searchblox.com

# SearchBlox

> SearchBlox SearchAI is a unified enterprise AI platform for search, personalization, and agents — combining hybrid search (BM25 + vector), Retrieval Augmented Generation (RAG), and low-risk GenAI on a single stack. Deployed on-cloud or on-prem at a fixed cost, with strong adoption across federal, healthcare, financial services, and commercial sectors. SearchBlox is ISO/IEC 42001:2023 certified and recognized as a Major Player in the IDC MarketScape for Knowledge Discovery Software (2024 and 2025).

Key positioning:
- Unified hybrid search + RAG + agent platform (not three separate products)
- Fixed-cost licensing — no per-query, per-seat, or token-based billing
- Private LLM and on-prem deployment options for regulated industries
- 100+ enterprise connectors including Adobe Experience Manager, Shopify, Salesforce, ServiceNow, SharePoint, Box, and more

## Start here

- [Home](https://www.searchblox.com/): Top-level overview of the SearchAI platform and SearchBlox company.
- [SearchAI Platform](https://www.searchblox.com/searchai): The unified enterprise AI platform for search, personalization, and agents — hybrid search, RAG, and GenAI in one stack.
- [Enterprise Search](https://www.searchblox.com/enterprise-search): SearchBlox's core enterprise search offering and capabilities overview.
- [Pricing](https://www.searchblox.com/pricing): Fixed-cost SearchAI pricing and licensing details.
- [Free Trial](https://www.searchblox.com/free-trial): Download and try SearchBlox SearchAI.
- [Contact](https://www.searchblox.com/contact): Sales and support contact information.
- [About SearchBlox](https://www.searchblox.com/about): Company background, leadership, and history.

## Products

- [All Products](https://www.searchblox.com/products): Complete catalog of SearchAI products and modules.
- [SearchAI Overview](https://www.searchblox.com/products/searchai-overview): High-level overview of the SearchAI product family.
- [Enterprise Search Platform](https://www.searchblox.com/products/enterprise-search-platform): Core platform for indexing and searching enterprise content.
- [SearchAI Hybrid Search](https://www.searchblox.com/products/searchai-hybrid-search): Combined keyword (BM25) and vector search for higher relevance.
- [SearchAI ChatBot](https://www.searchblox.com/products/searchai-chatbot): RAG-powered conversational AI assistant grounded in your enterprise data.
- [SearchAI Agents](https://www.searchblox.com/products/searchai-agents): Autonomous AI agents for enterprise business processes.
- [SearchAI Assist](https://www.searchblox.com/products/searchai-assist): GenAI assistant for employee and customer-facing workflows.
- [SearchAI Recommend](https://www.searchblox.com/products/searchai-recommend): Personalized recommendations engine powered by SearchAI.
- [SearchAI Personalization](https://www.searchblox.com/products/searchai-personalization): User-level personalization for search and content discovery.
- [SearchAI SmartSuggest](https://www.searchblox.com/products/searchai-smartsuggest): Intelligent autocomplete and query suggestions.
- [SearchAI SmartSynonyms](https://www.searchblox.com/products/searchai-smartsynonyms): Automatic synonym discovery and management for relevance tuning.
- [SearchAI SmartFAQs](https://www.searchblox.com/products/searchai-smartfaqs): AI-generated FAQ pages from your existing content.
- [Site Search](https://www.searchblox.com/products/site-search): Embeddable site search for websites and portals.
- [E-commerce Search](https://www.searchblox.com/products/ecommerce-search): Product discovery and merchandising for online stores.
- [Private LLM](https://www.searchblox.com/products/private-llm): Self-hosted, on-prem LLM deployment with no data leaving your environment.
- [PreText NLP](https://www.searchblox.com/products/pretext-nlp): NLP automation platform for entity extraction and content enrichment.
- [Fully Managed Enterprise Search](https://www.searchblox.com/products/fully-managed-enterprise-search): SaaS-managed enterprise search service.

