sysaid.com
Last updated: 10/29/2025valid
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# SysAid
> Welcome to SysAid Blog. Click here and read our latest tips, news, and trends in the IT world!
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## Pages
- [Gartner MQ](https://www.sysaid.com/gartner-mq): CUSTOMER RESULTS Get more done. While improving user satisfaction. You don’t have to play catch-up with IT tickets. Speed up...
- [Software License Management](https://www.sysaid.com/it-service-management-software/software-license-management): { "@context": "https://schema. org", "@type": "FAQPage", "mainEntity": }
- [Responsible disclosure](https://www.sysaid.com/responsible-disclosure): Scope This policy covers technical security vulnerabilities in SysAid-owned systems, products, and services. SysAid SaaS (Cloud) Customer assets. On-Premise –...
- [IT Support Assistant](https://www.sysaid.com/it-support-assistant)
- [IT Service Management Software V2](https://www.sysaid.com/it-service-management-software-v2): This content is password protected. To view it please enter your password below: Password:
- [Homepage3](https://www.sysaid.com/)
- [Service Catalog Management](https://www.sysaid.com/service-catalog-management)
- [Change Management Software](https://www.sysaid.com/it-service-management-software/change-management-software)
- [Implementation Services](https://www.sysaid.com/implementation-services)
- [Automations](https://www.sysaid.com/automations)
- [AI Agent Builder](https://www.sysaid.com/ai-agent-builder)
- [Security & Governance](https://www.sysaid.com/security-and-governance)
- [AI Agents](https://www.sysaid.com/ai-agents)
- [Knowledge Management](https://www.sysaid.com/it-service-management-software/knowledge-management)
- [Workflow Designer](https://www.sysaid.com/it-service-management-software/workflow-designer)
- [Service Level Management](https://www.sysaid.com/it-service-management-software/service-level-management)
- [Sysaid Copilot for Agents](https://www.sysaid.com/sysaid-copilot/sysaid-copilot-for-agents)
- [SysAid Copilot for end users](https://www.sysaid.com/sysaid-copilot/sysaid-copilot-for-end-users)
- [SysAid Copilot](https://www.sysaid.com/sysaid-copilot)
- [Request Management](https://www.sysaid.com/it-service-management-software/request-management)
- [Problem Management V2](https://www.sysaid.com/it-service-management-software/problem-management)
- [IT Asset Management V2](https://www.sysaid.com/it-service-management-software/it-asset-management): { "@context": "https://schema. org", "@type": "FAQPage", "mainEntity": }
- [Plans](https://www.sysaid.com/plans): document. addEventListener("DOMContentLoaded", (event) => { const tooltips = { "Chatbot for End-Users": "A conversational AI-powered assistant that helps users resolve...
- [Incident Management](https://www.sysaid.com/it-service-management-software/incident-management)
- [Free Trial](https://www.sysaid.com/trial): Start your free trial
- [Agentic Service Management](https://www.sysaid.com/agentic-service-management)
- [CMDB Software](https://www.sysaid.com/it-service-management-software/cmdb-software)
- [Reporting & Analytics](https://www.sysaid.com/reporting-analytics)
- [SysAid Certification](https://www.sysaid.com/sysaid-certification)
- [News](https://www.sysaid.com/news)
- [ROI Calculator](https://www.sysaid.com/roi-calculator): 1/4 Curious how AI could take the pressure off your IT team and streamline everyday tasks? Next 2/4 Where would...
- [Lansweeper](https://www.sysaid.com/it-service-management-software/lansweeper): The SysAid Advanced Discovery solution powered by Lansweeper eliminates blind spots by bringing real-time asset intelligence into your ITSM workflows
- [About us](https://www.sysaid.com/company/about-us)
- [CSR](https://www.sysaid.com/company/about-us/csr): Discover SysAid's CSR initiatives that celebrate diversity and inclusion, empower communities through volunteer efforts, and prioritize employee wellbeing with innovative programs and benefits.
- [Privacy Policy](https://www.sysaid.com/privacy-policy)
- [SysAid is officially certified by PinkVERIFY](https://www.sysaid.com/it-service-management-software/sysaid-is-officially-certified-by-pink-verify): SysAid is officially certified by Pink VERIFY - The Industry’s #1 Stamp of Approval for IT Service Management (ITSM) Tools
- [PeopleCert Accredited ITIL Tool Vendor](https://www.sysaid.com/it-service-management-software/peoplecert-accredited-itil-tool-vendor): SysAid is a PeopleCert-certified ITIL 4 Accredited Tool Vendor. Explore ITSM solutions built to the highest industry standards and best practices—start your journey today.
- [SYSAID AI SERVICES – TERMS AND CONDITIONS](https://www.sysaid.com/support/sysaid-documentation/sysaid-copilot-terms-and-conditions): Get Started Risk-Free: Understand SysAid AI Services Terms and Conditions license agreement.
- [Interactive experience](https://www.sysaid.com/interactive): Welcome to SysAid Interactive Product Tour
- [Candidates Privacy Policy](https://www.sysaid.com/candidates-privacy-policy)
- [Sitemap](https://www.sysaid.com/sitemap): Discover the complete sitemap of SysAid's website, providing a structured overview of all the pages, resources, and features offered.
- [Glossary](https://www.sysaid.com/glossary): Enhance your IT terminology knowledge with this comprehensive glossary. Explore the meanings of important IT terms from A to Z by SysAid.
- [Environmental and Waste Management Policy](https://www.sysaid.com/support/sysaid-documentation/environmental-and-waste-management-policy): SysAid's environmental and waste management policy demonstrates its dedication to sustainable and responsible business operations.
- [Sexual Harassment, Discrimination and Retaliation Policies](https://www.sysaid.com/support/sysaid-documentation/sexual-harassment-discrimination-and-retaliation-policies): Modern slavery is a crime and a violation of human rights. SysAid believes that it has no place in our business or supply chains.
- [Self-service Depot](https://www.sysaid.com/support/upgrade-account)
- [SysAid for Teams Free Trial](https://www.sysaid.com/sysaid-for-teams-free-trial): Sign up for a free 30 day free trial, let us help you resolve your issues faster and make service smoother.
- [Events](https://www.sysaid.com/events)
- [Anti-Money Laundering Policy](https://www.sysaid.com/support/sysaid-documentation/anti-money-laundering-policy): SysAid upholds its commitment to ethical business practices with its anti-money laundering policy, ensuring compliance with regulations.
- [Remote Desktop](https://www.sysaid.com/it-service-management-software/remote-desktop)
- [Data Management](https://www.sysaid.com/it-service-management-software/data-management): Enhance performance and declutter your workspace with effective data management. Discover more with SysAid!
- [IT Benchmark](https://www.sysaid.com/it-service-management-software/it-benchmark)
- [Manager Dashboard](https://www.sysaid.com/it-service-management-software/manager-dashboard)
- [Mobile Solution](https://www.sysaid.com/it-service-management-software/mobile-solution)
- [System and Interfaces](https://www.sysaid.com/it-service-management-software/system-and-interfaces)
- [Tasks and Projects](https://www.sysaid.com/it-service-management-software/tasks-and-projects)
- [Flexibility](https://www.sysaid.com/it-service-management-software/flexibility): Learn about SysAid's IT service management software and its flexibility in meeting the diverse needs of businesses.
- [Network Discovery](https://www.sysaid.com/it-service-management-software/it-asset-management/network-discovery): Discover your network and deploy the SysAid Agent to computers running Windows, Linux, Mac, and Unix. Also discover and enroll iOS and Android devices.
- [Hardware and Network Monitoring](https://www.sysaid.com/it-service-management-software/hardware-and-network-monitoring): SysAid Monitoring provides alerts and notifications so you can proactively manage hardware and IT network components, monitor space and usage
- [Knowledge Base](https://www.sysaid.com/it-service-management-software/knowledge-base): With SysAid Knowledge Base agents can find and share knowledge articles within SysAid Help Desk, and end users can self-help via the Self-Service Portal.
- [Password Reset](https://www.sysaid.com/it-service-management-software/password-reset): SysAid's Self-Service Password Reset module empowers end-users to securely reset passwords without IT support, enhancing productivity.
- [Remote Control](https://www.sysaid.com/it-service-management-software/remote-control)
- [Chat](https://www.sysaid.com/it-service-management-software/chat): Enable instant issue resolution with SysAid's live chat for IT teams. Empower users and IT support with seamless communication. Request a demo today!
- [Important Update Regarding Apache Log4j](https://www.sysaid.com/security-compliance/important-update-regarding-apache-log4j)
- [SysAid for Teams Free Trial](https://www.sysaid.com/sysaid-for-teams-free-trial-2)
- [AWS Partnership](https://www.sysaid.com/aws-partnership)
- [Data Backup Policy](https://www.sysaid.com/support/sysaid-documentation/data-backup-policy): Any data that You upload to SysAid’s Server throughout the Term while using the Services, belongs to You.
- [Data Processing Addendum (“DPA”)](https://www.sysaid.com/support/sysaid-documentation/data-processing-addendum-dpa)
- [Cloud Terms and Conditions](https://www.sysaid.com/support/sysaid-documentation/cloud-terms-and-conditions)
- [Governing Law, Jurisdiction and Venue](https://www.sysaid.com/support/sysaid-documentation/governing-law-jurisdiction-and-venue): The applicable governing law provision is based on Your country of incorporation.
- [Anti-Bribery and Anti-Corruption Laws](https://www.sysaid.com/support/sysaid-documentation/anti-bribery-policy-and-anti-corruption-laws): Learn about SysAid's anti-bribery policy and its adherence to anti-corruption laws, ensuring ethical business conduct globally.
- [Non-Discrimination Policy](https://www.sysaid.com/support/sysaid-documentation/non-discrimination-policy): Each Party to this Contract shall abide, as applicable under governing law, to the requirements of applicable law.
- [Anti-Slavery](https://www.sysaid.com/support/sysaid-documentation/anti-slavery-policy): Access SysAid's anti-slavery policy documentation, reflecting its commitment to ethical business practices and human rights.
- [Server Uptime Commitment](https://www.sysaid.com/support/sysaid-documentation/uptime-commitment): SysAid's Uptime Commitment underscores its dedication to providing reliable and uninterrupted service to its customers.
- [Product Summary](https://www.sysaid.com/plans/product-summary): Check out SysAid's product summary. We give a rundown on all components with a detailed description of each.
- [Evaluation License Terms](https://www.sysaid.com/support/sysaid-documentation/evaluation-license-terms): Get Started Risk-Free: Understand SysAid Evaluation License Terms. free of charge.
- [Data Storage Location](https://www.sysaid.com/support/sysaid-documentation/data-storage-location): SysAid strictly adheres to all relevant local data protection laws and regulations. We stores your data in the location where you access SysAid’s services.
- [Data Security](https://www.sysaid.com/support/sysaid-documentation/data-security)
- [Website Image Disclaimer](https://www.sysaid.com/website-image-disclaimer): Website Image Disclaimer - Learn about SysAid's website image disclaimer policy, ensuring transparency and accuracy in visual content.
- [Send files](https://www.sysaid.com/support/send-files)
- [On-premises upgrade](https://www.sysaid.com/plans/upgrade)
- [MTTR Calculator](https://www.sysaid.com/mttr-calculator)
- [SysAid Documentation](https://www.sysaid.com/support/sysaid-documentation)
- [SysAid Professional Services](https://www.sysaid.com/support/professional-services): SysAid Professional Services works with you to: identify your needs, tailor SysAid to suit those needs, and execute the plan from start to finish.
- [Automate Joe](https://www.sysaid.com/automate-joe-helpdesk): Automate Joe is not yet enabled in your SysAid. Speak to your Customer Success Manager to see what you’re missing...
- [Frequently Asked Questions](https://www.sysaid.com/support/faq): Find answers about SysAid’s ITSM, service desk, asset management, and more. Explore key features and modules in our FAQs section
- [Upgrade Account](https://www.sysaid.com/support/upgrade-account-request)
- [Management Team](https://www.sysaid.com/company/management-team)
- [Video Knowledge Base](https://www.sysaid.com/support/video-knowledge-base): ideo Knowledge Base - Explore SysAid's video knowledge base for insightful tutorials and demonstrations on IT service management, troubleshooting, and more.
- [Newsletter](https://www.sysaid.com/company/newsletter)
- [On-premises](https://www.sysaid.com/plans/on-premises): Ensure the quality of your work doesn't decline. On-premise IT software with ticket management, ITIL adoption, asset management, advanced analytics and more.
- [Task Automation](https://www.sysaid.com/it-service-management-software/task-automation)
- [Cloud](https://www.sysaid.com/plans/cloud): Try SysAid's scalable cloud ITSM and help desk software for free. ITIL-aligned, trusted by 1000+ customers. Start your free trial today.
- [Ticket Automation](https://www.sysaid.com/it-service-management-software/ticket-automation)
- [Careers positions](https://www.sysaid.com/company/careers/positions): Careers Positions - Explore career opportunities at SysAid and browse current job openings for various positions in IT and beyond.
- [Manufacturing Solution](https://www.sysaid.com/solutions/servicedesk-for-manufacturing)
- [MSP Solution](https://www.sysaid.com/solutions/servicedesk-for-msp)
- [Healthcare Solution](https://www.sysaid.com/solutions/servicedesk-for-healthcare)
- [Pathfinders](https://www.sysaid.com/pathfinders)
- [Education Solution](https://www.sysaid.com/solutions/servicedesk-for-education)
- [Careers](https://www.sysaid.com/company/careers): Ready for a new challenge? Join the innovative team at SysAid and explore a variety of career opportunities. Apply now!
- [Contact us](https://www.sysaid.com/company/contact-us)
---
## Posts
- [Beyond Automation: what to look for in an AI-powered IT service management platform](https://www.sysaid.com/blog/itsm/beyond-automation-what-to-look-for-in-an-ai-powered-it-service-management-platform): While automation has long been a cornerstone of efficient IT Service Management (ITSM), the advent of AI has elevated its...
- [Navigating IT changes: the best change management software for complex environments](https://www.sysaid.com/blog/itsm/navigating-it-changes-the-best-change-management-software-for-complex-environments): In today’s fast-moving IT landscape, change is constant. From routine software updates to major system migrations, handling change effectively is...
- [Real-time resolution: How to choose incident management software with advanced analytics](https://www.sysaid.com/blog/itsm/how-to-choose-incident-management-software-with-advanced-analytics): In IT, every minute of downtime costs. Systems stall, teams slow down, and business takes a hit. That is why...
- [Beyond tracking: smarter IT asset management for remote monitoring and optimization](https://www.sysaid.com/blog/asset-management/beyond-tracking-smarter-it-asset-management-for-remote-monitoring-and-optimization): Managing IT assets today is about a lot more than keeping tabs on where they are. With teams spread out...
- [AI Mania: DeepSeek Doubling Down on the Evolving, Growing Need for AI](https://www.sysaid.com/blog/generative-ai/deepseek-ai-itsm-security-risks): The public launch of the DeepSeek artificial intelligence (AI) chatbot in early 2025 caused a significant media buzz, with it...
- [Automating your IT service desk: a step-by-step guide to efficiency and user satisfaction](https://www.sysaid.com/blog/itsm/automating-your-it-service-desk-a-step-by-step-guide-to-efficiency-and-user-satisfaction): IT service desks are often buried under repetitive requests, from password resets to software installations. For many teams, these tasks...
- [Find the best workflow automation software for your IT services](https://www.sysaid.com/blog/itsm/find-the-best-workflow-automation-software-for-your-it-services): Introduction In today’s fast-paced business environment, the question isn’t whether to automate your IT processes, but how. With an overwhelming...
- [How to find a reliable ITSM platform for enterprise-level organizations?](https://www.sysaid.com/blog/itsm/how-to-find-a-reliable-itsm-platform-for-enterprise-level-organizations): Introduction For enterprise-level organizations, choosing an ITSM platform is about more than just features, about reliability. A platform that’s unreliable...
- [How to choose the right ITSM software?](https://www.sysaid.com/blog/itsm/how-to-choose-the-right-itsm-software): Introduction The search for new ITSM software can feel like navigating a crowded and confusing marketplace. It’s a critical decision,...
- [How can problem management software help reduce recurring IT issues?](https://www.sysaid.com/blog/itsm/how-can-problem-management-software-help-reduce-recurring-it-issues): As an IT professional, there are few things more frustrating than a recurring incident. You fix it, the ticket is...
- [A CIO Buyer’s Guide to Building an AI Roadmap](https://www.sysaid.com/blog/itsm/cio-guide-ai-roadmap): Artificial intelligence (AI) has increasingly become a business-critical capability in the last few years and, as a CIO, you likely...
- [Mastering IT process automation: strategies for effective workflow optimization](https://www.sysaid.com/blog/itsm/mastering-it-process-automation-strategies-for-effective-workflow-optimization): In today’s fast-paced business environment, the question isn’t whether to automate your IT processes, but how. With an overwhelming number...
- [What are the top features to consider in ITSM platforms?](https://www.sysaid.com/blog/itsm/what-are-the-top-features-to-consider-in-itsm-platforms): Choosing an IT Service Management (ITSM) platform is one of the most critical decisions an IT leader can make. The...
- [How to automate your IT service management – all you need to know](https://www.sysaid.com/blog/itsm/how-to-automate-your-it-service-management-all-you-need-to-know): “How can I automate our IT service processes effectively? ” This is the question on the mind of every IT...
- [Enhancing efficiency and automation: harnessing AI for modern IT Service Management](https://www.sysaid.com/blog/itsm/enhancing-efficiency-and-automation-harnessing-ai-for-modern-it-service-management): As an IT leader or manager in a mid-sized company, you’re constantly fighting fires. It’s a never-ending cycle of manual...
- [SysAid has signed the Cloud security Alliance’s AI Trustworthy Pledge](https://www.sysaid.com/blog/cloud/sysaid-has-signed-the-cloud-security-alliances-ai-trustworthy-pledge): AI is rapidly changing IT service management (ITSM)-but with innovation comes responsibility. For mid-market IT teams, the pressure is real:...
- [How do I find software that automates our IT service desk tasks?](https://www.sysaid.com/blog/itsm/how-do-i-find-software-that-automates-our-it-service-desk-tasks): I know the grind of a busy it service desk all too well. Manual ticket triage, endless sorting and routing,...
- [SysAid recognized as one of the top-rated help desk software in 2025](https://www.sysaid.com/blog/sysaid/sysaid-recognized-as-one-of-the-top-rated-help-desk-software-in-2025): We’re proud to share that SysAid has been honored with multiple recognitions from Gartner Digital Markets brands – Capterra, GetApp,...
- [ITSM in 2025 – What You Need to Know](https://www.sysaid.com/blog/itsm/itsm-in-2025-what-you-need-to-know): ITSM in 2025 is driven by Agentic AI and real-time ITAM. Discover how smart service desks are reshaping IT operations & business impact.
- [From feedback to fuel: building a real CX program in IT](https://www.sysaid.com/blog/uncategorized/from-feedback-to-fuel-building-a-real-cx-program-in-it): Agentic AI is reshaping enterprise work. Discover how CEOs are harnessing AI agents to transform processes, boost efficiency, and build customer-centric IT programs.
- [Top 7 CEOs on Agentic AI: Insights from the Frontlines of Innovation](https://www.sysaid.com/blog/generative-ai/top-7-ceos-on-agentic-ai-insights-from-the-frontlines-of-innovation): Hear seven CEOs share frontline insights on Agentic AI and why autonomous agents are redefining innovation, productivity, and competitive advantage.
- [Agentic AI’s Relevance and Importance to ITSM](https://www.sysaid.com/blog/generative-ai/agentic-ai-in-itsm): Discover how Agentic AI is transforming ITSM with autonomous, goal-driven capabilities. Learn its benefits and key use cases here.
- [How to Manage Change Effectively](https://www.sysaid.com/blog/itsm/how-to-manage-change-effectively): Change matters. And how your organization manages change matters, including the best practices for change management employed by your corporate...
- [What are 5 Cybersecurity Measures for Service Desks?](https://www.sysaid.com/blog/service-desk/5-cybersecurity-measures-service-desks): The 5 Cs of cybersecurity and how service desks play a critical role in protecting digital assets, ensuring compliance, and managing risk.
- [How to Leverage AI and Automation in IT Service Desks](https://www.sysaid.com/blog/generative-ai/how-to-leverage-ai-and-automation-in-it-service-desks): This blog looks at how you can leverage AI and automation in your IT service desk, plus machine learning support in IT.
- [How to Improve Your Organization’s ITAM Maturity](https://www.sysaid.com/blog/asset-management/how-to-improve-your-organizations-itam-maturity): This blog looks at what will improve your ITAM practice’s maturity to make it far more valuable to your business.
- [What is Agentic AI? Transforming ITSM Through Intelligent Automation](https://www.sysaid.com/blog/sysaid/what-is-agentic-ai-transforming-itsm-through-intelligent-automation): Learn how Agentic AI empowers IT teams with proactive detection, contextual decision-making, and continuous evolution to streamline complex ITSM tasks.
- [Transforming IT Operations with SysAid’s New UI](https://www.sysaid.com/blog/sysaid/sysaid-new-ui-transforming-operations): This blog explains the need for SysAid’s new UI, shares its key capabilities and benefits, and highlights a customer case study.
- [Better Business Through Better IT – The TigerFeet SysAid Story](https://www.sysaid.com/blog/service-desk/tigerfeet-sysaid-story): This blog explains how SysAid Spaces is helping TigerFeet improve its business operations and outcomes through better IT.
- [Why Winning the TMC 2024 Generative AI Product of the Year Award is Just the Start](https://www.sysaid.com/blog/sysaid/why-winning-the-tmc-2024-generative-ai-product-of-the-year-award-is-just-the-start): This blog takes a look at how SysAid won the TMC 2024 Generative AI Product of the Year Award. Read it here.
- [Unlock Deeper Insights with SysAid Copilot](https://www.sysaid.com/blog/generative-ai/unlock-deeper-insights-sysaid-copilot): This blog explores how SysAid Copilot delivers valuable insights across eight key areas. See what it's all about here.
- [Kicking off 2025: SysAid Wraps Up 2024 With Prestigious Recognitions from Gartner Digital Markets in 2024](https://www.sysaid.com/blog/itsm/kicking-off-2025-sysaid-wraps-up-2024-with-prestigious-recognitions-from-gartner-digital-markets-in-2024): SysAid earns top honors from Capterra, Software Advice, and GetApp for ITAM, Remote Support, and more—see how our AI-powered platform keeps raising the bar.
- [What ITSM Professionals Need to Know About GenAI Capabilities](https://www.sysaid.com/blog/generative-ai/genai-capabilities-need-to-know): The IT service management (ITSM) world is consistently awash with trends related to new ITSM thinking and technology. Unfortunately, these...
- [Streamline IT Operations and Optimize Resource Utilization with GenAI](https://www.sysaid.com/blog/generative-ai/streamline-it-operations-genai): This blog looks at how GenAI can help enhance employee experience and streamline IT operations and optimize resource utilization.
- [How Agentic AI is Transforming IT Service Management](https://www.sysaid.com/blog/itsm/how-agentic-ai-is-transforming-it-service-management): Agentic AI is reshaping IT Service Management by automating complex tasks and boosting team efficiency. See how SysAid empowers mid-market ITSM success.
- [Cybersecurity Considerations When Choosing ITSM: A Deep Dive](https://www.sysaid.com/blog/itsm/cybersecurity-considerations-when-choosing-itsm-a-deep-dive): IT Service Management (ITSM) platforms have become the backbone of modern organizations, streamlining operations, optimizing workflows..
- [AI-Powered Asset Management: A Game-Changer for IT Departments](https://www.sysaid.com/blog/asset-management/ai-powered-asset-management-game-changer): Most IT organizations are under pressure to better meet business needs. This pressure can relate to increased service quality and...
- [Transform Your Service Desk with a GenAI Chatbot for Agents](https://www.sysaid.com/blog/generative-ai/service-desk-genai-chatbot-for-agents): Much has been written about the opportunities of generative AI (GenAI) chatbots in an end-user context. Where the GenAI capabilities...
- [Streamline IT Support with Image Analysis](https://www.sysaid.com/blog/generative-ai/sysaid-image-analysis): The SysAid ITSM solution now includes Image Analysis – a GenAI capability that can help all organizations. Here's all the information.
- [Why Multi-Channel IT Support is Essential in the GenAI Era](https://www.sysaid.com/blog/generative-ai/multi-channel-it-support-genai-era): Multi-channel IT support is essential in a GenAI era, enhancing capabilities in accessibility, automation and efficiency. This blog explains.
- [What’s the Difference Between AI and GenAI in the Context of ITSM?](https://www.sysaid.com/blog/generative-ai/difference-ai-genai): The difference between AI and GenAI affects ITSM outcomes. See how each supports automation, content creation, and smarter service delivery with SysAid.
- [10 Ways AI Improves IT Service Desk Operations and Outcomes](https://www.sysaid.com/blog/generative-ai/ai-improves-service-desk-operations): Take a look at ten AI use cases for the IT service desk which are available now for ITSM professionals and organizations to benefit from.
- [If AI is the Future of ITSM, That Future is Already Here](https://www.sysaid.com/blog/itsm/ai-future-already-here): Artificial intelligence (AI) in IT service management (ITSM) has long been touted as the future of ITSM and the future...
- [IT Pros Are Going All-In on Advanced AI for ITSM](https://www.sysaid.com/blog/itsm/it-pros-are-going-all-in-on-advanced-ai-for-itsm): IT service management (ITSM) tools are shaking things up. They're getting smarter, fast. Think AI and GenAI – the new must-haves.
- [IT Self-Service: Crash, Burn, and Comeback with GenAI](https://www.sysaid.com/blog/itsm/it-self-service-crash-burn-and-comeback-with-genai): Explore the crash, burn, and GenAI-powered comeback of IT self-service—and learn how modern AI tools finally deliver the experience users expect.
- [Measuring Success in IT](https://www.sysaid.com/blog/itsm/measuring-success-it): There's a wealth of best practice KPIs out there for IT organizations, but are these still the best way to measure and report on IT success?
- [Why Your IT Service Desk Agents Need Copilots](https://www.sysaid.com/blog/itsm/service-desk-agents-copilots): This blog explains what Copilots are before focusing on how they help and why your IT service desk agents need them.
- [Debunking Generative AI Myths in ITSM: It's Time to Rethink](https://www.sysaid.com/blog/generative-ai/debunking-generative-ai-myths-in-itsm-its-time-to-rethink): Gen AI is a trending topic, but many of us are still figuring out how it fits into ITSM. Let's explore how Gen AI can help us work more efficiently.
- [Key Factors to Consider when Evaluating AI ITSM Solutions](https://www.sysaid.com/blog/itsm/evaluating-ai-in-itsm): So, your organization has realized that it needs a new IT service management (ITSM) solution. But what should it include...
