synerise.com

# Synerise

> Synerise is an AI-powered customer engagement and data intelligence platform. It enables businesses to collect, analyze, and act on behavioral data across all customer touchpoints in real time — driving growth through hyper-personalization, predictive analytics, and intelligent automation.

> For a more detailed version of this file, see [llms-full.txt](https://synerise.com/llms-full.txt).

## Platform Hubs

- [Behavioral Data Hub](https://synerise.com/platform/behavioral): Collect and unify customer data from all sources into a single, real-time behavioral profile.
- [AI Hub](https://synerise.com/platform/ai): Proprietary AI models for predictions, recommendations, and natural language search powered by behavioral data.
- [Automation Hub](https://synerise.com/platform/automation): Orchestrate cross-channel marketing campaigns with intelligent automation workflows.
- [Decision Hub](https://synerise.com/platform/decision): Make data-driven decisions with AI-powered predictions, next-best-action, and analytics.
- [Data Modeling Hub](https://synerise.com/platform/data-modeling): Transform and model data to unlock advanced analytics and segmentation.
- [Experience Hub](https://synerise.com/platform/experience): Deliver personalized experiences across web, mobile, email, and more.

## Solutions

- [Solutions & Use Cases API](https://www.synerise.com/api/brickworks-use-cases): Public JSON catalog of published use cases, including titles, descriptions, goals, funnel stages, categories, capabilities and supporting resources. Supports goal and stage filters and returns totals and facet counts.
- [Behavioral AI Use Cases Across Customer Journeys](https://www.synerise.com/resources/use-cases): Discover practical ways to personalize experiences, automate customer journeys and improve retention with Synerise behavioral AI use cases. Explore the library.

- [Customer Data Platform (CDP)](https://synerise.com/solutions/cdp): Unify customer data from all sources into comprehensive, real-time profiles for activation across every channel.
- [AI Predictions](https://synerise.com/solutions/ai-predictions): Predict customer behavior — churn risk, purchase propensity, lifetime value — using Synerise's proprietary AI models.
- [AI Recommendations](https://synerise.com/solutions/ai-recommendations): Deliver hyper-personalized product and content recommendations powered by graph neural networks.
- [AI Search](https://synerise.com/solutions/ai-search): Enable natural language search experiences with AI-driven semantic understanding and personalization.
- [Marketing Automation](https://synerise.com/solutions/marketing-automation): Design and execute omnichannel marketing workflows with drag-and-drop campaign builders.
- [Data Governance](https://synerise.com/solutions/data-governance): Ensure data quality, compliance, and security across your entire data ecosystem.
- [Data Transformation](https://synerise.com/solutions/data-transformation): Build custom data pipelines, transformations, and aggregations to power advanced use cases.
- [Personalization](https://synerise.com/solutions/personalization): Real-time 1:1 hyper-personalization across every channel, powered by behavioral embeddings.
- [Loyalty](https://synerise.com/solutions/loyalty): AI-powered loyalty programs with points, tiers, gamification, and personalized rewards.
- [Loyalty Performance Management](https://synerise.com/solutions/loyalty-performance-management): Optimize loyalty program performance with AI analytics for engagement, reward ROI, and tier progression.
- [Campaign Performance Management](https://synerise.com/solutions/campaign-performance-management): Measure, optimize, and scale campaign performance with AI-driven attribution and real-time analytics.
- [Brickworks](https://synerise.com/solutions/brickworks): Schema-based behavioral CMS with AI-native personalization, zero-copy federation, and single-API delivery.
- [Retail Media](https://synerise.com/solutions/retail-media): Power retail media and ad platforms with first-party data, real-time audience intelligence, and activation logic.
- [Fraud Report](https://synerise.com/solutions/fraud-report): Detect and report fraud patterns with behavioral analytics and real-time anomaly monitoring.
- [CRM Effectiveness](https://synerise.com/solutions/crm-effectiveness): Measure and improve CRM performance with behavioral insights and campaign effectiveness analytics.
- [Consent Management](https://synerise.com/solutions/consent-management): Capture, store, and enforce customer consent across channels with privacy-by-design controls.
- [Voucher Pools Monitoring](https://synerise.com/solutions/voucher-pools-monitoring): Monitor voucher and coupon pool usage in real time to prevent overspend and abuse.
- [RFM Analysis](https://synerise.com/solutions/rfm-analysis): Segment customers by recency, frequency, and monetary value to target high-value audiences.
- [POS Store Report](https://synerise.com/solutions/pos-store-report): Analyze point-of-sale and in-store performance with unified behavioral and transaction data.
- [Synerise System Agent](https://synerise.com/solutions/system-agent): Agentic AI layer on behavioral AI infrastructure — specialized agents, an in-platform assistant and MCP for external agents, a practical prompt catalog, operator approval before every write, and sentence-to-workflow orchestration.
- [System Agent Prompt Catalog](https://synerise.com/resources/system-agent-prompt-catalog): Ready-to-use prompts for Synerise System Agent. Browse by capability, intent, role and output, with writing guidance and multi-step playbooks.
- [Synerise Customer Agent](https://synerise.com/solutions/customer-agent): One agent that knows the customer, speaks in your brand's voice and sells on live product and business data — your ontology, tools and conversation history.
- [Wallet Pass](https://synerise.com/solutions/wallet-pass): Native digital cards and coupons in Google Wallet and Apple Wallet — a customer channel that needs no app, e-mail address, or phone number.
- [Product Ranking & PLP Optimization](https://synerise.com/solutions/ranking): Category pages that rank on live behavior — real-time, merchandiser-controlled ranking built on Synerise behavioral AI infrastructure.
- [Synerise MCP Server](https://synerise.com/solutions/mcp): Connect any MCP-compatible AI assistant directly to a Synerise workspace for read-only, workspace-scoped queries over analytics, campaigns, and data.

