in 2024" analyzes data from over 345,000 clinical RN voices to better understand the nursing workforce today. It explores how to build resilience among nurses by introducing decompression huddles, to ensure all work gets finished, so nurses can disconnect with peace of mind.
- [Improving healthcare access, in any language](https://www.pressganey.com/resources/case-study/improving-healthcare-access-in-any-language/): Improving healthcare access, in any language
- [Safety in healthcare 2024](https://www.pressganey.com/resources/ebook/safety-2024/): A strong safety culture is the cornerstone of a thriving healthcare system. It underpins all experiences—for patients and employees—and drives key metrics like retention, loyalty, and "Likelihood to Recommend" (LTR) scores. Ultimately, a strong safety culture powers a virtuous cycle, leading to better outcomes for everyone. This first-of-its-kind report, "Safety in healthcare 2024," brings together Press Ganey's integrated dataset of patient and employee experience, clinical, and safety measures to analyze the landscape today. Representing 12 million patient encounters, the views of one million healthcare employees, and over 550,000 reported safety events, it explores emerging trends, as well as the strategies top-performing healthcare organizations leverage to improve patient and employee safety.
- [Employee experience in healthcare 2024](https://www.pressganey.com/resources/ebook/employee-experience-2024/): Healthcare has always been a challenging industry, but the last few years put immense pressure on the workforce. Employee engagement fell to an all-time low, while burnout and turnover spiked across the nation. But finally, new data from Press Ganey points to a comeback—and signs of promise. "Employee experience in healthcare 2024" analyzes data from 2.2 million U.S.-based healthcare employees to better understand the workforce today—their challenges and expectations—and highlights opportunities for improvement.
- [Clinical trials of the future](https://www.pressganey.com/resources/ebook/clinical-trials-2024/): See how pharmaceutical companies and life sciences brands can leverage the patient voice to improve clinical trial execution.
- [Consumer experience trends in healthcare 2023](https://www.pressganey.com/resources/ebook/consumer-experience-trends-in-healthcare-2023/): Press Ganey surveyed 1,000+ consumers to discover the behaviors and preferences driving their healthcare decisions. Download the report for our latest CX research.

## News
- [Press Ganey Chairman and CEO Patrick T. Ryan recognized as one of Modern Healthcare’s 100 Most Influential People in Healthcare of 2025 ](https://www.pressganey.com/news/press-ganey-chairman-and-ceo-patrick-t-ryan-recognized-as-one-of-modern-healthcares-100-most-influential-people-in-healthcare-of-2025/): Press Ganey, a leading global provider of experience technology, data, analytics, and insights, today announced that Chairman and CEO Patrick T. Ryan has been recognized by Modern Healthcare as one of the 100 Most Influential People in Healthcare of 2025. The complete ranking can be found in the December issue of Modern Healthcare magazine, and profiles of all the honorees are available online at ModernHealthcare.com/100MostInfluential. 
- [Press Ganey report reveals the trust factors reshaping how consumers make healthcare decisions](https://www.pressganey.com/news/press-ganey-report-reveals-the-trust-factors-reshaping-how-consumers-make-healthcare-decisions/): New data maps the journey from discovery to loyalty, demonstrating how safety, technology, and social capital can humanize every touchpoint and build lasting trust 
- [Press Ganey establishes strategic partnership with Prisma Health to transform healthcare operations](https://www.pressganey.com/news/press-ganey-establishes-strategic-partnership-with-prisma-health-to-transform-healthcare-operations/): New collaboration introduces the Press Ganey Clinical Operating System (cOS) to support safer, higher-quality care, and enhanced human experience
- [White Plains Hospital wins 2025 ANCC Magnet Prize®, Atrium Health Union wins 2025 ANCC Pathway Award®, both sponsored by Press Ganey](https://www.pressganey.com/news/white-plains-hospital-wins-2025-ancc-magnet-prize-atrium-health-union-wins-2025-ancc-pathway-award-both-sponsored-by-press-ganey/): The American Nurses Credentialing Center (ANCC) announced today that White Plains Hospital in New York received the 2025 ANCC Magnet Prize®, and that that Atrium Health Union in North Carolina received the 2025 ANCC Pathway Award®, both sponsored by Press Ganey. The recognitions were announced during the 2025 ANCC Magnet & Pathway Conference™ in Atlanta.   