- [Let's Talk Employee Experience: Why Our AI Chatbot via Microsoft Teams is the Gamechanger You've Been Waiting For](https://www.sysaid.com/blog/itsm/why-our-ai-chatbot-via-microsoft-teams-is-the-gamechanger): The way employees interact with IT support is due for a major overhaul. We're talking about saying goodbye to those clunky ticketing systems
- [Overcome Asset Warranty Chaos: 6 Best Practices for Effective Management](https://www.sysaid.com/blog/itsm/overcome-asset-warranty-chaos-6-best-practices-for-effective-management): Keeping your IT equipment running smoothly is crucial, But between complex terms, expiring dates, and a claim process that feels like a maze,
- [Employee Experience is for IT Service Provider Staff, Too](https://www.sysaid.com/blog/itsm/employee-experience-is-for-it-service-provider-staff-too): The IT organization is focusing more on the employees it serves, but what about the employees working in IT and their employee experience?
- [How Does AI in ITSM Enhance Service Management?](https://www.sysaid.com/blog/generative-ai/ai-improves-itsm): See how AI in ITSM transforms incidents, requests, and changes using predictive analytics and automation. Optimize operations with SysAid today.
- [How Best to Sell Enterprise Service Management to Other Lines of Business](https://www.sysaid.com/blog/itsm/sell-enterprise-service-management-other-business): Advice on how best to sell enterprise service management to other lines of business. Rea the full article here.
- [Practical Business Use Cases for ESM](https://www.sysaid.com/blog/itsm/practical-business-use-cases-for-esm): This blog shares some practical business use cases for ESM (enterprise service management). Take a look here.
- [Preparing IT Staff for AI Use](https://www.sysaid.com/blog/itsm/preparing-it-staff-for-ai-use): Tips to ensure that your org’s adoption of AI for ITSM is facilitated by focused, people-related activities that prepare IT staff for AI use.
- [SysAid On-Prem Software CVE-2023-47246 Vulnerability](https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification): SysAid On-Prem Software CVE-2023-47246 Vulnerability - Learn about the security flaw in SysAid's on-premises software version.
- [Managing Healthcare Onboarding and Offboarding More Efficiently](https://www.sysaid.com/blog/service-desk/healthcare-onboarding-offboarding): Here we look at the common challenges of healthcare onboarding before explaining how existing IT practices can be used to make improvements.
- [Automating Healthcare Workflows Using IT Practices to Improve Efficiency](https://www.sysaid.com/blog/service-desk/automating-healthcare-workflows): Automate healthcare workflows with IT practices for improved efficiency. Learn more from SysAid.
- [2024 ITSM Trends – “Do Existing Things Better”](https://www.sysaid.com/blog/itsm/itsm-trends-2024): Which 2024 ITSM trends will be relevant to organizations seeking to improve their business value? This article explores.
- [HIPAA and IT Asset Management in Healthcare](https://www.sysaid.com/blog/asset-management/hipaa-and-it-asset-management-in-healthcare): This blog explains where and how ITAM supports HIPAA requirements across various compliance and efficiency needs.
- [ChatGPT in ITSM and ESM: Use Cases](https://www.sysaid.com/blog/itsm/chatgpt-in-itsm-and-esm): This blog shares examples of ChatGPT in ITSM and how it can be employed in operations to improve operations and outcomes.
- [Considering Generative AI for ITSM? Here’s What You Need to Know](https://www.sysaid.com/blog/itsm/generative-ai-for-itsm): What is generative AI in ITSM and how it works (at a high level)plus see ITSM-related examples for its use. Read it here
- [The Many AI-enabled Capabilities Available to ITSM and ESM](https://www.sysaid.com/blog/itsm/ai-enabled-capabilities-itsm): This blog post shares information on different types of AI-enabled capabilities and how they will benefit your ITSM and ESM operations and outcomes.
- [What You Need to Know About Change Enablement](https://www.sysaid.com/blog/itsm/know-about-change-enablement): This blog looks at everything you need to know about change enablement. From what's different in ITIL 4 to successful CAB meetings.
- [Everything You Need to Know about Service Desk Metrics](https://www.sysaid.com/blog/service-desk/service-desk-metrics): Metrics are essential as they communicate value, progress, and improvements, facilitate alignment and collaboration.
- [How to Increase Manufacturing Throughputs Thanks to Greater Equipment Uptime](https://www.sysaid.com/blog/itsm/how-to-increase-manufacturing-throughputs): This blog focuses on the ITSM processes and enabling technology that can help both the MTBF and MTTR in the world of manufacturing.
- [Why Your Modern ITSM Capabilities Need Better Knowledge Management](https://www.sysaid.com/blog/itsm/knowledge-management-capabilities): Enhance your organization's ITSM capabilities with insights from this blog.
- [How Service Management Capabilities Will Reduce Your Manufacturing Operating Costs](https://www.sysaid.com/blog/itsm/service-management-manufacturing-operation-costs): This blog looks at the opportunity for ITSM tools and best practices to benefit manufacturing operating costs.
- [Why and How 2023 Will Be an Interesting Year for ITSM](https://www.sysaid.com/blog/itsm/2023-interesting-year-itsm): What’s likely to impact your organization’s ITSM capabilities in 2023 to make it an interesting year for ITSM? This blog by SysAid explores
- [Getting Started with Continual Improvement](https://www.sysaid.com/blog/itil/getting-started-continual-improvement): Here Joe the IT Guy provides guidance on how to embed continual improvement in your day-to-day activities successfully.
- [7 Key Steps for When Your IT Service Desk is Struggling ](https://www.sysaid.com/blog/itsm/service-desk-is-struggling): This blog offers up seven practical steps for what to do when your service desk is struggling. Read it here.
- [The Future of IT Self-Service: Self-Resolving with Conversational Bots](https://www.sysaid.com/blog/itsm/self-service-conversational-bots): In this blog you'll learn how the future of IT self-service involves employees self-resolving with conversational bots.
- [How SysAid manages agents behind restricted firewall rules with AWS IoT Core](https://www.sysaid.com/blog/sysaid-tech/how-sysaid-manages-agents-behind-restricted-firewall-rules-with-aws-iot-core): How SysAid manages agents behind restricted firewall rules with AWS IoT Core - SysAid blog. Read now.
- [Prioritizing ITSM Improvements Based on Employee Experience Impact](https://www.sysaid.com/blog/itsm/prioritizing-itsm-improvements-employee-experience): In this blog Greg Sanker looks at how to introduce a new way to prioritize improvement work in direct alignment with EX.
- [How an AI-enabled Service Desk Improves Employee Experience](https://www.sysaid.com/blog/itsm/how-an-ai-enabled-service-desk-improves-employee-experience): If you work (or have worked) on an IT service desk, you’ll have felt many of the pressures or challenges...
- [How to Tell a Story That Pops](https://www.sysaid.com/blog/events-marketing/how-to-tell-a-story-that-pops): How to apply the magic formula to make your brand stand out and tell a story that pops
- [Stop Wasting Time And Start TESTING](https://www.sysaid.com/blog/sysaid-tech/stop-wasting-time-and-start-testing): This article delves into the myriad of benefits of shift-left testing, and offers up suggestions how to increase code quality.
- [How to Measure Employee Experience](https://www.sysaid.com/blog/itsm/measure-employee-experience): Here Ben Brennan discusses some of the key data points from SysAid's 2022 State of Service Management study related to employee experience.
- [The Top 5 Things ITSMers Get Wrong about Cloud Migration](https://www.sysaid.com/blog/cloud/top-5-things-itsmers-get-wrong-cloud-migration): Some cloud “attitudes” can lead ITSM professionals to do the wrong thing such as lift-and-shift cloud migrations.
- [Still Insecure About Cloud? Then Read This Cloud Myth Debunker!](https://www.sysaid.com/blog/cloud/still-insecure-about-cloud-then-read-this-cloud-myth-debunker): Statements like this show there's still a lack of understanding about the use of public cloud services. Joe the IT Guy debunks all the myths!
- [Microservices Architecture: Asynchronous Communication is Better](https://www.sysaid.com/blog/sysaid-tech/microservices-architecture-asynchronouscommunication-better): There are many communication protocols but for web applications - this blog looks at why you should favor asynchronous in all cases.
- [Pros with Benefits: ITSM Capabilities for Better Business Functions](https://www.sysaid.com/blog/itsm/itsm-capabilities-better-business-functions): In 2022 enterprise service management needs to offer businesses so much more than just shared ITSM capabilities. This blog explores.
- [From Monolith to Microservices](https://www.sysaid.com/blog/sysaid-tech/monolith-to-microservices): Monolith to microservices - the story of how we broke off a piece of our monolith in order to greatly increase our system’s reliability.
- [Understanding Enterprise Service Management Systems](https://www.sysaid.com/blog/itsm/understanding-enterprise-service-management-systems): What is an enterprise service management system, how does it differ from ITSM and how can it benefit a workplace? Find out everything and more here.
- [Automation for Humans](https://www.sysaid.com/blog/itsm/automation-for-humans): What’s involved in building a successful approach to automation for humans? In this blog, Barclay Rae explains.
- [SysAid’s Top 6 Must-Read Blogs](https://www.sysaid.com/blog/sysaid/6-must-read-blogs): Here we take a look back at the top 6 must-read blogs of SysAid's 2021 roll. Make sure you've read them all!
- [What are IT Service Management (ITSM) Tools?](https://www.sysaid.com/blog/itsm/what-are-itsm-tools): ITSM Tools are used to keep track of the many processes and systems that are needed when performing IT service management. Learn more about ITSM.
- [ITSM in 2022: The Year of the Employee](https://www.sysaid.com/blog/itsm/itsm-in-2022): What does ITSM in 2022 look like? Here, SysAid CEO Sarah Lahav shares her four predictions for the year ahead.
- [A Superhero's Guide to IT Metrics](https://www.sysaid.com/blog/itsm/superhero-guide-to-it-metrics): Throw everything you thought you knew about IT metrics out of the window and check out this blog by Ben Brannan.
- [Automation Is Your Friend](https://www.sysaid.com/blog/itsm/automation-is-your-friend): In this blog Roy Atkinson covers the WHAT, the WHY, and the HOW of automation. Check out his thoughts here.
- [Monitoring IoT disconnects](https://www.sysaid.com/blog/sysaid-tech/monitoring-iot-disconnects): Here we look at three things we can utilize to monitor IoT disconnects: CloudWatch metrics, IoT logs, and custom services.
- [Smarter ITSM Is a Strategic Choice](https://www.sysaid.com/blog/itsm/smarter-itsm-strategic-choice): This blog looks at how smarter ITSM is essentially like ordering your coffee in Starbucks. Check it out here.
- [The 21 Hidden Costs of Having On-Premise Software](https://www.sysaid.com/blog/cloud/the-21-hidden-costs-of-having-on-premise-software): The benefits that businesses and IT teams alike are gaining from well-managed, cloud-based services are rapidly changing the face of IT. Read more...
- [Reducing Traffic by Using AWS IoT (Part 2 of 2)](https://www.sysaid.com/blog/sysaid-tech/aws-iot-part-2): For IoT to work you must create a persistent connection to the AWS IoT servers — but what can you do if that's blocked?
- [IT Guide for Seeing Through the Matrix](https://www.sysaid.com/blog/itsm/it-guide-matrix): In this blog Ben Brannan provides an 'IT Guide' to understanding what your business really thinks about IT and its services.
- [Why Service Management Needs to Drive Digital Business Operations](https://www.sysaid.com/blog/itsm/service-management-needs-to-drive-digital-business-operations): Service management should be an important facilitator of your organization’s digital transformation needs and ambitions. Here's why.
- [Reducing Traffic by Using AWS IoT (Part 1 of 2)](https://www.sysaid.com/blog/sysaid-tech/aws-iot-reducing-traffic-part-one): Learn how SysAid uses AWS IoT to reduce traffic to its servers and get rid of polling, and see if you could benefit from the same.
- [Hero or Villain: Which Is Your IT Team?](https://www.sysaid.com/blog/itsm/hero-villian-it-team): Is your IT team Batman or The Joker? Here Ben Brannan shares three steps to saving the day and your team's reputation.
- [Persisting Tomcat Sessions to Redis](https://www.sysaid.com/blog/sysaid-tech/persisting-tomcat-sessions): Learn about SysAid’s journey to high availability and session persistence using Tomcat and Redis. Explore our technical blog today!
- [How To Automate Your IT Service Management - All You Need To Know](https://www.sysaid.com/blog/itsm/how-to-automate-it-service-management): Read here to learn how you can easily automate your IT service management, and how to get your IT automation right.
---
## Resources
- [SMART 2025](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2025): Agenda at a glance SMART lineup | Nov 13th
- [PRE SMART 2025](https://www.sysaid.com/resources/virtual-events-and-webinars/pre-smart-2025): Agenda at a glance Pre-SMART training | Nov 12th SMART lineup | Nov 13th *Exclusive for SysAid Customers
- [2025 SysAid Annual Report](https://www.sysaid.com/resources/ebooks/2025-sysaid-annual-report): 2025 Mega-Trends Shaping the Future of IT Service Management
- [Agentic AI & Responsible Adoption: Unveiling SysAid AI Agents](https://www.sysaid.com/resources/virtual-events-and-webinars/turbocharge-2025-with-agentic-ai-unveiling-sysaid-ai-agents): Built for your IT environment to proactively anticipate needs, make intelligent decisions, and take action, all while learning and adapting...
- [How Educational Institutions Can Improve Their IT Support](https://www.sysaid.com/resources/whitepapers/how-educational-institutions-can-improve-their-it-support)
- [SMART 2024](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2024): Save your seat for SysAid SMART'24 on Nov 19. Explore the latest IT operations trends, level-up your SysAid skills, and network with industry experts and peers.
- [Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics](https://www.sysaid.com/resources/virtual-events-and-webinars/top-5-it-metrics-you-must-track-a-practical-guide-with-sysaid-bi-analytics): Tired of guessing when it comes to assessing ITSM performance? Want a clear, data-driven strategy to showcase your IT team’s value? Join us now
- [Collaboration at the Service Desk Is Key, Not Compromise](https://www.sysaid.com/resources/videos/collaboration-at-the-service-desk-is-key-not-compromise-2): Discover why collaboration is crucial at the service desk with insights from SysAid.
- [How SysAid Uses AI to Redefine IT Service Management](https://www.sysaid.com/resources/videos/how-sysaid-uses-ai-to-redefine-it-service-management): Discover why collaboration is crucial at the service desk with insights from SysAid.
- [Empower your IT teams with AI and no-code tools!](https://www.sysaid.com/resources/videos/empower-your-it-teams-with-ai-and-no-code-tools)
- [Gen AI Under The Hood: Lessons Learned From 7,000 Active SysAid Copilot Users](https://www.sysaid.com/resources/virtual-events-and-webinars/gen-ai-under-the-hood-lessons-learned-from-7000-active-sysaid-copilot-users): Curious about Gen AI and its impact on ITSM? Join us for an in-depth look at SysAid Copilot's architecture and technology. Learn from real-world customer experiences and discover how Gen AI is revolutionizing IT Service Management.
- [Stop Firefighting, Start Thriving: Mastering IT Service Desk Excellence with Gen AI](https://www.sysaid.com/resources/virtual-events-and-webinars/mastering-it-service-desk-excellence-with-gen-ai): Join our upcoming webinar to learn how SysAid Copilot's AI Chatbot for Agents can transform your IT service desk overnight.
- [2024 ITSM Mega-Trends Report](https://www.sysaid.com/resources/ebooks/2024-sysaid-annual-report): State of Service Management Report Deep dive into the minds of 1,200+ IT professionals from across the globe to discover the winning tactics and trends you need to gain a competitive edge in the IT industry
- [Mega Trends in ITSM](https://www.sysaid.com/resources/virtual-events-and-webinars/mega-trends-in-itsm): Join this data-driven webinar to explore the top trends in IT service management (ITSM) and how generative AI is revolutionizing the user experience.
- [Panel Discussion: The Impact of AI in Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/panel-discussion-the-impact-of-ai-in-service-management): The Impact of AI in Service Management: Panel discussion on how AI is transforming IT service desks
- [Revolutionize Service Experiences with Gen AI in Microsoft Teams](https://www.sysaid.com/resources/virtual-events-and-webinars/revolutionize-service-experiences-with-gen-ai-in-microsoft-teams): Join us for this insightful webinar and discover how Gen AI within Microsoft Teams can revolutionize the service experiences you provide.
- [Product Roundup LIVE](https://www.sysaid.com/resources/virtual-events-and-webinars/product-roundup-live): Gain a 360° view look at next-generation AI features in our Product Roundup webinar. See live demos, and ask Product Managers your questions.
- [Gen AI Strategies for Superior Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/gen-ai-strategies-copilot): Discover firsthand how generative AI can take your service management to new heights.
- [Turbocharge 2024 with AI unveiling SysAid Copilot](https://www.sysaid.com/resources/virtual-events-and-webinars/turbocharge-2024-with-ai-unveiling-sysaid-copilot): AI-powered ITSM in 2024: Join us on SysAid Copilot Launch Event. Boost MTTR, with meaningful AI Insights with Copilot and its cutting-edge generative AI
- [IT Onboarding Checklist](https://www.sysaid.com/resources/articles/it-onboarding-checklist): Start your new job with confidence! Our comprehensive IT onboarding checklist and expert tips ensure you’re fully prepared from day one.
- [What’s the difference between a Help Desk and a Service Desk?](https://www.sysaid.com/resources/articles/whats-the-difference-between-a-help-desk-and-a-service-desk): What is a Service Desk? A service desk is a single point of contact within a company that manages IT...
- [SMART'23 | Welcome to Day Two](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-welcome-to-day-two): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Welcome to SMART 2023](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-welcome-to-smart-2023): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | A Time to Shine: SMART Awards & Winners Panel](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-a-time-to-shine-smart-awards-winners-panel): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Closing Keynote: The Big Bang - Generative AI and Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-closing-keynote-the-big-bang-generative-ai-and-service-management): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Keynote: Tales from the Wild West - Former CIA CISO Shares Some Stories](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-keynote-tales-from-the-wild-west-former-cia-ciso-shares-some-stories): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Case Study: Breaking Down Silos for Holistic Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-case-study-breaking-down-silos-for-holistic-service-management): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Case Study: A New Approach to IT Service in an Old City](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-case-study-a-new-approach-to-it-service-in-an-old-city): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Liberation: Putting AI to Work for Your Organization and Your People](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-liberation-putting-ai-to-work-for-your-organization-and-your-people): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | Bringing IT All Together With One Integrated Service Desk](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-bringing-it-all-together-with-one-integrated-service-desk): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [SMART'23 | It’s All About Experience: How Generative AI Transforms Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/smart23-its-all-about-experience-how-generative-ai-transforms-service-management): SysAid SMART 2023 - VIRTUAL CUSTOMER CONFERENCE
- [How to Successfully Implement Service Desk Software](https://www.sysaid.com/resources/articles/how-to-successfully-implement-service-desk-software): Learn the necessary steps to successfully implement service desk software & their importance to help optimize your organization’s customer service experience.
- [How to Successfully Implement Ticketing Software](https://www.sysaid.com/resources/articles/how-to-successfully-implement-ticketing-software): Learn how to successfully implement ticketing software throughout pre-implementation, ticketing software set up, & post ticketing software implementation.
- [How to Successfully Implement Help Desk Software](https://www.sysaid.com/resources/articles/how-to-successfully-implement-help-desk-software): Learn the necessary steps to successfully implement help desk software & their importance to help optimize your organization’s customer service experience.
- [How to Select a New Service Desk](https://www.sysaid.com/resources/articles/how-to-select-a-new-service-desk): Learn what you should consider before selecting a new service desk such as service desk features and options, service desk cost, user feedback, and more.
- [Reach for the Cloud [Healthcare]](https://www.sysaid.com/resources/virtual-events-and-webinars/reach-for-the-cloud-healthcare): Healthcare was long deemed unfit for Cloud migration. After all, worrying about complying with HIPAA and GDPR regulations alone would give any SysAdmin anxiety, and for good reason. This webinar will provide you with data-based insights about healthcare cloud migration, along with addressing regulatory compliance and patient privacy concerns.
- [How to Integrate IT Asset Management With Your Service Desk](https://www.sysaid.com/resources/articles/how-to-integrate-it-asset-management-with-your-service-desk): Learn how to integrate IT asset management (ITAM) softwares with your service desk to allow for a seamless integration while boosting your IT efficiency.
- [How to Successfully Implement ITSM Software](https://www.sysaid.com/resources/articles/how-to-successfully-implement-itsm-software): Learn the steps you need to take to successfully implement ITSM software, streamline your IT processes and make the most out of your IT tools.
- [2023 State of Service Management Report](https://www.sysaid.com/resources/ebooks/2023-state-of-service-management-report): Download the 2023 State of Service Management Report—insights from 1,200+ IT pros on winning tactics and trends to sharpen your competitive edge.
- [Reach for the Cloud [Public Sector]](https://www.sysaid.com/resources/virtual-events-and-webinars/reach-for-the-cloud-public): 2023 data and actionable tips for safe and compliant Cloud migration for Public Sector organizations
- [Reach for the Cloud [Manufacturing]](https://www.sysaid.com/resources/virtual-events-and-webinars/reach-for-the-cloud-manufacturing): AWS Best Practices & Expert Tips For the Manufacturing Sector
- [Omni ISG unifies their IT with SysAid, boosting efficiency](https://www.sysaid.com/resources/video-testimonials/omni-isg-unifies-their-it-with-sysaid-boosting-efficieny): Boost IT Efficiency with Confidence: Learn More About the Omni ISG & SysAid Partnership!
- [University of London Saves Big with SysAid](https://www.sysaid.com/resources/video-testimonials/university-of-london-saves-big-with-sysaid)
- [The A&A Group Utilizes SysAid’s Workflows to Optimize Their Business](https://www.sysaid.com/resources/video-testimonials/the-aa-group-utilizes-sysaids-workflows-to-optimize-their-business): Discover how the A&A Group maximizes business efficiency with SysAid's workflows.
- [Priory Group's IT prioritizes flexibility and ease of use with SysAid](https://www.sysaid.com/resources/video-testimonials/priory-groups-it-prioritizes-flexibility-and-ease-of-use-with-sysaid): Priory Group prioritizes flexible IT solutions with SysAid for enhanced efficiency and productivity.
- [Barrachd Sets up Their End Users for Success with SysAid](https://www.sysaid.com/resources/video-testimonials/barrachd-sets-up-their-end-users-for-success-with-sysaid): Boost end-user success with SysAid. Learn how SysAid can enhance user experience and efficiency.
- [Scope sees IT all with SysAid’s revolutionary Asset Management](https://www.sysaid.com/resources/video-testimonials/scope-sees-it-all-with-sysaids-revolutionary-asset-management): Discover how Scope Sees All with SysAid Asset Management. Unlock the power of SysAid for comprehensive asset management.
- [Scope’s budgeting is made easy with SysAid](https://www.sysaid.com/resources/video-testimonials/scopes-budgeting-is-made-easy-with-sysaid)
- [Sense redefines what customizable IT means with SysAid](https://www.sysaid.com/resources/video-testimonials/sense-redifines-what-customizable-it-means-with-sysaid): Discover how Sense redefines IT with SysAid in this insightful article.
- [Bacardi conquers business after applying SysAid’s IT principles](https://www.sysaid.com/resources/video-testimonials/bacardi-conquers-business-after-applying-sysaids-it-principles): Explore how Bacardi utilizes SysAid's IT principles for effective business operations.
- [Spectrum Health's IT Blossoms with SysAid's ITIL-Aligned Tools](https://www.sysaid.com/resources/video-testimonials/spectrum-healths-it-blossoms-with-sysaids-itil-aligned-tools): Discover how Spectrum Health's IT flourishes with SysAid's ITIL-aligned tools. Learn more in this article by SysAid.
- [MobileEye streamlines IT processes with SysAid](https://www.sysaid.com/resources/video-testimonials/mobileeye-streamlines-it-processes-with-sysaid)
- [SMART'22 | Digital Employee Experience: The Opportunity for IT to Transform How We Work](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-digital-employee-experience-the-opportunity-for-it-to-transform-how-we-work): Join us at SysAid SMART 2022, the annual virtual conference showcasing the latest trends and innovations in IT service management.
- [SMART'22 | The Future of Cloud with AWS](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-the-future-of-cloud-with-aws): SysAid SMART 2022, Annual Virtual Conference, Join AWS expert Jerry Pang, who will be sharing his personal insights and predictions on the future of Cloud.
- [SMART'22 | Reimagining Employee Experience: SysAid for Teams](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-reimagining-employee-experience-sysaid-for-teams): Join SysAid SMART 2022 Annual Virtual Conference for the latest insights and trends in IT service management.
- [SMART'22 | Awards Ceremony & Winners Panel Discussion](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-awards-ceremony-winners-panel-discussion): Join us at SMART'22 for the Awards Ceremony & Winners Panel Discussion hosted by SysAid. Get inspired by the brightest minds in the industry!
- [SMART'22 | ITIL 4 is not about changing what we do - it’s about changing how we do it](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-itil-4-is-not-about-changing-what-we-do-its-about-changing-how-we-do-it): SysAid SMART 2022 - Annual Virtual Conference: Join us for the latest in IT service management innovations and trends.
- [SMART'22 | Opening and Welcome from SysAid CEO](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-opening-and-welcome-from-sysaid-ceo): SysAid SMART 2022, ANNUAL VIRTUAL CONFERENCE
- [SMART'22 | How Innovation in IT Translates into Real Impact](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-how-innovation-in-it-translates-into-real-impact): SysAid SMART 2022: Join our annual virtual conference for the latest insights and trends in the industry.
- [SMART'22 | A Word to Customers from SysAid CEO](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-a-word-to-customers-from-sysaid-ceo): SysAid SMART 2022, ANNUAL VIRTUAL CONFERENCE
- [SMART'22 | The Future of Service Management: A Tale of Two Futures](https://www.sysaid.com/resources/virtual-events-and-webinars/smart-22-the-future-of-service-management-a-tale-of-two-futures): Join the SysAid SMART 2022 Annual Virtual Conference for the latest insights and trends in IT service management.
- [The Ever Enjoyable Erik Snider](https://www.sysaid.com/resources/podcasts/the-ever-enjoyable-erik-snider): IT After Hours Podcast: 2022 IT Trends with Ben Brennan & Erik Snider
- [Launch Event: SysAid for Teams](https://www.sysaid.com/resources/virtual-events-and-webinars/sysaid-for-teams): Join us to hear SysAid’s CEO visionary keynote, an insightful customers panel, and a real talk on how to make your employees happier. Together, let's reimagine the employee experience.
- [Employee Experience Through An ITSM Lens: What’s The Secret?](https://www.sysaid.com/resources/articles/employee-experience-through-an-itsm-lens-whats-the-secret): Learn what employee experience is, why it’s important, and how ITSM can help you to provide the ultimate employee experience.
- [2022 State of Service Management](https://www.sysaid.com/resources/infographics/2022-state-of-service-management-infographics): First-hand insights, outcome, and technology trends from over 1,200+ IT peers to successfully navigate 2022.