## Industries

- [Retail](https://synerise.com/industries/retail): Personalized shopping experiences and inventory optimization for retail businesses.
- [E-commerce](https://synerise.com/industries/ecommerce): Conversion optimization, product recommendations, and customer retention for online stores.
- [Banking](https://synerise.com/industries/banking): Customer engagement and cross-selling solutions for financial institutions.
- [Insurance](https://synerise.com/industries/insurance): Personalized policy recommendations and risk assessment for insurance companies.
- [Telecommunications](https://synerise.com/industries/telco): Churn prevention and upselling strategies for telecom providers.
- [Travel](https://synerise.com/industries/travel): Dynamic pricing and personalized travel experiences for hospitality and travel companies.
- [Healthcare](https://synerise.com/industries/health): Patient engagement and personalized healthcare communication.
- [Gaming](https://synerise.com/industries/gaming): Player engagement, retention, and monetization for gaming companies.
- [Fashion](https://synerise.com/industries/fashion): Trend-aware recommendations and personalized styling for fashion brands.
- [Automotive](https://synerise.com/industries/automotive): Customer lifecycle management for automotive dealers and manufacturers.
- [Home & Furniture](https://synerise.com/industries/home-furniture): Personalized product discovery for home and furniture retailers.
- [Software](https://synerise.com/industries/software): User engagement and product-led growth for software companies.
- [Payments](https://synerise.com/industries/payments): Transaction analytics and customer insights for payment processors.
- [Customer Service](https://synerise.com/industries/customer-service): AI-powered customer service optimization and satisfaction improvement.
- [News & Publishing](https://synerise.com/industries/news-publishing): Content personalization and reader engagement for media companies.
- [Security](https://synerise.com/industries/security): Security solutions for digital businesses.
- [Compliance](https://synerise.com/industries/compliance): Regulatory compliance management and data governance.
- [General](https://synerise.com/industries/general): Cross-industry AI and data solutions for any business vertical.

