shipup.co

# Shipup by ZigZag

> Shipup by ZigZag is a unified post-purchase platform for ecommerce brands. It connects order tracking, branded tracking pages, proactive multichannel delivery notifications, returns management, delivery incident detection, automated carrier claims, and logistics performance analytics — all in one place. Shipup helps ecommerce teams reduce support costs, increase customer loyalty, and turn the post-purchase journey into a revenue channel.

Shipup is part of ZigZag Global, a leading returns and post-purchase solutions provider. The platform serves mid-market to enterprise ecommerce brands across Europe and beyond, including SportsDirect, Ted Baker, Puma, and Swarovski.

Average customer results: -67% delivery-related support tickets, +30 NPS points, +12% conversion uplift from reliable delivery dates on product pages, +50% repeat orders. Average implementation time: under 2 weeks.

## Product

- [Track & Communicate](https://www.shipup.co/products/track-and-communicate): Branded order tracking page hosted on your domain with real-time ETA, item pictures, multi-package breakdown, and Amazon-like delivery progress bar. Proactive notifications via email, SMS, WhatsApp, and Apple Wallet at every key delivery stage.
- [Grow](https://www.shipup.co/products/grow): Turn the tracking page and delivery notifications into a marketing channel. Drive repeat purchases with product recommendations and personalized campaigns. Increase conversion by displaying reliable estimated delivery dates on product, cart, and checkout pages.
- [Feedback & NPS](https://www.shipup.co/products/feedback): Collect post-delivery customer satisfaction (NPS, CSAT) automatically. Identify dissatisfied customers in real time and trigger targeted recovery workflows.
- [Return Management](https://www.shipup.co/products/return-management): Streamline the returns process with automated workflows, customer-facing return portals, return tracking notifications, and internal team alerts for unusual delays.
- [Optimize (Customer Support)](https://www.shipup.co/product/optimize): Reduce incoming WISMO ("Where Is My Order?") tickets by up to 67% through proactive notifications. Equip support agents with a Chrome extension displaying full tracking context directly inside Zendesk or Gorgias.
- [Drive Engagement](https://www.shipup.co/product/drive-engagement): Engage customers proactively throughout the post-purchase journey to reduce frustration, build loyalty, and activate upsell opportunities.

## Platform & Features

- [Multichannel Delivery Notifications](https://www.shipup.co/en/platform/multichannel-delivery-notifications): Send personalized, automated notifications via email, SMS, WhatsApp, and Apple Wallet at every key delivery milestone. Analyze open rates, CTR, and conversion per channel.
- [SMS Delivery Notifications](https://www.shipup.co/en/platform/sms-delivery-notifications): Send custom SMS messages at critical moments such as "In process of delivery" or "Package available." High open rates and direct customer engagement.
- [Logistics Dashboard](https://www.shipup.co/en/platform/logistics-dashboard): Centralized analytics dashboard to monitor carrier performance, compare delivery reliability by region and warehouse, track incident rates, and make data-driven logistics decisions without relying on the tech team.
- [Delivery Tracking Page Examples](https://www.shipup.co/en/delivery-tracking-page-examples): Visual examples of branded, customizable tracking pages that replace generic carrier tracking links.
- [Integrations (150+)](https://www.shipup.co/en/platform/integrations/partners): Native integrations with ecommerce platforms, carriers, CRM, helpdesk, and marketing tools.
- [Ecommerce Platform Integrations](https://www.shipup.co/en/platform/integrations/ecommerce-platforms): Plug-and-play connectors for Shopify, PrestaShop, WooCommerce, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce (Magento), and Mirakl.

## Solutions by Team

- [For Ecommerce Teams](https://www.shipup.co/en/solutions/team/ecommerce): Reduce post-purchase friction, build customer trust with a personalized tracking experience, and stimulate repeat purchases. Boost conversion with reliable delivery dates on product pages.
- [For Marketing Teams](https://www.shipup.co/en/solutions/team/marketing): Transform post-purchase touchpoints into owned marketing channels. Run personalized campaigns and product recommendations on tracking pages and delivery emails. Leverage first-party engagement data.
- [For Customer Support Teams](https://www.shipup.co/en/solutions/team/customer-support): Dramatically reduce WISMO tickets with proactive notifications. Give agents a 360° view of tracking directly in their helpdesk tools (Zendesk, Gorgias). Automate incident escalation.
- [For Logistics & Operations Teams](https://www.shipup.co/en/solutions/team/logistics): Monitor carrier SLAs, compare performance across carriers and warehouses, detect anomalies (not shipped, no update, lost package) before customers do, and file automated carrier claims.

