ziwo.io

# ZIWO

ZIWO is the cloud contact center platform built for the MENA region. Founded in Dubai in 2011, ZIWO powers 1,000+ businesses across the UAE, Saudi Arabia, Bahrain, Kuwait, Qatar, Oman, Iraq, Egypt, Morocco, and Pakistan. The platform runs on local telecom infrastructure, processes data within the region, and supports Arabic and English natively. ZIWO is ISO 27001 certified, backed by Wamda and Oraseya Capital, and recognized by Deloitte Fast 50 three years running (2023, 2024, 2025) and the UAE Ministry of Economy's Future 100 (2023 and 2024).

## Home

- [Home](https://www.ziwo.io/): ZIWO gives businesses a single interface to reach customers from anywhere. Every call, message, and interaction in one place. Get a free demo. No credit card required.

## Products

- [Call Center Software](https://www.ziwo.io/product/call-center-software): The leading cloud contact center in the MENA region. Agents handle inbound and outbound calls, WhatsApp messages, IVR flows, and real-time dashboards from one browser tab. No hardware. No complexity.
- [ZIWO AI Voice Agent](https://www.ziwo.io/product/ai-voice-agent): An AI calling solution that handles routine calls around the clock without a human agent. It speaks Arabic (including Gulf, Egyptian, and Levantine dialects) and English natively, connects to your CRM, and escalates to a live agent when needed.
- [Business Phone System](https://www.ziwo.io/product/business-phone-system): A cloud phone system that scales with your team. Virtual numbers across MENA, HD voice via local operators, and native CRM integrations included.
- [AI Calling Platform](https://www.ziwo.io/ai-calling-platform): AI-powered calling from end to end. Includes AI dashboards, scorecards, insights, tags, and a predictive dialer that keeps agents connected.
- [Product Updates](https://updates.ziwo.io/): Every new feature, fix, and improvement, as it ships.

## Solutions

By Department:
- [Sales and Marketing](https://www.ziwo.io/department/sales): Auto-dialers, call tracking, click-to-call, and CRM integrations so your sales team spends time talking, not waiting.
- [Customer Success and Support](https://www.ziwo.io/department/success-support): IVR, smart routing, SLA tracking, and omnichannel messaging to resolve issues faster and keep customers satisfied.
- [IT and Operations](https://www.ziwo.io/department/it-operations): API access, webhooks, SSO, SSL encryption, and hybrid deployment for teams that need control over their stack.
- [Across the Company](https://www.ziwo.io/department/across-company): One platform, every team. Unified communication tools that work across departments.

By Business Size:
- [SMEs](https://www.ziwo.io/business/sme): A full contact center that deploys in days, not months. Built for growing businesses that need results fast.
- [Large Business](https://www.ziwo.io/business/large-business): Enterprise-grade features, SLAs, and a dedicated customer success manager from day one.

By Industry:
- [Retail and E-Commerce](https://www.ziwo.io/industry/retail)
- [Real Estate](https://www.ziwo.io/industry/real-estate)
- [Finance and Banks](https://www.ziwo.io/industry/finance-banks)
- [BPOs](https://www.ziwo.io/industry/bpo)
- [Travel and Hospitality](https://www.ziwo.io/industry/travel-hospitality)

## Why ZIWO

- [Features](https://www.ziwo.io/features): Every ZIWO feature across calling, AI, messaging, analytics, and platform integrations.
- [Voice Quality](https://www.ziwo.io/voice-quality): HD calls routed through local telecom operators and premium international carriers. Phone numbers available in every MENA market.
- [Compliance and Security](https://www.ziwo.io/compliance-security): ISO 27001 certified. Data stays in the region. SSL encryption, call masking, and pause/resume recording keep you PCI compliant.
- [Our Story](https://www.ziwo.io/our-story): Started in Dubai in 2011. Now 140 people across four offices: Dubai, Riyadh, Cairo, and Casablanca. Team members from 17 countries.
- [Success Stories and Testimonials](https://www.ziwo.io/success-stories-testimonials): Emaar, Tabby, ELM, WIO, Deliveroo, Floward, Calo, Policy Bazaar, and 100+ more trust ZIWO to run their customer communications.
- [Careers](https://www.ziwo.io/careers): Join the team building the region's contact center infrastructure.