- [Press Ganey announces retirement of Dr. Nora Warshawsky and appointment of Dr. Melora Ferren as Senior Director of Nursing Research & Analytics](https://www.pressganey.com/news/press-ganey-announces-retirement-of-dr-nora-warshawsky-and-appointment-of-dr-melora-ferren-as-senior-director-of-nursing-research-analytics/): Press Ganey today announced the upcoming retirement of Dr. Nora Warshawsky, PhD, RN, NEA-BC, CNE, FAAN, and the appointment of Dr. Melora Ferren, PhD, RN, NEA-BC, NPD-BC, as Senior Director of Nursing Research & Analytics, effective November 3, 2025. 
- [Qualtrics to invest $6.75 billion in Press Ganey Forsta acquisition to advance AI-powered experience management](https://www.pressganey.com/news/qualtrics-to-invest-6-75-billion-in-press-ganey-forsta-acquisition-to-advance-ai-powered-experience-management/): Accelerating adoption of AI capabilities, with deep healthcare expertise as the leading edge, advances Qualtrics’ ability to help companies create value and deliver better outcomes across all industries
- [Rush sees 25% increase in responses as Press Ganey’s integration with Epic sets new standard for real-time patient insights ](https://www.pressganey.com/news/rush-sees-25-increase-in-responses-as-press-ganeys-integration-with-epic-sets-new-standard-for-real-time-patient-insights/): Press Ganey, a leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, is advancing the future of patient engagement through its seamless integration with Epic. Health systems that lead the nation in clinical care—like Rush University System for Health—are now also leading the way in patient-centered innovation.  
- [Press Ganey hosts 14th annual Community Day](https://www.pressganey.com/news/press-ganey-hosts-14th-annual-community-day/): 3,500 team members in 33 cities across 11 countries join forces globally to strengthen local communities
- [New Press Ganey report reveals why health plan members are losing trust—and what it takes to rebuild it ](https://www.pressganey.com/news/new-press-ganey-report-reveals-why-health-plan-members-are-losing-trust-and-what-it-takes-to-rebuild-it/): Clear strategies emerge to help health plans regain member trust
- [Press Ganey’s Nicole George and Anne Wellington named to Becker’s Hospital Review Rising Stars: 100 Healthcare Leaders under 40 List for 2025 ](https://www.pressganey.com/news/press-ganeys-nicole-george-and-anne-wellington-named-to-beckers-hospital-review-rising-stars-100-healthcare-leaders-under-40-list-for-2025/): Press Ganey, the leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, is proud to announce that Nicole George, PhD, RN, NE-BC, Vice President, Associate Chief Nursing Officer, and Anne Wellington, SVP and General Manager, Patient Experience, Clinical and Safety, have been named to the 2025 Becker’s Hospital Review 100 Healthcare Leaders under 40 List. 
- [Tejal Gandhi, MD, Press Ganey Chief Safety and Transformation Officer, recognized as one of Becker’s Hospital Review’s Patient Safety Experts to Know for 2025](https://www.pressganey.com/news/tejal-gandhi-md-press-ganey-chief-safety-and-transformation-officer-recognized-as-one-of-beckers-hospital-reviews-patient-safety-experts-to-know-for-2025/): Press Ganey, the leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, is proud to announce that its Chief Safety and Transformation Officer Tejal Gandhi, MD, was recognized by Becker’s Hospital Review as one of its 132 Patient Safety Experts to Know for 2025.
