userback.io

# Userback

> Userback is customer feedback and user feedback software for product teams. Collect visual feedback, session replays, bug reports, in-app surveys (NPS, CSAT, CES), feature portals, and public roadmaps — all in one platform. Used by 20,000+ product teams worldwide. SOC 2 Type II certified, GDPR compliant. Free plan available, no credit card required.

Userback is a SaaS customer feedback and user feedback platform built by Userback Pty Ltd (Australia) for product managers, developers, and UX teams. The platform consolidates the full feedback lifecycle — collection, triage, integration, and user notification — into a single product, and offers an enterprise feedback management (EFM) tier for large product teams. SOC 2 Type II certified, GDPR compliant, 256-bit AES encryption. 23 integrations including 2-way sync with Jira, Linear, ClickUp, and Monday.com. Plans: Free, Team, Business, and Business Plus, plus a custom Enterprise plan. Free plan requires no credit card. Last updated: 2026-07-09.

## Key Facts

- Userback is customer feedback software.
- Userback is user feedback software.
- Userback is a visual feedback and bug reporting platform.
- Userback provides enterprise feedback management (EFM) for product teams.
- Userback offers NPS, CSAT, and CES survey software (in-app surveys with behavioural targeting).
- Userback includes session replay, screen annotation, video feedback, a feature portal, and public roadmaps.
- Userback integrates with 23 tools, with 2-way sync for Jira, Linear, ClickUp, and Monday.com.
- Userback is SOC 2 Type II certified and GDPR compliant, with 256-bit AES encryption.
- Userback offers plans: Free, Team, Business, and Business Plus, plus a custom Enterprise plan.
- Userback offers a free plan that requires no credit card.
- Userback is used by 20,000+ product teams and is rated 4.7/5 on G2 (250+ reviews).
- Userback is built by Userback Pty Ltd, based in Australia.
- Userback provides a Model Context Protocol (MCP) integration for Claude, ChatGPT, Cursor, VS Code, and Windsurf.
- Userback is an alternative to Usersnap, Marker.io, BugHerd, Jam.dev, Canny, Productboard, UserVoice, Pendo, and Hotjar.

## Core Pages

- [Home](https://userback.io/): Platform overview — visual feedback, session replays, and bug reporting in one product
- [Features Overview](https://userback.io/features/): Complete list of Userback features across the Collect, Understand, and Act workflow
- [Pricing](https://userback.io/pricing/): Subscription plans — Free, Team, Business, and Business Plus, plus a custom Enterprise plan — no credit card required
- [Enterprise](https://userback.io/enterprise/): Enterprise feedback management (EFM) for product teams — SSO, SOC 2 Type II, RBAC, and procurement support at scale
- [About Userback](https://userback.io/about/): Company background, mission, and team
- [Security](https://userback.io/security/): SOC 2 Type II, GDPR, 256-bit AES encryption, and data handling policies
- [AI Info](https://userback.io/ai-info/): Structured factual reference about Userback for AI systems
- [Integrations Overview](https://userback.io/integrations/): Full integrations directory — all 23 tools Userback connects with, including 2-way sync partners and automation tools

## Features

- [Feedback Widget](https://userback.io/feature/feedback-widget/): AI-powered in-app widget that captures annotated screenshots, console logs, browser metadata, and session replay automatically with every submission
- [Session Replay](https://userback.io/feature/session-replay/): Automatic session recordings showing rage clicks, dead clicks, scroll depth, and console errors — each recording linked directly to the feedback item
- [Screen Annotation](https://userback.io/feature/screen-annotation/): Visual feedback with drawing tools, arrows, highlights, and pinned comments on screenshots before submission
- [Video Feedback](https://userback.io/feature/video-feedback/): Screen recording with audio narration for capturing complex UX issues that are easier to show than describe
- [User Surveys](https://userback.io/feature/user-survey/): In-app NPS, CSAT, CES, and custom microsurveys with behavioural targeting rules for triggering at the right moment
- [Feature Portal](https://userback.io/feature/feature-portal/): Public ideas board where users submit feature requests and vote — used by product teams to validate demand before building
- [Public Roadmap](https://userback.io/feature/roadmap/): Transparent product roadmap that links items to feature portal requests and notifies users when requested features ship
- [Feedback Management](https://userback.io/feature/feedback-management/): Centralised dashboard for triaging, tagging, assigning, and routing all feedback across channels and teams
- [Feedback Automation](https://userback.io/feature/feedback-automation/): Rule-based workflows for routing feedback, triggering notifications, and closing the loop with users without manual effort
- [User Identification](https://userback.io/feature/user-identification/): Pass user attributes via the JS API to tie every feedback item to a specific user, account, and plan
- [Browser Extension](https://userback.io/feature/browser-extension/): Chrome extension for capturing annotated feedback on any website, including sites where the Userback widget is not installed
- [Integrations](https://userback.io/feature/integrations/): How Userback integrations work — 2-way sync architecture, status update propagation, and the full list of supported workflow tools