- [The Complete Guide to Automated Chatbots for ITSM](https://www.sysaid.com/resources/articles/the-complete-guide-to-automated-chatbots-for-itsm): Automated chatbots are useful to increase sales, service productivity, and efficiency. But how do they relate to ITSM? Find out here.
- [What is ITSM](https://www.sysaid.com/resources/articles/what-is-itsm): IT Service Management (ITSM) is a process used to manage the activities involved in designing, creating, delivering, supporting & managing...
- [2022 State Of Service Management](https://www.sysaid.com/resources/virtual-events-and-webinars/2022-state-of-service-management): We asked +1200 professionals to share their insights on IT. They’ve spared nothing. The Data's out. And it's a big one.
- [Workflow Automation](https://www.sysaid.com/resources/articles/workflow-automation): Discover Workflow Automation with definitions, examples, benefits, comparisons, and more. Learn everything you need to know.
- [SMART'21 | Is Service Automation the Future of ITSM?](https://www.sysaid.com/resources/virtual-events-and-webinars/is-service-automation-the-future-of-itsm): SMART'21: Discover the latest in Service Automation for IT Service Management with SysAid.
- [SMART'21 | Lessons Learned from Two Decades of Tool Implementation](https://www.sysaid.com/resources/virtual-events-and-webinars/lessons-learned-from-two-decades-of-tool-implementation): Discover valuable insights from two decades of tool implementation in SMART'21 by SysAid.
- [SMART'21 | Giving CPR Can Save Your IT & Business Health](https://www.sysaid.com/resources/virtual-events-and-webinars/giving-cpr-can-save-your-it-business-health): Learn how giving CPR can save your IT and business health in SMART'21 by SysAid.
- [SMART'21 | Reimagining the Virtual Workplace](https://www.sysaid.com/resources/virtual-events-and-webinars/reimagining-the-virtual-workplace)
- [SMART'21 | Case Study: Automating Staff Onboarding & Offboarding](https://www.sysaid.com/resources/virtual-events-and-webinars/case-study-automating-staff-onboarding-offboarding): Automate staff onboarding and offboarding with this SMART'21 case study featuring SysAid.
- [SMART'21 | SysAid Workshop: Troubleshooting Your Asset Management](https://www.sysaid.com/resources/virtual-events-and-webinars/sysaid-workshop-troubleshooting-your-asset-management): Join SMART'21 Workshop on Asset Management Troubleshooting for expert insights and solutions.
- [SMART'21 | SysAid Workshop: How Do You Know You're Doing a Good Job?](https://www.sysaid.com/resources/virtual-events-and-webinars/sysaid-workshop-how-do-you-know-youre-doing-a-good-job): Join SMART'21 Workshop on Good Job Assessment by SysAid for insightful discussions.
- [SMART'21 | SysAid SMART - It’s All About the Love!](https://www.sysaid.com/resources/virtual-events-and-webinars/sysaid-smart-its-all-about-the-love)
- [SMART'21 | The Future Is Fast and Transformation Is Key](https://www.sysaid.com/resources/virtual-events-and-webinars/the-future-is-fast-and-transformation-is-key): SMART'21: Explore the Fast Future Transformation with SysAid in this insightful session.
- [SMART'21 | What Does It Mean to Be Employee-Centric in the Digital Workspace?](https://www.sysaid.com/resources/virtual-events-and-webinars/what-does-it-mean-to-be-employee-centric-in-the-digital-workspace): The digital workspace has evolved from a concept to a reality for business, and IT is at the frontline of this change. SysAid SMART 2021.
- [The Way & Where You Want IT. SysAid’s New Release](https://www.sysaid.com/resources/virtual-events-and-webinars/the-way-and-where-you-want-it-sysaids-new-release): Introducing SysAid’s newest features including Zapier integration—for automating processes across your favorite business applications.
- [Your Guide to building a Digital Workspace](https://www.sysaid.com/resources/virtual-events-and-webinars/your-guide-to-building-a-digital-workspace): The challenges and opportunities of the digital workspace and IT’s key role in the transformation.
- [The ‘New Normal’ Automation boom](https://www.sysaid.com/resources/virtual-events-and-webinars/the-new-normal-automation-boom): One thing that’s clear; COVID-19 will herald an automation boom. Take advantage of advanced automation to take your service desk to the next level.
- [Jump-start your remote support](https://www.sysaid.com/resources/virtual-events-and-webinars/jump-start-your-remote-support)
- [Creating amazing self-service experiences](https://www.sysaid.com/resources/virtual-events-and-webinars/creating-amazing-self-service-experiences)
- [Reduce COVID-19 self-reporting burdens and compliance risk](https://www.sysaid.com/resources/virtual-events-and-webinars/reduce-covid-19-self-reporting-burdens-and-compliance-risk): Learn how to use the new Worksafe app, which simplifies daily self-reporting of location and health status, while automatically alerting management to potential exposure at work.
- [Digital Workflows 201](https://www.sysaid.com/resources/virtual-events-and-webinars/digital-workflows-201): WORKSHOP: I DIDN'T KNOW I CAN DO THAT
- [Get more visibility, make better decisions](https://www.sysaid.com/resources/virtual-events-and-webinars/get-more-visibility-make-better-decisions): WORKSHOP: I DIDN'T KNOW I CAN DO THAT
- [Eliminate Complexities of Ticket Management with Built-In ITAM](https://www.sysaid.com/resources/virtual-events-and-webinars/eliminate-complexities-of-ticket-management-with-built-in-itam): Streamline IT ticketing with SysAid's IT Asset Management (ITAM). Auto-populate data & optimize workflows for faster resolution.
- [Get Your Self-Service Charged Up!](https://www.sysaid.com/resources/virtual-events-and-webinars/get-your-self-service-charged-up): WORKSHOP: I DIDN'T KNOW I CAN DO THAT
- [2021 State of Service Management Report](https://www.sysaid.com/resources/ebooks/2021-state-of-service-management-report): Uncover the latest insights, outcomes, and trends in research conducted among over 1,000 IT professionals across industries around the globe.
- [ITSM Podcast: Start Where You Are](https://www.sysaid.com/resources/podcasts/itsm-podcast-start-where-you-are): ITSM guru Stuart Rance podcasts, explaining a few of the basics...in his own serenading voice.
- [ITSM Podcast: The 9 Guiding Principles of ITIL Practitioner](https://www.sysaid.com/resources/podcasts/itsm-podcast-the-9-guiding-principles-of-itil-practitioner): ITSM guru Stuart Rance podcasts, The 9 Guiding Principles of ITIL Practitioner
- [ITSM Podcast: Do You Deliver Valuable Services, or Just Technology?](https://www.sysaid.com/resources/podcasts/itsm-podcast-do-you-deliver-valuable-services-or-just-technology): Listen to ITSM expert Stuart Rance's podcast as he breaks down the basics in his soothing voice.
- [Joe the IT Guy Learns to Be Proactive](https://www.sysaid.com/resources/videos/joe-the-it-guy-learns-to-be-proactive): Joe the IT Guy Learns to Be Proactive - Join Joe the IT Guy on his journey to becoming proactive in IT service management. Watch the video for tips.
- [Collaboration at the Service Desk Is Key, Not Compromise](https://www.sysaid.com/resources/videos/collaboration-at-the-service-desk-is-key-not-compromise): Discover why collaboration is crucial at the service desk with insights from SysAid.
- [Save Time with Automation](https://www.sysaid.com/resources/videos/save-time-with-automation): Save Time with Automation - Watch SysAid's video on saving time with automation in IT service management and streamline your workflow today.
- [Stuart Rance ITSM Tip #2: Define Metrics that Drive the Right Behavior](https://www.sysaid.com/resources/videos/stuart-rances-itsm-tip-2-define-metrics-that-drive-the-right-behavior): Stuart Rance ITSM Tip #2 focuses on driving the right behavior metrics for improved IT service management. Discover more in this SysAid article.
- [Stuart Rance ITSM Tip #3: Design Your Process](https://www.sysaid.com/resources/videos/stuart-rances-itsm-tip-3-design-your-process)
- [Stuart Rance ITSM Tip #4: Don’t Focus Your Service on Technology](https://www.sysaid.com/resources/videos/stuart-rances-itsm-tip-4-dont-focus-your-service-on-technology): Stuart Rance shares ITSM Tip #4: Prioritize Service over Technology in this insightful article on SysAid.
- [Stuart Rance ITSM Tip #5: Focus on Customer Experience](https://www.sysaid.com/resources/videos/stuart-rances-itsm-tip-5-focus-on-customer-experience): Stuart Rance, a renowned ITSM thought leader ITSM Tip #5 focuses on Customer Experience with SysAid.
- [Stuart Rance ITSM Tip #6: Fully Understand Your Customer's Needs](https://www.sysaid.com/resources/videos/stuart-rances-itsm-tip-6-fully-understand-your-customers-needs): Learn how to fully understand your customer's needs and tailor your products or services to meet their expectations.
---
## News
- [SysAid partners with Priceless Consulting to Bring AI-Powered ITSM Solutions to Portugal](https://www.sysaid.com/news/sysaid-partners-with-priceless-consulting-to-bring-ai-powered-itsm-solutions-to-portugal)
- [SysAid AI and Workato Integrate to Power Productivity Through Intelligent Connected Workflows](https://www.sysaid.com/news/sysaid-ai-and-workato-integrate-to-power-productivity-through-intelligent-connected-workflows)
- [SysAid Accelerates Global Expansion with EasyClic to Advance AI-Driven ITSM in Europe](https://www.sysaid.com/news/sysaid-accelerates-global-expansion-with-easyclic-to-advance-ai-driven-itsm-in-europe)
- [SysAid Recognized in the 2025 Gartner® Magic QuadrantTM for AI Applications in IT Service Management](https://www.sysaid.com/news/sysaid-recognized-in-the-2025-gartner-magic-quadranttm-for-ai-applications-in-it-service-management): SysAid is one of 10 vendors included in the report, evaluated on Completeness of Vision and Ability to Execute
- [SysAid Appoints Oded Karev as Head of Strategy, Partnerships, and Corporate Development to Drive Growth and Innovation, Signaling Bold Expansion Plan](https://www.sysaid.com/news/sysaid-appoints-oded-karev-as-head-of-strategy-partnerships-and-corporate-development-to-drive-growth-and-innovation-signaling-bold-expansion-plan)
- [SysAid Honored with TrustRadius 2025 Tech Cares Award for AI Leadership Rooted in Responsibility](https://www.sysaid.com/news/trustradius-awards-sysaid-with-prestigious-2025-tech-cares-award)
- [LOGON and SysAid Partner to Accelerate AI-First ITSM Adoption Across Asia](https://www.sysaid.com/news/logon-and-sysaid-partner-to-accelerate-ai-first-itsm-adoption-across-asia): SysAid, a leading provider of AI-first IT and Enterprise Service Management solutions, are pleased to announce a strategic partnership
- [SysAid Named a Strong Performer in 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence Applications in IT Service Management](https://www.sysaid.com/news/sysaid-named-a-strong-performer-in-2025-gartner-peer-insights-voice-of-the-customer-for-artificial-intelligence-applications-in-it-service-management)
- [SysAid Wins AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence](https://www.sysaid.com/news/sysaid-wins-ai-company-of-the-year-at-the-2025-globee-awards-for-artificial-intelligence)
- [SysAid Announces General Availability of Agentic AI Platform with AI Agents for ITSM — Easy to Use, Secure, and with Enterprise-Grade Capabilities](https://www.sysaid.com/news/sysaid-announces-general-availability-of-agentic-ai-platform-with-ai-agents-for-itsm-easy-to-use-secure-and-with-enterprise-grade-capabilities)
- [SysAid Wins 2025 Stevie Awards for Sales & Customer Service Among Over 2,100 Nominations Across Industries](https://www.sysaid.com/news/sysaid-wins-2025-stevie-awards-customer-service)
- [SysAid Enhances AI-Driven ITAM with Advanced Discovery, Powered by Partnership with Lansweeper](https://www.sysaid.com/news/sysaid-enhances-ai-driven-itam-with-advanced-discovery-powered-by-partnership-with-lansweeper)
- [SysAid Copilot Customers Showcase Significant Productivity Gains with AI-Powered ITSM](https://www.sysaid.com/news/sysaid-copilot-customers-showcase-significant-productivity-gains-with-ai-powered-itsm): SysAid Recognized in 2025 Gartner® Innovation Guide for Generative AI Technologies
- [SysAid Welcomes Softchoice as Partner to Deliver AI-Powered ITSM Solutions to Its Customers](https://www.sysaid.com/news/sysaid-welcomes-softchoice-as-partner-to-deliver-ai-powered-itsm-solutions-to-its-customers)
- [SysAid Recognized as one of the Emerging Leaders in the 2024 Gartner® Innovation Guide for Generative AI Report Technologies](https://www.sysaid.com/news/sysaid-recognized-as-one-of-the-emerging-leaders-in-the-2024-gartner-innovation-guide-for-generative-ai-report-technologies)
- [SysAid Copilot Named a Winner of the 2024 Generative AI Product of the Year Award](https://www.sysaid.com/news/sysaid-copilot-named-a-winner-of-the-2024-generative-ai-product-of-the-year-award): SysAid Copilot wins TMC’s 2024 Generative AI Product of the Year Award—see how our AI-powered ITSM is transforming service delivery.
- [SysAid Now Available on AWS Marketplace, Extending Reach and Streamlining IT Procurement for Customers](https://www.sysaid.com/news/sysaid-now-available-on-aws-marketplace-extending-reach-and-streamlining-it-procurement-for-customers)
- [SysAid is recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner Hype Cycle for ITSM, 2024, in the Operations Assistant Category](https://www.sysaid.com/news/sysaid-is-recognized-as-a-sample-vendor-in-the-gartner-hype-cycle-for-it-management-intelligence-2024-and-gartner-hype-cycle-for-itsm-2024-in-the-operations-assistant-category)
- [BDO South Africa Transitions to SysAid, Upgrading Its Legacy Enterprise Service Management Platform](https://www.sysaid.com/news/bdo-south-africa-transitions-to-sysaid-upgrading-its-legacy-enterprise-service-management-platform)
- [SysAid Hits 100+ Customer Milestone for SysAid Copilot and Continues to Release Innovative Features Enhancing it’s Gen-AI Driven IT Service Management Offering](https://www.sysaid.com/news/sysaid-hits-100-customer-milestone-for-sysaid-copilot-and-continues-to-release-innovative-features-enhancing-its-gen-ai-driven-it-service-management-offering): Over 100 organizations now use SysAid Copilot. Explore new AI features like Chatbot Image Analysis that streamline workflows and boost ITSM efficiency.
- [TrustRadius Awards SysAid with Prestigious 2024 Tech Cares Award](https://www.sysaid.com/news/trustradius-awards-sysaid-with-prestgious-2024-tech-cares-award): The TrustRadius Tech Cares Award is granted annually to a select group of innovative businesses dedicated to excellence in Corporate Social Responsibility (CSR)
- [From End Users to Agents: SysAid Continues to Innovate and Transform the IT Service Management Experience by Unveiling its AI Chatbot for Agents ](https://www.sysaid.com/news/from-end-users-to-agents-sysaid-continues-to-innovate-and-transform-the-it-service-management-experience-by-unveiling-its-ai-chatbot-for-agents): SysAid redefines IT service management with its AI Chatbot for Admins, offering instant solutions, reduced MTTR, and a more efficient admin experience.
- [SysAid Strengthens Executive Team with Strategic Appointments: Paul Snelson as Senior Vice President of Sales and Nitai Fine as Vice President of Product](https://www.sysaid.com/news/sysaid-strengthens-executive-team-with-strategic-appointments-paul-snelson-as-senior-vice-president-of-sales-and-nitai-fine-as-vice-president-of-product): SysAid, announces key executive appointments: Paul Snelson as Senior Vice President of Sales and Nitai Fine as Vice President of Product.
- [SysAid expands its global footprint, announcing a new strategic partnership with BDO in South Africa, bringing Generative AI-Powered ITSM to new regions](https://www.sysaid.com/news/sysaid-continues-to-expand-its-global-footprint-announcing-a-new-strategic-partnership-with-bdo-in-south-africa-bringing-generative-ai-powered-it-service-management-to-new-regions): SysAid partners with BDO in South Africa to bring cutting-edge AI for ITSM, delivering unparalleled value to organizations of all sizes in the region.
- [SysAid Copilot, Enhanced with Gen- AI Powered Features, Gains Unparalleled Momentum, with Dozens of Deals Signed](https://www.sysaid.com/news/sysaid-copilot-enhanced-with-new-generative-ai-powered-features-fuels-unparalleled-business-momentum-with-dozens-of-signed-deals): Discover the transformative power of SysAid Copilot, the next-gen solution revolutionizing IT teams' efficiency and organizational productivity.
- [SysAid expands globally with Hatchit Studios, bringing AI-powered ITSM to Australia & New Zealand](https://www.sysaid.com/news/sysaid-continues-to-expand-its-global-footprint-through-a-new-strategic-partnership-with-hatchit-studios-introducing-generative-ai-powered-it-service-management-to-the-australian-and-new-zealand-mark): SysAid partners with Hatchit Studios to introduce SysAid Copilot, its advanced generative AI solution, to the ANZ market.
- [New SysAid Copilot counters ineffective chatbot deployments with next-gen, generative AI-powered IT Service Management ](https://www.sysaid.com/news/new-sysaid-copilot-counters-ineffective-chatbot-deployments-with-next-gen-generative-ai-powered-it-service-management): New SysAid Copilot counters ineffective chatbot deployments with next-gen, generative AI-powered IT Service Management - SysAid
- [Consist and SysAid announce a new partnership bringing the power of advanced Generative AI-based IT Service Management to the DACH region](https://www.sysaid.com/news/consist-and-sysaid-announce-a-new-partnership-bringing-the-power-of-advanced-generative-ai-based-it-service-management-to-the-dach-region): Consist and SysAid announce a new partnership bringing the power of advanced Generative AI-based IT Service Management to the DACH region - SysAid
- [TrustRadius Honors SysAid with Coveted 2023 Tech Cares Award](https://www.sysaid.com/news/trustradius-honors-sysaid-with-coveted-2023-tech-cares-award): SysAid receives the prestigious 2023 Tech Cares Award from TrustRadius. Learn more about this recognition!
- [SysAid Recognized by SIIA as Best IT Management Solution](https://www.sysaid.com/news/sysaid-recognized-by-siia-as-best-it-management-solution): SysAid awarded Best IT Management Solution by SIIA - Learn more about SysAid's recognition here.
- [SysAid Recognized in Enterprise Service Management Landscape, Q2 Report](https://www.sysaid.com/news/sysaid-recognized-in-enterprise-service-management-landscape-q2-report): Technology leaders with an understanding of the value, expect from an ESM vendor, learn how vendors differ, and investigate options based on market focus.
- [SysAid appoints Avi Kedmi as new Chief Executive Officer](https://www.sysaid.com/news/sysaid-appoints-avi-kedmi-as-new-chief-executive-officer): SysAid, a leading provider of IT service automation, announced today that Avi Kedmi has been named as its new Chief Executive Officer.
- [SysAid is recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for IT Service Management Platforms for Midsize Enterprise](https://www.sysaid.com/news/sysaid-is-recognized-as-a-2023-gartner-peer-insights-customers-choice-for-it-service-management-platforms-for-midsize-enterprise): SysAid is recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for IT Service Management Platforms for Midsize Enterprise - SysAid
- [SysAid Is Again Recognized in Gartner’s Magic Quadrant for IT Service Management Tools](https://www.sysaid.com/news/sysaid-is-again-recognized-in-gartners-magic-quadrant-for-it-service-management-tools): SysAid Is Again Recognized in Gartner’s Magic Quadrant for IT Service Management Tools - SysAid
- [SysAid Joins AWS ISV Accelerate Program](https://www.sysaid.com/news/sysaid-joins-aws-isv-accelerate-program): SysAid Launches SysAid for Teams, a conversational chatbot in Microsoft Teams to improve employees’ experience, anywhere.
- [SysAid Joins AWS ISV Workload Migration Program](https://www.sysaid.com/news/sysaid-joins-aws-isv-workload-migration-program): Streamline Your Cloud Operations with SysAid & AWS! This integration is a unified platform for managing IT services and resources in the AWS cloud.
- [SysAid and Oomnitza Partner to Provide Customers with Insights and Management Across Enterprise Technology and Services](https://www.sysaid.com/news/sysaid-and-oomnitza-partner-to-provide-customers-with-insights-and-management-across-enterprise-technology-and-services): Stay informed on the 2022 State of Service Management with SysAid. Gain insights and trends in service management practices.
- [SysAid is recognized as a 2022 Gartner® Peer Insights™ Customers’ Choice for IT Service Management Tools](https://www.sysaid.com/news/sysaid-is-recognized-as-a-2022-gartner-peer-insights-customers-choice-for-it-service-management-tools): Discover why Employee Experience is a top ITSM priority for 2022 in the latest SysAid report.
- [SysAid Report Finds Improving the Employee Experience as a Top ITSM Priority in 2022](https://www.sysaid.com/news/sysaid-report-finds-improving-the-employee-experience-as-a-top-itsm-priority-in-2022): Employee Experience named as a Top ITSM Priority in 2022 in SysAid report
- [SysAid Is Recognized in Gartner’s Magic Quadrant for IT Service Management Tools](https://www.sysaid.com/news/sysaid-is-recognized-in-gartners-magic-quadrant-for-it-service-management-tools): SysAid forms strategic partnerships to address the rising need for ITIL-compliant service automation solutions, empowering IT professionals.
- [SysAid expands its global footprint by partnering with leading software resellers, bringing the digital workspace to companies of all sizes](https://www.sysaid.com/news/sysaid-expands-its-global-footprint-by-partnering-with-leading-software-resellers-bringing-the-digital-workspace-to-companies-of-all-sizes): SysAid expands its global reach by partnering with leading software resellers, bringing digital workspace solutions to companies worldwide.
- [Service automation takes over as top priority in 2021 for IT organizations, according to SysAid customer survey](https://www.sysaid.com/news/service-automation-takes-over-as-top-priority-in-2021-for-it-organizations-according-to-sysaid-customer-survey): Of the 1,011 customers who participated in SysAid’s survey, 56% ranked the use of automation to improve productivity as their number one goal for the year
- [SysAid Named Best Ticketing Software Company of 2021 by Digital.com](https://www.sysaid.com/news/sysaid-named-best-ticketing-software-company-of-2021-by-digital-com): The platform was highlighted among the most reliable systems for tracking and resolving customer requests
- [SysAid Earns the 2020 Tech Cares Award From TrustRadius](https://www.sysaid.com/news/sysaid-earns-the-2020-tech-cares-award-from-trustradius): SysAid Wins 2020 Tech Cares Award: Recognized for exceptional customer support by TrustRadius.
- [SysAid Launches Worksafe App to Reduce COVID-19 Self-Reporting Burdens and Compliance Risk as Employees Return to Work](https://www.sysaid.com/news/sysaid-launches-worksafe-app-to-reduce-covid-19-self-reporting-burdens-and-compliance-risk-as-employees-return-to-work): Learn how SysAid's Worksafe app simplifies COVID-19 self-reporting for returning employees, reducing compliance risk and administrative burdens.
- [SysAid Wins SIIA Award for Best IT Management Solution](https://www.sysaid.com/news/sysaid-wins-siia-award-for-best-it-management-solution): As employees start to return to offices, stores, and factories, SysAid’s free Worksafe app simplifies employees’ daily self-reporting requirements.
- [SysAid Unveils Workflow Designer, the Easiest Way to Create, Share, and Optimize Digital Processes](https://www.sysaid.com/news/sysaid-unveils-workflow-designer-the-easiest-way-to-create-share-and-optimize-digital-processes): SysAid Unveils Workflow Designer: Easiest way to create, share, and optimize digital processes.
- [SysAid Launches Refreshed UI Designed to Accelerate Ticket Resolution](https://www.sysaid.com/news/sysaid-launches-refreshed-ui-designed-to-accelerate-ticket-resolution): Simplify employee health checks & ensure compliance. Free Worksafe app by SysAid flags risks & locks accounts
- [SysAid Launches Partner Program to Meet Demand for a Comprehensive, Mid-Market ITSM Solution](https://www.sysaid.com/news/sysaid-launches-partner-program-to-meet-demand-for-a-comprehensive-mid-market-itsm-solution): SysAid Launches Partner Program: Providing comprehensive ITSM solutions for the mid-market.
- [Housing 21 and SysAid Win HDI Award for Advancing Elderly Care Across the UK](https://www.sysaid.com/news/housing-21-and-sysaid-win-hdi-award-for-advancing-elderly-care-across-the-uk): Housing 21 wins HDI award for smoother IT changes! See how SysAid helped them improve service delivery.
- [SysAid Ranks #1 in G2 Momentum Grid® for Service Desk](https://www.sysaid.com/news/sysaid-ranks-1-in-g2-momentum-grid-for-service-desk): SysAid Ranks #1 in G2 Momentum Grid: Leading the way in service desk software user satisfaction
- [SysAid Unveils Automate Joe, Built-in Service Orchestration for ITSM](https://www.sysaid.com/news/sysaid-unveils-automate-joe-built-in-service-orchestration-for-itsm): Automate repetitive IT tasks! SysAid Automate Joe simplifies service delivery across your IT infrastructure
- [SysAid Wins Gold Medal in IT Service Management from Info-Tech](https://www.sysaid.com/news/sysaid-wins-gold-medal-in-it-service-management-from-info-tech): SysAid placed at the top of the ITSM pack with 100% of reviewers planning to renew their service
- [SysAid Survey Reveals a Strong Correlation Between Appreciation and Wellbeing in ITSM Organizations](https://www.sysaid.com/news/sysaid-survey-reveals-a-strong-correlation-between-appreciation-and-wellbeing-in-itsm-organizations): Show you care, boost IT wellness! SysAid survey finds appreciation key to employee wellbeing.
- [SysAid announces $30 million investment to deepen its commitment to improving productivity of IT and operations in mid-market organizations](https://www.sysaid.com/news/sysaid-announces-30-million-investment-to-deepen-its-commitment-to-improving-productivity-of-it-and-operations-in-mid-market-organizations): The investment by leading tech growth fund IGP will accelerate SysAid's growth in the ITSM market and beyond
- [SysAid Service Desk Ranks in Top 5 for Implementation and Ease-of-Use on G2 Crowd](https://www.sysaid.com/news/sysaid-service-desk-ranks-in-top-5-for-implementation-and-ease-of-use-on-g2-crowd): G2 Recognizes SysAid as a Leader in Service Desk Solutions! Get the award-winning IT service management you deserve.