## Pricing

- [Pricing](https://www.ziwo.io/pricing): Plans for every business size. Free demo available. No credit card required to start.

## Integrations

ZIWO connects natively with 17+ tools: [Salesforce](https://www.ziwo.io/integrations/salesforce), [HubSpot](https://www.ziwo.io/integrations/hubspot), [Zendesk](https://www.ziwo.io/integrations/zendesk), [Freshdesk](https://www.ziwo.io/integrations/freshdesk), [Freshsales](https://www.ziwo.io/integrations/freshsales), [Zoho](https://www.ziwo.io/integrations/zoho), [Microsoft Dynamics](https://www.ziwo.io/integrations/microsoft_dynamics), [Pipedrive](https://www.ziwo.io/integrations/pipedrive), [Intercom](https://www.ziwo.io/integrations/intercom), [Odoo](https://www.ziwo.io/integrations/odoo), [Kommo](https://www.ziwo.io/integrations/kommo), [LeadSquared](https://www.ziwo.io/integrations/leadsquared), [Zapier](https://www.ziwo.io/integrations/zapier), [Azure](https://www.ziwo.io/integrations/azure), [Calabrio](https://www.ziwo.io/integrations/calabrio), [Foodics](https://www.ziwo.io/integrations/foodics).

- [All Integrations](https://www.ziwo.io/integrations)

## Key Features

Call Center: HD inbound and outbound calling, IVR, ACD, call recording, call whispering, call coaching, conference calls, call transfer, call masking, call tagging, call-back, voicemail, waiting line management, SLA, unlimited callers on hold, predictive dialer, Z-Dial auto-dialer.

AI: AI dashboard, AI scorecards, AI scorecard reviewer, AI insights, AI tags, sentiment analysis, emotion tracker.

Messaging: WhatsApp Business including marketing messages, notification messages, canned responses, WhatsApp templates, and outbound campaigns.

Analytics: Real-time dashboards, agent statistics, call detail records (CDR), call center KPI tracking, end-call surveys, NPS.

Platform: CRM API, REST API, websockets, iOS and Android apps, click-to-call widget, phonebook, roaming agent support for remote teams, geolocation routing, multilingual interface.

## Resources

- [Blog](https://www.ziwo.io/blog): Practical articles on call center operations, CX, AI, VoIP, and MENA market trends.
- [Product Updates](https://updates.ziwo.io/): Every new feature, fix, and improvement, as it ships.
- [White Papers and Guides](https://www.ziwo.io/white-papers): In-depth resources on contact center transformation, NPS, quality assurance, and more.
- [Templates](https://www.ziwo.io/templates): Free, ready-to-use templates: sales reports, agent job descriptions, employee training plans, and CSAT surveys.
- [Comparisons](https://www.ziwo.io/comparisons): Side-by-side comparisons of leading cloud call center software in UAE and Saudi Arabia.
- [API Documentation](https://api.ziwo.io/): Full REST API reference, authentication, endpoints, webhooks, and SDKs for custom integrations.

## Company

- [Contact Us](https://www.ziwo.io/contact-us)
- [Technology Partners](https://www.ziwo.io/partners/technology)
- [Channel Partners](https://www.ziwo.io/partners/channel)
- [Privacy Policy](https://www.ziwo.io/privacy)
- [Terms of Service](https://www.ziwo.io/terms)

## Optional

- [Register / Get a Demo](https://www.ziwo.io/register): Free demo. No credit card required.
- [Connect: Last Mile](https://www.ziwo.io/connect/last-mile): Local number provisioning and last-mile connectivity across MENA.
- [Connect: Privacy Compliance](https://www.ziwo.io/connect/privacy-compliance): Call masking and number privacy for marketplace and on-demand businesses.
- [Connect: Call Tracking for Marketplaces](https://www.ziwo.io/connect/call-tracking-marketplaces): Dynamic number insertion and call attribution for marketplace platforms.