How Infosys is adapting as GCCs move outsourcing work in-house

Infosys' adaptation to Global Capability Centres (GCCs) moving outsourcing work in-house by mandating dedicated GCC offerings with embedded AI capabilities across its delivery centres marks a significant shift in the company's strategy. This development means that website owners who outsource their IT work to Infosys or other similar companies may see a change in how their projects are handled, with a greater emphasis on AI-driven solutions. As GCCs move to bring outsourcing work in-house, website owners may need to reassess their own IT infrastructure and consider whether they have the necessary capabilities to support AI-driven projects. To prepare for this shift, website owners can take several actionable steps: firstly, review their current IT outsourcing contracts to understand how the incorporation of AI capabilities may impact their projects; secondly, consider investing in AI bot tracking tools to monitor and manage the increased AI-driven traffic to their websites; and thirdly, update their llms.txt files to ensure that they are properly configured to handle the potential changes in AI-generated content and bot interactions.