- [SysAid Recognized as a Leader in the Israel Tech Scene by G2 Crowd](https://www.sysaid.com/news/sysaid-recognized-as-a-leader-in-the-israel-tech-scene-by-g2-crowd): Strong user ratings place SysAid among the top five B2B tech companies in Israel
---
## Success stories
- [Grand Traverse County Case Study](https://www.sysaid.com/customers/grand-traverse-county-case-study): Grand Traverse County elevates IT service with SysAid: smarter asset management and AI-powered efficiency
- [University at Albany](https://www.sysaid.com/customers/university-at-albany): In the education industry, they cut 66% less time monitoring issues by replacing unstructured email inquiries with SysAid’s student service...
- [The Stevens Company Case Study](https://www.sysaid.com/customers/the-stevens-company-case-study): Modern and Agentic ITSM that is Simplistic and Powerful Made Easy by SysAid
- [Temco Logistics Case Study](https://www.sysaid.com/customers/temco-logistics-case-study): AI at the Wheel: Temco’s AI Agents Put IT Power in the Hands of Every Driver
- [Malcolm Investments Case Study](https://www.sysaid.com/customers/malcolm-investments-case-study): Discover how Malcolm Investments modernized IT operations across five insurance brokerages with SysAid, achieving 60% improved asset accuracy, 50% faster ticket resolution, and full remote support.
- [Caliber Communications Case Study](https://www.sysaid.com/customers/caliber-communications-case-study): Caliber cut IT workload by 20% with SysAid’s automation, asset tracking, and Jira integration.
- [Astral Case Study](https://www.sysaid.com/customers/astral-case-study-2): The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%.
- [Bolton & Menk Case Study](https://www.sysaid.com/customers/bolton-menk-case-study): Scaling Smart: How Bolton & Menk Turned Rapid Growth Into IT Efficiency with SysAid Copilot
- [Denova Collaborative Health Case Study](https://www.sysaid.com/customers/denova-collaborative-health-case-study): AI, the Human Way: How Denova is Building a Smarter and Secure Service Desk with SysAid AI Agents
- [The Jewish Board Case Study](https://www.sysaid.com/customers/the-jewish-board-case-study): AI-Powered Support at Scale: The Jewish Board Adopts SysAid Copilot & Moves to Cloud
- [Latinoamericana Seguros Case Study](https://www.sysaid.com/customers/latinoamericana-seguros-case-study): From Email Threads to IT Efficiency: Latinoamericana Seguros Transforms Support with SysAid
- [Community Health Connections Case Study](https://www.sysaid.com/customers/community-health-connections-case-study): Discover how CHC’s 4-person IT team supports 500+ staff with 95% portal adoption and saves 2 days per month using SysAid’s cloud-based ITSM platform.
- [Polar Beverages Case Study](https://www.sysaid.com/customers/polar-beverages-case-study): Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.
- [Survitec Case Study](https://www.sysaid.com/customers/survitec-case-study): Moved from ServiceNow from complexity to clarity. Survitec Simplified Global IT Support with SysAid Copilot and AI Agents.
- [Mission Health Services Case Study](https://www.sysaid.com/customers/mission-health-services-case-study-90-percent-faster-resolution): Mission Health Services Transforms IT from Bottleneck to Business Enabler
- [VINLEC Case Study](https://www.sysaid.com/customers/vinlec-case-study): Powering a Nation: How VINLEC Transformed IT with SysAid
- [Sava Re Group Case Study](https://www.sysaid.com/customers/sava-re-case-study): 25% Faster Resolutions for Sava Re : Supporting 10,000 Users Across 6 Countries with SysAid.
- [Republic Bank of Ghana Case Study](https://www.sysaid.com/customers/republic-bank-of-ghana-case-study): SysAid Cuts Resolution Times by 90%: Reducing Manual Ticket Management from 2-3 Days to Just 2-3 Hours for Critical Issues at Republic Bank of Ghana
- [CYBEX Case Study](https://www.sysaid.com/customers/cybex-case-study): A Global IT Overhaul: How CYBEX Found Its Solution in SysAid.
- [Simbec-Orion Case Study](https://www.sysaid.com/customers/simbec-orion-case-study): Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot.
- [Cashco Financial Case Study](https://www.sysaid.com/customers/cashco-financial-case-study): Banking on Efficiency: How SysAid Streamlined Cashco Financial’s IT Operations
- [Scotia Investments Case Study](https://www.sysaid.com/customers/scotia-investments-case-study): Scotia Investments Transitions to Smarter IT with SysAid AI Agents
- [Great Plains Tribal Leaders' Health Board Case Study](https://www.sysaid.com/customers/great-plains-tribal-leaders-health-board-case-study): Co-Designing Success: How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support
- [Dornan Engineering Case Study](https://www.sysaid.com/customers/dornan-engineering-case-study): Support That Clicks: SysAid’s Integration Powers Efficiency at Dornan Engineering.
- [UofL Health Case Study](https://www.sysaid.com/customers/uofl-health-case-study): Faster IT, Better Care: UofL Health’s SysAid Transformation
- [Tisur Case Study](https://www.sysaid.com/customers/tisur-case-study): At Terminal Internacional del Sur (TISUR), flawless logistics and port operations rely on a robust IT backbone. SysAid has become an essential part of that infrastructure
- [Telesure Case Study](https://www.sysaid.com/customers/telesure-case-study): 95% SLA Compliance and 3+ Hours Saved Daily: How Telesure Transformed IT Support with SysAid
- [DecoLegno Case Study](https://www.sysaid.com/customers/decolegno-case-study): Scaling Smart: DecoLegno Saves 2-3 Hours Daily with SysAid Copilot
- [Limpopo Case Study](https://www.sysaid.com/customers/limpopo-case-study): 97% Satisfaction, 60% Fewer Tickets: The University of Limpopo’s Digital Transformation
- [SOHNER Case Study](https://www.sysaid.com/customers/sohner-case-study): With SysAid, Söhner’s IT team automated processes, standardized self-service, centralized asset management, and is sharing knowledge across the company.
- [MICRODRONES Case Study](https://www.sysaid.com/customers/microdrones-case-study): SysAid reduced incidents, improved operations, and saved time for the global commercial drone company.
- [Isratech Jamaica Limited Case Study](https://www.sysaid.com/customers/isratech-jamaica-limited-case-study): SysAid empowered Isratech’s IT team by enhancing end-user self-service support, streamlining ticket categorization and management.
- [Tiger feet Case Study](https://www.sysaid.com/customers/tigerfeet-case-study): SysAid was chosen because it offered a complete package that simply worked better than other options.
- [Queen's University Case Study](https://www.sysaid.com/customers/queens-university-case-study): More user friendly and more robust, SysAid was the obvious choice in a complex IT ecosystem that supports the educational mission of Queen’s University
- [North York General Hospital Case Study](https://www.sysaid.com/customers/north-york-general-hospital-case-study): A proactive IS approach supported by SysAid saves North York General Hospital over CA$230,000 and returns 6,600 staff hours to patient care every year.
- [St George Case Study](https://www.sysaid.com/customers/st-george): Rapid growth, a patchwork of assets, and limited resources created complex IT service management challenges for St. George administrators - SysAid
- [Mission Health Services Case Study](https://www.sysaid.com/customers/mission-health-services-case-study): Limited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators
- [SysAid Copilot Customer Care Case Study](https://www.sysaid.com/customers/sysaid-copilot-customer-care-case-study): From Chasing Tickets to Surpassing Customers’ Expectations: The SysAid Copilot Advantage in Elevating Customer Care
- [Actigraph Case Study](https://www.sysaid.com/customers/actigraph-case-study): By leveraging Microsoft Teams, ActiGraph saved time for both administrators and end-users, with 80% of tickets created through this collaboration tool
- [Lanseria Case Study](https://www.sysaid.com/customers/lanseria-case-study): How Lanseria International Airport achieved cost savings, tenant satisfaction, and improved productivity by transitioning to SysAid Cloud,
- [Centra Credit Union](https://www.sysaid.com/customers/centra-credit-union): Centra Credit Union's ITSM success story! See how SysAid improved employee service & efficiency.
- [Tel-O-Fun Success Story](https://www.sysaid.com/customers/tel-o-fun): SysAid was chosen as the solution to help monitor and control Tel-O-Fun, with a strong focus on self-service and asset management
- [Research by EMA](https://www.sysaid.com/customers/research-by-ema): This Ema research looks at just one case where SysAid is enabling increased end-user responsiveness, improved asset and change management,
- [Georgetown Law Success Story](https://www.sysaid.com/customers/georgetown-law): Georgetown Law Success Story: Georgetown Law increased customer satisfaction with SysAid Cloud's service desk.
- [David Lloyd Leisure](https://www.sysaid.com/customers/david-lloyd-leisure): SysAid came in at a turning point for David Lloyd’s digital transformation strategy.
- [ORIOR Case Study](https://www.sysaid.com/customers/orior-case-study): SysAid automation saved us a lot of time and improved processes right away, making our workflows faster, leaner, and cleaner.
- [General Cable Success Story](https://www.sysaid.com/customers/general-cable-success-story): SysAid provided us with a centralized system with a standardized set of processes and approval procedures to manage our requests across the entire region.
- [Titan Lenders Success Story](https://www.sysaid.com/customers/titan-lenders): SysAid is much easier to implement, maintain, and use than other ITSM solutions I’ve implemented in the past.
- [Volksbank Triberg eG Success Story](https://www.sysaid.com/customers/volksbank): SysAid allows us to predict any detrimental impact on the bank’s network.
- [Haifa Municipality IT Success Story](https://www.sysaid.com/customers/haifa-municipality): Discover how Haifa Municipality boosted teacher satisfaction & speed service with SysAid
- [LAN Airlines Success Story](https://www.sysaid.com/customers/lan-airlines): We are now able to respond to seven times the volume of monthly incidents compared to what we were able to achieve before SysAid.
- [BDO Casy Study](https://www.sysaid.com/customers/bdo-case-study): Unlock Next-Level Client Success: Drive Performance with Innovative Service Management Solutions.
- [Auxis Case Study](https://www.sysaid.com/customers/auxis-case-study): With SysAid’s easy-to-customize portal, Auxis ensured rapid client adoption, faster ROI, and increased customer satisfaction.
- [St. Patricks Case Study](https://www.sysaid.com/customers/st-patricks-case-study): United in care, powered by tech: Meet the collaborative IT team at St. Patrick's Mental Health Services.
- [Spectrum Healthcare Partners Case Study](https://www.sysaid.com/customers/spectrum-healthcare-partners-case-study): At Spectrum Healthcare Partners,Even Patients Benefit from Streamlined IT
- [Church Health Case Study](https://www.sysaid.com/customers/church-health-case-study): Faster Care, Stronger Community: Church Health's 81% Reduction in Ticket Resolution Time Benefits Patients & Staff.
- [The Guardian Case Study](https://www.sysaid.com/customers/the-guardian): Meeting daily deadlines for the world’s 3rd-largest English-language newspaper.
- [City of Allen Case Study](https://www.sysaid.com/customers/city-of-allen-case-study): From Chaos to Connected: Allen, Texas tackles complex city management with Sysaid's digital solutions.
- [BBAM Case Study](https://www.sysaid.com/customers/bbam-case-study): Flying High: a leading aircraft leasing company embarks on a digital transformation journey
- [University of Michigan Case Study](https://www.sysaid.com/customers/university-of-michigan-case-study): America’s #1 Public University Drives Academic Success with Comprehensive IT Management
- [Sintec Case Study](https://www.sysaid.com/customers/sintec-case-study): Sintec Case Study: How Enterprise Service Management Transformed Their Business.
- [Relay Case Study](https://www.sysaid.com/customers/relay-case-study): Do More, Achieve More: SysAid empowers employees to focus on what matters - doing their best work.
- [MMSD Case Study](https://www.sysaid.com/customers/mmsd-case-study): From Silos to Synergy: Digitized Workflows Boost Efficiency at Leading US Water Utility using SysAid.
---
## Glossaries
- [Business Continuity Management](https://www.sysaid.com/glossary/business-continuity-management): Learn what Business Continuity Management (BCM) is, how it works, and why it matters—plus how SysAid helps you operationalize resilience
- [Cloud Migration](https://www.sysaid.com/glossary/cloud-migration): Learn what cloud migration is, why it matters, and how ITSM teams benefit from moving to the cloud. See how...
- [Conversational AI](https://www.sysaid.com/glossary/conversational-ai): Learn what Conversational AI is, how it works in ITSM, and why it’s key to efficiency and better employee experiences....
- [IT Compliance](https://www.sysaid.com/glossary/it-compliance): Learn what IT compliance is, how it impacts ITSM teams, and how SysAid helps automate controls, enforce policy, and simplify...
- [Shadow IT](https://www.sysaid.com/glossary/shadow-it): Discover what shadow IT is, how it impacts service management, and how SysAid helps IT regain visibility, control, and compliance.
- [Configuration Item](https://www.sysaid.com/glossary/configuration-item): Learn what configuration items (CIs) are, how they relate to ITSM and CMDBs, and how SysAid helps track and manage...
- [hyperautomation](https://www.sysaid.com/glossary/hyperautomation): Learn what hyperautomation is and how it helps enterprises scale efficiency. Discover how SysAid supports workflow automation and governance at...
- [IT Cost Optimization](https://www.sysaid.com/glossary/it-cost-optimization): Discover what IT cost optimization means, how it improves efficiency and budgeting, and how SysAid helps reduce waste and maximize...
- [IT Governance](https://www.sysaid.com/glossary/it-governance): Learn how to operationalize IT governance within your service management strategy. Discover how SysAid supports policy enforcement and IT accountability.
- [IT Operations Management](https://www.sysaid.com/glossary/it-operations-management): Discover what IT operations management means for service teams, and how SysAid automates daily tasks, access, and governance at scale.
- [Service Request Management](https://www.sysaid.com/glossary/service-request-management): Learn what service request management is, how it fits into ITSM workflows, and how SysAid helps streamline request handling with...
- [AI Incident Response](https://www.sysaid.com/glossary/ai-incident-response): Discover how AI Incident Response improves IT efficiency and automates issue resolution. Learn more with SysAid.
- [AI Workflow Orchestration](https://www.sysaid.com/glossary/ai-workflow-orchestration): Learn how AI Workflow Orchestration streamlines IT operations and automates resolution processes. Discover SysAid's smart automation.
- [Autonomous IT Operations](https://www.sysaid.com/glossary/autonomous-it-operations): Learn how Autonomous IT Operations use AI to self-heal, optimize, and reduce IT workloads. Discover SysAid’s automation-first approach today.
- [Generative AI ITSM](https://www.sysaid.com/glossary/generative-ai-itsm): Discover how Generative AI transforms ITSM with cost savings, scalability, and better employee experiences. See SysAid’s GenAI in action.
- [Request Fulfillment](https://www.sysaid.com/glossary/request-fulfillment): Learn how Request Fulfillment streamlines IT service delivery. See how SysAid automates requests for faster resolution and better employee experiences.
- [AI (Artificial Intelligence)](https://www.sysaid.com/glossary/artificial-intelligence-2): AI in ITSM automates tasks, predicts issues, and improves service delivery, optimizing ticket management and workflows.
- [Gen-AI](https://www.sysaid.com/glossary/gen-ai): Generative AI in ITSM automates content creation, reducing manual effort and enhancing service efficiency.
- [Agentic AI](https://www.sysaid.com/glossary/agentic-ai-2): AI stands for Artificial Intelligence, which automates ITSM tasks, enhances decisions, and improves customer service.
- [Artificial Intelligence in ITSM](https://www.sysaid.com/glossary/artificial-intelligence-in-itsm): AI in ITSM automates ticket routing, issue resolution, and service prioritization, reducing response times and improving efficiency.
- [AI Agent](https://www.sysaid.com/glossary/agent-in-ai): An AI agent autonomously handles ITSM tasks—ticket resolution, queries, and more—boosting efficiency so your IT team can focus on complex challenges. Learn how it works.
- [Monitoring](https://www.sysaid.com/glossary/monitoring-glossary): Monitoring involves continuously observing and tracking IT systems, applications, and services to ensure their proper functioning and performance.
- [Data Management](https://www.sysaid.com/glossary/data-management): Data management involves the processes, policies, and technologies used to ensure the quality, integrity, and security of an organization's data.
- [Rest API](https://www.sysaid.com/glossary/rest-api): REST API is a set of rules and protocols that enable different software applications to communicate with each other.
- [Asset Discovery](https://www.sysaid.com/glossary/asset-discovery): Asset discovery refers to the process of identifying and cataloging all hardware and software assets within an organization's network.
- [Asset Repository](https://www.sysaid.com/glossary/asset-repository): An asset repository is a centralized database or system used to store and manage information about an organization's IT assets.
- [Asset Monitoring](https://www.sysaid.com/glossary/asset-monitoring): Asset monitoring involves continuously tracking the performance, health, and status of an organization's IT assets.
- [TCO](https://www.sysaid.com/glossary/tco-total-cost-of-ownership): Total Cost of Ownership (TCO) refers to the comprehensive assessment of all costs associated with owning and using an IT asset over its lifecycle.
- [Sites](https://www.sysaid.com/glossary/sites): Learn about IT sites - physical locations or remote offices where organizations deploy their IT infrastructure and services.
- [Single](https://www.sysaid.com/glossary/single): In IT service management, "single team" and "multiple teams" refer to the organization of IT staff responsible for different tasks and functions.
- [SLM (Service Level Management)](https://www.sysaid.com/glossary/slm-service-level-management): Discover the role of Service Level Management (SLM) in IT. Explore our comprehensive glossary for more information. Learn more today!
- [SLM (Software License Management)](https://www.sysaid.com/glossary/slm-software-license-management): Software License Management (SLM) involves tracking, managing, and optimizing an organization's software licenses to ensure compliance and cost-efficiency.
- [Network Discovary](https://www.sysaid.com/glossary/network-discovary): Network discovery refers to the process of identifying and mapping devices, servers, and endpoints connected to an organization's network.
- [Knowledge Management](https://www.sysaid.com/glossary/knowledge-management): Discover how Knowledge Management can improve organizational decision-making and problem-solving through effective information.
- [Password Reset](https://www.sysaid.com/glossary/password-reset): Learמ about the Password Reset process, including changing and recovering forgotten passwords for user accounts in an organization's system.
- [Professional Services](https://www.sysaid.com/glossary/professional-services): Discover the depths of Professional Services provided by experts and consultants across diverse industries. Read now.
- [Problem Management](https://www.sysaid.com/glossary/problem-management): Problem Management involves identifying and addressing the root causes of recurring incidents to prevent them from happening in the future.
- [Instances](https://www.sysaid.com/glossary/instances): Learn IT instances: independent copies of software that run on the same infrastructure. Understand their importance in application and service deployment.
- [IoT (Internet of Things)](https://www.sysaid.com/glossary/iot-internet-of-things): Discover IoT - a network connecting devices, vehicles, buildings, and more, exchanging valuable data. Explore the world of interconnected technology!
- [BI Analytics (Business Intelligence Analytics)](https://www.sysaid.com/glossary/bi-analytics-business-intelligence-analytics): Business Intelligence (BI) Analytics involves analyzing data to gain insights and make informed decisions about business processes.
- [Green IT](https://www.sysaid.com/glossary/green-it): Discover the concept of Green IT – the adoption of eco-friendly approaches and strategies in the realm of information technology.
- [Java](https://www.sysaid.com/glossary/java): Discover the power of Java, a widely used and versatile programming language. Read now from our expert team.
- [Quality Assurance](https://www.sysaid.com/glossary/quality-assurance-qa): QA is a systematic approach to ensure products, services, and processes consistently meet defined quality standards and customer expectations.
- [Unified Endpoint Management](https://www.sysaid.com/glossary/unified-endpoint-management): Discover UEM - a holistic approach to secure and manage all organization endpoints, including devices, laptops, and mobile devices.
- [XML](https://www.sysaid.com/glossary/extensible-markup-language): XML (Extensible Markup Language) is a versatile data formatting language that organizes and stores data in a readable format for humans and machines.
- [Yellow Screen of Death](https://www.sysaid.com/glossary/yellow-screen-of-death): Facing a Yellow Screen of Death (YSOD)? Get the meaning & fix it fast! SysAid IT glossary explains.
- [Zero-Day Vulnerability](https://www.sysaid.com/glossary/zero-day-vulnerability): A "Zero-Day Vulnerability" is a critical security flaw in software, hardware, or systems exploited by cyber attackers on the same day it becomes public.
- [Hybrid and Composite Clouds](https://www.sysaid.com/glossary/hybrid-and-composite-clouds): Hybrid and composite clouds combine public and private cloud infrastructure to create a flexible and versatile cloud environment. Read now.
- [Virtual Agent](https://www.sysaid.com/glossary/virtual-agent): Discover the power of Virtual Agents - AI-driven chatbots that interact with users and provide automated assistance. Learn more.
- [SaaS](https://www.sysaid.com/glossary/saas-software-as-a-service): Discover what is SaaS, the cloud computing model where software applications are hosted and accessed over the internet via subscription.
- [Routing Roles](https://www.sysaid.com/glossary/routing-roles): Discover the importance of routing roles in IT service management, ensuring accurate task and issue assignment to the right teams.
- [Endpoint Management](https://www.sysaid.com/glossary/endpoint-management): Explore the concept of endpoint management and its importance in securing end-user devices within organizational networks.
- [First Call Resolution](https://www.sysaid.com/glossary/first-call-resolution): Read about FCR is a key metric in IT service management that measures the percentage of incoming calls resolved in the first interaction.
- [On-Prem](https://www.sysaid.com/glossary/on-prem): Discover on-premises (on-prem) software, applications, and systems deployed within an organization's physical infrastructure. Learn Now.
- [Private Cloud](https://www.sysaid.com/glossary/private-cloud): Learn about Private Clouds, the dedicated cloud computing environments exclusively for single organizations.
- [Cloud Native Applications](https://www.sysaid.com/glossary/cloud-native-applications): Discover the power of Cloud-Native Applications designed for cloud environments, leveraging advanced features and architecture.
- [IT Agent](https://www.sysaid.com/glossary/it-agent): Understand the role of an IT Agent in service management. Gain insights and learn more in our glossary. Read now!
- [Nodes](https://www.sysaid.com/glossary/nodes): Discover Nodes in IT and how they play a vital role as devices or components in a network, including computers, servers, and network devices
- [Escalation Roles](https://www.sysaid.com/glossary/escalation-roles): Learn about escalation roles in IT service management and their importance in resolving unresolved or critical issues.
- [Enterprise Service Management (ESM)](https://www.sysaid.com/glossary/enterprise-service-management-esm): Learn about Enterprise Service Management (ESM) - extending IT service management principles to business departments and beyond.
- [Email Notifications](https://www.sysaid.com/glossary/email-notifications): Email notifications in IT service management refer to automated messages sent via email to users, technicians, or stakeholders to provide updates.
- [SLA Management](https://www.sysaid.com/glossary/sla-management): Understand the significance of SLA Management for maintaining service level agreements and delivering consistent service commitments.
- [Software Asset Management](https://www.sysaid.com/glossary/software-asset-management): Discover Software Asset Management (SAM) and its role in efficiently managing and optimizing software assets.
- [Ticketing Software](https://www.sysaid.com/glossary/ticketing-software): Ticketing software automates the management and tracking of service tickets, facilitating efficient IT support.
- [Ticketing System](https://www.sysaid.com/glossary/ticketing-system): A ticketing system is a centralized platform that facilitates the management and tracking of support tickets or service requests.
- [Workflow Automation](https://www.sysaid.com/glossary/workflow-automation): Discover how Workflow Automation can revolutionize your organization by streamlining repetitive tasks and processes, boosting efficiency.
- [Workflow Automation Software](https://www.sysaid.com/glossary/workflow-automation-software): Discover the power of Workflow Automation software to streamline business processes, execute workflows, and boost efficiency.
- [ITIL 4 Change Enablement](https://www.sysaid.com/glossary/itil-4-change-enablement): ITIL 4 change enablement: Smoothly manage IT service changes, ensuring minimal disruptions. Learn more about this practice now.
- [Incident Management](https://www.sysaid.com/glossary/incident-management): Discover how Incident Management streamlines the process of identifying, managing, and resolving disruptions to IT services.
- [Management Software](https://www.sysaid.com/glossary/management-software): Discover management software tools that streamline and automate tasks like project management, team collaboration, and resource planning.
- [Network Monitoring](https://www.sysaid.com/glossary/network-monitoring): Get insights into network monitoring, the vital process of observing and analyzing computer network performance and health.
- [Patch Management](https://www.sysaid.com/glossary/patch-management): Patch management is the process of acquiring, testing, and deploying software updates or patches to enhance system security.
- [Remote Control](https://www.sysaid.com/glossary/remote-control): Learn about remote control in the IT context: accessing and controlling computers or devices from anywhere. Gain remote control knowledge now!
- [Self-Service Portal](https://www.sysaid.com/glossary/self-service-portal): A self-service portal is a web-based interface that allows users to find information, request services, and resolve issues independently.
- [Ticket Management](https://www.sysaid.com/glossary/ticket-management): Discover the fundamentals of ticket management - the systematic handling of IT service requests or incidents. Read More Now.
- [Help Desk Ticketing Software](https://www.sysaid.com/glossary/help-desk-ticketing-software): Help desk ticketing software is a system that allows organizations to receive, manage, and resolve support tickets and service requests.
- [Inventory](https://www.sysaid.com/glossary/inventory): Learn about IT inventory management and its importance. How hardware, software, and other tech assets are tracked and utilized.
- [Inventory Control Software](https://www.sysaid.com/glossary/inventory-control-software): Discover how inventory control software can streamline your organization's inventory management processes. Read Now.
- [ITAM: IT Asset Management Key Concepts Explained](https://www.sysaid.com/glossary/it-asset-management-itam): Discover the importance of ITAM in tracking and managing an organization's IT assets - hardware, software, licenses, and contracts.
- [IT Professionals](https://www.sysaid.com/glossary/it-professionals): Explore the world of IT professionals - highly skilled individuals with a wealth of knowledge in Information Technology.
- [IT Self-Service](https://www.sysaid.com/glossary/it-self-service): Learn how IT Self-Service can empower users to independently find information, request services, and resolve IT issues.
- [ITIL](https://www.sysaid.com/glossary/itil-information-technology-infrastructure-library): ITIL is a framework that aligns IT services with business needs, offering best practices for IT service management.
- [ITSM (IT Service Management)](https://www.sysaid.com/glossary/itsm-it-service-management): Discover strategic approach of ITSM - designing, delivering, managing, and improving IT services to align with business requirements.
- [ITSM AI](https://www.sysaid.com/glossary/itsm-ai): AI is transforming IT service management with machine learning, boosting efficiency and effectiveness. Read Now about ITSM AI.
- [ITSM Cloud Solution](https://www.sysaid.com/glossary/itsm-cloud-solution): An ITSM Cloud Solution refers to a cloud-based service management platform that enables organizations to manage their IT services efficiently.
- [MDM System](https://www.sysaid.com/glossary/mdm-system-mobile-device-management-system): Discover how a Mobile Device Management System (MDM) empowers organizations to efficiently manage and secure employee mobile devices.
- [MSP](https://www.sysaid.com/glossary/msp-managed-service-provider): Discover how Managed Service Providers (MSPs) proactively offer IT services and support to businesses. Read Now.