## Research & Innovation

- [Research & Innovation](https://synerise.com/research): Synerise's research in behavioral AI, graph neural networks, and foundation models — academic publications, Cleora.ai, and open-source contributions.
- [Cleora](https://synerise.com/component/cleora): Open-source graph embedding engine for ultra-fast, scalable representation learning on sparse data.
- [TerrariumDB](https://synerise.com/component/terrarium): High-performance vector database built for real-time AI inference at scale.
- [Clostera](https://synerise.com/component/clostera): Open-source, Rust-native clustering for billion-scale vector workloads on a single CPU machine.
- [RecSys](https://synerise.com/recsys): Synerise's contributions and achievements at the ACM RecSys conference series.

## BaseModel

- [Synerise BaseModel](https://synerise.com/basemodel): Proprietary foundation AI model trained on behavioral data — powering predictions, recommendations, and semantic search.

## Trust & Security

- [Security](https://synerise.com/security): Enterprise-grade security practices, certifications, and infrastructure protection.
- [Security Culture](https://synerise.com/trust/security-culture): How security is embedded into Synerise's organizational culture and processes.
- [Privacy Protection](https://synerise.com/trust/privacy-protection): Data privacy practices, GDPR compliance, and customer data protection.
- [Continuous Reliability](https://synerise.com/trust/continuous-reliability): SLA commitments, uptime guarantees, and reliability engineering practices.
- [LGPD (Brazil)](https://synerise.com/trust/lgpd-brazil): How Synerise meets Brazil's Lei Geral de Proteção de Dados (LGPD) with SCCs, ISO 27001, and a dedicated DPO.
- [Chile Ley 21.719](https://synerise.com/trust/chile-ley): How Synerise meets Chile's Ley 21.719 data protection law with Standard Contractual Clauses and ISO 27001.

## Legal

- [Cookie Policy](https://synerise.com/legal/cookie-policy): How Synerise uses cookies and similar technologies across its website.
- [Privacy Policy](https://synerise.com/legal/privacy-policy): How Synerise collects, uses, and protects personal data in compliance with GDPR.
- [Terms of Service](https://synerise.com/legal/terms-of-service): Terms and conditions governing use of the Synerise platform and services.
- [Service Level Agreement](https://synerise.com/legal/service-level): Uptime commitments, support response times, and service availability guarantees.
- [End User License Agreement (EULA)](https://synerise.com/legal/eula): Terms governing the use of Synerise software and intellectual property.
- [Data Processing Agreement (DPA)](https://synerise.com/legal/dpa): The contract governing how Synerise processes personal data on behalf of its customers in line with GDPR.