## Solutions

- [All Solutions](https://www.searchblox.com/solutions): Solution catalog by use case and audience.
- [Customer-Facing Solutions](https://www.searchblox.com/solutions/customer-facing): Search and AI for customer support, websites, and self-service.
- [Employee-Facing Solutions](https://www.searchblox.com/solutions/employee-facing): Internal knowledge discovery and workplace search for employees.
- [E-commerce Experience](https://www.searchblox.com/ecommerce-experience): End-to-end AI-powered shopping and product discovery.

## Industries

- [Government](https://www.searchblox.com/government): SearchAI for federal, state, and local government, including FedRAMP-aligned deployments.
- [Healthcare](https://www.searchblox.com/healthcare): HIPAA-aware search and AI for healthcare providers and payers.
- [Financial Services](https://www.searchblox.com/financial): Search and AI for banks, insurers, and financial institutions.
- [Security](https://www.searchblox.com/security): SearchAI security model, certifications, and secure-by-design architecture.

## Partners and integrations

- [Partners](https://www.searchblox.com/partners): SearchBlox partner ecosystem.
- [SearchAI + Adobe Experience Manager](https://www.searchblox.com/partners/searchai-and-adobe-experience-manager): Native AEM integration for hybrid search and RAG over AEM content.
- [SearchAI + Shopify](https://www.searchblox.com/partners/searchai-and-shopify): Shopify integration for AI-powered product discovery.
- [SearchAI + Inception Mercury Diffusion Models](https://www.searchblox.com/partners/searchai-and-inception-mercury-diffusion-models): Diffusion-model partnership for advanced generation.

## Competitive comparisons

- [SearchBlox SearchAI vs. Glean](https://www.searchblox.com/glean-vs-searchblox-searchai-use-cases-comparison): Use-case comparison against Glean.
- [SearchBlox SearchAI vs. Algolia](https://www.searchblox.com/algolia-vs-searchblox-searchai-use-cases-comparison): Use-case comparison against Algolia.
- [SearchBlox SearchAI vs. Coveo](https://www.searchblox.com/coveo-vs-searchblox-searchai-use-cases-comparison): Use-case comparison against Coveo.
- [Replace Adobe Search & Promote](https://www.searchblox.com/replace-adobe-search-promote-with-ai-powered-search/): Migration guide from Adobe Search & Promote to SearchAI.

## Recognition and certifications

- [SearchBlox is ISO/IEC 42001:2023 Certified](https://www.searchblox.com/searchblox-searchai-is-now-iso-iec-42001-2023-certified): First AI management system certification for SearchBlox.
- [Major Player in 2025 IDC MarketScape (Knowledge Discovery Software)](https://www.searchblox.com/searchblox-named-major-player-in-knowledge-discovery-software-in-2025-idc-marketscape-report): IDC MarketScape recognition for 2025.
- [Major Player in 2024 IDC MarketScape](https://www.searchblox.com/searchblox-named-major-player-in-knowledge-discovery-software-in-2024-idc-marketscape-report): IDC MarketScape recognition for 2024.
- [SearchBlox at Adobe Summit 2025](https://www.searchblox.com/searchblox-at-the-adobe-summit-2025): SearchBlox presence and announcements at Adobe Summit 2025.
- [Recognized in 2022 Gartner Magic Quadrant for Insight Engines](https://www.searchblox.com/searchblox-recognized-in-2022-gartner-magic-quadrant-for-insight-engines/): Gartner Magic Quadrant placement.

## Product releases

- [SearchAI 11.2 — New GenAI features](https://www.searchblox.com/searchai-11-2-new-genai-features-optimized-for-the-enterprise): Latest GenAI capabilities optimized for the enterprise.
- [SearchAI 11.0](https://www.searchblox.com/searchblox-searchai-11.0): SearchAI 11.0 release announcement.
- [SearchAI 10.8 — Unified RAG and Hybrid Search](https://www.searchblox.com/searchai-10-8-unified-rag-and-hybrid-search-platform): Unification of RAG and hybrid search into one platform.
- [SearchBlox 10.7 — AI Agents](https://www.searchblox.com/searchblox-10-7-ai-agents-that-make-business-processes-hyper-efficient): Introduction of AI agents for business processes.
- [SearchBlox 10.0](https://www.searchblox.com/searchblox-enterprise-search-10-0): SearchBlox 10.0 release.

