urbanairship.com

# Airship

> Cross-Channel Customer Experiences for the Mobile Era

## Overview

Airship delivers personalized messages and interactions that convert across mobile, web, email, SMS, wallet and more—fueled by real-time data, AI and unified orchestration.

## Customer Experience Platform

### Platform
- [**Orchestrate with customer journeys** - Unify cross-channel messages with app and web destinations where customers convert.](https://www.airship.com/platform/orchestrate-customer-journeys/)
- [**Fine tune with experimentation** - Transform experiments into measurable growth with robust testing that validates concepts and automatically scales what works.](https://www.airship.com/platform/fine-tune-with-experimentation/)
- [**Collect customer data** - Collect, enrich, and activate customer insights instantly to drive conversion with personalized, cross-channel experiences.](https://www.airship.com/platform/collect-customer-data/)
- [**Accelerate results with Airship AI** - Empower your team with collaborative agents that turn your strategies into dynamic, personalized experiences at scale.](https://www.airship.com/platform/accelerate-results-with-ai/)
- [**Build no-code experiences** - Build cross-channel experiences without limits](https://www.airship.com/platform/build-no-code-experiences/)
- [**Hyper personalize experiences** - Make every customer interaction uniquely theirs](https://www.airship.com/platform/hyper-personalize-experiences/)
- [**Boost customer acquisition** - Elevate visibility in app stores while converting web visitors into identified, opted-in customers.](https://www.airship.com/platform/boost-customer-acquisition/)

### Channels
- [**Push notifications** - Reach customers instantly on mobile](https://www.airship.com/channels/push-notifications/)
- [**SMS/RCS/MMS** - Build connections with smarter, richer messaging](https://www.airship.com/channels/rich-communication-services/)
- [**Email** - Email that powers the entire customer lifecycle](https://www.airship.com/channels/email/)
- [**Mobile wallet** - Turn mobile wallets into daily touchpoints](https://www.airship.com/channels/mobile-wallet/)

### Capabilities
- [**Customer data management** - Activate, collect, and unify customer data](https://www.airship.com/capabilities/customer-data-management/)
- [**Surveys** - Understand your audiences with robust surveys and forms ](https://www.airship.com/capabilities/surveys/)
- [**Recommendations & audience pulse** - Turn user-activity into actionable insights with tier-based reports and AI-powered recommendations.](https://www.airship.com/capabilities/recommendations-audience-pulse/)
- [**Scenes** - Build powerful app and website experiences instantly](https://www.airship.com/capabilities/scenes/)
- [**Performance analytics** - Unlock real-time, user-level insights to optimize journeys, improve customer experiences, and prove measurable business impact.](https://www.airship.com/capabilities/performance-analytics/)
- [**Integrations** - Ensure seamless data flow with Airship integrations](https://www.airship.com/capabilities/integrations/)
- [**Real-time data streams** - Transform live behaviors into immediate triggers for highly relevant, personalized experiences.](https://www.airship.com/capabilities/real-time-data-streams/)


### Conversion Destinations
- [**App** - Create dynamic, unified app experiences to accelerate acquisition, activation, engagement, and loyalty across the customer lifecycle.](https://www.airship.com/conversion-destinations/app/)
- [**Web** - Boost conversion with hyper-personalized web experiences](https://www.airship.com/conversion-destinations/web/)

## Use Cases
- [**Acquisition**](https://www.airship.com/use-case/acquisition/)
- [**Onboarding**](https://www.airship.com/use-case/onboarding/)
- [**Upsell & Cross-sell**](https://www.airship.com/use-case/upsell-cross-sell/)
- [**Retargeting**](https://www.airship.com/use-case/retargeting/)
- [**Churn prevention**](https://www.airship.com/use-case/churn-prevention/)
- [**Win back**](https://www.airship.com/use-case/win-back/)

## Industries Served
- [Media & Entertainment](https://www.airship.com/industry/media-entertainment/)
- [Retail](https://www.airship.com/industry/retail/)
- [Travel & Hospitality](https://www.airship.com/industry/travel-hospitality/)
- [Sports](https://www.airship.com/industry/sports/)
- [Financial & Insurance](https://www.airship.com/industry/finance-insurance/)
- [Telecom](https://www.airship.com/industry/telecom/)

## Company Information
- **Founded**: 2009 (as Urban Airship)
- **Rebranded**: To Airship
- **Headquarters**: San Francisco
- **Global Offices**: As of November 2025, Airship has offices in San Francisco, Portland, Santa Barbara, New York City, London, Paris, New Delhi, Munich, and Singapore.
- **CEO**: Brett Caine (formerly president of Citrix Online)

## Key Customers
- Ulta Beauty
- Vodafone
- Alaska Airlines
- Accuweather
- Ace Hardware
- Sky
- ASDA
- Orange France
- Various enterprise brands across retail, media, sports, and financial services

## Documentation & Resources
- [Resource Hub](https://www.airship.com/resources/)
- [Documentation: Available for developers integrating SDKs](https://www.airship.com/docs/)
- [Blog: Everything you need to know about CX](https://www.airship.com/blog/)
- [Partners](https://www.airship.com/partners/)
- [Newsroom](https://www.airship.com/company/newsroom/)
- [Careers: Do great work with great people](https://www.airship.com/company/careers/)
- [Support: Get help from our expert team whenever you need it](https://support.airship.com/hc/en-us)

## Privacy & Compliance
- [Trust center - Your hub for data security, privacy, compliance, and system status for all things Airship.](https://www.airship.com/legal/trust-center/)
- [System Status](https://status.airship.com/)
- [Terms of use](https://www.airship.com/legal/terms-of-use/)
- [Security](https://security.airship.com/)
- [Privacy statement](https://www.airship.com/legal/privacy/)
- [California privacy rights notice](https://www.airship.com/legal/california-privacy-rights-notice/)