CX Expert’s Top Ten Business Books For 2025

Forbes' publication of CX Expert's Top Ten Business Books For 2025, just in time for Black Friday and Cyber Monday, highlights a curated list of favorite business books read this year. A special book is suggested as a perfect gift for bosses or colleagues. This means that website owners, particularly those in the e-commerce and retail spaces, should expect increased online traffic and engagement as consumers look for gift ideas and shopping inspiration. With the emphasis on customer experience (CX) in the article, website owners should prioritize optimizing their sites for seamless user experiences, especially during peak shopping seasons. To prepare for the potential surge in traffic, website owners can take actionable steps such as monitoring AI bot traffic to their sites, updating their llms.txt files to reflect changes in content policies, and ensuring that their websites are optimized for mobile devices to cater to the expected increase in online shoppers. By doing so, they can capitalize on the holiday shopping season and provide a better experience for their customers.