## Concept guides (101 series)

- [Enterprise Search 101](https://www.searchblox.com/enterprise-search-101): Foundations of enterprise search.
- [Chatbot 101](https://www.searchblox.com/chatbot-101): Foundations of enterprise chatbots.
- [AI Agents 101](https://www.searchblox.com/ai-agents-101): Foundations of AI agents in the enterprise.
- [What is Retrieval Augmented Generation (RAG)?](https://www.searchblox.com/what-is-retrieval-augmented-generation-rag): RAG explained for enterprise audiences.
- [What is a Knowledge Graph?](https://www.searchblox.com/what-is-a-knowledge-graph): Knowledge graph fundamentals.
- [What is Enterprise Search?](https://www.searchblox.com/what-is-enterprise-search): Definition and use cases for enterprise search.
- [What is Cognitive Search?](https://www.searchblox.com/what-is-cognitive-search): Cognitive search defined.
- [What is Elasticsearch?](https://www.searchblox.com/what-is-elasticsearch/): Elasticsearch overview.
- [What is Encryption?](https://www.searchblox.com/what-is-encryption/): Encryption fundamentals.

## Featured articles — GenAI and RAG architecture

- [Production-Ready GenAI Architecture for 2026](https://www.searchblox.com/production-ready-genai-architecture-2026): Architecture blueprint for scaling GenAI in the enterprise.
- [3 Critical Requirements for Successful GenAI Deployments in 2025](https://www.searchblox.com/3-critical-requirements-for-successful-genai-deployments-in-2025): Key prerequisites for GenAI success.
- [Enterprise Search Trends for 2026](https://www.searchblox.com/enterprise-search-trends-for-2026/): Forward-looking trends for 2026.
- [SearchAI: Low-Risk Approach to Generative AI for Enterprises](https://www.searchblox.com/searchai-low-risk-approach-to-generative-ai-for-enterprises/): SearchAI's low-risk GenAI strategy.
- [Automatic Search Relevance Tuning with Hybrid Search and LLM Reranking](https://www.searchblox.com/automatic-search-relevance-tuning-with-hybrid-search-and-llm-reranking/): Hybrid search plus LLM reranking for relevance.
- [How to Improve and Optimize RAG Systems](https://www.searchblox.com/how-to-improve-and-optimize-retrieval-augmented-generation-systems): Practical RAG optimization techniques.
- [How to Calculate the Total Cost of RAG-Based Solutions](https://www.searchblox.com/how-to-calculate-the-total-cost-of-rag-based-solutions/): TCO model for RAG deployments.
- [The Case for Private LLMs in Organizations](https://www.searchblox.com/the-case-for-private-llms-in-organizations/): Why enterprises should consider private LLMs.
- [Rethink Enterprise Search to Power AI Assistants and Agents](https://www.searchblox.com/rethink-enterprise-search-to-power-ai-assistants-and-agents): Rearchitecting search as the foundation for agents.
- [Reshaping Information Discovery with Search and GenAI](https://www.searchblox.com/reshaping-information-discovery-search-genai): How GenAI changes information discovery.
- [Gartner Innovation Insight: Use RAG-as-a-Service](https://www.searchblox.com/gartner-innovation-insight:-use-rag-as-a-service-to-boost-your-ai-ready-data): Gartner perspective on RAG-as-a-service.
- [Generative AI for Search Increases Findability](https://www.searchblox.com/generative-ai-for-search-increases-findability/): How GenAI improves findability.
- [Advancing Knowledge Management and Conversational AI](https://www.searchblox.com/advancing-knowledge-management-and-conversational-ai/): KM meets conversational AI.