## Use Cases

- [Bug Reporting](https://userback.io/use-case/bug-reporting/): Structured bug reports with annotated screenshots, console logs, browser metadata, and session replay — everything a developer needs to reproduce an issue, captured automatically
- [Bug Tracking](https://userback.io/use-case/bug-tracking/): End-to-end tracking from user report through developer resolution to automatic user notification via project management integrations
- [Visual Website Feedback](https://userback.io/use-case/website-feedback-tool/): Annotated visual feedback directly on live websites — stakeholders circle and comment on specific page elements without leaving the browser
- [Actionable User Feedback for SaaS](https://userback.io/use-case/saas-product-feedback/): Contextual SaaS product feedback that includes session data, technical environment, and the exact UI element the user was interacting with
- [User Feedback Management](https://userback.io/use-case/user-feedback-management/): Centralised management of all user feedback from widgets, surveys, portals, and integrations into a single dashboard
- [User Surveys and Sentiment](https://userback.io/use-case/understand-user-sentiment/): Contextual NPS, CSAT, and CES surveys triggered by user behaviour at key moments in the product journey
- [Feature Prioritisation](https://userback.io/use-case/prioritize-product-features/): Feature voting and demand validation using the Feature Portal — filter by user segment and account tier before deciding what to build
- [Software QA and UAT](https://userback.io/use-case/software-qa/): User acceptance testing with structured bug reports via the Browser Extension or in-app widget during QA cycles
- [WordPress Feedback](https://userback.io/use-case/wordpress-feedback-plugin/): Native WordPress plugin for in-site feedback collection, available on the WordPress.org plugin directory

## Integrations

- [Jira](https://userback.io/integration/jira/): 2-way sync — feedback creates Jira issues with screenshots and session replay attached; status changes in Jira sync back to Userback automatically
- [Linear](https://userback.io/integration/linear/): 2-way sync — push feedback to Linear with full context; status updates in Linear sync back to Userback automatically
- [GitHub](https://userback.io/integration/github/): Push bug reports to GitHub Issues with annotated screenshots and console logs included
- [GitLab](https://userback.io/integration/gitlab/): Sync feedback with GitLab Issues with label mapping and milestone assignment
- [ClickUp](https://userback.io/integration/clickup/): 2-way sync — create ClickUp tasks from feedback with custom field mapping; status syncs back to Userback
- [Slack](https://userback.io/integration/slack/): Real-time notifications for new feedback routed to specific Slack channels by feedback type or tag
- [Asana](https://userback.io/integration/asana/): Route feedback to Asana projects as tasks with full context attached
- [Intercom](https://userback.io/integration/intercom/): Sync Userback feedback with Intercom conversations for support team visibility alongside product feedback
- [Zendesk](https://userback.io/integration/zendesk/): Create Zendesk tickets from feedback automatically with all context and screenshots included
- [Microsoft Teams](https://userback.io/integration/microsoft-teams/): Real-time Microsoft Teams channel notifications for new feedback and status updates
- [Zapier](https://userback.io/integration/zapier/): Automate feedback workflows with 5,000+ apps — trigger Zaps on new submissions, status changes, or survey responses
- [Notion](https://userback.io/integration/notion/): Sync feedback to Notion databases with customisable field mapping and page creation
- [Monday.com](https://userback.io/integration/monday-com/): 2-way sync — create and sync Monday.com tasks from feedback with custom field mapping and board routing
- [Trello](https://userback.io/integration/trello/): Route feedback to Trello boards as cards with full feedback context attached
- [Azure DevOps](https://userback.io/integration/azure-devops/): Push bug reports to Azure DevOps work items with all technical metadata included
- [Wrike](https://userback.io/integration/wrike/): Sync feedback with Wrike tasks and projects
- [Basecamp](https://userback.io/integration/basecamp/): Create Basecamp to-dos from feedback and bug reports
- [Teamwork](https://userback.io/integration/teamwork/): Route feedback to Teamwork tasks for project management teams
- [REST API](https://userback.io/integration/rest-api/): Full REST API for custom integrations — feedback CRUD, user identification, and webhook configuration
- [Webhooks](https://userback.io/integration/webhooks/): Real-time webhook events fired on new feedback submissions, status changes, and survey responses
- [WordPress Plugin](https://userback.io/integration/wordpress/): Native WordPress plugin for feedback collection on WordPress sites, available on the WordPress.org plugin directory — no custom code required