## Resources

- [Documentation](https://hub.synerise.com): Developer documentation, API references, and integration guides.
- [What Synerise Can Do](https://synerise.com/what-synerise-can-do): The full catalog of Synerise capabilities across all six platform hubs, with an interactive feature explorer.
- [How Synerise Helps](https://synerise.com/how-synerise-helps): Overview of how Synerise captures behavioral signals, predicts actions, and automates decisions across touchpoints.
- [Knowledge Base](https://synerise.com/knowledge-base): Articles, guides, and FAQs about behavioral AI, customer data platforms, and marketing automation.
- [Use Cases](https://synerise.com/use-cases): Directory of real-world use cases across industries, with faceted filtering and search.
- [Case Studies](https://synerise.com/case-studies): Real-world customer success stories demonstrating Synerise platform impact.
- [One Marketplace, Millions of Personalized Versions](https://synerise.com/case-studies/marketplace-story): What it took to personalize a leading European marketplace for every visitor — and what went wrong along the way.
- [AI Promotions — Real Case](https://synerise.com/case-studies/personalised-promotions): How a grocery retailer moved from mass promotions to individual behavioral decisions — +30% spend, +35% frequency, 4-5x vs control.
- [Data-driven customer experience in mBank](https://synerise.com/case-studies/mbank): How mBank unified customer data across every channel with Synerise — 4 million profiles, 32 million events tracked daily, 60% more leads, and time to market cut from three months to one week.
- [Changelog](https://synerise.com/changelog): Latest Synerise product updates, new features, improvements, and platform enhancements.
- [Integrations](https://synerise.com/integrations): Pre-built integrations connecting Synerise with e-commerce, CRM, analytics, and marketing platforms.
- [Videos](https://synerise.com/videos): Video content including demos, tutorials, and webinars.
- [How We Work With Clients](https://synerise.com/resources/how-we-work): How Customer Success & Implementation works with enterprise clients in a partner-driven setup.
- [Enterprise Governance](https://synerise.com/resources/governance): Three operational paths, one governance layer — same approvals, same audit trail, same versioning.
- [Synerise Summer Product Update](https://synerise.com/resources/releases): Quarterly release hub — Synerise Customer Agent, Synerise System Agent, Synerise MCP Server and Brickworks, plus what shipped in every platform hub. The Q1 2026 release notes are the second tab.
- [Synerise Summer Product Update 2026 — AI agents, MCP server, behavioral CMS](https://synerise.com/synerise-summer-product-update): Synerise Customer Agent, System Agent, MCP Server and Brickworks — four headline releases and 28 more, all on one behavioral AI infrastructure.
- [Synerise Brand Book](https://www.synerise.com/brand-book): The single source of truth for the Synerise brand: logo usage, colour, typography, imagery, motion and tone of voice, with downloadable logo packs.
- [Hyper-Personalization Playbook](https://synerise.com/playbook/hyper-personalization): Strategic guide to implementing hyper-personalization at scale.
- [AI RFI](https://synerise.com/ai-rfi): AI Request for Information — evaluate Synerise AI capabilities for your organization.
- [Contact](https://synerise.com/contact): Get in touch with Synerise for demos, partnerships, or support.
- [Demo Request](https://synerise.com/demo-request): Request a personalized demo of the Synerise platform tailored to your industry and use cases.
- [Live demos](https://synerise.com/demo): Try three live Synerise demos: Brickworks turning one data model into every customer screen, Synea behavioral AI conversational agents, and a VTEX storefront powered by Synerise.

## Company

- [About Synerise](https://synerise.com/about): Composable AI infrastructure that captures behavioral signals in real time, predicts next actions, and automates decisions.
- [Company Overview](https://synerise.com/company-overview): Synerise at a glance — mission, leadership, technology, and global reach.
- [Careers](https://synerise.com/careers): Open positions and career opportunities at Synerise, headquartered in Kraków, Poland.
- [Awards](https://synerise.com/awards): Industry recognition and awards received by Synerise from Gartner, Forrester, and others.
- [CSR](https://synerise.com/company/csr): How Synerise uses technology as a force for change — education, talent development, chess, young female leaders, sport, and community.
- [EU Projects](https://synerise.com/eu-projects): European Union funded research and development projects.
- [Events](https://synerise.com/events): Every Synerise event — meetups, conferences and partner days across Europe and Latin America, with dates, venues and whether they are open or invitation only.
- [Poland's Technological Sovereignty](https://synerise.com/polish-technological-sovereignty): The national programme document by Jarosław Królewski and Jacek Dąbrowski on science, AI, and the technological security of the state (PL & EN).

## Partner Program

- [Partners](https://synerise.com/partners): Synerise partner program, technology partnerships, and go-to-market opportunities.
- [Partner Catalog](https://synerise.com/partner-catalog): Directory of certified Synerise implementation and technology partners.
- [Partner Earnings Calculator](https://synerise.com/partners/calculator): Estimate potential partner earnings based on engagement scenario, contract size, and deal volume.
- [Partner Skills](https://synerise.com/partners/skills): Download Synerise agent skill bundles for partners — content templates, brand voice, and presentation builder.
- [Partner Meetup](https://synerise.com/partners/meetup): Two days in Kraków with 50+ invited partners — Brickworks, Partner Skills, and the LATAM road ahead.
- [Solutions API Documentation](https://synerise.com/partners/api): Public HTTP API for retrieving the structured content behind the synerise.com/solutions pages — endpoints, schema, rate limits, and stability guarantees.