## Featured articles — Customer experience and chatbots

- [SearchAI ChatBot — Your Answer to ChatGPT](https://www.searchblox.com/searchai-chatbot-your-answer-to-chatgpt/): Enterprise alternative to ChatGPT grounded in your data.
- [Generative AI Chatbot to Improve CX and Agent Productivity](https://www.searchblox.com/generative-ai-chatbot-to-improve-cx-and-agent-productivity/): Chatbot benefits for CX and agents.
- [Modernize Customer Service with AI Assistants](https://www.searchblox.com/modernize-customer-service-with-ai-assistants/): AI assistants for customer service modernization.
- [Unlock the Last Mile of Knowledge with Conversational AI](https://www.searchblox.com/unlock-the-last-mile-of-knowledge-with-conversational-ai/): Closing the knowledge gap with conversational AI.
- [Driving CX Excellence with Intelligent Enterprise Search](https://www.searchblox.com/driving-cx-excellence-using-intelligent-enterprise-search/): Enterprise search as a CX driver.
- [Empowering Call Centers — Efficiency, Reduced Volume, Enhanced Experiences](https://www.searchblox.com/empowering-call-centers-efficiency-reduced-volume-enhanced-experiences): SearchAI for call center operations.
- [Chatbots and the User Experience](https://www.searchblox.com/chatbots-and-the-user-experience): UX considerations for enterprise chatbots.
- [Turn AI Search Into a Traffic Engine with Smart FAQs](https://www.searchblox.com/turn-ai-search-into-a-traffic-engine-with-smart-faqs/): SmartFAQs for SEO and traffic.
- [FAQs Are Broken — Here's Why and What to Do About It](https://www.searchblox.com/faqs-are-broken-heres-why-and-what-to-do-about-it): Why traditional FAQs fail and how to fix them.

## Featured articles — Adobe Experience Manager

- [Elevate Your Adobe Experience Manager (AEM) Site with AI Chatbots](https://www.searchblox.com/elevate-your-adobe-experience-manager-aem-site-with-ai-chatbots/): Adding AI chatbots to AEM sites.

## Featured articles — E-commerce and personalization

- [Reimagining the E-commerce Search Experience](https://www.searchblox.com/reimagining-the-ecommerce-search-experience): Modern e-commerce search architecture.
- [Personalizing E-commerce Recommendations with SearchAI](https://www.searchblox.com/personalizing-ecommerce-recommendations-with-searchai): Personalized product recommendations.
- [SearchAI E-commerce Product Discovery](https://www.searchblox.com/searchai-ecommerce-product-discovery): E-commerce product discovery overview.
- [SearchAI Visual Search — Let Shoppers Search What They See](https://www.searchblox.com/searchai-visual-search-let-shoppers-search-what-they-see): Visual search for e-commerce.
- [Make Embedded Images Searchable](https://www.searchblox.com/make-embedded-images-within-documents-instantly-searchable): Searching images embedded inside documents.
- [Turn Shoppers into Customers with SmartSuggest](https://www.searchblox.com/turn-shoppers-into-customers-with-searchai-smartsuggest): Conversion lift via SmartSuggest.
- [Add Voice Search to Improve E-commerce Engagement](https://www.searchblox.com/add-voice-search-to-improve-e-commerce-engagement): Voice search for e-commerce.
- [What is Effective Search Personalization?](https://www.searchblox.com/what-is-effective-search-personalization): Personalization principles.
- [Robust Personalized Search That Still Delivers on Privacy](https://www.searchblox.com/robust-personalized-search-that-still-delivers-on-privacy): Privacy-respecting personalization.
- [Add Enterprise Voice Search to Your Website](https://www.searchblox.com/add-enterprise-voice-search-to-your-website): Voice search for enterprise sites.