- [Press Ganey and UKG launch tech integration to streamline nursing quality and workforce management workflows ](https://www.pressganey.com/news/press-ganey-and-ukg-launch-tech-integration-to-streamline-nursing-quality-and-workforce-management-workflows/): New link between NDNQI® and UKG Pro Workforce Management™ helps health systems support nurse well-being and make smarter staffing decisions 
- [Safety, teamwork, and communication drive patient trust and loyalty](https://www.pressganey.com/news/safety-teamwork-and-communication-drive-patient-trust-and-loyalty/): Press Ganey, the leader in experience measurement, analytics, and strategic advisory services for health systems and health plans, today released Patient Experience 2025, an extensive report drawing insights from 10.5 million patient encounters across every care setting. The findings underscore a fundamental truth: patient experience reflects how reliably organizations deliver safe, communicative, and team-based care—particularly as expectations rise and care journeys grow complex.
- [Press Ganey’s Dr. Tejal Gandhi named to Becker’s “100 Women in Health IT to Know”](https://www.pressganey.com/news/press-ganeys-dr-tejal-gandhi-named-to-beckers-100-women-in-health-it-to-know/): Press Ganey, the leader in experience measurement, data analytics, and insights for health systems and health plans, is proud to announce that Chief Safety and Transformation Officer Tejal Gandhi, MD, has been named to Becker’s Hospital Review’s 2025 list of “100 Women in Health IT to Know.”
- [The State of Nursing in 2025: engagement trends signal need for investment and action](https://www.pressganey.com/news/the-state-of-nursing-2025-engagement-trends-signal-need-for-investment-action/): New insights from nearly 500,000 nurses and clinicians highlight key factors behind rising retention and safety challenges.
- [Press Ganey Forsta appoints Luke Williams as Chief Customer Experience and Research Officer](https://www.pressganey.com/news/press-ganey-forsta-appoints-luke-williams-as-chief-customer-experience-and-research-officer/): Industry thought leader and best-selling author to lead enterprise HX strategy and client-facing innovation
- [Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise](https://www.pressganey.com/news/press-ganey-forsta-acquires-inmoment-accelerating-ai-innovation-in-customer-experience-and-expanding-cross-industry-expertise/): Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth.
- [Press Ganey appoints Avanish Mishra, Ph.D., as President, Life Sciences](https://www.pressganey.com/news/press-ganey-appoints-avanish-mishra-ph-d-as-president-life-sciences/): Veteran executive to lead Press Ganey’s growth and innovation across the life sciences sector
- [What keeps healthcare workers engaged? New report points to trust and teamwork](https://www.pressganey.com/news/what-keeps-healthcare-workers-engaged-new-report-points-to-trust-and-teamwork/): Data from 2.3 million U.S. nurses, physicians, and healthcare employees highlight rising pressure and a path to resilience
- [Press Ganey Forsta named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms](https://www.pressganey.com/news/press-ganey-forsta-named-a-leader-in-the-2025-gartner-magic-quadrant-for-voice-of-the-customer-platforms/): Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering innovative, enterprise-grade experience solutions to organizations in complex industries.
- [Press Ganey acquires Hyperlift Logic to strengthen Medicare Advantage solutions](https://www.pressganey.com/news/press-ganey-acquires-hyperlift-logic-to-strengthen-medicare-advantage-solutions/): Establishes Press Ganey “Stars Center of Excellence” to Set the Standard for Member Experience, Stars Management and Analytics
- [New report reveals link between health care workforce well-being, patient experience, and safety outcomes in hospitals and health systems](https://www.pressganey.com/news/new-data-reveals-link-workforce-px-safety-aha/): 13 million patients and nearly 2 million members of the health care workforce report improvements in safety, care quality and resilience
- [Patients as consumers: New research report shows a new era of expectations in healthcare](https://www.pressganey.com/news/patients-as-consumers-new-era-of-expectations-in-healthcare/): New Data from Press Ganey Reveals Patients Will Walk Away Over Friction, Unreliable Reviews, and More
- [Press Ganey announces Executive Human Experience Award recipients](https://www.pressganey.com/news/press-ganey-announces-executive-human-experience-award-recipients/): Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today announced the recipients of its Executive Human Experience Awards at HX25, the organization’s annual national client conference in Orlando, FL.