- [MTTR](https://www.sysaid.com/glossary/mttr-mean-time-to-resolution): Mean Time To Resolution (MTTR) is an essential KPI used to gauge the average duration required to resolve incidents or issues.
- [Server Inventory Software](https://www.sysaid.com/glossary/server-inventory-software): Server Inventory Software streamlines server management, minimizing downtime and optimizing performance for businesses.
- [Service Catalog](https://www.sysaid.com/glossary/service-catalog): Discover the benefits of a service catalog - a comprehensive list of IT services provided by organizations to their clients.
- [Service Desk](https://www.sysaid.com/glossary/service-desk): The Service Desk is crucial for IT support in organizations. Get help navigating technology. Read Now from the Glossary.
- [Service Level Agreement](https://www.sysaid.com/glossary/service-level-agreement-sla): Learn about service level agreements (SLAs), the formal agreements that define expected service levels between providers and customers.
- [Service Orchestration](https://www.sysaid.com/glossary/service-orchestration): Discover the power of service orchestration - the automated coordination and execution of IT tasks and processes for seamless delivery.
- [Help Desk Software Solution](https://www.sysaid.com/glossary/help-desk-software-solution): Explore how help desk software empowers organizations to efficiently manage and resolve customer inquiries, IT issues, and service requests.
- [Incident](https://www.sysaid.com/glossary/incident): Learn about incidents that can disrupt an organization's normal operations and require immediate attention. Read now our glossary.
- [Knowledge Base](https://www.sysaid.com/glossary/knowledge-base): Discover the power of a knowledge base - a centralized repository housing articles, guides, and solutions to common issues.
- [Log Management](https://www.sysaid.com/glossary/log-management): Learn about log management - the process of collecting, storing, and analyzing log data from multiple systems and applications.
- [Change Management](https://www.sysaid.com/glossary/change-management-glossary): Learn all about change management, a structured approach to minimize disruptions and achieve successful outcomes in organizations.
- [Chatbots](https://www.sysaid.com/glossary/chatbots): Discover how chatbots leverage AI and natural language processing to offer automated user support as virtual assistants.
- [Cloud Help Desk](https://www.sysaid.com/glossary/cloud-help-desk): Explore the benefits of a cloud based help desk. It's a powerful web-based service desk solution that enables efficient management of IT support
- [Cloud ITSM](https://www.sysaid.com/glossary/cloud-itsm): Explore how Cloud ITSM revolutionizes IT service management. Its innovative approach leveraging cloud computing for efficient solutions.
---
## Marketplaces
- [Active Directory](https://www.sysaid.com/it-service-management-software/marketplace/active-directory)
- [RegOnline® by Lanyon](https://www.sysaid.com/it-service-management-software/marketplace/regonline-by-lanyon)
- [Adobe Experience Manager](https://www.sysaid.com/it-service-management-software/marketplace/adobe-experience-manager)
- [ADP Workforce Now](https://www.sysaid.com/it-service-management-software/marketplace/adp-workforce-now)
- [Airbrake](https://www.sysaid.com/it-service-management-software/marketplace/airbrake)
- [AirREGI](https://www.sysaid.com/it-service-management-software/marketplace/airregi)
- [Airtable](https://www.sysaid.com/it-service-management-software/marketplace/airtable)
- [Amazon Lex](https://www.sysaid.com/it-service-management-software/marketplace/amazon-lex)
- [Amazon S3](https://www.sysaid.com/it-service-management-software/marketplace/amazon-s3-2)
- [Amazon S3 secondary](https://www.sysaid.com/it-service-management-software/marketplace/amazon-s3-secondary)
- [Amazon SES](https://www.sysaid.com/it-service-management-software/marketplace/amazon-ses)
- [AMcards](https://www.sysaid.com/it-service-management-software/marketplace/amcards)
- [Anaplan](https://www.sysaid.com/it-service-management-software/marketplace/anaplan)
- [Google Dialogflow](https://www.sysaid.com/it-service-management-software/marketplace/google-dialogflow)
- [Apttus](https://www.sysaid.com/it-service-management-software/marketplace/apttus)
- [Apttus Intelligent Cloud](https://www.sysaid.com/it-service-management-software/marketplace/apttus-intelligent-cloud)
- [Ariba](https://www.sysaid.com/it-service-management-software/marketplace/ariba)
- [AscentERP](https://www.sysaid.com/it-service-management-software/marketplace/ascenterp)
- [Amazon Cognito](https://www.sysaid.com/it-service-management-software/marketplace/amazon-cognito)
- [AWS Lambda](https://www.sysaid.com/it-service-management-software/marketplace/aws-lambda)
- [Amazon SNS](https://www.sysaid.com/it-service-management-software/marketplace/amazon-sns)
- [Amazon SQS](https://www.sysaid.com/it-service-management-software/marketplace/amazon-sqs)
- [Azure Blob Storage](https://www.sysaid.com/it-service-management-software/marketplace/azure-blob-storage)
- [Azure Blob Storage secondary](https://www.sysaid.com/it-service-management-software/marketplace/azure-blob-storage-secondary)
- [Azure Key Vault](https://www.sysaid.com/it-service-management-software/marketplace/azure-key-vault)
- [Azure Monitor](https://www.sysaid.com/it-service-management-software/marketplace/azure-monitor)
- [Azure OpenAI](https://www.sysaid.com/it-service-management-software/marketplace/azure-openai)
- [BambooHR](https://www.sysaid.com/it-service-management-software/marketplace/bamboohr)
- [Basecamp 2](https://www.sysaid.com/it-service-management-software/marketplace/basecamp-2)
- [Bigtincan](https://www.sysaid.com/it-service-management-software/marketplace/bigtincan)
- [BILL](https://www.sysaid.com/it-service-management-software/marketplace/bill)
- [BIM 360](https://www.sysaid.com/it-service-management-software/marketplace/bim-360)
- [Bitbucket](https://www.sysaid.com/it-service-management-software/marketplace/bitbucket)
- [Box](https://www.sysaid.com/it-service-management-software/marketplace/box)
- [BrickFTP](https://www.sysaid.com/it-service-management-software/marketplace/brickftp)
- [Bynder](https://www.sysaid.com/it-service-management-software/marketplace/bynder)
- [Capsule CRM](https://www.sysaid.com/it-service-management-software/marketplace/capsule-crm)
- [Celonis](https://www.sysaid.com/it-service-management-software/marketplace/celonis)
- [Maxio](https://www.sysaid.com/it-service-management-software/marketplace/maxio)
- [Cisco Webex Teams](https://www.sysaid.com/it-service-management-software/marketplace/cisco-webex-teams)
- [Clearbit](https://www.sysaid.com/it-service-management-software/marketplace/clearbit)
- [Scheduler by Workato](https://www.sysaid.com/it-service-management-software/marketplace/scheduler-by-workato)
- [Cloud Watch](https://www.sysaid.com/it-service-management-software/marketplace/cloud-watch)
- [Codeship](https://www.sysaid.com/it-service-management-software/marketplace/codeship)
- [SAP Concur](https://www.sysaid.com/it-service-management-software/marketplace/sap-concur)
- [Confluence](https://www.sysaid.com/it-service-management-software/marketplace/confluence)
- [Confluence secondary](https://www.sysaid.com/it-service-management-software/marketplace/confluence-secondary)
- [Confluent Cloud](https://www.sysaid.com/it-service-management-software/marketplace/confluent-cloud)
- [4me](https://www.sysaid.com/it-service-management-software/marketplace/4me)
- [Coupa](https://www.sysaid.com/it-service-management-software/marketplace/coupa)
- [CSV tools by Workato](https://www.sysaid.com/it-service-management-software/marketplace/csv-tools-by-workato)
- [cXML](https://www.sysaid.com/it-service-management-software/marketplace/cxml)
- [Cyberark Conjur](https://www.sysaid.com/it-service-management-software/marketplace/cyberark-conjur)
- [Databricks](https://www.sysaid.com/it-service-management-software/marketplace/databricks)
- [IBM Db2](https://www.sysaid.com/it-service-management-software/marketplace/ibm-db2)
- [Deputy](https://www.sysaid.com/it-service-management-software/marketplace/deputy)
- [docparser](https://www.sysaid.com/it-service-management-software/marketplace/docparser)
- [Dropbox](https://www.sysaid.com/it-service-management-software/marketplace/dropbox)
- [EDI tools by Workato](https://www.sysaid.com/it-service-management-software/marketplace/edi-tools-by-workato)
- [Egnyte](https://www.sysaid.com/it-service-management-software/marketplace/egnyte)
- [Eloqua](https://www.sysaid.com/it-service-management-software/marketplace/eloqua)
- [Email by Workato](https://www.sysaid.com/it-service-management-software/marketplace/email-by-workato)
- [eTapestry](https://www.sysaid.com/it-service-management-software/marketplace/etapestry)
- [Eventbrite](https://www.sysaid.com/it-service-management-software/marketplace/eventbrite)
- [everydayhero](https://www.sysaid.com/it-service-management-software/marketplace/everydayhero)
- [Excel](https://www.sysaid.com/it-service-management-software/marketplace/excel-2)
- [Expensify](https://www.sysaid.com/it-service-management-software/marketplace/expensify)
- [Facebook](https://www.sysaid.com/it-service-management-software/marketplace/facebook)
- [Facebook Lead Ads](https://www.sysaid.com/it-service-management-software/marketplace/facebook-lead-ads)
- [Fairsail](https://www.sysaid.com/it-service-management-software/marketplace/fairsail)
- [Feedly](https://www.sysaid.com/it-service-management-software/marketplace/feedly)
- [File tools by Workato](https://www.sysaid.com/it-service-management-software/marketplace/file-tools-by-workato)
- [FinancialForce](https://www.sysaid.com/it-service-management-software/marketplace/financialforce)
- [Force.com](https://www.sysaid.com/it-service-management-software/marketplace/force-com)
- [FreshBooks](https://www.sysaid.com/it-service-management-software/marketplace/freshbooks)
- [Freshdesk](https://www.sysaid.com/it-service-management-software/marketplace/freshdesk)
- [FTP/FTPS](https://www.sysaid.com/it-service-management-software/marketplace/ftp-ftps)
- [FTP/FTPS secondary](https://www.sysaid.com/it-service-management-software/marketplace/ftp-ftps-secondary)
- [FullContact](https://www.sysaid.com/it-service-management-software/marketplace/fullcontact)
- [Funraise](https://www.sysaid.com/it-service-management-software/marketplace/funraise)
- [GitHub](https://www.sysaid.com/it-service-management-software/marketplace/github)
- [Gmail](https://www.sysaid.com/it-service-management-software/marketplace/gmail)
- [Gong.io](https://www.sysaid.com/it-service-management-software/marketplace/gong-io)
- [Google BigQuery](https://www.sysaid.com/it-service-management-software/marketplace/google-bigquery)
- [Google Cloud Storage](https://www.sysaid.com/it-service-management-software/marketplace/google-cloud-storage)
- [Google Contacts](https://www.sysaid.com/it-service-management-software/marketplace/google-contacts)
- [Google Drive](https://www.sysaid.com/it-service-management-software/marketplace/google-drive)
- [Google People](https://www.sysaid.com/it-service-management-software/marketplace/google-people)
- [Google Sheets](https://www.sysaid.com/it-service-management-software/marketplace/google-sheets)
- [Google Speech to Text](https://www.sysaid.com/it-service-management-software/marketplace/google-speech-to-text)
- [Google Text to Speech](https://www.sysaid.com/it-service-management-software/marketplace/google-text-to-speech)
- [Google Translate](https://www.sysaid.com/it-service-management-software/marketplace/google-translate)
- [Google Vision](https://www.sysaid.com/it-service-management-software/marketplace/google-vision)
- [Google Workspace](https://www.sysaid.com/it-service-management-software/marketplace/google-workspace)
- [Goombal](https://www.sysaid.com/it-service-management-software/marketplace/goombal)
- [GotoWebinar](https://www.sysaid.com/it-service-management-software/marketplace/gotowebinar)
- [Charts by Workato](https://www.sysaid.com/it-service-management-software/marketplace/charts-by-workato)
- [Greenhouse](https://www.sysaid.com/it-service-management-software/marketplace/greenhouse)
- [HashiCorp Vault](https://www.sysaid.com/it-service-management-software/marketplace/hashicorp-vault)
- [HipChat](https://www.sysaid.com/it-service-management-software/marketplace/hipchat)
- [Hive](https://www.sysaid.com/it-service-management-software/marketplace/hive)
---
## Competitors
- [Jira](https://www.sysaid.com/compare-service-desk/jira-service-desk-alternative): Looking for a cost-effective ITSM with free implementation and better support?
- [Freshservice](https://www.sysaid.com/compare-service-desk/freshservice-alternative): Looking for a cost-effective ITSM with free implementation and better support?
- [ManageEngine ServiceDesk Plus](https://www.sysaid.com/compare-service-desk/manageengine-servicedesk-plus-alternative): Searching for a Service Desk with high-level functionalities and a dedicated customer support team? Get SysAid
- [ServiceNow ITSM](https://www.sysaid.com/compare-service-desk/servicenow-itsm-alternative): Want to reduce the complexity, and rising costs? See how SysAid outranks ServiceNow ITSM!
- [HaloITSSM](https://www.sysaid.com/compare-service-desk/haloitsm): Looking for a cost-effective ITSM with free implementation and better support?
- [TeamDynamix](https://www.sysaid.com/compare-service-desk/teamdynamix): Struggling with the complexity, inflexibility, and rising costs?
- [Service Now](https://www.sysaid.com/compare-service-desk/service-now): Looking for an alternative to BMC Helix ITSM? Try SysAid - A complete ITSM solution that offers all the essentials & more
- [Freshservice-t](https://www.sysaid.com/compare-service-desk/freshservice-t): Looking a solution that offers reliable support without limiting your customization options? Discover how SysAid outranks Freshservice!
- [GoTo Resolve](https://www.sysaid.com/compare-service-desk/goto-resolve-alternative): Need a cost-effective ITSM with high-quality support? Get SysAid!
- [Cherwell](https://www.sysaid.com/compare-service-desk/cherwell-service-management-alternative): Frustrated with purchasing an expensive solution and it taking multiple months to implement the basics?
- [ConnectWise](https://www.sysaid.com/compare-service-desk/connectwise-psa-alternative): Frustrated with the product complexity and lack of support you’re getting?
- [Jira Service Desk](https://www.sysaid.com/compare-service-desk/jira-service-desk): Why use a tool that limits your customization capabilities?
- [ConnectWise](https://www.sysaid.com/compare-service-desk/connectwise-manage): Looking for an alternative to ConnectWise ITSM? Try SysAid - A complete ITSM solution that offers all the essentials & more
- [OTRS](https://www.sysaid.com/compare-service-desk/otrs-alternative): Is OTRS a safe pair of hands? Do you know what their product roadmap looks like?
- [Track-It](https://www.sysaid.com/compare-service-desk/track-it-alternative): Struggling with a complex solution, and waiting too long to see your ROI?
- [TOPdesk](https://www.sysaid.com/compare-service-desk/topdesk-alternative): Do you wish you could free up your team’s time and automate the manual, repetitive service desk tasks?
- [BMC Helix ITSM](https://www.sysaid.com/compare-service-desk/bmc-helix-itsm-alternative): Frustrated with the product complexity and lack of support you’re getting?
- [Micro Focus SMAX](https://www.sysaid.com/compare-service-desk/smax-alternative): Are you getting value on your investment?
- [Spiceworks](https://www.sysaid.com/compare-service-desk/spiceworks-help-desk-alternative): Do you want to slash the time it takes to resolve tickets?
- [Ivanti Neurons](https://www.sysaid.com/compare-service-desk/ivanti-neurons-alternative): Frustrated with purchasing an expensive solution and it taking multiple months to implement the basics?
- [BMC Remedy](https://www.sysaid.com/compare-service-desk/bmc-remedy-alternative): Why should it take many months to go-live?
- [Ivanti Neurons](https://www.sysaid.com/compare-service-desk/ivanti-service-manager-alternative): Why choose a solution with limited functionality and poor support?
- [SolarWinds Service Desk](https://www.sysaid.com/compare-service-desk/solarwinds-service-desk-alternative): Why choose a tool that lacks flexibility, has poor reporting and has limited customization options?
- [Zendesk](https://www.sysaid.com/compare-service-desk/zendesk-alternative): Does it take too long to build reports and analyze your team’s performance? It's time for a change.
---
## Newsletters
- [2025 August](https://www.sysaid.com/company/newsletter/august-2025): Summer may be winding down, but we’re just heating up—with big updates designed to make your service desk smarter, faster,...
- [2025 July](https://www.sysaid.com/company/newsletter/july-2025): Catch up on the latest updates at SysAid. Read more.
- [2025 June](https://www.sysaid.com/company/newsletter/june-2025): Catch up on the latest updates at SysAid. Read more.
- [2025 May](https://www.sysaid.com/company/newsletter/may-2025): Catch up on the latest updates at SysAid. Read more.
- [2025 April](https://www.sysaid.com/company/newsletter/april-2025): Catch up on the latest updates at SysAid. Read more.
- [2025 March](https://www.sysaid.com/company/newsletter/march-2025): Catch up on the latest updates at SysAid. Read more.
- [2025 January](https://www.sysaid.com/company/newsletter/january-2025): Catch up on the latest updates at SysAid. Read more.
- [2024 December](https://www.sysaid.com/company/newsletter/december-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 November](https://www.sysaid.com/company/newsletter/november-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 October](https://www.sysaid.com/company/newsletter/october-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 September](https://www.sysaid.com/company/newsletter/september-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 August](https://www.sysaid.com/company/newsletter/august-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 July](https://www.sysaid.com/company/newsletter/july-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 June](https://www.sysaid.com/company/newsletter/june-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 May](https://www.sysaid.com/company/newsletter/may-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 April](https://www.sysaid.com/company/newsletter/april-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 February](https://www.sysaid.com/company/newsletter/february-2024): Catch up on the latest updates at SysAid. Read more.
- [2024 March](https://www.sysaid.com/company/newsletter/march-2024): Catch up on the latest updates at SysAid. Read more.
---
#
# Detailed Content
## Pages
- Published: 2025-10-28
- Modified: 2025-10-28
- URL: https://www.sysaid.com/gartner-mq
---
- Published: 2025-08-28
- Modified: 2025-09-03
- URL: https://www.sysaid.com/it-service-management-software/software-license-management
---
- Published: 2025-08-24
- Modified: 2025-09-10
- URL: https://www.sysaid.com/responsible-disclosure
---
- Published: 2025-07-17
- Modified: 2025-08-10
- URL: https://www.sysaid.com/it-service-management-software-v2
---
- Published: 2025-06-03
- Modified: 2025-10-09
- URL: https://www.sysaid.com/it-service-management-software/it-asset-management
---
- Published: 2025-05-29
- Modified: 2025-10-22
- URL: https://www.sysaid.com/plans
---
- Published: 2025-05-26
- Modified: 2025-08-10
- URL: https://www.sysaid.com/trial
---
- Published: 2025-05-07
- Modified: 2025-08-27
- URL: https://www.sysaid.com/roi-calculator
---
- Published: 2024-02-22
- Modified: 2025-09-11
- URL: https://www.sysaid.com/interactive
---
- Published: 2022-06-08
- Modified: 2025-08-18
- URL: https://www.sysaid.com/sysaid-for-teams-free-trial-2
---
- Published: 2021-06-22
- Modified: 2025-06-08
- URL: https://www.sysaid.com/automate-joe-helpdesk
---
---
## Posts
- Published: 2025-10-27
- Modified: 2025-10-27
- URL: https://www.sysaid.com/blog/itsm/beyond-automation-what-to-look-for-in-an-ai-powered-it-service-management-platform
- Categories: ITSM
- Tags: AI, change management, CMDB, ITIL, ITSM, Workflow Automation
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-28
- Modified: 2025-09-28
- URL: https://www.sysaid.com/blog/itsm/navigating-it-changes-the-best-change-management-software-for-complex-environments
- Categories: ITSM
- Tags: AI, change management, CMDB, ITIL, ITSM, Workflow Automation
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-21
- Modified: 2025-09-21
- URL: https://www.sysaid.com/blog/itsm/how-to-choose-incident-management-software-with-advanced-analytics
- Categories: ITSM
- Tags: AI agents, Analytics, ITIL, ITSM, service desk
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-18
- Modified: 2025-09-18
- URL: https://www.sysaid.com/blog/asset-management/beyond-tracking-smarter-it-asset-management-for-remote-monitoring-and-optimization
- Categories: Asset management
- Tags: AI, automation, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-17
- Modified: 2025-09-17
- URL: https://www.sysaid.com/blog/generative-ai/deepseek-ai-itsm-security-risks
- Categories: Generative AI
- Tags: AI Security Risks, DeepSeek AI, Enterprise IT Operations, Generative AI in IT, ITSM and AI
- Blog authors: Jasmine Chiu
- Role / functions: CIO, VP/Director of IT
- ITSM maturities: Basic
---
- Published: 2025-09-10
- Modified: 2025-09-10
- URL: https://www.sysaid.com/blog/itsm/automating-your-it-service-desk-a-step-by-step-guide-to-efficiency-and-user-satisfaction
- Categories: ITSM
- Tags: help desk, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-07
- Modified: 2025-09-07
- URL: https://www.sysaid.com/blog/itsm/find-the-best-workflow-automation-software-for-your-it-services
- Categories: ITSM
- Tags: help desk, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-03
- Modified: 2025-09-03
- URL: https://www.sysaid.com/blog/itsm/how-to-find-a-reliable-itsm-platform-for-enterprise-level-organizations
- Categories: ITSM
- Tags: help desk, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-09-01
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/how-to-choose-the-right-itsm-software
- Categories: ITSM
- Tags: help desk, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-21
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/how-can-problem-management-software-help-reduce-recurring-it-issues
- Categories: ITSM
- Tags: help desk, ITSM
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-21
- Modified: 2025-08-26
- URL: https://www.sysaid.com/blog/itsm/cio-guide-ai-roadmap
- Categories: ITSM
- Blog authors: Inesa Bass
- Role / functions: CIO
- ITSM maturities: Basic
---
- Published: 2025-08-20
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/mastering-it-process-automation-strategies-for-effective-workflow-optimization
- Categories: ITSM
- Tags: automation, IT service management, ITSM, service desk
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-19
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/what-are-the-top-features-to-consider-in-itsm-platforms
- Categories: ITSM
- Tags: automation, IT service management, ITSM, service desk
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-19
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/how-to-automate-your-it-service-management-all-you-need-to-know
- Categories: ITSM
- Tags: automation, IT service management, ITSM, service desk
- Blog authors: Liora Coberman
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-14
- Modified: 2025-08-14
- URL: https://www.sysaid.com/blog/itsm/enhancing-efficiency-and-automation-harnessing-ai-for-modern-it-service-management
- Categories: ITSM
- Tags: AI, help desk, IT service management, ITSM
- Blog authors: Idan Rozen
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-13
- Modified: 2025-08-13
- URL: https://www.sysaid.com/blog/cloud/sysaid-has-signed-the-cloud-security-alliances-ai-trustworthy-pledge
- Categories: Cloud
- Tags: IT security, IT service management, security
- Blog authors: Alex Raif
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-08-11
- Modified: 2025-09-01
- URL: https://www.sysaid.com/blog/itsm/how-do-i-find-software-that-automates-our-it-service-desk-tasks
- Categories: ITSM
- Tags: automation, IT service management, ITSM, service desk
- Blog authors: Liora Coberman, SysAid
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2025-07-24
- Modified: 2025-08-19
- URL: https://www.sysaid.com/blog/sysaid/sysaid-recognized-as-one-of-the-top-rated-help-desk-software-in-2025
- Categories: SysAid
- Blog authors: SysAid
- Role / functions: CIO
- ITSM maturities: Basic
---
> ITSM in 2025 is driven by Agentic AI and real-time ITAM. Discover how smart service desks are reshaping IT operations & business impact.
- Published: 2025-07-24
- Modified: 2025-07-31
- URL: https://www.sysaid.com/blog/itsm/itsm-in-2025-what-you-need-to-know
- Categories: ITSM
- Blog authors: Inesa Bass
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
---
> Agentic AI is reshaping enterprise work. Discover how CEOs are harnessing AI agents to transform processes, boost efficiency, and build customer-centric IT programs.
- Published: 2025-07-09
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/uncategorized/from-feedback-to-fuel-building-a-real-cx-program-in-it
- Categories: Uncategorized
- Blog authors: Tanvi Malik
- Role / functions: CIO
- ITSM maturities: Basic
---
> Hear seven CEOs share frontline insights on Agentic AI and why autonomous agents are redefining innovation, productivity, and competitive advantage.
- Published: 2025-06-05
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/generative-ai/top-7-ceos-on-agentic-ai-insights-from-the-frontlines-of-innovation
- Categories: Generative AI
- Blog authors: Avi Kedmi
- Role / functions: CEO
- ITSM maturities: Basic
---
> Discover how Agentic AI is transforming ITSM with autonomous, goal-driven capabilities. Learn its benefits and key use cases here.
- Published: 2025-05-22
- Modified: 2025-07-24
- URL: https://www.sysaid.com/blog/generative-ai/agentic-ai-in-itsm
- Categories: Generative AI
- Tags: Agentic AI, GenAI, SysAid
- Blog authors: Jasmine Chiu
- Role / functions: IT Manager
- ITSM maturities: Basic
---
- Published: 2025-05-01
- Modified: 2025-08-12
- URL: https://www.sysaid.com/blog/itsm/how-to-manage-change-effectively
- Categories: ITSM
- Tags: Change Enablement, change management, ITIL, ITIL 4, service desk
- Blog authors: Joe The IT Guy
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The 5 Cs of cybersecurity and how service desks play a critical role in protecting digital assets, ensuring compliance, and managing risk.
- Published: 2025-04-24
- Modified: 2025-04-26
- URL: https://www.sysaid.com/blog/service-desk/5-cybersecurity-measures-service-desks
- Categories: Service Desk
- Blog authors: SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at how you can leverage AI and automation in your IT service desk, plus machine learning support in IT.
- Published: 2025-04-17
- Modified: 2025-07-27
- URL: https://www.sysaid.com/blog/generative-ai/how-to-leverage-ai-and-automation-in-it-service-desks
- Categories: Generative AI
- Tags: AI, automation, ITSM, service desk
- Blog authors: Jasmine Chiu
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at what will improve your ITAM practice’s maturity to make it far more valuable to your business.
- Published: 2025-03-27
- Modified: 2025-04-01
- URL: https://www.sysaid.com/blog/asset-management/how-to-improve-your-organizations-itam-maturity
- Categories: Asset management
- Blog authors: Tanvi Malik
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Learn how Agentic AI empowers IT teams with proactive detection, contextual decision-making, and continuous evolution to streamline complex ITSM tasks.