## Featured articles — Security and compliance

- [SearchAI Security — Secure by Design, Verified with Compliance](https://www.searchblox.com/searchai-security-secure-by-design-verified-with-compliance): SearchAI's security architecture.
- [Secure Enterprise Search Starts Here — NIST Cybersecurity Framework](https://www.searchblox.com/secure-enterprise-search-starts-here-nist-cybersecurity-framework/): Mapping SearchAI to NIST CSF.
- [Five Security Questions to Ask Search Vendors](https://www.searchblox.com/five-security-questions-to-ask-search-vendors): Vendor evaluation checklist.
- [Protect Your Data and Reputation on Elasticsearch](https://www.searchblox.com/protect-your-data-and-your-reputation-on-elasticsearch): Elasticsearch security guidance.

## Featured articles — Enterprise search strategy

- [How to Gain Insight from Search Analytics](https://www.searchblox.com/how-to-gain-insight-from-search-analytics): Using analytics to improve search.
- [How SearchBlox Solves the Search Relevance Problem](https://www.searchblox.com/how-searchblox-solves-the-search-relevance-problem): Relevance approach explained.
- [Three Problems Intelligent Search Solves](https://www.searchblox.com/three-problems-that-intelligent-search-solves-for-you): Three core problems for intelligent search.
- [The Role of Enterprise Search in Digital Transformation](https://www.searchblox.com/the-role-of-enterprise-search-in-digital-transformation): Search as a DX enabler.
- [Why Enterprise Search is Critical for DX](https://www.searchblox.com/why-enterprise-search-is-critical-for-dx/): Enterprise search and digital transformation.
- [Moving Beyond Traditional Enterprise Search](https://www.searchblox.com/moving-beyond-traditional-enterprise-search): Why traditional search is no longer enough.
- [Four Stages of Enterprise Search (White Paper)](https://www.searchblox.com/understanding-the-four-stages-of-enterprise-search-white-paper-video): Four-stage enterprise search maturity model.
- [Using AI to Optimize All Four Stages of Enterprise Search](https://www.searchblox.com/using-ai-to-optimize-all-four-stages-of-enterprise-search/): Applying AI across the four stages.
- [Four Trends Changing Enterprise Search in 2021](https://www.searchblox.com/four-trends-changing-enterprise-search-in-2021): Trend analysis for 2021.
- [7 Best Practices for Enterprise Search User Experience](https://www.searchblox.com/7-best-practices-for-enterprise-search-user-experience): UX best practices.
- [How to Improve an Organization's Search Technology](https://www.searchblox.com/how-does-an-organization-make-its-search-technology-better): Practical improvements.
- [Why Move to Managed Search in the Cloud?](https://www.searchblox.com/why-should-you-move-to-managed-search-in-the-cloud/): Case for managed cloud search.
- [Confirm the Value of AI Before You Invest](https://www.searchblox.com/confirm-the-value-of-ai-before-you-make-an-investment/): AI investment due diligence.
- [Fix Your Content Automatically with AI](https://www.searchblox.com/fix-your-content-automatically-with-ai/): Automated content remediation.
- [Using SmartSynonyms to Enhance Search](https://www.searchblox.com/using-smartsynonyms-to-enhance-search/): SmartSynonyms in practice.
- [SearchBlox Introduces NLP Automation Platform](https://www.searchblox.com/searchblox-introduces-nlp-automation-platform-for-search-and-other-applications/): PreText NLP launch.

## Underlying technology

- [Elasticsearch](https://www.searchblox.com/elasticsearch): SearchBlox and Elasticsearch.
- [OpenSearch](https://www.searchblox.com/opensearch): SearchBlox and OpenSearch.

## Resources

- [Resources Hub](https://www.searchblox.com/resources): All white papers, guides, and reference materials.
- [Blog](https://www.searchblox.com/blog): SearchBlox blog.
- [Tutorials](https://www.searchblox.com/tutorials): Product tutorials and how-tos.
- [Downloads](https://www.searchblox.com/downloads): Downloadable installers and documentation.
- [Press](https://www.searchblox.com/press): Press releases and media coverage.

## Optional

- [Privacy Policy](https://www.searchblox.com/privacy-policy)
- [Terms of Use](https://www.searchblox.com/terms-of-use)