- [Press Ganey unveils AI-powered innovations to turn insights into action](https://www.pressganey.com/news/press-ganey-previews-ai-powered-innovations-to-transform-healthcare-experience/): Summarize, Compose, Recommend: Press Ganey’s Generative AI Innovations Take Center Stage at Annual Conference
- [Press Ganey partners with Microsoft to transform the Human Experience in healthcare](https://www.pressganey.com/news/press-ganey-partners-with-microsoft-to-transform-the-human-experience-in-healthcare/): Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced a strategic collaboration with Microsoft. This collaboration will enable the development of a suite of generative AI-powered solutions that redefine actionable insights, driving transformational improvements in the safety, quality, and experience of care delivery. 
- [Transforming healthcare: New book on harnessing the power of social capital](https://www.pressganey.com/news/transforming-healthcare-new-book-on-harnessing-the-power-of-social-capital/): Dr. Thomas H. Lee’s new book revealing how trust and teamwork drive healthcare excellence earns a well-deserved place in the libraries of healthcare professionals
- [Press Ganey expands AI capabilities to transform safety and the experience of patients and healthcare employees ](https://www.pressganey.com/news/press-ganey-expands-ai-capabilities-to-transform-safety-and-the-experience-of-patients-and-healthcare-employees/): Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today unveiled expanded AI capabilities designed to help healthcare leaders anticipate challenges, take proactive action, and improve safety and experiences for patients and employees.  
- [New data reveals critical gaps in health plan member experience](https://www.pressganey.com/news/new-data-reveals-critical-gaps-in-health-plan-member-experience/): Press Ganey Report Highlights Pain Points and Key Areas for Improvement
- [Press Ganey announces Human Experience Award recipients](https://www.pressganey.com/news/press-ganey-announces-human-experience-award-recipients/): Annual awards celebrate healthcare organizations across the country for their excellence in safety, clinical, nursing excellence, and experience.
- [Arkansas Children’s and Press Ganey partner to improve pediatric patient experience](https://www.pressganey.com/news/arkansas-childrens-and-press-ganey-partner-to-improve-pediatric-patient-experience/): Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, announced a new partnership with Arkansas Children's, a leader in pediatric care, to enhance patient and family experience across its facilities.
- [UAB, Press Ganey offer new certificate program for healthcare leaders](https://www.pressganey.com/news/uab-press-ganey-offer-new-certificate-program-for-healthcare-leaders/): The University of Alabama at Birmingham's Center for Healthcare Management and Leadership will offer a new certificate program to enhance high reliability leadership skills for healthcare executives. This week-long program, developed and facilitated by UAB and Press Ganey, will be offered starting in spring 2025. 
- [Press Ganey streamlines Magnet® readiness with AI](https://www.pressganey.com/news/press-ganey-streamlines-magnet-readiness-with-ai/): Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, has launched Nursing Intelligence, a new AI-powered tool designed to enhance its Nursing Excellence Solution.
- [Press Ganey’s PX Connect Suite delivers greater AI-powered Insights with Epic Workshop integration](https://www.pressganey.com/news/press-ganeys-px-connect-suite-delivers-greater-ai-powered-insights-with-epic-workshop-integration/): Nationally leading organizations have signed on as early adopters of the PX Connect Suite, which surfaces patient experience insights at the point of care
- [Press Ganey Chief Safety and Transformation Officer, Tejal Gandhi, MD, recognized as one of Becker’s Hospital Review’s 90 Patient Safety Experts to Know](https://www.pressganey.com/news/tejal-gandhi-recognized-as-one-of-beckers-patient-safety-experts-to-know/): Press Ganey, the leading provider of experience measurement, analytics, and insights to health systems and health plans, is proud to announce that its Chief Safety and Transformation Officer Tejal Gandhi, MD, was recognized by Becker’s Hospital Review as one of its 90 Patient Safety Experts to Know for 2024.