- Published: 2025-03-26
- Modified: 2025-03-26
- URL: https://www.sysaid.com/blog/sysaid/what-is-agentic-ai-transforming-itsm-through-intelligent-automation
- Categories: Service Desk, SysAid
- Tags: service desk, SysAid
- Blog authors: Inesa Bass
- Role / functions: IT Manager
- ITSM maturities: Basic
---
> This blog explains the need for SysAid’s new UI, shares its key capabilities and benefits, and highlights a customer case study.
- Published: 2025-03-06
- Modified: 2025-03-18
- URL: https://www.sysaid.com/blog/sysaid/sysaid-new-ui-transforming-operations
- Categories: Service Desk, SysAid
- Tags: service desk, SysAid
- Blog authors: Inesa Bass
- Role / functions: IT Manager
- ITSM maturities: Basic
---
> This blog explains how SysAid Spaces is helping TigerFeet improve its business operations and outcomes through better IT.
- Published: 2025-02-21
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/service-desk/tigerfeet-sysaid-story
- Categories: Asset management, Service Desk
- Tags: ITAM, ITSM, service desk, SysAid Spaces
- Blog authors: Inesa Bass
- Role / functions: IT Manager
- ITSM maturities: Basic
---
> This blog takes a look at how SysAid won the TMC 2024 Generative AI Product of the Year Award. Read it here.
- Published: 2025-02-13
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/sysaid/why-winning-the-tmc-2024-generative-ai-product-of-the-year-award-is-just-the-start
- Categories: SysAid
- Tags: SysAid
- Blog authors: Jasmine Chiu
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog explores how SysAid Copilot delivers valuable insights across eight key areas. See what it's all about here.
- Published: 2025-01-30
- Modified: 2025-02-03
- URL: https://www.sysaid.com/blog/generative-ai/unlock-deeper-insights-sysaid-copilot
- Categories: Generative AI
- Tags: AI, Copilot, GenAI, Generative AI, ITSM, SysAid Copilot
- Blog authors: Jasmine Chiu
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
---
> SysAid earns top honors from Capterra, Software Advice, and GetApp for ITAM, Remote Support, and more—see how our AI-powered platform keeps raising the bar.
- Published: 2025-01-23
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/itsm/kicking-off-2025-sysaid-wraps-up-2024-with-prestigious-recognitions-from-gartner-digital-markets-in-2024
- Categories: General IT, Help desk, ITIL, ITSM, Service Desk
- Tags: IT asset management, IT service management
- Blog authors: Avi Kedmi
- Role / functions: CEO
- ITSM maturities: Basic
---
- Published: 2025-01-23
- Modified: 2025-08-11
- URL: https://www.sysaid.com/blog/generative-ai/genai-capabilities-need-to-know
- Categories: Generative AI
- Tags: Copilot, GenAI, ITSM, ServiceDesk, SLA
- Blog authors: Jasmine Chiu
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at how GenAI can help enhance employee experience and streamline IT operations and optimize resource utilization.
- Published: 2024-12-19
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/generative-ai/streamline-it-operations-genai
- Categories: Generative AI
- Tags: Artificial Intelligence, Copilot, GenAI, Generative AI, ITSM, service desk
- Blog authors: Inesa Bass
- Role / functions: Service Desk Agent, VP/Director of IT
- ITSM maturities: Basic
---
> Agentic AI is reshaping IT Service Management by automating complex tasks and boosting team efficiency. See how SysAid empowers mid-market ITSM success.
- Published: 2024-12-19
- Modified: 2025-07-28
- URL: https://www.sysaid.com/blog/itsm/how-agentic-ai-is-transforming-it-service-management
- Categories: Generative AI, ITSM
- Tags: IT asset management, IT service management
- Blog authors: Avi Kedmi
- Role / functions: CEO
- ITSM maturities: Basic
---
> IT Service Management (ITSM) platforms have become the backbone of modern organizations, streamlining operations, optimizing workflows..
- Published: 2024-12-18
- Modified: 2024-12-18
- URL: https://www.sysaid.com/blog/itsm/cybersecurity-considerations-when-choosing-itsm-a-deep-dive
- Categories: ITSM
- Tags: cyber security, IT asset management, IT service management
- Blog authors: Alex Raif
- Role / functions: CIO
- ITSM maturities: Basic
---
- Published: 2024-12-12
- Modified: 2025-08-11
- URL: https://www.sysaid.com/blog/asset-management/ai-powered-asset-management-game-changer
- Categories: Asset management
- Tags: Copilot, GenAI, IT asset management, IT service management, ITAM
- Blog authors: Sofia Skubiy
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2024-11-21
- Modified: 2025-08-11
- URL: https://www.sysaid.com/blog/generative-ai/service-desk-genai-chatbot-for-agents
- Categories: Generative AI
- Tags: Artificial Intelligence, Chatbot, GenAI, Generative AI, ITSM, service desk
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The SysAid ITSM solution now includes Image Analysis – a GenAI capability that can help all organizations. Here's all the information.
- Published: 2024-10-31
- Modified: 2024-10-31
- URL: https://www.sysaid.com/blog/generative-ai/sysaid-image-analysis
- Categories: Generative AI
- Tags: GenAI, Image Analysis
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Multi-channel IT support is essential in a GenAI era, enhancing capabilities in accessibility, automation and efficiency. This blog explains.
- Published: 2024-09-26
- Modified: 2024-09-26
- URL: https://www.sysaid.com/blog/generative-ai/multi-channel-it-support-genai-era
- Categories: Generative AI
- Tags: GenAI, ITSM, Multi-channel
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The difference between AI and GenAI affects ITSM outcomes. See how each supports automation, content creation, and smarter service delivery with SysAid.
- Published: 2024-09-18
- Modified: 2025-07-28
- URL: https://www.sysaid.com/blog/generative-ai/difference-ai-genai
- Categories: Generative AI
- Tags: AI, GenAI, IT service management, ITSM, service desk
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Take a look at ten AI use cases for the IT service desk which are available now for ITSM professionals and organizations to benefit from.
- Published: 2024-09-12
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/generative-ai/ai-improves-service-desk-operations
- Categories: Generative AI
- Tags: AI, AI Tools, Artificial Intelligence, ChatGPT, GenAI, ITSM, service desk
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2024-08-22
- Modified: 2025-08-18
- URL: https://www.sysaid.com/blog/itsm/ai-future-already-here
- Categories: ITSM, Service Desk
- Tags: AI, Artificial Intelligence, Copilot, IT service management, ITSM, service desk, Workflow Automation, Workflows
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> IT service management (ITSM) tools are shaking things up. They're getting smarter, fast. Think AI and GenAI – the new must-haves.
- Published: 2024-08-07
- Modified: 2025-07-27
- URL: https://www.sysaid.com/blog/itsm/it-pros-are-going-all-in-on-advanced-ai-for-itsm
- Categories: Generative AI, ITSM
- Tags: AI, ITSM
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Explore the crash, burn, and GenAI-powered comeback of IT self-service—and learn how modern AI tools finally deliver the experience users expect.
- Published: 2024-08-07
- Modified: 2025-08-03
- URL: https://www.sysaid.com/blog/itsm/it-self-service-crash-burn-and-comeback-with-genai
- Categories: Generative AI, ITSM
- Tags: AI, ITSM
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> There's a wealth of best practice KPIs out there for IT organizations, but are these still the best way to measure and report on IT success?
- Published: 2024-08-01
- Modified: 2024-08-01
- URL: https://www.sysaid.com/blog/itsm/measuring-success-it
- Categories: ITSM
- Tags: ITSM, KPIs, metrics, service desk, Service Desk Metrics
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog explains what Copilots are before focusing on how they help and why your IT service desk agents need them.
- Published: 2024-07-10
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/itsm/service-desk-agents-copilots
- Categories: Generative AI, ITSM
- Tags: AI, Artificial Intelligence, automation, Copilots, IT service management, ITSM
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Gen AI is a trending topic, but many of us are still figuring out how it fits into ITSM. Let's explore how Gen AI can help us work more efficiently.
- Published: 2024-07-09
- Modified: 2024-08-20
- URL: https://www.sysaid.com/blog/generative-ai/debunking-generative-ai-myths-in-itsm-its-time-to-rethink
- Categories: Generative AI
- Tags: AI, Artificial Intelligence, automation, ITSM, service desk
- Blog authors: Avi Kedmi
- Role / functions: CEO
- ITSM maturities: Basic
Gen AI is a trending topic, but many of us are still figuring out how it fits into our daily routines in ITSM.
---
- Published: 2024-06-13
- Modified: 2025-08-18
- URL: https://www.sysaid.com/blog/itsm/evaluating-ai-in-itsm
- Categories: Generative AI, ITSM
- Tags: AI, Artificial Intelligence, automation, ITSM, service desk
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The way employees interact with IT support is due for a major overhaul. We're talking about saying goodbye to those clunky ticketing systems
- Published: 2024-05-26
- Modified: 2024-08-20
- URL: https://www.sysaid.com/blog/itsm/why-our-ai-chatbot-via-microsoft-teams-is-the-gamechanger
- Categories: Generative AI, ITSM
- Tags: AI Chatbot, automation, employee experience, ITSM, Microsoft Teams
- Blog authors: Christine Pun
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Keeping your IT equipment running smoothly is crucial, But between complex terms, expiring dates, and a claim process that feels like a maze,
- Published: 2024-05-26
- Modified: 2024-07-21
- URL: https://www.sysaid.com/blog/itsm/overcome-asset-warranty-chaos-6-best-practices-for-effective-management
- Categories: ITSM
- Tags: ITSM
- Blog authors: Sofia Skubiy
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The IT organization is focusing more on the employees it serves, but what about the employees working in IT and their employee experience?
- Published: 2024-05-22
- Modified: 2024-05-22
- URL: https://www.sysaid.com/blog/itsm/employee-experience-is-for-it-service-provider-staff-too
- Categories: ITSM
- Tags: employee experience, ITSM
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> See how AI in ITSM transforms incidents, requests, and changes using predictive analytics and automation. Optimize operations with SysAid today.
- Published: 2024-04-25
- Modified: 2025-08-03
- URL: https://www.sysaid.com/blog/generative-ai/ai-improves-itsm
- Categories: Generative AI
- Tags: AI, Artificial Intelligence, automation, change management, incident management, ITSM, knowledge management, service desk
- Blog authors: Oded Moshe
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Advice on how best to sell enterprise service management to other lines of business. Rea the full article here.
- Published: 2024-03-14
- Modified: 2024-07-21
- URL: https://www.sysaid.com/blog/itsm/sell-enterprise-service-management-other-business
- Categories: ITSM
- Tags: enterprise service management, ESM, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog shares some practical business use cases for ESM (enterprise service management). Take a look here.
- Published: 2023-12-14
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/practical-business-use-cases-for-esm
- Categories: ITSM
- Tags: enterprise service management, ESM, IT service management, ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Tips to ensure that your org’s adoption of AI for ITSM is facilitated by focused, people-related activities that prepare IT staff for AI use.
- Published: 2023-11-08
- Modified: 2024-08-20
- URL: https://www.sysaid.com/blog/itsm/preparing-it-staff-for-ai-use
- Categories: Generative AI, ITSM
- Tags: AI, Artificial Intelligence, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> SysAid On-Prem Software CVE-2023-47246 Vulnerability - Learn about the security flaw in SysAid's on-premises software version.
- Published: 2023-11-08
- Modified: 2024-04-17
- URL: https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification
- Categories: ITSM, Service Desk
- Blog authors: Sasha Shapirov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Here we look at the common challenges of healthcare onboarding before explaining how existing IT practices can be used to make improvements.
- Published: 2023-10-19
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/service-desk/healthcare-onboarding-offboarding
- Categories: Service Desk
- Tags: Healthcare, ITSM, offboarding, onboarding, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Automate healthcare workflows with IT practices for improved efficiency. Learn more from SysAid.
- Published: 2023-10-12
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/service-desk/automating-healthcare-workflows
- Categories: Service Desk
- Tags: automation, Healthcare, ITSM, service desk, Workflow Automation
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Which 2024 ITSM trends will be relevant to organizations seeking to improve their business value? This article explores.
- Published: 2023-09-27
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/itsm-trends-2024
- Categories: ITSM
- Tags: automation, employee experience, enterprise service management, ITSM, people, service desk, sustaintability
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog explains where and how ITAM supports HIPAA requirements across various compliance and efficiency needs.
- Published: 2023-09-21
- Modified: 2024-06-09
- URL: https://www.sysaid.com/blog/asset-management/hipaa-and-it-asset-management-in-healthcare
- Categories: Asset management
- Tags: Healthcare, HIPAA, ITAM, ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog shares examples of ChatGPT in ITSM and how it can be employed in operations to improve operations and outcomes.
- Published: 2023-08-24
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/chatgpt-in-itsm-and-esm
- Categories: ITSM
- Tags: AI, Artificial Intelligence, automation, ChatGPT, CMDB, ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> What is generative AI in ITSM and how it works (at a high level)plus see ITSM-related examples for its use. Read it here
- Published: 2023-07-26
- Modified: 2024-08-20
- URL: https://www.sysaid.com/blog/itsm/generative-ai-for-itsm
- Categories: Generative AI, ITSM
- Tags: AI, Artificial Intelligence, automation, Generative AI, ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog post shares information on different types of AI-enabled capabilities and how they will benefit your ITSM and ESM operations and outcomes.
- Published: 2023-07-05
- Modified: 2024-08-20
- URL: https://www.sysaid.com/blog/itsm/ai-enabled-capabilities-itsm
- Categories: Generative AI, ITSM
- Tags: AI, Artificial Intelligence, automation, IT service management, ITIL, ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at everything you need to know about change enablement. From what's different in ITIL 4 to successful CAB meetings.
- Published: 2023-05-24
- Modified: 2023-05-24
- URL: https://www.sysaid.com/blog/itsm/know-about-change-enablement
- Categories: ITSM
- Tags: CAB, change advisory board, Change Approval, Change Enablement, change management, ITIL 4, service desk
- Blog authors: Joe The IT Guy
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Metrics are essential as they communicate value, progress, and improvements, facilitate alignment and collaboration.
- Published: 2023-05-04
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/service-desk/service-desk-metrics
- Categories: Service Desk
- Tags: service desk, Service Desk Metrics
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog focuses on the ITSM processes and enabling technology that can help both the MTBF and MTTR in the world of manufacturing.
- Published: 2023-03-30
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/how-to-increase-manufacturing-throughputs
- Categories: ITSM
- Tags: ITSM, Manufacturing, Mean Time Between Failures, Mean Time to Repair, MTBF, MTTR
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Enhance your organization's ITSM capabilities with insights from this blog.
- Published: 2023-03-09
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/knowledge-management-capabilities
- Categories: ITSM
- Tags: Continual Improvement, continual service improvement, Knowled, knowledge management, KPIs, Modern ITSM, service desk
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at the opportunity for ITSM tools and best practices to benefit manufacturing operating costs.
- Published: 2023-02-23
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/service-management-manufacturing-operation-costs
- Categories: ITSM
- Tags: ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> What’s likely to impact your organization’s ITSM capabilities in 2023 to make it an interesting year for ITSM? This blog by SysAid explores
- Published: 2023-01-26
- Modified: 2024-04-15
- URL: https://www.sysaid.com/blog/itsm/2023-interesting-year-itsm
- Categories: ITSM
- Tags: automation, enterprise service management, IT service management, ITSM
- Blog authors: Sarah Lahav
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Here Joe the IT Guy provides guidance on how to embed continual improvement in your day-to-day activities successfully.
- Published: 2022-12-21
- Modified: 2022-12-21
- URL: https://www.sysaid.com/blog/itil/getting-started-continual-improvement
- Categories: ITIL, Service Desk
- Tags: Continual Improvement, DevOps, ITIL 4, service desk
- Blog authors: Joe The IT Guy
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog offers up seven practical steps for what to do when your service desk is struggling. Read it here.
- Published: 2022-11-30
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/service-desk-is-struggling
- Categories: ITSM, Service Desk
- Tags: IT service management, ITSM, Leadership, Major Incidents, service desk, Service Level Agreements, SLA, Wellbeing
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> In this blog you'll learn how the future of IT self-service involves employees self-resolving with conversational bots.
- Published: 2022-09-14
- Modified: 2025-03-17
- URL: https://www.sysaid.com/blog/itsm/self-service-conversational-bots
- Categories: ITSM
- Tags: AI, Artificial Intelligence, Conversational bots, self-service, self-service portal
- Blog authors: SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> How SysAid manages agents behind restricted firewall rules with AWS IoT Core - SysAid blog. Read now.
- Published: 2022-08-17
- Modified: 2024-04-17
- URL: https://www.sysaid.com/blog/sysaid-tech/how-sysaid-manages-agents-behind-restricted-firewall-rules-with-aws-iot-core
- Categories: SysAid Tech
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
This blog post will outline how SysAid uses AWS IoT Core and the MQTT over WebSocket Secure communication protocol at scale for managing remote software agents and overcoming restricted firewall rules securely.
---
> In this blog Greg Sanker looks at how to introduce a new way to prioritize improvement work in direct alignment with EX.
- Published: 2022-07-20
- Modified: 2024-04-16
- URL: https://www.sysaid.com/blog/itsm/prioritizing-itsm-improvements-employee-experience
- Categories: ITSM
- Tags: employee experience, EX, IT service management, ITSM
- Blog authors: Greg Sanker
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
- Published: 2022-06-23
- Modified: 2025-08-18
- URL: https://www.sysaid.com/blog/itsm/how-an-ai-enabled-service-desk-improves-employee-experience
- Categories: Generative AI, ITSM
- Tags: automation, employee experience, EX, Intelligent automation, IT service management, ITSM, service desk
- Blog authors: Sarah Lahav
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> How to apply the magic formula to make your brand stand out and tell a story that pops
- Published: 2022-05-26
- Modified: 2022-05-26
- URL: https://www.sysaid.com/blog/events-marketing/how-to-tell-a-story-that-pops
- Categories: Events and Marketing
- Blog authors: Sarah Libi
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This article delves into the myriad of benefits of shift-left testing, and offers up suggestions how to increase code quality.
- Published: 2022-05-25
- Modified: 2024-03-19
- URL: https://www.sysaid.com/blog/sysaid-tech/stop-wasting-time-and-start-testing
- Categories: SysAid Tech
- Tags: Code, Coding, Shift left
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Here Ben Brennan discusses some of the key data points from SysAid's 2022 State of Service Management study related to employee experience.
- Published: 2022-05-19
- Modified: 2022-10-13
- URL: https://www.sysaid.com/blog/itsm/measure-employee-experience
- Categories: ITSM
- Tags: CSAT, employee experience, EX, IT service management, ITSM, service desk
- Blog authors: Ben Brennan
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Some cloud “attitudes” can lead ITSM professionals to do the wrong thing such as lift-and-shift cloud migrations.
- Published: 2022-05-18
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/cloud/top-5-things-itsmers-get-wrong-cloud-migration
- Categories: Cloud
- Tags: cloud, help desk, IT service management, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: IT Manager
- ITSM maturities: Basic
Some cloud “attitudes” can lead ITSM professionals to do the wrong thing such as lift-and-shift cloud migrations.
---
> Statements like this show there's still a lack of understanding about the use of public cloud services. Joe the IT Guy debunks all the myths!
- Published: 2022-05-18
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/cloud/still-insecure-about-cloud-then-read-this-cloud-myth-debunker
- Categories: Cloud
- Tags: cloud, help desk, IT service management, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: IT Manager
- ITSM maturities: Basic
Statements like this show there's still a lack of understanding about the use of public cloud services. Joe the IT Guy debunks all the myths!
---
> There are many communication protocols but for web applications - this blog looks at why you should favor asynchronous in all cases.
- Published: 2022-04-14
- Modified: 2025-08-04
- URL: https://www.sysaid.com/blog/sysaid-tech/microservices-architecture-asynchronouscommunication-better
- Categories: SysAid Tech
- Tags: microservices, SysAid tech
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> In 2022 enterprise service management needs to offer businesses so much more than just shared ITSM capabilities. This blog explores.
- Published: 2022-03-24
- Modified: 2025-03-17
- URL: https://www.sysaid.com/blog/itsm/itsm-capabilities-better-business-functions
- Categories: ITSM
- Tags: Citizen Developers, enterprise service management, ESM, IT service management, ITSM
- Blog authors: SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Monolith to microservices - the story of how we broke off a piece of our monolith in order to greatly increase our system’s reliability.
- Published: 2022-01-26
- Modified: 2022-01-26
- URL: https://www.sysaid.com/blog/sysaid-tech/monolith-to-microservices
- Categories: SysAid Tech
- Tags: AWS, microservices, monolith, SysAid tech
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> What is an enterprise service management system, how does it differ from ITSM and how can it benefit a workplace? Find out everything and more here.
- Published: 2022-01-23
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/understanding-enterprise-service-management-systems
- Categories: ITSM
- Tags: enterprise service management, ESM, IT asset management, IT Automation, IT service management, ITIL, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
Understanding what is an enterprise service management system (ESM) is critical when you are thinking of applying ITSM to your entire business. Although linked, ITSM and ESM are different, and understanding the differences is crucial so you can apply the best practices to your business.
---
> What’s involved in building a successful approach to automation for humans? In this blog, Barclay Rae explains.
- Published: 2022-01-20
- Modified: 2022-01-20
- URL: https://www.sysaid.com/blog/itsm/automation-for-humans
- Categories: ITSM
- Tags: automation, OCM, Organizational Change Management, Service Orchestration
- Blog authors: Barclay Rae
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Here we take a look back at the top 6 must-read blogs of SysAid's 2021 roll. Make sure you've read them all!
- Published: 2022-01-13
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/sysaid/6-must-read-blogs
- Categories: SysAid
- Tags: AI, automation, ITSM, SysAid blog
- Blog authors: Oded Moshe, SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> ITSM Tools are used to keep track of the many processes and systems that are needed when performing IT service management. Learn more about ITSM.
- Published: 2021-12-19
- Modified: 2024-11-05
- URL: https://www.sysaid.com/blog/itsm/what-are-itsm-tools
- Categories: ITSM
- Tags: asset management, incident management, IT asset management, IT Automation, IT service management, ITIL, ITSM, self-service portal, Workflows
- Blog authors: Oded Moshe, SysAid
- Role / functions: IT Manager, Service Desk Agent
- ITSM maturities: Basic
What are IT Service Management (ITSM) Tools?
---
> What does ITSM in 2022 look like? Here, SysAid CEO Sarah Lahav shares her four predictions for the year ahead.
- Published: 2021-12-16
- Modified: 2021-12-16
- URL: https://www.sysaid.com/blog/itsm/itsm-in-2022
- Categories: ITSM
- Tags: automation, Citizen IT, employee experience, IT asset management, IT service management, ITAM, ITSM, Service automation
- Blog authors: Sarah Lahav
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Throw everything you thought you knew about IT metrics out of the window and check out this blog by Ben Brannan.
- Published: 2021-12-09
- Modified: 2021-12-09
- URL: https://www.sysaid.com/blog/itsm/superhero-guide-to-it-metrics
- Categories: ITSM
- Tags: CSAT, ITSM, metrics, service desk, Service Desk Metrics
- Blog authors: Ben Brennan
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> In this blog Roy Atkinson covers the WHAT, the WHY, and the HOW of automation. Check out his thoughts here.
- Published: 2021-11-30
- Modified: 2021-11-30
- URL: https://www.sysaid.com/blog/itsm/automation-is-your-friend
- Categories: ITSM
- Tags: automation, employee experience, password reset, Service Orchestration
- Blog authors: Roy Atkinson
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Here we look at three things we can utilize to monitor IoT disconnects: CloudWatch metrics, IoT logs, and custom services.
- Published: 2021-11-18
- Modified: 2021-12-15
- URL: https://www.sysaid.com/blog/sysaid-tech/monitoring-iot-disconnects
- Categories: SysAid Tech
- Tags: Amazon Web Services, AWS, IoT, SysAid tech
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> This blog looks at how smarter ITSM is essentially like ordering your coffee in Starbucks. Check it out here.
- Published: 2021-11-03
- Modified: 2021-11-03
- URL: https://www.sysaid.com/blog/itsm/smarter-itsm-strategic-choice
- Categories: ITSM
- Tags: automation, ITSM, Service automation, Service Orchestration
- Blog authors: SysAid
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> The benefits that businesses and IT teams alike are gaining from well-managed, cloud-based services are rapidly changing the face of IT. Read more...
- Published: 2021-10-20
- Modified: 2022-09-29
- URL: https://www.sysaid.com/blog/cloud/the-21-hidden-costs-of-having-on-premise-software
- Categories: Cloud
- Tags: cloud, ITSM, on-premise
- Blog authors: Rafi Rainshtein
- Role / functions: IT Manager
- ITSM maturities: Basic
---
> For IoT to work you must create a persistent connection to the AWS IoT servers — but what can you do if that's blocked?
- Published: 2021-10-20
- Modified: 2021-12-15
- URL: https://www.sysaid.com/blog/sysaid-tech/aws-iot-part-2
- Categories: SysAid Tech
- Tags: AWS, HTTP, IoT, Servers, SysAid
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> In this blog Ben Brannan provides an 'IT Guide' to understanding what your business really thinks about IT and its services.
- Published: 2021-09-22
- Modified: 2022-01-20
- URL: https://www.sysaid.com/blog/itsm/it-guide-matrix
- Categories: ITSM
- Tags: CSAT, customer service, employee experience, EX, IT leaders, ITSM, service desk
- Blog authors: Ben Brennan
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Service management should be an important facilitator of your organization’s digital transformation needs and ambitions. Here's why.
- Published: 2021-09-02
- Modified: 2024-04-16
- URL: https://www.sysaid.com/blog/itsm/service-management-needs-to-drive-digital-business-operations
- Categories: ITSM
- Tags: automation, ITSM, Service Center, service desk, Service Orchestration, Workflow Automation, Workflows
- Blog authors: Sarah Lahav
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Learn how SysAid uses AWS IoT to reduce traffic to its servers and get rid of polling, and see if you could benefit from the same.
- Published: 2021-08-26
- Modified: 2021-12-15
- URL: https://www.sysaid.com/blog/sysaid-tech/aws-iot-reducing-traffic-part-one
- Categories: SysAid Tech
- Tags: Amazon Web Services, Tech
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Is your IT team Batman or The Joker? Here Ben Brannan shares three steps to saving the day and your team's reputation.
- Published: 2021-08-19
- Modified: 2021-08-19
- URL: https://www.sysaid.com/blog/itsm/hero-villian-it-team
- Categories: ITSM
- Tags: customer service, employee experience, IT leader, ITSM, metrics, service desk
- Blog authors: Ben Brennan
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Learn about SysAid’s journey to high availability and session persistence using Tomcat and Redis. Explore our technical blog today!
- Published: 2021-08-13
- Modified: 2024-11-10
- URL: https://www.sysaid.com/blog/sysaid-tech/persisting-tomcat-sessions
- Categories: SysAid Tech
- Tags: SysAid, Tech, Tomcat
- Blog authors: Jonathan Yom-Tov
- Role / functions: Service Desk Agent
- ITSM maturities: Basic
---
> Read here to learn how you can easily automate your IT service management, and how to get your IT automation right.