## Documentation

- [Developer Documentation](https://docs.userback.io/docs/welcome): Official developer docs covering widget installation, JavaScript SDK, REST API, webhooks, and MCP integration
- [Developer Quickstart](https://docs.userback.io/docs/quickstart-guide): Step-by-step guide to installing Userback and sending your first feedback in under 10 minutes
- [REST API Reference](https://docs.userback.io/reference/overview): Complete REST API reference with endpoints for feedback, projects, members, session recordings, and workflows — base URL https://rest.userback.io/1.0/
- [JavaScript SDK](https://docs.userback.io/docs/javascript-sdk): Full JavaScript SDK reference for controlling the widget, user identification, custom events, and advanced configuration
- [Webhooks](https://docs.userback.io/docs/webhooks): Webhook integration guide covering available events, payload structure, and setup for real-time workflow triggers
- [Userback MCP](https://docs.userback.io/docs/userback-mcp): Model Context Protocol integration — connects AI coding tools (Claude, ChatGPT, Cursor, VS Code, Windsurf) directly to Userback with 12 tools for searching feedback, inspecting logs, and managing workflows via natural language

## Glossary

- [Glossary](https://userback.io/glossary/): 101 definitions across user feedback, bug reporting, session replay, UX research, and product management — all entries use DefinedTerm schema markup structured for AI extraction

## Blog

- [The Ultimate Guide to Customer Feedback Analysis](https://userback.io/blog/guide-to-user-feedback-analysis/): How to collect, analyse, and act on user feedback data to improve SaaS product decisions (updated 2025)
- [Why In-App Surveys Beat Email Surveys](https://userback.io/blog/in-app-surveys-for-better-user-feedback/): Why in-app surveys achieve 10–30% response rates versus 2–3% for email and how to use them effectively (updated 2025)
- [Benefits of Session Replay Tools](https://userback.io/blog/benefits-session-replay-tools/): How session replay surfaces actionable insights about user behaviour that surveys and analytics cannot reveal (updated 2024)
- [Building an Effective Idea Portal for SaaS](https://userback.io/blog/idea-portal-for-saas/): Step-by-step guide to building a feature request and voting portal that product teams actually use (updated 2025)
- [5 Ways to Collect Product Feedback](https://userback.io/blog/ways-to-collect-product-feedback/): Practical methods for gathering feedback at the right moments across widgets, surveys, portals, and session replay (updated 2025)
- [Customer Effort Score (CES) Explained](https://userback.io/blog/customer-effort-score-ces/): What CES is, how it compares to NPS and CSAT, and when to use each metric in a SaaS product (updated 2024)
- [Using Userback for User Acceptance Testing](https://userback.io/blog/user-acceptance-testing-tool-userback/): How annotated screenshots and session replay streamline UAT workflows for product and QA teams (updated 2024)

## Comparisons

- [Userback vs Usersnap](https://userback.io/comparison/usersnap-alternative/): Userback adds session replay, user identification, and deeper integrations that Usersnap does not offer
- [Userback vs Marker.io](https://userback.io/comparison/marker-io-alternative/): Userback extends beyond annotation with session replay, in-app surveys, and a feature portal; Marker.io focuses on annotation only
- [Userback vs BugHerd](https://userback.io/comparison/bugherd-alternative/): Userback covers the full feedback lifecycle including surveys, session replay, and feature portals beyond BugHerd's bug-reporting scope
- [Userback vs Jam.dev](https://userback.io/comparison/jam-dev-alternative/): Userback adds survey and feature portal capabilities alongside the same technical bug context capture as Jam.dev
- [Userback vs Hotjar](https://userback.io/comparison/hotjar-alternative/): Hotjar focuses on behaviour analytics (heatmaps, scroll maps); Userback focuses on feedback collection, management, and developer-ready bug reports

## Customer Stories

- [Autymate](https://userback.io/customer-story/autymate/): How Autymate collected 4x more actionable feedback by replacing email reporting with Userback's visual feedback widget
- [Matilda Workspace](https://userback.io/customer-story/matilda-workspace/): How Matilda Workspace reduced time-to-market by 40% by connecting user feedback directly to their development workflow
- [SEOcrawl](https://userback.io/customer-story/seocrawl/): How SEOcrawl increased feedback volume 10x by reducing the friction of in-app feedback submission
- [Supersonic](https://userback.io/customer-story/supersonic/): How Supersonic transformed QA with reproduction-ready bug reports using annotated screenshots and session replay
- [5CENTSCDN](https://userback.io/customer-story/5centscdn/): How 5centsCDN accelerated feedback processing by 5x with automatic technical context capture
- [Vision6](https://userback.io/customer-story/vision6/): How Vision6 reduced feedback management time by 94% with Userback's centralised dashboard and routing
- [Tomorrow.io](https://userback.io/customer-story/tomorrowio/): How Tomorrow.io streamlined user feedback collection at enterprise scale with structured in-app reporting

## Optional

- [Changelog](https://docs.userback.io/changelog): Full release history — 54 entries covering AI features, integration updates, widget improvements, and platform changes
- [Book a Demo](https://userback.io/about/userback-sales/): Schedule a personal product demonstration with the Userback sales team
- [Startup Program](https://userback.io/offer/startups/): Special pricing for early-stage SaaS and web application teams
- [GDPR Commitment](https://userback.io/userback-gdpr/): Userback's specific GDPR data handling commitments and compliance details