- [New data finds patient experience hits a five-year high, though inequity and generational differences remain](https://www.pressganey.com/news/new-data-finds-patient-experience-hits-a-five-year-high-though-inequity-and-generational-differences-remain/): Press Ganey, the leading provider of experience measurement, analytics, and insights to health systems and health plans, has released new data on the patient experience. Analyzing feedback from 6.5 million patient encounters in the U.S., the report provides insight into how patients feel about healthcare experiences today, informing strategies for how healthcare organizations can drive patient trust and loyalty.
- [New Press Ganey Data Highlights Need for Decompression Strategies to Boost Nurse Resilience](https://www.pressganey.com/news/new-press-ganey-data-highlights-need-for-decompression-strategies-to-boost-nurse-resilience/): The report analyzed over 345,000 nurse voices to reveal key growth areas to retain and engage the nursing workforce
- [Press Ganey Announces Integration of Nursing Quality Data from Epic](https://www.pressganey.com/news/press-ganey-announces-integration-of-nursing-quality-data-from-epic/): Automated reporting of key safety events and outcomes will accelerate time to insight and action
- [PG Forsta Appoints Chris Skiffington as Chief Growth Officer](https://www.pressganey.com/news/pg-forsta-appoints-chris-skiffington-as-chief-growth-officer/): PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has appointed Chris Skiffington as its Chief Growth Officer.
- [Press Ganey Announces Strategic Investment in Charge Health, a New Mobile App for Caregivers](https://www.pressganey.com/news/press-ganey-announces-strategic-investment-in-charge-health-a-new-mobile-app-for-caregivers/): Charge Health is a mobile social game that builds workplace cultures of belonging by connecting caregivers to the “why” behind their work for improved retention
- [Healthcare Safety Outcomes Are Improving but Patient and Workforce Experience Paints Mixed Picture, Press Ganey Report Finds](https://www.pressganey.com/news/healthcare-safety-outcomes-are-improving-but-patient-and-workforce-experience-paints-mixed-picture-press-ganey-report-finds/): Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience, today published its new report, “Safety in Healthcare 2024.” This first-of-kind report analyzes Press Ganey's integrated dataset of safety outcomes, event reporting, workforce culture, and patient perceptions representing 12 million patient encounters, 1 million healthcare employees, as well as over 550,000 reported safety events in 2023.
- [PG Forsta Welcomes Mike Thompson as Chief Analytics Officer, Elevating Investment to Bring AI to the Human Experience platform](https://www.pressganey.com/news/pg-forsta-welcomes-mike-thompson-as-chief-analytics-officer-elevating-investment-to-bring-ai-to-the-human-experience-platform/): PG Forsta the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, has appointed Mike Thompson as its Chief Analytics Officer.
- [Nurse and physician workplace engagement seeing signs of recovery—while key roles like managers still struggle.](https://www.pressganey.com/news/nurse-and-physician-workplace-engagement-seeing-signs-of-recovery-while-key-roles-like-managers-still-struggle/): Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience, today published new data on key workforce measures on engagement, retention, and staff turnover, painting a mixed picture for clinical and non-clinical staff at hospitals and other health provider venues.
- [Press Ganey Recognizes its HX24 Executive Award Winners for Leading Industry to Improve the Human Experience in Healthcare](https://www.pressganey.com/news/press-ganey-recognizes-its-hx24-executive-award-winners-for-leading-industry-to-improve-the-human-experience-in-healthcare/): Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced eight recipients of its HX24 Award at the organization’s annual national client conference. The awards honor six individuals and two healthcare organizations in the United States, recognizing their leadership in the areas of patient, consumer and employee experience; nursing excellence, and safety.