- Published: 2021-08-12
- Modified: 2024-04-21
- URL: https://www.sysaid.com/blog/itsm/how-to-automate-it-service-management
- Categories: ITSM
- Tags: automation, IT Automation, ITSM
- Blog authors: Oded Moshe, SysAid
- Role / functions: IT Manager
- ITSM maturities: Basic
---
---
## Resources
- Published: 2025-10-11
- Modified: 2025-10-28
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2025
- Blog authors: SysAid
- Resource categories: Virtual Events and Webinars
Agenda at a glance SMART lineup | Nov 13th
---
- Published: 2025-10-09
- Modified: 2025-10-28
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/pre-smart-2025
- Blog authors: SysAid
- Resource categories: Virtual Events and Webinars
Agenda at a glance Pre-SMART training | Nov 12th SMART lineup | Nov 13th *Exclusive for SysAid Customers
---
- Published: 2025-05-05
- Modified: 2025-10-12
- URL: https://www.sysaid.com/resources/ebooks/2025-sysaid-annual-report
- Blog authors: SysAid
- Resource categories: eBooks
2025 Mega-Trends Shaping the Future of IT Service Management
---
> Save your seat for SysAid SMART'24 on Nov 19. Explore the latest IT operations trends, level-up your SysAid skills, and network with industry experts and peers.
- Published: 2024-10-10
- Modified: 2025-08-03
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/smart-2024
- Blog authors: SysAid
- Resource categories: Virtual Events and Webinars
Get Ready to See the Next Gen of ITSM in Action - SMART'24 is Back!
---
> Join this data-driven webinar to explore the top trends in IT service management (ITSM) and how generative AI is revolutionizing the user experience.
- Published: 2024-06-16
- Modified: 2024-12-23
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/mega-trends-in-itsm
- Blog authors: SysAid
- Resource categories: Virtual Events and Webinars
We'll discuss how organizations are adopting generative AI and the main challenges they face.
---
> The Impact of AI in Service Management: Panel discussion on how AI is transforming IT service desks
- Published: 2024-05-12
- Modified: 2024-12-25
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/panel-discussion-the-impact-of-ai-in-service-management
- Blog authors: Oded Moshe, SysAid
- Resource categories: Virtual Events and Webinars
Join us for this insightful webinar and discover how Gen AI within Microsoft Teams can revolutionize the service experiences you provide.
---
> Join us for this insightful webinar and discover how Gen AI within Microsoft Teams can revolutionize the service experiences you provide.
- Published: 2024-03-27
- Modified: 2024-12-12
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/revolutionize-service-experiences-with-gen-ai-in-microsoft-teams
- Blog authors: Oded Moshe, SysAid
- Resource categories: Virtual Events and Webinars
Join us for this insightful webinar and discover how Gen AI within Microsoft Teams can revolutionize the service experiences you provide.
---
> Gain a 360° view look at next-generation AI features in our Product Roundup webinar. See live demos, and ask Product Managers your questions.
- Published: 2024-03-13
- Modified: 2024-12-30
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/product-roundup-live
- Blog authors: Oded Moshe, SysAid
- Resource categories: Virtual Events and Webinars
Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar
---
> AI-powered ITSM in 2024: Join us on SysAid Copilot Launch Event. Boost MTTR, with meaningful AI Insights with Copilot and its cutting-edge generative AI
- Published: 2024-01-25
- Modified: 2024-07-21
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/turbocharge-2024-with-ai-unveiling-sysaid-copilot
- Blog authors: Oded Moshe, SysAid
- Resource categories: Virtual Events and Webinars
Unleash AI-powered ITSM productivity in 2024
---
> Start your new job with confidence! Our comprehensive IT onboarding checklist and expert tips ensure you’re fully prepared from day one.
- Published: 2023-12-06
- Modified: 2025-08-04
- URL: https://www.sysaid.com/resources/articles/it-onboarding-checklist
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
---
- Published: 2023-11-12
- Modified: 2025-08-19
- URL: https://www.sysaid.com/resources/articles/whats-the-difference-between-a-help-desk-and-a-service-desk
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
---
> Learn the necessary steps to successfully implement service desk software & their importance to help optimize your organization’s customer service experience.
- Published: 2023-08-31
- Modified: 2024-05-28
- URL: https://www.sysaid.com/resources/articles/how-to-successfully-implement-service-desk-software
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
Learn the necessary steps to successfully implement help desk software & their importance to help optimize your organization’s customer service experience.
---
> Learn the necessary steps to successfully implement help desk software & their importance to help optimize your organization’s customer service experience.
- Published: 2023-08-09
- Modified: 2024-05-28
- URL: https://www.sysaid.com/resources/articles/how-to-successfully-implement-help-desk-software
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
Learn the necessary steps to successfully implement help desk software & their importance to help optimize your organization’s customer service experience.
---
> Learn the steps you need to take to successfully implement ITSM software, streamline your IT processes and make the most out of your IT tools.
- Published: 2023-07-03
- Modified: 2024-05-28
- URL: https://www.sysaid.com/resources/articles/how-to-successfully-implement-itsm-software
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
Learn the steps you need to take to successfully implement ITSM software, streamline your IT processes and make the most out of your IT tools.
---
> Join us to hear SysAid’s CEO visionary keynote, an insightful customers panel, and a real talk on how to make your employees happier. Together, let's reimagine the employee experience.
- Published: 2022-06-13
- Modified: 2024-04-21
- URL: https://www.sysaid.com/resources/virtual-events-and-webinars/sysaid-for-teams
- Blog authors: Oded Moshe, SysAid
- Resource categories: Virtual Events and Webinars
Join us to hear SysAid’s CEO visionary keynote, an insightful customers panel, and a real talk on how to make your employees happier.
---
- Published: 2021-04-26
- Modified: 2025-08-11
- URL: https://www.sysaid.com/resources/articles/how-to-choose-the-right-help-desk-for-your-small-business
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
If you only have a few employees, managing the help desk can be quite the challenge. A help desk with the right features can simplify these tasks enormously and allow your employees to focus on other matters. Find out which help desk is perfect for you.
---
- Published: 2021-03-25
- Modified: 2025-08-19
- URL: https://www.sysaid.com/resources/articles/what-is-an-it-service-desk
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
---
> Empower your support staff and end users to resolve common IT issues faster and enhance your knowledge base, with SysAid Knowledge Management
- Published: 2021-03-25
- Modified: 2024-05-28
- URL: https://www.sysaid.com/resources/articles/how-to-build-manage-a-knowledge-base
- Blog authors: Oded Moshe, SysAid
- Resource categories: Articles
---
---
## News
- Published: 2025-09-11
- Modified: 2025-10-12
- URL: https://www.sysaid.com/news/sysaid-recognized-in-the-2025-gartner-magic-quadranttm-for-ai-applications-in-it-service-management
- News categories: Press Releases
---
- Published: 2025-02-19
- Modified: 2025-08-04
- URL: https://www.sysaid.com/news/sysaid-copilot-customers-showcase-significant-productivity-gains-with-ai-powered-itsm
- News categories: Press Releases
---
> SysAid is recognized as a 2023 Gartner Peer Insights™ Customers’ Choice for IT Service Management Platforms for Midsize Enterprise - SysAid
- Published: 2023-04-02
- Modified: 2024-05-16
- URL: https://www.sysaid.com/news/sysaid-is-recognized-as-a-2023-gartner-peer-insights-customers-choice-for-it-service-management-platforms-for-midsize-enterprise
- News categories: Press Releases
---
---
## Success stories
- Published: 2025-09-03
- Modified: 2025-09-03
- URL: https://www.sysaid.com/customers/grand-traverse-county-case-study
- Success story industry: Government
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
Grand Traverse County elevates IT service with SysAid: smarter asset management and AI-powered efficiency
---
- Published: 2025-09-02
- Modified: 2025-09-10
- URL: https://www.sysaid.com/customers/university-at-albany
- Success story industry: Education
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
In the education industry, they cut 66% less time monitoring issues by replacing unstructured email inquiries with SysAid’s student service portal.
---
- Published: 2025-08-18
- Modified: 2025-08-18
- URL: https://www.sysaid.com/customers/the-stevens-company-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP, SysAid Copilot, SysAid Spaces
- Success story tag: Default
Modern and Agentic ITSM that is Simplistic and Powerful Made Easy by SysAid
---
- Published: 2025-08-18
- Modified: 2025-09-03
- URL: https://www.sysaid.com/customers/temco-logistics-case-study
- Success story industry: Logistic
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP, SysAid Copilot, SysAid Spaces
- Success story tag: Default
AI at the Wheel: Temco’s AI Agents Put IT Power in the Hands of Every Driver
---
> Discover how Malcolm Investments modernized IT operations across five insurance brokerages with SysAid, achieving 60% improved asset accuracy, 50% faster ticket resolution, and full remote support.
- Published: 2025-07-31
- Modified: 2025-07-31
- URL: https://www.sysaid.com/customers/malcolm-investments-case-study
- Success story industry: Food & beverage
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.
---
> Caliber cut IT workload by 20% with SysAid’s automation, asset tracking, and Jira integration.
- Published: 2025-07-30
- Modified: 2025-07-30
- URL: https://www.sysaid.com/customers/caliber-communications-case-study
- Success story industry: Media
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%
---
> The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%.
- Published: 2025-07-25
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/astral-case-study-2
- Success story industry: Media
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%
---
> Scaling Smart: How Bolton & Menk Turned Rapid Growth Into IT Efficiency with SysAid Copilot
- Published: 2025-07-25
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/bolton-menk-case-study
- Success story industry: Engineering
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP, SysAid Copilot
- Success story tag: Default
Scaling Smart: How Bolton & Menk Turned Rapid Growth Into IT Efficiency with SysAid Copilot
---
> AI, the Human Way: How Denova is Building a Smarter and Secure Service Desk with SysAid AI Agents
- Published: 2025-07-25
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/denova-collaborative-health-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: AI, Customer Satisfaction, Incident Management, Self Service, Self Service Automation, Service Catalog, SSP, SysAid Copilot, SysAid for Teams, SysAid Spaces
- Success story tag: Default
AI, the Human Way: How Denova is Building a Smarter and Secure Service Desk with SysAid AI Agents
---
> AI-Powered Support at Scale: The Jewish Board Adopts SysAid Copilot & Moves to Cloud
- Published: 2025-07-25
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/the-jewish-board-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: AI, Customer Satisfaction, Incident Management, Moving to Cloud, Self Service Automation, SSP
- Success story tag: Default
AI-Powered Support at Scale: The Jewish Board Adopts SysAid Copilot & Moves to Cloud
---
> From Email Threads to IT Efficiency: Latinoamericana Seguros Transforms Support with SysAid
- Published: 2025-07-25
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/latinoamericana-seguros-case-study
- Success story industry: Insurance
- Success story Region (ex. use case): South America
- Success story feature: Asset Management, Change Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
The Power Move That Helped Astral Cut Monitoring Billboard Downtime by 66%
---
> Discover how CHC’s 4-person IT team supports 500+ staff with 95% portal adoption and saves 2 days per month using SysAid’s cloud-based ITSM platform.
- Published: 2025-06-16
- Modified: 2025-06-16
- URL: https://www.sysaid.com/customers/community-health-connections-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
Discover how CHC’s 4-person IT team supports 500+ staff with 95% portal adoption and saves 2 days per month using SysAid’s cloud-based ITSM platform.
---
> Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.
- Published: 2025-06-16
- Modified: 2025-06-16
- URL: https://www.sysaid.com/customers/polar-beverages-case-study
- Success story industry: Food & beverage
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP
- Success story tag: Default
Polar Beverages saved 5 hours daily and boosted IT efficiency by 40% with SysAid’s automation and self-service portal.
---
> Moved from ServiceNow from complexity to clarity. Survitec Simplified Global IT Support with SysAid Copilot and AI Agents.
- Published: 2025-06-11
- Modified: 2025-07-02
- URL: https://www.sysaid.com/customers/survitec-case-study
- Success story industry: Technology
- Success story Region (ex. use case): Europe
- Success story feature: AI, Customer Satisfaction, Incident Management, Self Service, Self Service Automation, SSP, SysAid Copilot, SysAid for Teams
- Success story tag: Default
Moved from ServiceNow from complexity to clarity. Survitec Simplified Global IT Support with SysAid Copilot and AI Agents.
---
> Mission Health Services Transforms IT from Bottleneck to Business Enabler
- Published: 2025-02-24
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/mission-health-services-case-study-90-percent-faster-resolution
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: Moving to Cloud, Reporting, Ticket Automation, Workflow Automation
- Success story tag: Default
Mission Health Services Transforms IT from Bottleneck to Business Enabler
---
> Powering a Nation: How VINLEC Transformed IT with SysAid
- Published: 2025-02-17
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/vinlec-case-study
- Success story industry: Engineering, Manufacturing
- Success story Region (ex. use case): North America
- Success story feature: Dashboard, Ticket Automation
- Success story tag: Default
Powering a Nation:
How VINLEC Transformed IT with SysAid
---
> 25% Faster Resolutions for Sava Re : Supporting 10,000 Users Across 6 Countries with SysAid.
- Published: 2025-02-04
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/sava-re-case-study
- Success story industry: Insurance
- Success story Region (ex. use case): Europe
- Success story feature: Analytics, CMDB, SSP, SysAid Copilot, SysAid Spaces
- Success story tag: Default
25% Faster Resolutions for Sava Re: Supporting 10,000 Users Across 6 Countries with SysAid
---
> SysAid Cuts Resolution Times by 90%: Reducing Manual Ticket Management from 2-3 Days to Just 2-3 Hours for Critical Issues at Republic Bank of Ghana
- Published: 2025-02-03
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/republic-bank-of-ghana-case-study
- Success story industry: Finance
- Success story Region (ex. use case): Africa
- Success story feature: AI, Self Service Automation, SSP, SysAid Copilot
- Success story tag: Default
SysAid Cuts Resolution Times by 90%: Reducing Manual Ticket Management from 2-3 Days to Just 2-3 Hours for Critical Issues at Republic Bank of Ghana
---
> A Global IT Overhaul: How CYBEX Found Its Solution in SysAid.
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/cybex-case-study
- Success story industry: Consumer Goods
- Success story Region (ex. use case): Europe
- Success story feature: AI, Analytics, Customer Satisfaction, Dashboard, Self Service, SysAid Copilot, SysAid Spaces
- Success story tag: Default
A Global IT Overhaul: How CYBEX Found Its Solution in SysAid
---
> Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot.
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/simbec-orion-case-study
- Success story industry: Research
- Success story Region (ex. use case): Europe
- Success story feature: AI, Customer Satisfaction, Incident Management, Self Service, Self Service Automation, SSP, SysAid Copilot
- Success story tag: Default
Simbec-Orion Breaks Global IT Barriers and Scale With SysAid Copilot
---
> Banking on Efficiency: How SysAid Streamlined Cashco Financial’s IT Operations
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/cashco-financial-case-study
- Success story industry: Finance
- Success story Region (ex. use case): North America
- Success story feature: AI, Analytics, Customer Satisfaction, Incident Management, Self Service, Self Service Automation, SSP, SysAid Copilot, SysAid for Teams, Workflow Automation
- Success story tag: Default
Banking on Efficiency: How SysAid Streamlined Cashco Financial’s IT Operations
---
> Scotia Investments Transitions to Smarter IT with SysAid AI Agents
- Published: 2025-01-30
- Modified: 2025-07-25
- URL: https://www.sysaid.com/customers/scotia-investments-case-study
- Success story industry: Finance
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Incident Management, Self Service Automation, SSP, SysAid Copilot
- Success story tag: Default
Scotia Investments Transitions to Smarter IT with SysAid AI Agents
---
> Co-Designing Success: How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/great-plains-tribal-leaders-health-board-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: AI, Asset Management, Customer Satisfaction, Self Service, Self Service Automation, SSP, SysAid Copilot, SysAid Spaces, Workflow Automation
- Success story tag: Default
Co-Designing Success: How Great Plains Tribal Leaders’ Health Board Thrived with SysAid’s Phenomenal Support
---
> Support That Clicks: SysAid’s Integration Powers Efficiency at Dornan Engineering.
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/dornan-engineering-case-study
- Success story industry: Engineering
- Success story Region (ex. use case): Europe
- Success story feature: AI, Customer Satisfaction, SysAid Copilot, SysAid for Teams, SysAid Spaces
- Success story tag: Default
Support That Clicks: SysAid’s Integration Powers Efficiency at Dornan Engineering
---
> Faster IT, Better Care: UofL Health’s SysAid Transformation
- Published: 2025-01-30
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/uofl-health-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: AI, Self Service Automation, SSP, SysAid Copilot, Workflow Automation
- Success story tag: Default
Faster IT, Better Care: UofL Health’s SysAid Transformation
---
> At Terminal Internacional del Sur (TISUR), flawless logistics and port operations rely on a robust IT backbone. SysAid has become an essential part of that infrastructure
- Published: 2025-01-29
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/tisur-case-study
- Success story industry: Transportation
- Success story Region (ex. use case): South America
- Success story feature: Onboarding/Offboarding, Self Service, Ticket Automation
- Success story tag: Default
Smooth Sailing: How SysAid Keeps TISUR’s IT on Course
---
> 95% SLA Compliance and 3+ Hours Saved Daily: How Telesure Transformed IT Support with SysAid
- Published: 2025-01-15
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/telesure-case-study
- Success story industry: Finance
- Success story Region (ex. use case): Africa
- Success story feature: Workflow Automation
- Success story tag: Default
95% SLA Compliance and 3+ Hours Saved Daily: How Telesure Transformed IT Support with SysAid
---
> Scaling Smart: DecoLegno Saves 2-3 Hours Daily with SysAid Copilot
- Published: 2025-01-09
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/decolegno-case-study
- Success story industry: Technology
- Success story Region (ex. use case): Europe
- Success story feature: Analytics, CMDB, SysAid Copilot, SysAid Spaces
- Success story tag: Default
Scaling Smart: DecoLegno Saves 2-3 Hours Daily with SysAid Copilot
---
> 97% Satisfaction, 60% Fewer Tickets: The University of Limpopo’s Digital Transformation
- Published: 2024-12-25
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/limpopo-case-study
- Success story industry: Education
- Success story Region (ex. use case): Africa
- Success story feature: Analytics, Asset Management, CMDB, ITIL, Reporting, SLA, Ticket Automation
- Success story tag: Default
From Tickets to Triumph: How SysAid Boosted University of Limpopo's IT Satisfaction to 97%
---
> With SysAid, Söhner’s IT team automated processes, standardized self-service, centralized asset management, and is sharing knowledge across the company.
- Published: 2024-10-27
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/sohner-case-study
- Success story industry: Manufacturing
- Success story Region (ex. use case): Europe
- Success story feature: Asset Management, Automation, Incident Management, Knowledge Base, Reporting, Requests Management, Self Service, Self Service Automation, SLA, Ticket Automation, Workflow Automation
- Success story tag: Default
80% of tickets are submitted through the SysAid self-service portal.
---
> SysAid reduced incidents, improved operations, and saved time for the global commercial drone company.
- Published: 2024-10-27
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/microdrones-case-study
- Success story industry: Manufacturing
- Success story Region (ex. use case): Europe, North America
- Success story feature: Asset Management, Automation, Customer Satisfaction, Dashboard, Incident Management, Requests Management, Ticket Automation
- Success story tag: Default
SysAid reduced incidents, improved operations, and saved time for the global commercial drone company.
---
> SysAid empowered Isratech’s IT team by enhancing end-user self-service support, streamlining ticket categorization and management.
- Published: 2024-10-13
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/isratech-jamaica-limited-case-study
- Success story industry: Manufacturing
- Success story Region (ex. use case): South America
- Success story feature: AI, Incident Management, Requests Management, Self Service, SysAid Copilot, SysAid Spaces, Ticket Automation
- Success story tag: Default
From Chaos to Efficiency: The SysAid Copilot Transformation.
---
> SysAid was chosen because it offered a complete package that simply worked better than other options.
- Published: 2024-10-01
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/tigerfeet-case-study
- Success story industry: Professional Services/Consulting
- Success story Region (ex. use case): Europe
- Success story feature: Asset Management, Ticket Automation
- Success story tag: Default
SysAid was chosen because it offered a complete package that simply worked better than other options.
---
> More user friendly and more robust, SysAid was the obvious choice in a complex IT ecosystem that supports the educational mission of Queen’s University
- Published: 2024-08-28
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/queens-university-case-study
- Success story industry: Education
- Success story Region (ex. use case): North America
- Success story feature: Moving to Cloud, Self Service, SysAid for Teams, Ticket Automation
- Success story tag: Default
More user friendly and more robust, SysAid was the obvious choice in a complex IT ecosystem that supports the educational mission of Queen’s University
---
> A proactive IS approach supported by SysAid saves North York General Hospital over CA$230,000 and returns 6,600 staff hours to patient care every year.
- Published: 2024-08-28
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/north-york-general-hospital-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Enterprise Service Management, Incident Management, Knowledge Base, Reporting, Requests Management, Self Service, Self Service Automation, SLA, SysAid for Teams, Ticket Automation, Workflow Automation
- Success story tag: Default
A proactive IS approach supported by SysAid saves North York General Hospital over CA$230,000 and returns 6,600 staff hours to patient care every year.
---
> Rapid growth, a patchwork of assets, and limited resources created complex IT service management challenges for St. George administrators - SysAid
- Published: 2024-08-26
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/st-george
- Success story industry: Municipalities
- Success story Region (ex. use case): North America
- Success story feature: Asset Management, Change Management, ESM, Incident Management, Knowledge Base, SLA, Ticket Automation, Workflow Automation
- Success story tag: Default
Rapid growth, a patchwork of assets, and limited resources created complex IT service management challenges for St. George administrators. With SysAid.
---
> Limited sources, budget concerns, and apprehensiveness regarding the safety of their patients’ data created complex IT service challenges for the administrators
- Published: 2024-08-22
- Modified: 2025-06-08
- URL: https://www.sysaid.com/customers/mission-health-services-case-study
- Success story industry: Healthcare
- Success story Region (ex. use case): North America
- Success story feature: Moving to Cloud, Self Service, SysAid for Teams, Ticket Automation
- Success story tag: Default
Successful migration to Cloud helped Mission Health Services drop their MTTR by 10%, save 10-15 minutes per ticket and close 3/4 of tickets the same day.
---
---
## Glossaries
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/business-continuity-management
- Glossary Categories: AI and Service Management
Learn what Business Continuity Management (BCM) is, how it works, and why it matters—plus how SysAid helps you operationalize resilience
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/cloud-migration
- Glossary Categories: AI and Service Management
Learn what cloud migration is, why it matters, and how ITSM teams benefit from moving to the cloud. See how SysAid supports seamless migration.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/conversational-ai
- Glossary Categories: AI and Service Management
Learn what Conversational AI is, how it works in ITSM, and why it’s key to efficiency and better employee experiences. See how SysAid makes it real.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/it-compliance
- Glossary Categories: AI and Service Management
Learn what IT compliance is, how it impacts ITSM teams, and how SysAid helps automate controls, enforce policy, and simplify audits.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/shadow-it
- Glossary Categories: AI and Service Management
Discover what shadow IT is, how it impacts service management, and how SysAid helps IT regain visibility, control, and compliance.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/hyperautomation
- Glossary Categories: AI and Service Management
Learn what hyperautomation is and how it helps enterprises scale efficiency. Discover how SysAid supports workflow automation and governance at scale.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/it-cost-optimization
- Glossary Categories: AI and Service Management
Discover what IT cost optimization means, how it improves efficiency and budgeting, and how SysAid helps reduce waste and maximize IT value.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/it-governance
- Glossary Categories: AI and Service Management
Learn how to operationalize IT governance within your service management strategy. Discover how SysAid supports policy enforcement and IT accountability.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/it-operations-management
- Glossary Categories: AI and Service Management
Discover what IT operations management means for service teams, and how SysAid automates daily tasks, access, and governance at scale.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/service-request-management
- Glossary Categories: AI and Service Management
Learn what service request management is, how it fits into ITSM workflows, and how SysAid helps streamline request handling with automation.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/ai-incident-response
- Glossary Categories: AI and Service Management
Discover how AI Incident Response improves IT efficiency and automates issue resolution. Learn more with SysAid.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/ai-workflow-orchestration
- Glossary Categories: AI and Service Management
Learn how AI Workflow Orchestration streamlines IT operations and automates resolution processes. Discover SysAid's smart automation.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/autonomous-it-operations
- Glossary Categories: AI and Service Management
Learn how Autonomous IT Operations use AI to self-heal, optimize, and reduce IT workloads. Discover SysAid’s automation-first approach today.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/generative-ai-itsm
- Glossary Categories: AI and Service Management
Discover how Generative AI transforms ITSM with cost savings, scalability, and better employee experiences. See SysAid’s GenAI in action.
---
- Published: 2025-10-09
- Modified: 2025-10-09
- URL: https://www.sysaid.com/glossary/request-fulfillment
- Glossary Categories: AI and Service Management
Learn how Request Fulfillment streamlines IT service delivery. See how SysAid automates requests for faster resolution and better employee experiences.
---
> AI in ITSM automates tasks, predicts issues, and improves service delivery, optimizing ticket management and workflows.
- Published: 2025-03-23
- Modified: 2025-04-02
- URL: https://www.sysaid.com/glossary/artificial-intelligence-2
- Glossary Categories: AI and Service Management
AI (Artificial Intelligence) refers to the simulation of human intelligence in machines that are programmed to think, reason, and learn
---
> Generative AI in ITSM automates content creation, reducing manual effort and enhancing service efficiency.
- Published: 2025-03-23
- Modified: 2025-04-02
- URL: https://www.sysaid.com/glossary/gen-ai
- Glossary Categories: AI and Service Management
Generative AI is a type of artificial intelligence focused on creating new content or solutions based on patterns learned from data.
---
> AI stands for Artificial Intelligence, which automates ITSM tasks, enhances decisions, and improves customer service.
- Published: 2025-03-23
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/agentic-ai-2
- Glossary Categories: AI and Service Management
AI stands for Artificial Intelligence. In the context of ITSM, AI refers to systems that mimic human cognitive functions to optimize IT service management processes.
---
> AI in ITSM automates ticket routing, issue resolution, and service prioritization, reducing response times and improving efficiency.
- Published: 2025-03-23
- Modified: 2025-03-24
- URL: https://www.sysaid.com/glossary/artificial-intelligence-in-itsm
- Glossary Categories: AI and Service Management
To use Artificial Intelligence in ITSM, organizations can integrate AI tools into their service management systems to automate tasks such as ticket routing, categorization, and issue resolution.
---
> An AI agent autonomously handles ITSM tasks—ticket resolution, queries, and more—boosting efficiency so your IT team can focus on complex challenges. Learn how it works.