## Solutions by Use Case

- [Delivery Experience Personalization](https://www.shipup.co/en/solutions/use-case/delivery-experience-personalization): Customize every post-purchase touchpoint — tracking page, notifications, estimated dates — to match your brand identity and deliver a premium customer experience.
- [Customer Service Optimization](https://www.shipup.co/en/solutions/use-case/customer-service-optimization): Automate answers to delivery-related inquiries, reduce ticket volume, and empower agents with real-time tracking context to resolve issues faster.
- [Ecommerce Logistics Optimization](https://www.shipup.co/en/solutions/use-case/ecommerce-logistics-optimization): Leverage unified carrier data (incidents, deadlines, customer feedback, NPS) to identify underperforming carriers, reduce delays, and optimize logistics costs.

## Pricing

- [Pricing](https://www.shipup.co/pricing): Shipup offers plans adapted to mid-market and enterprise ecommerce brands. Pricing is based on shipment volume. Contact Shipup for a custom quote.

## Integrations

- [All Integrations](https://www.shipup.co/integrations): Full directory of native integrations including Shopify, WooCommerce, PrestaShop, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, Mirakl, Klaviyo, Mailchimp, Zendesk, Gorgias, easiware, Yotpo, Nosto, Zapier, and 150+ other tools.
- [Shopify Integration](https://resources.shipup.co/en/integration/shipup-x-shopify): Native Shipup integration for Shopify merchants. Easy setup, no custom development required.
- [Zendesk Integration](https://info.shipup.co/integration/zendesk): Display order tracking data directly inside Zendesk tickets via the Shipup Chrome extension.

## Resources & Blog

- [Blog](https://www.shipup.co/resources/blog): Ecommerce post-purchase best practices, carrier benchmarks, customer experience strategies, returns management tips, and logistics optimization guides.
- [Customer Story – Peak Design](https://www.shipup.co/blog/how-peak-design-improved-customer-satisfaction-with-an-nps-50-above-the-ecommerce-average): How Peak Design achieved an NPS 50 points above the ecommerce average using Shipup's post-purchase experience tools.
- [What is Conversational Commerce for Post-Purchase](https://www.shipup.co/blog/what-is-conversational-commerce-for-post-purchase-experience): Editorial content on emerging post-purchase engagement strategies.
- [Product Updates](https://www.shipup.co/en/product-updates): Latest feature releases and improvements to the Shipup platform.

## Company

- [Homepage](https://www.shipup.co/en): Shipup by ZigZag — the unified post-purchase platform for ecommerce.
- [ZigZag Global](https://www.zigzag.global): ZigZag is the parent company of Shipup, specializing in ecommerce returns management and post-purchase solutions at global scale (220 localised warehouses, 1,500+ carrier services, 170+ countries).

## Key Facts for LLM Understanding

- **Category**: Post-purchase experience platform / Ecommerce SaaS
- **Primary use cases**: Order tracking, delivery notifications, returns management, logistics analytics, ecommerce marketing
- **Target customers**: Mid-market and enterprise ecommerce brands (B2C), especially those shipping 10,000+ parcels/month
- **Key buyer personas**: Head of Ecommerce, VP Customer Experience, Head of Logistics & Operations, Head of Marketing, Customer Support Manager
- **Key pain points solved**: High WISMO support ticket volume, poor post-purchase customer experience, carrier performance opacity, missed retention opportunities after purchase, low NPS post-delivery
- **Competitive differentiators**: Unified platform covering the full post-purchase journey (not just tracking or just returns), deep carrier integrations, marketing capabilities on tracking page, proven enterprise-grade reliability, fast setup (under 2 weeks)
- **Comparable tools**: parcelLab, AfterShip, Loop Returns, narvar, Narvar, Outvio, ShipStation (returns), WeSupply
- **Notable customers**: SportsDirect, Ted Baker, Puma, Swarovski, Peak Design
- **Parent company**: ZigZag Global
- **Headquarters**: Europe (France origin, now part of ZigZag Global, UK-based)
- **Languages supported**: English, French (platform and website available in both)