- [Press Ganey Unveils AI-driven Products and Features at its Annual Human Experience Conference](https://www.pressganey.com/news/press-ganey-unveils-ai-driven-products-and-features-at-its-annual-human-experience-conference/): Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced several new AI-powered products and features at its annual Human Experience Conference in Orlando, FL.
- [PG Forsta Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer](https://www.pressganey.com/news/pg-forsta-named-a-leader-in-the-2024-gartner-magic-quadrant-for-voice-of-the-customer/): PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders, today announced that it has been named by Gartner as a Leader in the Magic Quadrant for Voice of the Customer, marking the second consecutive time it’s been recognized. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute its Voice of the Customer (VoC) offering.
- [Press Ganey Announces 2023 Human Experience Award Recipients](https://www.pressganey.com/news/press-ganey-announces-2023-human-experience-award-recipients/): Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced recipients of the Press Ganey Human Experience Awards, recognizing healthcare organizations across the United States committed to excellence in experience for their patients, workforce, and the communities they serve. The Press Ganey Human Experience Awards include the Guardian of Excellence Award®, the Pinnacle of Excellence Award® and the National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality®. Each award identifies, recognizes and honors advancements in healthcare experience.
- [Press Ganey and AAACN Enter into Partnership to Elevate Nursing Standards with Innovative Quality Indicators](https://www.pressganey.com/news/press-ganey-and-aaacn-enter-into-partnership-to-elevate-nursing-standards-with-innovative-quality-indicators/): Press Ganey, the leader in helping organizations transform the Human Experience (HX) across healthcare, today announced they are formally partnering with the American Academy of Ambulatory Care Nursing (AAACN), an association for practicing nurses and nursing leaders specializing in community and hospital-based outpatient care settings, to enhance the catalog of nursing-sensitive indicators (NSI) for quality ambulatory care nursing.
- [Press Ganey CEO Patrick Ryan recognized as one of Modern Healthcare’s 100 Most Influential People](https://www.pressganey.com/news/patrick-ryan-recognized-as-one-of-modern-healthcares-100-most-influential-people/): Press Ganey, the leader in helping organizations transform Human Experience across healthcare, is proud to announce that its CEO Patrick Ryan was recognized by Modern Healthcare as one of the 100 Most Influential People in Healthcare of 2023. The complete ranking can be found in the Dec. 4 issue of MH magazine, and profiles of all the honorees are available online at: ModernHealthcare.com/100MostInfluential
- [Press Ganey announces AI-enabled technology in Human Experience Platform](https://www.pressganey.com/news/press-ganey-announces-ai-enabled-technology-in-human-experience-platform/): Dynamic Conversations will use generative AI to predict and surface the most relevant questions in real-time based on survey responses.

## Events
- [Chicago – Marriott Marquis](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:c8b04a45-be33-4b20-a281-4dea51467eac)
- [Philadelphia – The W Philadelphia](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:8ed42b7f-b5f6-41fe-b6ab-d49d63d2b35d)
- [Boston – The Newbury Boston](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:4788bd86-9494-48da-bb19-4ff10e01e58a)
- [Atlanta – The Starling Atlanta](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:88abb7ca-c0f1-48cb-afe3-be62021da3b1)
- [Seattle – The Westin Bellevue](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:79adb0af-4f2c-4718-bc7b-5efecc9be510)
- [Dallas – Renaissance Dallas Hotel](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:a52b8cbc-f829-43d7-b9a7-33b8a26c5a5c)
- [Miami – Miami Marriott Biscayne Bay](https://web.cvent.com/event/74f1aa12-36ab-47ea-bf29-faffadf11bdd/websitePage:70aa4bdf-f1a6-49ee-b68c-bf716c94cb48)
- [Press Ganey 2025 Pediatric Summit](https://www.pressganey.com/event/press-ganey-2025-pediatric-summit/): An invitation-only gathering of America’s top leaders in pediatrics