- Published: 2025-03-23
- Modified: 2025-08-03
- URL: https://www.sysaid.com/glossary/agent-in-ai
- Glossary Categories: AI and Service Management
An Agent in AI is an autonomous system designed to perform specific tasks using data and predefined rules.
---
> Monitoring involves continuously observing and tracking IT systems, applications, and services to ensure their proper functioning and performance.
- Published: 2023-08-24
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/monitoring-glossary
- Glossary Categories: IT Infrastructure and Cloud
Monitoring involves continuously observing and tracking IT systems, applications, and services to ensure their proper functioning and performance.
---
> Data management involves the processes, policies, and technologies used to ensure the quality, integrity, and security of an organization's data.
- Published: 2023-08-24
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/data-management
- Glossary Categories: IT Infrastructure and Cloud
Data management involves the processes, policies, and technologies used to ensure the quality, integrity, and security of an organization's data.
---
> REST API is a set of rules and protocols that enable different software applications to communicate with each other.
- Published: 2023-08-24
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/rest-api
- Glossary Categories: IT Infrastructure and Cloud
A Representational State Transfer Application Programming Interface (REST API) is a set of rules and protocols that enable different software applications to communicate with each other.
---
> Asset discovery refers to the process of identifying and cataloging all hardware and software assets within an organization's network.
- Published: 2023-08-24
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/asset-discovery
- Glossary Categories: Asset Management
Asset discovery refers to the process of identifying and cataloging all hardware and software assets within an organization's network.
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> An asset repository is a centralized database or system used to store and manage information about an organization's IT assets.
- Published: 2023-08-24
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/asset-repository
- Glossary Categories: Asset Management
An asset repository is a centralized database or system used to store and manage information about an organization's IT assets.
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> Asset monitoring involves continuously tracking the performance, health, and status of an organization's IT assets.
- Published: 2023-08-24
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/asset-monitoring
- Glossary Categories: Asset Management
Asset monitoring involves continuously tracking the performance, health, and status of an organization's IT assets.
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> Total Cost of Ownership (TCO) refers to the comprehensive assessment of all costs associated with owning and using an IT asset over its lifecycle.
- Published: 2023-08-24
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/tco-total-cost-of-ownership
- Glossary Categories: Business Intelligence and Analysis
Total Cost of Ownership (TCO) refers to the comprehensive assessment of all costs associated with owning and using an IT asset over its lifecycle.
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> Learn about IT sites - physical locations or remote offices where organizations deploy their IT infrastructure and services.
- Published: 2023-08-23
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/sites
- Glossary Categories: IT Professionals and Operations
In IT, "sites" refer to physical locations, remote offices, or branches where an organization's IT infrastructure and services are deployed.
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> In IT service management, "single team" and "multiple teams" refer to the organization of IT staff responsible for different tasks and functions.
- Published: 2023-08-23
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/single
- Glossary Categories: IT Professionals and Operations
In IT service management, "single team" and "multiple teams" refer to the organization of IT staff responsible for different tasks and functions.
---
> Discover the role of Service Level Management (SLM) in IT. Explore our comprehensive glossary for more information. Learn more today!
- Published: 2023-08-23
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/slm-service-level-management
- Glossary Categories: IT Professionals and Operations
Service Level Management (SLM) refers to the process of defining, monitoring, and maintaining agreed-upon service levels with customers or users.
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> Software License Management (SLM) involves tracking, managing, and optimizing an organization's software licenses to ensure compliance and cost-efficiency.
- Published: 2023-08-23
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/slm-software-license-management
- Glossary Categories: IT Professionals and Operations
Software License Management (SLM) involves tracking, managing, and optimizing an organization's software licenses to ensure compliance and cost-efficiency.
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> Network discovery refers to the process of identifying and mapping devices, servers, and endpoints connected to an organization's network.
- Published: 2023-08-23
- Modified: 2025-01-28
- URL: https://www.sysaid.com/glossary/network-discovary
- Glossary Categories: IT Infrastructure and Cloud
Network discovery refers to the process of identifying and mapping devices, servers, and endpoints connected to an organization's network.
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> Discover how Knowledge Management can improve organizational decision-making and problem-solving through effective information.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/knowledge-management
- Glossary Categories: IT Professionals and Operations
Knowledge management involves capturing, organizing, and sharing information and expertise within an organization to improve decision-making and enhance problem-solving.
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> Learמ about the Password Reset process, including changing and recovering forgotten passwords for user accounts in an organization's system.
- Published: 2023-08-22
- Modified: 2025-08-04
- URL: https://www.sysaid.com/glossary/password-reset
- Glossary Categories: IT Professionals and Operations
Password reset refers to the process of changing or recovering a forgotten password for a user account in an organization's system.
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> Discover the depths of Professional Services provided by experts and consultants across diverse industries. Read now.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/professional-services
- Glossary Categories: IT Professionals and Operations
Professional services refer to specialized expertise and support offered by professionals, consultants, or experts in various industries.
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> Problem Management involves identifying and addressing the root causes of recurring incidents to prevent them from happening in the future.
- Published: 2023-08-22
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/problem-management
- Glossary Categories: IT Professionals and Operations
Problem management involves identifying and addressing the root causes of recurring incidents to prevent them from happening in the future.
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> Learn IT instances: independent copies of software that run on the same infrastructure. Understand their importance in application and service deployment.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/instances
- Glossary Categories: IT Professionals and Operations
Asset tracking is the process of monitoring an organization's physical assets to maintain accurate records of their location and status.
---
> Discover IoT - a network connecting devices, vehicles, buildings, and more, exchanging valuable data. Explore the world of interconnected technology!
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/iot-internet-of-things
- Glossary Categories: IT Professionals and Operations
AI Service Management (AISM) is a cutting-edge approach to IT service management that leverages artificial intelligence (AI) technologies to enhance service delivery and support.
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> Business Intelligence (BI) Analytics involves analyzing data to gain insights and make informed decisions about business processes.
- Published: 2023-08-22
- Modified: 2024-12-24
- URL: https://www.sysaid.com/glossary/bi-analytics-business-intelligence-analytics
- Glossary Categories: Business Intelligence and Analysis
Asset management refers to the process of tracking and managing an organization's physical and digital assets throughout their lifecycle.
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> Discover the concept of Green IT – the adoption of eco-friendly approaches and strategies in the realm of information technology.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/green-it
- Glossary Categories: IT Infrastructure and Cloud
Green IT, also known as Green Information Technology or Green Computing, refers to the practice of adopting environmentally friendly approaches and strategies within the realm of information technology.
---
> Discover the power of Java, a widely used and versatile programming language. Read now from our expert team.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/java
Java is a versatile and widely used programming language known for its platform independence, robustness, and versatility in developing a wide range of applications.
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> QA is a systematic approach to ensure products, services, and processes consistently meet defined quality standards and customer expectations.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/quality-assurance-qa
- Glossary Categories: IT Professionals and Operations
Quality Assurance (QA) is a systematic approach and set of processes designed to ensure that products, services, and processes consistently meet defined quality standards and customer expectations.
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> Discover UEM - a holistic approach to secure and manage all organization endpoints, including devices, laptops, and mobile devices.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/unified-endpoint-management
- Glossary Categories: IT Professionals and Operations
Unified Endpoint Management (UEM) refers to a comprehensive approach to managing and securing all endpoints in an organization, including devices, laptops, and mobile devices.
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> XML (Extensible Markup Language) is a versatile data formatting language that organizes and stores data in a readable format for humans and machines.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/extensible-markup-language
Asset inventory refers to the comprehensive record and management of an organization's physical and digital assets, including hardware, software, and other resources.
---
> Facing a Yellow Screen of Death (YSOD)? Get the meaning & fix it fast! SysAid IT glossary explains.
- Published: 2023-08-22
- Modified: 2025-08-04
- URL: https://www.sysaid.com/glossary/yellow-screen-of-death
The term "Yellow Screen of Death" refers to a software error screen that appears in certain applications, indicating a significant issue or error that requires attention and resolution.
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> A "Zero-Day Vulnerability" is a critical security flaw in software, hardware, or systems exploited by cyber attackers on the same day it becomes public.
- Published: 2023-08-22
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/zero-day-vulnerability
A "Zero-Day Vulnerability" refers to a critical security flaw in software, hardware, or systems that is exploited by cyber attackers on the same day it becomes publicly known.
---
> Hybrid and composite clouds combine public and private cloud infrastructure to create a flexible and versatile cloud environment. Read now.
- Published: 2023-08-21
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/hybrid-and-composite-clouds
- Glossary Categories: IT Infrastructure and Cloud
Hybrid and composite clouds combine public and private cloud infrastructure to create a flexible and versatile cloud environment.
---
> Discover the power of Virtual Agents - AI-driven chatbots that interact with users and provide automated assistance. Learn more.
- Published: 2023-08-21
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/virtual-agent
- Glossary Categories: Business Intelligence and Analysis
A virtual agent, also known as a chatbot, is an artificial intelligence-driven software application designed to interact with users and provide automated assistance.
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> Discover what is SaaS, the cloud computing model where software applications are hosted and accessed over the internet via subscription.
- Published: 2023-08-21
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/saas-software-as-a-service
- Glossary Categories: Business Intelligence and Analysis
SaaS, or Software as a Service, is a cloud computing model where software applications are hosted and provided over the internet on a subscription basis.
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> Discover the importance of routing roles in IT service management, ensuring accurate task and issue assignment to the right teams.
- Published: 2023-08-21
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/routing-roles
- Glossary Categories: IT Professionals and Operations
Routing roles in IT service management refer to defined roles responsible for directing and assigning tasks or issues to appropriate individuals or teams.
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> Explore the concept of endpoint management and its importance in securing end-user devices within organizational networks.
- Published: 2023-08-16
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/endpoint-management
- Glossary Categories: IT Professionals and Operations
Endpoint management refers to the process of centrally managing and securing end-user devices, such as computers, smartphones, and tablets, within an organization's network.
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> Read about FCR is a key metric in IT service management that measures the percentage of incoming calls resolved in the first interaction.
- Published: 2023-08-16
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/first-call-resolution
- Glossary Categories: Help Desk and Incident Management
First call resolution (FCR) is a key performance metric in IT service management that measures the percentage of incoming calls resolved during the first interaction.
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> Discover on-premises (on-prem) software, applications, and systems deployed within an organization's physical infrastructure. Learn Now.
- Published: 2023-08-16
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/on-prem
- Glossary Categories: IT Infrastructure and Cloud
On-Prem, short for on-premises, refers to software, applications, or systems that are deployed and maintained within an organization's physical infrastructure.
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> Learn about Private Clouds, the dedicated cloud computing environments exclusively for single organizations.
- Published: 2023-08-16
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/private-cloud
- Glossary Categories: IT Infrastructure and Cloud
A private cloud is a cloud computing environment that is dedicated to a single organization and is not shared with other entities.
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> Discover the power of Cloud-Native Applications designed for cloud environments, leveraging advanced features and architecture.
- Published: 2023-08-16
- Modified: 2024-12-24
- URL: https://www.sysaid.com/glossary/cloud-native-applications
- Glossary Categories: IT Infrastructure and Cloud
Chatbots are AI-powered virtual assistants that use natural language processing to interact with users and provide automated support.
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> Understand the role of an IT Agent in service management. Gain insights and learn more in our glossary. Read now!
- Published: 2023-08-15
- Modified: 2025-02-26
- URL: https://www.sysaid.com/glossary/it-agent
- Glossary Categories: IT Professionals and Operations
In the field of IT service management, an "IT Agent" denotes an individual who assumes the crucial role of overseeing and resolving IT-related tasks and requests. In certain instances, the term "Agent" may also be interchangeable with "Admin IT" or "Technician IT".
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> Discover Nodes in IT and how they play a vital role as devices or components in a network, including computers, servers, and network devices
- Published: 2023-08-15
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/nodes
- Glossary Categories: IT Professionals and Operations
In IT, "Nodes" typically refer to devices or components within a network, such as computers, servers, and network devices.
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> Learn about escalation roles in IT service management and their importance in resolving unresolved or critical issues.
- Published: 2023-08-15
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/escalation-roles
- Glossary Categories: IT Professionals and Operations
Escalation roles in IT service management refer to predefined roles responsible for escalating unresolved or critical issues to higher-level support.
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> Learn about Enterprise Service Management (ESM) - extending IT service management principles to business departments and beyond.
- Published: 2023-08-15
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/enterprise-service-management-esm
- Glossary Categories: IT Professionals and Operations
Enterprise Service Management (ESM) is the practice of extending IT service management principles and practices to other business departments beyond IT.
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> Email notifications in IT service management refer to automated messages sent via email to users, technicians, or stakeholders to provide updates.
- Published: 2023-08-15
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/email-notifications
- Glossary Categories: IT Professionals and Operations
Email notifications in IT service management refer to automated messages sent via email to users, technicians, or stakeholders to provide updates on service-related activities.
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> Understand the significance of SLA Management for maintaining service level agreements and delivering consistent service commitments.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/sla-management
- Glossary Categories: AI and Service Management
SLA management involves the monitoring and enforcement of service level agreements to ensure that service commitments are met.
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> Discover Software Asset Management (SAM) and its role in efficiently managing and optimizing software assets.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/software-asset-management
- Glossary Categories: Asset Management
Software Asset Management (SAM) is a strategic approach to managing and optimizing an organization's software assets throughout their lifecycle.
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> Ticketing software automates the management and tracking of service tickets, facilitating efficient IT support.
- Published: 2023-08-09
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/ticketing-software
- Glossary Categories: Help Desk and Incident Management
Ticketing software refers to specialized applications or platforms that automate the management and tracking of service tickets, facilitating efficient IT support.
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> A ticketing system is a centralized platform that facilitates the management and tracking of support tickets or service requests.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/ticketing-system
- Glossary Categories: Help Desk and Incident Management
A ticketing system is a centralized platform that facilitates the management and tracking of support tickets or service requests.
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> Discover how Workflow Automation can revolutionize your organization by streamlining repetitive tasks and processes, boosting efficiency.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/workflow-automation
- Glossary Categories: Business Intelligence and Analysis
Workflow automation refers to the use of technology to streamline and automate repetitive tasks and processes within an organization, improving efficiency and reducing manual intervention
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> Discover the power of Workflow Automation software to streamline business processes, execute workflows, and boost efficiency.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/workflow-automation-software
- Glossary Categories: Business Intelligence and Analysis
Discover the power of Workflow Automation software to streamline business processes, execute workflows, and boost efficiency.
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> ITIL 4 change enablement: Smoothly manage IT service changes, ensuring minimal disruptions. Learn more about this practice now.
- Published: 2023-08-09
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/itil-4-change-enablement
- Glossary Categories: AI and Service Management
ITIL 4 change enablement is a practice within the ITIL framework that focuses on managing changes to IT services to ensure they are implemented smoothly and with minimal disruptions.
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> Discover how Incident Management streamlines the process of identifying, managing, and resolving disruptions to IT services.
- Published: 2023-08-09
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/incident-management
- Glossary Categories: Help Desk and Incident Management
Incident management is the structured process of identifying, managing, and resolving disruptions to IT services to minimize their impact on business operations.
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> Discover management software tools that streamline and automate tasks like project management, team collaboration, and resource planning.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/management-software
- Glossary Categories: IT Infrastructure and Cloud
Management software refers to a category of tools designed to streamline and automate various management tasks, such as project management, team collaboration, and resource planning.
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> Get insights into network monitoring, the vital process of observing and analyzing computer network performance and health.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/network-monitoring
- Glossary Categories: IT Infrastructure and Cloud
Network monitoring is the process of observing and analyzing the performance and health of a computer network.
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> Patch management is the process of acquiring, testing, and deploying software updates or patches to enhance system security.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/patch-management
- Glossary Categories: IT Infrastructure and Cloud
Patch management is the process of acquiring, testing, and deploying software updates or patches to fix vulnerabilities and improve system security.
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> Learn about remote control in the IT context: accessing and controlling computers or devices from anywhere. Gain remote control knowledge now!
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/remote-control
- Glossary Categories: IT Infrastructure and Cloud
Remote control, in the IT context, refers to the ability to access and control a computer or device from a remote location.
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> A self-service portal is a web-based interface that allows users to find information, request services, and resolve issues independently.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/self-service-portal
- Glossary Categories: Help Desk and Incident Management
A self-service portal is a web-based interface that allows users to find information, request services, and resolve issues independently.
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> Discover the fundamentals of ticket management - the systematic handling of IT service requests or incidents. Read More Now.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/ticket-management
- Glossary Categories: Help Desk and Incident Management
Ticket management refers to the process of receiving, logging, categorizing, and resolving IT service requests or incidents.
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> Help desk ticketing software is a system that allows organizations to receive, manage, and resolve support tickets and service requests.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/help-desk-ticketing-software
- Glossary Categories: Help Desk and Incident Management
Help desk ticketing software is a system that allows organizations to receive, manage, and resolve support tickets and service requests efficiently.
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> Learn about IT inventory management and its importance. How hardware, software, and other tech assets are tracked and utilized.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/inventory
- Glossary Categories: IT Infrastructure and Cloud
Inventory, in the context of IT management, refers to the complete list of hardware, software, and other technology assets owned and used by an organization.
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> Discover how inventory control software can streamline your organization's inventory management processes. Read Now.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/inventory-control-software
- Glossary Categories: IT Infrastructure and Cloud
Inventory control software is a specialized tool that enables organizations to efficiently manage and optimize their inventory levels and stock.
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> Discover the importance of ITAM in tracking and managing an organization's IT assets - hardware, software, licenses, and contracts.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/it-asset-management-itam
- Glossary Categories: Asset Management
IT Asset Management (ITAM) refers to the process of tracking and managing an organization's IT assets, including hardware, software, licenses, and contracts.
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> Explore the world of IT professionals - highly skilled individuals with a wealth of knowledge in Information Technology.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/it-professionals
- Glossary Categories: IT Professionals and Operations
IT professionals refer to individuals who possess specialized skills and knowledge in Information Technology and provide technical expertise to organizations.
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> Learn how IT Self-Service can empower users to independently find information, request services, and resolve IT issues.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/it-self-service
- Glossary Categories: IT Professionals and Operations
IT Self-Service refers to a system that allows users to find information, request services, and resolve IT issues on their own without the need for direct interaction with IT support staff.
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> ITIL is a framework that aligns IT services with business needs, offering best practices for IT service management.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/itil-information-technology-infrastructure-library
- Glossary Categories: AI and Service Management
ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for IT service management to align IT services with business needs.
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> Discover strategic approach of ITSM - designing, delivering, managing, and improving IT services to align with business requirements.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/itsm-it-service-management
- Glossary Categories: AI and Service Management
ITSM (IT Service Management) refers to a strategic approach for designing, delivering, managing, and improving IT services to meet business needs.
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> AI is transforming IT service management with machine learning, boosting efficiency and effectiveness. Read Now about ITSM AI.
- Published: 2023-08-08
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/itsm-ai
- Glossary Categories: AI and Service Management
ITSM AI (IT Service Management Artificial Intelligence) refers to the integration of artificial intelligence and machine learning technologies into IT service management processes.
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> An ITSM Cloud Solution refers to a cloud-based service management platform that enables organizations to manage their IT services efficiently.
- Published: 2023-08-08
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/itsm-cloud-solution
- Glossary Categories: AI and Service Management
An ITSM Cloud Solution refers to a cloud-based service management platform that enables organizations to manage their IT services efficiently.
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> Discover how a Mobile Device Management System (MDM) empowers organizations to efficiently manage and secure employee mobile devices.
- Published: 2023-08-08
- Modified: 2025-01-28
- URL: https://www.sysaid.com/glossary/mdm-system-mobile-device-management-system
- Glossary Categories: IT Infrastructure and Cloud
A Mobile Device Management System (MDM) is a solution that allows organizations to manage and secure mobile devices used by employees.
---
> Discover how Managed Service Providers (MSPs) proactively offer IT services and support to businesses. Read Now.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/msp-managed-service-provider
- Glossary Categories: IT Professionals and Operations
A Managed Service Provider (MSP) is a company or organization that offers IT services and support to other businesses on a proactive basis.
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> Mean Time To Resolution (MTTR) is an essential KPI used to gauge the average duration required to resolve incidents or issues.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/mttr-mean-time-to-resolution
MTTR (Mean Time To Resolution) is a key performance indicator (KPI) used to measure the average time it takes to resolve incidents or issues.
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> Server Inventory Software streamlines server management, minimizing downtime and optimizing performance for businesses.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/server-inventory-software
- Glossary Categories: IT Infrastructure and Cloud
Server inventory software is a tool that helps organizations keep track of their server hardware and software components.
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> Discover the benefits of a service catalog - a comprehensive list of IT services provided by organizations to their clients.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/service-catalog
- Glossary Categories: AI and Service Management
A service catalog is a centralized and structured list of IT services offered by an organization to its users and customers.
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> The Service Desk is crucial for IT support in organizations. Get help navigating technology. Read Now from the Glossary.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/service-desk
- Glossary Categories: AI and Service Management
The service desk is the central point of contact within an organization for users seeking IT support and assistance.
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> Learn about service level agreements (SLAs), the formal agreements that define expected service levels between providers and customers.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/service-level-agreement-sla
- Glossary Categories: AI and Service Management
A service level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service.
---
> Discover the power of service orchestration - the automated coordination and execution of IT tasks and processes for seamless delivery.
- Published: 2023-08-08
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/service-orchestration
- Glossary Categories: AI and Service Management
Service orchestration refers to the automated coordination and execution of various IT tasks and processes to deliver seamless and efficient services.
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> Explore how help desk software empowers organizations to efficiently manage and resolve customer inquiries, IT issues, and service requests.
- Published: 2023-08-07
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/help-desk-software-solution
- Glossary Categories: Help Desk and Incident Management
A help desk software solution is an integrated platform that allows organizations to manage, track, and resolve customer inquiries, IT issues, and service requests efficiently.
---
> Learn about incidents that can disrupt an organization's normal operations and require immediate attention. Read now our glossary.
- Published: 2023-08-07
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/incident
- Glossary Categories: Help Desk and Incident Management
An incident refers to any unexpected disruption, deviation, or event that impacts an organization's normal operation and requires immediate attention.
---
> Discover the power of a knowledge base - a centralized repository housing articles, guides, and solutions to common issues.
- Published: 2023-08-07
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/knowledge-base
- Glossary Categories: Business Intelligence and Analysis
A knowledge base is a centralized repository of information that provides users with a collection of articles, guides, and solutions to common issues.
---
> Learn about log management - the process of collecting, storing, and analyzing log data from multiple systems and applications.
- Published: 2023-08-07
- Modified: 2025-02-05
- URL: https://www.sysaid.com/glossary/log-management
- Glossary Categories: IT Infrastructure and Cloud
Log management involves the collection, storage, and analysis of log data generated by various systems and applications to monitor and troubleshoot IT environments effectively.
---
> Learn all about change management, a structured approach to minimize disruptions and achieve successful outcomes in organizations.
- Published: 2023-08-02
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/change-management-glossary
- Glossary Categories: Help Desk and Incident Management
Change management is a structured approach to managing and controlling organizational changes to minimize disruptions and achieve successful outcomes.
---
> Discover how chatbots leverage AI and natural language processing to offer automated user support as virtual assistants.
- Published: 2023-08-02
- Modified: 2024-12-24
- URL: https://www.sysaid.com/glossary/chatbots
- Glossary Categories: Help Desk and Incident Management
Chatbots are AI-powered virtual assistants that use natural language processing to interact with users and provide automated support.
---
> Explore the benefits of a cloud based help desk. It's a powerful web-based service desk solution that enables efficient management of IT support
- Published: 2023-08-02
- Modified: 2024-12-24
- URL: https://www.sysaid.com/glossary/cloud-help-desk
- Glossary Categories: Help Desk and Incident Management
A cloud help desk is a web-based service desk solution hosted on cloud servers, enabling organizations to manage IT support and service requests efficiently.
---
> Explore how Cloud ITSM revolutionizes IT service management. Its innovative approach leveraging cloud computing for efficient solutions.
- Published: 2023-08-02
- Modified: 2024-12-24
- URL: https://www.sysaid.com/glossary/cloud-itsm
- Glossary Categories: Help Desk and Incident Management
Cloud ITSM (Information Technology Service Management) refers to the delivery of IT service management solutions through cloud computing technology.
---
> Learn CMDB - the centralized repository that stores information on an organization's IT assets and their relationships.
- Published: 2023-08-02
- Modified: 2025-07-27
- URL: https://www.sysaid.com/glossary/cmdb
- Glossary Categories: Asset Management
A Configuration Management Database (CMDB) is a centralized repository that stores information about an organization's IT assets and their relationships.
---
---
## Marketplaces
---
## Competitors
> Looking for an alternative to BMC Helix ITSM? Try SysAid - A complete ITSM solution that offers all the essentials & more
- Published: 2025-04-27
- Modified: 2025-04-27
- URL: https://www.sysaid.com/compare-service-desk/service-now
Frustrated with the product complexity and lack of support you’re getting?
---
---
## Newsletters
- Published: 2025-08-28
- Modified: 2025-08-28
- URL: https://www.sysaid.com/company/newsletter/august-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-07-31
- Modified: 2025-07-31
- URL: https://www.sysaid.com/company/newsletter/july-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-07-02
- Modified: 2025-07-02
- URL: https://www.sysaid.com/company/newsletter/june-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-06-09
- Modified: 2025-06-09
- URL: https://www.sysaid.com/company/newsletter/may-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-06-09
- Modified: 2025-06-09
- URL: https://www.sysaid.com/company/newsletter/april-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-03-31
- Modified: 2025-03-31
- URL: https://www.sysaid.com/company/newsletter/march-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2025-01-29
- Modified: 2025-01-29
- URL: https://www.sysaid.com/company/newsletter/january-2025
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-12-19
- Modified: 2024-12-19
- URL: https://www.sysaid.com/company/newsletter/december-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-11-27
- Modified: 2024-11-27
- URL: https://www.sysaid.com/company/newsletter/november-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-10-28
- Modified: 2024-11-27
- URL: https://www.sysaid.com/company/newsletter/october-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-09-29
- Modified: 2024-09-29
- URL: https://www.sysaid.com/company/newsletter/september-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-09-02
- Modified: 2024-09-29
- URL: https://www.sysaid.com/company/newsletter/august-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-08-06
- Modified: 2024-09-29
- URL: https://www.sysaid.com/company/newsletter/july-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-07-11
- Modified: 2024-07-11
- URL: https://www.sysaid.com/company/newsletter/june-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-06-04
- Modified: 2024-06-04
- URL: https://www.sysaid.com/company/newsletter/may-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-05-02
- Modified: 2024-05-02
- URL: https://www.sysaid.com/company/newsletter/april-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-05-02
- Modified: 2024-05-02
- URL: https://www.sysaid.com/company/newsletter/february-2024
---
> Catch up on the latest updates at SysAid. Read more.
- Published: 2024-05-02
- Modified: 2024-05-02
- URL: https://www.sysaid.com/company/newsletter/march-2024
---
---
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